Information Technology/Support Technician jobs in Rowlett, TX

M365 Specialist Primary Location: Dallas The IT M365 Specialist would need expertise in Microsoft M365 environment including Defender. This role involves managing user accounts, security policies, and system configurations, as well as troubleshooting and providing support for M365 services like Exchange Online, Defender and user support during email migration. Tasks will include documenting, troubleshooting, and resolving end-user computer issues related to the M365 Email migration. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess strong problem-solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Collaborate with M365 Project Team during email migration Troubleshoot & resolve M365 Email Issues including mobile devices/ipads. Assist team configuring Defender Security Tools. Support end user queries/issues as it relates to M365 Assist with creating FAQs and Support documentation on lessons learned Job Requirements: Bachelor's degree or equivalent experience (i.e., 7+ years' experience in technical role) 7+ years' experience in M365 Environment (Exchange, Defender, Entra ID, etc.) 7+ years' experience in Microsoft products (Windows, Office, Outlook, etc.) A+ Certification or other similar Microsoft certifications a plus Hands-on troubleshooting experience with the ability to perform under intense scrutiny Strong written and oral communication skills Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills

Cybersecurity/IT Support Specialist | Join a Leader in U.S. Manufacturing Are you ready to level up your IT career while helping protect critical systems at a powerhouse in U.S. manufacturing? A well-established and highly respected manufacturer with over 60 years of success has created a brand-new hybrid role blending IT support and cybersecurity-and they're looking for someone ready to make an impact. This is more than a helpdesk job-it's your chance to be at the front lines of digital security while providing hands-on tech support that keeps operations running smoothly. You'll work closely with the IT Director to drive real security improvements and protect infrastructure across the entire organization. 🔧 What You'll Do: Troubleshoot and resolve hardware, software, network, and security issues across the company Install, configure, and maintain systems with cybersecurity best practices in mind Monitor systems for threats, analyze vulnerabilities, and implement security patches and updates Manage user accounts, MFA, and access permissions in environments like Active Directory and Office 365 Create and maintain IT and security documentation, including incident response plans and troubleshooting guides Educate users on secure computing and support onboarding/offboarding processes Assist with incident response, internal moves, asset tracking, and day-to-day support needs Help shape long-term cybersecurity strategy alongside the IT Director ✅ What You Bring: Associate's or Bachelor's degree in IT, Cybersecurity, or a related field (or equivalent experience) 1-3 years of experience in IT support or cybersecurity Experience with Windows OS, Active Directory, and Office 365 Understanding of threat detection, firewalls, VPNs, and patch management Strong troubleshooting skills across hardware, software, and security-related systems Ability to work independently, manage multiple tasks, and communicate clearly A passion for supporting users and securing systems Bonus Points for: CompTIA A+, Security+, CEH, or Microsoft certifications 📍 Location & Requirements: Full-time, on-site at a secure U.S.-based facility Must be a U.S. Citizen or Legal Permanent Resident Must be able to lift up to 40 lbs and be available for off-hours support as needed 💲 Compensation & Details: Temp-to-perm position Hourly pay: $28.85 - $31.25, commensurate with experience Benefits become available upon permanent hire 💥 Why This Role Rocks: Be the first hire in a newly created, security-focused role Work for a company with strong employee tenure and real career advancement Enjoy the stability of a legacy manufacturer with a forward-thinking tech approach Gain hands-on experience in both IT support and cybersecurity-a high-value combination for future growth Ready to take the lead in shaping the future of IT security at a company that truly values its people? Let's talk!

Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc., is a leading third party logistics provider (3PL) that offers a broad scope of services throughout the entire supply chain. LINC's experienced management team, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings. Our operation is based in Arlington, TX and supports General Motors in the area. We manage and operate a warehouse facility providing pick and pack, sequencing, and inventory management support. Responsibilities will include but not be limited to: Maintaining the facility network, servers, and PC's Troubleshooting and diagnosing network, server, and PC issues Assisting upper management with any technology related projects or research Assisting the operations group, as needed Work with the team to manage root cause analysis, solution design, code writing, testing, documentation, and implementation of projects Execute assigned team activities with an emphasis on quality, customer service, timeliness, and budget Consult with users, management, vendors, and technicians to assess computing needs and system requirements and provide technical support The ideal candidate should possess the following: Bachelor's degree or Associate's degree in Computer Science, Engineering, Information Systems, or related field (preferred) Experience in systems engineering, data processing operations, communications, risk management, or other IT areas preferred Experience with Microsoft Office (Word, Excel, PowerPoint, Visio) Effective oral and written communication skills Problem solving and analytical skills, as well as a strong attention to detail Ability to multitask Experience working with warehouse management systems or sequencing a plus

