Information technology/support technician jobs in Somerville, MA - 1,891 jobs
All
Information Technology/Support Technician
Technical Support Specialist
Information Technology Technician
Information Technology Administrator
Computer System Technician
Desktop Support Consultant
Information Technology Officer
Computer Technician
Information Technology Internship
Information Technology Specialist
Support Specialist
Information Technology Analyst
Information Technology Technical Trainer
Support Lead
Desktop/Network Support
IT Job Training Opportunity
Year Up United 3.8
Information technology/support technician job in Lowell, MA
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Harvard University, Wayfair, Salesforce, or Wellington Management among other leading organizations in the Greater Boston area.
Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying
What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.
In-depth classes include:
- Banking
- Business Operations
- IT Support
- Investment Operations
- Project Management
- Network Security & Support
Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.
PandoLogic. Category:General, Location:Lowell, MA-01852
$30k-34k yearly est. 3d ago
Looking for a job?
Let Zippia find it for you.
Technical Support Specialist
Azara Healthcare
Information technology/support technician job in Burlington, MA
Azara Healthcare is a leader in the population health management industry. As the Technical Support Specialist, you will get to investigate escalated and complex customer support issues and you will be responsible for resolving these issues through SQL mapping changes. You will be involved in support for all customers and unique product offerings.
Azara Healthcare has an exciting fast-paced, collaborative environment and we are looking for the right person with the drive to grow with us!
Job Description
Role and Responsibilities
Utilize SQL skills to resolve customer issues and improve the team's technical abilities
Act as the escalation point for complex issues requiring EHR and DRVS product knowledge
Educate customers on appropriate data entry workflows
Essential Skills
Candidate should have a Bachelor of Science in a technical, science, or business field
Intermediate database and SQL skills are essential, such as modifying and creating SQL queries
Candidate must be proficient and comfortable working in a technical environment
Candidate should have at least 1-year of customer service experience
Excellent oral and written communication skills
Comfortable with a fast-paced work environment and adjustment of priorities based on multiple stakeholders
Desirable skills
Healthcare industry processes experience is preferred, including EHR knowledge
Experience supporting and/or implementing a SaaS product preferred
Experience with a customer service ticketing system, preferably Jira
Azara Healthcare offers a full suite of medical plans, 401(k) plan, 7 company holidays, 3 floating holidays & 4 weeks of PTO and other benefits in addition to a competitive salary.
$47k-79k yearly est. 2d ago
Massachusetts College of Art and Design (MassArt) - Chief Information & Technology Officer
Academic Career & Executive Search
Information technology/support technician job in Boston, MA
Massachusetts College of Art and Design (MassArt) seeks a visionary Chief Information & Technology Officer (CITO) to lead its next era of innovation. The CITO will direct the Technology Master Plan, implement forward-thinking systems, and align technology strategy with the College's academic and operational goals. This is a leadership opportunity to build and inspire a high-performing IT team and drive innovation across academic and administrative systems while ensuring MassArt remains ahead of the curve in creative technology solutions.
MassArt is advancing bold institutional initiatives and deepening the integration of data, AI, and digital creativity in the student experience. A refreshed Strategic Partnership Plan is underway, with a sharpened focus on partnership goals to foster transformative teaching, innovative learning environments, and a thriving creative campus. A new partnership with CalArts is launching a fully online “Creative AI: Responsible Innovation with Generative Tools Certificate,” exemplifying MassArt's commitment to exploring the creative potential of emerging technologies and expanding access to cutting-edge digital learning.
In this context, the CITO will serve as a key strategic partner, translating complex technical information into clear, actionable insights for leadership and campus stakeholders. With a focus on innovation, security, and strategy, the CITO will anticipate emerging trends in cybersecurity, academic technology, and enterprise systems while maintaining a robust, resilient IT infrastructure. Collaborating across campus with faculty, staff, and students, the CITO will ensure technology enhances MassArt's creative and academic mission. The CITO will leverage a recently upgraded infrastructure, a cloud-based LMS (Canvas), strong cybersecurity support, and a robust enterprise system to implement transformative solutions that advance the College's goals.
