Information technology/support technician jobs in Springfield, MA

Lane Construction is one of America's leading construction companies, specializing in large, complex civil infrastructure. For 135 years, it has contributed to the development of the country's transportation systems including the Interstate Highway System and a vast network of roads, bridges, airports, metros, and railways. Lane specializes in mobility, tunneling, and water resources to address sustainable development and climate change adaptation challenges. Integrated Job Description IT Alignment Coordinator Description: Mission Drive strategic alignment between information systems and business objectives, ensuring effective management of IT collaboration services. Define evolving architectures, standards, and roadmaps, driving integration, security, compliance, and the value of IT investments. Key Responsibilities Strategy & Architecture Definition of the target architecture (API-first, event-driven, data domains) Simplification of the application landscape and reduction of redundancies Design and maintenance of the strategy and roadmap of collaboration services (voice, video, messaging, etc.) Governance & Compliance Guidance management, reference architecture, and compliance checks Security oversight, privacy by design, GDPR, ISO and vendor risk Coordination with CISOs, DPOs and business stakeholders Collaboration Services Leadership of engineering and service management teams for collaboration tools Performance, availability, security, and SLA monitoring Interface with strategic partners and service providers Data & API Governance Definition of rules for data ownership, quality, API cataloging, versioning Promotion of reuse and updated documentation Innovation & Technological Evolution Research and adoption of emerging technologies to improve collaboration Recommendation of innovative solutions to support business goals Change & Communication Change management, IT committees, standards adoption (TOGAF, COBIT, ITIL4) Promotion of the culture of continuous improvement Measurable KPIs % of integrations compliant with standards Reduced point-to-point integrations and duplicate apps Reuse rate of components/APIs Time-to-market for new strategic integrations Coverage and updating of the API/Events catalog Audit results, GDPR/ISO compliance % on-time/on-budget projects; Realization of benefits vs business case Deliverables - First 90 Days Assessment As-Is: map of integrations, risks, technical debt Capability Map & Integration Principles Reference Architecture & Pattern (EDA, batch, data mesh) API & Data Governance Model Operating Model: roles, processes, responsibilities Vendor Scorecard & Contract Rationalization Plan Required Skills Technical/Methodological Enterprise & Integration Architecture (SOA, Microservices, EDA) API management, data governance, security Framework: TOGAF, COBIT, ITIL4, ISO 27001/20000 Managerial Leadership of complex programs Management of C-level stakeholders, suppliers, budgets Change management and effective communication Soft Skills Strategic vision, decision making, negotiation Clear communication and result orientation Applications ERP (SAP & JDE preference), engineering/project systems (Primavera, Autodesk, Unifier), EDMS (Aconex, Procore) Requirements Bachelor's degree in Computer Science/Engineering or equivalent 10+ years in IT, 5+ in governance/architecture/integration roles Fluent English Organizational Position Reports to: ICT Directorate / CEO (to be defined) Collaborate with: Enterprise/Domain Architects, CISO, DPO, PMO, Procurement, Finance Lane Construction offers a comprehensive benefits package with an excellent opportunity to grow and be part of one of the most respected names in the construction industry. Lane is an Equal Opportunity Employer.

Shift Detail: 1130p - 730a 40 hours a week. With every other weekend. Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us. Job Summary: The Diagnostic Imaging Support Associate provides safe and appropriate basic patient care in order to assist in the delivery of care to patients supporting a safe and positive patient experience. Includes patient screening paperwork, assisting with patient transport, maintaining supplies, and providing general clerical assistance to patients and staff. May perform direct patient observation, reporting changes in patient condition to appropriate department staff. Job provides basic patient care and support to Diagnostic Imaging department while providing a unique opportunity to learn more about the modalities within Diagnostic Imaging to determine which modality is of most interest and potential for next step in career path within Diagnostic Imaging. Qualifications High school graduate or equivalent required. Previous clerical or patient care experience in a clinical setting preferred Basic Life Support (BLS) Maintains infection control policies related to patient care Works efficiently as a team member both within and across clinical settings to provide quality service through communication, cooperation and collaboration. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

