Information technology technical services manager part time jobs - 29 jobs

Service Desk Manager
Dasstateoh
Columbus, OH
Service Desk Manager (260000AK) Organization: Secretary of StateAgency Contact Name and Information: Ambra StorayUnposting Date: Jan 29, 2026, 4:59:00 AMWork Location: SOS Civic Center Dr 4 180 Civic Center Dr Floor 4 Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $115,000 - $125,000 based on experience and skill Schedule: Full-time Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Attention to Detail, Collaboration, Responsiveness, Continuous ImprovementPrimary Technology: Not Applicable Agency Overview SERVICE DESK MANAGERAbout Us:As Ohio's Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state's chief elections officer, he is working to ensure that Ohio's elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business.Job Description Under the direct supervision of the Network Manager, the Service Desk Manager oversees daily operations of the Secretary of State (SOS) Enterprise Service Desk, providing technical support to SOS staff and 88 county Board of Election offices. The role manages the service desk team, ensures continuous service improvement, and enforces security protocols across devices and networks. Key responsibilities include remote troubleshooting, escalating unresolved issues, ensuring Service Level Agreements (SLAs) are met, and tracking performance metrics.The Service Desk Manager collaborates with internal departments for IT resource management and onboarding. This role requires staying current with industry trends and participating in disaster recovery and incident response teams. The position is overtime-exempt.ESSENTIAL DUTIES AND RESPONSIBILITIESService Desk and IT Operations Management:• Manage daily operations of the service desk and service desk team• Represent the service desk to stakeholders, ensuring continuous development and improvement• Provide technical support for Secretary of State (SOS) staff and all 88 county Board of Election offices• Oversee technical assistance for both internal and external customers• Establish and maintain Service Level Agreements (SLAs) to ensure timely IT service delivery• Oversee standard image, application, and OS updates to maintain a secure environment• Develop and maintain procedures for agency shared resources (e.g., conference rooms)• Manage IT onboarding/offboarding processes, ensuring proper hardware assignment and network access Technical Troubleshooting and Support:• Perform remote troubleshooting and escalate unresolved issues to next-level support• Provide advanced technical assistance, troubleshooting, and resolution of complex computer-related issues• Document and track issues, problems, and resolutions in ServiceNowCollaboration and Coordination:• Collaborate with SOS departments (e.g., IT, HR, Finance) to manage IT assets and ensure accurate procurement and assignment.• Participate in meetings to discuss projects, system designs, and their impact on IT infrastructure Training and Professional Development:• Stay current on industry standards and emerging technologies through training, literature review, and attending seminars• Develop and provide ongoing training for SOS staff on technical systems and procedures Other Responsibilities:• Participate in disaster recovery, incident response, and other specialized teams as required, including 24/7 operations if needed Unusual Working Conditions• May require evening and weekend work• Unclassified position, overtime exempt• Travel required; must have a valid driver's license and provide own transportation Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMINIMUM QUALIFICATIONS Education• Required:• Bachelor's degree in Information Technology, Computer Science, or a related field• Preferred:• Master's degree in a relevant field• Professional certifications such as ITIL, CompTIA, or MicrosoftExperienceRequired:• At least 5 years of experience in IT service desk management or a similar IT support leadership role• Proven experience managing technical support teams in a high-volume, enterprise environment• Familiarity with ITSM tools (e.g., ServiceNow) and asset management processes.• Minimum 5 years managing Microsoft Active Directory, Entra, and Group Policy Management• Extensive experience with Teams-enabled conference rooms.