The HRIS Support Specialist maintains and organizes human resources information within the Human Resources Information System (HRIS). This role is primarily responsible for supporting Aimbridge Hospitality's HR systems. This includes providing a high level of customer service, troubleshooting/escalating all inquiries on processes and functions, and collaborating with peers or other HR Departments to maintain integrity of HR Systems. Looking for: Intersection of HR and IT, following up on tickets and escalating as needed. Base level of knowledge of how the systems work. IT experience welcomed. Configuring systems to work as needed for HR functions. Workload/schedule: 40 hours a week Hybrid - WFH on Friday Education & Experience Requires a bachelor's degree and 2 to 4 years of experience. Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter: information systems as a whole, people IS, ATS; UKG is a plus. Collaborates with other members of the team on projects. May provide leadership, coaching, and/or mentoring to a subordinate group. Job Duties & Functions Maintains the HRIS in support of the organization's data management and reporting needs. Ensures accuracy and integrity of organizational data within the HRIS. Gains general understanding of all functions supported by the team. Handles routine HRIS inquiries (PTO Balance is wrong, trying to submit a job change for someone and it's not working) to ensure a high level of service and responsive, knowledgeable support for associates and managers. Serves as primary contact regarding HRIS-related matters and collaborates effectively with other departments. Follows established procedures for updating, validating, and correcting employee records or other related HR data. Consults with senior analyst and management to improve the efficiency of HRIS processes. Prepares end-user documentation or training materials as needed. PROPERTY INFORMATION: Aimbridge Hospitality is a leading, global hospitality company with a growing hotel portfolio representing more than 1,500 properties in 50 states and 23 countries. As a top hospitality employer, we are a great place to unlock your future, providing unparalleled opportunities for you to reach places in your career you might have never imagined were possible - more opportunities to help create memorable experiences, ways to succeed, and great people to inspire you. Aimbridge Hospitality is based in Plano, TX, with additional corporate offices in Atlanta, Calgary, Fargo, Puerto Rico, San Clemente, and Washington D.C. Aimbridge EMEA has offices in Birmingham and Glasgow, UK, and Amsterdam, the Netherlands; Aimbridge LatAm has offices in Monterrey, Mexico.

This Lead End User Support Specialist position provides end-user technology support for the Fidelity Investments (City, State) location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 Lead End User Support Specialist role. This role requires strong leadership skills, technical expertise, and supervision of the IT team. Leading medium to large local and cross regional IT projects. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: Supervise the IT team, including managing daily workload and lead projects including build out of new facilities, new technology rollouts, infrastructure upgrades and ensure they are completed efficiently and communicate updates Active management of local ticket volumes, evaluate workloads and work with manager to prioritize resource allocation within the region to cover volumes and insure timely and accurate execution of service requests and incident meeting Service Level Targets. Participate in hiring interview process, provide training and feedback to all techs on team in collaboration with the manager Provide coverage in the absence of Team Leader Mentor junior-level technician by providing guidance and support, as well as empowering them to develop their skills and foster a culture of continuous learning Develop, maintain, and enhance Excel and Power BI reports and dashboards for various support activities Provide Cross Regional leadership for national initiatives. Strong analytic skills, with a proven track record of delivering complex technology projects Mandatory leadership or co-leadership as a subject matter expert - Accountable for product updates, timely information sharing, working with problem management to provide data aggregation for root cause analysis. Contribution to Lead Tech forums and distribution of site appropriate material. Build internal relationships and collaborate closely with Problem Management and Engineering teams to triage potential bugs, build test cases, identify workarounds and keep stakeholders updated Proven knowledge of Data and Voice Network Infrastructure environment, change management and upgrades. Instrumental to process improvement and knowledge sharing through our Knowledge Management - creation/review/update. Create innovative resources to equip and educate customers and peers (documentation, training, processes, tools). Consistent, clear, and proactive communication with local management and team. (excellent written or verbal) Provide Vendor Management, including onboarding, management and arranging escorts when needed Work closely with all levels of IT and other business partners to quickly resolve issues and provide solutions Establish and maintain relationships with multiple lines of businesses Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window Support work outside of regular hours in order to accommodate business needs Provide coverage as needed for complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience Skills and knowledge: Network Infrastrutuce background Ability to analyze and resolve complex problems Encompass a deep understanding of networks, systems, and application support Ability to act as a liaison with department team leaders to effectively communicate and translate complex technical concepts Strive to develop new solutions to optimize workflows and streamline processes Ability to build strategies that align IT initiatives with business objectives Collaborate with key stakeholders and the ability to adopt emerging technologies to attain a competitive edge Excellent written and verbal communication skills with business and technical team members Expert knowledge in the use of device building/service tools- Microsoft Autopilot, Active Directory, Intune, VSphere Expert knowledge of campus infrastructure, networks topology, TCP/IP, VLANs, and LAN/WLAN interfaces Expert knowledge supporting hardware and software on Windows OS & MAC IOS devices Enhanced self-autonomy to work independently to organize, prioritize, multitask and execute on assigned tasks Exhibits positive attitude, works well with other team members, business partners, can do attitude, and influences other team members Exhibits positive attitude, works well with other team members, business partners, can do attitude Ability to coordinate with outside vendors Education and Experience: Associate degree or equivalent knowledge and 10+ years' experience of computer hardware and operating systems Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA is a plus PMP certification or equivalent experience

