Information Technology/Support Technician Jobs in Southgate, MI

Job Title: Technical Support 3 Employment Type: Full-Time Duration: 1 year with extension likely We are seeking a dedicated Technical Support 3 to join our team. This role involves performing a variety of professional assignments in an IT environment, acting as a technical expert, and providing support for hardware, software, and network components. The ideal candidate will excel in problem diagnosis, implementation, and maintenance, as well as lead teams and ensure effective IT solutions. Key Responsibilities: Technical Support Diagnose and resolve hardware and software issues both onsite and remotely. Implement and administer computer systems, applications, and network products. Develop and document new processes and solutions. Team Leadership & Project Coordination Lead and coordinate teams to design and implement IT solutions. Create and oversee technical specifications, processes, and procedures. Liaise with stakeholders, including users, management, and vendors. Network & Server Maintenance Troubleshoot LAN connectivity issues and manage user rights. Maintain server backup systems and restore operations when required. Support telecommunication hardware and network devices. Other Duties Enforce security standards and perform virus/spyware remediation. Stay updated through relevant technical training. Support specialized client training initiatives. Qualifications: Bachelor's degree Minimum of 3+ years of IT experience is required Minimum of 3+ years of customer service experience is required Preferred Skills: Strong analytical and problem-solving capabilities. Proficiency in IT project management, server support, and telecommunications. Familiarity with database systems, network operating systems, and cybersecurity practices. Excellent communication skills to interact effectively with team members and stakeholders.

Essential Job Functions • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies operational quality of system equipment. • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. • Assists in investigating and resolving complex installations and maintenance matters of significance. • Instructs customers in the operation and maintenance of systems/equipment. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. • Ability to walk and stand for several hours. • Will train the right candidate on automotive software and processes. Basic Qualifications • High school diploma or G.E.D. • 1-2 years of service desk or field support experience • Knowledge of Office 365, Microsoft applications, use of ticket system (Service Now preferred). • Experience working with the hardware, software, and office equipment products Other Qualifications • Good interpersonal skills to work with customers and other unit personnel • Good analytical and problem-solving skills • Good communication skills • Good time management and organizational skills • Ability to resolve hardware and software problems Work Environment • Office/Automotive Plant environment • Overtime may be needed occasionally

LOCAL CANDIDATES ONLY NO 3RD PARTY Job Details Help Desk Support Performs problem-solving and assistance on various software applications, and hardware systems such as PCs and printers for department users. Performs routine hardware and software maintenance and assistance and assists in proper upkeep and utilization of systems. Provides technical assistance and maintenance support to departmental and end users, hands on and via telephone remotely. Documents the problem resolution steps performed into the call tracking system. Deploy hardware and software to end-users as necessary Assist with hardware transport between locations as necessary. Responsible for inventory control of assigned locations Maintains knowledge of current technological developments/trends in area of expertise. May provide individual and/or group instruction and training to staff on computer hardware and software Participates in projects to set new technological and service directions Enters all user support issues into call tracking database, and escalates to a higher level when necessary. Performs miscellaneous job-related duties as assigned. Must Haves: Hit the ground running At least two years of experience Hands-on. This isn't a single project. Just an overall support role.