• Experience with remote troubleshooting and escalation procedures in a networked environment• Experience with large-scale, enterprise-level systems and cross-functional collaboration Preferred:• Experience in public sector IT operations or supporting government agencies• Experience in disaster recovery and incident response planning KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:• IT service management principles and best practices (e.g., ITIL, ISO/IEC 20000)• Windows operating systems, Microsoft 365, Teams, and enterprise collaboration tools• Network administration, endpoint security, Active Directory, Entra, and Group Policy• IT asset management, configuration, and software licensing• Incident, problem, and change management in ITSM platforms (e.g., ServiceNow)• Cybersecurity standards, access control, and compliance for public-sector environments• Disaster recovery, business continuity, and incident response procedures• Principles of staff supervision, team leadership, and performance management Skills in:• Diagnosing and resolving complex hardware, software, and network issues.• Managing and mentoring IT support teams for timely, high-quality service delivery.• Prioritizing workloads, meeting SLAs, and maintaining service standards.• Developing and implementing procedures, documentation, and training.• Communicating effectively with technical and non-technical audiences.• Analyzing performance metrics to improve service efficiency and outcomes.• Coordinating projects that affect IT infrastructure and operations.Abilities to:• Lead and motivate diverse technical teams in a fast-paced environment.• Promote accountability, customer service, and continuous improvement.• Translate business needs into effective IT service solutions.• Adapt quickly to emerging technologies and shifting priorities.• Protect sensitive data and maintain system security.• Manage multiple projects and deadlines independently.• Develop and enforce IT policies supporting organizational goals and compliance.• Collaborate effectively with county Boards of Elections and agency partners. Supplemental InformationThis position is Unclassified per ORC 124.11 (A) (30) Background check and drug screening required prior to employment ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
$115k-125k yearly Auto-Apply 4h ago

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Manager, Lab Support Services
Labcorp 4.5
Dublin, OH
Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? Labcorp is seeking a Pre-Analytical Support Services Manager to join our team in Dublin, OH. In this position you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at Labcorp: "Improving Health, Improving Lives". **Pay Range: $74,000 - $90,000 per year All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Work Schedule: Monday- Friday 12:00am (Midnight)- 8:30am, Additional days and hours as needed. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Job Responsibilities: Manage the daily operational activities of the specimen accessioning department Effectively manage the staffing of the department and monitor the production schedule to ensure adequate coverage and proper use of overtime, and adjust as needed Directly supervise, train, and mentor support services supervisors and have ownership and responsibility for all departmental staff Ensure the diagnostics laboratory provides market leading service levels, meeting the needs of our clients and corporate service metrics established for TAT Resolve client inquiries and operational issues in a timely manner by consulting with the Medical Director, Technical Director, QA, other laboratory managers, discipline directors, laboratory directors or corporate operations Ensure laboratory is compliant with corporate, state and federal regulatory requirements (CAP, CLIA, State, ISO, etc) related to personnel safety and quality of laboratory testing as well as professional conduct Manage staff including recruiting & hiring qualified and enthusiastic employees, performance management, training and development Ensure effective communication with leadership, clients, sales, corporate operations, as well as direct reports and all departmental staff Conduct departmental meetings and ensure appropriate departmental communication Investigate deviations from established procedures to ensure effective corrective action Maintain knowledge in the assigned departments Maintain a clean and safe work environment Requirements: High school diploma is required; Associate's or higher degree is preferred Prior supervisor experience managing several direct reports Previous experience managing people leaders is a plus Minimum 5 years of relevant job experience Experience in a high volume clinical laboratory or production environment is required. Direct Accessioning experience required General understanding of laboratory operations, policies and procedures Proven success in training and developing pre-analytical employees Ability to problem solve and provide solutions under minimal supervision Proficient with Laboratory Information Systems and Microsoft Office Strong communication skills; both written and verbal High level of attention to detail with strong organizational skills Comfortability making decisions in a changing environment Ability to handle the physical requirements of the position If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
$74k-90k yearly Auto-Apply 5d ago
