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Become An Information Technology Team Leader

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Working As An Information Technology Team Leader

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $97,000

    Average Salary

What Does An Information Technology Team Leader Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Information Technology Team Leader

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Team Leader Career Paths

Information Technology Team Leader
Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology Manager Project Manager Product Manager
Senior Product Manager
9 Yearsyrs
Information Technology Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Information Technology Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Project Manager Information Technology Director Chief Information Officer
Chief Technology Officer
11 Yearsyrs
Information Technology Manager
7 Yearsyrs
Project Manager
Service Delivery Manager
10 Yearsyrs
Project Manager Quality Manager Production Manager
Technical Manager
7 Yearsyrs
Manager Production Manager Material Manager
Systems Manager
6 Yearsyrs
Manager Business Development Manager Consultant/Project Manager
Implementation Manager
8 Yearsyrs
Manager Department Manager Support Manager
Technical Services Manager
7 Yearsyrs
Information Technology Technical Lead Information Technology Operations Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Information Technology Technical Lead Information Technology Operations Manager Service Desk Manager
Information Technology Technical Services Manager
9 Yearsyrs
Information Technology Technical Lead
Information Technology Operations Manager
9 Yearsyrs
Network Manager
Information Systems Manager
6 Yearsyrs
Network Manager Information Technology Operations Manager
Information Technology Systems Manager
8 Yearsyrs
Network Manager Help Desk Manager
Service Desk Manager
7 Yearsyrs
Project Analyst Senior Systems Analyst Senior System Administrator
Information Technology Supervisor, Information Technology
6 Yearsyrs
Technical Team Lead Senior System Administrator Help Desk Manager
Incident Manager
9 Yearsyrs
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Do you work as an Information Technology Team Leader?

Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Information Technology Team Leader
Consultant 5.1%
Top Careers After Information Technology Team Leader
Consultant 6.6%
Manager 5.2%
Director 2.8%
Owner 2.6%

Do you work as an Information Technology Team Leader?

Average Yearly Salary
$97,000
View Detailed Salary Report
$76,000
Min 10%
$97,000
Median 50%
$97,000
Median 50%
$97,000
Median 50%
$97,000
Median 50%
$97,000
Median 50%
$97,000
Median 50%
$97,000
Median 50%
$125,000
Max 90%
Best Paying Company
Steward Health Care System
Highest Paying City
Santa Clara, CA
Highest Paying State
California
Avg Experience Level
3.5 years
How much does an Information Technology Team Leader make at top companies?
The national average salary for an Information Technology Team Leader in the United States is $97,795 per year or $47 per hour. Those in the bottom 10 percent make under $76,000 a year, and the top 10 percent make over $125,000.

Real Information Technology Team Leader Salaries

Job Title Company Location Start Date Salary
SAP Materials Management IT Team Lead The Goodyear Tire & Rubber Company Akron, OH Jan 26, 2016 $162,000 -
$167,000
Team Lead IT Project Management Sabre GLBL Inc. Southlake, TX May 31, 2016 $159,931
Team Lead IT Project Management Sabre GLBL Inc. Southlake, TX Sep 14, 2015 $142,272
IT Team Lead Procure Professionals Inc. Somerset, NJ May 17, 2016 $140,000
Team Lead IT Security University Hospitals Health System Inc. Shaker Heights, OH Jul 28, 2016 $136,989
IT Team Lead Sun Labs USA, Inc. Ocala, FL Jan 10, 2016 $130,000
Team Lead, IT Operations Equator, LLC Los Angeles, CA Oct 26, 2013 $129,555
Technical Team Lead IT Automatic Data Processing, Inc. San Dimas, CA Aug 02, 2013 $127,133
Information Technology Team Lead Gulf States Toyota Houston, TX Sep 22, 2015 $125,445
IT Team Lead Gulf States Toyota, Inc. Houston, TX Aug 04, 2014 $125,000
IT Security Engineer Team Leader Skybox Security, Inc. San Jose, CA Oct 01, 2011 $125,000
Team Leader-It Automatic Data Processing, Inc. San Dimas, CA Aug 12, 2011 $123,994
Information Technology Infrastructure Team Leader Telefonica USA, Inc. Miami, FL Aug 10, 2016 $122,580
IT Team Leader-R&D Applications Perkinelmer Health Sciences, Inc. Shelton, CT Oct 13, 2012 $120,411 -
$130,923
Team Lead, Airline IT Shopping and Pricing Amadeus North America, Inc. Dallas, TX Jan 13, 2016 $108,200
Team Lead, Airline IT Shopping and Pricing Amadeus North America, Inc. Dallas, TX Sep 05, 2015 $108,000
IT Team Leader TYCO Electronics Corporation, A Te Connectivity LT Harrisburg, PA May 07, 2012 $106,200 -
$108,000
Sharepoint Team Lead, Information Technology Littelfuse, Inc. Chicago, IL Feb 11, 2015 $105,000 -
$135,000
IT Team Lead Insurance Auto Auctions, Inc. Westchester, IL Jan 28, 2016 $104,905
IT Team Lead Insurance Auto Auctions, Inc. Westchester, IL Jul 27, 2015 $104,905
IT Team Lead II Blue Cross Blue Shield of Michigan Detroit, MI Aug 28, 2015 $103,938
IT Team Lead Centerpoint Energy Service Company, LLC Houston, TX Mar 03, 2012 $103,000
IT Infrastructure Team Leader Genworth North America Corporation Richmond, VA Apr 02, 2016 $93,184 -
$110,000
IT Team Leader Cummins Inc. Columbus, IN Jan 10, 2016 $92,768 -
$97,500
Team Leader-IT Consulting Proalpha Software Corporation Nashua, NH May 08, 2016 $92,290
IT Team Lead GFC Lending, LLC Mesa, AZ Aug 30, 2016 $92,000
IT Team Lead II Blue Cross Blue Shield of Michigan Detroit, MI Jul 01, 2015 $92,000 -
$102,000
IT Team Lead II Blue Cross Blue Shield of Michigan Detroit, MI Sep 21, 2015 $92,000 -
$102,000