STACK Cybersecurity is a full-service Managed Security Service Provider (MSSP) as well as an established Managed Services Provider (MSP) We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis on Cybersecurity first solutions. We are currently seeking talented Cybersecurity/Technical Support professionals for a full-time position as an IT Cybersecurity Support Technician - Tier 2. The Tier 2 Technician is responsible for advanced technical support of desktop, Server and network environments along with advanced capabilities in Cybersecurity tactics such as Indicators of Compromise, Email Security and SIEM logging. IT Support Technicians must be diligent self-starters, competent with computers and capable of managing multiple tasks and projects at the same time. Ideal candidates have excellent troubleshooting skills and the ability to effectively communicate with customers and interact with users who have little computer knowledge. Potential candidates must be able to maintain a professional attitude and appearance and confidently engage with customers over the phone and in person. This is an in-office position located in Livonia, Michigan 48150. No remote only candidates will be considered. Relocation is not available for this position. Responsibilities & Qualifications: Advanced Support relating to common technical issues involving Microsoft's core business applications (MS Office, Word, Excel, Outlook) Support of Backup Solutions and Processes Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications Malware, spam, and antivirus support on desktops and remediation of Cybersecurity Indicator of Compromise support Strong communication skills when interacting with external clients: keeping them informed of incident progress, notifying them of impending changes or outages, and proactively interacting with clients before, during, and after service requests Event Log Monitoring and Investigation: Monitor and investigate event logs for suspected activities. Identify potential security incidents and respond promptly. Threat and Vulnerability Analysis: Conduct threat and vulnerability analysis to assess risks. Propose mitigation strategies based on findings. Security Incident Handling: Investigate, document, and report any information security issues. Collaborate with relevant teams to address incidents effectively. Understanding of Cyber Threats: Familiarity with prevalent cyber threats, including malware, phishing attacks, DDoS attacks, BEC, lay-and-wait, and man-in-the-middle attacks. Stay updated on evolving threat landscape. SIEM Proficiency: Use and understand Security Information and Event Management (SIEM) solutions. Leverage SIEM data for threat detection and incident response. Knowledge of Other Cybersecurity Tools: Familiarity with tools such as EDR (Endpoint Detection and Response), MXDR (Managed XDR), SASE (Secure Access Service Edge), intrusion detection systems (IDS), and vulnerability scanners. Problem-Solving Under Pressure: Apply problem-solving skills effectively even in high-pressure situations. Prioritize and address security incidents promptly. Effective Communication: Present security findings and recommendations to senior leadership. Excellent written and verbal communication skills. Attention to Detail and Organization: Strong attention to detail when analyzing security data. Organize findings and create comprehensive reports. Independence and Teamwork: Work independently on security tasks. Collaborate effectively within a team environment. REQUIRED EXPERIENCE: Strong troubleshooting and critical thinking skills Knowledge of firewalls, switches, and routing 2+ years of Fluency with NAT, SNAT, PAT, and VLANs 2+ years of Fluency with Microsoft Entra 2+ years of Fluency with Microsoft Intune 1+ years of Experience with SSO Experience with Patching solutions Experience with EDR solutions Knowledge of MDR, XDR, MXDR 1+ years of Fluency in Conditional Access 2+ years of Fluency with DNS and DNS Configuration 4+ years of Fluency with Active Directory 1+ years of Fluency with PIM Experience with cloud platforms (AWS, Azure, Ubiquiti, etc.) Experience with SAML AUTH 4+ years of Fluency with IPSEC and SSL VPN Experience migrating to Exchange Online Experience migrating premise resources to cloud Experience observing and suggesting solutions to meet organization goals Ability to diagnose and resolve technical issues Ability to prioritize and multitask Deadline and detail-oriented Proficiency in English Excellent communication skills Customer-oriented and cool-tempered

Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components. What are the essential duties of this position? • Communicate effectively, both orally and in writing, with users, unit staff and Managers • Maintain a broad system knowledge, knowledge of computer related equipment, and end user software • Analyze operational problems • Investigate alternative solutions and potential risk • Initiate corrective action • Record and report status • Teach and assist other staff and users • Project management • Server support • Telecommunications support • Database systems support • Enforce security standards Duty 1 General Summary of Duty 1 % of Time 40 Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Duty 2 General Summary of Duty 2 % of Time 35 Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components. Duty 3 General Summary of Duty 3 % of Time 15 Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of DTMB. Duty 4 General Summary of Duty 4 % of Time 10 Other duties as assigned. Including local database administration, enforcing security standards, and virus/spyware remediation. Pursuing technical training and specialized client training in order to service all agency clients within a service area.

We are seeking a skilled and customer-focused IT Support Specialist to join our team. The ideal candidate will provide exceptional technical support to end-users, ensuring timely and effective resolution of issues while contributing to the organization's IT operations. Responsibilities Act as the first point of contact for technical support requests received via phone, ITSM platform, or in person, delivering courteous and efficient service. Troubleshoot and resolve hardware, software, and network issues, escalating when necessary to ensure minimal downtime. Perform hands-on support at workstations, including hardware repairs, peripheral installations, and other on-site fixes. Provide end-user training and guidance on company systems and applications. Maintain and update internal and external knowledge bases with relevant documentation Required Skills: 3+ years in a level 1/level 2 support role Hands-on experience in Microsoft enterprise environments Hands-on experience Active Directory, ServiceNow or similar Strong knowledge of desktop hardware, operating systems, and common business application Familiarity with the use and troubleshooting of Microsoft Office 365 *Blue Chip Talent will not be sponsoring visas or accepting C2C for this position at this time. Blue Chip Talent is an Equal Opportunity Employer (EOE) that values merit-based recruitment centered around technical ability, skillset, and personality/cultural fit with our employing partners. *Include at least 3 screening questions that LinkedIn provides: Skill Experience, Location, Visa Status, Work Authorization, etc.

