Information technology/support technician jobs in Santa Cruz, CA - 1,160 jobs

A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation. #J-18808-Ljbffr

As an IT Support Technician, you'll be responsible for ensuring smooth computer operations for end users. This includes handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite. Key Responsibilities: Respond to help desk requests via phone and ticketing systems Troubleshoot Apple and Windows hardware/software issues Perform routine maintenance and updates on workstations and servers Maintain accurate documentation and customer databases Assist users with purchasing decisions and provide excellent customer service Create help sheets and knowledge base articles Technical Skills Required: Hands-on experience with Windows OS, Microsoft Office, antivirus/firewall tools Familiarity with Active Directory, Exchange, and server environments (Windows Server 2008/2012/2016) Experience with ticketing systems like Jira/Confluence and ConnectWise Strong understanding of workstation/server hardware components Soft Skills: Excellent communication and interpersonal skills Detail-oriented, self-motivated, and able to multitask in a fast-paced environment • • Strong problem-solving abilities and customer service orientation Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. As a contractor, you may also be eligible for health benefits such as health, dental, and vision as well as access to a 401K plan. We are an equal-opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose the personal information of our candidates.

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. Compare roles, pay and requirements for each job now.

Principal Enterprise IT Engineer, IT & Security About 1X We're an AI and robotics company based in Palo Alto, California, on a mission to build a truly abundant society through general-purpose robots capable of performing any kind of work autonomously. We believe that to truly understand the world and grow in intelligence, humanoid robots must live and learn alongside us. That's why we're focused on developing friendly home robots designed to integrate seamlessly into everyday life. We're looking for curious, driven, and passionate people who want to help shape the future of robotics and AI. If this mission excites you, we'd be thrilled to hear from you and explore how you might contribute to our journey. Role Overview The Principal Enterprise IT Engineer will lead the strategy, architecture, and implementation of enterprise IT systems across the company. This role will define standards for identity, endpoint management, collaboration, and security while scaling IT infrastructure to support rapid organizational growth. You'll play a key leadership role, mentoring senior engineers and influencing cross-functional and executive stakeholders to align IT operations with strategic business needs. Responsibilities Define and drive enterprise IT strategy, architecture, and roadmaps across identity, collaboration, and device platforms Lead administration and scaling of Google Workspace, Okta, Intune, and MDM platforms with a focus on Zero Trust principles Develop and implement automation frameworks and scripting (Bash, Python, PowerShell) to streamline IT operations Align IT systems with compliance standards (e.g., SOC2, ISO 27001) and proactively mitigate enterprise risks Ensure seamless integration of IT systems with engineering, manufacturing, and robotics environments Act as senior escalation point for IT operations, mentoring IT engineers and building a high-performance function Influence executive and cross-functional stakeholders to ensure IT strategy supports business growth Requirements Expert-level knowledge of Google Workspace, Okta, Microsoft Intune, and MDM platforms across multiple OS (mac OS, Windows, iOS, Android) Strong scripting and automation skills (Bash, Python, PowerShell); experience implementing Zero Trust security Proven experience scaling IT systems globally in high-growth, cloud-first or hybrid environments Ability to lead IT architecture initiatives and partner with executive and security leadership Experience mentoring senior IT engineers and leading high-performance teams Preferred: Familiarity with Terraform, Ansible, and IT support for robotics or engineering-heavy environments Preferred: Certifications such as CISSP, Okta Certified Architect, Google Workspace Admin, or Microsoft Enterprise Mobility Benefits & Compensation Salary Range: $180,000 - $235,000 Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Equal Opportunity Employer 1X is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, medical condition, genetic information, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: We are seeking a highly skilled Sr. IT Specialist - Mobility Deviceto join our IT Infrastructure & Security team. This role will be responsible for the design, implementation, management, and optimization of enterprise MDM solutions across iOS and Windows platforms. The ideal candidate will have extensive experience with MDM technologies, mobile security, enterprise integrations, and policy enforcement to ensure a secure and seamless mobile device experience for our workforce. Essential Duties and Responsibilities: Key Responsibilities Lead the design, deployment, and management of the company's MDM platforms Define, implement, and enforce MDM policiesfor security, compliance, and productivity across mobile and endpoint devices. Administer the lifecycle of mobile devices, including enrollment, configuration, app deployment, updates, and retirement. Integrate MDM with corporate IT systems (email, identity management, VPN, certificate services, etc.). Troubleshoot and resolve escalated issues related to mobile devices, application management, and end-user access. Automate device provisioning, updates, and compliance monitoring where possible. Collaborate with security, networking, and IT operationsteams to ensure alignment with company-wide policies. Stay current on emerging MDM technologies, OS updates, and mobile security trendsto drive continuous improvement. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). 4+ years of hands-on experience with enterprise MDM platforms (Intune, Workspace ONE, JAMF, or equivalent). Deep knowledge of iOS, Android, mac OS, and Windows device managementframeworks. Strong understanding of identity and access management(Azure AD, SSO, MFA, certificates). Proven experience in mobile security, compliance, and policy management. Scripting/automation skills (PowerShell, Python, or similar) strongly preferred. Experience managing app deployment, corporate Apple IDs, VPP/DEP, and Google Enterprise. Excellent problem-solving, documentation, and communication skills. Ability to work independently and in cross-functional teams. Salary Range $85,000 - $110,000 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

