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Top 50 Information Technology Technical Lead Skills

Below we've compiled a list of the most important skills for an Information Technology Technical Lead. We ranked the top skills based on the percentage of Information Technology Technical Lead resumes they appeared on. For example, 6.9% of Information Technology Technical Lead resumes contained Windows XP as a skill. Let's find out what skills an Information Technology Technical Lead actually needs in order to be successful in the workplace.

These are the most important skills for an Information Technology Technical Lead:

1. Windows XP

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high Demand
Here's how Windows XP is used in Information Technology Technical Lead jobs:
  • Managed Server and Workstation Compliance of Windows Vista and Windows XP in accordance with Army Regulations 25-2 and 380-5.
  • Provided technical support includes Windows XP, MS Office, printers, network operating systems and end-user software applications.
  • Maintained Dell workstations and laptops for over 2000 customers using Windows XP and servers running Windows 2000 Professional.
  • Upgrade systems from Windows XP to Windows 7 and ensure data transferred to new systems.
  • Diagnosed, troubleshot and repaired desktops and laptops running Windows XP and Windows 7.
  • Perform desktop support and extensive Windows XP and Windows 7 troubleshoot.
  • Migrate HQDA computer from MS Windows XP to MS Vista.
  • Support Windows XP, Windows Vista and Windows 7.
  • Loaded Linux base images of windows XP CE.
  • Upgraded computers from Windows XP to Windows 7
  • Migrate Windows XP users to Windows7.
  • Support Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10.
  • Project lead in Win 7 roll out (from Windows XP).
  • Captured data and imaged PC's Perform migration from Windows XP to Windows 7.

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2. Infrastructure

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high Demand
Here's how Infrastructure is used in Information Technology Technical Lead jobs:
  • Developed the strategy framework for shared infrastructure charge-back business model on the CPU utilization to reduce dedicated Infrastructure cost.
  • Advised on infrastructure improvement strategies and technical capital investments to optimize server and systems performance.
  • Have a strong technology experience in application and infrastructure along with strategy development.
  • Drive multiple Big Data infrastructure expansions to grow the cluster capacities 10 times (10X) in 18 months.
  • Improved time to market for the infrastructure (from months to days) and reduced the cost of infrastructure.
  • Established policies, standards, and practices for infrastructure and operations of US Government certified classified systems.
  • Communicate with administration on how to implement, maintain and upgrade their technologies with a secure infrastructure.
  • Proposed and redesigned the existing scanning infrastructure improving the user experience by making it faster and simpler.
  • Monitored performance of production support groups (Applications, Infrastructure, and Data Center Operations).
  • Drive delivery of robust infrastructure solutions that host AXP's Big Data production applications.
  • Migrated IT infrastructure from on-site based service to a decentralized, hybrid model.
  • Migrated Infrastructure at 4 manufacturing sites and 4 sales offices.
  • Provided 24/7 support for distributed batch infrastructure for several clients.
  • Achieved significant structural reengineering reductions by standardization, decommissioning and infrastructure refresh.
  • Lead initiative bringing Pingfederate as part of infrastructure portfolio of supported services.
  • Evaluated the current IT process, Infrastructure, Security, Quality Control process and Web-site redesign supported by IBM platforms.
  • Involved in managing the IT infrastructure, ensuring period activities are complete to the set project deadlines.
  • Maintain the IT infrastructure for the entire campus to include the smart classrooms and network infrastructure.
  • Led a transformation project to standardize and virtualize (private Cloud) applications and infrastructure.
  • Contracted to lead the dissolution of PSINet Consulting Solutions infrastructure, operations and systems.

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6 Infrastructure Jobs

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3. Customer Service

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high Demand
Here's how Customer Service is used in Information Technology Technical Lead jobs:
  • Have earned solid reputation for resolving complex issues and providing exceptional customer service.
  • Delivered excellent customer service and gained respect of client management and end-users.
  • Provided outstanding customer service to government customers while performing requested services.
  • Identified and accelerated the operational functions to support PWM HNW (High Net Worth) customer interaction and customer service capabilities.
  • Adapted successfully into different positions within the company such as Information Center Specialist, Customer Service Specialist, Dispatcher and Lead.
  • Incorporated projects with the sales, legal & marketing departments to better improve our customer service experience & increase profits.
  • Achieved a 70% call center volume reduction through the design, development and implementation of online Customer Service system.
  • Managed tech support with customer service skills and gained expertise in various fields of server-side scripting and database management.
  • Mentor and train these individuals in workforce management, customer service, project management and other miscellaneous services.
  • Secured a 6-month engagement with client Concept 1 Accessories as a result of superior customer service and professionalism.
  • Provide technical support and customer service to a variety of internal customers such as faculty and staff.
  • Provided excellence customer service by understanding and communicating with the faculty, staff and students.
  • Provide excellent customer service and maintain good customer relations with all of our clients.
  • Call center and customer service support analyzing and solving customers concerns and needs.
  • Provide excellent customer service to internal and external employees.
  • Lead role encompasses senior contact point for escalated technical, customer service or delivery issues of the Rochester/Hornell/Manhattan desktop environment.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Used PatchLink to push out Windows and other software updates Excellent Customer Service Skills (Phone and in Person)
  • CORE QUALIFICATIONS & SKILLS Team work orientated Exceptional experience providing customer service.
  • Worked in environments with SLAs and OLAs displayed excellent customer service skills.

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4. Project Management

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high Demand
Here's how Project Management is used in Information Technology Technical Lead jobs:
  • Established Project Management Methodology artifacts through project Initiation, Planning, Monitoring and Controlling, Execution and Closure.
  • Drive projects from inception to post-implementation utilizing the Waterfall methodology as recommended by the Project Management Institute.
  • Provided project management for new systems and product development within the Wholesale organization.
  • Performed project management tasks for various development and production support tasks.
  • Manage projects from conception to completion using project management methods.
  • Create own project management system Responsibility:!
  • Leveraged six sigma and project management best practices to: reshape GE US team through realignment, reassignment and new hires.
  • Develop and deliver SLA metrics reports for review by senior project management and client executives.
  • Assisted IT Director in creating and maintaining IT Manual and Project Management and BA Frameworks.
  • Provided project management oversight, served as client contact on select engagements.
  • Provide project management oversight to IT tasks developed in-house or outsourced.
  • Project Management for all IS and Telecommunications Projects and Moves.
  • Adhered to BCBSM Project Management standards and methodologies.
  • Help Desk and project management.
  • Project Management for IT platform.
  • Major Contributions Performed project management and technical leadership for all Dell managed computer deployments.
  • Mentored project managers on project management methodology, tools, processes and best practices to achieve PMO and project objectives.
  • Managed a workgroup of fifteen employees with duties including hiring, evaluations, work instruction and project management.
  • Perform project management leadership for all IT upgrades, replacements, and capital improvements.
  • Net Programming: Developed Project Management and automatic Survey Programming tool using .net technology.

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14 Project Management Jobs

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5. Data Warehouse

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high Demand
Here's how Data Warehouse is used in Information Technology Technical Lead jobs:
  • Designed and developed MHA-C data warehouse and Business Intelligence team and managed project resource budget with annual spending of ~3M.
  • Designed and implemented company's first operational data store (ODS) and data warehouse environment.
  • Supported the development of Corporate Data Warehouse (CDW) architecture and data model.
  • Developed 100 GB data warehouse and reporting system.
  • Designed and implemented an enterprise pricing data warehouse to house data from multiple systems for use in reporting and analytics delivery.
  • Investigate, review and test potential data sources and develop recommendations for data to incorporate into the IT data warehouse.
  • managed and built MHA-Compliance Data and Business Intelligence team, The MHA-Compliance data warehouse to support Home Affordable Program.
  • Worked as Information Delivery Lead on ITDW (IT Data Warehouse) and CBM outbound projects (Teradata).

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6. Desktop

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high Demand
Here's how Desktop is used in Information Technology Technical Lead jobs:
  • Administered all desktop related functions including hardware and software set-up and configuration.
  • Provided desktop/software/blackberry/AV support for an office of 45 members.
  • Implement server/desktops/laptop hardening build procedure and documents.
  • Diagnose and resolve problems with desktop systems (Win7), printers, digital senders, and other standard office equipment.
  • Managed and facilitated 40 servers, 300 Desktops, 20 Laptops and provided Level II/III support for 250 clients.
  • Installed Linux OS and Windows on desktop and server systems as part of the sales support process.
  • Maintained and organized inventory of all desktops, laptops, AV gear, blackberry, vendor accounts.
  • Supervised and lead a team of individuals in troubleshooting software and hardware components for desktop and laptop.
  • Supported 180 attorneys and staff members on desktop functions via one-on-one or telephone and remote support.
  • Worked out of hours to complete patching, and updates on servers and desktop machines.
  • Developed unattended installations which allowed a standard platform across 300 servers and 7200 desktops.
  • Implemented Chatter, Chatter desktop, created public and private groups.
  • Established backup and restore procedures for all the desktops and servers.
  • Provide remote phone, desktop, and written support to end-users.
  • Support for desktops, software, peripherals, networking and telephony.
  • Utilize remote desktop whenever possible to improve response time.
  • Acted as both Server Administrator and Desktop Support Technician.
  • Provide desktop support for all laptops and desktops.
  • Sole IT support providing 24x7 hardware/software/infrastructure and technical solutions for 400+ laptop/desktop/shop floor system users across two automotive plants.
  • Performed desktop and laptop repairs for Lenovo, HP, Dell and Apple systems.