We are hiring a Senior Desktop Support Specialist to join an amazing team in Armada, Michigan. This candidate will have an expertise in the Microsoft environment with a focus on Azure Active Directory (now Entra), the ability to deploy software / patch endpoint devices (via software like Intune) and diagnose / solve problems as they arise. Key Requirements: Experience troubleshooting IT issues in Windows environment for a company Great customer skills as you'll be working with users Software deployment / patching experience Onsite Requirement: This is an onsite position in Armada, Michigan.

The IT Network Administrator will oversee and participate in all network operational activity, including network system administration, capacity planning, network performance, data, and network security as well as backup and restores. This position is based in Livonia, MI and requires 100% onsite commitment. As an IT Network Administrator, you will: Oversees all network activity to ensure network performance aligns with organizational needs Performs systems administration and capacity planning including upgrading hardware, storage capacity, and optimizing resources Ensures network performance Provides data and network security Manages backup and restoration activity Troubleshoots problems and resolve issues Perform routine system maintenance and software updates Solves escalated support calls/tickets from the Help Desk in a timely fashion Performs firewall installation, upgrade, and manages network security policies To be considered an IT Network Administrator, you will need: Bachelor's degree in Computer Science, Computer Engineering, or related Minimum of 5 years of experience in Local Area Network (LAN), Wide Area Network (WAN) and Telecom U.S. Citizen or U.S. Permanent Resident allowing for International Traffic in Arms Regulations (ITAR) compliance Experience with greenfield setup, configuration and support of Cisco ASA firewalls and Palo Alto Next Generation Firewalls Experience with enterprise wireless network administration and deployment In-depth network connectivity knowledge (TCP/IP, DHCP,DNS, Ethernet) and related enterprise network routing architecture, including routing protocols: EIGRP, BGP, Layer 3 Excellent oral and written communication skills including ability to interact effectively with customers, vendors, and team members Intermediate skills in Microsoft Office Products Circuit knowledge Inventory logistics knowledge Cisco wireless management (configure and deploy wireless access points) Able and willing to work non-traditional hours and weekends A successful candidate may also have: Experience with capacity planning and performance monitoring techniques and tools VoIP administration or deployment experience Knowledge of network diagramming software

The Helpdesk Manager is responsible for the daily operation and overall effectiveness of the helpdesk team. The Helpdesk Manager reports to the IT Director. Functions Helpdesk Manager functions can be grouped as follows: Manage helpdesk operations Define service level requirements for helpdesk support and manage performance Review helpdesk metrics to optimize helpdesk efficacy Act as escalation point for advanced helpdesk cases Create, review, and update knowledge base articles used by helpdesk technicians and employees Determine helpdesk hours of operation based on business need Oversee asset tagging of all IT equipment and maintain accurate asset database Purchase hardware and software based on current inventory and future projections Act as a point of contact for vendor relationships Act as a representative for the helpdesk team when interacting with other teams Manage helpdesk technicians Interview, hire, and train helpdesk technicians Provide career guidance to helpdesk technicians Define KPIs for helpdesk technicians Monitor helpdesk technician performance and mentor as needed Conduct performance reviews Determine scheduling requirements and arrange helpdesk technicians accordingly Miscellaneous Various other tasks as required Knowledge and skills Shift Digital is willing to train the right candidate to continually expand and enhance their skill set. The minimum requirements for a Helpdesk Manager are: Education and experience Bachelor's degree with a technical major or equivalent experience Five years of effective helpdesk and/or desktop support experience Management or team leadership experience is preferred Technical skills Proficiency with Windows and Microsoft 365 administration and applications Familiarity with mac OS, iOS, and Android operating systems Familiarity with Salesforce or equivalent CRM/ticketing tool Very strong ability to analyze, isolate, and resolve issues with hardware and software Communication skills Very strong ability to interpret technical information and discuss it effectively with people of various skill levels Excellent attention to detail in written communications Ability to speak clearly and effectively Leadership skills Very strong management and teamwork skills Ability to identify and act upon opportunities for staff improvement and growth Ability to prioritize tasks and manage time effectively Ability to manage remote employees effectively Working conditions and physical requirements In general, Shift Digital's Helpdesk Manager will work regular business hours in a casual office environment. A fully qualified candidate will meet the requirements below, with reasonable accommodation. Ability to work at a desk in an open office environment for long periods of time Ability to work in cramped or confined environments for short periods of time Ability to work flexible hours as necessary Ability to lift 50 pounds Ability to travel occasionally

