Information technology/support technician jobs in Tinley Park, IL

The End User Computing Specialist will be responsible for the delivery of internal and external customer facing technology services. This position will participate in a team charged with delivering high-quality, cost-effective services including client computing hardware and software support as we evolve into the modern workplace. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person or remotely) in a timely and accurate fashion and provide end-user assistance where required. Essential Job Functions Delivery of End User Computing (EUC) technologies Provide level 2 support and act as escalation point for service desk and other IT teams Perform systems analysis and consult with users to determine hardware, software or system specifications Perform analysis, diagnosis, and resolution of complex problems recommending and implementing corrective solutions The design, development, documentation, analysis, creation, testing or modification of computer systems or programs based on and related to user or system design specifications Automate and streamline current processes Document repetitive and predictable activities in order to shift workloads to first level teams Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, printers and related hardware and software to deliver required service levels Assist with setting up for town halls and resolving any issues associated with A/V Work with vendors to resolve issues and provide technology solutions to users Hardware lifecycle management Provide timely verbal and written communications as required with users, vendors, and staff Help train and assist employees, establish/build and grow self-service solutions Ensure standards are met and maintained through the implementation of automated and/or manual tools and related reporting Other duties as directed by management Duties, responsibilities, and activities may be assigned or changed from time to time. Minimum Qualifications A Bachelor's Degree in Computer Science, Management Information Systems, or Information Studies and industry certifications or equivalent work experience, preferably in a large corporate environment Experience deploying and supporting Windows workstation environments including Active Directory Experience installing, troubleshooting and administration of Microsoft 365 and other common business applications Experience with configuring and troubleshooting desktop and laptop hardware Experience with end user workstation management platforms such as Microsoft Endpoint Configuration Manager and Intune Previous experience supporting end users in a Citrix Workspace environment a plus Experience with configuration and administration of Mac and other Apple products a plus Working knowledge of network protocols such as: TCP/IP, DNS, DHCP, WINS, and SMTP Ability to develop technical documentation for training and end user procedures presenting ideas in user-friendly language Strong customer service orientation with the ability to maintain a customer service focus while juggling multiple tasks and priorities Ability to adapt and work with people from multiple sites and countries Ability to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/software Ability to deliver under pressure and cope with a demanding workload often operating to tight deadlines Excellent oral and written communications skills are necessary, as well as the ability to interact in a team-oriented, collaborative environment Detail oriented, outgoing, and comfortable working with all levels of corporate personnel and possessing the ability to learn quickly and manage multiple priorities Excellent problem solving and troubleshooting skills Ability to manage multiple priorities as well as flexibility to adapt to change with new systems and methods while working in a team environment. Working Conditions Sitting for extended periods of time Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components Lifting and transporting of moderately heavy objects, such as computers and peripherals In addition to regularly scheduled hours and responsibilities, IT staff and management are frequently required to assist on special projects and emergencies. This includes, but is not limited to, regularly scheduled evening or early morning maintenance and emergency response at any time (24x7x365). These additional responsibilities are an essential function of the job and are required to ensure continuous operations and minimize disruption to end-users. ** This is a full-time, W2 position with Hub Group - We are NOT able to provide sponsorship at this time ** Salary: up to $56,700 This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand Benefits We offer a comprehensive benefits plan including: Medical Dental Vision Flexible Spending Account (FSA) Employee Assistance Program (EAP) Life & AD&D Insurance Disability Paid Time Off Paid Holidays BEWARE OF FRAUD! Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind Hub Group will never solicit money or credit card information in connection with a Hub Group job application. Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail. Hub Group job postings are posted on our career site: ******************************** About Us Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $4 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit ****************

Role - EUC Specialist . Mode - Fulltime . Experience - 5 + Years Must Have Technical/Functional Skills - Deep end-point management experience, including Intune with mixed operating systems (Windows, Mac OS, iPads, Android tablets). Provide hands-on assistance with laptops, tablets, POS devices, printers, and peripherals. Troubleshoot hardware/software issues and escalate to EUC or depot teams as needed. Roles & Responsibilities - White-Glove Support : Act as the first point of contact for store IT issues, coordinating with Customer's Service Center (Store Support). Address and resolve long-standing tickets and improve store satisfaction with IT services. Maintain a professional and responsive presence across store and office environments. #LI-RJ2 Salary Range - $65,000 - $70,000 a year

