Information Technology/Support Technician Jobs in Round Lake Beach, IL

TalentoHC is actively partnered with a manufacturing organization seeking a L3 IT Support Technician to deliver exceptional customer service and technical support by troubleshooting, triage, and management of incident lifecycle for all supported business groups. Job Responsibilities: Act as the escalation point for issues raised by the IT Tech Support team. Install, configure, and maintain IT hardware and software, including servers, desktops, laptops, and mobile devices. Address technical requests using the helpdesk management system, ensuring issues are tracked to resolution, updates are logged, and communication with users is clear. Conduct routine maintenance on servers, networks, and other essential IT systems to ensure optimal performance. Monitor system performance and uptime, taking proactive measures to maintain functionality. Analyze and troubleshoot errors in server systems and network infrastructure regularly. Diagnose and resolve complex hardware, software, and network-related problems. Support the setup, configuration, and management of network equipment such as switches, routers, and firewalls. Review and address daily network and server performance metrics, including availability, usage, and latency, and propose improvements. Oversee and enforce network security protocols to safeguard systems. Create and maintain comprehensive documentation for system configurations, procedures, and troubleshooting processes. Provide guidance and mentorship to junior IT team members. Lead or contribute to IT projects, including migrations, system upgrades, and deployments, working closely with cross-functional teams to ensure project goals are met. Simplify and communicate technical concepts to non-technical users. Coordinate problem resolutions with third-party vendors. Assist with managing endpoint detection and response systems like Sentinel One. Support patch management processes for workstations, servers, and network devices by reviewing, installing, and troubleshooting updates. Maintain accurate and up-to-date status reports and ticket notes. Provide after-hours and weekend on-call support as required. Administer and manage Office 365/Microsoft 365, Active Directory, and telephony systems, including handling password resets and account updates. Contribute to the development and upkeep of network documentation and procedures. Be flexible to occasionally work outside standard business hours. Education and Experience Requirements: 5+ years' experience in technical support. High school diploma or GED is required; a Bachelor's degree in Information Systems or Networking Technologies is preferred. Strong technical expertise and advanced troubleshooting skills. Proven helpdesk experience supporting Windows 10, Windows 11, and Windows Server operating systems. Advanced proficiency in Windows Server and workstations within a Microsoft domain environment. Familiarity with Microsoft SQL Server, Windows Server operating systems, and related tools. Solid understanding of LAN and WAN technologies. Talento Human Capital is an equal opportunity employer; people are at the center of what we do! Our organization continues to thrive through our ongoing commitment to building an inclusive and diverse workforce from different backgrounds and perspectives . People + Passion + Perseverance = Progress About Talento: Talento Human Capital provides talent and organizational solutions enabling businesses to evolve beyond tactical human resources management. Our footprint spans across the US, Latin America, and Asia.

TekPro Engineering is looking to hire a Field Service Technical Support Specialist immediately! These positions offer competitive pay rates, long term job security, full benefits, and future career growth. will not be available for long so please inquire immediately if interested! Must Haves: Performing demonstrations and installations for customers - on Epson, HP, and Canon wide format printers, scanners, laptops, etc. Installing and calibrating wide format printers Training end users on equipment purchased from IT Supplies Creating sample prints Answering technical questions about the products we sell Coordination of installation dates and details Possessing technical expertise on color management, RIP software and print production workflow Nico Conwi - Hiring Manager Mobile: ************ Email: **********************

Helpdesk - Technical Support Specialist FTD-MTAC Support WHO WE ARE For over 110 years, FTD has helped people give with meaning for life's most important occasions through fresh florals, plants and gifts. With cutting-edge software, our mission is to deliver the best gifting experience online by processing millions of orders a year, enabling small businesses to win big in the ecommerce space. We focus on solving tomorrow's challenges in partnership with our nationwide network of trusted, expert florists. We're made up of a diverse group of big thinkers and decision makers who influence how we operate and the results we deliver. By consistently testing, implementing and celebrating new ideas, we're committed to growing your career from within. Together, we can continue to provide a meaningful experience for our customers, partners and our most valuable asset: our employees OVERVIEW The chief responsibility for the position of Technical Support Specialist is to provide our members with technical support over the phone on the product they have purchased and provide a resource for our sales team to complete New Mercury installations as they are sold. You will ensure they can seamlessly use our proprietary software by troubleshooting, diagnosing, and resolving technical issues while delivering an exceptional customer service experience. The ideal candidate will have strong technical expertise, excellent communication skills and a passion for helping others. WHAT YOU'LL DO Provide technical troubleshooting of a particular issue to resolve by listening to member's issues, diagnosing problems, and working with them to resolve all issues. Accurately record and document all actions taken when working within a customer account. Monitor rejected online orders using the internal computer applications. Monitor incoming emails and other order related messages using the internal email and computer applications. Professionally respond to incoming messages and emails from florists and internal customers alike. Consistently achieve performance goals as defined by management. Each rep should review their own statistics daily in order to monitor their progress towards continual improvement. Provide our members and customers with quality service. This information is documented during the quality monitoring sessions. Reads and retains information from memorandums, newsletters, and training materials to effectively service customers. Participates in ongoing on-the-job training. This may include attending team meetings, huddles, one-on-one sessions with members of management, peer coaching, refresher training, as well as structured classroom training. Perform other duties as assigned. WHO YOU ARE Technical Specialist with 2+ years of experience providing high quality technical support and customer service. You find purpose through solving issues and thrive off being solution oriented and compassionate to those you are helping. High school diploma required; 2 Year college degree preferred / or 3 years equivalent experience. Minimum 2 years' experience in a position with a high level of customer interaction, specifically through phone support Working knowledge of Windows Server 2003, Server 2008, XP, Windows 7, and Windows 8 Hardware troubleshooting skills to include computers, network printers, routers, switches, and POS equipment. Understanding of basic networking skills, VPN and VM experience Strong communications skills appropriate for B-to-B client support both in the written and verbal formats. Strong documentation skills, previous call logging experience required Experience with AS400, HEAT and other standard support systems; preferred not required Capable in MS Office Suite (Including MS Teams). Ability to work in a dynamic, virtual environment requiring self-motivation and adaptability with outstanding time management skills. Team oriented, with the strong desire and ability to mentor, coach and motivate peers. Ability to multitask, manage conflict and flexibility are essential for this position. SCHEDULE Flexible to work a standard shift within support center's published hours (Mon-Fri: 7am to 8pm, Saturday: 7:30am to 6pm, Sunday 10am to 4pm) subject to change. This position is 40 hours per week and schedule is determined by need's of leadership at the time of hiring. DIRECT REPORTS (If Applicable) None. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable laws, regulations and ordinances.

Desktop and Mobility Support Relevant Experience (in Yrs) 5-7 Years Must Have Technical/Functional Skills Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Experience Required Roles & Responsibilities • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI • Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc. • Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks • Support Windows 10/11 Feature upgrade using modern management techniques - SCCM/Intune/Auto Pilot • Deployment of device drivers and windows patch updates • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices • Manage the Security compliance health status of end user workstations • Monitor security patching status and remedy deficiencies proactively • Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team • Adjust configuration options as required to resolve defects identified while performing corrective action on a device • Investigate desktop level incidents and identify root causes to be able to provide solutions. • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities • L2 Workstations operational support • Monitor and report on User experience. • Report on Workstation image deployments and patch compliance metrics

Are you a natural problem solver? You're going to be apart of a small tightly knit Desktop Engineering team, taking ownership of providing white glove support to the Chicago office. You can expect to be working with some of the brightest minds in their respective fields, in an environment where excellent service and efficiency are appreciated. While this position will see you covering all levels of support a forward-thinking approach to proactive implementations and upgrades is encouraged to improve the user experience. You will be working with all users across the business including Traders and Executives, so the ability to provide a “White-Glove” service will be expected. Strong knowledge of Windows operating systems, Microsoft Office Suite and DNS/DHCP will be important for this role. You will also be hands on working with MDM and AV technologies. With a starting salary between $100K - $150K, in addition to company benefits such as life and medical insurance, you will be rewarded generously for your contribution. Want to make a difference in a hedge fund environment? Get in touch. No up-to-date CV required.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

AKIRA IT Support Specialist In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company. The Position: IT Support Specialist Location: Bolingbrook, IL (On-site) Overview: AKIRA is seeking an IT Support Specialist to ensure the smooth operation of our technology systems at our distribution & fulfillment center. Reporting directly to the Director of IT, this role is pivotal in maintaining and troubleshooting IT infrastructure, ensuring minimal disruptions to business operations. This is an ideal position for a self-sufficient, experienced IT professional who excels in hands-on technical support and problem-solving in a fast-paced retail environment. Essential Functions: Serve as the primary point of contact & provide comprehensive support for IT systems, including troubleshooting hardware, software, and network issues at our distribution & fulfillment center. Manage IT tickets via the Service Desk system (Freshservice), handling more complex issues independently. Maintain and troubleshoot a variety of hardware devices, including POS systems (Shopify), printers, scanners, and tablets. Installation, configuration and management of Cisco Meraki firewalls, switches, access points and security cameras. Installation of physical ethernet cables, cameras, etc. Administer new users and permissions in Active Directory, ensuring accurate and up-to-date access. Deploy and manage IT equipment at the distribution & fulfillment center. Stay informed on system updates and industry trends to improve support efficiency and recommend potential enhancements. Participate in an on-call support rotation, handling IT issues during evenings and weekends as needed. Qualifications: Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent professional experience. 2+ years of hands-on experience providing IT support in a warehouse, retail, eCommerce, or similar environment. Ability to work independently, prioritize tasks, and manage multiple issues simultaneously in a fast-paced retail setting. Strong problem-solving skills and ability to troubleshoot complex IT issues with minimal supervision. Excellent written and verbal communication skills to work effectively with store staff and the broader IT team. The Ideal Candidate: Knowledge of POS systems (Shopify preferred), IT Ticketing Systems, and networking, including routers, switches, and firewalls (Cisco Meraki preferred). Demonstrates a proactive approach to identifying and resolving IT issues at the store level. Has a deep understanding of retail IT systems and processes, with the ability to act quickly to minimize disruptions. Exhibits strong organizational skills, attention to detail, and the ability to follow through on tasks and projects. Is comfortable working independently and managing tasks without direct supervision. Brings a positive, can-do attitude and a sense of ownership over the store-level IT operations. Diversity & Inclusion: At AKIRA, we value diversity and believe it is crucial to fostering an inclusive and dynamic workplace. We are committed to creating an environment where all employees feel respected and supported. Our team reflects the communities we serve, and we celebrate the unique perspectives and ideas that make us stronger as a company. Benefits and Perks: AKIRA offers competitive benefits for full-time employees, including medical, dental, vision, pet insurance, life insurance, LTD, FSA/HSA, Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discounts. We encourage internal development and provide opportunities for career growth within the company. Most importantly, our culture empowers employees to contribute to the success of the business, with opportunities to impact and grow alongside AKIRA. Job Type: Full Time