As in all Technology Solutions Center positions, the position should provide the best possible positive customer experiences while applying ITIL practices to every interaction supporting all customers and processes. This position takes on a high level of multi-tasking that includes leadership, project work, and task coordination. This position also manages our Apple device management system JAMF. Actual salaries will vary depending on multiple factors, including but not limited to degrees attained, experience, and other considerations permitted by law. Comprehensive compensation details, including any additional benefits, will be communicated upon finalization of the employment offer. Responsibilities Review and coordinate Ticket queue: - Review the job ticket queue and assign it to a technician that would best fit the request. When needed, provide the technician with the tools and documentation necessary for the ticket request, and be ready to answer any question the technician may have. You may also need to address some requests directly. - Plan and execute computer deployments according to the manager's approved deployment plan. During deployment, you must understand the end-user computing requirements built accordingly. - Provide troubleshooting and resolution for peripherals, including but not limited to printers, scanners, and projectors. Provided Service to the College Community: - Provided support locally and across all remote campuses or online Springfield College community. - Troubleshoot faculty, staff, and student devices and provide proper diagnostic. When the organization owns the device, the technician must request the part needed to fix the issue. Students, Faculty, and Staff use support platforms for troubleshooting and training. - Provide initial support and troubleshooting for classroom and lab technology, including but not limited to projection, doc cams, smart boards, instruction computers, and wireless. - Help user with password reset. Project and training the staff: - Perform tasks within project initiatives and under the direction of the designated project manager. - Support focus areas as requested by the manager in the interest of better serving customers (i.e., LMS point person). - Cross-train student workers and team members on tech topics (i.e., new hardware troubleshooting procedure) to improve processes and support. Document common issues and describe them in a non-technical language to understand technical and non-technical users. Analysis and Implementation Actions: - Support both Windows and Mac platforms and stay up-to-date on the latest update and features. - Project or Task requirements collection, including end-user requirements, and working with a project planner to define the specifications. - Small project or task implementation requires taking an existing project or task plan and implementing it to completion, including necessary documentation. Coordinate and Support Advance Technical Support: - Meet with faculty per appointment to review classroom technology usage. Get an understanding of their need and report back to your supervisor. - Train users on standard technology usage. Provide necessary resources and feedback. - Monitor and develop group policy and configuration profiles in JAMF for Mac OS and iOS devices, including virus and malware mitigation. Communications: - Work collaboratively with all members of IT to establish best practices and ensure complete solutions. - Communicate with manager regularly and provide status updates as requested. - Inform manager of significant issues including but not limited to parent phone calls, customer complaints, all outages, customer down-time - Identify significant complaints and send to manager. - Follow-through tasks to completion, unless directed otherwise and provide summary as requested by manager. - Communicate information regularly as needed with student workers and train them on new procedures to ensure student workers are sharing accurate information. Documentation: - Identify and request tools to improve job role. - Document and post procedures for repetitive tasks - Prepare for and contribute to team meetings and follow through on take-aways. - Ensure clear understanding of support priority order (ie: Major outages, Classroom outages, student access) - Contribute to the team positively through brainstorming, secondary support, and feedback at team meetings. - Ask questions of manager or teammates to improve knowledge-base and address issues. Research and Professional Development: * - Each day, we see numerous new scenarios in technology that need to be researched and resolved. This research is for improving support experiences and new troubleshooting techniques. You will document this research and share it with your fellow technicians. In some cases, you will research equipment and test them. Provide a review of the equipment, pointing out the pros, cons, and recommendations. In some cases, this review is sent to the vendor. Qualifications * Associate's or vocational/ technical school degree in Computer Science or related field required. * Bachelor's Degree in Computer Science or related field preferred. * Minimum of 1-3 years of experience required. * Intermediate proficiency in Microsoft and google suites. Knowledge, Skills & Abilities The technician will need a high level of computer knowledge and troubleshooting skills. They will also need excellent research and writing skills. You will also be required to work on multiple task simultaneously, mean that time management and organization is vital for this position.

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 25 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life. Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society. Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits. Are you looking for a rewarding career in manufacturing? If so, IPG Photonics may be the place for you! Working with IPG Photonics you will be working with teams that influence the future of laser technologies. Our In-house Technical Customer Phone Support will be serving as a liaison between our Customers and Field Service Engineers for our LASER Products Duties Issue RMAs as required and ensure RMA database entries are current Coordinate scheduling of repair activities at IPG, both warranty and non-warranty Support mid to high power laser pre- and post-installation activities Support development of training modules for both IPG and Customers Help manage failure analysis activities, including taking pictures and documenting failure analysis results Create/revise work instructions, procedures, user manuals, training documents