The role is responsible for the design, implementation, maintenance, and performance of the organization's network and server infrastructure, including physical and virtual environments. This role supports the credit union's mission by ensuring high availability, security, and efficiency across all systems that support internal applications, member-facing systems, and business continuity. As part of the IT team, this position provides Tier 2/3 support and may occasionally assist with Tier 1 duties as needed. A Senior IT Support Analyst handles more complex technical issues, provides mentorship to junior analysts, and often leads problem resolution efforts, whereas Level I and II analysts primarily focus on routine support tasks and escalating unresolved issues. Key Responsibilities may Include: Server Infrastructure Management • Design, implement, administer, and monitor physical and virtual servers, including hardware lifecycles and OS patching. • Deploy and manage Microsoft Windows Server environments, including Active Directory, DNS, DHCP, SQL, File, and Print Services. • Manage virtualization platforms (VMware or Hyper-V), server clusters, and SAN storage systems. • Oversee enterprise backup, recovery, and disaster recovery strategies in alignment with business continuity plans. Network Administration • Design, implement, monitor, and maintain LAN/WAN, SD-WAN, remote access, and cloud connectivity technologies. • Configure and maintain routers, switches, firewalls, and network hardware/software. • Administer VPNs, encryption, and firewall rules to maintain a secure network posture. • Ensure accurate network diagrams, documentation, and asset inventory records. Monitoring and Performance • Continuously monitor system performance, health, and logs to proactively identify and resolve issues. • Conduct regular system audits to determine capacity, performance trends, and compliance gaps. • Perform software updates, security patches, and certificate renewals in accordance with change control procedures. • Serve as system administrator for business applications such as Jack Henry products (CFM, Synergy, Image Center) Security and Compliance • Apply and manage OS patches, updates, and software upgrades according to change management policies. • Maintain documentation for server configurations, procedures, and compliance audits. • Ensure all activities comply with internal policies and external regulatory requirements (e.g., BSA, GLBA). Support and Collaboration • Provide Tier 2/3 escalation support for the IT Service Desk and assist with end-user issues when necessary. • Coordinate with vendors and other departments for system implementations and issue resolution. • Train IT staff on new technologies, tools, and procedures. • Participate in on-call and scheduled maintenance windows. Qualifications: Required: • Bachelor's degree in Computer Science, MIS, or a related field. • Equivalent work experience may be considered in lieu of a formal degree. • Minimum of 3 years of experience in Microsoft Windows Server infrastructure administration. • Proficiency in Microsoft Windows Server, PowerShell, SQL Server, and Group Policy. • Experience with networking hardware/ software and managing LAN, WAN, SD-WAN environments. • Experience in enterprise backup and disaster recovery planning. • Must possess or be able to obtain CompTIA Security+ and CompTIA Server+ within 180 days of hire. • Familiarity with system performance tools, monitoring solutions, and ticketing systems. Preferred: • 6+ years of IT experience supporting multi-site environments. • Certifications such as Network+, Microsoft, Cisco, VMware • Experience working in a credit union or similar regulated financial institution • Knowledge of NCUA regulatory reporting requirements and compliance standards like PCI or FFIEC. • Working knowledge of Microsoft 365 administration. Work Conditions • Must be able to lift and carry equipment weighing up to 50 lbs and work within server rooms or data center environments. • This position is primarily on-site and not eligible for remote work. • Requires frequent use of computers and regular engagement in hands-on technical troubleshooting. • Occasional travel to branch locations is required. • Must be willing to work flexible hours, including evenings and weekends, to support scheduled maintenance. • Participation in a rotating on-call schedule is required, with availability to respond to 24/7 critical system alerts. Additional Expectations • Standard office environment with periodic extended hours during month-end and year-end reporting • Occasional travel may be required for training or audits • Participation in a rotating on-call schedule is required, with availability to respond to 24/7 critical system alerts. We are an equal opportunity employer

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team is searching for a new IT Services Technician. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We offer comprehensive benefits to promote health and wellness among our staff. This is a hybrid position in Schaumburg, IL. We'll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $55,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage What You'll Do: Provide support to end users via remote support sessions and on-site Provide support for Microsoft technologies including Windows and Office 365 Configure and deploy new laptop and desktop systems Document incidents and follow resolution procedures Provide exceptional customer service at all times Skills You'll Need: 1-2 years of previous technical support experience Experience with building desktops and troubleshooting hardware issues Enjoy working as part of a collaborative team and in a fast-paced environment Analytical thinking, problem solving, and the ability to learn quickly Ability to work a light, rotating on-call schedule Technical curiosity! Associate's or Bachelor's degree in an Information Technology related field is preferred Experience with Active Directory and Group Policy a plus Ability to travel to head office in Madison, WI on occasion preferred, including one week at the start of the role Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: *******************************************************************

