Information technology/support technician jobs in Vermont - 230 jobs

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Provide general and specialized assistance to the services branch of the Office of Accessibility Services ( OAS ) and Student Accessibility Services ( SAS ) for students with disabilities. Respond to, troubleshoot, and resolve services-related inquiries and quality control matters; assist with design, development and modification of processes and facilitate system/user specific modifications. Support the OAS / SAS office to coordinate disability services for students to include electronic books, note taking, captioning, and adaptive tech programs. Coordinate day-to-day management and application of various services and adaptive technologies used to ensure that students with disabilities receive the necessary accommodations to access University coursework, programs, and facilities. Maintain knowledge of federal regulations, the ADA , Section 504 of the Rehabilitation Act and FERPA to maintain support for faculty/staff and students with accessibility needs. Provide support to administer services-related aspects of the Clockwork & Accommodate databases and supervise work-study students in the Universal Design Technology Lab ( UDTL ). Support remote TypeWell, accommodation-based audio/video recordings of classes, and represent OAS / SAS at campus events/presentations. Develop workshops and activities to provide students and staff information on adaptive technologies. Work with staff, faculty, and students to interpret and communicate service-related processes and applications around the University to improve accessibility. Assist in development and maintenance of the my ACCESS Portal, the services-related aspects of the OAS / SAS website, development of department brochures, and training sessions for students.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

SonSoft Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. SonSoft Inc is growing at a steady pace specializing in the fields of Software Development, Software Consultancy, and Information Technology Enabled Services. Job Description Administration of Apache Web Server, Tomcat server and AMQ server. Troubleshoot issues on the various web-tier servers running in VMWare on UNIX/LINUX platforms. Web Servers performance and health monitoring based on alerts from Splunk, Solr, Prod Grid and Infosys custom built monitoring tools and perform configuration changes. SSL installation and configuration on Apache Web server. Application Performance tuning within Web servers, primarily for Tomcat and Apache web servers. Monitoring and tuning of Apache Active MQ and Web Server Load Balancer. Linux Shell Scripting and monitoring/maintenance/execution of Cron jobs. Analytical and Communication skills. Planning and Co-ordination skills. Experience with project management. Experience and desire to work in a management consulting environment that requires regular travel. Qualifications Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of experience within the Information Technologies. Additional Information ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time. Note:- This is a Full-Time & Permanent job opportunity for you. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply. No OPT-EAD, H1B & TN candidates, please. Please mention your Visa Status in your email or resume. ** All your information will be kept confidential according to EEO guidelines.

Serves as an Information Assurance and Cloud computing SME with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (Current versions). **Primary Duties and Responsibilities** + Google Cloud Platform (GCP) Service Management + The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to work independently with substantial cloud computing security knowledge. + The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across all of the different deployment and service models, and derivatives). **Other Duties and Responsibilities** + Investigates computer and information security incidents to determine extent of compromise to national security information and automated information systems. + Defines security objectives and system-level performance requirements. + Researches and stays abreast of tools, techniques, countermeasures, and trends in computer network vulnerabilities. + Configures and validates secure systems, tests security products/systems to detect computer and information security weaknesses. + Maintains the computer and information security incident, damage and threat assessment programs. + Responsible for the formal Security Test and Evaluation (ST&E) required by each government accrediting authority through pre-test preparations, participation in the tests, analysis of the results and preparation of required reports. + Involved in the periodic conduct of a review of each system's audits and monitors corrective actions until all actions are closed. + Designs, develops, or recommends integrated system solutions ensuring proprietary/confidential data and systems are protected. + Involved in the establishment of strict program control processes to ensure mitigation of risks and supports obtaining certification and + accreditation of systems. + Reviews processes and security protocols and makes recommendations for increased cyber security protection. **Minimum Qualifications** + Bachelor's Degree in Computer Science or a related field. + The CCS must be well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas. The six domains include: + Architectural Concepts & Design Requirements + Cloud Data Security + Cloud Platform & Infrastructure Security + Cloud Application Security + Operations + Legal & Compliance Minimum Qualifications: + Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience + DOD IA experience + Experience in assessing IA Controls and conducting C&A reviews for large, complex Information systems **Security Clearance** + Active Secret level clearance + Sensitivity Level: IT-I Critical Sensitive **Certifications:** + Computing Environment: IAT II or IAT III (Security+ or similar) + 01-M Baseline Certification: One of the following Azure or AWS cloud-based certification per DLA Approved CE list + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate **Other Job Specific Skills** + Must be able to communicate effectively and clearly present technical approaches and findings. + Exercises a limited degree of latitude in determining technical objectives of assignments. + Excellent attention to detail. + Must be able to balance multiple tasks simultaneously. + Advanced knowledge of encryption, vulnerability assessment, penetration testing, cyber forensics, intrusion detection, and incident response and remediation. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $80,200 -$142K EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Description Coggins Honda of Bennington is Hiring A/B Level Automotive Technicians Coggins Honda of Bennington is growing, and we're looking for skilled and motivated A-Level and B-Level Automotive Technicians to join our service team. This is a great opportunity to work at a modern Honda dealership that's locally owned, professionally run, and focused on providing a supportive environment for our technicians. Open Positions A-Techs - $32-$45/hour Advanced diagnostics, drivability, and major repair skills Ability to work independently at a high level Eligible for top pay and sign-on bonus B-Techs - $25-$32/hour Capable of diagnosing and repairing most systems Strong knowledge of mechanical operations Great opportunity for experienced C-Techs ready to step up What You'll Get Competitive hourly pay Schedule: Monday-Friday 8:00 AM - 5:00 PM with rotational Saturdays (8am-1pm) 401(k) with company match Medical, dental, vision & life insurance Paid holidays, vacation, and sick time Optional coverage: disability, cancer, accident Employee discounts on vehicles and service Honda factory-paid training and career advancement Work alongside a supportive, experienced, and respected team Qualifications 2+ years of technician experience required Familiarity with modern diagnostic tools and repair techniques Honda or OEM experience is a big plus Valid driver's license and clean driving record Strong work ethic, positive attitude, and desire to grow

Major Goals and Responsibilities: · Provide remote technical support to clients over the phone using remote control tools · Conduct onsite technical support at client location as needed · Diagnose and resolve workstation, server and network infrastructure issues · User account management Add/edit/disable accounts, setup new application users, etc. · Troubleshoot backup, malware, virus and other technical challenges · Help provision new laptops, desktops and mobile devices · Work with application vendors in troubleshooting application errors · Answer end user questions and remediate issues · Possess the passion for providing great service and the desire to create Raving Fans · Build solid, long-term relationships with team members and our clients · Continue skills development; maintain proficiency in current technologies Products and Services: · Windows 10 & 11 and associated hardware platforms · Windows Server 2012, 2016 & 2019 and associated hardware platforms · VMware or Microsoft Hyper-V virtualization technologies · Anti-virus, Anti-spam and Anti-spyware · Backup and Recovery technologies · Citrix and Microsoft Remote Desktop Services · Firewalls, Routers and Managed Switches · LAN / WAN / Wireless networking hardware and software technologies · Systems Management Software (HP Insight Manager, Dell OpenManage) Prerequisites: · Real world experience in a network administration or help desk position · Strong communication and interpersonal skills · Strong analytical and organizational skills · Desire to do what it takes to solve technical challenges · Industry certifications from CompTIA, Microsoft, Cisco or VMware · Minimum of a two-year college degree or equivalent experience · Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionThe Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings. The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine. Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required. On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible. ESSENTIAL JOB FUNCTIONS • Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of: o Desktops / Laptops of various operating systems o Printers and Scanners o Audio / Video equipment use and setup o User VOIP desk-sets o Document Camera o Audio listening equipment o General presentation software • May be asked to host remote video proceedings in special circumstances • Must be able to diagnose and fix tier 1 computer issues. • Assists with help desk tier 1 trouble tickets. • Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues. • Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state. • Supports hardware (e.g. Mixer) and software used to take an electronic record. • Helps ensure that all information systems operate in a secure, reliable manner. • Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status. • Assists in drafting and documenting department and operational procedures. • Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology. • Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch. • Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc. OTHER DUTIES AND RESPONSIBILITIES • Performs other duties as required. • Significant amount of reimbursed in-state travel required. The above list is intended to describe the general nature and level of work being performed by employees in this classification. A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned. KNOWLEDGE, SKILLS AND ABILITIES • Basic working knowledge of audio equipment required. • Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.). • Ability to work in high stress environments required. • Must have and maintain a valid driver's license. • Ability to communicate in layman terms to users • Ability to learn and retain technical training. • Ability to plan, prioritize, and complete varied and competing work assignments. • Ability to work with modern audio/video/computer equipment and technologies. • Outstanding communication and people skills. • Excellent time management skills. • Excellent customer service skills. • Ability to see a project through completion. • Excellent problem-solving abilities and creative thinking abilities. • Knowledge of outdated, current, and upcoming technology equipment and software. RequirementsTop 3 Skills: Experience with and supporting videoconferencing equipment and audiovisual equipment. Basic working knowledge of audio equipment. Experience diagnosing and fixing tier 1 computer issues.