Baer is looking for SAP SCM SPP Help Desk Consultant for a 6+ month project located in Dearborn, MI. Title: SAP SCM SPP Help Desk Consultant Duration: 6 months Rate: All-inclusive Alignment: W2 Description: Resolve L1, L2, and L3 tickets raised by clients in the SAP SCM and SPP space. Troubleshoot and provide timely, effective solutions to issues related to system functionality, configuration, and user queries. Implement necessary configuration changes in SAP SCM/SPP systems as per client requirements. Identify, troubleshoot, and resolve bugs, ensuring systems are functioning efficiently. Conduct thorough testing of changes made to the SAP SCM/SPP environment. Ensure proper documentation of all modifications, bug fixes, and enhancements. Oversee deployment of system changes, ensuring seamless updates and minimal disruption to operations. Lead client-facing conversations to understand their needs, explain solutions, and manage expectations. Establish strong client relationships to provide excellent customer service and ensure client satisfaction. Handle and resolve escalated issues, ensuring timely resolution and providing high-level support to address critical concerns. Work closely with clients and internal teams to address complex problems and prevent future issues. Supervise and manage a team of help desk professionals. Allocate tasks, ensure timely responses to client tickets, and guide the team in resolving issues. Provide coaching and mentorship to team members to enhance their skills and performance. Contribute to the enhancement of help desk processes, identifying opportunities to improve the efficiency of ticket resolution, system configurations, and client communications. Requirements: Proven experience with SAP SCM (Supply Chain Management) and SAP SPP (Supply Chain Planning) modules. Strong background in resolving L1, L2, and L3 tickets in SAP environments. Experience performing configuration changes, troubleshooting, and resolving bugs within SAP SCM/SPP systems. Solid understanding of supply chain management processes and integration with SAP systems. Expertise in testing, documenting, and deploying system changes or bug fixes. Ability to lead client conversations, manage expectations, and ensure client satisfaction. Leadership experience in managing a help desk team, providing task delegation, guidance, and support. Ability to thrive in a fast-paced, customer-facing environment. Experience working in an Agile or service management framework. Company Overview: Baer is an Enterprise Performance Partner providing job opportunities with several 1st Tier Global Systems Integrators and a wide array of Fortune 1000 clients. Baer consultants and employees enjoy access to the highest profile job opportunities across leading Enterprise Technology Solutions ranging from Digital Transformation programs utilizing the latest technologies from SAP and Oracle to a wide range of emerging Cloud based infrastructure, application and AI related solutions. At Baer we aim to provide a best-in-class engagement experience for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions. Baer is an equal opportunity employer including disability/veteran. ALL OPEN JOBS

The Technology Support Rep will be located in Ann Arbor, MI. The Technology Support Representative's primary responsibilities are answering calls from store locations and opening support tickets, troubleshooting when possible, and escalating tickets when needed. When not working through the call queue, the Representative will participate in training to ensure they can troubleshoot and resolve issues properly. This team remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly. Provide support to co-workers to ensure effective sharing of best practices Increase knowledge through continuing education classes Ideal candidates will be organized, technically savvy, have previous Help Desk experience First week of the role will be training Qualifications: 2+ years of experience with IT support, help desk, etc. Ability to work on weekends Experience receiving support calls and remoting in to resolve issues Strong customer service experience Bachelor's Degree preferred; not required Familiarity with basic networking Compensation: $18/hr to $23/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

