Information technology/support technician jobs in Shelby, MI

Minimum Experience 3+ Years of Field Services/Support Technician As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers. As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis Provide Hand and Feet support for network data and voice devices FSO Telecom task: Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.) Configuration of phones using SOP and Phones movement. Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team. Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool Update the circuit inventory and vendor details for service provider to network voice team. Coordination with local vendor for ISP, OEM, channel partner and different team Desired Qualifications: BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. Ability to install software for and troubleshoot a wide range of applications. Analytical thinking and problem-solving ability. CompTIA A+ certification or equivalent certification Flexible for travelling to remote sites or cluster Provide assistance for network relates issues Should be able to lift weight up to 30 lbs at waist level Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team. Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool Update the circuit inventory and vendor details for service provider to network voice team. Coordination with local vendor for ISP, OEM, channel partner and different team. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room readiness tasks Support imaging and deployments under direction Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow) Follow proper inventory handling, tagging, and tracking Escalate unresolved issues appropriately Adhere to safety protocols and client-specific guidelines mentorship and support to visiting or junior technicians Uphold Astreya's quality and service standards through professional communication and client interaction Essential Duties and Responsibilities (All Levels): End-User Support Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve common hardware and software issues. Deliver a high-quality, customer-focused service experience in a timely manner. Ticket Management Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). Prioritize tickets based on urgency and impact. Escalate complex or unresolved issues following defined protocols. Hardware Deployment & Recovery Assist with or independently perform workstation deployments, device imaging, and equipment setup. Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines. Ensure accurate labeling, tagging, and asset tracking for all deployed equipment. Inventory & Asset Management Maintain and reconcile inventory of IT equipment and accessories at assigned site. Use asset tracking systems to manage device records, check-ins/outs, and stock levels. Participate in regular audits and support logistics for shipping/receiving hardware. AV & Conference Room Support Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras). Set up and tear down conference room tech for meetings or events. Support room readiness, monitor usage, and report or resolve AV issues. Documentation & Process Compliance Follow documented processes and standard operating procedures (SOPs) for all support tasks. Maintain clear and concise documentation for resolutions, escalations, and asset updates. Adhere to Astreya and client-specific protocols, including change and incident management. Customer Service & Communication Serve as a visible, approachable point of contact for IT-related issues at the site. Communicate effectively with users to understand issues and set clear service expectations. Represent Astreya's service commitment with professionalism and courtesy. Education and/or Work Experience Requirements: Level I Required: High School Diploma or GED Preferred: Enrollment in IT-related coursework or vocational training Certifications (plus): CompTIA A+ Google IT Support Certificate or similar entry-level credential Independently diagnoses and resolves issues. OS & Platform Knowledge Supports Windows/mac OS basics Supports and configures multiple OS platforms Mobile & Endpoint Management Basic support for mobile devices MDM exposure, configures and supports endpoints AV/VC Systems Performs room checks, reports issues Troubleshoots AV problems and supports meetings Networking Fundamentals Understands connectivity basics Diagnoses common network-related issues Imaging & Deployment Assists with imaging Performs full device imaging and deployments Inventory & Asset Management Tags and tracks equipment Manages and reconciles inventory independently ITSM & Ticket Management Updates and closes tickets Owns queue, manages SLAs, escalates as needed Physical Requirements: Lifting & Carrying: Must be able to regularly lift and carry up to 50 lbs (22 kg) Includes monitors, CPUs, AV equipment, and other IT hardware Mobility & Posture: Frequent standing, walking, bending, kneeling, crouching, and reaching May require working in tight or awkward spaces (e.g., under desks, behind racks) Manual Dexterity: Ability to use hands and fingers to handle, install, or adjust small components and cables Use of standard IT tools (e.g., screwdrivers, cable testers, label printers) Vision & Focus: Close vision required for reading device labels, part numbers, and screen details Must be able to focus on a computer screen for extended periods Work Environment: Work performed primarily in office, data center, and/or AV-equipped conference rooms Exposure to electric components, server noise, and climate-controlled spaces Onsite Requirements: This is a 100% onsite role; presence during working hours is mandatory Occasional local travel may be required (for multi-building campuses or nearby sites) Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