The Opportunity Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist, you'll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. You'll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform. This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You'll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work. Your Impact * Provide frontline IT support for employees across Windows and mac OS environments. * Troubleshoot hardware, software, and network issues to ensure minimal downtime. * Manage onboarding and offboarding processes, including device setup, access provisioning, and account management. * Maintain and optimize company systems such as Google Workspace, Slack, and security tools. * Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences. * Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring. * Contribute to IT process documentation and help scale support operations as the company grows. We're Looking For Someone Who * 3+ years of IT support or systems administration experience in a fast-paced tech environment. * Strong understanding of networking, endpoint management, and system security. * Proficiency with Google Workspace administration and modern collaboration tools. * Experience troubleshooting both hardware and software issues across multiple platforms. * Excellent communication and problem-solving skills with a proactive, customer-first mindset. * Eagerness to learn and work with emerging technologies, including AI-related tools and automation systems. * BS degree in Information Technology, Computer Science, or a related field (or equivalent experience). Nice to Haves * Experience with scripting or automation tools (Python, Bash, or PowerShell). * Familiarity with identity management systems like Okta or Azure AD. * Interest in AI tools, data workflows, or supporting teams that build AI-driven products. About Otter.ai We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world's leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla. Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process. Accessibility & Accommodations Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact *********** at least 3 business days before your interview. * Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate Salary range Salary Range: $90,000 to $110,000 USD per year. This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package. #LI-Hybrid

The Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Diagnose and correct software problems, including user errors, configurations errors, and bugs. * Diagnose and repair hardware; including printers, computers, terminals, and communication devices. * Perform routine preventive maintenance, as scheduled. * Create, assign, and track tickets for escalated tickets to the rest of the IT team. * Document key troubleshooting processes. Develop technical documentation for employees. * Contribute to and maintain the knowledge base. * Organize assets, systems, and documentation. * Install, upgrade, configure, and maintain hardware/software. * Maintain organization and inventory of lab, shed and related areas. * Complete projects assigned by manager on time. * Answer first level support calls - logging all requests into the service desk ticketing system. * Provide first level phone support for common system problems. * Offer service and customer assistance during field visits. * Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes. * Comply with all Pebble Beach Company safety and health policies and procedures. * Work independently to provide first line technical support. * Must be able to work weekends and after-hours support on a rotational basis as needed. * Other tasks as assigned by manager. Absolutely Required Skills: * 1 year of help desk or technical support experience. * Excellent problem-solving abilities and communication skills. * Must have strong attention to detail. * Good at conveying complex ideas and likes to solve technical challenges. * Must be a self-motivated team player. * A passion for technology and world class customer service. * Enjoys learning new technologies. * Valid California driver's license with current DMV printout required. * College degree required. Familiarity with the Following is a Plus: * Windows 10 and MS Office suite experience. * Imaging and deploying software with Microsoft SCCM. * Configure and setup of Avaya Phones. * Experience working with Point of Sale (POS). * Experience with ticketing system. * Cable tracing and punching down. Why work for Pebble Beach Company: * Competitive Pay: $27.00 - $30.00/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Do you enjoy working with a variety of people and technologies each day? Do you excel at providing technology solutions to smart, driven individuals? Would you like to work at a leading Private Equity firm? If you answered yes to these questions then we have an exciting opportunity that's right up your alley. We are seeking an IT Support Specialist with a solid background in end user support, Windows and cloud systems to join our team in an important client-facing support capacity. Job Description: This is for a full-time, permanent position at a Private Equity firm allowing you to be an integral part of a small IT team. As an IT Support Specialist, you will work with users to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support. Customer service expertise is essential. Qualifications: 5+ years of IT industry experience End user support experience for Windows in a corporate environment A drive to assist customers and solve their technical problems Experience working with a small IT Support team to be the point person at the office to perform important tasks: troubleshooting network desktop connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters Ability to answer questions and provide support for employees in person and online (via email, phone, and tickets) A strong understanding of connecting computers to networks, especially over wifi and VPN Management of mobile devices (iPhone/Android) in a corporate environment Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients) Problem solving and intuitive troubleshooting skills Perform small project-based work to improve IT and other systems Ability to work occasional weekends and after hours Does this opportunity interest you? If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service! About us: We are 20+ year old investment vehicle based in Menlo Park with >$10 billion dollars under our management. We see technology as a competitive advantage and fully fund all technology needs.