The Chief Information and Technology Officer is a key senior leadership position and a member of the President's Cabinet. The CITO will report to the President through the Vice President of Strategic Engagement and Chief of Staff. The department includes Tech Central, the primary hub for technology services, which offers equipment rentals, technical support, and access to computer and print labs. It also oversees IT infrastructure, software procurement, and digital media resources, supporting students, faculty, and staff across campus. The team collaborates closely with academic and administrative units to deliver reliable, forward-thinking technology solutions.
KEY RESPONSIBILITIES
Provide leadership to all aspects of technological integration into the college's administrative and academic systems and services
Provide strategic leadership and day-to-day supervision for a team, fostering a collaborative environment while guiding professional development, setting clear expectations, and ensuring accountability to achieve departmental goals.
Ensure that technology investments support institutional strategic plan and priorities
Advise and support technology as it relates to curriculum development, teaching and learning, and classroom facilities for both students and faculty
Manage and develop technology resources in consideration of institutional planning and design
Advise on technological investments, policy development, and resource allocation
Manage all operations in the Ellucian Colleague administrative student information system, as well as its integrated systems, LDAP, LMS (Canvas) security, admission, and advancement
Ensure data integrity, security, privacy, and workflow among the college's integrated systems
Ensure development, delivery, and high-standard support of the college's academic technology needs and CMS integration
Partner with academic and administrative teams to enhance the delivery of advanced analytics and business intelligence solutions that empower MassArt with accessible data and support informed, data-driven decision making
Ensuring alignment of technology policies and practices with institutional goals and compliance standards
Oversee budgets and planning, representing technology concerns
Refine the college-wide technology strategy to be responsive to the needs of the college community and enhance processes and services
Represent the college in collaborative activities, including the COF consortium, the state college/university system, and other alliances
Advise and implement proactive best practices, integrated systems, and other initiatives as appropriate
Manage communication across Technology departments, constituents, and stakeholders
Drive and develop partnerships and collaboration with staff, faculty, and students to best serve the college's technological needs
Ensure that affirmative action, equal opportunity, and diversity are integrally tied to all actions and decisions falling within the scope of the Affirmative Action/Equal Opportunity/Diversity Plan
MINIMUM QUALIFICATIONS
Master's degree or Bachelor's degree in Computer Science, Information Technology, or a related field and 7 years of experience in technical management in a higher education or similar environment directly related to the duties and responsibilities of the position including significant technical knowledge of networking, systems, applications, security, business continuity, and disaster recovery
A minimum of five years' experience with management and budget responsibilities in an IT-related field
Demonstrated understanding of the spectrum of technology activities, including infrastructure, academic computing, administrative systems, and crisis prevention management
Experience managing/implementing an enterprise resources planning system
Excellent interpersonal skills and experience managing a diverse team
Excellent oral and written communication skills
PREFERRED QUALIFICATIONS
Advanced degree in Computer Science, Information Technology, or a related field
IT management experience in a higher education setting
Experience working in a unionized public college
Experience working in a creative, fine arts, and/or design environment
Experience working with Ellucian Colleague
About the Institution
Founded in 1873, MassArt, is the nation's first and only independent, free-standing public college of art and design. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators, and leaders striving to shape the future through art and design. Located in Boston, MassArt enrolls 1,900+ students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.
MassArt prepares artists, designers, and educators from diverse backgrounds to shape communities, economies, and cultures for the common good. MassArt provides state-of-the-art facilities and studios, is accredited by NECHE, and is a member of AICAD and the Colleges of Fenway. It collaborates with multiple higher education networks to enhance artistic opportunities.
Living in the Area
Boston offers cultural diversity, a rich arts scene, and proximity to world-class schools, employers, and health care. It is a cosmopolitan city with a modern downtown and access to cultural institutions and outdoor activities along the Charles River. The surrounding suburbs offer easy access to a commuter rail system and local communities.
Why Work at MassArt?
MassArt offers a dynamic, inclusive, and creative work environment with a comprehensive benefits package, including:
Health Insurance: Medical insurance along with life insurance, and long-term disability
Retirement Plans: Participation in the Massachusetts State Employees' Retirement System and additional optional savings plans including 403b and 457b plans
Flexible Spending Accounts: Healthcare and dependent care programs
Employee Assistance Program: AllOne Health
Generous Paid Leave: Vacation, sick, and personal
Other Leaves: FMLA, PFML, and other programs
Commuter transit and Parking Benefits: Pre-tax transit options and related subsidies
Professional Development: Access to training and resources
Campus Perks: Free admission to MassArt Art Museum and other discounts
Work-Life Balance: Wellness programs and flexible scheduling
Collaborative Culture: A mission-driven community focused on equity, innovation, and the arts
To Apply
For full consideration, please apply by January 12, 2026. Please apply through the application process and do not email applications. Applications will be reviewed as received and should include a cover letter and curriculum vitae. Cover letters should ideally not exceed two pages. All applications are treated confidentially. Inquiries, referrals, and nominations are also treated confidentially.
