What does an information technology team leader do?
The information technology team leader is responsible for visualizing and then inspiring team members to achieve the goals in the information technology department of a company. They ensure that every member of the team has a significant role to play in achieving target goals. They communicate and coordinate with team members in order to achieve organizational targets goals. This job requires basic information technology knowledge and skills like computer networking, web development and management, network security, and programming. In addition, they also are in charge of protecting and maintaining the company's website all security attacks and compromise.
Information technology team leader responsibilities
Here are examples of responsibilities from real information technology team leader resumes:
- Used UNIX shell scripting to automate scheduling of jobs.
- Lead project team in the deliverance of the best SharePoint solutions in support of client requirements.
- Work with functional team leads to setup new plant in the legacy ERP system for Canada operations.
- Lead teams across full SDLC to design, build, and deliver applications for complex business problems.
- Manage a Citrix Admin team of 6 engineers for a farm of 400+ servers and 2000+ applications.
- Create, maintain, modify, and manage Microsoft SharePoint websites, access permissions, features, and content.
- Define all UNIX system administration tasks to detail level.
- Perform QA reviews on development work of off-shore trainers.
- Support to the users on day-to-day functional issues of ERP.
- Configure, install, and troubleshoot desktop and network printers.
- Maintain all hardware relate issues on PC systems ensuring smooth functioning of all systems.
- Perform work on moderately complex applications to ensure smooth PC operations for end users.
- Full adherence to PCI & SOX controls with internal and external auditors within areas of responsibility.
- Operate under the guidance of ITIL v3 credential holders and currently in study for ITIL v3 certification.
- Job duties include configuring and troubleshooting Shiva VPN, Microsoft PPTP and RAS connections for remote users.
Information technology team leader skills and personality traits
We calculated that 7% of Information Technology Team Leaders are proficient in Database, Project Management, and Customer Service. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Information Technology Team Leaders that have these skills listed on their resume here:
- Database, 7%
Coordinated the installation of new software, network equipment upgrades and replacement; and database maintenance of inventory monitoring process.
- Project Management, 7%
Project management activities including planning, scheduling, monitoring of resources/cost/time, effort estimation & budgeting.
- Customer Service, 5%
Developed nine years of professional and supervisory experience obtained while improving interdepartmental and key stakeholder communications with exceptional customer service.
- Network Infrastructure, 4%
Support integration operations by facilitating the acquisition of required hardware and/or software for the established network infrastructure.
- Azure, 4%
Worked with Microsoft Azure Service Azure Blob Storage through the REST APIs.
- SQL Server, 4%
Planned, configured, and administered Exchange 5.5 servers, multiple SQL servers, and VoIP solution.
Most information technology team leaders use their skills in "database," "project management," and "customer service" to do their jobs. You can find more detail on essential information technology team leader responsibilities here:
Customer-service skills. To carry out their duties, the most important skill for an information technology team leader to have is customer-service skills. Their role and responsibilities require that "computer support specialists must be patient and sympathetic." Information technology team leaders often use customer-service skills in their day-to-day job, as shown by this real resume: "focused on cio relationship building and provided voice of the customer input to tsg leadership. "
Listening skills. Another soft skill that's essential for fulfilling information technology team leader duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to an information technology team leader resume, here's how information technology team leaders can utilize listening skills in their job responsibilities: "communicated updates to training documentation, training facilities, and customer service notifications. "
Speaking skills. This is an important skill for information technology team leaders to perform their duties. For an example of how information technology team leader responsibilities depend on this skill, consider that "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an information technology team leader: "presented with the 2010 cio excellence in it award for going above and beyond company expectations. ".
Writing skills. For certain information technology team leader responsibilities to be completed, the job requires competence in "writing skills." The day-to-day duties of an information technology team leader rely on this skill, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." For example, this snippet was taken directly from a resume about how this skill applies to what information technology team leaders do: "experience with sql server including writing sql queries, understanding database schema and security. "
Problem-solving skills. Another crucial skill for an information technology team leader to carry out their responsibilities is "problem-solving skills." A big part of what information technology team leaders relies on this skill, since "support workers must identify both simple and complex computer problems, analyze them, and solve them." How this skill relates to information technology team leader duties can be seen in an example from an information technology team leader resume snippet: "implemented enterprise ip asset management solution for company invention disclosure and patent management. "
The three companies that hire the most information technology team leaders are:
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Compare different information technology team leaders
Information technology team leader vs. Team leader
Team leaders are responsible for managing a team for a specific project or work component. They primarily guide the team members and ensure that they are still working towards the set goals. Team leaders create strategies to reach goals, cascade the goals and strategies to team members, assign tasks, conduct periodic check-ups on the roadmap towards the goals, foster an engaging work environment, motivate and coach team members, monitor team performance, evaluate the strategies and come up with mitigating plans as needed. They are also responsible for reporting the team's progress to higher management.
These skill sets are where the common ground ends though. The responsibilities of an information technology team leader are more likely to require skills like "database," "project management," "network infrastructure," and "azure." On the other hand, a job as a team leader requires skills like "ladders," "patients," "sales floor," and "pet." As you can see, what employees do in each career varies considerably.
The education levels that team leaders earn slightly differ from information technology team leaders. In particular, team leaders are 7.2% less likely to graduate with a Master's Degree than an information technology team leader. Additionally, they're 0.3% more likely to earn a Doctoral Degree.Information technology team leader vs. Information technology supervisor, information technology
An information technology supervisor of information technology is primarily in charge of overseeing a company's IT operations, ensuring efficiency and smooth workflow. It is their duty to spearhead projects, set goals and objectives, coordinate staff, manage budgets and timelines, perform installations and upgrades, and develop strategies to optimize operations. They must remain knowledgeable of the latest technologies, liaise with external parties, and produce progress reports. Furthermore, as a supervisor, it is essential to monitor the performance of the IT teams, all while enforcing the company's policies and regulations.
In addition to the difference in salary, there are some other key differences worth noting. For example, information technology team leader responsibilities are more likely to require skills like "java," "jenkins," "business processes," and "troubleshooting support." Meanwhile, an information technology supervisor, information technology has duties that require skills in areas such as "technical support," "performance reviews," "printers," and "employee development." These differences highlight just how different the day-to-day in each role looks.
Information technology supervisors, information technology may earn a lower salary than information technology team leaders, but information technology supervisors, information technology earn the most pay in the energy industry with an average salary of $116,415. On the other hand, information technology team leaders receive higher pay in the finance industry, where they earn an average salary of $118,668.information technology supervisors, information technology earn lower levels of education than information technology team leaders in general. They're 5.7% less likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for information technology team leaders in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Information technology team leader vs. Information engineer
An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an information technology team leader is likely to be skilled in "database," "project management," "itil," and "direct reports," while a typical information engineer is skilled in "data analysis," "c++," "c #," and "technical support."
Information engineers earn the best pay in the technology industry, where they command an average salary of $107,435. Information technology team leaders earn the highest pay from the finance industry, with an average salary of $118,668.information engineers typically earn similar educational levels compared to information technology team leaders. Specifically, they're 1.9% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Information technology team leader vs. Technician support team leader
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
Even though a few skill sets overlap between information technology team leaders and technician support team leaders, there are some differences that are important to note. For one, an information technology team leader might have more use for skills like "database," "project management," "network infrastructure," and "azure." Meanwhile, some responsibilities of technician support team leaders require skills like "printers," "customer support," "sql," and "customer issues. "
In general, technician support team leaders earn the most working in the technology industry, with an average salary of $91,502. The highest-paying industry for an information technology team leader is the finance industry.technician support team leaders reach lower levels of education compared to information technology team leaders, in general. The difference is that they're 9.3% more likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.Types of information technology team leader
Updated January 8, 2025