We are looking for a full-time Store POS Support Specialist to join the Store Support Help Desk department. You will be an ideal candidate if you are confident in your ability to learn new tasks quickly and pay close attention to detail. You understand how to operate the POS registers. You lead by example and represent yourself positively and professionally. You can execute tasks successfully with minimal supervision, and you are friendly, outgoing, and communicate well with associates and customers POSITION RESPONSIBILITIES: • Responds to telephone calls, emails and other requests for support. • Process shipping of POS equipment to stores. • Coordinate problem resolution across internal departments. • Basic knowledge of commonly used concepts, practices, and procedures within store operations. • Relies on pre-established instructions and guidelines to perform the functions of the job. KNOWLEDGE AND SKILLS PREFERRED: • Minimum 1-2 years of store retail experience • Excellent verbal communication skills • Ability to think on your feet and solve problems quickly. • Organized and self-motivated • Computer skills that will allow easy navigation through software products to reset passwords, MS Office, call tracking, and email. SCHEDULE / HOURS: We are looking to staff the Store Support Help Desk with associates who have flexible work schedules to cover our normal office hours below, as well as the extended office hours that occur during November and December. This position will also be involved in the after-hours emergency Line rotation. • Monday-Friday 7:00 AM to 8:00 PM • Saturdays 9:00 AM to 8:00 PM • Sundays 10:00 AM to 7:00 PM

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Duration: 4 Months • Provide exemplary client support and technical issue resolution via phone and email. • Provide exemplary client support and technical issue resolution via email as needed • Maintain strong knowledge on supported products • Meet performance objectives in call quality, customer satisfaction surveys, and call handling • Provide timely follow up on outstanding client issues • Effectively communicate and interact with staff assigned to assist in resolving client issues • Facilitate general web-based sessions to aid new customers in implementing CS software • Assist with Customer Service queues and Service Reception as needed • Strong call handling soft skills • Strong software and hardware troubleshooting skills • Ability to self manage and work as a contributing member of a team • Ability to stay motivated in a fast paced, high pressure environment • Strong research and problem solving skills • Ability to quickly learn and master technical or complex information Additional Job Requirements • 1 Year of customer service experience required • Associates or bachelor's degree a plus • Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an interview, please contact; Rakhi Sharma ************

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desk side Support Representative Distributed Client Services Location: ANN ARBOR,MI 48108 Duration: 1 Year (with possible extension) Prior experience supporting Thomson Reuters customer strongly preferred. Mac OS support in enterprise environment strongly preferred. Knowledge of MS Windows 7, Mac OS, MS Office, MS Exchange and PC & Mac Hardware Intermediate to Expert end user of common office technology (MS Office, Web-based Applications, etc.), history of self-training on new applications as necessary Strong technical aptitude, troubleshooting and organizational skills Superior customer service orientation Experience working with multiple groups Excellent communication and interpersonal skills Qualifications share resume Additional Information If you are interested, Please contact Shubham ************ ***************************

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world. In this position... This role is for an IT Operations Support within the Ford Credit Command Center. The Command Center mission is to help maintain a stable production environment through effective change, incident, and problem management. In this role, you will provide essential support to our project management efforts while also playing a key part in the smooth operation of our core IT Service Management processes, specifically Incident, Change, and Problem Management. A critical component of this position involves collecting, analyzing, and reporting on key metrics to provide visibility into performance and identify areas for improvement. This is a fantastic opportunity for someone who enjoys supporting multiple initiatives, working with data, and contributing to both project success and operational stability within an IT environment. You'll have... Aptitude to recognize roadblocks and escalate issues and seek help when needed. Skilled in communicating clearly and effectively, both verbally and in writing across different audiences and stakeholders. Self-driven and capable of managing tasks independently with minimal oversight Proven ability to perform effectively and meet deadlines consistently, even in high-pressure situations. Skilled at fostering strong collaborative relationships within a team and across departments Experience working with the ServiceNow platform Possesses the ability to effectively motivate and guide team members or peers. Applies strong analytical and logical reasoning skills to identify and solve problems effectively Excellent verbal and written communication abilities. Proven organizational skills with the ability to juggle multiple initiatives and remain flexible and responsive to changing needs. Highly motivated to take initiative, continuously improve skills, and quickly grasp new concepts related to the team's operations. Comfortable and effective working in a rapidly evolving environment. Proficient in Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook). Even better, you may have… Experience using specific project management tools (e.g., JIRA, Microsoft Project) Experience using an ITSM platform (e.g., ServiceNow) Knowledge of SRE - Site Reliability Engineering principles Familiarity with ITIL principles or certification Experience documenting processes or creating user guides Understanding of IT concepts Previous Incident and Problem Management Experience Experience working on a global team with geographically distributed team members Knowledge of Ford Credit business operation (Business Centers or Central Office) General knowledge of the Change Enablement (Change Request) process Knowledge of various operating systems, databases, network protocols and programming experience an asset Understanding of monitoring tools and processes, ideally Dynatrace and Splunk a plus Familiarity with cybersecurity tools, processes, and controls You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. For more information on salary and benefits, click here: BENEFITS This position is a range of salary grades SG5-SG8 . Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. #LI-Onsite #LI-FordCredit #LI-MN1 What you'll do... Lead the team to prioritize features based on business needs Participate in critical situations bridges assist with tracking timeline and creating incident summaries Collect, consolidate, and analyze data related to project performance Maintain project documentation, such as project plans, schedules, risk/issue logs, and status reports. Identify trends and potential areas for improvement based on data analysis. Track project progress against milestones and timelines. Support the preparation of project status updates and presentations. Coordinate communication among team members and stakeholders as directed. Strong analytical and problem-solving skills Detail-oriented with strong organizational skills Assist with transformation projects to improve Command Center services Uncover, anticipate, raise, and remove obstacles which prevent Command Center from delivering against expected program outcomes. Research and apply industry/Ford standards to maintain and improve process