Inquiries and questions: Please send to MassArtCITO@acesrch.com.
Nominations and referrals: Please send the nominee's name, title, and contact information if available to nominations@acesrch.com.
Salary range for this position: $180,000-$195,000
Institutional Information
MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or related condition, or membership in any legally protected class. MassArt complies with all applicable laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.
#J-18808-Ljbffr
$180k-195k yearly 1d ago
Global Office Operations & Exec Support Lead
Monte Rosa Therapeutics Inc.
Information technology/support technician job in Boston, MA
A leading biopharmaceutical company is seeking an Associate Director of Global Office Operations in Boston, MA. This role entails overseeing all office operations globally, managing a team of Executive Assistants, and ensuring efficient support for senior leadership. The ideal candidate should have a strong background in office management with 10-15 years of relevant experience, focusing on global processes and team leadership. The position offers an opportunity to impact organizational effectiveness and operational excellence.
#J-18808-Ljbffr
$80k-110k yearly est. 5d ago
Chief Information and Technology Officer
Commonwealth of Massachusetts 4.7
Information technology/support technician job in Boston, MA
An Official website of the Commonwealth of Massachusetts
Job Description - Chief Information and Technology Officer (2500082W)
Chief Information and Technology Officer - (2500082W)
Reporting to the Chief Administrative Officer, the Chief Information Officer (CIO) serves as the senior technology executive overseeing all information technology operations for the Department of Transportation (MassDOT). The CIO delivers strategic vision and leadership to ensure the agency's technology ecosystem-encompassing hardware, software, data, and third‑party services-is reliable, resilient, secure, and continuously modernized. By aligning MassDOT's IT roadmap with the Executive Office of Technology Services & Security Secretariat (EOTSS) standards and security directives, while fiercely advocating for the unique needs of transportation programs, the CIO enables safe, efficient, and innovative solutions that directly advance the agency's mission to deliver a world‑class, equitable, and sustainable transportation network for the Commonwealth.
Duties and Responsibilities
Develop and mature the security, risk management, and operational governance framework for MassDOT's technology environment, ensuring alignment with EOTSS directives while proactively mitigating cyber threats and enabling resilient, mission‑critical operations.
Provide strategic leadership for IT modernization, portfolio management, and innovation initiatives; oversee the reliability, scalability, and security of hardware, software, data assets, and third‑party services to support safe and efficient transportation programs.
Formulate annual and multi‑year IT budgeting strategies, capital investment plans, and resource allocation priorities; champion mission‑critical technology needs within the Capital Improvement Plan and operating budget while demonstrating fiscal stewardship and ROI.
Direct enterprise architecture, standards, and procurement governance; ensure uniform policies, procedures, and best‑value contracting for hardware, software, network systems, and professional services to maximize interoperability, economies of scale, and cross‑agency utility.
Lead talent acquisition, workforce development, and vendor management; build high‑performing IT teams and oversee contracts to deliver consistent, high‑quality support for transportation applications and infrastructure statewide.
Perform business case development, cost‑benefit analysis, and performance measurement for all major technology investments; validate alignment with agency goals and Commonwealth‑wide efficiencies.
Preferred Qualifications
The CIO must possess knowledge of enterprise IT architecture, cybersecurity frameworks (e.g., NIS), cloud‑native platforms (Salesforce, ServiceNow, Snowflake, AWS, Office 365) and emerging artificial intelligence technologies; familiarity with Commonwealth procurement laws, EOTSS standards, and capital planning processes is essential.
Required skills include strategic planning and roadmap development, budget formulation and justification, vendor negotiation for multi‑million‑dollar contracts, and risk‑based decision‑making under constrained resources; the CIO must excel at translating complex technical concepts into executive and public‑facing narratives.
