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Information technology systems manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Austin McCoy,
David Garaventa
Information technology systems manager example skills
Below we've compiled a list of the most critical information technology systems manager skills. We ranked the top skills for information technology systems managers based on the percentage of resumes they appeared on. For example, 8.0% of information technology systems manager resumes contained customer service as a skill. Continue reading to find out what skills an information technology systems manager needs to be successful in the workplace.

15 information technology systems manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information technology systems managers use customer service:
  • Formulated a global Steering Committee for the worldwide Customer Service Organization to set strategic direction and enable collaborative decision making.
  • Document cases to ensure continuity of information and adherence to customer service standards.

2. Project Management

Here's how information technology systems managers use project management:
  • Defined business operations and identify areas where technology could enhance internal/ external operations in both project management and system administration.
  • Delivered outstanding project management and technical leadership to more than 16 Information Technology initiatives for the Pennsylvania Army National Guard.

3. Network Infrastructure

Here's how information technology systems managers use network infrastructure:
  • Designed, Implemented, administered, Maintained and supported corporate network infrastructure in 147 locations nationwide.
  • Participate in technical research and development to enable continuing innovation within the network infrastructure.

4. SAN

SAN abbreviation for storage area network is a computer network that provides storage access.

Here's how information technology systems managers use san:
  • Help with support and service to NA (Toronto, Manhattan, San Antonio, Mountain View, Remote users).
  • Led Storage Team to identify and resolve SAN issues which resulted in an 80% reduction in storage incidents.

5. SQL Server

Here's how information technology systems managers use sql server:
  • Create financial and informational reports from SQL Server-based rental management application.
  • Implement SQL Server 2014 along with SharePoint, Installation of SQL Host along with configuring and setting up SQL Manager.

6. Windows Server

Here's how information technology systems managers use windows server:
  • Perform day-to-day administration of complex systems running Windows Server operating systems.
  • Maintain network system/data integrity on Windows servers and cloud computing.

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7. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how information technology systems managers use management system:
  • Designed and implemented database management system for all customer network requests, significantly improving response time and reducing operating expenses.
  • Developed interface between corporate security and proprietary employee access and identity management systems for physical plant access.

8. SharePoint

Here's how information technology systems managers use sharepoint:
  • Managed the development of enterprise referral and incident tracking system in Microsoft SharePoint.
  • Maintained corporate SharePoint site and provided selective client access to corporate portal.

9. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how information technology systems managers use disaster recovery:
  • Provide Information Technology security by implementing security controls, analyzing vulnerabilities, responding to incidents, and planning for disaster recovery.
  • Maintain back-up hardware and software for corporate servers; identify strategies for disaster recovery implementation and maintenance of disparate server platforms.

10. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how information technology systems managers use technical support:
  • Provided technical support and ensured glitch-free conferences for General Motors Global Collaboration Centers; interactive video conference and communications technologies.
  • Managed business application development and technical support including system administration, database administration, change management and help desk.

11. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how information technology systems managers use troubleshoot:
  • Administer and troubleshoot Blackberry small business server for corporate email.
  • Deploy, maintain and troubleshoot Security Patch Management Platform as a part of the PCI compliance directive to create hardened systems.

12. VMware

Here's how information technology systems managers use vmware:
  • Constructed a development lab systems using VMWare to accommodate different Operating Systems and configurations.
  • Manage the day to day activities of 20 Server Administrators and provide technical lead for both Windows and VMWare Teams.

13. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how information technology systems managers use linux:
  • Developed and implemented backup solutions for Linux servers.
  • Led global operations team to provided production and project support for Windows, Linux, Storage and applications services.

14. Switches

Here's how information technology systems managers use switches:
  • Worked with servers, PCs, routers, switches, and printers, laser, and four-inch label direct thermal transfer.
  • Assembled, configured, and installed servers, routers, switches and other hardware necessary to accommodate the client's growth.