Helpdesk Engineer a.k.a IT Superhero Let's start with the truth: this is a wonderful place to work, but it is not an easy place to work. We're an IT and cybersecurity managed service provider. That means we're trusted with our clients' most critical systems, the technology that keeps their businesses running, and the security that keeps their data safe. And you, as the person answering the call when something breaks, freezes, or mysteriously disappears, are the face of the company more than anyone else. If you don't just “tolerate” people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on. Reasons NOT to Apply You just want a paycheck and a quiet corner to get by in. You don't care about building relationships with your colleagues in person and you want to work fully remote. You think “helpdesk” means taking tickets and moving them along without ownership. You get frustrated when someone explains the same problem three different ways You want every day to be predictable and stress-free and get mad because our clients don't schedule their emergencies. You aren't curious and troubleshooting feels like drudgery instead of detective work You're allergic to change and argue for doing things the way they've always been done You complain instead of coming up with ideas and problem solving You view company values as stupid corporate stuff Reasons TO Apply You light up when you fix something that's been driving someone crazy - and you can explain what you did without making them feel dumb. You see technology as a craft worth mastering and you love learning new systems, tools, and tricks. You take pride in being the person clients trust first when things go sideways. You like variety - one day you're troubleshooting a Teams call that keeps dropping, the next you're remediating a phishing attempt, and the next you're rolling out patches across dozens of endpoints. You want to be part of a culture where we push each other to be better - not just technically, but in how we communicate, care for clients, and grow as people. You want to work somewhere that doesn't tolerate low performers even if it means high expectations for yourself What You'll Be Working With Microsoft 365 / Office 365 (Exchange Online, SharePoint, Teams administration) Windows desktop and server operating systems Active Directory / Azure AD user and group management Endpoint security solutions (AV, EDR, patching, policies) Network fundamentals (firewalls, VPNs, switches, wireless access points) Ticketing and documentation systems (ConnectWise, Autotask, or similar) Remote monitoring and management tools (RMM) Basic troubleshooting for VoIP systems and mobile device support What makes this a great place to work Free medical, dental, vision coverage for you the employee (excludes dependents) Free gym membership Gym located in office to use at lunch time Standing desks Lunch stipend Use of company cars to visit clients rather than personal car 401k plan with 4% company match Summer hours Hybrid work schedule