Technical Support Specialist FTD-MTAC Support WHO WE ARE For over 110 years, FTD has helped people give with meaning for life's most important occasions through fresh florals, plants and gifts. With cutting-edge software, our mission is to deliver the best gifting experience online by processing millions of orders a year, enabling small businesses to win big in the ecommerce space. We focus on solving tomorrow's challenges in partnership with our nationwide network of trusted, expert florists. We're made up of a diverse group of big thinkers and decision makers who influence how we operate and the results we deliver. By consistently testing, implementing and celebrating new ideas, we're committed to growing your career from within. Together, we can continue to provide a meaningful experience for our customers, partners and our most valuable asset: our employees OVERVIEW The chief responsibility for the position of Technical Support Specialist is to provide our FTD members with technical support over the phone on the technology they have purchased and provide a resource for our sales team to complete new Mercury installations as they are sold. You will ensure they can seamlessly use our proprietary software by troubleshooting, diagnosing, and resolving technical issues while delivering an exceptional customer service experience. The ideal candidate will have strong technical expertise, excellent communication skills and a passion for helping others. WHAT YOU'LL DO Provide technical troubleshooting of various issues by listening to member's issues, diagnosing problems, and working with them to resolve all issues. Accurately record and document all actions taken when working within a customer account. Monitor rejected online orders using the internal computer applications. Monitor incoming emails and other order related messages using the internal email and computer applications. Professionally respond to incoming messages and emails from florists and internal customers alike. Consistently achieve performance goals as defined by management. Each rep should review their own statistics daily in order to monitor their progress towards continual improvement. Provide our members and customers with quality service. This information is documented during the quality monitoring sessions. Read and retain information from memorandums, newsletters, and training materials to effectively service customers. Participates in ongoing on-the-job training. This may include attending team meetings, huddles, one-on-one sessions with members of management, peer coaching, refresher training, as well as structured classroom training. Perform other duties as assigned. FLSA: Non-Exempt WHO YOU ARE Technical Specialist with 2+ years of experience providing high quality technical support and customer service. You find purpose through solving issues and thrive off being solution oriented and compassionate to those you are helping. High school diploma required; 2 Year college degree preferred / or 3 years equivalent experience. Minimum 2 years' experience in a position with a high level of customer interaction, specifically through phone support Working knowledge of various Windows Server versions, Windows 8 , Windows 10, Windows 11. Hardware troubleshooting skills to include computers, network printers, routers, switches, and POS equipment. Understanding of basic networking skills, VPN and VM experience Strong communications skills appropriate for B-to-B client support both in the written and verbal formats. Strong documentation skills, previous call logging experience required Experience with JDE, Soft-phone systems, and other CRM systems; preferred not required Capable in MS Office Suite (Including MS Teams). Ability to work in a dynamic, virtual environment requiring self-motivation and adaptability with outstanding time management skills. Team oriented, with the strong desire and ability to mentor, coach and motivate peers. Ability to multitask, manage conflict and flexibility are essential for this position. SCHEDULE Flexible to work a standard shift within support center's published hours (Mon-Fri: 7:30 am to 6:30 pm Central Standard Time, Saturday: 7:30am to 4pm CST, Sundays as needed for floral holiday seasons) subject to change. This position is 40 hours per week and schedule is determined by needs of leadership at the time of hiring. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Deskside Support Technician Must Have Skills Windows Deskside Support. Hardware & Peripheral Troubleshooting Ticketing System Experience Customer Service & Communication Ability to Support Manufacturing Environment