Information Technology Professional
U.S. Navy 4.0
Columbus, OH
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
$70k-99k yearly est. 30d ago
Service Desk Manager
State of Ohio 4.5
Columbus, OH
Service Desk Manager (260000AK) Organization: Secretary of StateAgency Contact Name and Information: Ambra StorayUnposting Date: Jan 29, 2026, 4:59:00 AMWork Location: SOS Civic Center Dr 4 180 Civic Center Dr Floor 4 Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $115,000 - $125,000 based on experience and skill Schedule: Full-time Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Attention to Detail, Collaboration, Responsiveness, Continuous ImprovementPrimary Technology: Not Applicable Agency Overview SERVICE DESK MANAGERAbout Us:As Ohio's Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state's chief elections officer, he is working to ensure that Ohio's elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business.Job Description Under the direct supervision of the Network Manager, the Service Desk Manager oversees daily operations of the Secretary of State (SOS) Enterprise Service Desk, providing technical support to SOS staff and 88 county Board of Election offices. The role manages the service desk team, ensures continuous service improvement, and enforces security protocols across devices and networks. Key responsibilities include remote troubleshooting, escalating unresolved issues, ensuring Service Level Agreements (SLAs) are met, and tracking performance metrics.The Service Desk Manager collaborates with internal departments for IT resource management and onboarding. This role requires staying current with industry trends and participating in disaster recovery and incident response teams. The position is overtime-exempt.ESSENTIAL DUTIES AND RESPONSIBILITIESService Desk and IT Operations Management:• Manage daily operations of the service desk and service desk team• Represent the service desk to stakeholders, ensuring continuous development and improvement• Provide technical support for Secretary of State (SOS) staff and all 88 county Board of Election offices• Oversee technical assistance for both internal and external customers• Establish and maintain Service Level Agreements (SLAs) to ensure timely IT service delivery• Oversee standard image, application, and OS updates to maintain a secure environment• Develop and maintain procedures for agency shared resources (e.g., conference rooms)• Manage IT onboarding/offboarding processes, ensuring proper hardware assignment and network access Technical Troubleshooting and Support:• Perform remote troubleshooting and escalate unresolved issues to next-level support• Provide advanced technical assistance, troubleshooting, and resolution of complex computer-related issues• Document and track issues, problems, and resolutions in ServiceNowCollaboration and Coordination:• Collaborate with SOS departments (e.g., IT, HR, Finance) to manage IT assets and ensure accurate procurement and assignment.• Participate in meetings to discuss projects, system designs, and their impact on IT infrastructure Training and Professional Development:• Stay current on industry standards and emerging technologies through training, literature review, and attending seminars• Develop and provide ongoing training for SOS staff on technical systems and procedures Other Responsibilities:• Participate in disaster recovery, incident response, and other specialized teams as required, including 24/7 operations if needed Unusual Working Conditions• May require evening and weekend work• Unclassified position, overtime exempt• Travel required; must have a valid driver's license and provide own transportation Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMINIMUM QUALIFICATIONS Education• Required:• Bachelor's degree in Information Technology, Computer Science, or a related field• Preferred:• Master's degree in a relevant field• Professional certifications such as ITIL, CompTIA, or MicrosoftExperienceRequired:• At least 5 years of experience in IT service desk management or a similar IT support leadership role• Proven experience managing technical support teams in a high-volume, enterprise environment• Familiarity with ITSM tools (e.g., ServiceNow) and asset management processes.• Minimum 5 years managing Microsoft Active Directory, Entra, and Group Policy Management• Extensive experience with Teams-enabled conference rooms.