Key abilities encompass leading cross‑functional teams in a unionized environment, forging consensus among diverse stakeholders (Secretary, EOTSS, RMV, Highway), driving organizational change during legacy modernization, and maintaining 24/7 mission‑critical operations while proactively mitigating cyber threats that could disrupt statewide mobility and public safety.
A finalist for this position must be able to pass a comprehensive background check including a criminal record check, Department of Revenue (DOR) check, and employment references.
About MassDOT
The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's inclusive culture and career opportunities can be found at mass.gov/massdot-careers .
MassDOT's divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.
Qualifications Minimum Entrance Requirements
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
Applicants must have at least (A) seven (7) years of full-time or, equivalent part‑time, professional, administrative, supervisory, or managerial experience in IT administration or IT management, of which (B) at least four (4) years must have been in a managerial capacity.
Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Contact Information
For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at *********************************.
For general questions regarding MassDOT, call the Human Resources Service Center at ************.
For a disability‑related reasonable accommodation or alternative application method, call Lucy Bayard, ADA Coordinator, at ************.
Equal Opportunity / Affinity Statement
An Equal Opportunity / Affluent Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Job Details Primary Location
United States-Massachusetts-Boston-10 Park Plaza
Job
Information Systems and Technology
Agency
Massachusetts Department of Transportation
Schedule
Full‑time
Shift
Day
Number of Openings
1
Salary
139,149.89 - 232,947.43 Yearly
If you have Diversity, Affluent Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Derrick Mann - **********
Other Notes
Bargaining Unit : M99-Managers (EXE)
Confidential : No
Potentially Eligible for a Hybrid Work Schedule : No
#J-18808-Ljbffr
$82k-123k yearly est. 5d ago
Fleet Management Support Specialist
Crown Equipment Corporation 4.8
Information technology/support technician job in Boston, MA
:
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
Responsibilities
Responsible for driving end-user adoption of Crown InfoLink products.
Helps customer develop and implement best practices and standard operating procedures.
Prepare internal and external customers for a successful implementation by planning, training and managing support service processes.
Develop and support the retail network to provide web-user and operator trainer training.
Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes.
Analyze Crown InfoLink data and make recommendations on action steps.
Participate in sales calls and demos to the extent that it relates to the after-sale support.
Quote, sell, and provide Crown InfoLink support services.
Minimum Qualifications
2-4 years related experience
Associate degree (Business)
Must have valid driving privileges
Extensive travel & overnight stays (over 20%)
Preferred Qualifications
Lead and effectively garner customer support to achieve customer objectives.
Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
$46k-59k yearly est. 3d ago
Lab Instrument Support Specialist (GMP)
JMD Technologies Inc.
Information technology/support technician job in Norwood, MA
Title: QC Equipment Technician
Employment Type: Contract
Status: Accepting Candidates
About the role
Support QC lab operations by keeping equipment running properly and compliant with GMP standards.
Key Responsibilities
• Troubleshoot QC lab equipment issues
• Support deviations, CAPAs, and change controls
• Manage equipment lifecycle activities
• Maintain cGMP-compliant documentation
Qualifications
• 3+ years in a GMP QC laboratory
• Experience with equipment troubleshooting
• Knowledge of GMP/GxP requirements
• Strong documentation skills
Compensation (MA Pay Transparency):
• Estimated hourly range: $32-$35/hr (W-2)
Final rate within this range will be based on skills, experience, and interview results.
$32-35 hourly 5d ago
IT Analyst - Manufacturing Systems
Insight Global
Information technology/support technician job in Woburn, MA
Key Responsibilities
Support business operations and development initiatives for the analysis, design & implementation of manufacturing IT solutions (MES, LIMS, SCADA, IoT, Data Historian)
Functionally oriented
Identify technical issues and communicate effectively across teams
Required Experience:
6+ years in Business Analysis roles
Manufacturing background req
MES experience is a plus
Must be a US Citizen or US Permanent Resident
Bachelor's degree in Computer Science, Information Technology, or a related field required
$76k-104k yearly est. 2d ago
Help Desk Support Specialist
Mevion 3.9
Information technology/support technician job in Littleton, MA
The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
A desire to work with all IT function areas including desktops, networks, and servers.
Experience Preferred:
Microsoft 365 Administration
Microsoft Active Directory / Entra ID
Atlassian Suite
Salesforce
Education, Training, and Experience:
At least 2-5 years' applicable experience.
A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
Position is Contract to Hire.