Description About Us: Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients' success through tailored solutions. One of North America's largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997 and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region. We Are Looking For: We seek a full-time Creative Systems Support Technician who thrives in fast-paced, creative environments and has a strong technical foundation in MacOS-based systems, post-production, and Digital Content Creation (DCC) workflows. This role is responsible for troubleshooting technical and workflow issues, onboarding and offboarding creative users, managing support tickets, escalating complex issues, and ensuring seamless daily operations for artists and production teams. You will work directly with motion graphics, post-production, and creative teams within a leading technology company's creative division. The environment is Mac-based, supporting artists using tools such as Maxon Cinema 4D, Adobe Creative Cloud, and other DCC and post-production software. You'll collaborate closely with experienced system administrators and IT professionals to maintain a smooth, efficient creative workflow. Job Responsibilities:MUST HAVE experience supporting Digital Content Creation (DCC) software, including Maxon Cinema 4D, Adobe After Effects, Maya, and other creative tools used in motion graphics and post-production environments. Provide hands-on technical support for Mac-based IT environments, including troubleshooting hardware, software, and networking issues. Support artists and creative professionals using Cinema 4D, Maya, Adobe Creative Cloud (After Effects, Photoshop, Illustrator, Premiere, Substance, etc.), and Final Cut Pro. Manage and resolve technical support tickets in an IT ticketing system, ensuring timely, professional resolution. Onboard and offboard creative employees, including workstation setup, account configuration, and permissions management. Escalate complex issues to senior system administrators as needed. Configure and optimize artist workstations for DCC and post workflows, ensuring efficient performance and plugin integration. Create and maintain clear, accurate documentation for IT processes and workflow standards. Collaborate with production teams, artists, and system administrators to ensure a seamless user experience across environments. Required Qualifications & Experience:MUST HAVE: 3+ years of hands-on experience supporting Digital Content Creation (DCC) applications such as Cinema 4D, Maya, Adobe Creative Cloud, or Autodesk tools. Proven technical experience with MacOS-based computers and creative production or post-production environments. Strong troubleshooting and diagnostic skills across hardware, software, and networking. Experience managing and resolving support tickets using a formal IT ticketing system. Ability to set up, configure, and optimize artist workstations for creative workloads. Excellent written and verbal communication skills with strong customer service orientation. Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment. Additional Requirements: Strong collaboration skills and the ability to communicate effectively with creative teams. High attention to detail and documentation accuracy. Proactive, positive, and solution-oriented mindset. Preferred Qualifications & Experience: Prior Apple Genius or Apple Store technical support experience. Experience with Jamf or other Apple device management tools. Familiarity with Xsan or StorNext SAN environments. Background supporting artists in motion graphics, 3D design, or post-production teams. Compensation & Benefits: The compensation range for this position is $40-$50/hr. ASG LLC offers a comprehensive benefits package that includes medical, dental, vision insurance, short-term and long-term disability insurance, life insurance, 401k, paid time off, and more. Applicants from the state of Washington may contact [email protected] to request a full disclosure of the benefits offerings. Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are looking for full/part time IDC server technicians who are positive, motivated, reliable, open to constructive feedback, able to take directions, and willing to follow our procedules. This position requires the ability to work flexible hours (30-40 hours per week) with occasional evenings and weekends. You will be trained on all necessary duties before your first assignment. Job Location: Santa Clara, CA Responsibilities: 1. Provide on-site tech support to our IDC customers. 2. Perform regular maintenance on servers in customer's IDC, including server troubleshooting and repairs. 3. Assume responsibility for on-time and efficient service. 4. Follow documented procedures for completing tasks. 5. Document and maintain complete inventory of all servers and parts. 6. Interact with outside server vendors as needed. 7. Perform other duties and special projects as needed. Requirements: 1. 1+ year work experience in server maintenance, migrations/upgrades. 2. Solid knowledge of Linux OS & MS Office Suites. 3. Excellent time management and communication skills. 4. Well developed organizational skills. 5. Ability to work on multiple priorities and/or tasks simultaneously. 6. Proven ability to work with little or no supervision. 7. Bachelor's degree in computer science or a related field preferred. 8. Speaking Chinese Mandarin is a plus.