IT Patching Specialist At Community Choice Credit Union, we believe in helping our neighbors achieve the life they desire. To support this mission, we're looking for an IT Patching Specialist to join our Technology team. In this role, you'll take ownership of ensuring that our systems remain secure, compliant, and resilient by managing the timely patching of operating systems, applications, and firmware across servers and workstations. This is an exciting opportunity for a highly motivated professional who is passionate about cybersecurity, thrives in a collaborative environment, and has the technical expertise to keep our infrastructure safe and up to date. 📄 Formal Application: The formal application can be found attached to this posting. Please review and complete it to take the next step toward joining our team! What You'll Do Manage the full patch management lifecycle, including planning, testing, deployment, and validation. Patch Windows operating systems (desktop and server) and common third-party applications (e.g., Adobe, Chrome, Zoom). Partner with infrastructure, cybersecurity, and application teams to assess patch impact and schedule rollouts. Maintain patching policies, procedures, and documentation in line with compliance, audit, and regulatory standards (NCUA, FFIEC). Optimize tools such as Microsoft Intune (or equivalent) for patch distribution, reporting, and automation. Integrate patching practices into change management and vulnerability management programs. Monitor vendor announcements and threat intelligence sources to stay ahead of vulnerabilities. Provide timely reporting on compliance, exceptions, and risk posture to leadership and auditors. Support incident response and remediation efforts related to patch failures or vulnerabilities. Participate in after-hours maintenance windows to minimize business disruption. Assist with IT audits and ensure corrective actions meet state and federal compliance standards. What We're Looking For Education & Experience Associate's or bachelor's degree (preferred). Microsoft certifications are a plus, but not required. 5+ years in a technical role with deep knowledge of Windows Server and Windows 10/11 patching. Strong experience with WSUS, SCCM, Intune, or similar patch management tools. Familiarity with vulnerability scanners such as Tenable, Rapid7, or Qualys. Scripting experience (PowerShell, Bash) for automation and validation. Skills & Abilities Strong understanding of cybersecurity principles and vulnerabilities (CVE, CVSS). Hands-on experience with Windows Server, Active Directory, and Group Policy. Ability to communicate complex technical details to both technical and non-technical audiences. Exceptional organizational skills, attention to detail, and documentation discipline. Strong problem-solving and analytical skills. Team-oriented mindset with excellent collaboration and customer service skills. Why Join Us? At Community Choice, we don't just fill positions-we invest in people. When you join our team, you'll have opportunities to grow your career, contribute to meaningful projects, and make a real impact on the security and success of our organization. We offer: Competitive compensation and benefits package Ongoing professional development and certification opportunities A collaborative and supportive work environment Opportunities to serve the Michigan community and live out our core values: Committed, Charitable, Credible, United Ready to keep our systems safe and secure? Apply today and help us protect the technology foundation that supports our members every day.

Discovery IT System Administrator Employment Type: Full-Time, Executive-Level Department: Legal CGS is seeking a dedicated Discovery IT System Administrator to join a fast-paced and hard-working team to assist with any legal accounts. As a Discovery IT System Administrator, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: The Contractor shall provide the following services to include but not limited to: * Contractor shall ensure the day-day availability of electronic discovery applications and related tools; * Contractor shall administer and monitor all installed systems and infrastructure, install, configure, test and maintain operating systems, application software and system management tools; * Contractor shall monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors and developers to implement fixes; * Contractor shall maintain security, backup, and redundancy strategies; * Contractor shall assist technical architecture design discussions; * Contractor shall liaise with vendors on behalf of OGC to address product issues; * Contractor shall develop and provide training for the end-users; * Contractor shall provide general support, subject matter expertise and advice on the use of electronic discovery tools and applications; * Contractor shall reverse engineer and document the as-is architecture of existing legacy applications or systems; * Contractor shall analyze capabilities, interview and collect business requirements and translate it into technical requirements; * Contractor shall support the discovery application integration/migration activities; * Contractor shall contribute to the Knowledge Management databases by creating and improving technical knowledge articles to assist in future resolution of issues; * Contractor shall have legal technology experience and knowledge of the EDRM; * Contractor shall assist in the implementation of e-discovery tools ( i.e. Relativity, Veritas eDP, or other review platform applications hosted in the cloud environment; * Contractor shall have the skills, knowledge and abilities to support backend infrastructure, data migrations, application installation, management and configuration; * Contractor shall have the ability to install, operate, and manage Microsoft server 2019/2022 and Microsoft SQL Server 2019/2022; * Contractor shall have ability to operate, and manage cloud technologies to include Microsoft Azure, Amazon AWS, VMware, Azure servers, Azure Functions, and Azure API Gateways and/or AWS EC2 servers, AWS Lambda and AWS API Gateways; * Contractor shall have ability to operate and manage relational databases, MySQL and/or SQL Server 2012 or higher. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. * Health, Dental, and Vision * Life Insurance * 401k * Flexible Spending Account (Health, Dependent Care, and Commuter) * Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Phone: *****************Email: [email protected] #CJ $124,895.40 - $169,500.90 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Maintenance Technician We're hosting open interviews all month long! Stop in anytime MondayFriday, 8:30 AM5:30 PM, and ask us about our full-time and part-time sign-on bonuses. Come meet the team and see why this is a great place to grow your career! Join Our Facilities Maintenance Team at Pomeroy Living! Pomeroy Living, a state-of-the-art independent and assisted living community, is seeking a skilled and experienced full-time Maintenance Technician to join our team. Responsibilities: Perform preventative and corrective maintenance on building systems, including plumbing, electrical, HVAC, and mechanical equipment. Conduct repairs and general maintenance on building structures, grounds, and resident apartments. Assist with resident room turnovers, including painting, drywall repair, and minor renovations. Move and assist in the transportation of furniture and equipment. Maintain a safe and well-maintained community environment. Qualifications: Working knowledge of building systems and related code requirements. Experience with a variety of hand and power tools. Ability to lift up to 50 pounds. Excellent problem-solving and troubleshooting skills. Strong work ethic and a commitment to providing excellent service. #pm25 Benefits: Paid Time Off - start accruing day one of orientation Paid Holidays Access up to 50% of your earned pay DAILY! Flexible scheduling Company-paid Life insurance for FT staff Priority Health Medical, Delta Dental, and Vision Insurance 401(k) retirement plan Career advancement opportunities Join our team and put your maintenance skills to use in creating a welcoming and comfortable living environment for our residents. Compensation details: 14-14 PIe4b4032b1eab-31181-39191086