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Top Skills for An Information Technology Team Leader

  1. Customer Service
  2. Infrastructure
  3. Project Management
You can check out examples of real life uses of top skills on resumes here:
  • Developed nine years of professional and supervisory experience obtained while improving interdepartmental and key stakeholder communications with exceptional customer service.
  • Partner with business units to review goals/objectives and forecast technology needs including infrastructure upgrades and expansions.
  • Project management activities including planning, scheduling, monitoring of resources/cost/time, effort estimation & budgeting.
  • Coordinated the installation of new software, network equipment upgrades and replacement; and database maintenance of inventory monitoring process.
  • Instructed day-to-day activities and responsibilities for 20 Support Desktop Professionals including scheduling and shifting, changing and rotation of location coverage.

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Top 10 Best States for Information Technology Team Leaders

  1. District of Columbia
  2. Massachusetts
  3. Connecticut
  4. New Jersey
  5. Delaware
  6. Washington
  7. California
  8. Rhode Island
  9. Alaska
  10. Virginia
  • (559 jobs)
  • (1,230 jobs)
  • (487 jobs)
  • (1,006 jobs)
  • (122 jobs)
  • (995 jobs)
  • (4,107 jobs)
  • (121 jobs)
  • (62 jobs)
  • (1,665 jobs)

Information Technology Team Leader Demographics

Gender

Male

69.5%

Female

21.0%

Unknown

9.6%
Ethnicity

White

56.4%

Hispanic or Latino

14.8%

Asian

12.9%

Black or African American

11.2%

Unknown

4.6%
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Foreign Languages Spoken

Spanish

42.9%

French

14.3%

German

11.4%

Chinese

5.7%

Portuguese

2.9%

Vietnamese

2.9%

Romanian

2.9%

Dutch

2.9%

Carrier

2.9%

Korean

2.9%

Tamil

2.9%

Arabic

2.9%

Lingala

2.9%
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Information Technology Team Leader Education

Schools

University of Phoenix

23.6%

Old Dominion University

7.2%

University of Maryland - University College

6.7%

George Washington University

4.6%

Strayer University

4.6%

Northern Virginia Community College

4.6%

Webster University

4.1%

University of Texas at Austin

4.1%

Oklahoma State University

4.1%

New York University

3.6%

Villanova University

3.6%

DePaul University

3.6%

University of Houston

3.6%

Western Governors University

3.6%

Syracuse University

3.1%

University of North Texas

3.1%

Roosevelt University

3.1%

Pennsylvania State University

3.1%

University of Maryland - College Park

3.1%

Purdue University

3.1%
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Majors

Business

22.5%

Computer Science

18.6%

Computer Information Systems

9.3%

Information Technology

8.4%

Management

5.3%

Management Information Systems

4.3%

Electrical Engineering

4.1%

Information Systems

3.7%

Finance

2.9%

Project Management

2.8%

Computer Engineering

2.7%

Computer Networking

2.6%

Accounting

2.2%

Computer Systems Security

1.8%

Mechanical Engineering

1.7%

Education

1.5%

Psychology

1.5%

Marketing

1.5%

Mathematics

1.4%

Criminal Justice

1.3%
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Degrees

Bachelors

42.8%

Masters

27.6%

Other

15.8%

Associate

8.3%

Certificate

2.9%

Diploma

1.4%

Doctorate

1.1%
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