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4 Desktop Jobs

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7. Active Directory

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high Demand
Here's how Active Directory is used in Information Technology Technical Lead jobs:
  • Administered active directory user accounts, addressed server issues, and monitored internal phone system performance.
  • Contributed to network/server administration; managed system administration functions in Active Directory.
  • Undertake various technical duties from Server administration, Windows Active Directory 2013 management, including Print and File Server maintenance.
  • Deployed several branch offices, as well as reorganized entire company Active Directory structure, implemented DHCP and local DNS.
  • Support for Active Directory and data backups were performed remotely along with general PC related issues.
  • Use Active Directory and SCCM to monitor systems, software, and users.
  • Administered user accounts for, Active Directory, Outlook, and Blackberry Server.
  • Provided technical and administrative support of 2003 and 2008 Active Directory.
  • Administer Active Directory Account for Howard University Students and Staff.
  • Deployed Active Directory changes to 830 Exchange Server accounts.
  • Used active directory to reset user account password.
  • Manage site's Microsoft Active Directory accounts.
  • Add, change, delete, and move requests in Active Directory and Exchange 2008, 2003.
  • Designed, implemented and supported enterprise Active Directory solution Established programs, policies, procedures, and server standards enterprise-wide.
  • Configure, support, maintain, update and Administration of Active Directory and Exchange [ ] servers.
  • Maintain share security using active directory Provide desk side support and training to users.
  • Work with Active directory, Citrix, Microsoft SCCM, App-V and remote administration tools
  • Maintain Active Directory accounts and protocols with accuracy Maintain database using RDBMS tools.
  • Create user accounts in Active Directory Troubleshooting developer computers and development environments Check logs on network gear and servers.
  • Configure email Outlook 2003, resetting passwords in active directory and putting back .pst files.

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8. PCS

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high Demand
Here's how PCS is used in Information Technology Technical Lead jobs:
  • Planned and managed network infrastructure deployment for PCs and Instruments in a new laboratory department.
  • Increased legal staff productivity significantly by performing complete desktop refresh with much faster PCs.
  • Work closely with the manager to identify and refresh all PCs enterprise wide.
  • Installed and ensured user satisfaction of new PCs / laptops for user community.
  • Experience managing Servers, PCs, Laptops, and Printers & Peripherals.
  • Assisted in imaging, setup and deployment of PCs and servers.
  • Monitor network and security of office PCs and servers.
  • Installed Microsoft OS systems on PCs (XP, Vista, W7 and W8).
  • Upgrade PCs to Windows 7, MS Office 2010 and hardware when applicable.
  • Use WDS to image PCs.
  • Lead IT & Maintenance Technician Perform software/hardware troubleshooting and re-imaging on 90+ touchscreen game consoles and 20+ desktop PCs and peripherals.
  • Created a patch management policy, scheduled outages and brought all servers and pcs into compliance with Windows WSUS server.
  • Run Spiceworks software to generate reports of PCs running Windows XP, Office 2003 and Hardware compatibility.
  • Prepped Macs and PCs, iPads, printers and copiers in warehouse.
  • Repaired Servers, printers, PCS, Validators, Mic Readers.
  • Maintained UI control PCs with Pacific Interactive and Crestron software.
  • Assist with writing & editing SOPs Remote access/assistance to PCs.

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9. Architecture

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high Demand
Here's how Architecture is used in Information Technology Technical Lead jobs:
  • Utilized Power Designer to create logical and physical data structures based on a Metadata driven architecture.
  • Tasked with managing technology strategy, architecture vision, integration and problem solving.
  • Recommended potential architecture designs and software scenarios, modeling performance impact of solutions.
  • Performed prototype development and integration testing for company's enterprise solution architecture.
  • Provided availability and management of the test environment architecture.
  • Provided technical leadership in the area of information architecture.
  • Developed an engine/code generator which can be adapted to develop any application using Perl/CGI in framework architecture (MVC architecture).
  • Lead Solutions Architecture, Design, and Change Review boards for Parts & Service Business Unit utilizing the Business First mindset.
  • Perform detailed risk evaluation and develop mitigation plans for various IT projects including review of Architecture designs and mitigation plans.
  • Drive the research, architecture, engineering, and implementation of Big Data real-time capability to support critical business capabilities.
  • Led Architecture, Security, Web & Application Services, Systems Monitoring, EAI and mid-range system administration teams.
  • Led IT efforts to migrate from mainframe development to Client/Server and Web based architectures.
  • Performed solution architecture role to ensure new applications meet the software and hardware requirements.
  • Develop SOA based IA architecture for next generation AEHF and TSAT satellite system.
  • Designed the underlying client-server architecture for GPS based on IPC for trade processing.
  • Lead projects that included the entire discovery process, information architecture and design.
  • Designed BW models based off current and future architecture.
  • Developed DOM architecture in C++ using expat parser.
  • Mentored IT staff on transition from legacy architecture concepts to C/S design methodologies and practices.
  • Developed rules architecture like splitter, router for message processing.

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29 Architecture Jobs

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10. Business Requirements

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high Demand
Here's how Business Requirements is used in Information Technology Technical Lead jobs:
  • Planned project strategies, gathered business requirements, coordinated with stakeholders and oversaw knowledge transfer to ensure long-term business success.
  • Facilitated the collaborating between technical team and customer-facing staffs for smooth flow from business requirements to implementation.
  • Conducted Business Requirements meetings with users to understand the requirements and document them in industry standard format.
  • Interact with internal and external stakeholders to understand the business requirements and application specifications.
  • Translate data mapping, business requirements and functional requirements into system requirements.
  • Conducted meetings/interviews and JAD sessions with stakeholders to collect business requirements.
  • Recommended modifications to business requirements based on discrepancies found during testing.
  • Upgraded Wireless coverage to meet increasing wireless business requirements.
  • Developed technical solutions to meet business requirements.
  • Analyzed the business requirements and functional specifications.
  • Provide technical, functional leadership and mentoring to team members * Review business requirements and interact/coordinate with cross-functional leads and teams.
  • Worked closely with Project Team, SME and Business Partners to clarify business requirements and translate the requirements into technical specifications.
  • Work with users in the identification of business requirements, and design application solutions to help meet these requirements.
  • Assisted in creating the Business Requirements Document (BRD) and Project Charter outlining scope, budget and schedule.
  • Acted as liaison between IT and business customers to develop system solution for business requirements.
  • Work to align business requirements with WW process alignment and IT plans and priorities.
  • Created the Class and Sequence diagrams from the business requirements.
  • Focused on delivering highly scalable and personalized solutions based upon our customers specific business requirements.
  • Constructed a draft version of the Business Requirements Document for both 837 Inbound) and 835 (Outbound) transactions.
  • Improved reliability and business requirements by executing a datacenter refresh of servers and environment in the Lincoln and Puerto Rico sites.

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20 Business Requirements Jobs

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11. SQL

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high Demand
Here's how SQL is used in Information Technology Technical Lead jobs:
  • Developed stored procedures and packages using PL/SQL
  • Designed and developed an online training application on ASP/SQL/Windows Media Server Platform utilizing VB, C#, Flash and SQL.
  • Involved in design, development, implementation of backup process in server-side and report generation using Pro *C and embedded SQL.
  • Developed using Linux, PHP, CakePHP, Subversion, MySQL, HTML, CSS, and JavaScript environment.
  • Assisted with migration of legacy Student Information System SQL database to CAMS Enterprise and assisted personnel with changeover.
  • Provide SAP Basis, SAP Security, Oracle DBA, MSSQL DBA supporting roles for production SAP landscape.
  • Maintained and created stored procedures, views, indexes, triggers in Transact-SQL using SQL Server 2008.
  • Configure and administrate all MySQL servers, SAP Crystal Reports servers, and Tableau server.
  • Developed systems to integrate bubble card grade scanner data into SQL student information systems.
  • Used SQL Loader and TOAD utility to move data in between databases.
  • Used SQL on performing calculations on data and converting data types.
  • Integrated 3rd party attendance scanner with SQL SIS.
  • Involved in SQL server database engineering tasks.
  • Used SQL to update Oracle database.
  • Supported and maintained SQL servers 2000, 2005, and 2008.
  • Provided the design and architecture for the OS/DB migration ECC6.0 project from HP-Unix/Oracle database platform to VMware windows/MS SQL database.
  • Worked actively in Sybase, SQL Server and DB2 for design, development and performance tuning.
  • Used SQL Profiler and Indexing to optimize SQL queries.
  • Handled ad-hoc reporting requests within SQL Server.
  • Combined security services such as Nessus Scanning, URL filtering, Enterprise Antivirus, and MS SQL log server.

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12 SQL Jobs

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12. Security Policies

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high Demand
Here's how Security Policies is used in Information Technology Technical Lead jobs:
  • Perform Mobile device configuration, activation/deactivation, administration, and maintenance and enforcement of mobile device security policies.
  • Participated in the development, auditing and enforcement of IT Security policies, standards/procedures for the organization.
  • Assist with the security administrator to obtain security policies and vulnerabilities using established policies and procedures.
  • Implemented local and global security policies for public workstations to maintain controlled access and infrastructure integrity.
  • Develop, maintain, and enforce Information Assurance (IA) security policies and training programs for information systems users.
  • Develop information security policies and procedures that comply with regulations such as Sarbanes-Oxley Act (SOX) and ISO 27001.
  • Subject matter expert for the security policies and procedures that govern the day-to-day Information Security operations of the company.
  • Ensured open pipeline of communication for all users related to website usage, security policies, and standards.
  • Developed NIST 800-53 Rev.3 security policies in accordance with DHS System Security Handbook 4300A guidance.
  • Developed Security Policies and Practices for the Exchange (based on ISO 17799).
  • Developed security policies, conducted risk assessments, completed audit and specific compliance initiatives (e.g.