Our client is a globally recognized established luxury fashion house specializing in high-end women's apparel. They are looking for an IT Analyst to provide technical support for their IT infrastructure. You will analyze system performance, troubleshoot issues, and implement solutions to optimize operations. Key Responsibilities Support day-to-day IT operations: network maintenance, system setup, software troubleshooting, and user support. Collaborate on improving system reliability, connectivity, and performance across departments. Develop and maintain scripts or automation tools to streamline workflows and data processes. Assist with data reporting and visualization where you would be connecting Excel reports and datasets into Power BI dashboards. Monitor system performance and proactively identify opportunities for optimization. Ensure adherence to IT and security policies while assisting in documentation and process updates. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Solid understanding of IT systems, networks, and software applications. Exposure with Excel (advanced formulas, macros, VBA, or scripting) and experience connecting or transforming data for Power BI or other reporting tools. Proficient in basic programming or scripting languages (e.g., Python, PowerShell, SQL, or JavaScript). Strong problem-solving and analytical mindset with attention to detail. Excellent communication and collaboration skills, comfortable supporting teams and helping non-technical users.

The IT Technical Support Specialist - Sr. position will be responsible for ensuring proper IT technical support, allowing end users to accomplish their business tasks. Supports local and remote PC and mobile hardware and software, via direct or remote contact with the hardware and/or the end user, as well as performing network system administration. This position serves as the second-level escalation support to a third-party outsourced first-level helpdesk. Plans, implements, monitors and supports corporate hardware and software infrastructure. Deploys, administers, and supports corporate and remote office servers/desktops. Performs advanced system and user administration for the entire organization and design. Installs software and peripheral equipment onto corporate workstations. Manages and installs appropriate operating system and software upgrades, patches, printers, drivers, etc. Provides third-level support for issues which are escalated by the second-level service delivery team and first-level helpdesk. Resolves complex end-user requests for installs, problem diagnoses, and equipment repairs. Performs hands-on fixes, including software/ hardware install and upgrades.

Title: IT Generalist Must be US Citizen 4-5 days in office in Itasca The Information Technology (IT) Generalist performs a dynamic spectrum of tasks to keep a company's information systems up to date, running smoothly, and transparent to the business. IT Generalists are extremely valuable because they learn skills quickly, think on their feet, and are assigned to projects and tasks based on business needs. IT Generalists are expert learners, problem solvers, and big-picture thinkers keeping company success paramount. This position reports to the Senior Director of Information Systems. PRIMARY (Essential) FUNCTIONS: The Information Technology Generalist's key functions will align with ensuring ongoing data and asset protection, software and hardware support, technical support and training for staff members, and special projects as assigned. Demonstrate a broad understanding of various technologies and practiced skill sets in the IT spectrum. This includes solutions, project management, security, privacy, network design and management, web and web security, database, equipment and software inventory, budget, and all aspects of the user experience. Perform vital roles in cybersecurity, data, and asset protection including security events and malicious email mitigation. Assist with the implementation and the reinforcement of security measures to protect the Company's data and assets, including data storage, backup, and recovery. Ensure data integrity, security, and compliance with relevant regulatory requirements. Assist with identifying non-compliant areas and implementing solutions. Act as escalation point and expediter for users experiencing hardware, software, or network-related issues unresolved by the Help Desk or other entities. Provide support by helping users define, diagnose, and resolve issues. Interpret user technical experiences and needs for technical support for clarity and accuracy. Utilize troubleshooting techniques and diagnostic tools to isolate root causes and determine right solutions. Communicate technical concepts and solutions in a clear and understandable manner, fostering positive relationships with end-users and support entities. QUALIFICATIONS: Experience: 7 years' broad and varied IT experience or proven blend of experience and technical certifications. Skills/Abilities: Experienced in Microsoft Active Directory & the full specturm of a M365 hybrid environment. Microsoft Itune and Entra including SaaS SSO integrations. Demostrable experiencece with Microsoft Azure Highly proficient with multiple OS including Windows, Mac, Android, and iOS. Demostrable experience with IoT, SaaS, IaaS, etc. Practiced experience with a spectrum of network infrastructure devices and cabling. Detailed oriented, organized, excellent communication skills, Skilled in using and assiting users with Microsoft Office suite Windows and Mac. A strong security and privacy background is preferred.

Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**

An international chemical manufacturing and solutions company in the Itasca, IL area is looking for an IT Infrastructure and Network Administrator who responsible for designing and implementing the company's IT infrastructure systems as well as network management. IT Infrastructure and Network Administrator Responsibilities: - Design, implement and maintain core IT infrastructure systems - Write scripts to automate processes - Monitor overall IT systems to ensure high performance and stability - Maintain and improve backup systems - Maintain and monitor network security and seek for an improvements -Responsible for assisting help desk responsibilities as well as perform system updates, - Ensure systems meet security requirements - Design and develop communication systems - Provide technical support for hardware and software issues IT Infrastructure and Network Administrator Requirements: - Bachelor's degree in Information Technology, Computer Science or Business - At least 3 years of experience with IT infrastructure - At least 3 years of experience with M365, Entra ID - At least 3 years of experience with network work support - Experience with tier 1,2 helpdesk - Experience with Jira ticket is a plus - Ability to travel up to 10 percent to MI and CA - Strong communication and organizational skills - This position includes manufacturing and office work environment. While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 25 pounds, lift in excess of 25 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision. Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success. We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. We prioritize direct applicants; third-party resumes may not be reviewed.

Hybrid - Northbrook, IL (Onsite Tues/Wed/Thurs) 3-6 Month Contract-to-Hire We are supporting a large enterprise organization that is continuing to build out its Technology Procurement function. This is a great opportunity for someone who wants meaningful ownership, visibility, and the ability to shape procurement processes within a growing team. What You'll Be Doing Manage end-to-end procurement for mid-tier IT deals, generally ranging from $2K-$100K Lead vendor evaluations, quotes, negotiations, and contract reviews in partnership with IT and business stakeholders Negotiate renewals, pricing, and terms across software/SaaS, hardware, and IT services Support MSAs, SOWs, SLAs, license agreements, and subscription renewals Leverage Coupa to manage requisitions, approvals, POs, contract records, and renewals Track software licenses, maintenance contracts, and subscription utilization Ensure compliance with licensing terms and support internal/external software audits Maintain strong cross-functional relationships as the procurement function continues to centralize Identify cost savings opportunities through re-sourcing, supplier consolidation, and negotiation strategy Help improve processes and documentation as the organization continues to scale What You Need 5-7+ years of IT Procurement experience Hands-on experience negotiating software/SaaS contracts (renewals and new purchases) Strong familiarity with contract terms (SLAs, indemnification, termination rights, DPAs, usage rights, etc.) Experience supporting IT hardware, software, and/or system integrator/service provider purchasing Coupa experience strongly preferred - especially Procure-to-Pay and/or Contract Management Ability to work closely with technical and business leaders in a maturing procurement environment Strong communication, negotiation, and stakeholder partnership skills Ability to be onsite in Northbrook, IL three days per week (Tues/Wed/Thurs) Details Contract-to-hire (3-6 months) Competitive hourly pay with strong conversion potential Fast 2-round interview process If you are someone who enjoys true IT procurement work - negotiating deals, reviewing contracts, partnering with business/IT leaders, and improving processes - this is a great fit.

Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager. Responsibilities Provide Level 1 support for store and office users via phone, ticketing system, email, or in person. Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking. Resolve routine software, hardware, and connectivity issues or escalate when necessary. Assist with installing, configuring, and updating hardware and software across store locations. Help maintain back-office systems, time clocks, scanners, and communications tools. Support the rollout of new equipment, system upgrades, and store technology initiatives. Ensure devices and systems are maintained according to company standards. Collaborate with the IT team to improve processes and reduce recurring issues. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred. 2+ years of technical support experience required. Retail or grocery industry experience is highly preferred, especially with POS or store operations systems. Basic understanding of computer hardware, networking fundamentals, and mobile devices. Strong troubleshooting, communication, and customer service skills. Ability to prioritize tasks and work independently in a fast-paced environment. Willingness to learn new systems and technologies. Ability to travel to store locations as needed. Job Type: Full-time Work Location: In person Benefits: 401(k) 401(k) matching Dental insurance Vision insurance Health insurance Life insurance Paid time off

Our client is seeking a Support Lead, ServiceNow IRM and GRC to join their team! This position is located in Chicago, Illinois. Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions Serve as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modules Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs Provide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teams Respond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolution Investigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutions Implement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustments Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status Participate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validated Maintain and update technical documentation, knowledge base articles, and runbooks related to the GRC/IRM environment Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders Desired Skills/Experience: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience 5+ years of hands-on experience with ServiceNow IRM Extensive experience with GRC processes, specifically in a support or maintenance capacity Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self-Assessments (RCSA) Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc. In-depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow Excellent communication and problem-solving skills Ability to diagnose technical issues and clearly communicate solutions to technical and non-technical stakeholders Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $105.00 and $125.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