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Full-time Description Performance Systems Development (PSD) is seeking a QAD/Technical Specialist to conduct quality assurance on RESNET energy-efficiency ratings for residential buildings throughout the Northeast region. As a(n) QAD/Technical Specialist, you will: · Conduct quality assurance reviews of energy models, rating files, and supporting documentation for residential buildings. · Perform field inspections to verify compliance with RESNET and related program requirements. · Collaborate with HERS Raters, RFIs, and Modelers to resolve discrepancies and provide technical guidance. · Prepare detailed QA reports and maintain required documentation for RESNET, EPA, and DOE programs. · Support development of QA policies and procedures while staying current with industry standards and participating in training events. This position reports to the Sr. Manager of Energy Codes/Provider Services and plays a key role in helping PSD achieve its program goals, meet contract deliverables, and support client and regulatory requirements. About PSD Performance Systems Development is a national leader in building science and energy efficiency. Since our founding 25 years ago, we've grown to over 100 employees who are passionate about delivering creative and effective solutions that drive change in how buildings use energy. We focus on three core areas: 1. High-impact energy efficiency programs that improve building performance. 2. Workforce development and industry training to upskill professionals. 3. Innovative software solutions to manage and analyze energy efficiency data. Our work advances energy policies, supports contractors, and drives sustainability efforts across the industry. What You Bring · Certified RESNET Quality Assurance Designee (QAD)* Or HERS rater with 5-10 years of proven experience. · Proven experience in conducting quality assurance activities in the residential construction sector. · Familiarity with residential single-family and multifamily energy efficiency programs. · Expertise in ENERGY STAR and ZERH programs. · Strong knowledge of energy modeling software and rating protocols. Ekotrope or REM/Rate, familiarity with both is preferred but not required. · Excellent communication and interpersonal skills to collaborate effectively with internal and external clients. · Ability to work independently in a remote setting while maintaining productivity and meeting deadlines. · Willingness to travel approximately 40% within the northeast region. Additional Details Physical Demands: Frequent computer use requires periods of sitting and close audio-visual concentration, along with field-related activities such as driving to multiple locations, moving ladders, carrying and setting up equipment, standing for extended periods, and crawling in attics and crawlspaces. Work Environment: Office work performed in a collaborative environment with a high degree of independence. Travel Requirements: Willingness to travel approximately 40% within the northeast region. Compensation & Benefits Salary: Competitive, commensurate with education, qualifications, and experience. Benefits: Health Insurance, 401K savings plan, Life Insurance, Long-Term Disability Insurance, Flexible Spending Accounts, Paid Holidays, Unlimited Sick Leave, and a Paid Benefit Time program. How to Apply Interested candidates should apply directly. PSD is not accepting applications from recruiters, 3rd party agencies, or outsourcing firms. Learn more about us at ********************* Diversity & Inclusion PSD strives to create a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status or any other status protected by law. Performance Systems Development is an Equal Opportunity Employer Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Salary Description $66,000-$75,000/year

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

PAYCE Technology is develops hardware and software solutions for the parking industry. Our clients include hospitals, restaurants, hotels, casinos, banquet facilities, ski resorts, and many other private venues. We are a family-run business, are experiencing fast-paced growth, and take pride in providing superior customer service and the quality of our employees. To keep pace with our expanding offerings, we are adding to our programming/systems development staff. This is a great opportunity for someone with 1-2 years of professional experience and is looking for a position that offers growth potential, creativity, and the opportunity to make a significant impact on our products. Role Overview We are seeking a new team member to serve as our First-Level Help Desk and Technical Support Specialist. This role acts as the primary point of contact for initial technical support and plays a hands-on role in kiosk preparation, client interaction, software installation, and early-stage testing. Position will involve office work and travel to operational sites. Key Responsibilities First-Level Help Desk Support Serve as the initial point of contact for client and internal support requests Perform first-level troubleshooting, issue triage, and resolution Escalate issues appropriately with clear documentation and diagnostics Kiosk & Hardware Operations Build, configure, and prepare kiosks and related hardware Order, track, and manage hardware parts and replacements Assist with staging and deployment activities Software Installation & Maintenance Install, upgrade, and configure operating systems and applications Support software rollout and version upgrades Participate in “alpha” testing of new releases prior to production deployment Client & Site Interaction Communicate directly with clients regarding issues, status, and resolution Assist with troubleshooting client/location network connectivity Provide on-site or remote support as needed Training & Documentation Assist with client and internal training sessions Create and maintain basic technical and support documentation Required Qualifications 1+ years of experience in technical support, help desk, or IT support (or equivalent hands-on experience) Working knowledge of Windows operating systems Basic understanding of networking fundamentals (IP addressing, connectivity troubleshooting) Ability to assemble, configure, and troubleshoot basic hardware Strong communication skills and customer-service orientation Ability to follow structured procedures and document work clearly Comfortable working independently and as part of a team Preferred Qualifications Experience supporting kiosks, embedded systems, or specialized hardware Familiarity with client or site-based networks (switches, VLANs, basic firewall concepts) Experience installing and upgrading software in production environments Experience with ticketing and issue-tracking systems (e.g., Jira, Zendesk, ServiceNow) Exposure to QA, release validation, or pre-production (“alpha”) testing Basic scripting or automation experience (PowerShell, Bash) Experience assisting with training or creating technical documentation Salary Range: $48,000 - $65,000 annually (DOE) Lower band ($48k-$54k): Entry-level candidates with limited professional experience but strong aptitude Mid band ($55k-$60k): 1-3 years of relevant experience, able to operate independently at Tier 1 Upper band ($61k-$65k): Strong Tier 1 ownership with some Tier 2 overlap (networks, deployments, testing)