$88k-123k yearly est. Auto-Apply 60d+ ago
IT Support Specialist
Connection 4.2
Information technology/support technician job in Waltham, MA
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
Overview:
We're looking for a skilled Help Desk Technician who can independently resolve more complex technical issues, support a cloud-first environment. This role requires deep experience with Office 365 administration, Salesforce platform support, and delivering high-quality service to end users in a virtual environment.
What's in It for You:
Competitive salary within a stable, full-time role.
Supportive, people-first company culture with the feel of a small, collaborative local team.
Significant exposure to advanced cloud platforms, including Office 365, Salesforce, Azure, AWS, and modern virtual support tools.
Opportunities for deeper technical growth, cross-training, and advancement within IT.
No travel required-work is performed onsite during regular business hours for predictable work/life balance.
What You'll Do:
Act as a escalation point for technical issues requiring advanced troubleshooting, root-cause analysis, or configuration work.
Provide Daily technical support for end users both in-person and remotely, ensuring minimal downtime and quick problem resolution.
Manage, investigate, and resolve support tickets using an AWS/Azure-based ticketing system, ensuring accurate documentation and timely follow-up.
Handle advanced Office 365 administration, including user provisioning, license management, shared mailbox configuration, Teams/SharePoint support, and cross-platform troubleshooting.
Support and troubleshoot the Salesforce platform, including login issues, permission/set configuration issues, UI problems, and connectivity challenges in a virtual environment.
Perform deeper hardware and software diagnostics across PCs, laptops, printers, and peripherals-identifying and resolving recurring issues and recommending long-term fixes.
Assist with virtual environment support, including remote desktop technologies, VPNs, cloud services, and user connectivity issues.
Manage PC/laptop inventory, coordinate new device builds, imaging, deployment, and lifecycle management.
Administer Active Directory (group policies, OU management, account adjustments, password resets, and permissions).
Set up & configure new hardware/software for employees, ensuring compliance with security and configuration standards.
Create and update technical documentation, internal knowledge base articles, and Tier 1 support guides.
Collaborate with other IT team members to identify patterns, improve processes, and enhance the end-user support experience.
Min USD $68,000.00/Yr. Max USD $78,000.00/Yr. Qualifications Requirements:
3+ years of IT Help Desk or Desktop Support experience in a similar environment.
Proficiency with Microsoft 365 and Active Directory administration.
Experience working with ticketing systems (AWS/Azure experience preferred).
Strong software and hardware troubleshooting skills.
Excellent communication skills-you can explain tech clearly to non-technical users.
A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs when needed.
A commitment to reliability, responsiveness, and teamwork.
$68k-78k yearly Auto-Apply 43d ago
Senior IT Support Technician
Whoop 4.0
Information technology/support technician job in Boston, MA
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Senior IT Support Technician to play a critical role in creating a world-class employee experience. We believe that in order to build the world's best product, our IT team must relentlessly enable employees to do their best work without friction. While much of this role will focus on solving employee problems, we're looking for someone who believes great IT is about preventing problems, not just reacting to them.
You'll provide high-impact support across a broad portfolio of hardware and software tools, collaborate with engineering teams to solve root causes, and help drive the success of high-profile meetings and events. If you're highly technical, people-oriented, proactive, and can't stand seeing the same problem twice, this role might be for you.RESPONSIBILITIES:
Deliver expert-level support to employees across a wide range of hardware and software systems, making those employees want to work with you every time they have an issue
Serve as a trusted advisor to employees and advocate for them, ensuring they are equipped with the right tools and processes to do their best work unencumbered
Proactively identify and address trends in support issues, collaborating with IT leadership and engineering to reduce friction and incident rate
Support and configure IT infrastructure including our network, security stack, identity & access management, and device management systems
Lead small projects and contribute to large ones
Partner with cross-functional teams to support employee onboarding/offboarding and ensure seamless tech experiences across the employee lifecycle
Maintain documentation for internal IT processes, tools, and troubleshooting steps, and contribute to knowledge-sharing across the team
Provide top tier service to VIPs and executives
Host and manage high profile internal and external events, including occasional after hours work
QUALIFICATIONS:
2+ years of IT experience in a fast-paced, high-growth environment
Technical degree in Information Technology, Engineering, Computer Science, Cybersecurity, or a related field
Strong understanding of device management platforms (e.g., Jamf, Iru, Intune) and enterprise tools like Google Workspace, Okta, and Slack
Proven ability to communicate effectively and clearly to colleagues up and down the org chart
Comfortable supporting both hardware (laptops, peripherals, AV setups) and software (SaaS platforms, authentication, endpoint security)
Experience supporting and configuring network and infrastructure systems
Ability to work independently and prioritize multiple tasks, while contributing to a collaborative team culture
Evidence of self-initiated growth and development
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success.