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Qualifications • Good understanding and knowledge of: • Windows XP, windows 7 • Active Directory • MS Office Suite with expertise in Excel, Word, PowerPoint • Gmail / Google Apps • Networking • Malware removal • Ability to communicate with all levels of the organization • Ability to work efficiently under stress • Must be flexible and willing to adapt quickly due to priority changes • 24x7 helpdesk - scheduling flexibility is required as schedule may change based upon rotation of schedule or adjustment to support a change in call volume. • Ability to work both independently and in a team-oriented environment • Must be highly motivated, with a positive "Can-do" attitude • Must have a hands-on attitude to all aspects of the day to day operation Preferred Qualifications • Previous experience in a helpdesk environment is an asset and experienced in doing phone and remote support Additional Information Bilingual Requirements: (Fluency in the Following) 1. Spanish Helpdesk Technician 2. French Helpdesk Technician 3. French - Canadian Helpdesk Technician

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

Nikon Metrology is seeking an IT Administrator who will be responsible for maintaining the company's IT network, servers, security systems as well as user endpoints such as laptops and mobile devices. Supporting the local organization, both onsite and remote, across all NMI offices, by investigating and diagnosing network problems, collecting IT usage statistics, performing routine configuration and installation of IT solutions and providing technical support and guidance to end users. LOCATION: Brighton, MI WHY NIKON METROLOGY? You'd be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation. KEY AREAS OF RESPONSIBILITY: Will include, but not limited to the following: Technical Support & Troubleshooting Diagnose and resolve issues with computer hardware, software, and network connectivity. Respond to user inquiries and provide technical support. Guide users through step-by-step solutions to common problems. System & Software Management Install, configure, and maintain operating systems, applications, and other software tools. Manage user accounts, permissions, and security settings. Perform system updates and deploy new hardware and software to users. IT Infrastructure & Maintenance Execute operational tasks related to IT infrastructure projects supporting business operations and security. Monitor and maintain servers, storage, and other IT infrastructure components. Implement and manage data backup (local & offsite) and recovery solutions. Communication & Documentation Log and prioritize support requests using a ticketing system. Create and maintain knowledge base articles and technical documentation. Communicate clearly and empathetically: with both technical and non-technical users. Escalate complex issues to other team members or external support providers End user focus Ensure a high level of end user satisfaction by providing timely and efficient support. Follow up with users to ensure that issues are resolved to their satisfaction. Gather and relay feedback. QUALIFICATIONS ESSENTIAL: Required Knowledge, Skills, and Abilities: Minimum of two (2) to four (4) years prior experience with providing workstation support The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service required Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required. A sense of urgency and a commitment to timely completion of projects. Attention to detail along with commitment to quality and confidentiality Full professional proficiency in English, written and spoken. Certificates, License, Registrations: Associate's degree in Computer Technology or related field. Certifications DESIRABLE: Certifications such as MCSE /CompTIA A+ / Network+ / Security+ or Microsoft 365 Certified TECHNICAL COMPETENCIES: Operating Systems: Proficiency in troubleshooting, configuring, and maintaining Windows 10 and 11, Windows server 2016, 2019 and 2022. Hardware & Software : Ability to diagnose, resolve, and install issues with computers, servers, printers, mobile devices, and various applications. Networking : Knowledge of network principles, including TCP/IP, DNS, DHCP and firewalls for network setup and troubleshooting. IT Service Management (ITSM): Knowledge of frameworks like ITIL and relevant tools. Security : Understanding and implementing cybersecurity best practices, including managing firewalls, security measures, and data security. Active Directory & Group Policy : User account management, group management, OU management, Group Policy Object (GPO) configuration, deployment, and troubleshooting Microsoft Office 365 and other common desktop applications Awareness of all mainstream mobile technologies (Apple) Remote Support : Experience using remote access tools for efficient user support WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS Occasional business trips to other NM sites This role may involve working in server rooms or technical environments with controlled temperatures and noise from equipment. Must be able to sit or stand for extended periods while working at a computer. Occasional lifting of equipment (up to 25 pounds) such as servers, monitors, or networking hardware. Manual dexterity required for using tools, keyboards, and other IT equipment HOW WE TAKE CARE OF OUR TEAM CULTURE SPIRIT Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize, to inspire each other and keep our community strong and close inside and out of the office. WORK-LIFE BALANCE We understand the hustle and bustle of everyday life and the importance of work life balance, which is why we offer in office and hybrid working dynamics + refresh days! PERSONAL DEVELOPMENT We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement. AMAZING MEDICAL BENEFITS & PERKS We'll take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING! As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or therein after referred collectively as “protected veterans”.

