Information technology/support technician jobs in Vancouver, WA - 617 jobs

OIA Global Since its founding in 1988, OIA Global has grown into a $1 billion world-class logistics and packaging company that employs over 1,400 professionals in 28 countries. Our knowledge, solution design experience, and installed infrastructure give our customers the confidence and capability to extend their supply chains from emerging production areas to key commercial markets. Summary: This position liaises between business and technical groups and is responsible for creating documentation to ensure ongoing communication and development is clear. This role will focus primariy on creating and deploying reports that are utilized by both internal and external stakeholders. The Analyst helps ensure technical work is properly prioritized according to the priorities set by leadership and the project manager. This role serves as a primary contact coordinating user acceptance testing before and after production releases as well as production support responsibilities. Hybrid Role: Wil be expected to work designated days in the office and others from home. Location: 2100 S River Parkway, Suite 800, Portland, OR 97201 Salary Range: $80,000 to $110,000 annually The actual pay may vary based on several factors, including professional experience, hiring location, skills, and competencies. Duties and Responsibilities: Understand and discuss technical concepts with non-technical and technical employees Participate in Agile team ceremonies Conduct unit, system, and user acceptance testing to ensure changes meet requirements Lead requirement gathering sessions with users for small projects Document use cases and technical guidelines for assigned projects Resolve maintenance projects as they arise with guidance from Senior and/or Lead Analyst Identify issue patterns and participate in root cause analysis and resolution Responsible for system monitoring, support response and support queue management for any one of OIA's applications Occasional support outside normal business hours Required Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience leveraging both agile development and waterfall release approaches Experience with LEAN or other process improvement methodologies Experience with writing Functional and System documentation Knowledge of technology, vendors, services, and methodologies to build digital offerings Able to learn how to use flowchart and diagram tools such as LucidChart Familiarity with Application Integration Preferred Familiarity with RPA, AI, ML Preferred Strong leadership, team building, communication, and customer service skills Ability to function autonomously and use good judgment in a fast-paced, global environment Ability to adapt to changing priorities, shifting needs and moderate ambiguity Knowledge of and capable to introduce new technologies to the organization Ability to develop strategies for crucial solutions for the overall success of the business Experience in data analysis and data visualization to draw business-relevant conclusions Education and Experience: 2+ years experience as a business analyst or functional analyst or a similar role Must have hands on experience with Oracle ERP Experience with Power BI, Report development and testing Must have experience with the following ERP modules - General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR) Fixed Assets (FA), Purchasing (PO), Inventory (INV), Order Management (OM) Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Ability to lift to 15lbs/5 kg Minimum to no travel required The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.

You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve. SUMMARY Provides computer support to employees in all departments and branches. The pay range this position is between $21.00 and $30.00 an hour. The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Assists users to resolve computer related problems such as inoperative hardware or software. Assist users with logon issues. Computer hardware and software maintenance and installation. Writes project reports and documentation for new or modified software and hardware. Diagnose PC, LAN, WAN and data communication problems. Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers. Assists department staff with application customization. Assists with work projects such as converting to new hardware or software. Makes recommendations for improvements in computer system. Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs. Participates in and completes training objectives with passing scores. Follow all Riverview policies and procedures. RELATIONSHIPS Daily contact with Supervisor to receive direction and discuss department issues. Daily contact with IT department staff. Frequent contact with other departments/branches to provide assistance and support. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience. SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner. OTHER Accurate data input; at least 30 wpm. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions . Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings. Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.

You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve. SUMMARY Provides computer support to employees in all departments and branches. The pay range this position is between $21.00 and $30.00 an hour. The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Assists users to resolve computer related problems such as inoperative hardware or software. Assist users with logon issues. * Computer hardware and software maintenance and installation. * Writes project reports and documentation for new or modified software and hardware. * Diagnose PC, LAN, WAN and data communication problems. * Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers. * Assists department staff with application customization. * Assists with work projects such as converting to new hardware or software. * Makes recommendations for improvements in computer system. * Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs. * Participates in and completes training objectives with passing scores. * Follow all Riverview policies and procedures. RELATIONSHIPS * Daily contact with Supervisor to receive direction and discuss department issues. * Daily contact with IT department staff. * Frequent contact with other departments/branches to provide assistance and support. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience. SKILLS * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. * Ability to write reports and business correspondence. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner. OTHER Accurate data input; at least 30 wpm. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings. Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