The U.S. base salary range for this full-time position is $70,000 - $120,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements.
Learn more about
WHOOP
.
$70k-120k yearly Auto-Apply 27d ago
desktop support
Artech Information System 4.8
Information technology/support technician job in Boston, MA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title:
Desktop Support Representative Onsite Support
Location:
Boston, MA
Duration
: 1+ years
SKILLS OVERVIEW:
•Desk side Support Tech.
•Win7/Win XP OS support.
•Office 2003/2007/2010 support
•Executive end user trouble shooting skills
•Dell hardware
•Break/Fix troubleshooting experience in larger corporate environments
Additional Information
For more information, Please contact
Shubham
************
$51k-69k yearly est. 3d ago
Network IT Intern
Global Partners LP 4.2
Information technology/support technician job in Waltham, MA
At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value.
:
Additional Job Description:
Pay Range:
$16.03 - $20.46
The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
Our Commitments to You
* Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.
* Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
* The Road Ahead - We offer 401k and a match component!
* Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
What to Expect From the Hiring Process
We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you.
A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.
Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************ or 781-7GP-WORK.
* Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$16-20.5 hourly Auto-Apply 29d ago
Digital Information Security Office Internship
Massachusetts Eye and Ear Infirmary 4.4
Information technology/support technician job in Somerville, MA
Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
At Mass General Brigham Digital (MBGD), we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Reporting to the Digital Information Security Program Manager, under the Digitial Information Security Program Management team, the MGBD Intern will assist in a variety of departmental responsibilities. Responsibilities include providing research and drafting assistance for Enterprise Cybersecurity Policies, Standards and Procedures, providing customer service support for inquiries that come into the Digital Information Security Program, developing outreach and training documentation and coursework, providing assistance in building department communications and managing departmental mailboxes. In addition, based on the Intern's interests and aptitudes, this candidate will have the opportunity to engage in special projects as time and availability allow.
Qualifications
Department based internship. Incumbent receives academic credit in accordance with school and internship guidelines. Internship provides hands-on learning experience. Internship duties are based on department requirements and school course of study.
-Detailed description to be provided by host department.
Education
High School Diploma or Equivalent required
Skills/Abilities/Competencies:
• Strong written, interpersonal, and organizational skills
• Ability to interact with people from all organizational levels
• Self-directed and capable of independent work with strong application of critical thinking
• Ability to be flexible, versatile, and adaptable in day-to-day activities conducted in a multi-site environment
• Detail oriented
• Willingness to work in the hospital
• Strong computer skills in a Microsoft environment
• Strong knowledge of Microsoft Office Suite
• Knowledge of database management a plus
• Good project management skills and technical/information security background
• Strong technical writing and documentation skills
• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Additional Job Details (if applicable)
Physical Requirements
Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Day (United States of America)
Pay Range
$17.36 - $24.79/Hourly
Grade
2
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$17.4-24.8 hourly Auto-Apply 2d ago
Site Support Liasion
Apidel Technologies 4.1
Information technology/support technician job in Marlborough, MA
Job DescriptionReceptionist and facilities support. Support facilities team with communication and onsite support needs. Answering main line, transferring calls, maintain voicemail box. Process incoming/outgoing mail. Maintain communication with onsite staff regarding on going issues.
Facilitate communication with facilities staff and landlord for issues needing repair.
Support training room guests and calendar bookings.
Provide support for telework staff on Robin and at individual workstations.
Maintain conference room calendars and support meeting attendees with technological issues.
Support staff with technological issue at workstations and printers.
Maintain signage throughout building.
$40k-57k yearly est. 30d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Information technology/support technician job in Providence, RI
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$70k-98k yearly est. 25d ago
Senior Desktop Support Technician
Veson Nautical 4.0
Information technology/support technician job in Boston, MA
Who We Are:
Veson Nautical is a well-established and rapidly growing software company working to provide end-to-end logistical, operational, and analytical solutions to propel the efficiency and effectiveness of Maritime Commerce.