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. Support and communicate with sales representatives, retailers, and internal customers by completing various tasks such as supporting retail accounts, order entry and order book management, maintenance, tracking and having an in-depth knowledge of product and order statuses. Responsible for running daily reports and analyzing the data to ensure the order book is up-to-date and product is strategically shipped to retailers. Support coworkers on an as needed basis and meet all company and department initiatives. You'll Make a Difference By Providing courteous and professional service to internal and external customers. Serving as the primary contact for dealers and sales reps in assigned territory(s), including building relationships and managing any issues that may arise. Management of assigned accounts through ensuring orders are entered accurately and confirmed in a timely manner. Responding promptly to a high volume of calls, voice mails and emails daily. Daily price verification and auditing of EDI and open orders. Quick resolution of order discrepancies. Acting as a liaison between customers, field sales and other departments as required to meet account goals and directives. Collaborating with Allocation Specialist and Distribution team to ensure orders are filled in and shipped in a timely manner. Resolution of a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, order book management and product delivery. 800# and B2B support includes inbound calls/emails regarding orders, order changes, return authorizations and warranty coverage. May include a specific area of focus, i.e. Key accounts, EDI, new hire training, front desk coverage or any other operational support function when needed. All other tasks and duties as assigned. About You Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; VLOOKUP; formulas) Strong analytical skills required to determine possible issues, interpret data and identify solutions. Experience with order processing and management, product allocation in an EDI system. Knowledge of SAP or similar order entry systems. Understanding and appreciation of order to cash cycle. Experience with EDI customers preferred. Ability to prioritize work, handle multiple tasks and work independently of supervision. Detail orientated with outstanding follow-through. Able to solve customer problems, make decisions and take calculated risks to meet partner expectations in a manner consistent with company goals and policies. Raise issues to supervisor that may affect cross-functional departments. 2-3 years customer service in a high-volume environment and preferably in a footwear, apparel, outdoor equipment, or manufacturing environment. Exceptional written, oral, and face-to-face communication skills. Enthusiastic, friendly, and outgoing with the ability to develop strong working relationships with internal and external customers. Team oriented. Fast-acting and capable of adapting quickly to change. Desire and ability to contribute to and enhance Ariat's unique culture, philosophy, and core values. Team-oriented and holds confidence. Rely on experience and judgment to plan and accomplish goals. Perform a variety of tasks. About Ariat Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style. The hourly range for this position is $26.00 - $28.75 per hour. The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future. Ariat's holistic benefits package for full-time team members includes (but is not limited to): Medical, dental, vision, and life insurance options Expanded wellness and mental health benefits Paid time off (PTO), paid holidays, and paid volunteer days 401(k) with company match Bonus incentive plans Team member discount on Ariat merchandise Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice. Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email *************************. Please see our Employment Candidate Privacy Policy at ********************* to learn more about how we collect, use, retain and disclose Personal Information. Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

