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Information technology team leader skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Austin McCoy,
David Garaventa
Below we've compiled a list of the most critical information technology team leader skills. We ranked the top skills for information technology team leaders based on the percentage of resumes they appeared on. For example, 7.3% of information technology team leader resumes contained database as a skill. Continue reading to find out what skills an information technology team leader needs to be successful in the workplace.

15 information technology team leader skills for your resume and career

1. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how information technology team leaders use database:
  • Coordinated the installation of new software, network equipment upgrades and replacement; and database maintenance of inventory monitoring process.
  • Assist in resolving complex problems related to interfaces and connectivity of database management systems, and various other applications.

2. Project Management

Here's how information technology team leaders use project management:
  • Project management activities including planning, scheduling, monitoring of resources/cost/time, effort estimation & budgeting.
  • Project management for internal departments to document processes and provide internal software application alternatives.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information technology team leaders use customer service:
  • Developed nine years of professional and supervisory experience obtained while improving interdepartmental and key stakeholder communications with exceptional customer service.
  • Coordinated development & support of systems including warehouse operations, customer service and accounting functions.

4. Network Infrastructure

Here's how information technology team leaders use network infrastructure:
  • Support integration operations by facilitating the acquisition of required hardware and/or software for the established network infrastructure.
  • Organized and scheduled movement of redundant servers to secondary computer room and prepared network infrastructure.

5. Azure

Here's how information technology team leaders use azure:
  • Worked with Microsoft Azure Service Azure Blob Storage through the REST APIs.
  • Approximate annual budget $2 million Technologies Managed: Cisco, Microsoft Server, Sharepoint, VMWare, XenServer, Azure.

6. SQL Server

Here's how information technology team leaders use sql server:
  • Planned, configured, and administered Exchange 5.5 servers, multiple SQL servers, and VoIP solution.
  • Managed the LifePro application on a SQL server, using thin and fat client technology.

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7. PC

Here's how information technology team leaders use pc:
  • Worked on PC Refresh projects utilizing SCCM as the primary desktop/laptop imaging tool along with a custom tool developed by Carlson.
  • Worked on round II of the Evergreen Project and involved the upgrading of POS Registers, PC's and Printers.

8. ITIL

Here's how information technology team leaders use itil:
  • Certified in ITIL Methodologies and implementing various Lean Methodology Initiatives.
  • Provide project and team leadership while implementing a ITIL V3 Service Management Methodology for Access Management and new Service Level Agreements.

9. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how information technology team leaders use linux:
  • Configured 5 classrooms for various computer training programs including MCSE courses, CCNA, application training, Linux, etc.
  • Created a VoIP PBX phone system using Linux and Asterisk to replace company's retired key system.

10. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how information technology team leaders use troubleshoot:
  • Maintain and troubleshoot Windows/Linux based CLM environment.
  • Worked collectively with other teams to troubleshoot, brainstorm and determine risk analysis and mitigation for the purpose of streamlining processes.

11. VMware

Here's how information technology team leaders use vmware:
  • Developed reputation within division as go-to troubleshooting expert due to excellent knowledge of Rockwell Windows and VMware server environments.
  • Created and executed a virtual server strategy using VMWARE ESX technology to further reduce physical server count.

12. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how information technology team leaders use java:
  • Utilized Java and TCP/IP to connect to the mainframe to execute CICS programs to access DB2 tables and VSAM files.
  • Managed work efforts of support and development analysts for Java based applications with mainframe background processes.

13. Switches

Here's how information technology team leaders use switches:
  • Network Administrator providing support and maintenance to the Court's Cisco switches as well as LAN and VLAN environments.
  • Project Lead for replacing legacy Cisco 5500 switching equipment with Cisco 6509 Layer 3 switches acting as campus backbone.

14. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how information technology team leaders use erp:
  • Lead global ERP IT engineering team and delivered following Initiatives: o MRP - Extreme Planning to enable MRP process simplification.
  • Performed Data Archiving in the legacy ERP System to archive the historical data using the parameters defined by the business.