The Opportunity:
The Senior Desktop Support Technician will be responsible for providing advanced desktop computing support, maintaining end user computing assets, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong technical background in Windows and MacOS operating systems, excellent problem-solving skills, and a proven track record of delivering exceptional IT support services.
Responsibilities:
Provide advanced technical support for desktop computing issues, including hardware, software, and network problems, ensuring timely and effective resolution.
Troubleshoot and resolve complex technical issues escalated from other support team members or end users.
Support the management and maintenance of desktop computing assets, ensuring accurate inventory, timely maintenance, and secure configurations.
Follow established standards, policies, and procedures for desktop computing support, including incident management, service request processing, and user access control.
Document support activities, contribute to knowledge base articles, and identify opportunities to improve service quality and reduce downtimes.
Ensure compliance with relevant laws, regulations, and industry best practices related to desktop computing and information security.
Deploy and support Windows and MacOS-based systems, including operating system upgrades, software deployments, and security patches.
Provide hands-on support for mobile devices and common business systems integration.
Partner closely with Network, Systems Administration, and Infrastructure teams to drive cohesive support across the environment, occasionally owning or assisting with infrastructure-adjacent tasks to ensure seamless end-user outcomes.
Assist with project work related to desktop infrastructure improvements and technology deployments.
Qualifications:
3+ years' experience in IT desktop support.
In-depth knowledge of Windows, MacOS, and mobile operating systems, device hardware, and common business systems such as Microsoft Office, Google Workspace, Atlassian Jira, Atlassian Confluence, etc.
Familiarity with device management and deployment systems such as Quest KACE, JAMF, Intune, SmartDeploy, etc.
Experience with ITIL or other IT service management frameworks preferred.
Familiarity with network fundamentals and cybersecurity best practices.
Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users.
Strong problem-solving abilities and attention to detail.
Ability to work independently in a fast-paced, global environment and manage multiple priorities.
Candidates with industry standard certificates such as CompTIA A+, Network+, Security+ strongly preferred.
More about Veson:
We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine industry. Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients. We invest extensively in employee development and experience to maintain focus and enthusiasm. The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts.
Veson Nautical is a successful, rapidly growing global software company. Our clients are the world's leading commercial maritime owners, operators and commodity trading companies.
Veson's solutions enable our clients to identify new opportunities and proactively manage their business to make more profitable decisions. With offices in Manila, Singapore, Tokyo, London, Stoke-on-Trent, Houston and headquarters in Boston, USA, Veson Nautical is a dynamic organization with a committed team of professionals. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.
#LI-Hybrid
$63k-93k yearly est. Auto-Apply 9d ago
Technical Support Specialist
Hologic 4.4
Information technology/support technician job in Marlborough, MA
United States All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day.
Our award-winning **Technical Support** team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's cytology and molecular products.
**Think this role is for you?**
This individual has an ability for troubleshooting issues beyond "computer stuff." In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues.
You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email.
We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays.
**Key Outcomes:**
+ Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email.
+ Document calls in the CRM system and escalate issues that require further investigation.
+ Authorize return of customer product for investigation.
+ Determine replacement of product as warranted.
**Potential Growth Opportunities:**
+ Represent Technical Support as specialist for designated product(s).
+ Act as liaison to other departments within the division concerning issues related to specific product lines.
+ Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates.
+ Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams.
+ Build relationships with partners and distributors.
+ Writing and reviewing procedures.
+ Provide guidance and coaching to other Technical Support personnel.
**Do you have what it takes?**
+ You are technically inclined, you understand science - DNA, RNA, Cytology, reading the package insert on a medical product doesn't sound like a foreign language to you.
+ You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking.
+ You are comfortable speaking on the phone and have flexibility in your schedule.
+ We are looking for someone who is eager to start their career in this field and wants to grow within the department.
**Additional qualifications:**
+ Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required).
+ ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired).
+ Experience as a Cytology Prep Technician (desired).
+ Experience with cytology, RT PCR, molecular, or virology (desired).
+ Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired).
If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply!