Job DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Handle all manner of PC, laptop and tablet related hardware and operating system configuration as well as Equipment Deployment Project activity including annual refresh project while maintaining daily workload. Depot Staff will image devices, track inventory, ship devices, troubleshoot hardware/software and log files. Maintain process and communication with Engineering and other supporting departments. Process disposal requests from campus locations. Depot staff will be required to participate in after-hours on call support activities as needed and work extended hours to complete project activity or catch up on workload. Assist with the LOB refresh project of 1000 devices a month. This will involve imaging, QA, Labeling, Shipping and Updating remedy asset for all equipment shipped for Remedy request throughout the US. Qualifications This will be a First Shift Position- The Depot ISC's will be packing and moving large quantities of equipment and should be able to lift 50 lbs. Demonstrate working knowledge of workstations, configurations and operating systems (Active Directory, Excel, Word, Access, MS System Center Console Management, MS Deployment Tool). Demonstrate advanced hardware knowledge. Demonstrate working knowledge of SCCM Environment and LOB build images. Problem Solving & Decision Making, Business Knowledge & Partnership, Self -Management, Leadership, Planning & Project Management, Organization and Communication skills are required. Knowledge of Remedy, and IT Asset Management are desirable. Additional Information Thanks & regards Praveen K. Paila ************

GLASTONBURY PUBLIC SCHOOLS Glastonbury, Connecticut NOTICE OF VACANCY Coordinator of Multimedia Services (Non-Contract) Full-Time, 12 months, 40 hours per week ANNUAL SALARY: Range $85,375-$92,857 Full Benefits Provides services, support, assistance and in many cases coordinates the multimedia needs across the district for Drama/Musical productions, GHS Pops Concert, HS Graduation and many other events. Coordinates and provides support for internal and external groups using lighting and sound for stage productions, or events afterschool, in the evening or on weekends. Recruits, trains and manages a staff of multimedia student employees. Mentors students in A/V club to learn equipment and support multimedia needs for before/after school events. QUALIFICATIONS: Knowledge of managing lighting and sound for musicals, band/orchestra events and drama productions on a stage. Knowledge of programming lighting and sound consoles functions and operations. Knowledge of complex audio and video production devices and equipment. Successful candidate should be detail oriented and able to multitask in a fast- paced environment. STARTING DATE: February 2, 2026 APPLICATIONS: Apply online at ********************* - Posting #2568 See Coordinator of Multimedia Services Job Description posted on Glastonbury Public Schools' website for complete information on job requirements and qualifications. GLASTONBURY PUBLIC SCHOOLS IS COMMITTED TO INCLUSIVE WORK ENVIRONMENTS. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.