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7 Security Policies Jobs

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13. Technical Support

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high Demand
Here's how Technical Support is used in Information Technology Technical Lead jobs:
  • Provided leadership, direction, and technical support for due-diligence and integration activities related to multiple large domestic and International acquisitions.
  • Trained business application and technical support engineers on all current and new functionality.
  • Provided technical support to the organization.
  • Supervised other technical support workers.
  • Provide Tier III custom technical support to our government customers and mentor our internal teams through presentation or on job training.
  • Provided technical support to organizational managers and program managers to manage their project schedules on MS Project Server.
  • Provided all technical support and development for an HCM 8.9 Talent Acquisition Manager / Candidate Gateway implementation.
  • Provide technical support and assistance for all incidents and requests for computer hardware and software.
  • Provided both remote and on-site technical support services for a wide variety of clients.
  • Provided phone and remote technical support to countless professors as well as other faculty.
  • Provided technical support for all dial-in/remote access systems and other remote systems.
  • Maintained and provided technical support for the center on daily basis.
  • Provided technical support to the Help Desk, customers and end-users.
  • Handled technical support calls from all over the world daily.
  • Provided end user technical support to employees throughout the company.
  • Provided in-house technical support for over 200 users.
  • Provided technical support for over 600 employees.
  • Provide technical support for Comcast subcontractor's computer equipment.
  • Created a solutions log tracking systematic problems and solutions to be utilized for future technical support analysts.
  • Managed IT support team that provided technical support for 500 employees.

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2 Technical Support Jobs

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14. Setup

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high Demand
Here's how Setup is used in Information Technology Technical Lead jobs:
  • Maintain Active Directory for domain organization, including user, group, and OU setup, user and machine group policy.
  • Delivered IT training for new hires; managed new user setup (telephone, network accounts, and workstation).
  • Lead on-site and in-store technician responsible for hardware and software troubleshooting, network and new system setups.
  • Provided Audio, Video, and lighting setups for various events and meeting the organization would hold
  • Spearheaded installation and configuration of hardware builds, setup and testing of over 10,000+ PC units.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Test Plan, Test cases and Test scripts setup and execution in RQM.
  • Programmed, setup and configured varies store setup of 5 to 12 terminals.
  • Provided an administrative setup for modifications or new accounts for end users.
  • Documented new store equipment setup, now a globally adopted process.
  • Maintained and setup new email systems and users on Domain environments.
  • Collaborated in the setup efforts of new Call Accounting software.
  • Supported Win frame clients in usage and setup.
  • Assist with telephone setup and connectivity issues.
  • Document processes for future setups and references.
  • Advanced MS Office 2007, 2010 support and setup.
  • Worked with middleware team for different system configuration like Event recording, Error Handling, Alert setup.
  • Communicate with the Security team with the early issues on user access to setup enterprise profiles.
  • Support 4000 employees using Citrix Xendesktop and VMware- server application installation and setup.

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15. Information Technology

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average Demand
Here's how Information Technology is used in Information Technology Technical Lead jobs:
  • Facilitated establishment of contractual agreements with vendors of Information Technology services, infrastructure, hardware, and intellectual property / licenses.
  • Created culture of continuous improvement by providing lean six sigma training and workshops to information technology organization.
  • Company Profile: Leader in secure information technology system design, implementation, and integration.
  • Planned and performed information technology audits and reported results to operational management and company executives.
  • Provided quality control for large supplies of used and refurbished Information Technology equipment.
  • Coordinated overall Lean Six Sigma deployment driving improvements across all Information Technology Functions/Departments.
  • Configured and maintained corporate servers, copiers and other Information Technology peripherals.
  • Interviewed and recommended potential candidates for information technology positions.
  • Managed employees and facilitated completion of Information Technology projects.
  • Project manager for Information Technology Projects.
  • Chair for the command's Information Technology/Community of Practice, IT/COP which consists of 227 IT specialists.
  • Manage key Information Technology Risk Management global program for Dollar Financial Group (DFG).
  • Managed all Information Technology activities for the Auburn, Indiana plant.
  • Developed vision and strategic direction for Information Technology Transactional Lean Six Sigma across the entire IT Division.
  • GROUP [ ] and Jacobs / Information Technology Support Services (ITSS) Group of Jacobs Technology; Huntsville, Ala.
  • Support the corporate office of 50+ employees in all aspects of Information Technology, as well as support fieldsales agents.
  • Created five year Information Technology Strategic Plan that aligned and enhanced the goals of the organization's business processes.
  • Created and managed the process to identify scope and execute all Information Technology Lean/Kaizen events.

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20 Information Technology Jobs

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16. Troubleshoot

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average Demand
Here's how Troubleshoot is used in Information Technology Technical Lead jobs:
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
  • Maintained network stability through advanced troubleshooting, timely resolution of client incidents, and proactive maintenance.
  • Provided quality troubleshooting with patient step-by-step instructions to resolve problems.
  • Designated as the main contact for troubleshooting company technology.
  • Coordinated, installed and troubleshooting all Specialized Vendor/Proprietary software.
  • Provide support and troubleshoot hardware/software for end-user.
  • Operated as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve approximately 100 cases per day.
  • Provide in person and telephone troubleshooting on up to 29 Mobile Blood Drives and 12 Fixed Site Collection Centers daily.
  • Network, PC, Server, Network printers, Software, OS Troubleshooting of all levels, Built Servers.
  • Install and update educational software on classroom computers as well as, resolve and troubleshoot software issues.
  • Assist the Release of Information Supervisor with troubleshooting portal issues and other duties as assigned.
  • Install, troubleshoot, and upgrade software and hardware used at site.
  • Troubleshooted clients' technical issues over the phone and in person.
  • Oversee, troubleshoot, document, and approve final PC repairs.
  • Re-architected vendor-created database and performed extensive troubleshooting to stabilize application.
  • Provided troubleshooting and administering in a Terminal Services/Citrix environment.
  • Handled onsite and remote deployment, troubleshooting patching and updating of hundreds of Red Hat servers throughout the United States.
  • Experience in administration, configuration, troubleshooting of storage systems such as EMC Symmetrix/DMX and ClariiON.
  • Perform server maintenance, upgrades, troubleshooting in Windows Server [ ] environment.
  • Worked on multiple million dollar projects, computer troubleshooting and reimaging.

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2 Troubleshoot Jobs

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17. Recovery Procedures

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average Demand
Here's how Recovery Procedures is used in Information Technology Technical Lead jobs:
  • Developed automated system and data backup and recovery procedures for networked systems using a tape library with Symantec Backup Executive platform.
  • Develop and implement a workflow process for documenting disaster recovery procedures.

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18. Laptops

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average Demand
Here's how Laptops is used in Information Technology Technical Lead jobs:
  • Performed forensic evaluation of laptops using Helix software to take a system image and review existing data without disturbing system state.
  • Tasked with in-house and on-site warranty and non-warranty repairs of desktop computers, laptops, servers, TVs and printers.
  • Repair physically damaged laptops (cracked screens, liquid damage) As well as many other types of electronic equipment.
  • Install, deploy, update, configure and add/remove and maintaining Network, File servers, Database servers, desktops/laptops.
  • Test, clean, and perform minor repairs on laptops and desktop PC for redeployment.
  • Configure and deploy new laptops and desktops for various departments at the hospital to use.
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Repair Duties: Troubleshooting PC's, Laptops and Tablets.
  • Provided accurate spreadsheets daily of installed desktops and laptops.
  • Provided and updated Computers, Servers and laptops.
  • Build images and deploy laptops and desktops.
  • Re-imaged desktops/laptops using UVM's LiteTouch server.
  • Roll out of field laptops for craft employees for use with POD.
  • Update company servers, pc's and laptops with the latest firmware and service packs.
  • Managed IT inventory consisting of desktops, laptops and PDA devices.
  • Support of Field Pharmacists laptops and Rxpertise application.
  • Maintain the 16 eSMART training laptops.
  • Reimaged laptops or desktops experiencing problems using Altiris deployment console.
  • Install, configure and troubleshoot all technical hardware issues for desktops, laptops, iPhones, iPads etc.
  • Performed reimages on desktops or laptops, as well as restoring the customers data.