is required to be on-site, Monday through Friday. is $43 per hour to $48 per hour depending on experience. * * Applicants must be eligible to work in the United States without visa sponsorship now or in the future* About Tutor Perini Corporation Extraordinary Projects, Exceptional Performance Tutor Perini Corporation is a leading civil, building, and specialty construction company that believes integrity, teamwork, and collaboration are fundamental to our business success. Extraordinary projects demand a strategic and intelligent approach, finely honed through more than a century of real-world experience. They demand the relentless intensity of people who know the stakes are incredibly high. And they demand a team that understands mutual trust and integrity are essential to executing massive undertakings on near-impossible deadlines. From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport and bridge expansions nationwide. Extraordinary Projects Need Exceptional Talent The IT Technician will play a key role in supporting IT operations for our Menlo Park region and surrounding job sites. This position requires a proactive problem solver with a strong background in Microsoft 365 administration, endpoint support, and automation through PowerShell scripting. The ideal candidate will also have experience using Dell SupportAssist to manage and maintain the end-user computing fleet efficiently. Responsibilities * Provide on-site and remote technical support to end-users across the Menlo Park office and regional job sites. * Troubleshoot and resolve issues related to hardware, software, network connectivity, and Microsoft 365 applications. * Administer user accounts, licenses, and security policies within the Microsoft 365 ecosystem. * Develop and deploy PowerShell scripts to automate and streamline day-to-day IT tasks. * Utilize Dell SupportAssist for device management, monitoring, and diagnostics across the end-user fleet. * Create and maintain reports and dashboards for IT asset tracking and lifecycle management. * Assist in setting up new job sites, including network connectivity and end-user onboarding. * Maintain accurate and detailed documentation of IT assets, configurations, and support activities. * Collaborate with IT leadership to improve service delivery, asset visibility, and operational efficiency. * Stay current with evolving Microsoft technologies and IT best practices. Requirements * Proven experience as an IT Technician or in a similar technical support role. * 2+ years of experience required. * High School Diploma or GED required. * Strong knowledge of Microsoft 365 administration, Windows 10/11 support, and endpoint troubleshooting. * Microsoft 365 Certified: Endpoint Administrator (or equivalent experience) required. * Hands-on experience using PowerShell to automate IT tasks and manage Windows environments. * Experience with Dell SupportAssist for device diagnostics, updates, and lifecycle management. * Strong problem-solving, analytical, and communication skills. * Highly organized with excellent attention to detail and the ability to manage multiple priorities. * Team-oriented but capable of working independently in a fast-paced, construction-driven environment. * Willingness to travel occasionally to regional job sites as needed. OUR MISSION - We build critical infrastructure that creates a better world. OUR VISION - We strive to be the preeminent full-service civil, building, and specialty contractor by delivering innovative, transformative projects through world-class execution. We are committed to creating lasting value for our customers, upholding the highest standards of safety and integrity, generating exceptional financial results and shareholder value, and fostering a culture where our employees thrive. Tutor Perini builds extraordinary projects, and we need exceptional talent. Join us and together we will build the future. Equal Opportunity Employer

is required to be on-site, Monday through Friday. is $43 per hour to $48 per hour depending on experience. *** ***Applicants must be eligible to work in the United States without visa sponsorship now or in the future*** About Tutor Perini Corporation Extraordinary Projects, Exceptional Performance Tutor Perini Corporation is a leading civil, building, and specialty construction company that believes integrity, teamwork, and collaboration are fundamental to our business success. Extraordinary projects demand a strategic and intelligent approach, finely honed through more than a century of real-world experience. They demand the relentless intensity of people who know the stakes are incredibly high. And they demand a team that understands mutual trust and integrity are essential to executing massive undertakings on near-impossible deadlines. From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport and bridge expansions nationwide. Extraordinary Projects Need Exceptional Talent The IT Technician will play a key role in supporting IT operations for our Menlo Park region and surrounding job sites. This position requires a proactive problem solver with a strong background in Microsoft 365 administration, endpoint support, and automation through PowerShell scripting. The ideal candidate will also have experience using Dell SupportAssist to manage and maintain the end-user computing fleet efficiently. Responsibilities Provide on-site and remote technical support to end-users across the Menlo Park office and regional job sites. Troubleshoot and resolve issues related to hardware, software, network connectivity, and Microsoft 365 applications. Administer user accounts, licenses, and security policies within the Microsoft 365 ecosystem. Develop and deploy PowerShell scripts to automate and streamline day-to-day IT tasks. Utilize Dell SupportAssist for device management, monitoring, and diagnostics across the end-user fleet. Create and maintain reports and dashboards for IT asset tracking and lifecycle management. Assist in setting up new job sites, including network connectivity and end-user onboarding. Maintain accurate and detailed documentation of IT assets, configurations, and support activities. Collaborate with IT leadership to improve service delivery, asset visibility, and operational efficiency. Stay current with evolving Microsoft technologies and IT best practices. Requirements Proven experience as an IT Technician or in a similar technical support role. 2+ years of experience required. High School Diploma or GED required. Strong knowledge of Microsoft 365 administration, Windows 10/11 support, and endpoint troubleshooting. Microsoft 365 Certified: Endpoint Administrator (or equivalent experience) required. Hands-on experience using PowerShell to automate IT tasks and manage Windows environments. Experience with Dell SupportAssist for device diagnostics, updates, and lifecycle management. Strong problem-solving, analytical, and communication skills. Highly organized with excellent attention to detail and the ability to manage multiple priorities. Team-oriented but capable of working independently in a fast-paced, construction-driven environment. Willingness to travel occasionally to regional job sites as needed. OUR MISSION - We build critical infrastructure that creates a better world. OUR VISION - We strive to be the preeminent full-service civil, building, and specialty contractor by delivering innovative, transformative projects through world-class execution. We are committed to creating lasting value for our customers, upholding the highest standards of safety and integrity, generating exceptional financial results and shareholder value, and fostering a culture where our employees thrive. Tutor Perini builds extraordinary projects, and we need exceptional talent. Join us and together we will build the future. Equal Opportunity Employer