The Manager of Operations and Desktop Support leads an experienced technical team to oversee AAA Life's computing infrastructure, including business systems, servers, networks, databases, security, and workstations. This role coordinates activities between teams to achieve business objectives, manages day-to-day operations, and ensures system availability, documented procedures, and effective management of the operational environment. Responsibilities include planning, organizing, and managing desktop technology and IT operations functions. Responsibilities Operational Identify and improve process deficiencies to meet SLAs, security, and operational goals. Oversee development and management of ITIL systems (ServiceNow). Measure team performance against SLAs and drive improvements. Manage major incidents, communications, root cause investigations, and on-call support. Maintain alerting processes monitored by the Operations Center. Supervise daily business processes and IT Operations team across shifts. Desktop Support / Help Desk Manage Level 1-3 Service Desk and Desktop Support teams, ensuring timely resolution and documentation of issues. Oversee technical support for issues reported via Help Desk and provide second-level support for remote agents. Managerial Interview, hire, train, and manage team performance. Set and track individual and team goals using objective metrics. Proactively resolve individual or team performance issues. Monitor work status and maintain records for licensing, support, and vendors. Demonstrate strong interpersonal and communication skills with a collaborative management style. Technical Direct problem-solving for production-impacting issues and keep management informed. Maintain accurate technical documentation of company infrastructure. Stay current with IT marketplace developments and recommend new solutions. Oversee needs assessment, planning, solution implementation, and ongoing management of assigned technology. Qualifications Bachelor's in Information Technology or equivalent experience 7-10 years of IT experience, including at least 5 in management Direct management of technical IT teams Experience with advanced technical projects, data center operations, and help desk/desktop support Experience managing MECM or Intune, Windows and Mac Operating Systems, Anti-Virus and Anti-Malware Systems, DLP and Web Filtering Systems, and Office 365