ABOUT US: Ascensus Global, Inc. (formerly MultiLingual Solutions, Inc.) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 21 years of successful experience providing professional language services, foreign language and cultural training, and analysis support to a broad client base consisting of more than 40 U.S. military and intelligence customers, as well as over 2,000 civilian government, commercial and non-profit organizations in various fields. With ISO 9001:2015 and 17100:2015 certifications, AGI provides services in more than 100 languages, employing innovative technologies and methodologies and applying best practices from both the Government and commercial arenas to advance each customer's unique communication and operational objectives throughout the U.S. and across the globe. POSITION SUMMARY: AGI is seeking two (2) Technical and Resource Support Specialist in JBLM in WA to support a country-wide language training contract. The Technical/Resource Specialist is responsible for providing customer service, administrative support, and resource/facilities functions 100% of the time. *This contract is pending award. Requirements ESSENTIAL RESPONSIBILITIES: Provide customer service support (in person, via email or phone), which includes assisting customers in the selection and checkout of materials and orientation to the use of language facility equipment upon request from customers. Provide support to staff and instructors with such administrative functions to include but not limited to copying support, typing, duplication of classroom materials such as audio and video tapes, training aids and classroom set up and tear down, arranging supplies and training aid support. Schedule facilities and distance learning delivery to include monitoring the use of the computer lab/language lab. Control and maintain an extensive inventory of materials, publications and equipment. Generate reports on attendance, inventories and scheduling. Install and configure devices such as scanners, printers, and keyboards upon consultation with local network administrators. Provide expertise in Automated Visual (AV) technologies, general multi-media equipment, interactive whiteboards and touchscreens, language lab equipment, CD burners, scanners, satellite communications equipment, digital cameras and digital video cameras, video capture software and hardware utilities, and sound recording equipment and software. Provide generalized instruction on the operation and use of such equipment on an ad hoc basis. Provide expertise in the installation and use of office software, such as MS Office suite products, data management program, educational and foreign language software, particularly with the installation and use of foreign fonts. Review and test software packages for potential use in projects and operations and maintain up to date knowledge of computer technology and recommend upgrades and new equipment as necessary. Provide expertise with authoring software to include the ability to design screen pages for web-based lessons, develop and use templates, import audio and video media, create hyperlinks and linking sound files, edit technology aspects of lessons, create navigation tools and strategies, manipulate fonts and use font development software, and develop keyboard layouts for foreign fonts when necessary. Provide technical expertise to all staff, teachers, and students with computer/technology and language laboratory issues. Provide expertise in managing and maintaining a web site, using current HTML-based authoring tools. Configure and manage language learning telecommunications links comprised of satellite television broadcasts, teleconferencing, video conferencing, and Internet distance learning programs. SECURITY CLEARANCE: All personnel hired are required to possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment. QUALIFICATIONS: U.S. citizenship. Minimum 1 year of technical and resource support experience. Familiarity with foreign languages and/or training. PREFERRED QUALIFICATIONS: Experience supporting a language training contract. 3 years of technical and resource support experience. WORK ENVIRONMENT: 8-hour shifts. PAY RANGE: Pay Range: $85,000 - $95,000 Ascensus Global Inc. (AGI) pay range and level are general guidelines for this job. Several factors, including education, geographic location, contract labor categories, experience, knowledge, skills, and abilities, or market data, determine the final salary. BENEFITS: Our benefits package includes health and welfare options (medical, dental, vision, and health savings account), short and long-term disability, company-paid life insurance, additional voluntary coverage, a 401(k) plan with company match, paid time off, and holiday pay. AGI is committed to equal employment opportunity without regard to race, color, ethnicity, national origin, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion, disability, military/veteran status, or any other characteristic or condition protected by federal, state, or local laws. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination regardless of their physical/mental disability or veteran status.

Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance. This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Responsibilities Customer Support: * Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns. * Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests. * Accurately document interactions, resolutions, and escalations in the ticketing systems. * Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency. * Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership. * Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals Cross-Functional Collaboration & Internal Support: * Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage. * Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements. * Use knowledgebase for all troubleshooting, promotions, known issues, and software updates. Customer Experience & Continuous Improvement: * Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty. * Proactively identify opportunities to improve the customer experience and operational workflows. * Support department initiatives related to process refinement, and quality enhancement. * Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication. Requirements Education: * High school diploma or equivalent required. * Advanced degree or certificate preferred Experience: * Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred. * Experience troubleshooting hardware, software, or connected devices strongly preferred. * Experience supporting order management, logistics, or e-commerce processes preferred. * Previous work within the fitness or consumer technology industry is beneficial. Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: * Health & Dental Insurance * Company paid Life Insurance * 401(k) * Time Off benefits * Product discounts * Wellness programs EOE/M/W/Vet/Disability #ZR

Who We Are: Hubb is a technology solutions company that is re-inventing the way companies and organizations plan their conferences and events. Our 30+ event-solutions company is based in Vancouver, WA with a global customer base. Hubb delivers software solutions for conference management and mobile applications for mid-market and enterprise clients. Hubb powers many of the world's largest conferences for some of the world's most recognizable brands. Our Culture: We are a team of professionals who are passionate about innovation and excellence. We perform our work much the same way we live the rest of our lives because we recognize that there is no such thing as work-life balance - there's just this one life and we happen to be living some of it here at the office. We speak, dress and behave exactly like we do anywhere else which means we are our genuine selves at all times. We believe we are happier and more productive when we can be true to what drives us each individually. We are fun loving, intellectually curious and enjoy celebrating the journey. Ultimately, we build products & services for people who enjoy their jobs and we appreciate the ability to enjoy our own. Because if you could be happy in your work… why wouldn't you? The Job: As the Technical Customer Support Specialist, you will be responsible for handling front-line, inbound support requests from our customers. These support requests relate to a wide variety of support issues. The hours worked are variable, and could include early mornings, nights, or weekends. This position is a part-time long term contract with the possibility of transferring into a permanent role. Essential Duties and Responsibilities: Manage support tickets, calls and emails Provide both client and end-user training Partner with clients by assisting them with configuration of the Hubb product Serve as a subject matter expert to all clients Troubleshoot technical issues Partner with members of other teams to resolve client issues Key Competencies & Skills Minimum 1-year experience providing support for SaaS organizations Proficient in full Office Suite with particular expertise in using Excel Good working knowledge of HTML and CSS and working knowledge of Document Object Model including knowledge of browser inspections tools to assist in technical troubleshooting of existing code base Ability to use technical troubleshooting tools including reading user error logs, browser console logs, and browser inspection tools Knowledge of REST APIs a plus Basic knowledge of Javascript or JQuery a plus Ability to multi-task and prioritize issues Strong computer skills a must including basic Windows and Mac OS functionality Comfortable troubleshooting issues using live remote desktop sharing applications Demonstrated ability to patiently solicit needed information from non-technical users and communicate the technical solution in understandable terms Self-starter with proven ability to work proactively and independently Excellent written and verbal communication skills

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

The Desktop Support role will provide high quality desktop / technical support to users for business critical functions. This role will build, deploy and manage computers and peripherals as well as maintaining the inventory. ESSENTIAL JOB FUNCTIONS Assist with day-to-day IT help desk operations including desktop support, system upgrades, and maintenance. Respond to requests for technical assistance in person, via phone, and electronically. Provide onsite support for remote locations as required. Maintain a high level of response to all queries by all users. Log all help desk interactions. Install & maintain desktops, laptops, printers, scanners, & other peripherals. Maintain hardware/software inventory including ordering and maintaining inventory of computer supplies. Maintain desktop backup software and AV software. Monitor spam filters. Troubleshoot computer hardware, software, and network issues. Establish connectivity of ‘Smart phones' to appropriate company's email system and MDM. Aid monitoring, response and intervention for IT related security incidents and violations, and site outages. Maintain smooth workflow and advise your supervisor of workload as necessary. Provide on-site desktop & A/V support to executive leadership in the Portland office. Other duties as assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS 3+ years' experience providing help desk support in an enterprise windows environment. Experience with installing, configuring, and troubleshooting Windows 10 operating systems, Office 365, and HP printers in a networked environment. Ability to troubleshoot and assist with hardware, software, and network problems in person and remote. Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize. Strong initiative and the ability to work successfully in an environment with minimal direction. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