The IT Systems Administrator may be required to perform duties that include elevated privileges. As a trusted custodian to the Company's sensitive information and/or systems you will be expected to maintain professional conduct and protect the confidentiality of any information to which you may have access. You will be expected to commit yourself to the highest standards of moral and business ethics. Essential Duties and Responsibilities Support a 2 million square foot warehouse environment Configure/Troubleshoot desktop issues and applications Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, thin clients, and software within established standards and guidelines Configure/Troubleshoot handheld scanners, Access Points, and warehouse networking Cable/Replace any failed hardware for warehouse wireless support mounted at 30 feet and higher utilizing a scissor lift or fork lift Provide a point of escalation and support to the Technical Infrastructure Group Participate in weekend, night, and alternate shift maintenance activities, as required Perform general system administration duties in a Windows Active Directory environment Support, maintain and administer third party applications Produce appropriate documentation for application deployment, configuration, and related processes Participate in disaster recovery planning, testing and response Perform routine preventative maintenance on all hardware on a routine and scheduled basis Perform network troubleshooting to isolate and diagnose common network problems Non-Essential Duties and Responsibilities Enforce change management and compliance processes Work as a technical resource on assigned projects Independent analysis, communication, and problem solving Position is expansive and additional responsibilities can be added Additional duties as assigned by manager Job Qualifications - Education and Experience Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments College degree preferred but not required. Minimum of 3 years working experience in a warehouse environment preferred Must have a minimum of 3 years working experience and intimate proficiency with Microsoft Technologies, IBM AIX and UNIX Must have a minimum of 3 years working experience with Active Directory administration and troubleshooting Must have experience supporting mobile email devices such as Blackberry, iPhone (and other, similar technologies) Sound working knowledge of Internet/Intranet technologies including security features Sound working knowledge of network infrastructure and operations, including switching, routing, Ethernet, TCP/IP Working knowledge of remote access technology such as VPN or VM View Proficient and familiar with MS Office Professional Suite including the ability to fluently use Microsoft Word, Excel and PowerPoint Must have Good verbal and written communications skills Self-motivated and directed Must have very strong problem solving skills Physical Requirements General office environment requiring ability to: stand, walk, sit for extended periods of time speak and listen to others in person and over the phone use keyboard and read from computer screen and reports lift up to 15 lbs. Safety The candidate must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others. Supervisory Responsibility None

IT Administrator- Easy Label Will work with local operations and Local Site Support to take ownership of all product label applications in Skokie, building new barcode formats and databases. Standardizing into a single platform. Essential Duties and Responsibilities: Identify and quantify all product label formats and supporting data file. Work with Local Site Support to build a secure folder structure to maintain formats and databases. Interview Operations to identify all barcode software platforms. Standardize all label formats, flyers, and instruction sets into a single modern Easy Label platform. Test all new formats. Train end users on how to use new platform. Specialized Skills and Knowledge: A working knowledge of Easy Label or other similar barcoding software. Easy Label Bartender Loftware AutoLabel Working knowledge of DBFs. Organized. Excellent communication stills. Access 97 expert Minimum Requirements: Computer science, systems, or engineering degree- OR- 3-5 years of experience in the field with Access and Barcoding Software Experience in building and maintaining databases (i.e. Microsoft Access). Needs to show an understanding of basic concepts. Experience building complex formats via a labeling platform/software i.e. Easy Label, BarTender, AutoLabel, etc. Preferred Requirements: Knowledge of Microsoft SQL server and/or SQL server express. Able to create SQL statements and long-term backend solutions Travel: As needed to client site Monday-Friday 7am-4pm $60.00-$70.00/hr Temporary: 6-12 months Skokie, IL 60076