If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be responsible for sending, receiving, and processing messages and data on the Guard's sophisticated networks. You will also maintain and troubleshoot the systems that support the military's logistics and classified data, and build firewalls that can withstand any attempted cyberattack. Job Duties * Maintenance of networks, hardware, and software * Provide customer and network administration services * Construct, edit, and test computer programs Some of the Skills You'll Learn * Use of computer consoles and peripheral equipment * Computer systems concepts * Planning, designing, and testing computer systems Helpful Skills * Interest in computer science * Strong attention to detail * Ability to communicate effectively * Experience in installation of computers Through your training, you will develop the skills and experience to enjoy a civilian career working as a network support technician, data processing technician, or computer programmer in just about any company that uses computers. Earn While You Learn Instead of paying to learn these skills, get paid to learn. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Job training for an Information Technology Specialist consists of 10 weeks of Basic Training, where you'll learn basic Soldiering skills, and 20 weeks of Advanced Individual Training (AIT) with classroom instruction.

Fulfills the mission of Norwich University by overseeing the technical operation, installation, maintenance, and management of audio and video systems across the university's academic and event spaces. Ensures the seamless installation, operation, and troubleshooting of AV equipment in classrooms, conference rooms, common areas, and other various locations across campus, including setup for special events. Also engages in project management, equipment procurement, and provide exceptional technical support to faculty, staff, and students. This is a 40 hour per week and 52 weeks per year 1.0 FTE position. Essential Functions * Installs and operates AV equipment for various university functions, including classrooms, auditoriums, conference rooms, and special events. * Ensures all AV equipment is functioning correctly before, during, and after events. * Monitors and self-deploys to rooms as needed when systems are down. * Monitors the ITS ticketing system for tickets related to AV systems on campus to answer questions and resolve issues. * Performs routine maintenance and troubleshoot issues with AV equipment. * Repairs or coordinates repairs for malfunctioning equipment with outside vendors. * Maintains an organized inventory of AV equipment and manage equipment checkouts within the ITS ticketing system. * Manages small AV projects, applying expertise in AV systems, including digital signage, digital/analog interfaces, digital room schedulers, and video conferencing hardware/software. * Oversees the exploration, research, purchase, installation, and integration of new AV equipment and services. * Collaborates with external vendors on large AV projects for upgrades of current AV systems, or new construction scenarios. * Collaborates with faculty and staff to plan and execute AV requirements for various projects and events. * Provides training and technical support to faculty, staff, and students on AV equipment and systems. * Develops and maintains user guides and documentation for AV systems. * Stays updated on the latest AV technologies and recommend upgrades or new purchases as needed. Other Functions * Maintains confidentiality of sensitive or private information. * Communicates with employees, students, and others in a respectful and clear manner. * Serves on University committees, councils, workgroups or other designated bodies as assigned. * Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software. * Speaks, reads and writes in English. * Communicates by telephone, email, letter, in person, or other means or device. * Performs other tasks as assigned by supervisor. Requirements: * 2 years of college course work in Audio/Visual Technology, Communications, Information Technology, or other related fields. Bachelor's degree preferred. Additional years of experience may substitute for degree. * 2 years of experience in AV installation, support, and maintenance, preferably in higher education, conference centers, hotels, or residential/commercial AV integration. * Proficiency with audio/visual equipment, including microphones, audio DSPs, projectors, commercial displays, cameras, room control systems, digital switchers, video capturing software, digital signage, wireless presentation systems, digital room schedulers, and networked AV systems. * Strong troubleshooting and problem-solving skills with AV systems, networking, and computer systems. * Ability to work independently and manage multiple projects effectively. * Proficiency in Crestron Toolbox, Crestron Fusion, Windows, mac OS, Microsoft Office365, and other related software. * Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook). Experience and knowledge of these brands is highly preferred: Crestron, Dante, Extron, Mersive Solstice, Biamp, Vaddio, Sharp/NEC, Zoom Rooms, Logitech, etc. * Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 75 pounds; travel outdoors to various parts of the campus * Ability to work from ladders and scaffolding and perform physical tasks such as moving equipment, working overhead, and standing/walking during operations. * Work some evening or weekend hours Environmental Conditions * Indoor work at a computer workstation * Low level of exposure to noise, dust, fumes, vibrations, and temperature changes. Additional Information: Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at **************** for assistance. All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate. Application Instructions: Please provide a cover letter, resume, 3 references, and Norwich application. URL: ***************

Job DescriptionDescriptionPlease note that this role requires candidates to be based in or near the Williston, Vermont area. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious| Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have: You will act as a mid-level escalation point within the Deployment Services team, providing advanced technical support and guidance to Deployment Specialist I and the Service Desk. You will ensure high-quality deployments by performing complex workstation and network hardware configurations, processing warranty claims, and mentoring junior staff. You will understand and follow the VC3 Way, a set of standards and processes that ensure a predictable result for the customer. What you will be doing: Provide a timely response and guidance to client workstation requests Perform imaging and deployment of client machines via VC3 imaging guidelines and following client process Perform OS upgrades and Service Pack installs, ensuring that applications are properly licensed, and warranties are applied Work with 3rd party vendors as necessary to resolve application or hardware issues Identify recurring issues and initiate problem tickets for them Perform proactive maintenance tasks on workstations as necessary Work with end users to identify and resolve issues with hardware or software and add additional hardware to new deployments as needed (RAM, SSD, etc.). Submit and manage warranty RMAs Perform User Profile Setups on new system setups Answer the loading bay door, receive and sign for personal packages as well as packages for other businesses in the building and place in the appropriate areas on receiving shelf - as needed based on location Follow Loaner Pool Process and deploy items as requested including follow-up on outstanding Loaner Pool Hardware Perform Advanced Warranty repairs on Lenovo products including FRU and CRU parts based on need Coordinate remote hardware warranty repairs with Lenovo Techs and clients Evaluate, diagnose, and determine appropriate and necessary repairs on hardware Work with members of Client Strategy on client requests and improvements regarding deployment including updating Deployment Checklists Perform physical configuration for projects as needed (Server Builds/BDRs, Firewalls, etc.) Additional duties as assigned The tools you bring: 3-5 years in IT related experience Post-secondary education related to IT Advanced experience with Windows 10/11 operating systems and all versions of Microsoft Office Network understanding including DHCP, DNS Experience working with Active Directory Experience with WDS, MDT, managing MS licensing would be an asset Good problem solving and decision-making skills; ability to understand and analyze complex issues Go Beyond - you take that extra step to create moments that are unexpected but appreciated. Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success. What's in it for you: Flexibility - We're remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life. Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered. Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility. People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve. Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way. Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted. Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Essex Junction, VT or South Burlington, VT and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities The employee is part of a team that provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following: Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Recommend systems modifications to reduce user problems. Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components. Install operating system patches, upgrades etc. via SCCM Software Center Provides remote support services for telework/home users. Helps ensure user applications work over VPN and/or Citrix. Manage user relocation requests Ensure devices are properly encrypted. Local On-Site Cabling Provide on-site support for enterprise groups such as the network and security operation centers. Restart network equipment, including switches and routers as directed by enterprise networking. Replace defective network equipment. Wireless Services Assist users with mobile communication devices. Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping. Asset Inventory Support Assist with physical inventory as needed. Assist with receiving and receipting property. Disposal Preparation Support Process computer equipment for disposal. Ensure disposal policies are properly employed. Ensure all devices are fully wiped of information before leaving the facility. Video Conferencing and Audio/Video O&M Troubleshoot system problems and repairs Work with support staff for remote troubleshooting and repairs. Assist in setting up presentation devices and video conferencing units. Support pre/post application releases Gather analyze, and report end-user support trends Other duties as assigned #JP #NSS Qualifications High School with 0-2 years of experience Required Skills and Experience US Citizen High degree of technical proficiency Excellent problem-solving skills and analytical abilities Preferred Skills and Experience Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role Certification in Microsoft Operating Systems Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation CompTIA Network+ CompTIA A+ CompTIA Server+ CompTIA Security+ Clearance Required: Must be able to obtain and hold a Public Trust Clearance. #JP #NSS Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $21.21 - USD $21.21 /Hr.

Sonnax Transmission Company As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. As a part of the global industrial organization Marmon Holdings, which is backed by Berkshire Hathaway, you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone is empowered to be their best. Who We Are The Automotive Aftermarket Platform is a global collective organization of leading businesses delivering innovative, high-quality solutions for the automotive aftermarket industry. As part of our shared services team, you will support multiple subsidiaries, each recognized for excellence in emissions systems, drivetrain components, ride control, electronics, and transmission technologies. Our Platform approach enables collaboration, efficiency, and best-in-class performance across diverse product categories, driving value for customers worldwide. We are a multi-site, multi-brand organization undergoing a major technology transformation to unify our systems, processes, and data into a cohesive enterprise operating model across all business units. Our Platform IT organization serves as a centralized strategic function, providing standards, governance, and enterprise solutions that support modernization and enable consistent, scalable operations across the entire company. Our IT Site Administrators serve as the essential on-site presence at each physical location. What You'll Do The IT Site Administrator is the primary on-site technical resource and the face of IT for the facility, providing hands-on support to end users, maintaining local technology infrastructure, and ensuring system uptime. This role partners closely with local leadership and employees while coordinating with central IT Operations for deployments, upgrades, and corporate IT initiatives. The IT Site Administrator ensures compliance with security standards and plays a critical role in delivering a consistent, secure, and high-quality IT experience across the organization. End User & Desktop Support Serve as the first line of on-site technical support for all local users, escalating appropriately to central IT teams. Install, configure, and troubleshoot endpoints, peripherals, printers, handheld devices, and shop-floor technology. Deliver an excellent customer experience through fast, effective, and friendly support. Infrastructure & Operations Support Act as the on-site technical hands for servers, network equipment, wireless systems, security cameras, and access control. Assist central Infrastructure & Operations teams with maintenance, upgrades, patching, and hardware replacements. Perform routine health checks on essential systems and environmental monitoring equipment. Project Execution Support major IT projects such as ERP migrations, application deployments, hardware refreshes, wireless upgrades, and security initiatives. Participate in process mapping and continuous improvement efforts to enhance efficiency and user experience. Document site-specific system information, procedures, floor plans, cabling diagrams, and inventory. Security & Compliance Maintain compliance with corporate IT security standards and participate in security audits and risk assessments. Assist in responding to security events, user access requests, and local compliance activities. Enforce endpoint management, MFA, patching, and acceptable-use policies at the site. Site Ownership Maintain the site's hardware inventory, asset tracking, and lifecycle documentation. Develop strong relationships with local managers and employees to anticipate needs and proactively resolve issues. Provide after-hours, on-call, or weekend support as required by site operations. What You'll NeedEducation & Experience Two- or four-year degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience accepted. 