The IT Compliance Specialist serves as the primary point of contact between Brembo Americas and Corporate Compliance. They perform or oversee the local assessments and audits that ensure Brembo's locations are compliant with corporate standards, industry requirements, and governmental regulations pertaining to data security, ensuring the safety and security of information. The IT Compliance Specialist designs, develops and executes regional tests and programs to assess compliance with related policies, procedures and applicable laws and regulations. Duties include monitoring business operations and reporting infractions, reviewing company policies for possible risks and liabilities and researching legal requirements for new initiatives. Responsibilities Lead the preparation of Brembo Information Security audits. Monitor and report on compliance policies, as well as the enforcement of policies across Brembo. Evaluation of compliance with stakeholder requirements, including response to requirement specifications. Evaluate and update to new & existing policies and procedures to ensure operating efficiency and regulatory compliance. Develop a strong working relationship with the Applications, Infrastructure, Architecture and other IT teams to develop and implement controls and configurations aligned with policies and legal, regulatory and audit requirements Lead the design and operation of compliance monitoring and improvement activities to ensure compliance with internal security policies etc. and applicable laws and regulations to include Supervision and execution of business and IT ISO 27001 certification and maintenance. Manage and implement activities related to Corporate, Internal IT and Customer Audits to include: Corporate Audits - Internal FoF, ISO 27001, TISAX, Cybersecurity Assessment Internal IT Audits - for all IT Functional Areas (Infrastructure, Operations, Applications, Shop Floor) Customer Audits - IATF 16949, Q1 (Quality), Customer Audits (Ford, GM…), Cybersecurity Assessments Create, publish and maintain IT group documentation in relation to Information Security guidelines for Governance and Audit functions. Insure maintenance and application of Brembo Corporate and Regional Standards, Policies, Standard Operating Procedures, Templates and Directives to include regional requirements as required. Maintain region and site documentation for same. Evaluate, select and manage VRM with Consulting vendors in support of compliancy regulations Develop and provision Information Security and compliance training as required Provide subject matter expertise to the business in the area of Information Security and Compliance Lead in the development of information security policies, procedures and standards in line with Brembo HQ guideline and business needs and regulatory requirements. Interface with technical personnel and other teams as required Background, Experience and Qualifications Degree or equivalent qualification in IT or IS compliancy or related technical discipline or relevant experience. 3-4 years related work experience in IT compliancy related roll. Understanding of the Data Protection Act (1998) and other data/information privacy and security regulations. Thorough understanding of compliance and risk management in a regulated environment. An understanding of IT Security international standards like Iso 27001 and TISAX An understanding of Privacy Standard like GDPR Good understanding of higher education IT and information environment, preferably in security, compliance/audit or infrastructure. Assertiveness, flexibility, ability to work in a team, intercultural competence and willingness to travel Excellent knowledge of English in speaking and writing Ability to communicate complex messages in a clear, concise manor to all audiences Excellent collaboration skills and able to work in a team environment Able to work quickly and effectively under pressure and to efficiently deal with multiple priorities simultaneously

As the leader of the H. W. Kaufman Office of the CIO and the IT PMO team, you will provide strategic leadership and direction in project management best practices, process creation and improvement and help transform the organization by improving project and program delivery maturity and lead transformational and business defining projects. This is a senior-level position, reporting to the CIO, that directly contributes to business objectives as the bridge between strategic planning and project execution. Hybrid work model, 1-2 days a week in the office. Responsibilities Responsible for the overall delivery and management of projects, overseeing resource allocation, dependencies, and performance metrics Provide strategic oversight for dependencies and opportunities both within and across IT project portfolios, including development of project portfolio reports Tracking and monitoring project cross-organizational project progress and providing timely reports to key stakeholders Establishing and maturing consistent project management methodologies and best practices, KPIs, continual improvement methods and tools Facilitating communication and collaboration between project teams, senior leadership, and other stakeholders, ensuring buy-in Using analytics to provide insights on project performance, resource utilization, and potential areas for improvement Supporting and leading organizational change and transformation/adoption of project management processes and tools to drive the organization to its next phase of maturity Providing leadership and management of PMO resources, function, and methodology Help leaders navigate the project intake, prioritization, and approval process Supports project managers with large initiatives and programs Provide oversight of project delivery, including developing and maintaining project plans, human resource management, financial management, driving project decisions, and course correction Lead the effort of the development, evolution, and adoption of SDLC (Waterfall/Agile), processes and tools to drive the IT organization into its next phase of maturity Assess the tools and techniques a company uses to manage projects and reviews trends to ensure they align with the company's strategic goals Coach and mentor project delivery resources Facilitate and drive stakeholder alignment Provide cross-functional, matrixed leadership to technology initiatives Monitor and guide the IT project demand management, planning, and delivery process to ensure projects are appropriately defined, planned, prioritized, funded, resourced, managed, and governed to successfully deliver on IT commitments, achieving intended outcomes, on time and within budget Drive adoption, and use of SDLC as other compliance and regulatory policies Leads the evolution of the overall PMO structure, including creating a process hierarchy that streamlines IT processes and eliminates redundancy Requirements Bachelor's degree in computer science, information technology, business administration, or equivalent work experience. Master's is preferred. Change management and Agile/Scrum certification preferred Project Management Professional (PMP) Certification is highly preferred 10+ years in Information Technology and business/industry 10+ years working on moderate-to-complex projects or systems 7+ years of experience in IT Management 7+ years leading project manager resources Strong understanding of Agile/Lean methodologies, with Waterfall experience preferred Experience using Jira and Confluence preferred Quantification of estimates and resource requirements Must have excellent communication and relationship building competency, including presentation skills Strong teamwork and interpersonal skills; ability to communicate and influence at all management levels with both technical and non-technical individuals and successfully manage in a cross-functional environment Risk assessment, problem resolution, negotiation, and influencing skills Excellent oral and written communication skills with ability to explain technology in business terms An effective multi-tasker with excellent organizational skills and an attention for detail Prior participation or leadership within a project management office preferred Extensive experience with Microsoft Project (or similartool) About Our Company The H.W. Kaufman Group is a global, forward-thinking specialty insurance organization that includes 15 companies with more than 2,000 professionals at 60 offices across the U.S., Canada and UK. With an ever-broadening group of companies in our portfolio, there is simply not a more unique professional experience in the specialty insurance business than joining one of the H.W. Kaufman Group organizations. Equal Opportunity Employer The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.