INSTRUCTIONAL TECHNOLOGY SPECIALIST for the 2025-2026 Academic Year Are you a tech-savvy educator who thrives at the intersection of teaching and technology? Do you believe that thoughtful integration of technology can elevate student learning and empower teachers? Alcuin School, a private Montessori and International Baccalaureate (IB) institution in Dallas, is seeking a dynamic Instructional Technology Specialist to champion innovation in our classrooms. Why You'll Love Working Here At Alcuin, we don't just use technology-we harness it to transform teaching and learning. You'll collaborate with talented faculty across our Montessori and IB programs to bring creative digital tools into classrooms that foster curiosity, independence, and global awareness. The Instructional Technology Specialist supports the integration of technology into teaching and learning across all levels of the school. This role blends creativity, problem-solving, and technical expertise to enhance instructional practices and student engagement through effective technology use. The Instructional Technology Specialist collaborates closely with Montessori program directors, IB coordinator, administrators and faculty to develop and implement strategies that improve learning outcomes and promote digital fluency for students' grade level 1-12. JOB SCOPE This position serves as a key resource across all school divisions, supporting the diverse and evolving technology needs of students and faculty at Alcuin School. ESSENTIAL FUNCTIONS Partners with faculty, Montessori program directors, IB coordinator, and administrators to plan and implement technology-enhanced curriculum that aligns with student learning goals. Creates video and documents to share as teaching tools Demonstrates the use of technology in the classroom to model best practices and improve teaching and learning. Provides in-depth professional development for staff on the integration of technology and curriculum. Encourages learning activities that take advantage of computer networking capabilities, i.e., using and creating Internet resources. Monitors the use of instructional technology to ensure that resources and activities are aligned with Montessori/IB academic standards, truly enhance the rigorous academic content, and supports the School's mission. Continuously evaluates and improves instructional technology techniques, tools, and practices. Champions digital citizenship and online safety to support student well-being. Research and recommend AI tools and best practices. MARGINAL FUNCTIONS Researches, evaluates, and recommends new instructional tools and resources such as software and web-based learning opportunities, to enhance learning. Tests, implements, and educates administrators and faculty on new technology and resources. Provides technical support and troubleshooting for staff and students as needed. Attend school functions and meetings as outlined in the Employee Handbook, employment contract or as required. Supervises children during carpool as needed. Other tasks as assigned by the Chief Information Officer or Head of School. KNOWLEDGE, SKILLS, ABILITIES AND OTHER REQUIREMENTS Required: Ability to provide documents verifying authorization to work in the U.S. Must pass a criminal background check, drug test, and reference check. Bachelor's degree in Education, Educational Technology, or a related field 5 or more years' experience teaching in school setting or with school-age children. 5 years' experience in integrating technology into curriculum and instruction. Strong presentation and professional development facilitation skills. Proficiency in PC operating systems, Google Workspace and Microsoft Office Suite of tools. Demonstrated skill in planning, organization, and resource development. Ability to interact and communicate appropriately and professionally with parents, students, and colleagues. Knowledge of AI use and tools to enhance learning outcomes. Preferred: Knowledge of Mac operating systems Knowledge of Montessori and IB principles Experience with Blackbaud, ManageBac, Atlas, Adobe Creative Suite WORK SCHEDULE Schedule: Generally, Monday to Friday, 7:30 to 4:00 pm. There may be some evening or weekend work. Holidays, Spring Break off unless work is required for a project, event, etc. WORK CONDITIONS This role requires mobility between classrooms and office settings, occasional lifting of up to 20 lbs, and frequent interaction with both digital and human elements of learning. You'll also lend a hand during carpool and school events as part of our all-hands-on-deck culture. PAY RANGE Pay is based on experience and is competitive with Independent Schools in the Dallas, Texas, area. BENEFITS Full time faculty and staff at School are provided with the following benefits: High-deductible Health Plan (HDHP) Health Savings Account (HSA) Alight Employee Assistance Program (EAP) Voluntary Dental Plan Vision Plan Basic Life/AD&D Plan Long Term Disability (LTD) Plan 403b Plan Long Term Care (LTC) Plan Aflac Legal Shield ABOUT ALCUIN SCHOOL Alcuin School, one of the largest accredited Montessori schools in the U. S., along with the International Baccalaureate Middle Years and Diploma Programs, provides an ideal learning environment that guides and nurtures the full development of the child from 18 months to 18 years of age. Alcuin School is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including color, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees, and embrace diversity. Local candidates only, no search firms please. Ready to inspire innovation in education? QUALIFIED CANDIDATES CAN SUBMIT A COVER PAGE AND RESUME TO: ***************************** and put INSTRUCTIONAL TECH SPECIALIST in the subject line

Campus Technical Coordinator Dallas, TX The Campus Technical Coordinator is tasked with overseeing infrastructure technology and associated client requests throughout Comerica's footprint. This position will need to be able to build effective client relationships and utilize those relationships to manage data or voice infrastructure implementations, moves adds and changes, site support for planned or unplanned outages and client consulting for technology related issues or opportunities. A key portion of this position will involve assisting clients in understanding Comerica's connectivity technology, as it relates to them, as well as advising on the most effective means of its utilization. This position will need to have a detailed understanding of both voice and data infrastructure, related facility issues, vendor management and financial tracking. This position will be responsible for developing and maintaining relationships with clients, as well as associated support personnel throughout Comerica's IS organization. This support will include travel within Comerica's footprint nationally and abroad. Building effective teams to assure quality implementations and support for outages is critical to this role's responsibilities. In the process of interfacing with clients, technology support team members and management, the Campus Manager will have broad exposure across Comerica's footprint, including liaising with various stakeholders and Management. Scope of Responsibility The Campus Technical Coordinator is responsible for all voice and data infrastructure technology related requests for throughout Comerica footprint. This includes, but is not limited to: Serve as a point of escalation for technical and general troubleshooting for production incidents. Work closely with Comerica vendors (Industrial Electric, CBRE, AT&T). Responsible for travel between various Comerica locations. Participate in Business continuity planning. Serve as liaison with non-technical people, operations personnel, and/or field service personnel; interact directly with customers to negotiate solutions and implementation specifics. Responsible for good inter-personal and communication skills; capable of writing proposals and papers, acting as a vendor liaison, making presentations to customer/client audiences or making professional presentations, work closely with upper management. Position Responsibilities: System Operations Create estimates (as it pertains to operational concerns) for System Design, Development, Testing and / or Implementation. Perform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests. Work collaboratively with team members to support and maintain infrastructure or its associated components. Identify potential operational issues in projects, request fulfillment and individual assignments. Provide system failure analysis and recovery recommendations. Participate in Business continuity planning and testing. Interact directly with customers to negotiate solutions and implementation specifics. Technical Consulting Perform technical analysis and make recommendation on large and complex initiatives involving a large team or group. Serve as a point of escalation for technical and general troubleshooting for moderate to complex incidents. Participate in and provides consulting and planning guidance on short term and long-term planning to meet ongoing business and operational needs. Support Second line support for incident management problems and issues related to select applications. Identify and resolve root cause behind reported problems and issues. Provide support in a 24x7 data center and/or 24x7 on-call support. Position Qualifications: Bachelor's Degree from an accredited university or High School Diploma or GED and 8 years of Technology experience 4 years of experience identifying technical solutions for business problems, identifying the benefits and risks of the solutions and providing recommendations 4 years of experience leading technology projects with medium to large scale complexity This position is not eligible for sponsorship. Must have indefinite employment authorization. Preferred Qualifications: 2 years of experience with data infrastructure 2 years of experience with voice infrastructure 2 years of experience in vendor management 2 years facilities management experience Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days Hours: 8:00am - 5:00pm Monday - Friday Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background (“RAP Back”) service, which provides ongoing notification to the Company of any updates to your criminal history. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer - disability/veteran.

