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Become An Information Technology Technical Lead

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Working As An Information Technology Technical Lead

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $115,749

    Average Salary

What Does An Information Technology Technical Lead Do At Cybercoders

* Provide RDT&E and Business Network Operations and Maintenance (O&M) support.
* Maintain and document all hardware and software inventories.
* Provide support and manage NGEN & RDT&E services.
* Recommend and document requirements, and prepare cost estimates and recommend prioritization for: Transition/cutover, Tech Refresh, Applications
* Management, and legacy reduction initiatives.
* Prepare orders for NGEN services and review invoices, new assets, services and fiscal year rollovers, deployments, and change services to include move, add, and change services for government approval.
* Liaise with Information System Security Managers (ISSMs) and Information System Security Officers (ISSOs) to ensure compliance with Information Assurance
* IA) policy, procedures and guidelines.
* Liaise with the Information Technology Manager to ensure information systems meet current operational requirements and are positioned to meet future requirements.
* Develop and oversee execution of IT project schedules.
* Provide IA plan of Action and Milestone (POA&M) support to include compliance, auditing, and scanning reports.
* Collaborate with data owners, information system owners, and users to secure use and operation of information systems (IS) and networks.
* Maintain configuration control of hardware, systems, and application software.
* Maintain and report Government approved metrics on SCSC networks, servers, systems, applications, backups, and ATO status.
* What You Need for this Position

What Does An Information Technology Technical Lead Do At Stanley Black and Decker

* Leading the existing/new solutions discovery, assessment and business gathering efforts Formulating and spearheading the execution of the MarTech implementation plan
* Managing vendor relationships
* Governing MarTech training efforts and business communication
* Work within the Digital IT
* Business Services team and report to the Global Senior Manager – Consumer Marketing Technologies.
* The individual will closely work with the SBD Global Customer Experience, IT
* Application Services, Procurement and Corporate teams
* Principal Accountabilities_
* Assess Existing and New Solutions (30%)-
* Collaborate with Stanley Black & Decker GTS and Corporate groups to understand needs and challenges within each business as they relate to digital marketing
* Identify MarTech opportunities, prospect vendors and conduct research to fulfill our digital business goals.
* Formulate recurrent competitive analysis amongst digital IT MarTech vendors and present recommendations to internal business groups
* Keep abreast of CMS MarTech landscape and communicate findings by coordinating information sessions to evaluate vendor services based on our business needs
* Create roadmap and architecture to support new and existing solution
* Implement (30%)** –
* Work with cross-functional teams to develop global implementation and integration strategies of both new, and the expansion of, existing technology solutions.
* Gather global MarTech business requirements from internal stakeholders as it relates to the integration between MarTech vendor and our digital platforms
* Lead MarTech implementation efforts within global website projects and maintenance/upgrade initiatives
* Ensures best practices and compliance guidelines are being followed for all MarTech integration Coordinate MarTech UAT tasks
* Support critical troubleshooting issues when needed
* V**endor Management (5%) –
* Manage multiple website vendor relationships and ensure contract terms are fulfilled or updated as needed
* Keep up-to-date with all new services or upgrades from existing third party partners and plan integration roadmap
* Manage vendor integration timelines and stays on top of deliverables
* Keep abreast of vendor maintenance schedule plan and communicates impact (such as down time) to business stakeholders
* Reporting (5%)
* Report on MarTech stack’s business KPIs and technical integration performance
* Provide recommendation and plan to address weaknesses
* Communication (20%)
* Evangelize the enterprise digital marketing technology stack to drive adoption throughout the organization.
* Lead recurrent training sessions with internal global stakeholders, when needed
* Other tasks (10

