Information technology systems manager job description

IT Manager, Engineering-Serivce-H2 Systems
Status: Exempt (salaried)
Department: Technology
Location: Northeast US or Houston, TX
Summary:
The IT Manager, Engineering-Serivce-H2 Systems will help solution, improve, and deliver applications for the purpose of supporting the processes surrounding Engineering, Service, H2 and other related areas. The Manager will work with IT and functional leadership to establish the strategic direction for the departments, mobilize on critical imperatives, and support tactical delivery of platforms and systems to drive efficiency and productivity throughout the function. This position encompasses strategy, delivery, and alignment within various IT disciplines including Applications, ERP, and Business Intelligence. Critical involvement and support will include, among others, Plug's PLM Systems, CAD/Simulation Tools, ECR/ECN Processes, Field Service, Service, H2, Ordering and Logistics. This includes partnering to support prioritized business needs of the Executive staff.

Core Duties and Responsibilities:
Advance, accelerate, and solution critical PLM, CAD, Field Service, H2 ecosystem, and related tool needs as identified by Engineering, Service, H2, and other Business Unit leadership.Work with internal customers and external suppliers, business partners, to architect and build system solutions for using the latest technologies to satisfy requirements Manage suppliers, partners, and internal stakeholders through development and implementation of critical imperatives Partner with other IT teams to drive solutions, track initiates, properly resource, and ensure awareness Support Plug Power's modernization processes as a key stakeholder, responsible for driving key initiatives from inception, through incubation, to delivery. This includes requirement gathering, gap analysis, use-case creation, technical specification generation, RFP management, vendor/product selection, project implementation planning, and release to production Work with departmental stakeholders to advance technology & business opportunities through POC's, Pilots and MVP's, with the goal of bringing measurable benefits across manufacturing, supply chain, operations, quality, health and safety disciplines within Plug PowerMaintain business analyst responsibility to accurately translate business stakeholder requirements into project features/functions, and work with all relevant execution team(s) stakeholders to properly derive a solution architecture for scoping Translate all project solution requirements into statements of work, including clear project objectives, costs, and conditions; clearly communicate to business stakeholders and sign off when project requirements are tested and met Act as a Project Manager including budgets to ensure full transparency of project costs vs planned spend are established; establish & manage required budget management actions as required Provide support, consulting, and training within Plug Power to socialize critical technologies and drive adoption of new technologies to ensure customer/stakeholders needs are being met Oversee complex troubleshooting efforts within the team and ensure that adequate user support is being provided consistent with organizational needs

Education and Experience:
Bachelor's degree in information technology or related fields (computer science; information science; software engineering), or equivalent work experience Six (6) + years of experience in the strategy, design, & development of IT solutions Progressive experience with SDLC, Agile, or another project management methodology including developing and managing complex project plans and implementations Analytic and decisive decision maker with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals Ability to point to specific examples of having led organizational transformation projects and program development which may include Applications Portfolios, ERP, and Business IntelligenceA strategic thinker with the ability to lead by example demonstrating an ability to deliver complex cross functional projects, set tasks, objectives and strategic priorities Strong communication, user engagement, influencing, presentation, written and facilitation skills Superior critical thinking, analytical and problem-solving skills Ability to explain complex technical concepts and processes in a clear, concise fashion to various audiences, both technical and non-technical Competent in leveraging Microsoft Office tools, specifically PowerPoint, Word, and ExcelCuriosity and knowledge of emerging/disruptive IT trends and practices

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Why CompuCom? (Overview)

As a Manager of the Infrastructure team, you will lead a team of Engineers who monitor our important systems and services, ensure efficient operation of our Data Centers and provide 24x7 service to our external customers. You will lead onboarding of new responsibilities, ensure the team is properly cross-trained and will track important operational metrics to show case the team's performance and effectiveness.

What We Need & What You'll Do (Responsibilities)

1. Provide the strategy, leadership, and day to day management of the infrastructure services, inclusive of infrastructure, software, hardware, networks, and security.

2. Ensure all the responsibilities, run books, and main processes are understood and consistently performed by the team. Set, track, and report necessary operational metrics for the team.

3. Ensure adequate staffing level and skillset across multiple Delivery Centers to meet customer demand on a 24x7 basis.

4. Proactively identify and update areas of improvement in our processes and technology to drive efficient service delivery and customer satisfaction.

5. Lead infrastructure team growth efforts as needed by interviewing, recruiting, and coaching engineers at different skill levels.

Who You Are (Qualifications)

Education : Bachelors or equivalent experience

Area of Study : Information Systems, Computer Science or other related fields

Years of Experience : 7+ years

Type of Experience:

§ Experience in information technology space and solving various software and hardware problems

§ Strong technical problem solving and communication skills

§ Management experience

Language Skills:
§ Written and Oral English

Technical Competencies:
§ Strong attention to detail and analytical skills.

§ Excellent communication, presentation and negotiation skills.

§ Demonstrated long and short-range planning skills.

§ Proven ability to organize multiple projects, schedules and meet shifting priorities

§ Ability to identify and implement changes and improvements that accomplish long-range objectives.

§ Demonstrated experience of successful management capabilities.

Competencies:
§ Decision Quality

§ Planning

§ Dealing with ambiguity

§ Managing and measuring work

§ Conflict management

§ Motivating others

§ Sizing people up

§ Developing direct reports

Information Systems:

§ Experience with or knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring

Join a team of more than 32,000 team members, comprised of our home office and over 229 clubs and 7 distribution centers. We're committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ's Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel.
POS Systems Development Manager

BJ's Wholesale Club in Westborough, MA is seeking an IT Point of Sale Systems Development Manager to join its growing IT organization. This team member will be responsible for:

+ Leadership and direction for BJ's Club Point of Sale (POS) systems including: system development, implementation, and support. Responsibilities also include all POS Software, Hardware and Peripherals running in the BJ's Clubs.

+ Detailed responsibilities include: product evaluation, purchase, installation, software selection and/or software development, performance monitoring and application tuning, disaster recovery planning and 7 day per week, 24 hours per day technical supervision/support for problem resolution.

+ This position will directly interface with Club Sales Operations Management as well as various other Business team members within the organization.

+ Manage large IT initiatives.

+ Manage, guide and develop multiple teams of technical professionals including staff with expertise in the following areas: POS Hardware (Front Line and Self Checkout) and POS Retail Software.

+ Provide input to the development of PCI and Sarbanes Oxley controls, as well as the monitoring and adherence to these controls and other applicable regulatory regulations.

+ Direction, management and successful completion of assigned Business Plan Initiatives and Change Control projects following System Development/ Project life Cycle and Change Management policies/procedures.

+ Handle additional duties and/or responsibilities as assigned.

Requirements

+ Bachelor's degree is required in computer science, business or related field/work experience.

+ Minimum of 7-10 years of related IT Retail Systems/POS experience is required.

+ Candidates must have a solid knowledge of: Agile software development methodologies, Leadership, Project Management, and Data Processing skills, as well as a strong retail background.

+ Strong organization, verbal and written communication skills are required.

+ Additional desired skills include: experience with Retail POS and Self-Checkout systems and Verifone software and hardware. Experience in Mobile solutions a plus.

+ Experience in Network and Infrastructure a plus.

+ Self-motivated

+ Candidate must have good interpersonal skills with the ability to work across all levels of an organization, prior managerial experience with the ability to lead and motivate a technical team.