*Chinese speaking highly preferred Can be based in Chicago, Los Angeles, or Dallas Qualifications: Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources 4+ years experience installing, configuring or supporting business applications and some technology hardware 2+ years experience with some programming languages and the willingness / ability to learn Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Effective written and verbal communication skills including the ability to explain technical issues in simple terms that non-IT staff can understand Demonstrated analytical skills Issue tracking and reporting using tools Knowledge / experience of problem Management Tools Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to relevant stakeholder 2+ years Experience / knowledge in the following : Unix/Linux Skills SQL Application server and Webserver Middleware software (Tomcat and Apache is preferred) to restart services, review and analyze logs, understanding how code deployment works, etc Scheduling tools (Autosys, Control M, Tivoli) Monitoring Tools ( Apps Dynamics, splunk) Bachelor's / University degree in computer science, information technology, or equivalent experience Responsibilities The Application Support Analyst provides technical and business support for internal users. Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed Maintains application systems that have completed the development stage and are running in the daily operations of the firm. Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations. Develop and maintain technical support documentation. Identifies ways to maximize the potential of the applications used. Assess risk and impact of production issues and escalate to business and technology management in a timely manner. Ensures that storage and archiving procedures are in place and functioning correctly. Formulates and defines scope and objectives for complex application enhancements and problem resolution. Reviews and develops application contingency planning to ensure availability to users. Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participate in application releases, from development, testing and deployment into production. Engages in post implementation analysis to ensure successful system design and functionality. Considers implications of the application of technology to the current environment Identifies risks, vulnerabilities and security issues; communicates impact. Ensures essential procedures are followed and helps to define operating standards and processes. Act as a liaison between users / clients, interfacing internal technology groups and vendors. Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

Our client is currently seeking an IT Governance Specialist is hybrid to Downtown Chicago. Responsibilities: Develop, implement, and oversee governance activities within IT, ensuring adherence to the governance framework and evaluating the internal control environment. Collaborate with other teams to review control data and identify improvements in IT delivery processes and controls. Create dashboards and reports to demonstrate control adherence and identify opportunities for improvement. Recommend technologies and tools to improve the efficiency, quality, and security of IT systems. Conduct process gap analysis of controls to key regulations, map to industry standards, and develop continuous compliance monitoring. Advise stakeholders on identified issues and support regulatory exams and audit engagements. Qualifications: Strong analytical and data reporting skills. Effective communication with both technical and non-technical audiences. Initiative to research, learn, and deliver; anticipates needs. Working knowledge and experience with IT control frameworks and industry standards such as COBIT, NIST Cybersecurity Framework (CSF), or similar. Technical Skills: Proficiency in Excel and PowerPoint. Experience with dashboard reporting tools (e.g., Tableau). Familiarity with security and DevOps tools. Experience with integrated GRC management solutions such as Archer

Required Experience: Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer Minimum 2 - 5 years of technical experience Preferred bachelor's degree in engineering discipline or related technical field What softwares or technologies, will they need experience with? Experience with Gateways and Connectivity of automated systems Troubleshooting experience in electrical or mechanical systems Basic understanding of PLC knowledge Working knowledge of boilers, cooling towers, wastewater treatment systems, etc. Ability to analyze data Experience working with Microsoft Office Suite and SAP Preferred Experience: Electrical background Experience with Wireless connectivity Responsibilities: Provide first line contact for troubleshooting problems with water treatment equipment. Diagnosis and troubleshoot issues and problems on Food & Beverage proprietary equipment. Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing. Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program Track phone calls and emailed support tickets using ticket tracking system-What ticketing system do you use? How many tickets a day Servicenow Typically 30-35 tickets a day. Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas. Support team vision, goals, and metrics

Our client is seeking a Desktop Support Analyst for an IMMEDIATE 6-12 month contract to hire opportunity in Lincolnshire, IL. The rate for this position is $25-30/hr., depending on your experience level. In this role, you will provide on-site, desktop support to the client's internal employees in 2 large warehouse facilities (this is not a phone support role, but an active end-user support one). The main facility is in Lincolnshire, IL (which will be your primary location), and another is in north Chicago (about 45 minutes away). Requirements include: 3+ years of desktop support experience, preferably in a manufacturing, production, or warehouse environment Experience supporting desktop/laptop computers with Windows 10 operating systems running Microsoft Office 365 preferred Ability to troubleshoot data, telecom, VoIP, wireless, and VPN issues Experience with Active Directory (adding and deleting users; group policy) Degree and/or Certifications in Information Technology, Computer Science, Engineering, related field, or equivalent experience is preferred Excellent communication and customer service skills