This Help Desk Specialist will provide I. T. support to the enterprise customers. The IT Specialist is responsible for remote and on-site assistance; troubleshooting, resolving and /or escalating requests for resolution. This Help Desk Specialist must become familiar with proprietary applications, Microsoft Office 2016/o365 and Windows 10 platform. Also, the Help Desk Specialist will be responsible for imaging desktops/laptops. Additionally, the applicant will be required to inventory, configure and deploy telecom devices, desktop computers, laptop computers and tablets. The applicant must have enterprise level experience, excellent written, verbal and inter-personal communication skills, amazing telephone etiquette and a focus on providing outstanding customer service. Tasks are: - Provide OPTIMAL customer support to all end-users to include top level senior executives and colleagues. - Process customer requests from phone/email, etc.; update inventory records for all desktop/laptop/tablet/mobile device transactions. - Configure, image, deploy tablets/laptops/desktops/mobile phones/peripherals on the Windows7 or Windows10 platform. - Excute account management support to end-users via Active Directory and other OCFO applications; monitor system performance. - Document all work/hardware/software transactions by creating/tracking/resolving or escalating tickets per defined SLA's. - Offer I. T. support by analyzing issues with infrastructure, network, desktops, peripherals, laptops, tablets and minor server problems. - Work independently and with team; convey technical information to non-technical customers. - Must be able to lift/carry 40 pounds; travel to offsite locations and complete other duties as assigned. Responsibilities: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Education: Degree (Preferred) License/Certification: Green card or US Citizenship (Required) CompTIA A+ (Required)

To implement, execute and then meet and exceed expectations of the Matheson Tri-Gas on-site service team's operational responsibility of providing site services to the customer's medical & specialty gas needs. Essential Functions Execute the customer's & MATHESON policies and procedures to meet the operational requirements of customer. Maintain a safe and cleanly work environment in addition to following all workplace safety protocols in performing required work. Perform daily check of all gas, liquid, and chemical locations currently identified as needing daily monitoring. Coordinate deliveries to all use points at customer location. Unload/load trucks as required using carts, pallet jacks, or forklifts. Perform cylinder or system chemical changes if required in contract with customer. Provide inventory management through forecasting the needs of the specific locations and processing all orders to maintain proper inventory in addition to processing orders sent from authorized users. Respond to all gas and liquid alarms needs 24 hours a day. Replace products or coordinate repairs to systems as needed to ensure uninterrupted supply to the end users at the customer site. Implement and maintain technical and safety programs, operating records and documentation, and manage the sites PM program. Keep/maintain the equipment maintenance database, schedules, and keep procedures up to date. Recommend, support, and implement improvements to all gas & chemical equipment and related systems new or existing. Assure timely communications and reports with all team members (customer, and MATHESON management). Maintain a high level of professionalism while continuing to gain specialized education and training. Safety training for customer personnel in the safe handling of cryogenic liquids and compressed gases. Manage hazardous and non-hazardous waste, as required. Member of Emergency Response Team, as required. Performs other duties as assigned Complies with all policies and standards Physical Demands Stationary Position - Rarely Move/Traverse - Frequently Stationary Position/Seated - Rarely Transport/Lifting - Occasionally Transport/Carrying - Occasionally Exerting Force/Pushing - Frequently Exerting Force/Pulling - Frequently Ascend/Descend - Frequently Balancing Position Self/Stooping - Frequently Position Self/Kneeling - Occasionally Position Self/Crouching - Rarely Position Self/Crawling - Rarely Reaching- Frequently Handling- Frequently Grasping- Frequently Feeling- Frequently Communicate/Talking- Frequently Communicate/Hearing- Frequently Repetitive Motions- Frequently Coordination- Frequently Travel Requirements - Rarely Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Staging and imaging of Windows and Apple Computers Shipping, receiving and disposal of IT equipment Inspect, test and clean returned IT equipment. Sort, organize, and store IT equipment in proper location. Update and maintain accurate equipment inventory. Pack, stock, organize and rearrange products in depot as needed. Keep depot area organized and clean. Update systems and tickets for returned equipment. Assist in other areas of the depot as needed. Inventory management of IT equipment including asset auditing. What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making; Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities: ******************************************* What do you need to succeed? Windows and Apple hardware and software troubleshooting skills and experience Ability to complete all work tasks with minimal supervision Excellent time management skills to prioritize workload Excellent attention to detail while working in inventory and ticketing systems. Ability to walk, bend and lift equipment up to 50 pounds and perform physical duties of packing and unpacking IT equipment High level of flexibility and the ability to positively respond to changes in work requirements Ability to operate and communicate effectively while under pressure is essential Good technical writing skills and a willingness to document all work performed Ability to test IT equipment and verify functionality of all components. Basic troubleshooting of hardware and software issues for Windows and MAC devices. Strong data entry and customer services skills. Ability and willingness to learn new technologies. Required Minimum Education: High School Diploma (required) Associate Degree or at least some college courses in related field (preferred) Required Minimum Experience: A Minimum of 2 years of experience in a related field Preferred Certifications: Comp TIA A+ MCDST - Microsoft Certified Desktop Support Technician MCSA - Windows 10 Apple Certified Mac Technician (ACMT) Lenovo Certified Technician

Job Brief:Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years' experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA's. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. Responsibilities: Skills Required:

We are seeking a Technical Support Analyst with intermediate to advanced Windows 10/11 troubleshooting skills, field hardware experience, and customer-facing support expertise. This role provides on-site and remote support for Veridos' driver license issuance systems deployed across Washington, Oregon, Guam, and Saipan. Responsibilities include installing and maintaining photo-capture hardware and resolving software, workstation, network, and peripheral issues. The ideal candidate is a resourceful, customer-oriented desktop support professional comfortable working independently in the field, communicating with clients and internal teams, and resolving issues across a variety of hardware and software environments.This is a remote role, and a company computer is provided. DUTIES & ESSENTIAL JOB FUNCTIONS * Provide advanced remote and on-site troubleshooting for Windows 10/11 workstations and image-capture hardware (cameras, printers, scanners, signature pads, PCs, and peripherals). * Diagnose and resolve OS-level issues including startup failures, crashes, performance degradation, driver conflicts, and update errors. * Manage and troubleshoot Windows Updates, Feature Updates, Patch deployments, and related configuration changes. * Configure, maintain, and repair user profiles, Group Policies, and system settings. * Perform hardware diagnostics and coordinate repair or replacement of defective components. * Support imaging, deployment, and configuration of Windows devices using MDT, SCCM, Intune, Autopilot, or similar tools. * Troubleshoot network connectivity problems involving DNS, DHCP, Wi-Fi, VPN, authentication, and domain join. * Resolve software installation, compatibility, and performance issues. * Assist with account and authentication troubleshooting (Azure AD/AD, MFA, BitLocker, credential manager). * Perform malware detection, removal, and remediation using enterprise security tools. * Analyze Windows Event Logs and system diagnostics to identify and address root causes. * Configure, deploy, and support peripheral devices including printers, scanners, docking stations, and monitors. * Maintain accurate documentation of troubleshooting steps, resolutions, and system changes. * Provide end-user training on Windows features, security best practices, and system usage. * Collaborate with senior engineers to escalate complex issues and support long-term technical improvements. * Travel throughout Washington and Oregon to deliver scheduled service, emergency support, and ongoing maintenance for the driver license issuance platform. * Coordinate and complete routine and emergency service requests within established SLAs. * Generate monthly reports on issue trends, SLA performance, and system health metrics. * Create and maintain technical documentation, SOPs, how-to guides, and Root Cause Analysis materials. * Maintain preventive maintenance schedules and support field inventory management, including tracking of all deployed equipment. * Develop and update Bills of Material (BOMs) for deployed hardware configurations. OTHER FUNCTIONS AND RESPONSIBILITIES This job description does not encompass every duty associated with the position. Employees may be assigned additional job-related tasks or instructions by their supervisor as needed and are expected to perform these duties in compliance with applicable federal and state regulations and company policies. The role also requires adherence to the following expectations: * Primary duties involve a combination of office-based tasks and field work necessary to support business operations. * The position requires the regular exercise of discretion and independent judgment. * The role involves work requiring advanced knowledge that is predominantly intellectual in nature and requires consistent analytical judgment. * Responsibilities may include applying systems analysis techniques, consulting with users, and determining functional hardware, software, or system specifications. * Participation in an on-call rotation may be required, including periodic after-hours or weekend support to resolve critical operational issues. All job requirements may be adjusted as needed to reasonably accommodate individuals with disabilities. Some duties may not be appropriate for individuals whose performance of those duties would pose a direct threat or significant risk to the health and safety of themselves or others. REQUIRED EXPERIENCE & QUALIFICATIONS * 2-5 years of hands-on IT support experience in a Windows-based environment, including installation, configuration, and advanced troubleshooting of Windows 10/11 workstations (OS issues, updates, drivers, profiles, hardware, and software conflicts). * Experience using ITSM/ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or Atlassian Service Desk. * Proficiency with Active Directory, Azure AD, Group Policy, identity management, and workstation imaging/deployment tools (MDT, SCCM, Intune, Autopilot). * Intermediate to advanced understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), including the ability to troubleshoot network connectivity issues, including Network IP Addressing and Subnetting, and interpret network-related logs. * Familiarity with Microsoft security protocols, patching processes, malware detection and remediation, and interpreting Windows Event Logs and system diagnostics. * Ability to diagnose and resolve hardware issues across PCs, peripherals, and image-capture devices (cameras, scanners, printers, signature pads). * Basic SQL knowledge or willingness to learn introductory SQL for troubleshooting database-related errors. * Proficiency with collaboration and productivity platforms (Outlook, Teams, Atlassian Service Desk, Confluence, Slack, SharePoint) and modern web-browser developer tools. * Excellent verbal and written communication skills, customer service aptitude, and the ability to work in a professional, courteous manner with clients and internal teams. * DSLR camera experience (Canon preferred). * Must possess a valid driver's license, a reliable vehicle for field visits (mileage reimbursed), and the ability to travel throughout Southern Washington and Northern Oregon. * Must pass a drug screening and criminal background check prior to employment. * High School diploma required; location preference is within the Vancouver, WA area. PREFERRED QUALIFICATIONS * Associate degree in an information technology discipline. * Experience in the secure ID card, credentialing, or DMV industry. * Mechanical aptitude and the ability to work independently in field environments. * Certifications or skills such as CompTIA A+, JavaScript, PHP, or experience with relational databases. * Familiarity with software development lifecycle concepts. * Experience using diagnostic and network tools (ping, ipconfig, traceroute, nslookup, netstat); Wireshark or Dumpcap experience is a plus. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT * Ability to sit and work at a computer for extended periods (8+ hours per day). * Adequate visual acuity and manual dexterity to operate computers, phones, scanners, and technical equipment. * Regular driving for field service visits, including extended periods behind the wheel. * Ability to install hardware at client sites, which may require bending, kneeling, reaching, and working under desks or around office furniture. The pay range for this position is $26.44 - $36.05 per hour. Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Onsite Support Location: portland,or Duration: 1+ years Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Office 2003/2007/2010 support · Executive end user trouble shooting skills · Dell hardware · Break/Fix troubleshooting experience in larger corporate environments Additional Information For more information, Please contact Shubham ************