3-5 years of hands-on experience in technical support, systems administration, or IT field services. Experience supporting manufacturing, warehouse, or distribution environments is a strong plus. Technical Skills Proficiency with Windows workstations, endpoint management, device imaging, and patching. Familiarity with networking fundamentals (switches, firewalls, Wi-Fi, VLANs, VPN). Experience administering Microsoft 365, Azure AD, and common enterprise applications. Hands-on experience maintaining servers, backup devices, UPS systems, and VoIP phones. Knowledge of SQL, virtualization (VMware/Hyper-V), cloud services (Azure/AWS), and security tools preferred. Ability to diagnose hardware issues, replace components, and perform physical setup of equipment. Soft Skills Strong communication, documentation, and customer service skills. Ability to work independently with minimal supervision in a fast-paced environment. Excellent problem-solving skills and a proactive mindset. Comfortable balancing day-to-day support with participation in longer-term projects. Physical Demands Ability to lift and move equipment up to 50 lbs (servers, UPS devices, switches, etc.). Comfortable climbing ladders, crawling under desks, or accessing tight spaces as needed. Dexterity to use tools, operate computers, and configure hardware safely. Use of appropriate Personal Protective Equipment (PPE) in designated environments. What You'll GainImpact & Contributions Serve as the trusted face of IT for your location, directly contributing to smooth operations and employee productivity. Play a key role in enterprise-wide initiatives including ERP consolidation, infrastructure modernization, and security enhancement. Help shape site-level processes and serve as a critical connector between local teams and corporate IT. Career Growth Opportunities to advance into Systems Administration, Network Engineering, Cybersecurity, or IT Operations leadership roles. Exposure to enterprise technologies, cross-functional project work, and modern IT architectures. Continuous skill development supported by industry certifications and training programs. Benefits & Culture Competitive compensation and full benefits package. Strong culture of collaboration, professional respect, and continuous improvement. Opportunity to make a daily impact supporting a dedicated team in a dynamic, hands-on environment. Disclaimer Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******************, and please be sure to include the title and the location of the position for which you are applying. Pay Range: 73,332.80 - 109,999.20 We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more! Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******************, and please be sure to include the title and the location of the position for which you are applying.

Contract: Long-term ongoing Shift: Monday-Friday, 8:00am-5:00pm Top Skills Details + 1-3 years' help desk support experience. + Customer service and team mentality. + Active Directory and virtual desktop experience. + Epic/hospital support experience is not required but considered a plus. Description This position is responsible for providing remote technical and general computer support to all users of the organization's computer systems. Responsibilities include software/hardware support, a general understanding of all IT supported applications, a more in-depth understanding of the general desktop tools, the ability to troubleshoot a wide variety of problems, the use of remote troubleshooting tools, the accurate logging of all support requests, incident escalation, and coordination of services with other IT staff. Individuals provide front line support for a large number of applications in a complex technological environment. Additional Information Must be local to Vermont or live within an hour drive to Plattsburgh, NY. Job Type & Location This is a Contract position based out of Burlington, VT. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Burlington,VT. Application Deadline This position is anticipated to close on Jan 26, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Now Hiring: Front Desk Agent - von Trapp Family Lodge & Resort Stowe, Vermont Join our welcoming team at the historic von Trapp Family Lodge & Resort, where tradition, service, and stunning mountain views come together. We're seeking a warm, detail-oriented Front Desk Agent to serve as the first point of contact for our guests ensuring an exceptional experience from check-in to check-out. About the Role: As a Front Desk Agent, you'll provide attentive service, support smooth daily operations, and act as a key communication hub between departments. This role is ideal for someone who enjoys creating memorable guest experiences and thrives in a collaborative, fast-paced hospitality environment. Key Responsibilities: Greet and check in guests, ensuring accuracy in room assignments and billing Provide friendly, knowledgeable assistance on resort amenities, events, and activities Maintain thorough knowledge of resort services, family history, and local