IT Generalist We're looking for a versatile and adaptable IT generalist, valued for their quick learning and problem-solving abilities. This role will ensure system functionality, manage data and asset protection, extend software/hardware support, and handle staff IT training and special projects. Reporting to the Director of Information Systems, the ideal candidate will maintain a broad understanding of various technologies and will actively partake in selecting and implementing newer solutions as per the organization's requirements. Key Responsibilities: • Lead cybersecurity initiatives, data/asset protection, and mitigation of security events. • Implement security measures for data storage, backup, and recovery ensuring regulatory compliance. • Handle hardware/software or network-related escalations, offering effective troubleshooting and problem resolution. • Conduct IT-related training, manage on-prem and cloud systems, and research recently emergent technologies. • Cooperate with other departments to define and initiate solutions while maintaining security/privacy protocols. • Manage annual service contracts, validate IT invoices and fees, and track equipment/software lifecycle. • Lead IT projects coordinating with cross-functional teams for successful implementation. • Help improve processes and efficiencies and propose innovative solutions to streamline operations. Requirements: • 7 years of diverse IT experience or relevant certifications/bachelor's degree. • Experience with Windows, Mac, Linux, Android, and iOS, alongside proficiency in Microsoft Office suite. • Excellent communication skills, detail-oriented.

Do you thrive in a fast-paced environment where you can utilize both your CRM expertise and technical skills? As our client's CRM and IT Support Specialist, you'll play a key role in optimizing the CRM system and ensuring their employees have the technical support they need to succeed. What You'll Do: CRM: Manage and optimize our Tamarac CRM (it's okay if you don't have experience in Tamrac!), develop workflows, automate processes, create reports, manage integrations, and train employees. IT Support: Provide technical assistance to employees, troubleshoot IT issues, manage office equipment, assist with onboarding/offboarding, and collaborate with our IT provider. What You'll Need: CRM Experience: Experience with Tamarac or other CRM, CRM administration, workflows, integrations, and reporting. Technical Skills: Proficient in troubleshooting IT issues and using Microsoft Office Suite. Strong Communication & Problem-Solving Abilities: You'll be interacting with employees at all levels, so clear communication and effective problem-solving are essential. Why You'll Love Working Here: Opportunities for growth, positive work environment, and the passion they bring to the job everyday!

IDR is seeking a Help Desk Analyst to join one of our top clients for an Onsite Position! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview & Responsibilities for the Help Desk Analyst: One of our top clients is looking for a Help Desk Analyst who will be responsible for providing service at their walk-up service desk to resolve incidents/requests, providing remote support using remote desktop tools, assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers, mobile devices. You will also be responsible for maintaining passwords, data integrity, and file system security for the computing environment. The ideal candidate will have great customer service and communication skills! Required Skills: 1+ years' experience working in an IT Service Desk/Support role 1+ years' experience configuring and troubleshooting Windows & Mac laptops 1+ years' experience with Intune for Endpoint Management Knowledge of remote support Hands on experience building laptops and re-imaging laptops Experience troubleshooting with Mac users & end users over the phone Basic Knowledge of Active Directory & Microsoft Teams What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 20+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row