Hi, Greetings from Teceze! FIELD IT SUPPORT ENGINEER - BACK FILL (Temporary Support for Primary Engineer) Job Title: Field IT Support Engineer - Back fill (Temporary) Duration: Temporary / Contract Location: Onsite (Batavia IL) Job Summary The Field IT Support Engineer (Backfill) will provide temporary onsite technical support to ensure uninterrupted IT operations during the absence of the primary support engineer. This role involves troubleshooting hardware/software issues, handling user requests, and maintaining IT infrastructure. Key Responsibilities Provide onsite L1/L2 IT support for all users during primary engineer's absence. Troubleshoot and resolve issues related to desktops, laptops, printers, network connectivity, and mobile devices. Support M365, Outlook, Teams, OneDrive, and user account management. Handle Azure AD-related tasks: password resets, access issues, group assignments. Manage ticketing activities using ServiceNow (incident, service requests). Perform basic network checks (LAN/Wi-Fi, switches, IP configurations). Support audio-video (AV) systems, conference rooms, and meeting setups. Provide VIP support for senior leadership. Handle printer, scanner, and industrial scanner troubleshooting. Assist with system updates, installations, and replacement of faulty hardware. Ensure documentation and daily reporting of issues handled. Required Skills L1/L2 IT support experience (1-3 years preferred) Strong knowledge of Windows OS, M365, and basic networking Hands-on experience with ServiceNow or similar ticketing tools Hardware troubleshooting expertise (laptops, desktops, printers) Good communication and customer service skills Ability to work independently onsite Nice to Have Experience in AV support Knowledge of ITIL process Prior field support or desktop support experience Seniority Level Associate Industry Information Services Employment Type Temporary Job Functions Information Technology Skills Laptops Operating Systems

About the job Operations Technician 1 **Shift - 12am - 10am Sun - Wed*** Csquare is a global data center leader in retail colocation and interconnection services. The company operates a footprint of 61 data centers in 29 markets around the world, providing services to more than 2,300 leading enterprises, service providers, and U.S. federal government agencies. Centersquare brings proven operational excellence, global scale, flexibility, and customer-focused innovation together to provide a comprehensive portfolio of data center and interconnection solutions. The Operations Technician 1 (O) is an entry-level position responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include installations, troubleshooting, monitoring, and documentation. Primary Responsibilities · Work directly with colocation customers to isolate and troubleshoot issues as necessary. · Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center. · Layer 1 cable testing, including light testing, continuity - Transmit/Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC/SC, RJ45). · Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks. · Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers. · Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team. · Follow all global policies and procedures. Effectively escalate events in a timely manner to the appropriate team. · Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling. · Work efforts which require work with ladders and various hand tools. · Employee's assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On-call and overtime will be necessary depending on workload requirements. · Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as required to perform this task. Server lifts can be utilized where applicable. · Perform additional/other duties as assigned such as (but not limited to): Physical Security (monitoring and controlling access to the data center), cleanliness and appearance of raised floor (including physical clean-up) and shipping/receiving duties. Experience & Qualifications · High School Diploma or equivalent required, operational and technical experience in an IT environment preferred. · IT certification is desired. · Experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable is desired. · Windows operating system navigation, general commands and system programs/processes knowledge and experience. · Security clearance via Government or other agency background check may be required for customer support. · Excellent communication and organizational skills are required. · Strong team player. Employer will not sponsor visas for this role Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The Safety Technology Specialist is responsible maintaining the integrity of our safety technology systems (Beacon, SuperVision, Vehicle Technology - Samsara/Lytx/Seon), maintaining the data integrity in all systems. This individual will serve as a liaison between Corporate Safety and Compliance, local operations teams and vendor partners.A critical responsibility of this role is partnering with field teams to provide system training and address technology concerns. Key Responsibilities: Manage, track and disseminate vehicle technology (Lytx on-board cameras) when re-deployment is required Maintaining system inventory Assigning devices to appropriate assets Provide troubleshooting assistance to field personnel when devices are not reporting Monitors, evaluates, and actions emails addressed to the centralized team inbox Work in partnerships with various cross functional teams (IT, HR, Operations, etc.) to collect, update and provide data or make recommendations on system updates required. Ensure continuous system improvements and best practices within the organization are tracked to completion Collaborate with vendor partners and internal Safety personnel to ensure alignment on system training content and messaging Reinforce a consistent message of safety, accountability, on adoption of technology across all areas. Participate in various special ad hoc projects providing research, analysis, and contribute toward solutions Collaborate with Safety, Operations, and Maintenance departments to ensure technology supports student safety and regulatory compliance. Qualifications: Bachelor's Degree preferred 3-5 years of experience in general business operations, safety, or change management Advanced knowledge of Power BI/DOMO, Excel, and reporting software to prepare reports Strong communication and interpersonal skills with the ability to engage both frontline drivers and corporate leadership Familiarity with telematics or AI-driven safety platforms such as Samsara, Lytx, Geotab or Verizon Connect preferred Experience working with locations that are located remotely