15. Direct Reports

Here's how information technology team leaders use direct reports:
  • Served as first team leader in RD&E to implement weekly one-on-one meetings with direct reports.
  • People management responsibilities for 10 direct reports.
top-skills

What skills help Information Technology Team Leaders find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information technology team leader resumes?

Austin McCoyAustin McCoy LinkedIn profile

Director of Javelina Engineering Student Success Center, Texas A&M University - Kingsville


-Internship/co-op experience -Research experience
-Good leadership skills and involvement on campus and in the community and activities where the individual works as part of a team.
-Well written resume can tell a lot about the technical writing skill; a resume needs to be clean and comfortable to read; recruiters can find what they are looking for easily.
-Less is sometimes more because students sometimes will put more information on a resume than is pertinent to the position applying for.

What hard/technical skills are most important for information technology team leaders?

David Garaventa

Director, Computer Information Systems and Cybersecurity Programs, Assistant Professor, CIS, Albertus Magnus College

The technical skills that are required are broad and tend to be business and/or industry-specific. If you are working in healthcare IT, the patient management platforms you use could be different from the client database used by a bank's IT team, for example. So, on the one hand, the recommendation would be to determine what platforms are most commonly used in your industry area and spend time mastering those platforms. On the other hand, most industries tend to have specific tools that are most commonly used, and spending time mastering those is important.

Going deeper into the subject, technical skills around project management, cloud infrastructure, security, and end-user support bridge across all industries. Having knowledge and skills in these areas will serve IT professionals well, no matter what field or industry they end up in. Again, it is challenging to recommend specific technical skills because the field of IT is so broad.

What soft skills should all information technology team leaders possess?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Leadership, motivation, communication, conflict management, trust-building, decision-making, organization, and time management.

What information technology team leader skills would you recommend for someone trying to advance their career?

Dr. Ariful Azad Ph.D.

Director of Graduate Studies for the Dept. of Intelligent Systems Engineering, Assistant Professor of Intelligent Systems Engineering, Indiana University Bloomington

I recommend enhancing skills in data analytics, if a graduate lacks such skills. Revitalizing business practices by analyzing user or inventory data is an integral part of almost all business applications. Hence, skills in data analytics will give a graduate an edge in the changing job market. Data analytics comes in various flavors: from gathering simple statistics to advanced machine learning. Hence, a graduate can always improve their skill from freely available online lectures, online classes such as Coursera, or on-ramp classes offered by many universities.

What type of skills will young information technology team leaders need?

Vince BowenVince Bowen LinkedIn profile

Executive Director, Department Chair Energy Systems Technology & Education Center (ESTEC), Idaho State University

How to learn. How to problem-solve. Emotional Intelligence to work in teams and get along with coworkers/customers. Then they need the tech skills.
Do you want to know more?
Read more about what experts have to say about information technology team leader

List of information technology team leader skills to add to your resume

Information technology team leader skills

The most important skills for an information technology team leader resume and required skills for an information technology team leader to have include:

  • Database
  • Project Management
  • Customer Service
  • Network Infrastructure
  • Azure
  • SQL Server
  • PC
  • ITIL
  • Linux
  • Troubleshoot
  • VMware
  • Java
  • Switches
  • ERP
  • Direct Reports
  • Desktop Support
  • VoIP
  • HIPAA
  • DNS
  • VPN
  • SharePoint
  • Unix
  • Business Processes
  • OS
  • Windows Server
  • Troubleshooting Support
  • SOX
  • QA
  • Asset Management
  • SDLC
  • SLA
  • TCP/IP
  • Disaster Recovery
  • DHCP
  • Enterprise Architecture
  • Citrix
  • Technical Issues
  • Microsoft Exchange
  • SCCM
  • Technical Solutions
  • Windows XP
  • CIO
  • Management System
  • C Net
  • SAN
  • Business Analysts
  • Mac

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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