• Experience with remote troubleshooting and escalation procedures in a networked environment• Experience with large-scale, enterprise-level systems and cross-functional collaboration Preferred:• Experience in public sector IT operations or supporting government agencies• Experience in disaster recovery and incident response planning KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:• IT service management principles and best practices (e.g., ITIL, ISO/IEC 20000)• Windows operating systems, Microsoft 365, Teams, and enterprise collaboration tools• Network administration, endpoint security, Active Directory, Entra, and Group Policy• IT asset management, configuration, and software licensing• Incident, problem, and change management in ITSM platforms (e.g., ServiceNow)• Cybersecurity standards, access control, and compliance for public-sector environments• Disaster recovery, business continuity, and incident response procedures• Principles of staff supervision, team leadership, and performance management Skills in:• Diagnosing and resolving complex hardware, software, and network issues.• Managing and mentoring IT support teams for timely, high-quality service delivery.• Prioritizing workloads, meeting SLAs, and maintaining service standards.• Developing and implementing procedures, documentation, and training.• Communicating effectively with technical and non-technical audiences.• Analyzing performance metrics to improve service efficiency and outcomes.• Coordinating projects that affect IT infrastructure and operations.Abilities to:• Lead and motivate diverse technical teams in a fast-paced environment.• Promote accountability, customer service, and continuous improvement.• Translate business needs into effective IT service solutions.• Adapt quickly to emerging technologies and shifting priorities.• Protect sensitive data and maintain system security.• Manage multiple projects and deadlines independently.• Develop and enforce IT policies supporting organizational goals and compliance.• Collaborate effectively with county Boards of Elections and agency partners. Supplemental InformationThis position is Unclassified per ORC 124.11 (A) (30) Background check and drug screening required prior to employment ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
$39k-51k yearly est. Auto-Apply 1d ago
IT Enterprise Cloud Architect
Saratech 4.0
Cincinnati, OH
Job Description: AWS Cloud Infrastructure Engineer From start-ups to blue-chips, Saratech (saratech.com) helps companies engineer and manufacture complex products. Saratech is a leading engineering Siemens software partner, but first and foremost an engineering services firm renowned for driving innovation across various industries. We specialize in developing cutting-edge solutions that transform the way products are designed, produced, and supported. Our PLM technologies help businesses streamline their operations, from concept to retirement, ensuring efficiency, quality, and sustainability. We have experience in helping companies with digital thread enablement through a complete digital twin. Our team works with some of the best companies in multiple sectors industries including aerospace, space launch, defense, automotive, and industrial machinery. Position Summary: We are seeking an experienced and AWS-certified Cloud Infrastructure Engineer to design, deploy, and maintain the cloud infrastructure for a hosted environment consisting of approximately 30 servers. The ideal candidate will have deep expertise in AWS services, automation, and cloud security, as well as the ability to provide ongoing support and optimization of the environment. Key Responsibilities Infrastructure Setup & Configuration Design and implement scalable, secure, and highly available AWS infrastructure for ~30 servers. Provision and configure compute, storage, networking, and security resources using AWS services (e.g., EC2, VPC, RDS, S3, IAM, CloudWatch). Automate deployments and configurations using Infrastructure as Code (IaC) tools such as Terraform or AWS CloudFormation. Operations & Support Monitor infrastructure performance and availability, implementing proactive measures to ensure reliability. Troubleshoot issues related to server performance, networking, and cloud services. Provide ongoing maintenance, patching, and updates to ensure compliance and security. Implement backup, disaster recovery, and high availability strategies. Security & Compliance Configure and enforce security best practices including IAM roles, policies, and MFA. Monitor environments for vulnerabilities and apply necessary remediation. Ensure compliance with company policies and industry standards. Optimization & Cost Management Continuously review and optimize resource utilization to balance performance and cost. Generate reports and recommendations for scaling, right-sizing, and cost-saving opportunities. Collaboration Work closely with development, QA, and operations teams to support application deployment and integration. Document infrastructure architecture, configurations, and standard operating procedures. Required Qualifications: AWS Certified Solutions Architect (Associate or Professional) or equivalent AWS certification. 