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19. ERP

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average Demand
Here's how ERP is used in Information Technology Technical Lead jobs:
  • Created training documentation for systems and applications used within the organization using Microsoft Word and Microsoft PowerPoint.
  • Coordinated policy implementation of IT security standards across the enterprise focusing on Data Privacy.
  • Provide and document security support for enterprise-wide application and Infrastructure-related projects.
  • Identify enterprise-wide areas of risk to existing security standards and processes.
  • Understand assessment data and provide interpretation support for critical talent.
  • Led audits for the highest risk IT projects initiated across the organization using the Enterprise Project Methodology as a baseline.
  • Served as a functional expert for a large project to implement a new, enterprise wide support process.
  • Interpret and retrieve patient information for continuity of care, legal and regulatory agencies.
  • Managed key enterprise IM/IT initiatives and partnered with IM/IT functions throughout the enterprise.
  • Defined Data Principles working in the Enterprise Architecture Data Architecture track.
  • Implemented EnCase Enterprise for ESI collection relevant to litigation support.
  • Implemented cloud controls, standards and procedures for the enterprise.
  • Create, championed and managed the Enterprise- wide Risk Registry.
  • Designed global risk management processes for the enterprise.
  • Create enterprise and project specific test plans.
  • Acted as subject matter expert for several business functions Managed applications supporting HP's Managed Enterprise Solutions (MES) organization.
  • Architected data mart / data warehouse to present summarized data at any level and dimension defined in the enterprise database.
  • Executed the project IM Contracting framework development which was recognized by the enterprise and used to workflow contracting data globally.
  • Developed Enterprise Architect(EA) solution for hosting analytical platform for various business verticals by leveraging IBM stacks.
  • Led the implementation of the Oracle Workflow Management product as part of GE Motors ERP implementation.

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18 ERP Jobs

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20. Assurance

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Here's how Assurance is used in Information Technology Technical Lead jobs:
  • Worked with internal engineering staff to develop customer specific applications and actively participated in the delivery phase as quality assurance manager.
  • Coordinated with other internal departments including Quality Assurance, Product Operations, and provided production Support.
  • Performed troubleshooting, tested for quality assurance and analyzed systems as needed.
  • Develop and maintain information assurance training plans.
  • Supported all Quality Assurance and Validation functions.
  • Adhere to all published BIA information security/information assurance policies, principles, and practices in the delivery of customer support services.
  • Functioned as Lead Information Assurance Engineer in developing secure system to provide upgrade for Eastern Range Launch and Test Range System.
  • Support included VoIP services and exchange server Completed changes to existing security and issues and monitored quality assurance for client.
  • Assisted the quality assurance department in coming up with guidelines for reporting bugs, testing, and correcting bugs.
  • Worked closely with Information Assurance Managers for all DIACAP and ACA command visits to ensure computer and server security.
  • Provided to NSA a tailored Information Assurance Security Requirements Directive (IASRD) for the proposed ISW architecture.
  • Chartered to develop and lead a Quality Assurance Process Improvement branch under our QA Center of Excellence.
  • Supervised and in charge of production and quality assurance on the production floor with 15 employees.
  • Designed QA organization (ground up) to manage all cross-release program Quality Assurance processes.
  • Assisted in quality assurance for over 500 internal and external audit requests.
  • Prepare for project reviews and quality assurance procedures.
  • Perform Quality Assurance on completed deployments Perform installations while not supervising.
  • Key Projects and Achievements: President's Circle Award Winner for exceptional contribution to the company's Information Assurance growth.
  • LEAD INFORMATION ASSURANCE ASSESSOR Incorporate risk management principles and practices into strategic mission and business strategies across geographic sites.
  • Perfume Quality assurance reviews and submit findings in a timely.

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14 Assurance Jobs

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21. Governance

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average Demand
Here's how Governance is used in Information Technology Technical Lead jobs:
  • Developed, implemented and enforced technical security policies, governance and audit across the organization.
  • Developed strategic information technology plans for governance, security, data management and processes.
  • Participated in governance of global configuration and ABAP development changes.
  • Perform Incident Management governance for the supported applications.
  • Created data governance glossary and training documentation.
  • Team provided Lean Six Sigma, validation leadership and project execution governance for a portfolio of $100M+ in programs.
  • Participated in management meetings, governance, prepared customer presentations, ensured SLA was achieved, evaluated staff s performance.
  • Managed and evaluated existing contracts as well as designing, improving, and enforcing IT VMO Governance processes.
  • Lead the Portfolio Management Learning series forum to facilitate the governance and decision making around new processes.
  • Defined IT Governance Program in alignment with business unit M&A and IT shared services division.
  • Define and implement IT Governance processes to ensure alignment between Corporate and the Business Units.
  • Streamlined and increased the breadth of the architecture governance via risk based embedded governance.
  • Supported IT Security Governance, Audit and Compliance efforts (SOX).
  • Implemented SIS tool for data governance / QA initiative.
  • Launched & led HR PMO including global rollout of Project and Portfolio Management, governance creation & portfolio tracking.
  • Provide oversight over the execution of selected key IT general controls that are under IS Governance scope.
  • Drive the IT Governance Strategy while coaching, teaching and influencing others.
  • Established and facilitated Local , Management, and Executive level Governance Boards.
  • Define the IT Portfolio Management Strategy, Governance & Framework.
  • Implemented and defined an IT Governance Roadmap and Strategy.

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22. Internet

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average Demand
Here's how Internet is used in Information Technology Technical Lead jobs:
  • Presented instructional workshops to company staff for guidance on use of library databases and resources, internet use and search strategy.
  • Contracted new internet service, IT consultants, VoIP service provider, Microsoft licensing and desktops for the companies employees.
  • Install, Configure and Maintain Windows Media Servers to Stream Live Windows Media Content over the Internet.
  • Develop graphics and layouts for product illustrations, company logos, and Internet website per management request.
  • Supervised a crew of ~10 technicians responsible for installing and establishing new Internet accounts for arriving students.
  • Managed the design, development, and implementation of corporate Internet and intranet portal.
  • Sourced a new regional Internet service provider under tight technical and time constraints.
  • Supported 10 employees for all high availability Internet and Intranet sites.
  • Served as system administrator for the Internet Production Group.
  • Implemented WebSense on MS Proxy internet access filter.
  • Provided high speed internet technical support.
  • Increased sales by 20% in all divisions (Hotel, Internet, & In Store).
  • Lead and implemented Windows NT to Windows 2000 conversion of Internet and Bank Image Workflow applications.
  • Completed phone, Internet, & cable wiring at a variety of locations Performed on-call trouble-shooting Accomplished on-site sales and installation

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23. Information Security

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average Demand
Here's how Information Security is used in Information Technology Technical Lead jobs:
  • Provide technical expertise on the administration of security tools that control and monitor information security.
  • Collaborated with the Physical Security Department in providing support on Information Security Accomplishments:.
  • Design of Information Security department branding, communications and internal resource center.
  • Design and delivery of Information Security Awareness program to global enterprise divisions.
  • Train and guide colleagues and vendors about their responsibilities regarding information security.
  • Reviewed compliance with company Information Security Standards and recommend adjustments where necessary.
  • Establish security requirements in line with business strategies and information security standards\frameworks.
  • Designed information Security Awareness Program for IT personnel and executive management.
  • Managed all areas of Information Security and Supervised 12 off-site contractors.
  • Mastered information security of SFWMD.
  • Served as lead information security SME for the assessment and implementation of project to extend corporate data center into the cloud.
  • Outlined the information security controls, testing, and evaluation requirements for the Systems Security Development Life Cycle.
  • Delivered an up to date comprehensive Information Security Policy with full consensus from all key groups.
  • Provide regular reporting on the current status of the information security program to business leaders.
  • Develop, maintain and publish up-to-date information security policies, standards and guidelines.
  • Reported to the Chief Information Security Officer (CISO) Steve Moore.
  • Created Information Security Policy Manual containing 42 policies and 20 standards.
  • Provide Level 3 support for information security related issues.
  • Key contributor to global Information Security Management System (ISMS) implementation using ISO 27001 framework.
  • Acted as a lead in creating Information Security Strategy and Roadmap.

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12 Information Security Jobs

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24. Management System

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Here's how Management System is used in Information Technology Technical Lead jobs:
  • Led engineering/drafting/compliance teams in conversion of intellectual resources from paper to digital and migration of digital content into content management system.
  • Helped achieve 98% inventory accuracy and increased stockroom efficiency with the implementation of a Warehouse Management System.
  • Implemented and supported document management type software, customer databases, and incorporated these databases into management system.
  • Directed and reviewed records inventories and data entry, using records database management systems.
  • Collaborated with Brunswick Boat Group Logistics team to select a Transportation Management System.
  • Project Manager for the implementation of a Warehouse Management System.
  • Developed enhancements to Dispute Management system.
  • Contributed to Verizon receiving 271 Relief allowing entry into long distance service as Technical Lead of an ordering trouble management system.
  • Decreased trouble tickets by over 35% as the Architect & Analyst of a new trouble ticket management system and portal.
  • Documented and transitioned business processes and technical knowledge in order to streamline the operation of the Revenue Management System.
  • Avoided FCC/PSC regulatory penalties in excess of $150 million annually as Technical Lead of an ordering trouble management system
  • Mail Management System ensures receiving scans from USPS to get the complete tracking information.
  • Project managed the upgrade of the core asset management system.
  • Validated major upgrade and multiple performance upgrades for Regulatory Affairs submission management system.
  • Supported Enterprise Customer Relationship Management System using Siebel.
  • Developed architecture and managed the development of a standards based enterprise Learning Management System (LMS) targeted for nationwide use.
  • Converted EDI and Oracle Financials exports to EDIFACT documents for importing into Order Management system based in Germany.
  • Key Accomplishments: Successfully deployed Sterling/IBM Order Management System (OMS) in less than 12-months.
  • Relied on Change Management System, Softlanding's Turnover and SVN Version Control (Subversion).
  • Lead team in set-up of document management system to store validation deliverables.