We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire, Birmingham and Worcestershire areas to provide regularly scheduled IT support and ensure that they receive the best possible customer service. Job title: Onsite IT Technician Term Time Job Description: Onsite IT Technician Term Time £20,621.93 Birmingham Based We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire area to provide regularly scheduled IT support and ensure that they receive the best possible customer service. This role comes with training, the first few weeks will be spent shadowing a member of our highly experienced and supportive team to ensure that you are fully equipped to support the clients in your area. With this in mind we are open to considering people with an interest in IT without hands on work experience in this field. This is a term time only role so you will only work during the school terms, the role is also field based so the right person for this role will also have a full clean drivers license and their own vehicle. What you will be doing * Provide scheduled technical maintenance and support for ICT to a set of schools. * Involvement in larger installations in schools in line with documented project plans. * Provide reactive IT support as required, including telephone support, remote support, site visits and assistance with hardware quotations. * Research and to document development projects and procedures for the team in line with strategic objectives for the business. What we are looking for * Strong customer service skills * An interest in IT and a career in this area * Ideally some form of qualification in IT (GCSE/A Level) or equivalent although this is not essential * Happy to work term time only * Full UK licence with access to own vehicle About Entrust Entrust is a joint venture between Capita and Staffordshire County Council. We work across the UK in partnership with schools, academies and local authorities to provide specialist expertise around school improvement, learning technologies, and property and support services. We currently work in over 50 local authorities, with 600 schools. Join us and you'll be part of the fastest growing school-to-school support partner in England. What's in it for you? * A competitive basic salary of £24,043.50, prorated to reflect the part time nature of the annual hours (actual salary £20,621.93) * The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice * Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more * Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology * Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email ******************************** or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - ********************* Location: Birmingham * United Kingdom Time Type: Full time Contract Type: Permanent

IT Field Services Technician / ServiceNow CSM AnalystCanaan, CT We are looking for a motivated Field Services and Performance Analyst to join our team. This role focuses on managing and enhancing the ongoing integrations and providing support to the department's Dashboards. This role will support omnichannel improvements and capabilities for our ServiceNow Live Agent. Additionally, the resource will work on customer channels via the website, social media, and any interactions via the CSM Platform. This role will support IT Asset Management (ITAM) and Performance Analytics (PA), as well as part-time setting aesthetics. This position offers excellent growth opportunities for Techs looking to advance their career and expertise in a specific field while gaining hands-on experience across multiple IT areas. Schedule: Monday through Friday, 9:00 am - 5:30 pm (on site), Saturdays / Sundays (remote, on call as needed) Your Role: PaaS and Infra Administration: * Maintain Items, Catalogs, and Knowledge, and continually improve services and incident analytics for our Service Desk. * Will maintain client dashboards [Clinical Data and IT], providing real-time analytics [PBI to ServiceNow. * Maintenance and continuous improvement of Mobile UI Agent and Now Applications, and in addition to building a New Customer NOW application. * Learn and dive deep into the ServiceDesk operation numbers, to be able to report to the company and perform quick workarounds during high-impact incidents and drive faster resolution to reduce the business impact. * Will Update Current Company Status - Business Operations Statuses - to Report Plan Changes, Outages and Unplanned Changes. * Demonstrate and provide - Hourly Updates to provide status to Ongoing Problems, Incidents, and workarounds, demonstrating Progress eliminating re-incidence. * Will assist with maintenance of Customer Platform Databases and Tables, to improve success rates for our case management - summarization AI platform. * Will work with Design and IT, HR, Finance to improve customer service portals, and knowledge bases. * Join Workshops with Platform techs and help to organize and maintain focus for automating various forms of notifications and communication workflows. * Assist the compliance team in maintaining focus on implementing and adhering to planned access controls and security strategies. ITAM and Field Services: * Will be managing a comprehensive asset lifecycle from procurement to disposal, including asset control and depreciation - Status, State, . * Understand how to create Models and Products, as well to and Manage Purchase Orders. * Automate SN web and agent applications, and coordinate asset tracking transitions based on event triggers. * Support field services operations, including workstation deployment and maintenance. * Overview and assist with hardware installation, cable management, and desk minimalist setup. * Record and maintain asset compliance and optimize software licensing automation. * Generate frequent asset reports and develop actionable cost-optimization recommendations. Technical Infrastructure Support: * Help with the support of Microsoft Intune device management operations and integrations with ServiceNow. * Collaborate with Network teams during incidents. Assist Cisco network engineers when necessary to physically access the hardware. Help with monitoring, reporting major incidents, guaranteeing that problems are escalated accordingly, and providing analytical insights into incident impact. * Coordinate video conferencing setups and system support for the ongoing meeting rooms, ensuring minimal cables and hardware look, in addition to keeping them running smoothly. * Help and eager to learn and support CAs and PKI, SCEP deployment processes. * Maintain security compliance - Implement security protocols in test environments and release them via Change Management. Required Qualifications * Some experience with ServiceNow (administration, configuration, or business analytics) * Eager to Learn ServiceNow and Microsoft Intune integrations. * ITIL Frameworks are our most recommended knowledge -required * Knowledge of PKI, certificate authorities, and SCEP protocols * Hardware and Software Asset Lifecycle * Strong analytical and problem-solving skills. * Excellent communication and documentation abilities * Commitment to Compliance, security, and best practices. Preferred Qualifications * ServiceNow/ ITIL certification * Experience with Microsoft Intune and Cisco platforms * ITAM experience and software asset management knowledge * Basic networking knowledge (cabling, access points) * CompTIA A+ or equivalent technical certification * Field services or technical support experience Compensation: The base rate of pay for this position is $49,000 - $57,500 per year. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions. Benefits: * Comprehensive benefit package * Paid Time Off (which increases after 1 year with Mountainside) * Paid holidays including a Multicultural Holiday * 401(k) with employer matching * Free meals while working on the Canaan campus * Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue. About Mountainside: Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success. Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC. Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. Salary Description $49,000 - $57,500