IT Support Analyst Type: Full-time The IT Support Analyst is responsible for proactively and reactively handling the technology needs and requirements of end users. This position is located in our South San Francisco office. Travel to other sites will be periodically required. This position mandates a high level of interaction and engagement with senior executives, and a growing staff base, working in a fast-paced and dynamic organization. The role is responsible for all technology support; including but not limited to, installation, configuration, and troubleshooting of a wide range of technologies including desktops, laptops, audio/video, mobile devices, networking, access control, cloud technologies and specific scientific-related devices and applications. Primary Duties & Responsibilities: Technical Support: Provide troubleshooting and technical support to end-users, resolving hardware and software issues promptly. Identify and pursue new and innovative ways to improve processes, delivery of support, and technology solutions in general. Onboarding/Offboarding: Assist with the onboarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations. System Administration: Install, configure, and maintain software applications and operating systems, ensuring system integrity and security. System Support & Troubleshooting: Ensure all IT systems are operating smoothly and efficiently. Provide prompt troubleshooting and support for hardware and software issues that arise in theatre operations Network Management: Maintain and optimize network hardware and software to ensure smooth connectivity, high availability, and security across all systems. Audio/Visual: Oversee, support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices Data Security: Enforce data security measures, manage backup systems, and conduct regular security audits ensuring compliance with security standards and industry regulations to protect business information. Documentation: Maintain accurate records of IT assets, configurations, procedures, and support tickets for future reference and audits. User Training: Conduct training sessions and create resources to help users understand and optimize their use of IT systems. Teamwork: Represent the IT perspective on projects and processes providing technical guidance, training, and support for business stakeholders. Candidate Profile: 3+ years of IT technical experience in a service desk environment Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users Strong knowledge of mac OS, Windows, IOS, and Android operating systems Strong knowledge of Google Workspace, FreshService, Slack, Notion, telephony, and other common desktop applications Experience of troubleshooting computer hardware Experience with MDM solutions that manage Macs, Windows, and mobile systems (e.g. InTune, Hexnode) Experience with IT ticketing systems (e.g., FreshService) Experience troubleshooting network related issues Knowledge of IT security protocols, and cloud-based services Relevant IT certifications a plus Bilingual in Spanish a plus Flexibility and adaptability - you will be juggling multiple troubleshooting requests in a fast-paced startup environment The anticipated pay range for this role is $90,000 - $110,000 per year for our South San Francisco location. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, budget availability, internal equity, geographic location and external market pay for comparable jobs. About Ohalo: Ohalo™ aims to accelerate evolution to unlock nature's potential. Founded in 2019, Ohalo develops novel breeding systems and improved plant varieties that help farmers grow more food with fewer natural resources, increasing the yield, resiliency, and genetic diversity of crops to sustainably feed our population. Ohalo's breakthrough technology, Boosted Breeding™, will usher in a new era of improved productivity to radically transform global agriculture. For more information, visit ************** Notes: If you previously applied for a job at Ohalo Genetics, we encourage you to restate your interest in the position by submitting your application. No visa sponsorship is available for this position at this time. No recruiters, please.

Job DescriptionJob Summary:The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems, escalating complex issues when necessary. Your role is vital in maintaining user productivity and ensuring our IT services align with Ingrasys' operational needs and global IT standards. Key Responsibilities: First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues. Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems. System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings. User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems. Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards. Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues. Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution. IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices. Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience. Perform additional responsibilities as needed to support business objectives. Qualifications: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+). 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector. Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues Familiarity with Active Directory for user and computer management, including password resets and group policy basics. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN). Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong interpersonal skills and a highly customer-service-oriented approach. Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure. Self-motivated with a strong desire to learn and adapt to new technologies and processes. Salary Range: $88k - $110k per year (shift premium is included) Shift: Starting at 11:30pm Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Powered by JazzHR q6iFMAAGuu

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Job ID: #S2LCFD Location:FOSTER CITY ,CA Duration: : 1 year (with possible extension) • Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors. • provide remote O365 on workstations and mobile • Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues. • Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications Additional Information For more information, Please contact Shubham ************

We are seeking IT Support Specialists to work in a consulting environment for a variety of clients, primarily in the biotechnology industry. Currently hiring for full-time, onsite work only. You will be required to provide your own travel to client sites located mostly in San Francisco and San Mateo Counties. Most client sites are within a 20 minute drive from SFO Airport. Preference is given to applicants with a Bachelor's Degree from a 4 year college. Job Requirements This position involves working with a team of consultants and following the direction and guidance of a senior staff member and/or technical lead. Your customer service and people skills are paramount, but you will need to be comfortable working with desktops/laptops, mobile device hardware, and common software applications like Microsoft Office. Our company supports Windows and Mac at the desktop, as well as a variety of server platforms and enterprise hardware. Front-line support - resolution of customer support issues in-person and by email/phone/zoom/slack/etc. laptop setups and onboarding/training user account administration and audits ticket queue management printer/monitor/peripheral troubleshooting specifying computer hardware and software for purchase security and management software deployment General troubleshooting/problem resolution This position offers a flexible (even part time) schedule with excellent compensation, health benefits, 401k, a relaxed small business environment, and a friendly client base. Please submit a resume with cover letter or email detailing your interest, qualifications, and salary requirements.

Opportunity Type CLASSIFIED EMPLOYMENT OPPORTUNITY Position Title HELP DESK TECHNICIAN Posting Number S2547 Close/First Review Date 11/09/2025 Department ITSS (Information Technology Support Services) Work Location District Office Position Status Full Time Salary Range $81,791 - $99,812 Annual Salary (Range 95: Classified Salary Schedule Fiscal Year 2025-2026). Starting placement is generally at Step 1. Benefits Summary In addition to the salary, this position qualifies for the choice of one of the District's excellent Health Benefits and Welfare plans, which the premium cost is 100% paid by the District for the employee and their eligible dependents, and one health plan costing an estimated $60,000 for the District for fiscal year 2025-2026. We offer two medical plans (Anthem Blue Cross [PPO] and Kaiser Permanente (HMO]); dental (Delta Dental PPO); vision (VSP Choice); life insurance for the employee (The Hartford); life insurance for eligible dependents (The Hartford); a long term disability/income protection plan (The Hartford); and an employee assistance plan (Anthem EAP). In addition, the District contributes an additional 26.81% of the employee's salary towards an eligible employee's pension (CalPERS). Employees may also elect to participate in optional plans including purchasing additional life insurance for themselves and their eligible dependent(s); enroll in a medical, transportation, and/or dependent care Flexible Spending Account(s) (with the $4 monthly administrative fee paid by the District); and set pre-taxed dollars aside to supplement their pension in a 403b (tax shelter annuity) and/or a 457 (deferred compensation) plan(s). Classified employees also earn 10 to 22 days per year of vacation (based on years of service), and up to 12 sick leave days (pro-rated for less than full-time positions). There are currently 20 paid holidays. Position Description POSITION SUMMARY The Help Desk Technician reports to the Supervisor of Help Desk and Reprographics at the District Office. The work schedule is 12 months per year; 40 hours per week; Monday - Friday; 8:00 a.m. - 5:00 p.m. This position is represented by CSEA (California School Employees Association), Chapter 363. POSITION PURPOSE Under the direction of the Help Desk and Reprographics Supervisor or assigned administrator, perform a variety of technical and skilled tasks in the Help Desk operation; respond to and assist in the diagnosis of problems through interactions with users including problem recognition, research, documentation, troubleshooting and resolution of problems. DISTINGUISHING CHARACTERISTICS This position provides support for all standardized Information Technology products and services used at the District-wide locations and tracks all support requests. The Help Desk provides first level technology support for students, faculty, staff and administrators and communicates major IT outages and incidences according to management standards. The Help Desk Technician communicates with users to determine the source of the problem, troubleshoot and provide appropriate solutions. DUTIES AND RESPONSIBILITIES 1. Provide first level technology support for users and assist with problem resolution in technical areas such as computers, printers, video, software, audio-visual, WebAdvisor, ERP system, phones, network access, wireless, mobile devices, password resets, online courses, security, cloud services, etc. 2. Respond to user questions and inquiries in a timely manner through telephone, e-mail, text, social media, oral and written forms of communication, demonstration, remote access to computer, and devices to assist users with disabilities. 3. Assist users in resolving routine technical problems and answer routine technical questions related to the District software and hardware. 4. Follow up with users to ensure the reported problems are fully resolved. 5. Use the Help Desk tracking software to log, assign, and track all support tickets. 6. Monitor the tracking software to ensure that open tickets assigned to Help Desk Technicians are resolved and closed in a timely manner. 7. Ensure assigned backup tapes are rotated according to the schedule and process. 8. Maintain the tracking database to ensure data is accurately entered. Prepare reports for management as scheduled or as needed. 9. Escalate user requests to a 2nd or 3rd level support when necessary. Notify IT management when a critical system wide resource becomes unavailable. 10. Monitor and manage the Help Desk voicemail, email, social media and other forms of communication. 11. Research and recommend new products or procedures. Help identify and implement innovative solutions for users. 12. Keep abreast of current trend on Help Desk operations. Attend necessary training for related standardized IT products and services. 13. Perform related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: 1. Principles of technical troubleshooting and problem solving. 2. Principles of networking and computer functionality. 3. Computer hardware systems, printers, software applications such as Microsoft used in college operations. 4. Working knowledge of help desk software, databases and control of remote computers. 5. Principles of training, support, and services to end-users. 6. Principles of customer service. 7. Principles of providing guidance to others. Skills and Ability to: 1. Operate computer systems and related peripheral equipment. 2. Communicate clearly and concisely both orally and in writing. 3. Respond to inquiries in a courteous, tactful manner. 4. Establish and maintain cooperative and effective working relationships with others. 5. Work together in a team environment. 6. Multitask, prioritize and meet task timelines. 7. Work with attention to detail and independently with minimum supervision. Required Qualifications EDUCATION AND EXPERIENCE 1. Associate's degree in Computer Science or related field. 2. Two years of experience increasingly responsible experience performing help desk operation function or related activities. District's Diversity * Demonstrated sensitivity, knowledge and understanding of the diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic background of groups historically underrepresented, and groups who may have experienced discrimination. * Success integrating diversity as appropriate into the major duties outlined in the job description and in the duties listed in the District's hiring policy; or demonstrated equivalent transferable skills to do so. Desired Qualifications DESIRED QUALIFICATIONS 1. Bachelor's degree from an accredited college or university in Computer Science, Computer Information Systems, or a closely related technical field. 2. Possession of industry-recognized certifications such as CompTIA A+, Microsoft Certified Professional (MCP), and/or other network-specific credentials. 3. Demonstrated proficiency with strong keyboarding skills and high typing speed. 4. Prior experience in a Help Desk or Call Center environment, specifically supporting ERP systems, Web UI platforms, and/or self-service applications. 5. Bilingual proficiency is considered a strong asset (desirable). Foreign Degree For positions that require a degree or coursework: Degree(s) must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education. All degrees and credits earned outside of the United States must have a U.S. evaluation (course by course) of the transcripts and must be submitted with the application. Degrees earned outside of the U.S. without a U.S. credential evaluation attached, will not be considered. Working Environment Work Environment: 1. Office environment. 2. Constant interruptions. Physical Demands: 1. Extended viewing of computer monitor. 2. Hearing and speaking to exchange information in person or on the telephone. 3. Dexterity of hands and fingers to operate a computer keyboard. 4. Sitting for extended periods of time. About San Jose/Evergreen Community College District The District is represented by dedicated and talented employees who are passionate about providing our student population with the best educational experience possible. The District recognizes that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive roles models for all students, and creates an inclusive and supportive educational and work environment for its employees, students, and the community it serves. As of Spring 2024, with enrollment of approximately 15,655 students per semester, and an extremely diverse student population (Hispanic/Latino 45.20%, Black/African-American 3.45%, Asian/Pacific Islander 31.70%, American Indian/Native American 0.36%, White/Caucasian 12.76%) attaining educational goals reflecting 56% - Transfer to a 4-Year College/ University, the District's emphasis on student success makes it a recognized educational leader in the State. The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse classified staff consisting of 43.9% Latinx, 25.3% Asian/Pacific Islander, 4.2% Black/African American, 0.3% American Indian/Native American, 17.9% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants. Important Information EQUAL OPPORTUNITY EMPLOYER STATEMENT: San José-Evergreen Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sexual orientation, transgender, marital status, veteran status, medical condition, and physical or mental disability consistent with applicable federal and state laws. CONTACT: Employment Services, Human Resources, SJECCD 40 S. Market Street, San Jose, CA 95113 Phone: ************** Email: ******************************* Employment Website: ****************************** District Website: ************** APPLICATION PROCEDURES: Interested applicants MUST SUBMIT ONLINE ALL of the following materials by the First Review Date/Closing Date as listed on the job announcement. Applications received after the First Review Date will only be forwarded to the hiring committee at their request. 1. A completed online San José-Evergreen Community College District APPLICATION. 2. A COVER LETTER (Stating how you feel you meet the qualifications as outline in the job announcement). 3. A current RESUME/CURRICULUM VITAE 4. TRANSCRIPT - (If Required) If a degree is listed as a requirement, transcripts (Not Diplomas) MUST INCLUDE confer or award date of stated degree. Unofficial transcripts will be accepted; however if the position is offered, official transcripts will be required prior to employment. If the transcripts or degrees are from outside of the United States, an official certification of equivalency to U.S. degrees by a certified U.S. credential review service (course by course of the transcripts) MUST also be submitted. (See below for a list of suggested services that provide foreign degree equivalency evaluation to U.S. degrees). Note: Some positions may require additional documents and/or certificates, in addition to the items listed above. Please refer to the job announcement. OTHER APPLICANT INFORMATION: 1. Only complete application materials will be considered. No exceptions. 2. Letters of Recommendation are NOT required and will not be forwarded to the hiring committee. 3. Upon hire the successful candidate must provide the required documents of identity and authorization to work and attest he/she is authorized to work in the United States. 4. Application materials become the property of the District and will not be returned or duplicated. 5. Travel expenses to attend the interview are the responsibility of the candidate. 6. Meeting the minimum qualifications does NOT assure an interview. 7. The District may re-advertise, delay, choose not to fill the position, or choose to fill more than one position. Suggested services that provide foreign degree equivalency evaluation to U.S. degrees: Academic Credentials Evaluation Institute, Inc. Website: *************************** Education Records Evaluation Services Website: ************ International Education Research Foundation Website: ********************

101VOICE is a California-based hosted VoIP and Unified Communications service provider with a 15+ year track record of innovation, reliability, and white-glove customer service. Our platform is trusted by educational institutions, municipalities, and enterprise customers across the state. We're seeking a technically skilled and customer-focused team member to join our growing support team. Job Description As a Technical Support Specialist , you'll play a key role in provisioning and programming VoIP phones, supporting customers on our UCaaS platform, and assisting in the successful setup of 101VOICE systems. You will work closely with our onboarding, engineering, and support teams to deliver high-quality service and ensure smooth deployments and ongoing support for our clients. Key Responsibilities Configure and program VoIP phones (Poly, Yealink, Cisco, etc.) for deployment. Support and troubleshoot customer issues on the 101VOICE UCaaS platform, including softphones, voicemail, call flows, auto-attendants, etc. Assist in system setups, cutovers, porting, and onboarding of new clients. Provide tier-1 and tier-2 technical support via phone, email, and ticketing system. Monitor system performance and assist in diagnosing issues related to connectivity, call quality, and configuration. Document customer interactions, system configurations, and issue resolutions clearly in internal systems. Train customers on phone use and portal features as needed. Work collaboratively with NOC and engineering teams on escalated issues and service improvements. Maintain and update device firmware, templates, and configurations. Occasionally travel to customer sites for large deployments or escalations (if local). Qualifications 1-3 years of experience in technical support, preferably in VoIP or telecommunications. Familiarity with SIP protocols, VoIP phone provisioning, and hosted PBX systems. Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar). Strong troubleshooting skills and a customer-first attitude. Experience with DHCP, VLANs, NAT/firewall configuration, and networking basics. Ability to work in a fast-paced environment, managing multiple tickets and projects simultaneously. Excellent verbal and written communication skills. Detail-oriented and well-organized with strong documentation habits. Additional Information All your information will be kept confidential according to EEO guidelines.

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Uniphore, the leader in conversational AI software, is looking for an IT Technician with the technical expertise to support our employees across all business functions. This position plays a critical role in helping to scale our company's network to meet our company's rapidly growing business. The IT Technician will help ensure that the system's operating platform, network, and security procedures align with industry best practices and company goals. The IT Technician will report directly to the Manager of IT. Your Responsibilities Include, but are not limited to Respond to support requests via tickets/emails and phone calls within response time SLAs including ownership of issues and collaboration with the teams. Help IT create and update FAQs or procedures when resolving issues. Provide support to end-user, system setup, system deployment, and system upkeep. Update and maintain hardware and software inventory Manage user account issues like user password reset on services. Install basic IT software and update the user's system. Assist with conference room issues and routine maintenance. Work with team members in different geographical locations and time zones Help on special IT projects as needed. Your Qualifications Must Have 1-3 years of experience in a related IT industry A positive attitude toward customers and a desire to help the end user Good knowledge of troubleshooting laptop, desktop, and some network issue Good knowledge of Windows, MacOS, and some Linux Some knowledge in Azure, O365, Active Directory service, and group policy management Strong knowledge in Servers, RAID, HyperV, and VMWare products. Some knowledge in audio/visual solutions such as Cisco WebEx, Zoom, and Teams video conferencing solution Good communication both orally and in English writing at a variety of technical levels Ability to think through problems and visualize solutions Hiring Range: $54,200 - $74,500 - for Primary Location of USA - CA - Palo Alto The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************