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1 Management System Jobs

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25. Sharepoint

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average Demand
Here's how Sharepoint is used in Information Technology Technical Lead jobs:
  • Designed and collaboratively developed a contractor candidate tracking system, implemented using Microsoft SharePoint.
  • Implemented enterprise SharePoint 2010 strategy, architecture and implementation.
  • Build Process Improvement Solution using Windows SharePoint Services.
  • Designed and developed a new SharePoint site for the IS Testing division to ensure accurate and timely communication across the organization.
  • Replaced a poorly designed vendor HR portal with a custom SharePoint site, saving the firm $100K annually.
  • Create, maintain Wiki Knowledge Base (KB) through SharePoint to capture & share knowledge.
  • Author progress and completion reports, which are published weekly for project management to MS SharePoint.
  • Implement intake process and approval; announce SharePoint technology solution as an enabler for business tasks.
  • Set up, administered and updated SharePoint Site content.
  • Create classroom and web based training manual, distribute, and conduct companywide training classes for SharePoint 2007.
  • Utilize MS Project, WebEx, Quickr, SharePoint, and Clarity tools for project tracking.
  • Led the Exchange and SharePoint cloud migration from onsite to the Office365 cloud.
  • Design, develop and maintain the safety SharePoint website and subpages.
  • Managed Enterprise Portal website using MS SharePoint and Intelink.
  • Designed SharePoint development of customized solutions for this platform Architected their new venture into Office365.
  • Worked with business to design new Sharepoint workflows and converted all legacy data.
  • Hand on training in Livelink and Sharepoint to project team members.
  • Have developed and deployed over 50 customized intranet and internet websites for Exelon, ComEd and PECo using Sharepoint.
  • Set up Developer workstation and Terminal Server development environments Creating VMs Maintaining servers - AV/WSUS/SharePoint/File Server, etc.
  • Coded and customized using Sharepoint Designer 2010 to address any "out of the box" limitations.

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26. Linux

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average Demand
Here's how Linux is used in Information Technology Technical Lead jobs:
  • Designed and implemented an HA platform for the fixed income trading system using Oracle10g RAC on Linux.
  • Administer AS 400 and Linux Red Hat Server and service for Water billing department.
  • Perform User maintenance on UNIX, Sun, Linux and NT platforms.
  • Provide AS400, - Linux integration for Windows based System and environment.
  • Create and maintain user accounts on Linux servers.
  • Manage CentOS and Fedora Linux environment.
  • Assemble and Configure Linux Servers.
  • Manage 75+ physical and virtual servers in a heterogeneous Windows/Linux environment.
  • Store background applications and user interfaces including shipping, POS and reporting systems on store servers (Redhat Linux).
  • Installed OBI 11g on clustered -linux servers by coordinating with the MEM (Environment Management) Team.
  • Associated for running jobs for migrating different client application servers from Solaris to Linux Environment.
  • Performed data migration across multiple UNIX/Linux (RHEL/OEL/Solaris/HPUX) servers, and Windows Servers.
  • Deploy Centrify agent on Windows and UNIX/Linux/Solaris servers.
  • Provided support for OS platforms: WIN/98, WIN/NT, AIX, HP/UX, Linux, Solaris, OS/390.

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27. SOX

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Here's how SOX is used in Information Technology Technical Lead jobs:
  • Established excellent record of compliance with relevant service level agreements (SLA), SOX controls, policies, and procedures.
  • Advised Executive management, IT Leaders and Auditors in all areas of IT Security in preparation for SOX compliance.
  • Key personnel within the compliance pyramid to work in the financial pyramid on GLBA and SOX requirements.
  • Provided support for of SOX/PwC and GxP Regulatory and conducted third party / vendor inspections.
  • Provide detailed security reports for IAD, PWC and SOX as and when required.
  • Perform IT Quarterly SOX User Access Audit to support the SOX audit effort.
  • Assist various internal departments with their IT SOX Compliance Program initiatives and projects.
  • Directed transition of SOX financial risk assessment solution to offshore captive service center.
  • Converted self-assessment SOX testing model to GRC independent control testing framework.
  • Documented test results in accordance with required Shell SOX 404 methodology.
  • Delivered 100% remediation rate for all SOX audits.
  • Provide evidence required for SOX compliance audits.
  • Provided global leadership for IT Controllership and Risk Management, establishing SOX control processes and audit standards and achieving global certification.
  • Developed corrective action plans allowing the client to successfully pass their IT SOx audit, managed a staff of 4.
  • Operated as SOX Control Owner for Oracle ERP modules, confirming all facets of auditable controls were SOX compliant.
  • Direct Engagement with External, Internal Audit, Client Auditors: Single point-of-contact for all SOX (e.g.
  • Manage the IT environment within company guidelines, ISO, SOX, and security compliance.
  • Architected stable operations controls & practices, including SOX compliant processes for 40 person business.
  • Conducted Sarbanes Oxley (SOX) and SAS70 audits for commission, life and annuity applications.
  • Conducted Sarbanes Oxley (SOX) audits and provided interface to internal and external auditors.

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28. Unix

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average Demand
Here's how Unix is used in Information Technology Technical Lead jobs:
  • Implemented and supported a C++/Motif/X-windows UNIX based online configuration/quoting application.
  • Team consisted of System Analysts, Programmers, Data Base Administrator, Unix S/A, LAN administrators and Help Desk personnel
  • Provided systems management for UNIX and Windows servers, systems analysis for manufacturing software, and systems implementation.
  • Contributed to contract negotiations with the vendor (HP) for hardware/software support for the UNIX servers.
  • Performed all new software release and upgrade installations on HP3000 MPE and HP UNIX servers.
  • Developed UNIX shell scripts to create HKMS Oracle database user and grant access privileges.
  • Developed an extensive set of Unix scripts for large integration projects.
  • Deployed on Web Sphere Application Server 5.0 under UNIX environment.
  • Contributed 24/7 support for both UNIX and MVS applications.
  • Provided senior UNIX and NT systems administration.
  • Managed the system performance for Windows NT, HP UNIX, HP MPE, Oracle DB, MS Exchange and network.
  • Perform server compliance audit for Windows/UNIX servers before moving into production using Symantec ESM, and BMC BBSA security tools.
  • Automated the back-end batch jobs using Unix cron utility
  • Team Size: 12 Technology: Informatica 9.5.1, Oracle PL/SQL, UNIX and Autosys.
  • Developed an unix shell script to automate failed events submission.

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29. VPN

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average Demand
Here's how VPN is used in Information Technology Technical Lead jobs:
  • Administered security to devices and on a second government network using Active Directory and GPO as well as VPN connections.
  • Assist with network design and installation of complex fiber optic, cellular VPN, wireless point-to-point and Ethernet networks.
  • Assisted with troubleshooting networking issues, software issues, hardware issues, and troubles connecting to VPN.
  • Established IT infrastructure, including configuring printers, desktops, wireless network and created VPN.
  • Create, configure and maintain remote access rules and access permissions using VPN and RDP.
  • Perform administrative tasks for the company's RSA infrastructure for VPN and other remote access.
  • Configure and troubleshoot wireless and VPN issues for our laptop users.
  • Improved VPN security and introduced OWA to improve access control.
  • Establish VPN link to connect all four companies.
  • Provide VPN support for all three remote sites.
  • Provided support for VPN and VLAN configurations.
  • Configured Cisco AnyConnect VPN client.
  • Set up Cisco ASA with redundancy for firewall and remote access VPN, VPN IPSec tunnels with customers across the globe.
  • Assisted in VPN router project Tested new software, diagnosed and troubleshoot failed units.
  • Designed and developed WAN failover using VPN technology saving the business $1.3 million.
  • Configured and maintained Sonicwall firewall appliances for VPN, secure data usage.
  • Installed phone and PC hardware Imaged company equipment Troubleshot printer and VPN issues
  • Configure and manage Palo Alto Firewalls Configure and manage PA GlobalProtect user VPNs.

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30. SLA

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low Demand
Here's how SLA is used in Information Technology Technical Lead jobs:
  • Provide detailed weekly statistical reports to senior management on SLA progression and making recommendations to improve productivity.
  • Maintain and improve Legislative Data Center's Mainframe and client server Operational documentation.
  • Gained experience in developing Backup Recovery Strategies based on Business SLA.
  • Maintained and met service level agreement (SLA) and customer feedback approval from service calls and ticketing system.
  • Implemented 4 quadrant SLA user-incident tracking system to reduce (MTTR) Mean-time-to-resolution from 52 days to 4 days.
  • Published specific guidelines as to the deployment of the appropriate strategy to meet each application RTO/RPO SLA requirements.
  • Reinforced SLA's of 24 hours to resolve for the Kentucky Department of Education K-12 schools districts.
  • Negotiated and administered all network hardware, software, maintenance, support, and SLA contracts.
  • Established and enforced SLA's and work performed by vendors and near and offshore consultants.
  • Migrated to USA and took the first opportunity with state Of California-Legislative Data Center.
  • Improved first call resolution to meet SLA and the users' improved satisfaction.
  • Established guidelines for improving SLA for all corporate computer use.
  • Managed SLA for support of application
  • Manage relationships with vendors, create and enforce SLAs, broker software/hardware/service agreements, and manage inventory across the enterprise.
  • Use analytical skills to understand client objectives and translate marketing goals into actionable data processing plans.
  • Work with the team in providing on-call support to users and meeting SLAs.
  • Increased SLA uptime targets from 99.5% to 99.95% to meet market demands.
  • Provided telephony and remote support for HP Sales force, Business Units Proformed Service Level Agreement (SLA) quality analysis.
  • Managed and triaged support inquiries, maintain status of issues and perform appropriate follow-up within pre-determined SLA's.
  • Provided multiple recommendation action plans and translated requirement to the IT Team.