Desktop Support Technician HOURS: 8 Hours Per Day (7:30am - 4:00pm) CALENDAR: 260 Days Per Year (July - June) SALARY: $25.92 - $35.87 Per Hour (Range I) BENEFITS: PERS, Medical, Dental, Vision, Optional Insurances, Paid Leaves, Holiday Pay, etc. START DATE: January 12, 2026 APPLICATION DEADLINE: Open Until Filled JOB PURPOSE STATEMENT/S: The position of Desktop Support Technician is for the purpose/s of support and maintenance of organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The Desktop Support Technician will also troubleshoot problem areas (in person, by telephone, remotely, and via work order) in a timely and accurate fashion, and provide end-user assistance where required. ESSENTIAL JOB FUNCTIONS: Maintenance, repairs, and troubleshooting on all district computers and related equipment. Configure and install equipment and software as required. Provide technology training for teachers and staff including OS, productivity applications, and Web-based resources as needed in small group, large group, printed, and online formats. Maintain a work order system and an audit trail for all maintenance work and training performed. Travel from location to location to accomplish tasks. Recommend maintenance/repair to be performed by contractors/agencies to Technology Director when necessary. Advise Technology Director in planning and budgeting for maintenance and upgrading of computer hardware/software as requested. Assist in gathering price information for computer equipment and make purchase recommendations to Technology Director as needed. Respond to technology-based equipment issues district wide as required. Understand and carry out oral and written directions. Respond promptly to inquiries received at the Help Desk and accurately diagnose, prioritize, and document the service requests in the ticketing system. Gather and analyze information about the customer issue and determine the best way to resolve the problem directly or by escalating and dispatching other resources. Provide remote troubleshooting and diagnosis of basic network, software, and printing problems. OTHER JOB FUNCTIONS: Troubleshoot, repair and maintain district technology-based equipment, (printers, clients, peripherals and mobile devices) as required. Perform preventative maintenance in accordance with warranties and other established guidelines; consults technical manuals for parts and repair information; evaluates cost effectiveness of repairing or replacing equipment and makes recommendations; recommends outside vendor work; locates parts distributors and supplies. Prioritize work schedule; respond to questions about equipment operation and troubleshoot technical problems. Attend training sessions and workshops to keep current on computers and software as directed by Supervisor. After-hours support may be required to provide occasional after-hours support (weekends and evenings) as needed. Perform other duties as assigned. REQUIREMENTS - QUALIFICATIONS: Experience Preferred: Two (2) or more years of hardware and software technical support required. Possess a working knowledge of software and hardware systems configurations for: WindowsOS and ChromeOS. Skills, Knowledge and/or Abilities Required: Skills to proficiently use, troubleshoot, and repair multiple computer systems in a networked environment. Strong analytical and follow through skills. Knowledge of software applications that can be used to address technology needs. Ability to communicate effectively with teachers, staff, colleagues, community agents and employers; ability to work independently and be self-directed, ability to provide software and hardware support, software design, setup and training on various software applications. Coordinate and gain cooperation from multiple areas within IT to accomplish assignments. Ability to work well independently on defined tasks. Work well as part of a team. Physical abilities include talking/hearing/near/far visual acuity. Ability to speak a second language preferred. Education Required: High school diploma or equivalent. Formal computer and software based training preferred. Licenses, Bonding and/or Testing Required: Valid driver's license and evidence of insurability and Criminal Justice Fingerprint Clearance (applicant agrees to assume cost upon offer of employment). TERMS OF EMPLOYMENT: Salary and work year to be established by the Board. EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Board's Policy on Evaluation of Support Staff Personnel.

Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in ten western states OR WA CA AZ NM NV UT ID CO & TX With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position We are seeking an IT Desktop Connectivity Technician to join our field services team at our office in Beaverton OR If you are a problem solver who is detail oriented and capable of multi tasking we want to talk to you We are looking for experienced technicians but are willing to train the right person for entry level roles too Essential Job Duties Troubleshoot and diagnose our customers network connectivity with devices such as desktops laptops servers firewalls switches and wireless access points Communicate with customers via phone email etc to gather information for troubleshooting Work closely with sales representatives customers and remote technicians to resolve network related problems Be a part of a fun growing and dynamic department and culture focused on providing the highest level of customer success Qualifications Some computer knowledge mixed with a willingness and capability to learn Natural problem solving ability combined with a passion for fantastic customer service Excellent written and oral communication skills Ability to work in a fast paced environment Associates degree preferred but not required VOIP technology experience a plus Knowledge of networking protocols and concepts VPN Routing Ports TCPIP Network analysis tools preferred Network A Microsoft MD 100 Microsoft MD 101 Certifications are a plus Knowledge or hands on experience providing technical support to users using Windows 10 and server versions MAC OS and other mainstream applications preferred Benefits Advancement and growth into leadership roles Team player environment MedicalDentalVisionLife insurance plans Matched 401k PTO Vacation Sick LeaveFSAHSA Programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger LI Onsite