15. TCP/IP

Here's how information technology systems managers use tcp/ip:
  • Network Design/Engineering - Built, Managed and upgraded TCP/IP network and associated devices replacing faulty equipment.
  • Support TCP/IP connectivity and related network routed and routing protocols.
top-skills

What skills help Information Technology Systems Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information technology systems manager resumes?

Austin McCoyAustin McCoy LinkedIn profile

Director of Javelina Engineering Student Success Center, Texas A&M University - Kingsville


-Internship/co-op experience -Research experience
-Good leadership skills and involvement on campus and in the community and activities where the individual works as part of a team.
-Well written resume can tell a lot about the technical writing skill; a resume needs to be clean and comfortable to read; recruiters can find what they are looking for easily.
-Less is sometimes more because students sometimes will put more information on a resume than is pertinent to the position applying for.

What hard/technical skills are most important for information technology systems managers?

David Garaventa

Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CIS, Albertus Magnus College

The technical skills that are required are broad and tend to be business and/or industry-specific. If you are working in healthcare IT, the patient management platforms you use could be different from the client database used by a bank's IT team, for example. So, on the one hand, the recommendation would be to determine what platforms are most commonly used in your industry area and spend time mastering those platforms. On the other hand, most industries tend to have specific tools that are most commonly used, and spending time mastering those is important.

Going deeper into the subject, technical skills around project management, cloud infrastructure, security, and end-user support bridge across all industries. Having knowledge and skills in these areas will serve IT professionals well, no matter what field or industry they end up in. Again, it is challenging to recommend specific technical skills because the field of IT is so broad.

What soft skills should all information technology systems managers possess?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Leadership, motivation, communication, conflict management, trust-building, decision-making, organization, and time management.

What information technology systems manager skills would you recommend for someone trying to advance their career?

Dr. Ariful Azad Ph.D.

Director of Graduate Studies for the Dept. of Intelligent Systems Engineering, Assistant Professor of Intelligent Systems Engineering, Indiana University Bloomington

I recommend enhancing skills in data analytics, if a graduate lacks such skills. Revitalizing business practices by analyzing user or inventory data is an integral part of almost all business applications. Hence, skills in data analytics will give a graduate an edge in the changing job market. Data analytics comes in various flavors: from gathering simple statistics to advanced machine learning. Hence, a graduate can always improve their skill from freely available online lectures, online classes such as Coursera, or on-ramp classes offered by many universities.

What type of skills will young information technology systems managers need?

Delvin GrantDelvin Grant LinkedIn profile

Associate Professor, DePaul University

The ability to problem solve, which requires an understanding of the problem and a structured approach towards the solution. The ability to apply concepts learned in one discipline to another. Quite often, students are unable to see how a concept translates from one domain to another, and this stifles innovation.
Do you want to know more?
Read more about what experts have to say about information technology systems manager

List of information technology systems manager skills to add to your resume

Information technology systems manager skills

The most important skills for an information technology systems manager resume and required skills for an information technology systems manager to have include:

  • Customer Service
  • Project Management
  • Network Infrastructure
  • SAN
  • SQL Server
  • Windows Server
  • Management System
  • SharePoint
  • Disaster Recovery
  • Technical Support
  • Troubleshoot
  • VMware
  • Linux
  • Switches
  • TCP/IP
  • PC
  • DNS
  • Security Policies
  • Microsoft System Center
  • ERP
  • HR
  • ITIL
  • Desktop Support
  • VPN
  • VoIP
  • Direct Reports
  • SDLC
  • NAS
  • Application Development
  • Computer System
  • Data Centers
  • Unix
  • Virtualization
  • OS
  • IIS
  • Citrix
  • QA
  • Firewall
  • User Support
  • POS
  • Phone System
  • SOX
  • SLA
  • DHCP
  • Workstations
  • Lan
  • Enterprise Servers
  • User Accounts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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