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31. Voip

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low Demand
Here's how Voip is used in Information Technology Technical Lead jobs:
  • Coordinated replacement of the analog phone system, consisting of ~12,000 phones, for all business units with Cisco VoIP.
  • Configured Windows based servers, shared and NAS drives, user permissions, local/network printers, and VOIP phones.
  • Lead a diverse team of 4 engineers responsible for multiple networks, servers, VOIP, and Disaster Recovery.
  • Served as initial Administrator for email, VoIP management software, Client management software, local user accounts.
  • Participated in the administrative efforts of the corporate deployment of Voice over IP technology (VoIP).
  • Worked with and assisted system administrators/engineers Cisco VoIP and HP computers, printers and mobile devices.
  • Selected to take over faltering GM/EDS/Delphi network split project and VoIP pilot project.
  • Project Manager for global VoIP project, encompassing 8 plants in 6 countries.
  • Manage all remote access, wireless, NOC, and VoIP systems.
  • Administered processes and successful deployment of VoIP services to 350 branches.
  • Established and deployed Cisco VoIP phone installation for Administrators.
  • Maintained and helped manage Cisco VoIP phone system.
  • Assumed control of failing VOiP project in Brazil and led project to on-time completion.
  • Manage companywide VoIP services, email servers, web servers and hosted Microsoft Exchange.
  • Subject Matter Expert for the Fonality VOIP Office Phone System for the Entire Company.
  • Set up and programmed analog, digital and VOIP technologies for Avaya systems.
  • Installed, configured and supported Avaya 4620 series VOIP desktop phones.
  • Managed over 150 digital and VoIP Avaya desk phones and PBX.
  • Lead for Cisco VoIP rollout initiative.

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32. Suite

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low Demand
Here's how Suite is used in Information Technology Technical Lead jobs:
  • Partner with C suite managers to recommend and implement Modernization and Transformation initiatives.
  • Analyzed Application Infrastructure Uplift (AIU) road map to identify and prioritize the software suite of products.
  • Designed and developed a framework for an inbound web service suite to accept Manifest files from Customers.
  • Worked as Asst Project manager in planning, installing and maintaining the entire suite of products.
  • Led the software product evaluation for purchasing a General Ledger and Accounts Payable software suite.
  • Upgraded Vertex Sales Tax (STQ) software integrated with Oracle AR e-Business suite.
  • Utilized Microsoft's Office Suite to coordinate A/V requirements for global accounts.
  • Developed SSH automated test case suite in concert with Global Testing Team.
  • Implemented 9.x suite of Hyperion products.
  • Implemented and maintain engineering/sustaining capabilities of an Enterprise wide monitoring computer network based on the Spector CNE application suite.
  • Developed, documented and monitored execution for a stress test suite that ensured system operation for a large number of satellites.
  • Served as SAP knowledge expert to migrate over 80 trading partners to Gentran Integration Suite (GIS).
  • Project management, Business analysis Defined new metrics and tools best suited to projects and increased budget efficiency.
  • Provided specialized software training and consulting for office software packages including Quickbooks, Microsoft Office and security suites.
  • Identified major gaps in FlexPLM product suite to support Hardline design and development process.
  • Customized standards for solutions that best suited the financial services industry.
  • Worked as a Tech Lead for Cognos suite of products.
  • Developed prototype Integration Application, in JAVA and PERL, for Business Service Management product and Virtualizer product suite.

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5 Suite Jobs

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33. Business Continuity

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low Demand
Here's how Business Continuity is used in Information Technology Technical Lead jobs:
  • Documented and tested disaster recovery and business continuity plans for multiple critical bank applications.
  • Managed cross-functional team to develop disaster recovery options and business continuity planning.
  • Managed testing and business continuity for operational environments.
  • Supervised business continuity plan and disaster plan drills, which serve as a counter measure during a crisis.
  • Develop, maintain, and test the contingency strategy by planning for business continuity and disaster recovery.
  • Establish policies and procedures for IT and develop a US business continuity plan.
  • Coordinate data backups and maintain the business continuity plan.
  • Supported business continuity and resiliency efforts leading key coordination roles in in quarterly disaster recovery drills.
  • Provide comprehensive, top-to-bottom support of RSW Technologies IT environment to ensure business continuity.
  • Assisted with virtualizing Microsoft Active Directory Windows 2008 Servers via VMware in order to improve business continuity and availability of systems.

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34. Vmware

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low Demand
Here's how Vmware is used in Information Technology Technical Lead jobs:
  • Perform System Monitoring of our VMware Environment and an IBM Scaled out Network Attached Storage (SONAS) systems.
  • Managed Dell and HP Physical and VMware servers' environment.
  • Performed Server, Workstation, VMware maintenance and backups.
  • Implemented V2V and P2V conversion using VMware Converter.
  • Led the implementation of VMware Virtualization infrastructure and the establishment of virtual machines back, restore and disaster recovery.
  • Manage user accounts via Active Directory Manage User accounts within the Virtual environment via VMware 5.5.
  • Install, configure and maintain virtual environments using VMware, Virtual PC and Hyper-V technologies.
  • Managed 9 server on both Virtual (VMWare) and physical between two locations.
  • Perform management and maintenance of VMWare server software (vCenter, View).
  • Migrated obsolete hardware platforms to VMs via VMware Converter.
  • Implemented and upgraded VMware - Vsphere 4.x and 5.x.
  • Managed the organizations licensing agreements with various vendors (Microsoft EA, VMWare, Oracle, ect ).
  • Answered technical queries desktop, server, and VMware using Dell Kace KBox ticketing system.
  • Maintain VMWare environment running vCenter Server and vSphere Client v5.5.0.
  • Implemented 5 VMWare ESXi servers connected to 2 HP Lefthand SANs.

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35. OS

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low Demand
Here's how OS is used in Information Technology Technical Lead jobs:
  • Documented existing business processes, presented findings to the Business Leaders, and made appropriate recommendations to positively impact operational effectiveness.
  • Proposed and implemented improvements to IT services including simplifying an overly complicated network improving both the user experience and saving money.
  • Defined and documented requirements, conducted data analysis and process mapping of existing business processes for comparison with proposed process.
  • Assisted the VA Hospital IT Department by having IT students restore computers that are used for veterans attending college.
  • Prepared budgets and financial documents to support multiple projects and deliveries across the entire XAD application.
  • Implemented 8 major projects into Production during my year on this team with no post-production issues.
  • Developed Win-Loss analysis tool displaying the performance updates across various departments in the Company using dashboards.
  • Identified $11M that could be allocated to reduce risk in 14 portfolios across American Express.
  • Defined, managed and grew a Center of Excellence for IT Service Management across GE globally.
  • Perform all assigned tasks in a professional, timely, and cost effective manner.
  • Mentored the BI Team on the use of dashboards and the repository development.
  • Perform Site Closeout at the end of each deployment event.
  • Plan most effective approach to handle multiple sites.
  • Check computer hardware/BIOS (HDD/ SSD, mouses, keyboards etc.)
  • Created custom scripts and methods to more effectively troubleshot user issues and trained the helpdesk staff to use those custom tools.
  • Implemented and configured Tivoli Workload Scheduler, CA AutoSys, and Argent Job Scheduler for several instances.
  • Plan and coordinate 3rd Party penetration tests Serve as SME in cross functional projects and initiatives.
  • Analyzed the joined dataset for finding the safe/dangerous restaurant location in Boston.
  • Conduct post mortem analysis and implement controls to prevent future incidents.
  • Lead the technical implementation of STIGs during the accreditation of networks and successfully troubleshot issues arising from those security lockdowns.

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36. QA

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low Demand
Here's how QA is used in Information Technology Technical Lead jobs:
  • Worked with QA team to analyze and implement LEAN process for optimizing project delivery process and technical/functional knowledge management process.
  • Reviewed documentation for validity/completeness, authored IQ/OQ summaries with QA and assisted in overall project documentation.
  • Manage production systems/applications and responsibility for their implementations - QA and test environments included.
  • Performed enhancement analysis, design, managed development resources, QA and implementation.
  • Lead data migration and supervised QA/testing activity.
  • Implemented in various environments: Hosting, Production, Development, QA/Test, Disaster Recovery, client facing and internal.
  • Coordinated projects with business users, IT development staff, IT QA staff, and Infrastructure teams.
  • Team Size: 8 Developers, 5 QA professionals, 2 Product Managers, and 1 ScrumMaster.
  • Acted in QA (Quality Assurance) role of work papers, audit findings and remediation recommendations.
  • Rolled out many initiatives for the supply chain, retail POS and QA functions of the business.
  • Provided oversight of performance and capacity planning as problem solver in QA and production environments.
  • Lead process for security certificates management in QA and Prod environments.
  • Coordinated with QA teams for the execution of test plan.
  • Design & administer database, QAD & SAP ERP systems.
  • Assist IT and QA with FSD and BAT testing, and Change Request Processes.
  • Developed QA test automation code, in C and PERL, for Virtualizer products functional and performance Testing and reports.
  • Configure situation based alert in business monitor Worked with QA in Integration Testing.
  • Arranged webinars, documentation, user testing, feedback mechanism and QA.