attractions Handle guest concerns or requests with professionalism and care Manage reservations, activity bookings, dining arrangements, and folio charges Uphold front desk cleanliness and guest confidentiality at all times Assist in training new team members and support communication across departments Maintain a $400 cash bank and follow cash/credit handling protocols Use systems including HOST, Shift4, OpenTable, HOTSOS, and PeakPro Position Requirements: Previous front desk, guest service, or hospitality experience preferred Excellent communication and customer service skills Comfortable using computers and hotel software systems (training provided) Ability to multitask in a fast-paced environment Strong attention to detail and ability to problem-solve on the spot Professional, friendly, and dependable demeanor Ability to stand for long periods and occasionally lift up to 25 lbs Availability to work weekends, holidays, and varied shifts as needed Benefits & Resort Perks: At von Trapp Family Lodge & Resort, we value our employees and proudly offer a comprehensive benefits package to support your well-being and work/life balance. Eligible team members enjoy: Medical, dental, and vision insurance Life and disability insurance 401(k) with employer contribution Flexible Spending Accounts (medical & dependent care) Paid time off (2+ weeks to start) Bereavement leave Employee Assistance Program Plus, enjoy exceptional on-property perks for you and your family: Free cross-country skiing, snowshoeing, disc golf, pool access, fitness center, yoga, and tennis lessons Annual complimentary overnight stay at the Lodge for you and a guest, including dinner and breakfast Free staff meal during 8-hour shifts 20% dining and retail discounts 50% off massages Free access to most guided property tours Lodging discounts for friends and family Ready to bring your hospitality skills to a one-of-a-kind resort experience? We'd love to meet you! Apply today to be part of the von Trapp family tradition.

PART-TIME | SEASONAL POSITIONS AVAILABLE The Jay Peak IT department is looking for an energetic, outgoing individual to join our team as an IT Technician level 1. This is a part-time, seasonal position with the possibility of becoming full time in the future. Hours are flexible but Sunday availability is a must. This is an entry level position. We are looking for someone with 6-12 months of experience or relevant education/training in the IT field. ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned) First responder to guest and end user questions and issues while on duty. Monitor, respond and solve help desk tickets. Escalate issues to next level as necessary Work with other departments as necessary (maintenance, security, electrical, etc) as necessary to see repairs through to the end. This might include replacing TV's, salto locks, digital signs, etc. Build and deploy Windows laptops and desktops. Software installations to include MS Office, Agilysys, Siriusware and any other approved software Maintain inventory documentation as hardware is deployed or retired. Maintain supplies, tools, and equipment inventory. Take direction from management in terms of deployments, installations or other relevant areas. Other duties as assigned, which could be directly related, or unrelated to the original position. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE One year certification from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read & interpret documents such as safety rules, operating & maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. SKILLS This is an IT role. The employee should be familiar with and understand various computer hardware and software. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands & arms; stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly move and/or lift up to 25 pounds and occasionally move and/or lift up to 50 pounds. There are no specific vision requirements for this role. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to outdoor weather conditions. The employee is occasionally working near moving mechanical parts and exposed to risk of electrical shock and vibration. The work environment surrounding this position is usually moderate. RESORT CONDITIONS This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multi- level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area, and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Workdays and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays. IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU'LL GET Wage: $19/hr Paid Sick Time 401k program eligibility with employer match after a year of employment with 1,000 hours of service FREE or deeply discounted season passes for you and your dependents Employee Recognition Programs (including daily, monthly, yearly, and seniority programs) Seasonal employee parties Regular free employee breakfasts/lunches, family events, and parties For a full listing of employee perks both on and off-property, click here Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at ************ or ********************.