We are seeking a dedicated IT Support Specialist with hands-on experience in desktop support and cloud applications, as well as a strong understanding of networking and user management. If you're passionate about providing exceptional customer service, troubleshooting, and supporting a wide range of technologies, we want to hear from you! Requirements: Education: Associate degree in Information Technology or related field, or a high school diploma/GED with 4+ years of relevant experience, or an equivalent combination of education and experience. Experience: At least 3 years of hands-on experience deploying and managing Windows desktop operating systems 2+ years of experience supporting and managing Office 365/Microsoft 365 environments and applications 3+ years of providing first-level support to end users Experience with Active Directory, offering day-to-day user support A foundational understanding of networking and the ability to troubleshoot network issues Basic knowledge of scripting languages to assist with automation tasks Experience with Zoho ManageEngine administration Support Requirements: Ability to provide after-hours, 24x7 support one week per month Key Skills & Attributes: Strong written and verbal communication skills Ability to quickly learn and adapt to new technologies and applications Motivated team player with a focus on providing excellent support to a broad user base Demonstrated ability to effectively multi-task under pressure, managing multiple priorities and projects simultaneously If you're looking for an opportunity to grow your IT skills while making an impact in a dynamic environment, we'd love to have you on our team!

About the Company - Our client: leading private equity firm is seeking Cybersecurity IT Specialist (Operations) Analyst to join their IT team in Chicago, Illinois - on the Full Time Basis. Please note: This is Full time role on site in Chicago requires US Work permit Visa allowing to work in the US for Permanent roles - seeking local candidates only. About the Role - Security IT Specialist (Operations) Analyst will work along side with the Security Engineer in managing the day-to-day cybersecurity operations. The role includes strong collaboration with internal IT teams to ensure that their systems and software are protected from cybersecurity risks. Seeking a hands-on technical professional with security experience Responsibilities Work directly with Security Engineer in ongoing screening/testing/maintaining of the enterprise's security program for vulnerabilities, including existing systems, audits, and any new processes/software: Security, SIEM, Endpoint Protection, DLP, Vulnerability Management, Privileged Access, Firewalls/VPN) Maintain security products/solutions with a focus on automation. Respond to alerts, troubleshoot, and resolve problems in a timely manner with a specific focus on security events, threat alerts, and vulnerability management. Maintain all security systems and their corresponding or associated software, such as firewalls, intrusion detection/prevention systems, vulnerability management, SIEM, and anti-virus software. Support oversight of MSSP's vulnerability scanning and remediation process, onboard new log sources, and provide the leadership team with a dashboard view of security events. Manage and maintain systems and infrastructure to support the compliance Analyze and recommend security controls and procedures in business processes related to use of information systems and assets, and provides oversight to ensure compliance Assist with performing remediations based on audit requirements and identified gaps. Assist in preparation of supporting documentation as necessary to satisfy regulatory and insurance requirements Detect and remediate new security vulnerabilities, apply security system updates, and manage security certificate renewals Assist with conduction of internal security reviews, threat hunting, and training exercises. Research and review new threat vectors, develop detections and preventions Qualifications:- Bachelor's degree in Computer Science or equivalent 2-4 years' experience in an information security-related role. Experience with security monitoring, detection and response / SIEMs (Sumologic) Exposure to threat modeling, risk prioritization, and technical security measures System administration skills (Windows and Windows Server) and scripting capabilities Strong implementation, and follow-up skills Experience with automation; Vendor management skills Passionate about security with strong desire to learn and grow Highly analytical with excellent problem-solving ability Pay and compensation package includes discretionary bonus and competitive PTO and Benefits Our client is Equal Opportunity employer with commitment to diversity and inclusivity.

Responsibilities: Learns and follows standard conventions for hardware and software installation, problem diagnosis, and problem resolution. PC Management, Print Management, Cashless Payment Systems, and Hardware product lines. Provide technical support over the phone using remote access software as well as on-site support. Provide on-call technical support. Must be able to troubleshoot problems over the phone with customers. Communicate with Manufacturers and QA on field issues and provide feedback on new products. Communicate with customers via phone and email Provide technical counsel and training to customers Determines parts, supplies, or tools needed to complete service requests. Relays any special problems to service management following each call. Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment. Completes all required paperwork and reports (time sheets, service orders, forms, inventory, expense reports, daily project reports, service call reports, and equipment-related items). Returns defective assemblies or parts to the main office and labels items.