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37. HR

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low Demand
Here's how HR is used in Information Technology Technical Lead jobs:
  • Maintained profitability through report analysis, identifying trends, defining problems and developing appropriate responses.
  • Develop leads and strong ongoing business relationships through phone contact/emails/inbound and outbound.
  • Manage Incident Response efforts through identification to lessons learned.
  • Developed business through advertising and referral marketing
  • Assisted in keeping the warehouse clean throughout the process of construction, operated a stand up and sit down floor scrubbers.
  • Involved in client and industry engagement pertaining to business development, sales, and throughout the project life cycle.
  • Perform risk assessments, identify residual risks and risk profiles, threat modeling, make risk mitigation recommendations.
  • Lead a project to introduce self-reporting of problems by customers, beginning with initial concept through final implementation.
  • Used cross-validation (CV) to detect the best tuning parameter that is critical in shrinkage methods.
  • Manage budget, purchases, and disposal for more than two overhead offices and three project offices.
  • Guide them through the BI delivery process and layout the business and application architecture road map.
  • Composed articles and white papers to make employees aware of threats and other awareness topics.
  • Provide in-depth research and dissemination of information regarding risks, threats, and vulnerabilities.
  • Resolved technical issues for clients in person, on the phone and through e-mail.
  • Hired at the associate level and earned three promotions to the management level.
  • Established data synchronization of material master data to the 1SYNC global data pool.
  • Led IT organization through recession amid shifting priorities and cost-cutting measures.
  • Translated the IT security threat costs to senior management effectively describing security threats, risks, compliance issues, compensating controls.
  • Assist with the creation of workflow processes for new department processes with the new EHR.
  • Managed schedule and deliverables throughout all phases of the hardware development lifecycle.

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3 HR Jobs

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38. CRM

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low Demand
Here's how CRM is used in Information Technology Technical Lead jobs:
  • Integrated a custom Sales Force Automation (SFA) application with Onyx CRM to utilize the same business and data layers.
  • Propose re-implementation of CRM system to detach from current environment issues to support frequent business changes and future growth.
  • Generate new business opportunities in ERP, SAP, CRM/ERP, Java and Web-based technology software services.
  • Communicate with Upper Management on all issues related to the CRM7.0 upgrade and Service Scheduling Deployment
  • Led the design and implementation of a large-scale CRM platform.
  • Project managed and architected CRM initiatives for continuum improvements.
  • Designed, implemented, and tested a complete Customer Relationship Management (CRM) software using PHP scripting and MySQL.
  • Analyzed, assessed, reviewed and recommended backend infrastructure for enterprise system associated with CRM and SSRS systems.
  • Call Center Tracking Software / CRM - (Clarify - Solution Desk) Support
  • Launch of 2 Field Force effectiveness (MSDConnect) CRM system.

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39. Sdlc

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low Demand
Here's how Sdlc is used in Information Technology Technical Lead jobs:
  • Performed detailed technical reviews of certification documentation to ensure computer security integration during the SDLC process.
  • Implemented standard SDLC process improving delivery capability and results.
  • Managed a technical team of 15 analysts, developers, and testers responsible for the full SDLC of four applications.
  • Complete SDLC, Work with business, product leaders to understand requirements, document, design and deliver.
  • Participated in corporate committee to define and implement a standard global SDLC methodology for J&J.
  • Identified appropriate SDLC methodology for each project/program and led the team(s) in implementing it.
  • Create Functional Specifications and User Requirements while adhering to the standard J&J SDLC processes.
  • Worked closely with ISO in documented IAPP compliance requirements prior to the adoption of the SDLC.
  • Participate in SDLC through code reviews, security reviews, code approvals and promotion, etc.
  • Prepare software development life cycle (SDLC) policies, procedures, and working instructions.
  • Provided hands-on leadership for each aspect of the SDLC in mentoring and demonstrating proper techniques.
  • Demonstrated experience with Project management skills with DRP, CMM, SDLC, and PMCS.
  • Worked extensively with management, creating and completing documentation through the complete SDLC process.
  • Streamlined the existing solution delivery life cycle (SDLC) and successfully implemented Agile.
  • Provided SDLC support to JJHCS including the CCI project.
  • Defined standards, guidelines and processes on SDLC activities.
  • Managed large projects (6+ months) through the entire SDLC.
  • Process owner for the SDLC and change management, guides and implements transformational change to process when required.
  • Established and documented IT workflow for SDLC process for the department.
  • Detailed knowledge of the project lifecycle and SDLC.

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40. CIO

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low Demand
Here's how CIO is used in Information Technology Technical Lead jobs:
  • Program management was customized for the NOAA Fleet, OCIO, and Aircraft distributed systems across the United States.
  • Brad is reporting into the VP & CIO of Honeywell Life Safety & CEO of the Honeywell Safety Products.
  • Conduct presentations at the IS management and CIO Team levels to report on compliance activities and issues.
  • Conducted new IT organizational design, change management plan, reported directly to new CIO.
  • Planned strategies on how to improve quality of service being cost conscious and effective.
  • Monitor IDS / IPS systems for malicious network activities or policy violations.
  • Received a CIO award for the PayPal project deliverable.
  • Coordinated Chief Information Officer (CIO) Council meetings.
  • Reported to ERP Solutions CIO.
  • Serve as Team Lead for IT Resource Management, CIO Office, NUWC Newport.
  • Managed the A&A activities for NOAA and also the NWS OCIO.
  • Reported to the VP of IT Supply Chain & to the CIO.
  • Received the GM CIO Supplier Award in 2010.
  • Company: Orica Mining Services Roles: Director of IT (acting CIO) - North America Region and I.T.
  • Designed and delivered scorecards for Microsoft and MSN CIOs - CIO scorecard, IT Health scorecard.
  • Experience with Budget responsibilities Reported directly to Plant Manager and Corporate CIO.
  • Provide instructional design and training services for the following areas: * CIO 508 Training Compliance 508 Role Based Training.

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5 CIO Jobs

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41. Business Units

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low Demand
Here's how Business Units is used in Information Technology Technical Lead jobs:
  • Provided business units sustainable action plans to address identified risks.
  • Facilitated meetings with business units to communicate project status.
  • Presented recommendation to business units.
  • Managed and monitored access request for over 100 business systems and applications within Underwriting, Claims and Accounting business units.
  • Work as a liaison with other application managers and their teams to enable new interfaces across different business units.
  • Developed disaster recovery policy for business units in North America, Europe, Asia, and South America.
  • Implemented program to generate new invoicing program for IT services to the business units from time reporting.
  • Collaborate with Global IT & Business units to ensure SOX Compliance with the Global Change Management process.
  • Analyze and redesign network infrastructure to the company s business units to improve network connectivity.
  • Lead business units through all technological related requests requiring IT and technical support.
  • Run monthly VA report and send it to respective business units for remediation.
  • Perform Risk Assessment training when required for business units and Development Groups.
  • Served as a liaison between business units and Information Services.
  • Act as interface between business units and internal technical teams.
  • Provide on-time delivery of requests submitted by Business Units.
  • Consulted with business units as subject matter expert.
  • Provided on-site technical support to all business units to ensure quality customervoice service.
  • Direct the implementation of the IT Cost allocations with the Strategic Business Units and Corporate.
  • Established technology roadmap; from integration of all Business Units, centralization of enterprise solution (Operations to Financials).

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13 Business Units Jobs

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42. Computer System

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low Demand
Here's how Computer System is used in Information Technology Technical Lead jobs:
  • Evaluated, designed and implemented global computer systems to increase manufacturing and financial data integration.
  • Organized and managed computer systems, including data analysis and database development.
  • Maintain inventory records of computer systems and software licensing.
  • Maintained operations and maintenance of networks, servers, computer systems, and all networking capabilities in community computer labs.
  • Handle the documentation of computer systems changes that might impact the overall security of the classified system or network.
  • Assisted in printing information from appropriate computer system for completion of Release of Information (ROI) requests.
  • Respond to a wide variety of operational circumstances, applications, servers operations and desktop computer systems.
  • Diagnosed, installed, configured and repaired computer systems and software.
  • Maintain daily performance of computer systems by conducting weekly maintenance check.
  • Worked directly on various computer systems and software.
  • Maintain daily performance of computer systems.
  • Trained new staff on computer systems.
  • Train people in computer system use.
  • Processed shipments using Federal Express Powership Computer System.
  • Assisted contractors and vendors with Eclipse and Varian patient treatment computer systems.

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3 Computer System Jobs

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43. DOD

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low Demand
Here's how DOD is used in Information Technology Technical Lead jobs:
  • Ensured all DoD information system IA-related documentation was current and accessible to properly authorized individuals.
  • Implement reporting solutions to effectively manage Dodd-Frank regulations.
  • Provided detailed IA training to DoD & Contractor staff throughout C4S HOA to include IA compliance, risks & risk mitigation.
  • Brief Marine Corps and DoD leadership on technical issues surrounding IT acquisition to include Assistant Secretary of Navy/Research Development & Acquisition.
  • Develop POAM's and provide recommendations and mitigating advice to bring DoD systems into compliance with governing authority's policies.
  • Record and review required user training and certifications along with required DOD SAAR forms for computer accounts.
  • Conduct screen reviews and JAD sessions with VA and DoD subject matter experts.
  • Secure and wipe media per DoD 5220.22-M standards.
  • Partnered with multiple teams to Productionalize a Derivatives Clearing solution which allowed GE Capital to be Dodd-Frank compliant from a regulatory perspective
  • Established the process for documenting security vulnerabilities and mitigation activities in a POA&Ms compliant with DoD standards.
  • Ensured Army and DoD Compliance of Software and Antivirus using Q-Tip scanning software.
  • Develop SAAR and DOD [ ] compliance process for all employees' access to the IS.
  • Hold DOD Top Secret & NRC "Q" Security Clearance.
  • Ensured Army and DoD Compliance of Antivirus Software using Symantec Antivirus and McAfee Antivirus.