The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
$71k-106k yearly 41d ago
IT Support Specialist
Callahan Inc. 4.4
Information technology/support technician job in Bridgewater, MA
Job Description
IT Support Specialist
Department: IT
Reports to: Information Technology Manager
Direct Reports: N/A
Status: Full Time/Exempt
Years of Experience: 2-5+
Job Title:
IT Support Specialist
Description:
We are seeking a motivated, outgoing IT professional to join our lean, high-performing team. Ideal candidates will have solid experience supporting Windows in a corporate environment, hands-on knowledge of mobile device management tools, and strong customer service skills. This role includes regular travel to regional job sites both within New England and the Tri-State area. Flexibility and independence are key success factors for applicants to this role.
If you enjoy variety, problem-solving, dealing with ambiguity, a very fast-paced and evolving environment, we encourage you to apply. This role is part of a team of 2 full-time members in a close-knit, collaborative group that supports our growing construction business.
Applicants should have experience with:
Supporting Windows in a corporate environment
A/V Equipment Support
Mobile Device Management
Network Security
Azure - Intune
Executive Team Support
Service Desk Experience
Hands-on/live
Remote Support
Desired Attributes:
Interpersonal Savvy
Problem Solving Skills
Adaptability to changing task orders and re-prioritization
Requirements:
Valid driver's license and reliable transportation
Good communication and interpersonal skills
Who we are:
Callahan Construction Managers is a full-service construction management company based in Bridgewater MA, with regional offices in White Plains, NY. Callahan has served the New England and Northeast regions as a family business for over 70 years. As one of the region's largest open shop construction firms, Callahan provides a wide range of preconstruction and construction management services to local, regional, and national clients. Callahan enforces a high quality and innovative approach to all projects, including multi-family residential, senior housing, affordable housing, hospitality, life sciences, corporate office, educational, retail, and other markets. Visit ******************** for more information.
All qualified applicants will be afforded equal opportunity. There shall be no discrimination based on race, color religion, sex, sexual orientation, gender identity, national original or on an applicant's status as a protected veteran or as individual with a disability.
$61k-99k yearly est. 4d ago
Onsite IT Technician Term Time
Capita Plc
Information technology/support technician job in Worcester, MA
We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire, Birmingham and Worcestershire areas to provide regularly scheduled IT support and ensure that they receive the best possible customer service.
Job title:
Onsite IT Technician Term Time
Job Description:
Onsite IT Technician Term Time
£20,621.93
Birmingham Based
We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire area to provide regularly scheduled IT support and ensure that they receive the best possible customer service.
This role comes with training, the first few weeks will be spent shadowing a member of our highly experienced and supportive team to ensure that you are fully equipped to support the clients in your area. With this in mind we are open to considering people with an interest in IT without hands on work experience in this field.
This is a term time only role so you will only work during the school terms, the role is also field based so the right person for this role will also have a full clean drivers license and their own vehicle.
What you will be doing
* Provide scheduled technical maintenance and support for ICT to a set of schools.
* Involvement in larger installations in schools in line with documented project plans.
* Provide reactive IT support as required, including telephone support, remote support, site visits and assistance with hardware quotations.
* Research and to document development projects and procedures for the team in line with strategic objectives for the business.
What we are looking for
* Strong customer service skills
* An interest in IT and a career in this area
* Ideally some form of qualification in IT (GCSE/A Level) or equivalent although this is not essential
* Happy to work term time only
* Full UK licence with access to own vehicle
About Entrust
Entrust is a joint venture between Capita and Staffordshire County Council. We work across the UK in partnership with schools, academies and local authorities to provide specialist expertise around school improvement, learning technologies, and property and support services. We currently work in over 50 local authorities, with 600 schools. Join us and you'll be part of the fastest growing school-to-school support partner in England.
What's in it for you?
* A competitive basic salary of £24,043.50, prorated to reflect the part time nature of the annual hours (actual salary £20,621.93)
* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
* Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
* Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email ******************************** or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - *********************
Location:
Birmingham
* United Kingdom
Time Type:
Full time
Contract Type:
Permanent
$36k-73k yearly est. Auto-Apply 3d ago
Learn more about information technology/support technician jobs
How much does an information technology/support technician earn in Somerville, MA?
The average information technology/support technician in Somerville, MA earns between $29,000 and $75,000 annually. This compares to the national average information technology/support technician range of $31,000 to $66,000.
Average information technology/support technician salary in Somerville, MA
$47,000
What are the biggest employers of Information Technology/Support Technicians in Somerville, MA?
The biggest employers of Information Technology/Support Technicians in Somerville, MA are: