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MQ-25 Product Support Integration SEIT (Associate and Experienced)
Boeing 4.6
Information technology/support technician job in Hazelwood, MO
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) is currently hiring for a broad range of experience levels including Systems Integration Engineers (Associate and Experienced) to join the MQ-25 Product Support Integration SEIT Team located in Hazelwood, MO.
This position will support various systems engineering and integration activities across the BGS MQ-25 scope of work.
This is an exciting time to be a part of the MQ-25 program! The MQ-25 program is currently working the Engineering and Manufacturing Development of 9 flight vehicles and two full-scale test articles for the Navy. In 2021, the MQ-25 test airplane was the first autonomous flying vehicle to refuel a manned aircraft in flight.
Position Responsibilities:
Supports the day-to-day execution of systems engineering and integration activities across the MQ-25 Product Support scope of work in support of the MQ-25 Systems Engineering Management Plan (SEMP)
Contributes to the development and integration of the Deck Control Device (DCD), Aircraft Maintenance Device (AMD), and Program Loader Set (PLS) including support of lab and on-aircraft testing.
Supports requirements management and verification activities across the Product Support organization. Works with product teams to develop and track system and subsystem requirements from inception through verification. Ensures that system and subsystem designs meet contractual requirements
Supports Diminishing Manufacturing Sources and Material Shortages (DMSMS) management activities across the Product Support portfolio. Coordinate across teams to identify and mitigate DMSMS/obsolescence issues
Works closely with the MQ-25 Product Support SEIT Lead, other senior engineers and program management to address technical integration challenges across the program. Analyzes complex technical issues, proposes technically complete solutions, develops execution plans and works to proactively lead small teams to achieve a scope of work.
Ability to work onsite 5 days per week.
Ability to travel up to 10% in support of Flight Test may be required.
Basic Qualifications (Required Skills/Experience):
Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement
1+ years' experience with domain knowledge of system architecture, requirements, interface definition, verification, and validation
Preferred Qualifications (Desired Skills/Experience):
5 years of higher education and/or related work experience. (Higher education includes college, university, technical school, licensing/certification programs, etc.)
Active Secret security clearance
Experience on MQ-25 or other autonomous or military aircraft
Experience with requirements management and verification
Systems Engineering experience using tools such as DOORS, CAMEO, JIRA, Windchill, VersionOne, BORIS, and other common tools.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
General:
All information provided will be checked and may be verified.
Please apply ASAP for this role as recruitment may commence before the end date.
Pay Transparency & Total Rewards:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Associate Summary Pay Range: $88,400 - $119,600
Experienced Summary Pay Range: $107,100 - $144,900
Applications for this position will be accepted until Jan. 02, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Education
Bachelor's Degree or Equivalent Required
Relocation
This position offers relocation based on candidate eligibility.
Security Clearance
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
$38k-55k yearly est. Auto-Apply 2d ago
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Technical Support Specialist II - WashU IT
Washington University In St. Louis 4.2
Information technology/support technician job in Saint Louis, MO
Scheduled Hours 40 Under moderate supervision, responsible for the advanced support of desktop and server computer systems and other technology-based systems for University staff, faculty and students; including support for computer operating systems, software, hardware and networking. May serve as a system owner, technical expert or specialist in a particular area such as in the applications, systems or hardware areas. The employee interacts with a broad range of client requiring strong communication and customer service skills as well as the ability to use a wide variety of technical resources (i.e., engaging vendor support) to provide a high level of technical support to clients.
Job Description
Primary Duties & Responsibilities:
* Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware. Responds to assigned tickets. Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation for Tier 1 Service Desk. Collaborates with higher level technical areas on planning and issue resolution.
* Provides technical guidance and subject matter expertise including documentation for level 2 staff and tier 1 and tier 2 user services staff.
* Acts as an escalation point for advanced technical issues within employee's knowledge domain.
* System administration: maintenance, upgrades, new implementation, consultation and planning system administration activities.
* Attends formal training, conducts self-paced training through online courses or on the job training, attends conferences and engages with peers to maintain broad understanding of technologies and keeping abreast of new technologies.
* Performs other duties as assigned.
Working Conditions:
Job Location/Working Conditions
* Normal Office Environment
Physical Effort
* Typically Sitting at a desk or table
Equipment
* Office Equipment
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications/Professional Licenses:
No specific certification/professional license is required for this position.
Work Experience:
Providing Desktop Support In An Enterprise Environment (4 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.
Preferred Qualifications
Education:
Bachelor's degree
Certifications/Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.
Work Experience:
No additional work experience unless stated elsewhere in the job posting.
Skills:
Interpersonal Communication, Microsoft Office, Oral Communications, Organizational Capability, Prioritization, Written Communication
Grade
G10-H
Salary Range
$25.47 - $39.49 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
* Up to 22 days of vacation, 10 recognized holidays, and sick time.
* Competitive health insurance packages with priority appointments and lower copays/coinsurance.
* Take advantage of our free Metro transit U-Pass for eligible employees.
* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
* Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
* We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: ******************************
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
$25.5-39.5 hourly Auto-Apply 13d ago
Computer Field Tech Position- Maplewood MO
BC Tech Pro 4.2
Information technology/support technician job in Saint Louis, MO
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Recovery Support Technician/Specialist
Chestnut Health Systems 4.2
Information technology/support technician job in Maryville, IL
Share your recovery journey for the benefit of others. Experience the satisfaction of helping to facilitate self-directed recovery. This full-time position will work Tuesday through Saturday from 7:00am to 3:30pm in the Women's Residential Unit in Maryville, IL. Evening, overnight, and weekend shifts are eligible for a shift differential.
Responsibilities
Provide consumer-driven services. Model traits such as personal responsibility, self-advocacy, and hopefulness. Refer and link consumers to community resources. Attend meetings and consumer staffings and help to develop programs. With co-workers, supervisor, facility staff members and consumers, ensure a safe and sanitary living environment. Answer calls and messages, receive and distribute mail, and observe video surveillance equipment where applicable.
Promote the recovery model of treatment including trauma-informed care, hope, respect, empowerment, health/wellness, and spirituality/connectedness.
Qualifications
Must have a high school diploma or equivalent; or a bachelor's degree; or a Certified Alcohol & Drug Counselor (CADC), Certified Peer Specialist (CPS), Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS), in good standing with the applicable state. Preference for crisis intervention or co-occurring experience/training. Valid driver's license, private automobile insurance and be insurable. Must have personal recovery experience and be willing to appropriately discuss own recovery journey. Requires basic computer skills and experience to include MS Word, email, and using an electronic medical record (EMR.)
Are you intrigued by this job but don't meet every single requirement?
Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly,
please apply anyway
! You might be just the right candidate for another role. We'd love to explore the possibilities with you!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $17.00 - $20.00 per hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!
$17-20 hourly Auto-Apply 26d ago
Campus IT Support Specialist
Cottey College 3.7
Information technology/support technician job in Saint Louis, MO
For full description, visit PDF at: ************
hralliance.
net/Apply/JobInfo.
Id=39181&location Id=12832
$44k-53k yearly est. 14d ago
Informational Technology Position
Missouri Reap
Information technology/support technician job in Saint Louis, MO
SUMMARY: The Technology Specialist serves as a frontline support member of the Technology Department, providing on-site assistance to students, staff, and administrators. This role combines traditional technical support responsibilities with a specialization in digital media technologies to enhance instructional practices and district communication.
Required Skills and Experience: To perform this job successfully, an individual must be able to perform each essential duty and carry out assigned responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
* Provide on-site technology support to students, teachers, and administrators across school buildings to proactively and reactively resolve day-to-day technology issues.
* Respond to help desk work orders in a timely, professional manner.
* Troubleshoot and repair hardware
* Diagnose and resolve network connectivity issues and assist with basic network troubleshooting tasks.
* Configure and deploy devices following district domain and network standards.
* Provide technical guidance and training to staff and students to support instructional goals and classroom device use.
* Strong problem-solving, communication, and customer service skills.
* Ability to work independently, manage priorities, and communicate effectively with non-technical users.
This position reports to the Director of Technology
Additional Expectations:
* Ability to lift, move, and install technology equipment as needed.
* Must exhibit reliable attendance and the ability to support after-hours events on occasion.
* May oversee or coordinate with vendors or contractors during equipment installation or repairs.
* Perform other related duties as assigned.
EDUCATION/TRAINING:
* High school education and graduation diploma
LANGUAGE SKILLS:
* Ability to read, analyze, and interpret technical manuals, reference books, and policy/procedural guides. Ability to use the English language to communicate effectively, both orally and in writing.
CERTIFICATION and LICENSES:
* Valid Missouri Driver's license required since employees must provide their own transportation to and from work and to various in-district job sites.
TERMS OF EMPLOYMENT
* Twelve-month employee
* Eligible for sick and vacation days upon hire as set by Jennings School District board policy.
You are navigating off of REAP site to the district's posting.
OK
$39k-69k yearly est. 18d ago
Information Technology
Veterans Prime, Inc.
Information technology/support technician job in Saint Louis, MO
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$39k-69k yearly est. Auto-Apply 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Information technology/support technician job in Saint Louis, MO
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$36k-47k yearly est. 60d+ ago
IT Support Analyst
Piston Automotive 4.4
Information technology/support technician job in Wentzville, MO
Piston Automotive is looking for an IT Support Analyst to be responsible for supporting, troubleshooting and delivering personal computer system solutions and initial support for IT infrastructure for the enterprise. These projects include resolving user community technical issues and maintenance of IT systems.
Piston Automotive wasn't just founded to make things. It was founded to make things better. And that begins with building better teams solely dedicated to achieving excellence at every level of execution through a combination of experience, expertise, and a deep seeded passion for what we do. Our assemblies consistently set the standard because our people consistently raise the bar.
Why Piston Automotive?
Competitive Wages, Paid Holidays & Vacation, Medical & Rx Plans, Dental & Vision Plans, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program, Life & Disability Coverage, 401K with Company Match, Tuition Reimbursement , Vehicle and Product Discounts
Responsibilities
Provide technical support to end users to maintain business operations and minimize downtime.
Execute and implement all personal computer software and hardware implementation plans. Maintain personal software and hardware in area of responsibility. Keep current on new technologies and staff productivity tools. Provide testing and implementation of all personal computer components.
Provide direction for the development of flexible, integrated, easily maintained and operationally effective personal computer components.
Communicate and escalate issues and needs with Senior IT Specialists.
Responsible for maintaining incidents and change requests in ServiceNow.
Administrative experience in any of the following areas: VMWare, Rubrik, Active Directory, DHCP, DNS, WSUS, SCCM, Azure and Office 365 (Exchange, SharePoint, Teams, OneDrive, etc).
Supporting local end users including admins, directors and executive staff where needed.
Responsible for providing on-site and remote support for enterprise video conferencing system(s).
Assist in installation, configuration and management of all Local and Wide Area Network systems, such as Cisco switches and routers along with the full Meraki stack (Security appliance, Switches, Wireless, cameras).
Qualifications
A minimum of 2 years of related experience in end-user support of systems.
High school diploma or GED an Associate's Degree preferred.
Experience with the following:
Windows 7 and 10
Servers 2008 and 2012
Active Directory
DNS
DHCP
Two to four years of related experience in the development and support of systems is preferred.
Piston Automotive, part of the Piston Group family of companies, is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace that values the unique contributions of every employee. We encourage all candidates to apply for positions that match their skills and capabilities, ensuring equal consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For any questions regarding job opportunities or the application process, please reach out to us at *********************************. We are committed to providing accommodations for individuals with disabilities during the job search and application process, reinforcing our commitment to inclusivity for all job seekers.
$40k-58k yearly est. Auto-Apply 60d+ ago
IT CYBERSECURITY SPECIALIST (NETWORK/INFOSEC)
Department of Defense
Information technology/support technician job in Scott Air Force Base, IL
Apply IT CYBERSECURITY SPECIALIST (NETWORK/INFOSEC) Department of Defense Defense Information Systems Agency DKADAK-RN411 Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply
Summary
This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.
It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the Global Field Command, RN411 at Scott AFB, IL.
Summary
This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.
It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the Global Field Command, RN411 at Scott AFB, IL.
Overview
Help
Accepting applications
Open & closing dates
12/30/2025 to 01/09/2026
Salary $109,137 to - $141,880 per year Pay scale & grade GG 13
Location
1 vacancy in the following location:
Scott AFB, IL
1 vacancy
Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Excepted
Promotion potential
13
Job family (Series)
* 2210 Information Technology Management
Supervisory status No Security clearance Top Secret Drug test Yes Position sensitivity and risk Special-Sensitive (SS)/High Risk
Trust determination process
* National security
Financial disclosure No Bargaining unit status No
Announcement number CES-DISA-12857892-25QC Control number 853260700
This job is open to
Help
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Open to U.S. Citizens
Videos
Duties
Help
* Plans, develops, and implements maintenance of networked systems.
* Maintains situation awareness to evaluate network issues/changes and propose solutions.
* Provides program management direction for telecommunications requirements.
* Assesses new systems requirements, performance deficiencies, and interoperability.
* Functions as a project/team lead; provides technical guidance and oversight.
Requirements
Help
Conditions of employment
* Must be a U.S. Citizen.
* Males born after 12-31-59 must be registered or exempt from Selective Service.
* This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
* In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months.
* Overtime will be required as workload demands.
* This is a mission essential position.
* This is a drug testing position.
Qualifications
Basic Requirements: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.
* Attention to Detail - Experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards.
* Customer Service-Developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs
* Oral Communication-Briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience
* Problem Solving-Identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions.
Qualifying Experience:
To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.
For this position, qualifying experience is defined as: Managing of Multiprotocol Label Switching (MPLS) based Internet Protocol (IP) networks and identifying cyberspace vulnerabilities in a service provider or enterprise environment; in addition to IT related experience demonstrating Attention to Detail, Customer Service, Oral Communication, and Problem Solving as described in the vacancy announcement.
Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.
Under normal conditions, shift work or alternate schedule is not required. During time of crisis or to meet mission needs, shift work or alternate schedule may be needed.
Education
There is no substitution of education for the qualifying experienceat the GG-13 grade level
Additional information
* This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
* If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.
* This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service.
* A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.
* Telework availability will be based upon the mission requirements and supervisory determination
* Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
* We may use this announcement to fill additional vacancies within 90 days of the closing date.
* Moving costs MAY be paid.
* The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
* Recruitment, relocation, or retention incentives MAY be authorized.
* This position is covered under DoD Manual 8140 which will be subject to future Cyber Workforce requirements as defined by the Manual.
* This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
* PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only.
* Occasional TDY may be required. In accordance with Volume II of the Joint Travel Regulations (JTR), the incumbent may be required to travel by regularly scheduled commercial passenger or military aircraft in the performance of their assignments.
* This is a Key Position. This position cannot be vacated during an emergency or mobilization without seriously impairing the capability of the organization to function effectively. In accordance with DoD Instruction 1200.07, Screening the Ready Reserve, the incumbent of a Key Position be removed from any Ready Reservist or military recall status.
* Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.
* For more information on the Cyber Excepted Service Personnel System, click here.
* For more information on veterans' preference, click here.
* For more information regarding qualifications requirements, click here.
* All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact ************ for assistance.
* If selected, the authorized rate of pay may exceed the stated maximum salary rate range under certain circumstances.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the applicant questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.
You can preview the Questionnaire here:********************************************************
Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ *******************************************
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
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FOR THIS JOB ANNOUNCEMENT THE FOLLOWING SUPPORTING DOCUMENTS ARE REQUIRED AS THEY APPLY STATED BELOW AND MUST BE RECEIVED BY THE CLOSE OF THE ANNOUNCEMENT. NOT ALL DOCUMENTS WILL APPLY TO EVERYONE.
* Resume: A two-page maximum resume is required. Applicant guidance on the two page resume requirement may be found at ***************************************************************************************************************************************** Learn more about the new resume requirements
* Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement.
* Transcripts (if applicable) If you are substituting education for specialized experience you must submit all of your transcripts. The absence of this information will result in an ineligible rating.
* SF-50 - Current and former federal employees, including those currently working for the agency, must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type. Failure to provide this document may result in disqualification.
* Veterans Preference Documentation (if applicable): Candidates claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are CURRENTLY serving on active duty, a statement of service from your unit which states the date you entered on active duty, the date you are separating, and the campaign medals you have received. For those supplying the statement of service, preference will be verified by a DD-214 (Member Copy 4) upon separation from the military. Veterans with a service-connected disability must also submit a VA letter dated 1991 or later. DoD Components with CES positions apply Veterans' Preference to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement."
* Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist.
* Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist.
* Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist.
Your complete Application Package (containing the above required documents) must be received no later than 11:59 pm Eastern Time on 01/09/2026.
WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 01/09/2026, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded is received, legible and accurate. HR will not modify answers submitted by an applicant.
How to Apply
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To apply for this position, you must provide a complete Application Package. See required documents below.
* Your Resume
* Your resume MUST include the following information for each job listed: Job title; duties (be as detailed as possible); month & year start/end dates (e.g. June 2007 to April 2008); and full- time or part-time status (include hours worked per week). Read more about what should I include in my federal resume at USAJOBS.
* DO NOT include the following information: Classified or government sensitive information; Social Security Number; Photos of yourself; Personal information, such as age, sex, religious affiliation, etc.; or encrypted and digitally signed documents. Read more about what should I leave out of my resume? at USAJOBS
* A complete Assessment Questionnaire (if applicable)
* Other required supporting documents: (SEE THE SECTION OF THIS ANNOUNCEMENT ENTITLED "REQUIRED DOCUMENTS" FOR MORE INFORMATION ON WHAT SUPPORTING DOCUMENTS MAY BE NEEDED)
Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
* Follow the prompts to complete the assessment questionnaire and upload required documents.
* Please ensure you click the Submit My Answers button to submit your application.
* Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
HR Customer Care Center
Phone ************** Email ************************************************ Address DISA - OC/DISA GLOBAL OPERATIONS COMMAND
5534 Pryor Drive Bldg 5160
Scott AFB, IL 62225
US
Next steps
Once the complete application package is received you will receive an acknowledgement email that your submission was successful. The content of your application package will be used to assess your qualifications for the job, and to determine whether you will be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation.
**************
************************************************
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
FOR THIS JOB ANNOUNCEMENT THE FOLLOWING SUPPORTING DOCUMENTS ARE REQUIRED AS THEY APPLY STATED BELOW AND MUST BE RECEIVED BY THE CLOSE OF THE ANNOUNCEMENT. NOT ALL DOCUMENTS WILL APPLY TO EVERYONE.
* Resume: A two-page maximum resume is required. Applicant guidance on the two page resume requirement may be found at ***************************************************************************************************************************************** Learn more about the new resume requirements
* Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement.
* Transcripts (if applicable) If you are substituting education for specialized experience you must submit all of your transcripts. The absence of this information will result in an ineligible rating.
* SF-50 - Current and former federal employees, including those currently working for the agency, must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type. Failure to provide this document may result in disqualification.
* Veterans Preference Documentation (if applicable): Candidates claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are CURRENTLY serving on active duty, a statement of service from your unit which states the date you entered on active duty, the date you are separating, and the campaign medals you have received. For those supplying the statement of service, preference will be verified by a DD-214 (Member Copy 4) upon separation from the military. Veterans with a service-connected disability must also submit a VA letter dated 1991 or later. DoD Components with CES positions apply Veterans' Preference to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement."
* Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist.
* Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist.
* Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist.
Your complete Application Package (containing the above required documents) must be received no later than 11:59 pm Eastern Time on 01/09/2026.
WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 01/09/2026, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded is received, legible and accurate. HR will not modify answers submitted by an applicant.
$109.1k-141.9k yearly 1d ago
Information Technology Specialist (INFOSEC)
Department of The Air Force
Information technology/support technician job in Scott Air Force Base, IL
Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection.
Summary
Click on "Learn more about this agency" button below for IMPORTANT additional information.
Positions may be filled as permanent, temporary or term with a full-time work schedule.
This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection.
Overview
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Accepting applications
Open & closing dates
12/22/2025 to 12/21/2026
Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14
Locations
Few vacancies in the following locations:
Eielson AFB, AK
Elmendorf AFB, AK
Little Rock AFB, AR
Davis Monthan AFB, AZ
Show morefewer locations (65)
Luke AFB, AZ
Beale AFB, CA
Edwards AFB, CA
Los Angeles, CA
March AFB, CA
Travis AFB, CA
Vandenberg AFB, CA
Cheyenne Mountain AFB, CO
Colorado Springs, CO
Peterson AFB, CO
Dover AFB, DE
Cape Canaveral, FL
Cape Canaveral AFS, FL
Eglin AFB, FL
Homestead AFB, FL
Hurlburt Field, FL
Patrick AFB, FL
Tyndall AFB, FL
Dobbins AFB, GA
Moody AFB, GA
Robins AFB, GA
Camp H.M. Smith Marine Corp Base, HI
Hickam AFB, HI
Mountain Home AFB, ID
Scott AFB, IL
Barksdale AFB, LA
Hanscom AFB, MA
Andrews AFB, MD
Linthicum Heights, MD
Selfridge ANG Base, MI
Whiteman AFB, MO
Columbus AFB, MS
Minot AFB, ND
Offutt AFB, NE
New Boston, NH
McGuire AFB, NJ
Cannon AFB, NM
Kirtland AFB, NM
Nellis AFB, NV
Niagara Falls, NY
Wright-Patterson AFB, OH
Youngstown, OH
Youngstown, OH
Norman, OK
Tinker AFB, OK
Charleston, SC
Shaw AFB, SC
Arnold AFB, TN
Dyess AFB, TX
Fort Sam Houston, TX
Goodfellow AFB, TX
Kelly AFB, TX
Lackland AFB, TX
Laughlin AFB, TX
Randolph AFB, TX
Hill AFB, UT
Alexandria, VA
Arlington, VA
Dahlgren, VA
Fort Eustis, VA
Langley AFB, VA
Pentagon, Arlington, VA
Fairchild AFB, WA
McChord AFB, WA
Warren AFB, WY
Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive
Promotion potential
14
Job family (Series)
* 2210 Information Technology Management
Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No
Announcement number AFPCDHA-12857027-GS2210 Control number 852981200
This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This public notice is to gather applications that may or may not result in a referral or selection.
Duties
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* Duties and responsibilities vary and may increase according to grade level
* Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program.
* Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes.
* Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP).
* Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings.
* Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data.
Requirements
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Conditions of employment
* Please read this Public Notice in its entirety prior to submitting your application for consideration.
* U.S. Citizenship is required
* Males must be registered for Selective Service, see ***********
* Total salary varies depending on location of position
* If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: *****************************************
* Recruitment incentives may be authorized
* Position may be subject to random drug testing
* Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays
* Shift work and emergency overtime may be required
* Employee must maintain current certifications
* A security clearance may be required
* Disclosure of Political Appointments
* Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount.
Qualifications
In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A).
BASIC REQUIREMENTS:
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree
GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree
OR
For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below.
For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project.
For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment.
For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used.
For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements.
For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance.
Click on the following link to view occupational requirements for this position:
************************************************************************************************************************************************************************************
KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities.
2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications.
3. Knowledge of system requirements and techniques for planning current and future system architecture requirements.
4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures.
PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
For Direct Hire (DHA) Positions:
This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application.
Interagency Career Transition Assistance Program (ICTAP): For information on
$52.7k-139.7k yearly 6d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Information technology/support technician job in Saint Louis, MO
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-42k yearly est. 10d ago
Technical Support Analyst
Alberici Group, LLC 4.6
Information technology/support technician job in Saint Louis, MO
Job Description
Headquartered in St. Louis, Missouri with more than 1,200 employees and nearing $2B in revenue, Alberici is a diversified construction company that partners with leading organizations throughout North America to build their most challenging and important projects.
Since our founding in 1918, Alberici earned a reputation for executing with quality, safety and trust. Combined with our 100+ years of experience, we provide construction solutions to the automotive, commercial, civil, energy, food & beverage, healthcare, heavy industrial, industrial process, and water industries.
We build the critical structures that improve lives and strengthen communities.
Our mission is simple - and our approach to delivering on it is equally straightforward. We are as open and honest with our employees and partners as we are with our clients. We are here to work together to do the best work possible to bring this mission to life.
When it comes to our team, Alberici employees are built differently. We seek the best and brightest and are committed to investing in our people and providing the training and resources they need to learn, grow, and advance.
Are you Built for the Challenge?
Our Values:
Working Safely
Valuing Diversity
Serving Humbly
Executing with Integrity
Solving Creatively
Engaging Fully
What We Offer:
Profit-sharing plan, cash bonus programs and annual cost-of-living adjustments
Generous salary increases and per diems for qualified out-of-town assignments
Health, dental and vision insurance eligibility on day one
Paid parental leave
Continuing education reimbursement
Personalized career development and training programs
Minimum of 29 days of PTO (including holidays) for entry-level roles
Fitness center for St. Louis office-based team members
Gym membership reimbursement for project-based team members
Corporate office cafeteria access
Employee Resource Group (ERG) opportunities
Philanthropy opportunities
Position Overview:
Essential Duties and Responsibilities include the following; however, other duties may be assigned. To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Configures and installs computer hardware and software.
Maintains IT work areas.
Upgrades hardware and software components.
Maintains IT hardware asset and software tracking.
Remains abreast of changes in user and system software and hardware requirements.
Provides first level end-user support.
Maintains IT helpdesk ticketing system.
Additional Duties and Responsibilities
Supports and adheres to the matrix organization format.
Models and reinforces safety as a top priority of the organization. Always wears a hard hat and other appropriate personal protective equipment in the field.
Meets schedules and deadlines, adheres to policies and procedures, and maintains a good attendance/tardiness record.
Ensures client satisfaction, both internally and externally, through positive, pleasant, professional, and efficient handling of issues.
Exercises good interpersonal skills by gladly assisting others to accomplish work of the organization, even if it is outside the scope of regular duties.
Performs other duties as assigned by the Supervisor.
Knowledge, Skills, and Abilities
Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions and procedure manuals.
Writes routine reports and correspondence.
Speaks effectively after groups of customers or employees of organization.
Defines problems, collects data, establishes facts, and draws valid conclusions.
Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
Organizes and manages time, duties, and activities efficiently.
Education and Experience
Two-year degree/certificate from a college or technical school AND one to three years related experience and/or training OR equivalent combination of education and experience.
Alberici is a North American company with multiple Operating Companies:
Alberici Constructors, Inc., Alberici Constructors, LTD., Alberici Construcciones, BRC,
CAS Constructors, Filanc, Flintco, Hillsdale Fabricators, Kienlen Constructors, and WWPS
#LI-Hybrid
$46k-64k yearly est. 20d ago
FACCSM / IT Support Specialist - (C) USTRANSCOM
Nemean Solutions LLC
Information technology/support technician job in Scott Air Force Base, IL
Job DescriptionDescription:
Nemean Solutions, headquartered in Sierra Vista, AZ, is a certified SBA 8(a) Native Hawaiian Organization (NHO) and veteran-operated company providing advanced Military Intelligence, Enterprise and Cloud IT services, Cybersecurity, Special Operations Forces (SOF) Exercise and Training, and niche Program Support and Professional Services to Federal and State Agencies supporting the US Government Defense, Intelligence and Aerospace sectors.