Spectrum Staffing Group is actively recruiting an IT Business Analyst for a company in downtown Dallas. This job is instrumental in human capital management and configuring the system for efficiency and compliance. The ideal candidate will have an HR background with an IT mind and requires outstanding written and spoken communication skills. This role is 100% onsite in downtown Dallas. Local candidates only. Job Overview Seeking an experienced HR technology professional to manage, optimize, and support Human Resources Information Systems (HRIS) and Applicant Tracking Systems (ATS). This role focuses on improving system functionality, ensuring data integrity, supporting end users, and partnering with cross-functional teams to drive process improvements and automation. Key Responsibilities Administer and optimize HRIS and ATS platforms (e.g., iCIMS, UKG, Workday) Manage system updates, patches, upgrades, and integrations Document system configurations, procedures, and user training materials Analyze and streamline HR and recruiting processes through automation Collaborate with stakeholders to gather requirements and implement solutions Provide technical support and resolve system issues Build and maintain custom reports and dashboards Oversee user access, system security, and compliance protocols Coordinate with vendors for support and issue resolution Partner with IT to ensure smooth data flow between systems Monitor performance and maintain data integrity Deliver training and support to end users Qualifications Bachelor's degree or equivalent experience in IT, HR, or related field 5+ years of experience with HRIS/ATS platforms (e.g., iCIMS, UKG, Workday) Strong understanding of HR systems, processes, and best practices Skilled in configuration, testing, deployment, and system integration Proficient in reporting, analytics, and data visualization Familiar with API connectivity and database concepts (SQL preferred) Strong project management and problem-solving skills Effective communicator with ability to translate technical concepts Experience with change management and training delivery Knowledge of HR compliance and data privacy standards Relevant certifications (e.g., Workday, UKG, iCIMS) preferred Spectrum Staffing Group welcomes in-market candidates only for this role. If you're local and a technical match with the matching qualifications, please respond immediately to this post.

IT Help Desk Technician Job Description: We are seeking a talented IT Help Desk Technician to join our team and provide technical support to our employees. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a passion for helping others. Responsibilities: - Provide technical support to end-users via phone, email, or in-person - Troubleshoot and resolve hardware and software issues - Install, configure, and update software and hardware - Maintain accurate records of technical issues and resolutions - Collaborate with other IT team members to escalate and resolve complex technical issues - Assist with the setup and maintenance of computer systems and networks - Train employees on IT policies and procedures - Stay up-to-date on the latest technologies and trends in the IT industry Qualifications: - 2+ years of experience in IT support or a related field - Strong knowledge of Windows and Mac operating systems - Experience troubleshooting hardware, software, and network issues - Excellent communication and customer service skills - Ability to work well under pressure and in a fast-paced environment - Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus If you are passionate about technology and helping others, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and qualifications.

Department: HIM Records Release Shift: First Shift (United States of America) Standard Weekly Hours: 40 The Information Release Tech I is responsible for processing requests for release of protected health information as defined by State and Federal laws. Responsible for maintaining up-to-date knowledge and carrying out all tasks in accordance with Medical Center/System and Department Policies and Procedures pertaining to disclosure of medical records. Fosters respect for patient privacy by maintaining confidentiality of all phases and release of all protected health information. Promotes positive customer relations through prompt and courteous service. Education & Experience: * High School diploma required. * Minimum of one year experience in a release of information setting in a hospital Health Information Management department or large outpatient clinic operation required. * Requires in-depth knowledge and understanding of complex health record concepts, healthcare record privacy, release regulations and subpoena requirements. Required to have a valid Texas Driver's license in good standing. * Dependable with excellent attendance. * Excellent interpersonal skills to include positive communication, organizational and efficient, troubleshooting, problem-solving skills and thoroughly team oriented. * Ability to maintain confidentiality. Goal-oriented and energetic. * Must be able to work well independently in fast paced environment. * Must demonstrate efficiency with the Electronic Medical Record (EMR) and Electronic Document Management Systems. * Epic experience is preferred. * Strong attention to detail is required. About Us: Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs. Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.