3+ years of hands-on experience designing, deploying, and supporting AWS environments. Proficiency with EC2, VPC, IAM, RDS, S3, CloudWatch, and related AWS services. Strong knowledge of Linux/Windows server administration. Experience with Infrastructure as Code (Terraform, CloudFormation, or Ansible). Familiarity with networking, load balancing, and DNS in cloud environments. Experience with monitoring, logging, and alerting tools. Strong troubleshooting and problem-solving skills. Preferred Qualifications: AWS Certified DevOps Engineer or SysOps Administrator. Experience with containerization (Docker, ECS, or EKS). Knowledge of CI/CD pipelines and DevOps practices. Experience with security frameworks and compliance (e.g., SOC2, HIPAA, ISO27001). Soft Skills: Strong communication and documentation skills. Ability to work independently and collaboratively with cross-functional teams. Proactive mindset with a focus on continuous improvement. At Saratech, we believe in harnessing the power of diverse talent to revolutionize the engineering sector. Join us and be a part of a team that's shaping the future of product lifecycle management. Benefits Insurance: All full-time regular employees (and dependents) are eligible to get medical, dental, vision coverage. Employees also can buy up on benefits like FSA, HSA, Life insurance, long and short-term disability. Retirement Plan: All employees can enroll in the company's 401k with company matching. Paid Time Off: All full-time regular exempt employees are eligible for our Discretionary Time Off vacation policy after 90 days from their start date, Discretionary Time Off plan is a non-accrual plan for employees. All full-time regular non-exempt employees are eligible for our Paid Time Off Plan policy after 90 days, Paid Time Off plan is an 3.33 hours accrual per pay period for employees. Paid Holidays: All full-time employees will receive 8 paid holidays per year. Full-time non-exempt employees receive an extra floater holiday per year. Paid Sick time: All full-time employees will receive 32 sick hours per year. Part time employees will receive 24 hours or minimum sick time required by the state. NOTE TO STAFFING AGENCIES AND RECRUITERS: Saratech does not accept unsolicited resumes from any external agency for the placement of any position. Unsolicited resumes submitted by agencies and received by Saratech will be considered the property of Saratech and may be contacted and engaged with directly by Saratech. Saratech will not pay a placement fee or any other fees to any third-party agency, firm or recruiter who is not specifically retained with a signed fee agreement by Saratech Human Resources to conduct a candidate search. Please do not forward unsolicited resumes to our website or to any Saratech employee. Saratech will not be responsible for any fees associated with unsolicited resumes. EQUAL EMPLOYMENT OPPORTUNITY NOTICE: Paydarfar Industries, Inc. dba Saratech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. SALARY Range 110-150K
$93k-128k yearly est. 60d+ ago
SYSTEM MGR, PATIENT EXPERIENCE - MARIETTA MEMORIAL HOSPITAL - MARIETTA, OH
Morrison Healthcare 4.6
Marietta, OH
Job Description We are hiring immediately for a Patient Experience System Manager. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. Job Summary Job Summary: Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers. Key Responsibilities: Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all PE Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Prepares and implements development and training plans for patient satisfaction success Composes patient satisfaction reports as needed to management Preferred Qualifications: HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Exhibits initiative, responsibility, flexibility and leadership Possesses a thorough knowledge of contract administration and office procedures Fiscal and budgetary skills BENEFITS FOR OUR TEAM MEMBERS Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.
$78k-111k yearly est. 13d ago
SYSTEM MGR, PATIENT EXPERIENCE - MARIETTA MEMORIAL HOSPITAL - MARIETTA, OH
Compass Group USA Inc. 4.2
Marietta, OH
Morrison Healthcare * We are hiring immediately for a Patient Experience System Manager. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. Job Summary Job Summary: Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers. Key Responsibilities: Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all PE Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Prepares and implements development and training plans for patient satisfaction success Composes patient satisfaction reports as needed to management Preferred Qualifications: HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Exhibits initiative, responsibility, flexibility and leadership Possesses a thorough knowledge of contract administration and office procedures Fiscal and budgetary skills BENEFITS FOR OUR TEAM MEMBERS * Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program * Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.