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7 DOD Jobs

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44. PMO

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low Demand
Here's how PMO is used in Information Technology Technical Lead jobs:
  • Conducted data analyses to identify recommendations and insights to drive PMO and portfolio process improvements.
  • Manage all infrastructure costing exercises from a PMO perspective facilitating project objectives.
  • Report on project status, risks/issues and mitigation strategies, and budget/resources to project stakeholders and PMO.
  • Designed PMO Charter, Processes, Procedures, RACI, Metrics, Reporting.
  • Manage complex cross-functional projects utilizing virtual teams as a lead PMO Project Manager.
  • Created comprehensive plan for IT PMO development and gained executive team approval.
  • Created staffing plan and managed IT PMO implementation team.
  • Prepared organizational design, job descriptions and artifacts for establishing 5 decentralized, operational PMOs.
  • Provided technical support for IRS PKI Initiative under the IdAM PMO project, alsoresearched and wrote technical security documents.
  • Worked extensively with PMO and IT architects to analyze, draft requirements and estimate the level of effort required.

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45. Itil

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low Demand
Here's how Itil is used in Information Technology Technical Lead jobs:
  • Ticket requests are correctly administered and executed using Spice-Works V7.2 using ITIL framework.
  • Service Design (ITIL) - Use leadership skills to solicit application inventory from application owners.
  • Program Management for the globalization and adoption of ITIL/IT Service Management (ITSM) processes.
  • Completed ITIL V3 Overview Training course to enhance skills in ITIL best practices.
  • Implemented world's largest instance of ServiceNow, an ITIL Service Management platform.
  • Apply ITIL concepts in aligning IT services with the needs of business.
  • Earned ITIL Foundations Certification in Service Management with 93% exam score.
  • Analyze and provide solutions to system problems using ITIL framework.
  • Introduced metrics driven ITIL fundamentals.
  • Designed, implemented and trained organization on ITSM (ITIL) processes for Runtime Organization (RTO).
  • Instituted ITIL process framework and achieved Sarbanes Oxley certification without findings.
  • Prepared RTM's (Requirement Traceability Matrix) and other traceablitily testing documents.

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1 Itil Jobs

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46. Intranet

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low Demand
Here's how Intranet is used in Information Technology Technical Lead jobs:
  • Directed the implementation of Oracle Developer for Intranet Based Manufacturing Reporting.
  • Designed and maintained department Intranet for two different departments.
  • Manage the Intranet services and design for the engineering, Human Resources and manufacturing departments hosted in twelve corporate servers.
  • Helped in the inception and implementation and now responsible for the maintenance of an Intranet application.
  • Design master plan to cut over and orient commands and clients to NMCI Intranet and machines.
  • Created and maintained Service Desk documentation and intranet sites.
  • Developed intranet portals with Remedy and Siebel-like capabilities using ASP, XML, SQL Server and web services.
  • Received recognition for creating the look and feel for the entire Exelon intranet.

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47. Web Application

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low Demand
Here's how Web Application is used in Information Technology Technical Lead jobs:
  • Managed and administered user access for mainframe, web applications and electronic certificates.
  • Implemented web application security protocols and protections.
  • Implemented web application scanning and web application firewall to provide low cost and rapid response to web vulnerabilities.
  • Created web application for field investigators to instantaneous pull up records in the field.
  • Write supporting code for web applications and web sites.
  • Manage the launch of the Qualys Web Application Scanner to ensure bank hosted applications are properly scanned and issues are resolved.
  • Defined look and feel for Transportation web applications for rollout to a global team.
  • BootStrap css is used for styling the web application.
  • Entered requests and worked from the servicedesk web application for all helpdesk issues.

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48. C #

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low Demand

49. Citrix

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low Demand
Here's how Citrix is used in Information Technology Technical Lead jobs:
  • Developed strategies for WAN conversion, Thin Client/Server Consolidation with CITRIX, Data Storage and Tape Back-Up for Y2K.
  • Developed Citrix environment to help elevate legacy applications on antiquated servers.
  • Supported and managed users AD, Citrix, and remote log-on accounts, after security verification of user credentials.
  • Maintain Citrix servers, SQL servers, Exchange server, Active Directory.
  • Utilize Screen Connect, Citrix Shadow and WebX to trouble-shoot remote systems.
  • Migrated 40,000+ workstations to WIN7 or Thin Client through Citrix Solutions.
  • Use of Active Directory, Password Changes/Resets Using Citrix.
  • Managed one of largest documentation projects undertaken at Citrix, creation of product documentation for XenDesktop 7.
  • Assist Citrix Admin with configuration of User Profiles in AppSense and Citrix Desktop Studio.
  • Installed and administered Citrix Metaframe XP, Presentation Server 4.0, Nfuse and Web Interface servers.

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50. Mac

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low Demand
Here's how Mac is used in Information Technology Technical Lead jobs:
  • Support for Pharmacy Technicians regarding insurance and prescription issues with new application.
  • Work closely with Practice Managers and Office Coordinators to locate machines, schedule deployments times, and resolve technical problems.
  • Participated in two Lean Six Sigma events to reduce cycle time and lead waste and machine downtime.
  • Assisted in programming operating system for Windows and Macintosh machines throughout the campus.
  • Maintained and operated Windows and Mac computer hardware and software within the classrooms.
  • Deploy and test completed machines with User's to ensure proper functionality.
  • Imaged new machines via offline USB image using multiple KVM switches 2.
  • Diagnose, repair and test all versions of Mac computers.
  • Configured and Troubleshooter all wireless access points for Pharmacies.
  • Used Weka API to cluster macro-economic variables to measure the competitive position of Massachusetts with respect to other states.
  • Name machine and put on new CHS Domain and set IP accordingly(DHCP or Static) Frontend 1.
  • Monitored, analyzed, corrected powered communications machinery, software, lines, modems, and terminals.
  • PRESENT Provide technical support in the use of PC's, Macs and their related applications.
  • Established an Equipment upgrade program process Upgraded +500 machines domestically in 5 months, 2012.
  • Configured and deployed all Symbol and Motorola hand scanners for barcode reading for 4 Pharmacies.
  • Configured and Imaged all new Citrix Terminals and deployed to all 3 remote Pharmacies.
  • Configure network on new and reimaged machines.
  • Create machine images and netboot images.
  • Work skills: - Strong MS Office skills, including Excel macros, lookups, etc.
  • Set up computers at remote voting locations Installed software on voting machines Added computers to the network at remote voting locations

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Information Technology Technical Lead Jobs

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20 Most Common Skills For An Information Technology Technical Lead

Windows XP

10.4%

Infrastructure

10.4%

Customer Service

8.2%

Project Management

7.4%

Data Warehouse

6.1%

Desktop

5.1%

Active Directory

4.9%

PCS

4.8%

Architecture

4.4%

Business Requirements

4.4%

SQL

4.4%

Security Policies

4.0%

Technical Support

3.9%

Setup

3.6%

Information Technology

3.5%

Troubleshoot

3.1%

Recovery Procedures

3.0%

Laptops

2.9%

ERP

2.8%

Assurance

2.8%
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Typical Skill-Sets Required For An Information Technology Technical Lead

Rank Skill
1 Windows XP 6.9%
2 Infrastructure 6.9%
3 Customer Service 5.5%
4 Project Management 4.9%
5 Data Warehouse 4.0%
6 Desktop 3.4%
7 Active Directory 3.2%
8 PCS 3.2%
9 Architecture 3.0%
10 Business Requirements 2.9%
11 SQL 2.9%
12 Security Policies 2.6%
13 Technical Support 2.6%
14 Setup 2.4%
15 Information Technology 2.3%
16 Troubleshoot 2.1%
17 Recovery Procedures 2.0%
18 Laptops 1.9%
19 ERP 1.9%
20 Assurance 1.8%
21 Governance 1.8%
22 Internet 1.7%
23 Information Security 1.7%
24 Management System 1.6%
25 Sharepoint 1.5%
26 Linux 1.4%
27 SOX 1.4%
28 Unix 1.3%
29 VPN 1.3%
30 SLA 1.3%
31 Voip 1.2%
32 Suite 1.2%
33 Business Continuity 1.2%
34 Vmware 1.2%
35 OS 1.1%
36 QA 1.0%
37 HR 1.0%
38 CRM 1.0%
39 Sdlc 0.9%
40 CIO 0.9%
41 Business Units 0.9%
42 Computer System 0.9%
43 DOD 0.9%
44 PMO 0.8%
45 Itil 0.8%
46 Intranet 0.8%
47 Web Application 0.8%
48 C # 0.7%
49 Citrix 0.7%
50 Mac 0.7%
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23,610 Information Technology Technical Lead Jobs

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