Job Description Job Category: Mechanical Job Type: Full Time Hourly Rate: $22.48 - $26.00 per hour depending on experience Production Equipment Technician (3 Positions )- Our client: A financial services organisation that requires specialised personnel to support their backend infrastructure and systems. These individuals are responsible for working on the organisations cabling and connectivity framework, ensuring reliable network integration across all departments. Job Details: We are seeking a Production Equipment Technician to join our team in South Windsor, CT! We are looking for someone to maintain production equipment to ensure maximum availability and reliability. This includes performing various corrective and preventative maintenance activities on all production equipment, including equipment specific to archival storage and retrieval of computer-generated data (File Based servers) where applicable. We need an individual to read and interpret technical service bulletins and manuals to develop troubleshooting plans for problems. Responsibilities: Perform preventative and corrective maintenance as well as troubleshoot equipment problems. Respond to Technical Support calls in a prompt manner to ensure timely resolution. Appropriately logs all support calls into the technician tracking system (e.g., FIIX) to ensure all work time and parts are appropriately accounted for. Install electrical wiring and controls for all production-related equipment. Install, troubleshoot, and repair computer hardware related to production equipment. Relocate production equipment and support the installation of new equipment as required by management. Qualifications: High school diploma or equivalent; technical/vocational education preferred. Vendor/equipment repair certification preferred but not required for at least one of Broadridges insertion platforms (e.g., Blue Crest, Bowe, Buhrs, etc.) 3 years experience within a production environment with resultant knowledge of equipment repair. Proven proficiency in the operation and repair of high-speed production equipment is necessary. Must possess good oral and written communication skills. Ability to take direction and to work effectively under time constraints is necessary. Work Shifts Available: LWN - Wednesday, Thursday, Friday & Alt Saturday 6:00 PM to 6:00 AM LWD - Thursday, Friday, Saturday & Alt Wednesday 6:00 AM to 6:00 PM EWD - Sunday, Monday, Tuesday & Alt. Wednesday 6:00 AM-6:00 PM

Job DescriptionRole and Responsibilities Advanced Troubleshooting Diagnose and resolve complex hardware, software, and network issues requiring deep technical expertise. Perform root-cause analysis to prevent recurring incidents. System Administration Manage and maintain user accounts, permissions, and security policies in Active Directory and Microsoft 365. Support and execute backup processes, disaster recovery procedures, and system restorations. Network Management Troubleshoot connectivity issues across VPNs, DNS, DHCP, VLANs, firewalls, WiFi access points, and switching infrastructure. Assist in configuring and optimizing network equipment to ensure reliable performance. Documentation & Process Improvement Maintain detailed and accurate records of support requests, resolutions, and system changes. Contribute to the development of internal knowledge bases, SOPs, and continuous improvement initiatives. Mentorship & Collaboration Support and mentor Tier 1 Help Desk staff by providing guidance and technical escalation assistance. Coordinate with third-party vendors, MSP partners, and Level 3 engineers to resolve advanced issues. Management & Organizational Skills Prioritize and manage ticket queues effectively, ensuring timely resolution of client issues. Potentially oversee daily help desk operations or act as a team lead to support workflow and team efficiency. Experience 24 years of experience in IT support or help desk roles. Prior experience in a Managed Service Provider (MSP) environment is highly desirable. Technical Proficiency Strong knowledge of Windows/mac OS, Microsoft 365, Active Directory, and Azure AD. Understanding of network protocols, firewall management, VPN technologies, DNS/DHCP, VLANs, and WiFi systems. Experience with RMM tools such as DATTO is essential. Soft Skills Excellent customer service and communication abilities in a fast-paced, client-facing environment. Strong problem-solving skills, attention to detail, and the ability to remain composed under pressure. Education & Certifications Bachelors degree in Information Technology or a related field is a plus. Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP) are preferred. Industry-Specific Knowledge Experience supporting dental industry applications, including imaging systems and practice management software, is a significant advantage. About BestLogic Staffing BestLogic Staffing is a top staffing firm partnering with some of the largest names in various industries. Our professional recruitment teams place talented individuals at client locations worldwide, providing hundreds of exciting career opportunities! To learn more about our process or speak with a recruiter directly, call 1-866-585-8055. BestLogic Staffing is an equal-opportunity employer.