What Does An Information Technology Technical Lead Do At Mantech

* Leads the design of the IT asset management, print services, and mobile services models during the proposal process; supports responses to final proposal revisions and may attend oral briefings with the client
* Designs and oversees the process for tracking and control of physical IT assets in the infrastructure and the management of all information technology assets throughout their lifecycle
* Produce and maintain short-term plans, long-term strategies and related presentations for management and client consumption
* Lead asset inventory data analysis, identify and calculate metrics for tracking inventory status, and publish reports
* Monitor global enterprise asset inventory health for all IT hardware asset types (servers, laptops, desktops, network and mobile devices, etc.) and facilitate remediation when deviation occurs
* Establishes operating model for print services and oversees vendor selection, set up, metrics and SLAs as well as ongoing management of vendors and continuous improvement
* Establishes model for mobile services including device ordering, management, security, metrics and SLAs as well as ongoing management of vendors and continuous improvement
* Develops, coordinates, and oversees the enforcement of client s enterprise methodologies, policies, procedures, tools, guidelines and standards of operations within the service delivery organization
* Drives continuous improvement initiatives and works with client leaders to implement operational or process changes that improve efficiency and effectiveness
* Interacts with executive level clients to promote ManTech solutions and/or resolve client delivery issues

What Does An Information Technology Technical Lead Do At General Electric

* In the role of IT Security Leader (Predix), you will:
* Lead delivery and implementation of key security & compliance controls for securing BHGE’s Predix initiatives
* Work in partnership with the Predix development squads to ensure that cyber security is embedded in the software development process
* Drive the long-term strategic vision and roadmap for cyber and product security
* Provide end to end program and project management for delivering security & compliance controls for Predix applications
* On-site representative for BHGE’s Cyber Security, Risk, and Compliance team.
* Establishing an effective working relationship with the CSRC team to implement best practices within the Predix Oil & Gas applications
* Partner with BHGE Security Architecture and GE Digital team to architect technology solutions that automate security & compliance controls for PaaS and IaaS environments (Cloud & Edge)
* Partner with BHGE Security Operations and GE Digital on monitoring and Incident Management
* Partnering with BHGE Product Security to implement NIST 800
* and other relevant frameworks.
* Promote and champion DevSecOps culture
* Implement or lead implementation of security solutions addressing Industrial Internet of things (IIOT) requirements
* Responding to customer-facing departments about Predix security posture

What Does An Information Technology Technical Lead Do At Leidos

* The Biobank IT Manager will lead the effort to build and integrate systems to support the Blue Ribbon Panel Biobank.
* Responsibilities include, but are not limited to:
* Architecture to include clinical and specimen processing data capture, Patient Physician portal, Analysis platform, Biospecimen Processing Core, Specimen Catalog, online centralized consent, system for online return of test results
* Interprets customer’s requirements and expectations regarding infrastructure to support biospecimen collection, banking and distribution
* Works to integrate systems and data with the NCI’s Data Commons Efforts
* Develops and implements project management standard operating procedures based on PMI guides and the HHS Enterprise Performance Life Cycle (EPLC)
* Plans, develops, and maintains project plans and manages tracking and communication of project milestones, risks, issues, and schedule related concerns
* Provides project assessment reports to appropriate team members
* Works in collaboration with the Government customer to clear pathways for project requirements, develop requests-for-proposal documents to source potential performers, review vendor proposals, manage project execution of the subcontractors
* Attends meetings with the customer in the development and tracking of realistic technical milestones for project execution
* Works with existing Leidos Biomed development teams and technical project managers to monitor project deliverables and timelines and provides scientific evaluation of supporting technical data to ensure product quality objectives and project deadlines
* May assists in tracking project budget expenses and/or analysis
* Initiates and maintains open communication with subcontractors and project collaborators
* Writes reviews or evaluates Standard Operating Procedures supporting program objectives
* Supervises staff

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How To Become An Information Technology Technical Lead

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Technical Lead jobs

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Real Information Technology Technical Lead Salaries

