What is an Information Technology Technical Services Manager

An information technology (I.T) technical services manager directs staff responsible for the operation, maintenance, and repair of I.T systems. They supervise and collaborate with staff members and clients to implement security goals. They also ensure the delivery of all products in an efficient and timely manner.

In order to qualify for the position, educational requirements include a bachelor's degree in computer science, information technology, or a related field. Moreover, five years of work experience in I.T along with two years' experience in management is the normal requirement, although it may vary depending on employers. Specific certifications such as those provided by Microsoft, Network+, and Systems may prove beneficial.

An I.T technical services manager's duties may include conducting interviews to hire staff, providing guidance, reporting progress, and delegating responsibilities. Essential skills include computer literacy, organizational skills, communication, attention to detail.

The average hourly salary for this position is $53.18, which equates to $110,621 annually. The career is expected to grow 11% in the following years, resulting in various job opportunities within the United States.

There is more than meets the eye when it comes to being an Information Technology Technical Services Manager. For example, did you know that they make an average of $55.51 an hour? That's $115,453 a year!

Between 2018 and 2028, the career is expected to grow 11% and produce 46,800 job opportunities across the U.S.

What Does an Information Technology Technical Services Manager Do

There are certain skills that many Information Technology Technical Services Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Analytical skills, Business skills and Communication skills.

Learn more about what an Information Technology Technical Services Manager does

How To Become an Information Technology Technical Services Manager

If you're interested in becoming an Information Technology Technical Services Manager, one of the first things to consider is how much education you need. We've determined that 64.0% of Information Technology Technical Services Managers have a bachelor's degree. In terms of higher education levels, we found that 15.9% of Information Technology Technical Services Managers have master's degrees. Even though most Information Technology Technical Services Managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an Information Technology Technical Services Manager. When we researched the most common majors for an Information Technology Technical Services Manager, we found that they most commonly earn Bachelor's Degree degrees or Master's Degree degrees. Other degrees that we often see on Information Technology Technical Services Manager resumes include Associate Degree degrees or Diploma degrees.

You may find that experience in other jobs will help you become an Information Technology Technical Services Manager. In fact, many Information Technology Technical Services Manager jobs require experience in a role such as Information Technology Manager. Meanwhile, many Information Technology Technical Services Managers also have previous career experience in roles such as Information Technology Project Manager or Project Manager.

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And if you’re looking for a job, here are the five top employers hiring now:

  1. Walmart Jobs (7)
  2. PricewaterhouseCoopers Jobs (12)
  3. Ernst & Young Jobs (70)
  4. Cisco Systems Jobs (28)
  5. AT&T Jobs (13)
Average Salary
$115,453
Average Salary
Job Growth Rate
11%
Job Growth Rate
Job Openings
212,504
Job Openings
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Average Salary for an Information Technology Technical Services Manager

Information Technology Technical Services Managers in America make an average salary of $115,453 per year or $56 per hour. The top 10 percent makes over $151,000 per year, while the bottom 10 percent under $88,000 per year.
Average Salary
$115,453
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5 Information Technology Technical Services Manager Resume Examples

Learn How To Write an Information Technology Technical Services Manager Resume

At Zippia, we went through countless Information Technology Technical Services Manager resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Information Technology Technical Services Manager Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Walmart Jobs (7)
  2. PricewaterhouseCoopers Jobs (12)
  3. Ernst & Young Jobs (70)
  4. Cisco Systems Jobs (28)
  5. AT&T Jobs (13)

Choose From 10+ Customizable Information Technology Technical Services Manager Resume templates

Zippia allows you to choose from different easy-to-use Information Technology Technical Services Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Information Technology Technical Services Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Information Technology Technical Services Manager Resume
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Information Technology Technical Services Manager Resume

Information Technology Technical Services Manager Demographics

Information Technology Technical Services Manager Gender Statistics

male

81.6 %

female

18.4 %

Information Technology Technical Services Manager Ethnicity Statistics

White

70.0 %

Asian

11.8 %

Hispanic or Latino

9.4 %

Information Technology Technical Services Manager Foreign Languages Spoken Statistics

Spanish

48.7 %

French

12.8 %

Portuguese

7.7 %
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Information Technology Technical Services Manager Education

Information Technology Technical Services Manager Majors

21.9 %

Information Technology Technical Services Manager Degrees

Bachelors

64.0 %

Masters

15.9 %

Associate

15.5 %

Top Colleges for Information Technology Technical Services Managers

1. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

4. University of Washington

Seattle, WA • Private

In-State Tuition
$11,207
Enrollment
30,905

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

7. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

8. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

9. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

10. Columbia University in the City of New York

New York, NY • Private

In-State Tuition
$59,430
Enrollment
8,216
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Top Skills For an Information Technology Technical Services Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.1% of Information Technology Technical Services Managers listed Procedures on their resume, but soft skills such as Analytical skills and Business skills are important as well.

Best States For an Information Technology Technical Services Manager

Some places are better than others when it comes to starting a career as an Information Technology Technical Services Manager. The best states for people in this position are California, Connecticut, West Virginia, and New York. Information Technology Technical Services Managers make the most in California with an average salary of $135,648. Whereas in Connecticut and West Virginia, they would average $130,530 and $126,280, respectively. While Information Technology Technical Services Managers would only make an average of $125,749 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Information Technology Technical Services Manager Jobs:
1,113
Highest 10% Earn:
$166,000
Location Quotient:
1.25
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. West Virginia

Total Information Technology Technical Services Manager Jobs:
420
Highest 10% Earn:
$166,000
Location Quotient:
1.03
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Delaware

Total Information Technology Technical Services Manager Jobs:
385
Highest 10% Earn:
$159,000
Location Quotient:
1.15
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Information Technology Technical Services Managers

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Top Information Technology Technical Services Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Information Technology Technical Services Managers and discovered their number of Information Technology Technical Services Manager opportunities and average salary. Through our research, we concluded that Ernst & Young was the best, especially with an average salary of $133,767. Cisco Systems follows up with an average salary of $133,288, and then comes IBM with an average of $107,430. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as an Information Technology Technical Services Manager. The employers include Stryker, Lincoln Financial Group, and Unisys

Most Common Employers For Information Technology Technical Services Manager

RankCompanyZippia ScoreAverage Information Technology Technical Services Manager SalaryAverage Salary
1$137,125
2$133,854
3$133,767
4$133,288
5$132,216
6$131,815

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