Immediate need for a talented Desktop Support Technician. This is a 03+months contract opportunity with long-term potential and is located in Milwaukee, WI (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-55139 Pay Range: $19 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Images, wipes, and configures computers. Works ticket queue remotely and may occasionally be asked to come on site to help during excessively busy times or to cover for vacation (advanced notice would be provided in these situations). New employee IT technology onboarding and support. Follows and/or documents troubleshooting processes. Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software; orders and replaces parts as needed. Supports and maintains user account information including rights, security, and system groups. Mobile device configuration and troubleshooting. Provides training to employees on the use of technology used on the job. Must be self-motivated. Works well independently as well as within a team. Represents Company in a professional and businesslike manner and communicates effectively with customers and associates. Hours: M-F 8 AM to 5 PM CST. No on-call. Key Requirements and Technology Experience: Key Skills: Desktop, break-fix, troubleshoot . Min. 1 year of experience. A+ certification is a plus. Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner , and this belief can be reflected across all areas of the company. The Position: IT Support Specialist - Retail Location: Chicago, IL (On-site) Overview: AKIRA is seeking an IT Support Specialist to ensure the smooth operation of our store-level technology systems. Reporting directly to the IT Manager, this role is pivotal in maintaining and troubleshooting IT infrastructure at the store level, ensuring minimal disruptions to business operations. This is an ideal position for a self-sufficient, experienced IT professional who excels in hands-on technical support and problem-solving in a fast-paced retail environment. Essential Functions: Provide comprehensive support for store-level IT systems, including troubleshooting hardware, software, and network issues. Serve as the primary point of contact for store IT issues, ensuring prompt resolution of escalated technical problems. Manage IT tickets via the Service Desk system (Zendesk), handling more complex issues independently. Maintain and troubleshoot a variety of store-level hardware devices, including POS systems (Shopify), printers, scanners, and tablets. Perform hardware and software upgrades, updates, and maintenance to ensure store systems are always running at optimal performance. Monitor and administer store networks, resolving connectivity issues and maintaining network security. Administer users and permissions in Active Directory, ensuring accurate and up-to-date access for store staff. Deploy and manage IT equipment in retail locations, ensuring proper setup and functionality. Stay informed on system updates and industry trends to improve support efficiency and recommend potential enhancements. Participate in an on-call support rotation, handling store-related IT issues during evenings and weekends as needed. Qualifications: Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent professional experience. 3-5 years of hands-on experience providing IT support in a retail, eCommerce, or similar environment. Ability to work independently, prioritize tasks, and manage multiple issues simultaneously in a fast-paced retail setting. Strong problem-solving skills and ability to troubleshoot complex IT issues with minimal supervision. Excellent written and verbal communication skills to work effectively with store staff and the broader IT team. The Ideal Candidate: Knowledge of POS systems (Shopify preferred), IT Ticketing Systems, and networking, including routers, switches, and firewalls (Cisco Meraki preferred). Demonstrates a proactive approach to identifying and resolving IT issues at the store level. Has a deep understanding of retail IT systems and processes, with the ability to act quickly to minimize disruptions. Exhibits strong organizational skills, attention to detail, and the ability to follow through on tasks and projects. Is comfortable working independently and managing tasks without direct supervision. Brings a positive, can-do attitude and a sense of ownership over the store-level IT operations. Diversity & Inclusion: At AKIRA, we value diversity and believe it is crucial to fostering an inclusive and dynamic workplace. We are committed to creating an environment where all employees feel respected and supported. Our team reflects the communities we serve, and we celebrate the unique perspectives and ideas that make us stronger as a company. Benefits and Perks: AKIRA offers competitive benefits for full-time employees, including medical, dental, vision, pet insurance, life insurance, LTD, FSA/HSA, Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discounts. We encourage internal development and provide opportunities for career growth within the company. Most importantly, our culture empowers employees to contribute to the success of the business, with opportunities to impact and grow alongside AKIRA. Job Type: Full Time