Responsibilities * They run tests and interpret results to make effective recommendations. * They write up reports, safety regulations, and preventative maintenance plans * They source replacement parts * Perform tests and experiments to gather data and analyze results for ongoing projects. * Document procedures, results, and findings accurately for future reference. * Maintain a clean and organized workspace while adhering to safety protocols. * Provide technical support and guidance to team members as needed. Experience * Inspecting, analyzing, and troubleshooting systems and equipment * A MES technician is responsible for inspecting, analyzing, and troubleshooting systems and equipment * They read repair manuals and liaise with other professionals1. They run tests and interpret results to make effective recommendations1. * They write up reports, safety regulations, and preventative maintenance plans1. They source replacement parts1. * They also survey buildings and repair mechanical systems to ensure they are consistent with health and safety standards * They assist in the setup of ventilation, refrigeration and other systems and conduct repairs when necessary. * They conduct troubleshooting, repair and maintenance of M&E systems and building defects such as ACMV, fire protection, plumbing & sanitary, electrical, lightings, etc

Compensation: $52,000.00 - $58,000.00Summary Provide escalated support and maintenance for client IT services including tablets, computers, mobile devices, printers, and other end-user hardware and software. Perform client device installation, repair, and upgrades to ensure optimal performance. Deliver timely and accurate support both in-person or remotely while adhering to all IT Service Management processes and procedures. Implements, strategize, and optimize the provisioning process. Essential Duties and Responsibilities include the following. Other duties may be assigned, as necessary. Assists in developing long-term strategies and support capacity planning to meet future IT needs Identifies and captures user requirements Conducts research on, evaluates, and recommends client devices, software, and related products for purchase Installs, upgrades, configures, maintains, and troubleshoots end-user hardware and software to ensure required desktop service levels Ensures accurate tracking of hardware through Asset Management procedures Performs minor equipment ordering Performs testing on new equipment and vets out the equipment's functionality for our environment Performs on-site and remote analysis, diagnosis, and resolution of complex PC, tablet, and mobile device problems for end-users. Recommends and implements corrective solutions, as needed Provides escalated level 2 Service Desk support for end-user software issues Support Problem Management activities within technical area of expertise Supports accurate Incident and Request Management information capture, prioritization, and ensure completion within SLA timeframes Supports new-hire orientation and onboarding requirements Performs IT onboarding process to ensure end users are “IT Ready” to continue through the HR onboarding process Collaborates with HR for onboarding process tracking, ID badge creation, onboarding process updates Collaborates with system and network administrators to ensure efficient operation of the company's client services environment If necessary, liaise with third-party support and equipment vendors Adheres to all IT Service Management policies and process areas (Incident, Problem, Request, Change, Knowledge, and Asset Management) Contributes to continual service improvement in all aspects of IT support function Consistently represents the company in a professional manner Maintains effective working relationship and cooperate with all personnel in the Company. Adheres to the Company's compliance (HIPAA, NIST) requirements as stated in the policy and procedure manual and all other related policies Performs other duties and responsibilities as assigned Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree preferred or 5 years of equivalent experience 2 years prior computer systems maintenance experience 2 years help desk experience (or equivalent certification / knowledge Procedural approach to understanding process / workflow Ability to create, change, and optimize work flow systems Excellent troubleshooting skills Excellent customer service skills Excellent phone etiquette Must possess the ability to multi-task and frequently change direction Ability to work during normal business hours, after hours as directed by manager, and on-call rotation Employee must also possess high-level understanding of at least one specialized IT discipline. These may include, but are not limited to: Microsoft 365 Administration EMR System Administration VOIP Phone System Management Printer Management/Deployment Meraki Networking Cybersecurity Vendor Management PowerShell\Python Scripting AI Digital Design API Development Data Analytics HIPAA\SOX Compliance Change Management Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions. Comments This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. CSI Pharmacy is an Equal Opportunity Employer

We are seeking a Technical Support professional with a minimum of 2 years of experience in roles such as IT Technician or Desktop Support Engineer. The ideal candidate will possess strong troubleshooting skills for Windows 10/11, Active Directory, Azure AD, and Office 365. Experience with healthcare software, particularly Point Click Care or similar EMR systems, is preferred. Essential to this role are excellent verbal and written communication skills for guiding users through technical solutions. A proactive problem-solving aptitude, a passion for learning new technologies, and a positive, patient demeanor are highly valued. Familiarity with help desk ticketing systems - Manage Engine preferred. Qualifications Qualifications: * Technical Support professional with a minimum of 2 years of experience in roles such as IT Technician or Desktop Support Engineer. * Strong troubleshooting skills for Windows 10/11, Active Directory, Azure AD, and Office 365. Experience with healthcare software, particularly Point Click Care or similar Electronic Medical Record (EMR) systems, is preferred. * Excellent verbal and written communication skills for guiding users through technical solutions. * Proactive problem-solving aptitude, a passion for learning new technologies, and a positive, patient demeanor are highly valued. * Familiarity with help desk ticketing systems - Manage Engine preferred. Essential Functions: * Manage user accounts and make basic updates within multiple platforms. * Troubleshoot and resolve technical issues reported by users related to Windows 10 & 11, EMR and web applications. * Assist staff with password resets, configuring system access, and providing guidance on system functionalities. * Maintain accurate records of user interactions and service requests for tracking and follow-up purposes utilizing our trouble ticketing system. * Collaborate with internal teams to escalate and resolve more complex technical issues as needed. * Stay current with developments in healthcare technologies through continuous learning. * Support the employee onboarding process, ensuring a smooth integration into systems and tools. * Perform other related tasks as assigned. We are an Equal opportunity employer; We offer an excellent benefit plan to include 401K with match, CEU reimbursement, vacation, sick, holidays, medical, dental, and supplemental insurance Plans as well as a Highly competitive compensation package. Diversity, Equity and Inclusion are at the heart of Pivot Rehab. We are committed to a culture that respects our differences and values the contribution of all people.

We are seeking a Part-Time IT Help Desk Technician to provide technical support and troubleshooting assistance to end users across the organization. This role is ideal for students, entry-level tech professionals, or individuals looking to supplement their current work with hands-on IT support experience. ??? Key Responsibilities: Respond to emails, and phone calls to resolve hardware, software, and network issues. Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices. Support users with applications such as Microsoft Office, email clients, and web-based tools. Travel to remote sites for on-site support if needed Manage user accounts and perform basic administrative tasks in Active Directory (if applicable). Escalate complex or unresolved issues to senior IT staff. Assist with inventory tracking of IT equipment and supplies. Help set up meeting rooms and A/V equipment as needed. ?? Qualifications: High school diploma or equivalent required; currently pursuing or completing a degree in Information Technology, Computer Science, or a related field preferred. Valid Driver's License and access to a Car Required Basic knowledge of Windows Familiarity with Microsoft 365, and common software tools. Excellent communication and problem-solving skills. Ability to work independently and manage multiple tasks. Previous IT support or customer service experience a plus.

Responsibilities: Assist with setup, management, and maintenance of client IT systems Installing hardware Configuring server and backup systems Providing vendor support, as necessary Engaging with clients, relaying technical information, and troubleshooting all issues discovered Assist in change management and disaster response Actively apply policies and standards to all projects Must be able to work independently as well as function within a team of other technicians Troubleshoot Issues Monitor and provide troubleshooting support for clients When issues arise, analyze the root cause and resolve them promptly while updating clients all throughout Write Documentation Document procedures, device statuses, and other important technical information, recording details of the troubleshooting processes Ensure Compliance Enforce quality control to make sure that all output meets compliance standards by following established policies and procedures that ensure proper IT security Advise client on industry-specific compliance and regulatory requirements such as PCI DSS, HIPAA, SOX, GLBA, and FISMA Requirements: Good oral and written communication skills Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing, or walking. Must be willing to submit to criminal and civil background check Technical Knowledge Knowledge of various virtualization technologies Knowledge of various network servers, storage arrays, routers, switches, and desktop platforms Knowledge of one or more of the following: Microsoft Active Directory Microsoft Exchange Server Microsoft 365 Microsoft Windows Microsoft Office Problem-solving skills Ability to solve complex IT issues with little to no supervision Must be able to apply technical expertise across various client environments and solve any obstacles that arise, optimizing performance and resolving all errors Customer service Ability to interact with various personalities respectfully and with tact Interact with clients during all phases of service ticket, from troubleshooting to maintenance, being mindful of client needs and clearly communicating technical information Attention to detail Must be meticulous and detail oriented, investigating thoroughly to correct any issues while they are still minor Time management Effectively manage time and resources to meet predetermined service deadlines defined by client SLAs, often managing several tasks at once and coordinating with team members Optional Preferred Qualifications Certifications (one or more) CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft 365 Experience working with Remote Monitoring and Management (RMM) platforms Knowledge of PowerShell scripting Knowledge of various network practices and protocols including but not limited to TCP/IP DNS IPSEC VPN RDP LDAP EIGRP DFS DFSR NAT

Who We Are JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people. Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time. Why JPS? We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road: 1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence. 2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity. 3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS. When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you! For more information, visit ********************* To view all job vacancies, visit ********************* ***************************** or ******************** Job Title: IT Asset Technical Coord Requisition Number: 40231 Employment Type: Full Time Division: IT TECHNICAL SERVICES & SECURITY Compensation Type: Hourly Job Category: Information Technology Hours Worked: 8:00AM - 5:00PM Location: JPOC 1400 Shift Worked: Day Job Description: Description: The IT Asset Technical Coordinator will be responsible for providing support services for local and remote end-users, as well as coordinating IT Asset related projects and process improvement efforts. Typical Duties: * Interacts with internal customers and stakeholders to capture technology needs/requirements and process requests appropriately. * Educates peers about asset management practices. * Assists in inventory management, procurement and shipment activities. * Tests and evaluates new hardware and software prior to implementation. * Implements and communicates new technology to internal end users. * Executes asset management policies, procedures and processes. * Coordinates with management in utilizing the asset management tools to analyze, review and track asset data. * Assists in developing asset control processes to monitor accountability identification, maintenance, location and contracts. * Assists in developing asset control processes to monitor accountability identification, maintenance, location and contracts. * Analyzes purchasing effectiveness and resolve purchasing issues. * Collaborates with management to define cost savings, asset compliances and service improvements. * Performs daily administration of the asset management activities. * Maintains inventory database of desktops, laptops, printers, monitors, tablets, time clocks, carts and scanners. * Ensures all IT assets are properly tracked within the inventory tracking system. * Participates in IT projects. Provides hands on help to other IT groups. May be required to transport, set-up and maintain systems for special events such as trade shows or conferences. Assists facilities with on-site project work for office relocation or refurbishment as needed. * Actively participates in technology vendor discussions for current needs and technology roadmap discussions. * Adheres to daily and monthly metrics as defined by the department. (Ex: initial response, support turnaround time, customer service survey, etc.). * Performs other related duties as assigned. Qualifications: Required Education and Experience: * Bachelor's Degree from an accredited college and university * One (1) plus years of experience with ServiceNow or similar IT workflow software In lieu of a Bachelor's Degree * High School Diploma, GED, or equivalent * Three (3) plus years of experience working in Information Technology Preferred Education and Experience: * Some project management experience Required Licensure/Certification/Specialized Training: * CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) certification Location Address: 1400 S. Main Street Fort Worth, Texas, 76104 United States

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Responsible for the accurate and timely completion of IT production operations for the State National. Fully responsible for continually developing and implementing improvements to the computer operations processes and procedures. Job Location: Onsite work arrangement based in Bedford, TX About Us: We are a dynamic and organization dedicated to providing exceptional IT support services to our employees. We are seeking a highly motivated and experienced End User Application and Desk side Support Manager to lead our support team and ensure the delivery of high-quality technical assistance to our end users. Responsibilities: Lead a team of 4 support engineers, providing guidance, training, and performance evaluations to ensure high-quality support services. Analyze, diagnose, and resolve user PC hardware and software problems in a Microsoft centric environment. Manage the Lansweeper ticketing system, optimizing workflows and ensuring efficient issue resolution. Use Intune and third-party apps to install and manage applications on managed surfaces and BYOD mobile devices. Issue, track, and manage end user equipment, including laptops, desktops, and peripherals, to maintain an up-to-date inventory. Enroll and manage end user devices such as Microsoft Surface laptops and BYOD mobile devices in Intune, ensuring compliance with company policies and security standards. Design and manage knowledge base articles for both end user self-support and the support team, ensuring accurate and up-to-date information is available. Provide support to 650 end users, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction. Collaborate with other IT teams to implement and maintain IT infrastructure and support systems. Develop and deliver training programs for end users to enhance their technical skills and improve their overall experience. Manage printers and coordinate with vendors for maintenance and on-site supply stock. Prepare periodic status and activity reports. Track and mange end user software licensing Qualifications: Excellent interpersonal and written/verbal communications skills Proven experience in a similar role, preferably in a large organization. Strong leadership and team management skills. Proficiency in using Lansweeper, Intune, and other IT management tools. Excellent problem-solving and communication skills. Ability to work collaboratively with other IT teams and departments. Strong organizational skills and attention to detail. Education/Experience: College degree preferred, high school diploma required. Minimum of 5 years of experience in Managing end user experience and support for a medium size organization in a regulated environment Excellent interpersonal and written/verbal communications skills Proven experience in a similar role, preferably in a large organization. Strong leadership and team management skills. Proficiency in using Lansweeper, Intune, and other IT management tools. Excellent problem-solving and communication skills. Ability to work collaboratively with other IT teams and departments. Strong organizational skills and attention to detail. #DEIB US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose ‘Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.

Service Desk Specialist (Short Term Contract) The IT Support Technician role is to ensure hardware and software functionality for internal end users. As a IT Support Technician, you will provide break-fix support and request fulfillment for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer-facing associates and those who are in direct support of accomplishing our business objectives. In addition to one's technical acumen, we expect a high attention to detail, outstanding customer service, and one's ability to build a rapport to effectively elicit essential details from the user. Responsibilities: Record, track, and document all interactions in the appropriate ticketing tool, as well as identify and escalating critical incidents Diagnose and troubleshoot hardware and software issues Research issues using available internally available resources Approach each interaction with a “Customer Obsessed” mindset Evaluate documented resolutions and analyze trends Support several types of end users, from software engineers and financial associates to top executives Qualifications: (Required) High-level customer service and interpersonal skills Strong written and verbal communication skills Ability to quickly absorb and retain information Strong documentation and organizational skills Ability to work well on a team in a fast-paced environment Ability to type a minimum of 60 wpm Working knowledge of computers and networks Excellent troubleshooting skills (Preferred) Associate degree, technical certification, or equivalent work experience is preferred Previous experience in a Help Desk Support role is a plus Experience supporting Microsoft Windows 7 & 10 Experience supporting Microsoft Office 2010 & O365 Experience supporting Apple MacOS and Apple mobile products Experience with ServiceNow, or other ticketing systems is a plus Knowledge of ACD telephony systems Experience supporting remote workers in a corporate environment Additional Considerations The initial paid training will be conducted Monday - Friday. The start times of training will vary depending on the candidate's location. Once training is complete, your shift be adjusted to align with the business need. Equipment will be provided We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available