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Become An Information Technology Technical Services Manager

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Working As An Information Technology Technical Services Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $110,000

    Average Salary

What Does An Information Technology Technical Services Manager Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become An Information Technology Technical Services Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Average Length of Employment
Top Careers Before Information Technology Technical Services Manager
Manager 5.4%
Consultant 3.3%
Top Careers After Information Technology Technical Services Manager
Consultant 4.9%
Manager 3.8%
Owner 3.2%
Director 2.7%

Do you work as an Information Technology Technical Services Manager?

Information Technology Technical Services Manager Demographics

Gender

Male

72.7%

Female

18.2%

Unknown

9.1%
Ethnicity

White

59.4%

Hispanic or Latino

15.4%

Black or African American

10.8%

Asian

10.0%

Unknown

4.3%
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Foreign Languages Spoken

Spanish

48.7%

French

12.8%

Portuguese

7.7%

Carrier

7.7%

Chinese

5.1%

German

2.6%

Cheyenne

2.6%

Mandarin

2.6%

Polish

2.6%

Korean

2.6%

Thai

2.6%

Bengali

2.6%
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Information Technology Technical Services Manager Education

Schools

University of Phoenix

25.0%

George Washington University

7.8%

University of Maryland - University College

6.3%

Strayer University

5.5%

DePaul University

5.1%

Villanova University

4.3%

Arizona State University

4.3%

Pennsylvania State University

4.3%

Capella University

3.5%

Syracuse University

3.1%

Michigan State University

3.1%

New York University

3.1%

National University

3.1%

Ohio State University

3.1%

Webster University

3.1%

Community College of the Air Force

3.1%

University of Houston

3.1%

Purdue University

3.1%

More Tech Institute

3.1%

Pace University - New York

2.7%
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Majors

Business

26.7%

Computer Science

15.7%

Computer Information Systems

8.7%

Information Technology

7.7%

Electrical Engineering

5.4%

Information Systems

4.3%

Management

4.2%

Management Information Systems

3.6%

Project Management

3.3%

Finance

3.2%

Computer Networking

3.0%

Accounting

2.8%

Computer Engineering

2.1%

Psychology

1.5%

Communication

1.4%

Criminal Justice

1.4%

Engineering

1.4%

Education

1.2%

Mathematics

1.2%

Electrical Engineering Technology

1.1%
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Degrees

Bachelors

41.9%

Masters

26.6%

Other

17.0%

Associate

8.7%

Certificate

3.7%

Doctorate

1.1%

Diploma

0.9%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$110,000
View Detailed Salary Report
$81,000
Min 10%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$148,000
Max 90%
Best Paying Company
Cisco Systems
Highest Paying City
San Jose, CA
Highest Paying State
California
Avg Experience Level
4.0 years
How much does an Information Technology Technical Services Manager make at top companies?
The national average salary for an Information Technology Technical Services Manager in the United States is $110,289 per year or $53 per hour. Those in the bottom 10 percent make under $81,000 a year, and the top 10 percent make over $148,000.

Real Information Technology Technical Services Manager Salaries

Job Title Company Location Start Date Salary
Business Advisory Services, IT Experienced Manager Grant Thornton LLP New York, NY Sep 01, 2015 $169,600 -
$175,000
Manager-Information Technology Services CNM, LLP Los Angeles, CA Sep 20, 2016 $149,178
Manager, Information Services and Technology Red Hat, Inc. Raleigh, NC Sep 25, 2015 $148,000 -
$188,000
IT Manager-Service Manager Management & Global Technologies Consulting LLC Boston, MA Jul 12, 2016 $145,371
IT Service Manager-Network Services Department The Depository Trust and Clearing Corporation Coppell, TX Jul 08, 2016 $145,000
IT Service Manager Morgan Stanley & Co. Inc. New York, NY Oct 01, 2010 $145,000
IT Service Engineering Manager Microsoft Corporation Redmond, WA Mar 10, 2014 $144,394
Manager Engineering IT & Outside Services (SOC .09) Thales USA, Inc. Melbourne, FL Jul 22, 2016 $140,000
Advisory Services Manager-IT Risk Management Ernst & Young U.S. LLP New York, NY Feb 04, 2015 $139,390 -
$152,000
IT Service Manager Cisco Systems, Inc. San Jose, CA Oct 15, 2014 $135,929 -
$185,000
Service Manager-IT Hosting Symantec Corporation Mountain View, CA Sep 05, 2014 $135,000
Head of IT Products & Services Mobicart Inc. San Ramon, CA Aug 18, 2014 $135,000
IT Service Manager NUL System Services Corporation Santa Clara, CA Oct 10, 2011 $130,000
IT Service Manager Cisco Systems, Inc. San Jose, CA Jul 02, 2013 $119,621 -
$167,500
IT Service Manager Cisco Systems, Inc. Milpitas, CA Jun 04, 2011 $119,095
Services IT Manager II Dell Marketing L.P. Plano, TX Aug 27, 2016 $119,080
IT Business Service Manager The Clorox Services Company Pleasanton, CA Jul 01, 2015 $118,914 -
$120,000
IT Managed Services Manager Nii Holdings, Inc. Reston, VA Jul 05, 2011 $117,500 -
$127,500
IT Audit, Financial Services Manager Pricewaterhousecoopers New York, NY Oct 02, 2016 $116,813 -
$147,700
IT Manager, Business Services DS Services of America, Inc. Atlanta, GA Oct 20, 2016 $113,318 -
$126,545
IT Service Manager Cisco Systems, Inc. San Jose, CA May 12, 2011 $104,421 -
$155,000
Manager-ITS Transfer Pricing Ernst & Young LLP Chicago, IL Aug 24, 2009 $100,838 -
$173,400
Service Manager IT, Commercial Systems Fresh and Easy Neighborhood Market, Inc. El Segundo, CA Aug 29, 2013 $100,000
IT Advisory Services Manager Ernst & Young U.S. LLP New York, NY Nov 29, 2010 $99,507 -
$200,000
ITS Transfer Pricing-Manager Ernst & Young U.S. LLP New York, NY Aug 22, 2011 $99,507 -
$200,000
Information Technology (IT) Service Manager Cisco Systems, Inc. Milpitas, CA Sep 21, 2010 $99,362 -
$155,000
Manager, IT Client Services EMC Corporation Southborough, MA Dec 08, 2014 $98,717 -
$108,600

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Top Skills for An Information Technology Technical Services Manager

  1. Windows XP
  2. Infrastructure
  3. Project Management
You can check out examples of real life uses of top skills on resumes here:
  • Trained the Chicago team on the implementation and troubleshooting of Windows XP, Windows Vista, Windows 7 and Windows 8.
  • Supervised website infrastructure and performance, managed company DNS servers and domain name registrations.
  • Develop operational procedures utilizing Project Management Book of Knowledge (PMBOK) to provide consistent and quality project management services.
  • Configured network servers and trained local administrators on standard network server procedures, including virus protection and other security measures.
  • Provided executive-level business consulting for developing technology road maps and strategies for IT service delivery and management transitions.

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Top 10 Best States for Information Technology Technical Services Managers

  1. California
  2. Virginia
  3. New Jersey
  4. Delaware
  5. District of Columbia
  6. Colorado
  7. Washington
  8. Rhode Island
  9. New York
  10. Massachusetts
  • (2,870 jobs)
  • (811 jobs)
  • (627 jobs)
  • (61 jobs)
  • (275 jobs)
  • (454 jobs)
  • (1,145 jobs)
  • (77 jobs)
  • (1,049 jobs)
  • (776 jobs)

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