Job Overview:
The FACCSM / IT Support Specialist provides Functional Area Communications and Computer Systems Manager (FACCSM) and IT support for classified and unclassified environments.
Support Hours: Applicant shall be available during core work hours as established the Government customer.
Essential Duties & Responsibilities:
Provide NIPR/SIPR desktop and system support.
Install and maintain approved software.
Perform SIPR token trusted agent duties.
Support VTCs, conference rooms, and exercise IT needs.
Provide end-user troubleshooting and training.
Maintain IT inventory and access permissions.
Competencies:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Requirements:
Minimum Requirements/Education:
Associate's or Bachelor's degree (or equivalent experience).
3-5 years of DoD IT support experience.
Experience supporting classified environments.
Strong customer service skills.
Due to federal contract requirements, applicants must be U.S. citizens.
Security Requirement:
Active Secret Security Clearance required.
Please note: This position is contingent upon contract award
What Nemean Solutions, LLC offers:
Medical, Dental, and Vision insurance plans, Paid Time Off, sick leave, 401k Retirement Savings plan with company match and more.
Nemean Solutions is proud to be a Veteran friendly employer and provides Equal Employment Opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. Equal Opportunity for VEVRAA Protected Veterans. Nemean Solutions, LLC will not discriminate against employees and job applicants who inquire about, discuss, or disclose compensation information.
$38k-64k yearly est. 8d ago
Help Desk Technician I
Mission Multiplier
Information technology/support technician job in Scott Air Force Base, IL
Mission Multiplier is currently seeking a Help Desk Technician I to support one of our government customers. Candidates must have a current Secret security clearance. This is an entry-level, onsite position at Scott AFB, IL that serves as A4 Client Support Administrator (CSA) for NIPR/SIPR. On-call duties after hours and weekend with a call rotation schedule.
Job Responsibilities:
Laptop/desktop setup and support both unclassified and classified environment.
Responsible for Tier 1 Help Desk coverage as first line technician servicing customers which comprise of military, civilian, and contractor within Headquarters Air Mobility Command A4 Directorate.
Creates remedy trouble tickets gathered from customer calls, walk-ins, and via self-service ticket system (A4 Service Request) in support of internal and external customers with hardware, software, network and system application request, and telecommunication system issues.
Route calls to assign Help Desk Specialist to support and respond to customer computer issues.
Maintains and updates records and tracking databases of mobile devices. Conducts in/out processing for in-bound and out-bound users.
Laptop/desktop setup and support both unclassified and classified environment.
Assist users with VPN access and other AF approved software and application services.
Documents configurations and procedures.
Assist with inventory and asset management for all IT equipment.
Able to work as a team and follow established policy and procedure.
Required Qualifications:
High school diploma OR Associate's degree and 1-5 years related experience.
Operating Systems (OS) Certification (Windows 11 OS, etc.)
Experience with creating and managing desktop/laptop images.
Current Active Secret security clearance.
Information Assurance Technical (IAT) Level II Certification (CompTIA Security + CE) or equivalent IAW DoD 8570 requirements.
Knowledge of general hardware and software maintenance and configuration, trouble ticket database configuration, general clerical procedures, and experience in office management is desirable.
ABOUT MISSION MULTIPLIER
Mission Multiplier is a certified small business headquartered in Huntsville, Alabama. We multiply the impact that clients can make against their mission objectives by providing cybersecurity subject matter expertise and thought leadership. Our goal is to multiply the successes that our clients achieve against their respective missions, while simultaneously enabling the missions of our employees - with the end result of securing and enriching the communities we serve - through the delivery of innovative cybersecurity solutions.
EEO STATEMENT
Mission Multiplier is community-focused first and commits to being an EEO employer. Because of this we do not and will never discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age (40 or older), disability, genetic information, or any other protected class characteristic protected by federal, state, or local law. If you require an accommodation, please email our Human Resources department at
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BENEFITS
Mission Multiplier offers a wide range of benefits, including:
Group Life Insurance
Voluntary Life/AD&D Insurance
Medical Insurance
Secondary/GAP Insurance
Dental Coverage
Vision Coverage
Short-Term Disability Insurance
Long-Term Disability Insurance
Accident Insurance
Critical Illness Insurance
401k (w/ employer match) after six (6) months of continuous service
Mission Multiplier is committed to doing our due diligence in the job application process. Job applicants should be aware that background checks might be performed in order to receive subsequent employment with the company.
$38k-64k yearly est. 27d ago
Desktop support
Artech Information System 4.8
Information technology/support technician job in Saint Louis, MO
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Deskside Support Representative Distributed Client Services
Location: st.louis,MO
Duration: : 1 year (with possible extension)
JOB ID: S2LBZG
• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
• The support platform is Microsoft OS including Win7 and some Win10 (piloting).
• OS troubleshooting, imaging, and builds.
• Need a valid driving license this job may require some travel but you will be payed for mileage charges
• Outlook PST files.
Additional Information
For more information, Please contact
Shubham
************
$35k-44k yearly est. 4h ago
System Support Specialist
The Timberline Group
Information technology/support technician job in Saint Louis, MO
System Support Specialist to take over all aspects of the configuration and maintenance of our systems. This position is primarily responsible for the monitoring, security and efficient operation of our IT systems both physical and virtual. Systems include, but are not limited to Microsoft 365, Exchange and SharePoint and server administration in Azure virtual environments.