Instrument is a digitally native design and technology company built to help brands unlock their full potential. Since 2005, our :250 team of makers, thinkers, and storytellers has partnered with leading brands like Google, Nike, Uber, ŌURA, and Eventbrite to craft digital experiences that create impact and drive results. Unlike traditional agencies, we don't just design-we build. Our work lives at the intersection of taste and technology, powered by curiosity, thoughtful curation, and a commitment to delivering the most fitting solution for every brief. We bring this to life across three core offerings: Brand, Marketing, and Product. We're a hands-on, highly collaborative team of multi-hyphenates who move fast from idea to execution. With offices in Portland and NYC and a distributed team across the U.S. and Europe, we scale for big moments and stay nimble for the quick ones-always building teams around the unique needs of each project. We're a place for people who never stop learning-those excited to stretch their craft, experiment with new tools, and grow through collaboration. We believe great work comes from a mix of perspectives-people with different paths, passions, and lived experiences. We're proud to be an equal opportunity workplace, supporting diversity and providing reasonable accommodations so everyone can do their best work. We believe great work comes from a mix of perspectives-people with different paths, passions, and lived experiences. Come join us and help shape what's next. Instrument is seeking a Service Desk Engineer to support our growing agency needs. You'll work from our beautiful Portland office in the bustling Northwest neighborhood in Portland, Oregon to provide exceptional IT customer support. Although this role is supporting Instrument directly, the role will sit within our parent holding company, Stagwell. Stagwell is one of the most influential marketing and communications networks in the world. With 12,000+ specialists in 24 countries, we harness the power of culture-moving creativity to build brand distinction and unique value across the entire marketing ecosystem. By leveraging technology, data analytics, insights and strategic consulting solutions, Stagwell drives creative excellence, business growth and measurable return on marketing investment for 1700+ clients worldwide. This mid level position will be responsible for providing onsite and remote technical assistance and support related to Apple (and sometimes Windows) hardware, software, SaaS services, network, operating system, printing, and Internet access problems for our employees. What You'll Do * Serve as the first point of contact for Instrument/Stagwell employees seeking technical assistance via FreshService in a timely manner and in line with SLAs. * Respond to and diagnose problems through discussions with users; includes problem recognition, research, isolation, and resolution steps * Troubleshoot and escalate incidents to Senior Service Desk Engineers or Direct Manager as needed. * Work alongside our Service Center and Senior Service Desk team to ensure policies and guidelines are followed. * Supports the Instrument employee experience as a knowledgeable and trusted IT teammate with a customer service mindset * Provide remote and onsite technical assistance for issues related to computers, software, SaaS and office-specific equipment/hardware (conference rooms, printers, servers, networks, etc) * Support employee onboarding/offboarding tasks * Support with IT Operational projects, as needed * Build and maintain the IT Knowledgebase. * Partners with and learns from domain expertise within the Stagwell CORE IT global team * Join the team in-office five days a week to stay closely connected with colleagues and projects Desired Technology Experience * Strong understanding of both mac OS X and Windows Operating Systems * Computer management using tools such as JAMF, Intune, Kaseya, TeamViewer * Experience managing many of the following products: Google Workspace ,Office 365, MacOS and assorted Apple hardware, Atlassian Suite: Confluence, JIRA Software, Box, Okta, FreshService, ESET, Proofpoint What You'll Bring * Minimum of two (2) years prior experience with providing technical support for large organizations. * Strong customer service orientation and a background with customer service preferred * Highly self motivated and directed, strong organizational skills with keen attention to detail * Strong relationship building, communication, and team collaboration skills. * Comfortable communicating ideas using both technical and user-friendly language * Ability to adapt to changing priorities and critical situations * Ability to prioritize and execute tasks in a high-pressure environment * Motivated by working in a team-oriented, collaborative environment * Certifications and continuing education are preferred but not required. Pay Range: * The expected pay range for this position is $50,000-$60,000 What We Offer Flexible, Hybrid Work Environment Great Compensation with Annual Reviews (Learn more about our Pay Philosophy) 401(k) Matching with Immediate Vesting Robust Medical, Vision, and Accident Insurance Generous Paid Holidays and unlimited PTO Sabbaticals Monthly Wellbeing Stipend Career Management and Leadership Training We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.