We are seeking for Procurement Specialist for our Direct client. - Procurement Specialist Duration - 12 months. Rate - $40/hour on W2. Skills needed: Contract Negotiation Services Experience (not looking for product experience) Oracle Red lining experience Project Manager skills* Government experience** Experience working with IT departments/teams OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. *************************************************

Responsibilities Responsible to execute provisioning effort for assigned programs, including research, development, preparation, loading, manipulation and maintenance of provisioning parts data. Prepares provisioning documentation for delivery to internal/external customers using provisioning and sparing techniques and technologies. Develops various provisioning and Logistics Support Analysis Records documentation in accordance with applicable military standards. Prepares technical portion of spare parts lists, Provisioning Technical Documentation (PTD), Illustrated Parts Breakdown (IPB), Repair Parts and Special Tools List (RPSTL), and Interactive Electronic Technical Manuals (IETMs). May analyze spare and repair part requirements and provide project estimates. Skills, Experience & Education Required Relevant Associate degree + additional 6 years experience; or relevant Bachelor degree or + additional 2 years experience. Military experience may be considered in lieu of formal education. Detailed knowledge of applicable Military Standards used for development of LMI data. Ability to read engineering drawing. Ability to define and/or forecast support requirements. Familiar with logistics design influence. Skilled with computer software and tools for LMI related activities. Ability to plan and document using LSA/LSAR, the development, testing and deployment of logistics resources, as an integral part of the acquisition process. Able to conduct external/internal customer meetings, validations/verifications, log demos, LSA/LSAR reviews, in-process reviews, etc. Computer literate with experience in reading and interpreting engineering drawings and Military Standards.

ASC is Michigan's Original and most trusted Commercial Satellite TV, Cable and Security Systems firm . Our customers trust us in Providing 1st class Sales, Service and Technical support to 1000's of Health care, Senior Living, Hospitality, Casino's, Resorts and facilities statewide and abroad. ASC wants to talk to you if you have a great can-do attitude, Take pride in your work and have the some skills and Knowledge to build on with our growing company! We're looking to fill a full-time role, Intermediate or higher level Field installation and service person to join our specialized team. The main objective of this role is to assist, learn and eventually lead the Hi-Tech installations of Cable, Security and Network devices and systems in supporting, and improving the overall team performance, Quality and success of our projects. The ideal candidate will have experience and skills in some or all the basics of RF, DIRECTV, Security, Cable TV infrastructure, wiring and Network IP. We provide very competitive wages, Holidays, PTO, and other benefits with profit sharing, 401K and health care Insurance. Open to a brief discussion to see if you may be a good fit with us...contact us soon please. Thank You, Gus President