The IT Cloud and Systems Administrator will be responsible for the design, implementation, and maintenance of DMP's IT systems. This role requires a highly skilled professional with extensive experience in managing complex, hybrid IT environments across 2 locations. The ideal candidate will be a disciplined, proactive problem-solver with a strong background in systems administration, network management, security and transitioning data and/or servers to new locations. Main Duties and ResponsibilitiesServer & Network Administration Perform server administration tasks, including user/group/LDAP administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly Analyze and monitor datacenter performance, health, and utilization with software management tools and respond to hardware issues as they arise; determine specifications, install, deploy, test, and maintain new servers and virtual machines as needed Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, security, support internet, intranet, LANs, WANs, and network segments Configure and maintain LAN/WAN, firewalls, VPNs, and switches. Ensure secure and reliable FTP data transfers from international partners Design, install, configure, and maintain computers, servers, networks, and related infrastructure Monitor systems performance and ensure reliability and availability Troubleshoot and resolve hardware, software, and network issues Perform regular system backups and recovery procedures and audits Develop and maintain documentation for systems and processes Deploy scalable processing frameworks using cloud or software-defined hardware, or server-less approaches where applicable Work closely with Software Engineers to develop automated deployment strategies for seamless, well-tested and reliable processing pipelines Stay current with IT industry trends and emerging technologies Recommend and implement best practices for achieving high reliability, scalability and cost optimization Database and Security Administration Support PostgreSQL databases and remote access systems. Implement and manage robust security measures to protect network infrastructure, servers, databases, and cloud environments. Conduct regular vulnerability assessments, penetration testing, and security audits to identify and mitigate risks. Monitor security logs and alerts to proactively detect and respond to threats, intrusions, and anomalies. Ensure compliance with industry standards and regulations such as ISO 27001, NIST, and GDPR where applicable. Manage firewalls, antivirus software, endpoint protection, and intrusion detection/prevention systems (IDS/IPS). Develop and enforce security policies, access controls, and user authentication protocols. Coordinate incident response efforts and maintain documentation of security events and resolutions. Stay current with emerging cybersecurity threats and recommend best practices for risk mitigation. Collaborate with internal teams to ensure secure software development and deployment practices. Provide training and guidance to staff on security awareness and safe computing practices. Team Collaboration and Support Work closely with a small IT team (3 staff members) to support daily operations. Provide Tier 2/3 support for escalated issues. Document systems, procedures, and configurations. Skills, Qualifications, and Competencies Required Skills Bachelor's degree in Computer Science, IT, MIS or related field with a Computer/Software Engineering focus. A minimum of 5 years of professional experience in system administration of cloud and on-premises infrastructure based IT services Proficiency in Windows and Linux operating systems Strong knowledge of network protocols and services (e.g., TCP/IP, DNS, DHCP, VPNs, firewalls). Experience with virtualization and container technologies (e.g., VMware, Kubernetes, Docker) Hands-on experience with at least one of the major cloud platforms (e.g., AWS, OCI, Azure, GCP) Network troubleshooting and performance tuning. Proven incident response and security hardening experience Compliance awareness (e.g., ISO 27001, NIST, GDPR) Excellent troubleshooting, problem-solving and analytical skills Familiarity with PostgreSQL and remote access tools. Strong communication and interpersonal skills Preferred Skills Certifications: MCSE, RHCE, CCNA or similar Experience with DevOps tools (Jenkins, Bitbucket, Docker, Kubernetes). Scripting in Python or Bash. Experience with geospatial data or lidar processing is a plus. Work Environment On-site presence required at our Livonia, MI office. Fast-paced office environment with multiple priorities and competing demands Regular office hours with some requirements for additional work during busy times. May work for long periods reviewing data on computer Occasional 15-20% travel to office in California Assets Experience with test driven DevOps Experience with continuous integration environments Experience with configuration management & ALM systems such as Atlassian, Jenkins, Bitbucket, and Polarian is a plus Moving servers and/or data to across servers a plus Coding using python Domain knowledge of Geospatial subject domain Disclaimer This job description is not designed to be a complete list of all activities required to be successful in the above position. DMP NA retains the right to change or assign other activities to this position. Powered by JazzHR N37cvykApJ

