Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|IT Integration Lead||CSL Behring L.L.C.||King of Prussia, PA||Feb 01, 2015||$275,000|
|IT Project Senior Tech Lead||Citigroup Technology, Inc.||Warren, NJ||Mar 25, 2016||$200,000|
|IT Project Senior Tech Lead||Citigroup Technology, Inc.||Warren, NJ||Jan 02, 2016||$195,000|
|IT Project Tech Lead, AML Compliance Systems||Citigroup Technology, Inc.||Fort Lauderdale, FL||Jun 15, 2016||$164,000|
|IT SD Lead (M&A)||Littelfuse, Inc.||Chicago, IL||Sep 03, 2015||$142,501|
|IT Project Tech Lead||Citigroup Technology, Inc.||Warren, NJ||Jul 12, 2016||$142,000|
|IT Project Tech Lead||Citigroup Technology, Inc.||Jersey City, NJ||Jul 12, 2016||$142,000|
|IT Technical Lead||Philips Electronics North America Corporation||Alpharetta, GA||Jan 08, 2016||$140,000|
|IT Project Tech Lead||Citigroup Technology, Inc.||Jersey City, NJ||Feb 18, 2015||$140,000|
|IT Project Technical Lead||Citicorp Credit Services, Inc. (USA)||Irving, TX||Nov 21, 2016||$140,000|
|IT Project Technical Lead||Citicorp Credit Services, Inc. (USA)||Irving, TX||Nov 28, 2016||$140,000|
|IT Lead, SAP Security||Purdue Pharma L.P.||Stamford, CT||Apr 14, 2015||$137,430|
|SAP IT SD OTC Lead||Novartis Services Inc.||Fort Worth, TX||Apr 01, 2016||$136,274|
|IT Technical Lead||Philips Electronics North America Corporation||Andover, MA||Aug 01, 2015||$135,407|
|IT Technical Lead||Jabil Circuit, Inc.||Saint Petersburg, FL||Mar 21, 2016||$119,888|
|IT SR Appl DEV Tech Lead/Production Support Lead||Hewitt Associates LLC||Lincolnshire, IL||Oct 14, 2016||$119,799|
|IT Technical Lead||Jabil Circuit, Inc.||Saint Petersburg, FL||Nov 15, 2015||$118,000|
|IT SR Appl DEV Tech Lead||Hewitt Associates LLC||Lincolnshire, IL||Jul 16, 2015||$117,449|
|SR. IT Technical Lead||Philips Electronics North America Corporation||Murrysville, PA||May 17, 2015||$116,730|
|Design and Development IT Technical Lead||AIG Employee Services, Inc.||New York, NY||Oct 17, 2016||$115,000|
|IT Technical Lead||Multiplan, Inc.||New York, NY||Apr 01, 2015||$115,000|
|IT Technical Lead||Cetera Financial Group||El Segundo, CA||Nov 05, 2016||$114,837|
|IT Domain Lead||Hewitt Associates LLC||Lincolnshire, IL||Oct 02, 2016||$108,000|
|IT SR Appl DEV Tech Lead||Hewitt Associates LLC||Aurora, IL||Aug 01, 2015||$106,590|
|IT SR Appl DEV Tech Lead||Hewitt Associates LLC||Lincolnshire, IL||Jan 09, 2016||$106,490|
|IT SR Appl DEV Tech Lead||Hewitt Associates LLC||Lincolnshire, IL||Feb 14, 2015||$106,000|
|IT SR Appl DEV Tech Lead||Hewitt Associates LLC||Lincolnshire, IL||Jul 29, 2015||$105,600|
|IT Lead||Spinsci Technologies LLC||Irving, TX||Apr 27, 2016||$105,560|
|IT Technical Lead-Storage Operations||AIG Technologies, Inc.||Fort Worth, TX||Jun 24, 2016||$105,000|
|IT Senior Application DEV Tech Lead||AON Service Corporation||McKinney, TX||Jun 22, 2015||$105,000|
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