Job Requirements: · 5+ years' Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, SIEM, etc. · 5+ years' work experience as a System Security Engineer or related position · Experience with network security and networking technologies and with system, security, and network monitoring tools. · Thorough understanding of the latest security principles, techniques, and protocols · Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols · Expertise with vulnerability management and attack simulation tools. · Triage escalated alerts. While resolving in a timely manner · Self-starter and ability to multi-task the workday around assigned activities and prioritize with minimum supervision. Special Responsibilities: People in this role must be extremely good problem solvers and have strong technical ability and communication skills. They must be able to deal with Ambiguity and be able to understand and provide solutions to complex problems. About Fairfax Fairfax is a holding company which, through its subsidiaries, is engaged in property and casualty insurance and reinsurance and investment management. Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings, Limited and benefit from a strong capital base and a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways. Our generous benefits package includes\: Health, Dental and Disability Insurance, a company match 401k plan, and Group Term Life Insurance. Allied World is an Equal Opportunity Employer. All qualified applicants will be considered for employment without consideration of any disability, veteran status or any other characteristic protected by law. To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworld and LinkedIn at linkedin.com/company/allied-world. Job Title\: Senior Specialist, Engineer, IT Info Security & Governance, Security Operations Location: Farmington, CT. Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training, and mentoring programs. Our people are our most important asset, and we are very proud of the quality of our team members. Position Summary: An engineer who is passionate about security and brings extensive expertise to the field, while actively collaborating with colleagues to drive projects forward and celebrate shared accomplishments. Job Responsibilities: Engineer, implement and monitor security measures for the protection of computer systems, networks, and information. Identify and define system security requirements. Design computer security architecture and develop detailed cyber security designs. Prepare and document standard operating procedures and protocols. Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks. Assist on designing endpoint agent deployment to provide 100% coverage in and out of the enterprise. Research emerging threats and vulnerabilities. Write comprehensive reports including assessment-based findings, outcomes, and propositions for further system security enhancement. Flexible in working hours and available afterhours/weekends during service outages and project rollouts. Participation in an on-call rotation is required to ensure continuous coverage and rapid response to security incidents.