The Role: The purpose of an IT Support Analyst for an IT Service Desk onsite in the office is to serve as the frontline technical support, addressing and resolving a wide range of hardware and software issues. Being physically present in the office allows for immediate, hands-on assistance, ensuring that employees experience minimal disruption to their work due to IT-related problems. The role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance and support to users. The IT Support Analyst plays a key role in maintaining the overall IT infrastructure's health and helps in fostering a productive work environment through efficient technical support. Responsibilities: Providing first-level contact and problem resolution for all users with hardware, software, and applications problems. Resolving user-reported issues using available tools and following procedures and policies for the handling of support cases. Troubleshooting and diagnosing problems to determine their root causes and finding appropriate solutions. Escalating unresolved issues to the appropriate higher-level support team. Documenting all user interactions and steps taken to resolve incidents in the service desk system. Maintaining and updating the knowledge base with accurate and up-to-date technical information. Assisting with the setup and configuration of end-user hardware and software. Conducting hardware and software inventory management to ensure accuracy and accountability. Participating in IT projects as required by the management. Providing on-the-spot training to end-users to prevent recurring issues. Ensuring security and privacy protocols are followed to protect systems and sensitive information.

IT Technician DEPARTMENT: Information Technology FLSA: Full-Time, Salary, Administrative PURPOSE: Provide IT support for onsite and remote employees. Manages help desk queues and ensures that tickets are resolved in a timely manner. Gathers information, opens tickets and performs troubleshooting steps to resolve issues in a timely manner. Helps to maintain current systems including installing hardware/software and/or replacing equipment. Supports medical record conversions of new and existing practices. WORKING RELATIONSHIPS: Reports directly to the IT Manager Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RESPONSIBILITIES Works for and receives general guidance from the IT Manager with limited daily supervision. Actively monitor, collaborate and work help desk queues and ensure issue resolution in a timely manner. Provide day to day maintenance of practice's IT environment. Install, evaluate, and configure new workstations, software, peripherals, and mobile devices. Maintain inventory of equipment, software and software licenses and advise upper management of the availability of hardware, software system(s) applications enhancements. Assign users and computers to proper groups in Active Directory/Azure. Manage on boarding/off boarding of users including providing on boarding training. Monitor antivirus applications and ensure clients have current version and resolve any issues in a timely manner. Duties, responsibilities, and activities may change at any time with or without notice. REQUIREMENTS Physical Infrastructure Experience - must have experience in building the infrastructure of telecom networks, Local Area Networks (LANs), and Wide Area Networks (WANs) and working in IDF/MDF locations. Responsibilities will include providing site surveys, evaluating the physical network for improvements, installing network devices along with any needed physical infrastructure (cables, audio/video, etc.). Travel - this role will require significant regional travel and sporadic travel to other regions in our footprint. Daily travel to be expected throughout the supported region (OR,WA,ID) Up to 20% travel to other regions to help support practice conversions. This position will be a remote position with no physical office location. Must live in the Southfield, MI or Lansing, MI regions. COMPETENCIES Information Technology: Windows Moden Desktop Support, Microsoft Office products, Windows Server, Active Directory, Office 365, RDP, GPO, and mapped drives MS Office Administration: Entra, Exchange, Teams, SharePoint Networking switches, routers, and firewalls Help Desk tracking software. Software distribution and installation Security management; including Antivirus support, patch management, MFA, backups, network monitoring and cyber security awareness education to customers. Documentation of assets, practice information, solutions, and standard operating procedures Service and Delivery: Customer focused, provide excellent customer service. Ability to gather requirements from customers, provide status updates and solve customer issues in a timely manner. Telephone, email, verbal, and other interpersonal skills Meet all project and task deadlines. Ability to communicate solutions and issues to regional, non-technical leadership. Multi-task oriented Ethical Conduct Personal Effectiveness/Credibility Independence. Can diagnosis and correct a variety of physical and software-based systems independently. Qualifications QUALIFICATION STANDARDS Education: High School diploma. College Degree preferred Preferred certifications include Azure, ITIL, CompTIA A+, Networking+, and CCNA but are not required Experience: Minimum of one year of experience in a technical support, helpdesk or network support position. Endodontic/Dental experience preferred Basic networking skills required with advanced networking skills a plus Necessary skills: Ability to assess and prioritize workload. Ability to troubleshoot equipment problems. Ability to successfully train associates. Ability to communicate clearly and concisely through written and verbal communications to staff and users Multi-site healthcare experience preferred.