INTERNSHIP FORMAT This internship will follow a hybrid/in-person model. Interns will be based at the Stellantis Headquarters and Technology Center in Auburn Hills, Michigan or one of the Stellantis manufacturing facilities in the Metro-Detroit, Toledo, or Kokomo areas, and are expected to work on-site 3 to 5 days per week, depending on business needs. Relocation assistance may be available for candidates who meet specific eligibility criteria. The internship program is scheduled to run from May through August 2026. STELLANTIS INTERNSHIP PROGRAM HIGHLIGHTS The Stellantis Internship Program offers a unique opportunity for highly motivated, innovative, and inspired individuals to work on challenging assignments where contribution, teamwork and communication are vital to the success of the organization. As a leading-edge company, we provide real world challenges and rewarding intern experiences to candidates from a variety of colleges and universities while providing a competitive salary. Interns will be assigned to a department based on the candidate's background and skill set. The assignments are project-oriented, meaningful to the department and allow the intern to provide valuable contributions. Interns experience a sense of personal accomplishment and learn about the corporate business culture through work assignments, structured activities, and exclusive intern networking events. Interns that demonstrate outstanding qualities may be invited back for a return internship the following summer or may be considered for full-time positions. INTERNSHIP BENEFITS: · Exposure to cutting-edge projects and technologies · Collaborative work environment · Mentorship from experienced professionals · Networking opportunities with peers and leaders · Skill development workshops and training sessions · Paid US holidays · Stellantis Employee Advantage Vehicle Discount Program · Eligible interns may be able to participate in the Company Vehicle Employee Lease Program DEPARTMENT DETAILS Information Communication Technology (ICT) is the information technology organization for Stellantis, that provides support, development, and integration of cutting-edge technology and innovative tools necessary to compete in a global economy. ICT works with all areas of the company, for example, manufacturing, engineering, design, marketing, and financial business organizations. We provide services and solutions that power Stellantis leadership's vision and the company's future. As an ICT intern, you will receive an opportunity to acquire valuable skills that will boost your future career potential, while making an impact at a global company. You will receive a foundational understanding of technology solutions while working locally or remotely with Stellantis Project Teams dependent upon the assignment. You will gain hands-on experience working among technology leaders and fellow interns and deliver technical solutions aligned with our software strategy. You will experience direct exposure to Senior Stellantis Leadership, through the presentation of your project outcomes, activities, and assignments you completed during your time as an ICT Intern. The goal of the Stellantis IT internship program is to create a pool of experienced candidates that can be considered for permanent positions in our organization. So, if you share a love for cars and technology, and want to be a part of something great, the ICT department at Stellantis is the place for you! Join a company that is customer centric, celebrates winning together, is agile, innovative, and cares for the future. You will work in one of the following IT areas: · Manufacturing Technologies and Support · Data Analytics · Cloud Infrastructure, Networks, Databases, Servers · Digital platforms, ServiceNow, RPA, Process and Test Automation, Citizen Development Tools · Cyber Security · Application design and creation. What to expect: · A real assignment, with deliverables that really matter · Exposure to fun people who can make things happen · A knowledgeable coach to help facilitate learning, growth, and network development · Experiences that build company acumen and individual technical skills

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Duration: 4 Months • Provide exemplary client support and technical issue resolution via phone and email. • Provide exemplary client support and technical issue resolution via email as needed • Maintain strong knowledge on supported products • Meet performance objectives in call quality, customer satisfaction surveys, and call handling • Provide timely follow up on outstanding client issues • Effectively communicate and interact with staff assigned to assist in resolving client issues • Facilitate general web-based sessions to aid new customers in implementing CS software • Assist with Customer Service queues and Service Reception as needed • Strong call handling soft skills • Strong software and hardware troubleshooting skills • Ability to self manage and work as a contributing member of a team • Ability to stay motivated in a fast paced, high pressure environment • Strong research and problem solving skills • Ability to quickly learn and master technical or complex information Additional Job Requirements • 1 Year of customer service experience required • Associates or bachelor's degree a plus • Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an interview, please contact; Rakhi Sharma ************

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Hello, My name is Shubham and I'm a Recruitment specialist at Artech, the #1 largest women-owned IT staffing firm in the US. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Please find below, summary of the position. Job Title: Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Job ID: # 17-61574 · Skills Overview Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · office 365 experience is must · Office 2003/2007/2010 support · end user trouble shooting skills · outlook PST Files · Installation, configuration and maintenance of windows, hardwares and softwares. · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description Stefanini has a Bilingual (Spanish/English) Helpdesk Technician position in Southfield, MI. This is a long term opportunity and the Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The individual will field customer calls and web submits, troubleshoot, document and resolve IT related issues for corporate and manufacturing end users. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. PRIMARY RESPONSIBILITIES: • Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system • Troubleshoot hardware, software and network related issues • Provide restorative or maintenance actions to resolve end-user issues • Assist with defining and documenting knowledge base articles • Assist with special project work as needed • Will escalate problems to the next level of support when required • Consistently meet or exceed requirement performance criteria Qualifications Excellent customer service skills - Bilingual (Spanish/English) Experience troubleshooting and resolving PC hardware and software issues (including Microsoft Office) and various hardware platforms including Dell, HP and IBM. Attendance and schedule adherence is a requirement of this position. Ability to work a full time (40 hour) shift within the standard hours of operation. Knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook) Excellent customer service skills Excellent documentation skills Previous experience in a customer service and/or IT support environment PREFERRED QUALIFICATIONS - Previous help desk experience. Additional Information