Job Summary:Responds to and resolves issues reported by VEIC's staff related to supported technology. Under the direction of the Manager, Service Desk, and in coordination with other Helpdesk staff, performs work according to established service level agreements and standard operating procedures. When directed, participates in the planning and implementation of Infrastructure projects. Performs essential functions while contributing to a mission-driven, creative, enjoyable, and stimulating work environment. Location:This is hybrid position, and the ideal candidate will be located in: Winooski, Vermont.Essential Functions: Respond to and resolve staff technology problems and fulfill service requests. Create and Maintain documentation regarding standard processes. Responsible for following standard processes and procedures. Provide support for miscellaneous VEIC activities to accomplish organizational goals and objects (ex. Staff meetings, survey initiatives, etc.). Manages daily work with some input from the Service Desk manager or mentorship from senior techs. Participates in new technology rollouts. Other duties as assigned. Other duties as assigned Knowledge and Experience: Strong personal commitment to the mission, vision, goals, and values of VEIC. Entry-level, up to two years' experience providing desktop support services in a professional environment, or a similar combination of education and experience from which comparable knowledge and skills were acquired. Excellent oral communication skills and a proven dedication to customer service. Must have a desire to continue to learn about computer and network support and repair. Moderate written communication skills Ability to work well in a collaborative team environment. Basic understanding of Microsoft's Windows Operating Systems and Microsoft's Office Application Suite. Basic knowledge of computer hardware setup and the ability to do basic hardware repair and upgrades. Basic knowledge of peripheral equipment setup and/or maintenance including printers, copier, IP phones, cell phones, audio and video equipment, and digital cameras. Moderate analytical and problem-solving skills. All positions at VEIC are subject to criminal background checks. This screening is conducted in compliance with applicable laws and is a standard part of our hiring process to ensure the safety and security of our employees, clients, and contractual obligations. Work Environment and Physical Requirements: This position primarily involves desk-based work with extensive collaboration and communication responsibilities. Physical requirements include: Ability to remain stationary at a workstation for extended periods (typically 6-8 hours per day with regular breaks) Regular use of computer, keyboard, mouse, and telephone/headset requiring fine motor skills and repetitive hand/wrist movements Visual acuity to view digital screens, documents, and presentations for prolonged periods Verbal communication abilities are sufficient for clear articulation during in-person and virtual meetings, presentations, and discussions Auditory capabilities to participate effectively in conversations, conference calls, and virtual collaboration sessions Cognitive focus for simultaneous management of multiple communication streams, projects, and stakeholder relationships Occasional movement between meeting spaces, collaboration areas, and individual workstations Minimal lifting requirements (typically under 15 pounds) for office supplies, equipment, or materials VEIC provides ergonomic assessments and appropriate accommodation to support team members in this collaborative environment, if needed. Our commitment to wellness includes encouraging regular movement breaks and supporting flexible work arrangements that promote sustainable productivity aligned with our core values.Travel Requirements: No Travel Required: This position does not require regular travel. Occasional in-person attendance at company events or meetings (typically 0-2 times per year) may be encouraged, but participation is often optional or available virtually. Culture Inclusive Workplace statement: We are committed to building a work community that is inclusive and welcoming to all individuals. We value a culture that includes a variety of backgrounds, experiences, perspectives, and thoughts. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future - we hope you'll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice. Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply. Any emails from VEIC team members will originate from *********** email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.

Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities. Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement. This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization. Ability to obtain a Federal Clearance and US citizenship is required. This is a remote position. Essential Duties and Responsibilities: - Manage the intake process, risk assessment, and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues; coordinate multi-team resolution. - Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001). - Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams. - Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience. - Build and maintain strong relationships with SMEs and internal stakeholders. Job-Specific Essential Duties and Responsibilities: - Manage the intake process, risk assessment and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams. - Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001). - Maintain software documentation, SOP's, and audit readiness materials. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues. - Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience. - Build and maintain strong relationships with SME's and internal stakeholders. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements: - Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience. - 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles. - Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems). - Familiarity with software lifecycle management, configuration management, and Application Portfolio management. - Strong understanding of IT risk, compliance, and governance frameworks. - Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment. - Excellent communication, problem-solving, and facilitation skills. - Technical and Analytical Acumen - Process and Continuous Improvement - Risk Management and Compliance - Collaboration and Influence - Vendor and Stakeholder Engagement - Strategic Problem Solving Preferred Skills and Qualifications: - Experience managing or contributing to software asset management (SAM) or governance programs. - Hands-on experience with ITSM or ITIL-based service delivery processes. - Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools. - Certifications such as ITIL, GRC, or PMP are a plus. #techjobs #VeteransPage EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 130,000.00 Maximum Salary $ 165,000.00