Job Title Company Location Start Date Salary
IT Integration Lead CSL Behring L.L.C. King of Prussia, PA Feb 01, 2015 $275,000
IT Project Senior Tech Lead Citigroup Technology, Inc. Warren, NJ Mar 25, 2016 $200,000
IT Project Senior Tech Lead Citigroup Technology, Inc. Warren, NJ Jan 02, 2016 $195,000
IT Project Tech Lead, AML Compliance Systems Citigroup Technology, Inc. Fort Lauderdale, FL Jun 15, 2016 $164,000
IT SD Lead (M&A) Littelfuse, Inc. Chicago, IL Sep 03, 2015 $142,501
IT Project Tech Lead Citigroup Technology, Inc. Warren, NJ Jul 12, 2016 $142,000
IT Project Tech Lead Citigroup Technology, Inc. Jersey City, NJ Jul 12, 2016 $142,000
IT Technical Lead Philips Electronics North America Corporation Alpharetta, GA Jan 08, 2016 $140,000
IT Project Tech Lead Citigroup Technology, Inc. Jersey City, NJ Feb 18, 2015 $140,000
IT Project Technical Lead Citicorp Credit Services, Inc. (USA) Irving, TX Nov 21, 2016 $140,000
IT Project Technical Lead Citicorp Credit Services, Inc. (USA) Irving, TX Nov 28, 2016 $140,000
IT Lead, SAP Security Purdue Pharma L.P. Stamford, CT Apr 14, 2015 $137,430
SAP IT SD OTC Lead Novartis Services Inc. Fort Worth, TX Apr 01, 2016 $136,274
IT Technical Lead Philips Electronics North America Corporation Andover, MA Aug 01, 2015 $135,407
IT Technical Lead Jabil Circuit, Inc. Saint Petersburg, FL Mar 21, 2016 $119,888
IT SR Appl DEV Tech Lead/Production Support Lead Hewitt Associates LLC Lincolnshire, IL Oct 14, 2016 $119,799
IT Technical Lead Jabil Circuit, Inc. Saint Petersburg, FL Nov 15, 2015 $118,000
IT SR Appl DEV Tech Lead Hewitt Associates LLC Lincolnshire, IL Jul 16, 2015 $117,449
SR. IT Technical Lead Philips Electronics North America Corporation Murrysville, PA May 17, 2015 $116,730
Design and Development IT Technical Lead AIG Employee Services, Inc. New York, NY Oct 17, 2016 $115,000
IT Technical Lead Multiplan, Inc. New York, NY Apr 01, 2015 $115,000
IT Technical Lead Cetera Financial Group El Segundo, CA Nov 05, 2016 $114,837
IT Domain Lead Hewitt Associates LLC Lincolnshire, IL Oct 02, 2016 $108,000
IT SR Appl DEV Tech Lead Hewitt Associates LLC Aurora, IL Aug 01, 2015 $106,590
IT SR Appl DEV Tech Lead Hewitt Associates LLC Lincolnshire, IL Jan 09, 2016 $106,490
IT SR Appl DEV Tech Lead Hewitt Associates LLC Lincolnshire, IL Feb 14, 2015 $106,000
IT SR Appl DEV Tech Lead Hewitt Associates LLC Lincolnshire, IL Jul 29, 2015 $105,600
IT Lead Spinsci Technologies LLC Irving, TX Apr 27, 2016 $105,560
IT Technical Lead-Storage Operations AIG Technologies, Inc. Fort Worth, TX Jun 24, 2016 $105,000
IT Senior Application DEV Tech Lead AON Service Corporation McKinney, TX Jun 22, 2015 $105,000

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Top Skills for An Information Technology Technical Lead

HardwareNetworkInfrastructureWindowsXPCustomerServiceProceduresComplianceWebDeliveryArchitectureDatabaseActiveDirectoryStrategySQLServerDesktopSupportProjectManagementAuditPCResourceBackupERP

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Top Information Technology Technical Lead Skills

  1. Hardware
  2. Network Infrastructure
  3. Windows XP
You can check out examples of real life uses of top skills on resumes here:
  • Assist internal customers in the acquisition of new hardware and software products, as required.
  • Analyze and redesign network infrastructure to the company s business units to improve network connectivity.
  • Maintained Dell workstations and laptops for over 2000 customers using Windows XP and servers running Windows 2000 Professional.
  • Provided outstanding customer service to government customers while performing requested services.
  • Defined standard operating procedures, build recommendations and projects plans for capacity planning and change control.

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