The Technology Group, LLC (**************************** a rapidly growing technology consulting firm that sets the standard for excellence in quality, service, and professionalism. Our teams of highly skilled specialist to support mid-sized clients, in the greater Hartford and New Haven services markets. Our clients have a mission critical need for technology. Our specialist manage their own schedule giving them flexibility to have work-life balance. Candidates selected for the position will be given training and have the opportunity to learn and work with a wide range of technologies. If you think that this may be a good fit for you, please review the qualifications listed below. Job Description Key Responsibilities Demonstrates ownership and responsibility for timely completion of all work assignments. Demonstrates strong desktop and user support. Makes progress toward certifications. Proactively manages maintenance visits. Communicates all tasks and information quickly and efficiently with the primary engineer. Works independently and shows initiative. Projects confidence to clients. Stays current on technology. Qualifications Education and Experience Associate degree in Computer Networking from an accredited college or university and/or equivalent years of experience. One to two years minimum experience working in related area in a network environment. Certification requirement: MCTS in Windows 7, Configuration; Comp TIA A+ CompTIA network+ preferred The Technology Group offers a very competitive, subsidized benefit package, including medical and dental coverage. Other benefits paid entirely by the company include LTD, STD and Life Insurance. The company also offers a 401 (k) Plan which typically includes a discretionary match. Plus, our company offers a very generous Paid Time-Off policy. Our firm pays to stay connected by providing Smartphones to all engineers with a paid service plan. You will have exposure to state-of the-art technology. We offer subsidized parking, and other perks, too, but what attracts and retains most Technology Group engineers is our work environment. Employees on our team work hard, support each other, are given opportunities to grow, and are generously compensated for their individual and team contributions. Qualified, interested candidates should send salary history along with cover letter and resume to: Kathie McCarthy, Director of Human Resources, The Technology Group, LLC: [Click Here to Email Your Resumé] Additional Information Travel is limited mostly to Connecticut. The Technology Group offers a very competitive, subsidized benefit package, including medical and dental coverage. Other benefits paid entirely by the company include LTD, STD and Life Insurance. The company also offers a 401 (k) Plan which typically includes a discretionary match. Plus, our company offers a very generous Paid Time-Off policy. Employees start off with 3 weeks annually! Our firm pays to stay connected by providing Smartphones to all engineers with a paid service plan. You will have exposure to state-of the-art technology. We offer free parking, and other perks, too, but what attracts and retains most Technology Group engineers is our work environment. Employees on our team work hard, support each other, are given opportunities to grow, and are generously compensated for their individual and team contributions.

GZA GeoEnvironmental, Inc. (GZA) is currently seeking a Senior CAD Specialist to support our engineering and consulting practice in Glastonbury or Trumbull, Connecticut. Typical projects include site development, grading, storm water management, landfill engineering, dam rehabilitation, sub-surface profiles, 3D terrain modeling, environmental data management and presentation, field survey data management and reduction, and preparing field stakeout files for GPS and total station survey equipment. The ideal candidate is a highly motivated individual who possesses the ability to multi-task, work with a team of diverse scientists and engineers, adhere to project deadlines, and demonstrates a strong work ethic. Key Responsibilities: Maintain an expert proficiency in AutoDesk Civil 3D 2022 (C3D) and future upgrades. Maintain and promote company computer-aided design and drafting (CADD) standards. Create, maintain, and revise C3D “intelligent objects” such as points, surfaces, corridors, profiles, and section views. Preparing complete plan sets from marked-up plans and/or verbal instruction within a project team. Providing engineering support in the form of surface analysis including cut-fill estimates, volume calculations, watershed analysis, and site grading using C3D. Preparing detailed and accurate documentation and data analysis. Performing technical execution of projects under the supervision of project managers. GZA emphasizes a One Company environment, and as a member of our team, you may be asked to assist on projects and tasks outside of your primary responsibilities. Qualifications: Bachelor's degree in Engineering, Environmental Science, or similar. 5+ years' experience with AutoDesk Civil 3D. Strong attention to detail. Problem solving and organizational skills. Candidate must possess a valid driver's license in good standing. Professional attitude and self-motivation. Strong verbal and written communication skills. Demonstrated ability to follow direction, work both independently and in teams. Availability to work Monday through Friday and some evenings and weekends as warranted by project demands. Working knowledge of computers and Microsoft Office suite. Solid understanding of trigonometry and geometry Experience with ArcMap/GIS and/or MicroStation is desired but not required. About GZA: Supports continued professional development and enrichment. Exciting work environment. Generous, company-subsidized benefits package, including medical, dental, vision, tuition reimbursement, and 401K retirement plan. GZA is an employee-owned multidisciplinary engineering consulting firm with a history of more than 60 years of providing innovative engineering solutions to improve the natural and built environment. We are an ENR Top 500 Design firm focused on geotechnical, environmental, water, ecological, and construction management services. With a staff of interrelated professionals dedicated to providing high-level expertise on complex projects above, below and at ground-level, GZA's experts provide seamless integration across practice areas, client type, and location. GZA GeoEnvironmental, Inc. is an Affirmative/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, physical or mental disability, citizenship status, marital or veteran status, age or other protected status. Note to Recruitment Agencies: GZA GeoEnvironmental, Inc. and its subsidiaries do not accept unsolicited resumes from staffing agencies, recruiting firms, or other third parties. All unsolicited resumes will be considered a gift, and GZA will not be obligated to pay a referral fee. GZA explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. This policy is in place to ensure we respect the relationships with our preferred vendors and avoid any potential misunderstandings.