Additional responsibilities include installing and configuring applications, implementing and operating system monitoring tools and ordering and maintaining hardware. The ideal candidate would have the desire to identify new areas of improvement to mitigate security vulnerabilities and develop and carry out information security plans and policies. Anyone who takes the position should expect to bring new skills and approaches to meeting IT challenges. As the primary front line of support for our team, you will gain plenty of valuable experience.
Responsibilities
System Administration for all core IT infrastructure including but not limited to Servers, DCs, Firewalls, O365, Azure, IIS, MSSQL etc.
Support and maintain Active Directory including new and existing users and managing GPO.
Implement and monitor security measures for the protection of computer systems, networks and information. Design and maintain annual information security awareness.
Research security enhancements and make recommendations to management.
Develop and implement project plans for enhancements to IT infrastructure.
Define and document best practices and support procedures.
Setup and maintain PCs for employees and help new users get oriented with company systems.
Support assistance of client systems.
The Timberline Group Phone: ************ PO Box 385, Lebanon, MO 65536 ********************* *************************
"Delivering quality solutions through quality people"
$47k-71k yearly est. Easy Apply 60d+ ago
Business Systems Support Specialist
Vets Hired
Information technology/support technician job in Saint Louis, MO
This role involves overseeing the configuration, implementation, and ongoing administration of the ERP platform, which is a comprehensive business management solution designed specifically for office equipment dealers and managed print services providers. The Business Systems Support Specialist will ensure the smooth operation of the system, resolve technical issues, and collaborate with various stakeholders to optimize system functionality and enhance operational efficiency.
Responsibilities:
System Administration:
Configure, install, and maintain the ERP/eAutomate software system
Monitor system performance and troubleshoot issues to ensure uninterrupted operation
Manage user accounts, security settings, and access controls
Perform system upgrades, patches, and customizations as required
Conduct regular data backups and implement disaster recovery procedures
Data Management:
Manage the integrity, accuracy, and security of data within the ERP/eAutomate system
Create and maintain databases, tables, and other data structures
Import and export data from external sources, ensuring proper formatting and validation
Develop and implement data cleansing and data validation processes
Generate reports and analyze data to identify trends, anomalies, and opportunities for improvement
User Support and Training:
Provide technical support and guidance to ERP/eAutomate system users
Troubleshoot user-reported issues and escalate complex problems when necessary
Conduct training sessions to educate users on system features, best practices, and new functionality
Create user documentation, tutorials, and knowledge base articles for self-service support
System Optimization and Enhancement:
Collaborate with cross-functional teams to identify system requirements and enhancements
Evaluate and implement system customization requests to meet specific business needs
Continuously monitor system performance and proactively identify areas for optimization
Stay up-to-date with ERP/eAutomate software updates, new features, and industry best practices
Recommend process improvements and system modifications to maximize efficiency and productivity
Vendor Management:
Work with ERP/eAutomate software vendors to obtain support, resolve issues, and receive product updates
Coordinate with vendors for system upgrades, integrations, and third-party software integrations
Maintain vendor relationships and ensure adherence to service level agreements (SLAs)
Qualifications:
Bachelors degree in Information Systems or a related field. (Experience can substitute)
Proven experience as an ERP Administrator or in a similar role
Strong technical knowledge of an ERP system and its functionalities
Proficiency in SQL, database management, and reporting tools
Familiarity with office equipment dealership or managed print services industry is preferred
Excellent problem-solving and analytical skills
Strong attention to detail and ability to work with complex data structures
Effective communication and interpersonal skills
Ability to multitask, prioritize work, and meet deadlines
Working Place: St. Louis, Missouri, United States Company : Sumner One - Oct 29th
$47k-71k yearly est. 60d+ ago
A/V Technology Support Specialist
Missouri Botanical Garden 4.4
Information technology/support technician job in Saint Louis, MO
Summary: Provides audio visual services for internal and external clients in meetings, conventions, and presentations. Sets up and operates audio and video equipment including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards, and related electronic equipment. Sets up computers, digital displays and projectors, often involving network technologies for transport of audio and video over Ethernet. May also set up and operate associated spotlights and other custom lighting systems. Sets up, installs, troubleshoots and repairs computer hardware.
Essential Duties and Responsibilities:
Determines the need for and oversees the operation of a wide variety of audio and video systems.
Advises management on the purchase of audiovisual equipment.
Helps develop policies and procedures for handling and operation of all audiovisual equipment.
Diagnoses and resolves media system problems.
Provides set-up and support at multiple sites. This may include on occasion setting up or taking down tables and chairs.
Works with the Garden's service desk system to monitor and update assigned tickets, and close them out when completed.
Creates and maintains schematics of AV systems.
Edits and creates videos for use throughout the Garden.
Assesses need for audiovisual contract staff, and coordinates their schedules with other AV needs.
Trains contract staff, MBG staff and Facility Support staff to assist in set up of audiovisual equipment.
Maintains equipment, makes repairs to equipment or contracts out repairs to service providers as needed. Notify supervisors when major equipment repairs are needed.
Maintains inventory of supplies and equipment.
Advises management when there is a need to rent audiovisual equipment for a Garden event.
Optimizes self-productivity by coordinating assigned support tasks and following established support processes and procedures. Refers support issues to other IT staff when needed.
Ensures that all applicable safety standards are followed: informs employees/students/volunteers of safety guidelines and safe working practices and routinely monitors to enforce them.
Adapts or modifies work methods to reduce hazards.
Reports all accidents, injuries and near-miss accidents immediately.
Meets expected attendance guidelines.
Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies.
Behaves and communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others.
Performs additional duties as assigned.
Supervisory Responsibilities: None.
Competencies:
Communication - Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations.
Collaboration - Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences.
Accountability - Demonstrates commitment to responsibilities and adaptable to changes; Effectively prioritizes, troubleshoots and takes appropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively, address visitor and internal colleagues' concerns.
Problem Solving - Identifies and resolves problems; Includes supervisor before taking action as necessary; Recommends solutions, demonstrates creativity and resourcefulness; Exhibits sound and accurate judgment in decision making process; Includes appropriate people in making decisions.
Stewardship - Promotes and adheres to sustainability, safety and security protocols; Fosters a culture of respect, diversity and inclusion; Demonstrates effective and prudent use of Garden resources; Maximizes contributions during work hours.
Qualifications/Experience:
Minimum of two (2) years hands-on experience operating all types of A/V equipment
Minimum one (1) year experience with operating Windows hardware such as Windows PCs, laptops and tablets.
Experience with operating Apple hardware such as Macbooks, iPads and iPhones - if no previous experience then must be willing to quickly learn with extensive self-training.
Demonstrated knowledge of media production, communication, and dissemination techniques and methods.
Thorough understanding and knowledgebase of audiovisual A/V mixers; master control switchers, and video cameras.
Familiarity with modern AV networking technologies and transport of video and audio over Ethernet (for example Dante and SDVoE).
Working knowledge of safe operation procedures for various types of A/V equipment.
Proficient ability to test, calibrate, diagnose, and repair various audio-visual devices.
Ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner.
Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner.
Scheduling flexibility that allows working weekends, evenings and holidays that may require some split shifts is required.
The Garden is committed to the safety and wellbeing of our employees, volunteers and guests. All staff are strongly encouraged to receive all vaccinations as recommended by your healthcare provider prior to hire date. The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines. When international travel is necessary for Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required.
The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.
Education:
Associate's degree in media/communications required
Certificate in computer technology such as A+ required
An equivalent combination of skills, education, and experience may be considered
Computer Skills:
Proficient experience navigating through various Microsoft Windows applications including, but not restricted to, Microsoft Office suite (i.e., Outlook, Access, Excel, Word). PowerPoint required.
Knowledge and experience with Windows hardware and software technology, internet access, and e-mail.
Proficiency with mac OS and applications on Apple operating systems, including Office or mac OS. Keynote required.
Proficiency with iPad and other tablet usage, including setup of iPadOS, and use of iPads in an AV environment.
Basic network configuration and troubleshooting knowhow.
Solid Internet research skills.
Other Skills and Abilities: N/A.
Language Skills:
Ability to communicate effectively in English (oral and written).
Ability to read and comprehend instructions and information to effectively execute and achieve results.
Mathematical Skills:
H.S. basic math aptitude: requires ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals.
Reasoning Ability:
Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.
Certificates, Licenses, Registrations:
Must possess and maintain a valid driver's license and clean insurable driving record (prior to employment).
Physical Demands:
Ability to lift/move equipment up to 75 lbs.
Requires working in high places using ladders and lifts.
Ability to wear personal, protective equipment, including fall restraint.
Ability to work outdoors for extended period of time during all seasons of the year.
Requires standing, walking, bending, stooping and reaching for extended periods of time-- 95% or more of the work day might be standing on feet.
Requires clarity of vision at 20 inches or less with the ability to bring objects into sharp focus.
Proficient ability to utilize computer keyboard (typing).
Work Environment:
Ability to work in varying environments, inside and outside.
Ability to work outdoors in all weather conditions (i.e., in temperatures over 100°F as well as temperatures below 0°F, in rain, snow and other inclement weather conditions as needed).
Comfortable working in immediate proximity to general public, in a safe and friendly manner.
Contacts with Individuals/Organizations inside/outside the Garden:
Garden staff in area where work is being performed and during planning for special events and festivals.
Members of Facility Support Department.
Internal and external clients.
Supervisor:
Manager, User Support
$39k-49k yearly est. 60d+ ago
Service Desk Senior Engineer
GFI Digital
Information technology/support technician job in Maryland Heights, MO
The Service Desk Senior Engineer will ensure stable operation of the MSPs client's computer networks. Plan, develop, install, configure, maintain, support and optimize all network hardware, software and communication links. Provide effective and clear communication and strong customer service to clients while analyzing and resolving end-user hardware and software issues within SLAs and ability to provide end-user training where necessary.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· Highest technical asset in Service Desk escalation process
· Ability to manage complex technical environments with advanced troubleshooting skills
· Leverages advanced communication skills to translate complex technical issues into clear, actionable insights for clients and internal teams, ensuring seamless service delivery and fostering trust across all stakeholder interactions.
· Develop, implement, and maintain policies/procedures for network resources and administration
· Oversee configuration, maintenance, and troubleshooting of servers and workstations
· Research hardware and software and interact and negotiate with vendors, outsources and contractors to secure network products and services
· Perform asset and operational management responsibilities such as managing servers, security solutions, routers, switches, network hardware (including upgrades), security and server audits, backup and recovery, administration of equipment and monitor, test and report on performance of networks
· Work through inbound customer calls and ticketing systems to resolve issues
· Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution.
· Collaborate with leadership on support strategy, resource planning, and emerging technologies to keep GFI on the cutting edge of MSP services. Ensuring superior client experiences through customer service, client interaction, & ticket escalation
$35k-49k yearly est. 60d+ ago
Learn more about information technology/support technician jobs
How much does an information technology/support technician earn in Saint Charles, MO?
The average information technology/support technician in Saint Charles, MO earns between $25,000 and $59,000 annually. This compares to the national average information technology/support technician range of $31,000 to $66,000.
Average information technology/support technician salary in Saint Charles, MO
$38,000
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