$73k-97k yearly est. 60d+ ago
Manager, Lab Support Services
Labcorp 4.5
Dublin, OH
Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? Labcorp is seeking a Pre-Analytical Support Services Manager to join our team in **Dublin, OH** . In this position you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at Labcorp: "Improving Health, Improving Lives". ****Pay Range: $74,000 - $90,000 per year** All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. **Work Schedule:** Monday- Friday 12:00am (Midnight)- 8:30am, Additional days and hours as needed. **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. ** ** For more detailed information, please ** ** click here (************************************************************** **.** **Job Responsibilities** **:** + Managethe daily operational activities of the specimen accessioning department + Effectively manage the staffing of the department andmonitorthe production schedule to ensure adequate coverage and proper use of overtime, and adjust as needed + Directly supervise, train, and mentor support services supervisors and have ownership and responsibility for all departmental staff + Ensure the diagnostics laboratory provides market leading service levels, meeting the needs of our clients and corporate service metricsestablishedfor TAT + Resolve client inquiries and operational issuesin a timely mannerby consulting with the Medical Director, Technical Director, QA, other laboratory managers, discipline directors, laboratorydirectorsor corporate operations + Ensure laboratory is compliant with corporate,stateand federal regulatory requirements (CAP, CLIA, State, ISO,etc) related to personnel safety and quality of laboratory testing as well as professional conduct + Manage staff including recruiting & hiring qualified and enthusiastic employees, performance management,trainingand development + Ensure effective communication with leadership, clients, sales, corporate operations, as well as direct reports and all departmental staff + Conduct departmental meetings and ensureappropriate departmentalcommunication + Investigate deviations from established procedures to ensure effective corrective action + Maintain knowledge in the assigned departments + Maintain a clean and safe work environment **Requirements:** + High school diploma isrequired; Associate's orhigherdegree is preferred + Prior supervisorexperiencemanaging several direct reports + Previousexperience managing people leaders is a plus + Minimum 5 years of relevant job experience + Experience in ahigh volumeclinical laboratory or production environment is required. + Direct Accessioning experience required + General understanding of laboratory operations,policiesand procedures + Proven success in training and developing pre-analytical employees + Ability to problem solve and provide solutions under minimal supervision + Proficient with Laboratory Information Systems and Microsoft Office + Strong communicationskills; both written and verbal + High levelof attention to detail with strong organizational skills + Comfortability making decisions in a changing environment + Ability to handle the physical requirements of the position **If** **you're** **looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply** **today!** **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
$74k-90k yearly 4d ago
Service Desk Manager
Dasstateoh
Ohio
Service Desk Manager (260000AK) Organization: Secretary of StateAgency Contact Name and Information: Ambra StorayUnposting Date: Jan 28, 2026, 11:59:00 PMWork Location: SOS Civic Center Dr 4 180 Civic Center Dr Floor 4 Columbus 43215Primary Location: United States of America-OHIO-Franklin County Compensation: $115,000 - $125,000 based on experience and skill Schedule: Full-time Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Attention to Detail, Collaboration, Responsiveness, Continuous ImprovementPrimary Technology: Not Applicable Agency Overview SERVICE DESK MANAGERAbout Us:As Ohio's Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state's chief elections officer, he is working to ensure that Ohio's elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business.Job Duties Under the direct supervision of the Network Manager, the Service Desk Manager oversees daily operations of the Secretary of State (SOS) Enterprise Service Desk, providing technical support to SOS staff and 88 county Board of Election offices. The role manages the service desk team, ensures continuous service improvement, and enforces security protocols across devices and networks. Key responsibilities include remote troubleshooting, escalating unresolved issues, ensuring Service Level Agreements (SLAs) are met, and tracking performance metrics.The Service Desk Manager collaborates with internal departments for IT resource management and onboarding. This role requires staying current with industry trends and participating in disaster recovery and incident response teams. The position is overtime-exempt.ESSENTIAL DUTIES AND RESPONSIBILITIESService Desk and IT Operations Management:• Manage daily operations of the service desk and service desk team• Represent the service desk to stakeholders, ensuring continuous development and improvement• Provide technical support for Secretary of State (SOS) staff and all 88 county Board of Election offices• Oversee technical assistance for both internal and external customers• Establish and maintain Service Level Agreements (SLAs) to ensure timely IT service delivery• Oversee standard image, application, and OS updates to maintain a secure environment• Develop and maintain procedures for agency shared resources (e.g., conference rooms)• Manage IT onboarding/offboarding processes, ensuring proper hardware assignment and network access Technical Troubleshooting and Support:• Perform remote troubleshooting and escalate unresolved issues to next-level support• Provide advanced technical assistance, troubleshooting, and resolution of complex computer-related issues• Document and track issues, problems, and resolutions in ServiceNowCollaboration and Coordination:• Collaborate with SOS departments (e.g., IT, HR, Finance) to manage IT assets and ensure accurate procurement and assignment.• Participate in meetings to discuss projects, system designs, and their impact on IT infrastructure Training and Professional Development:• Stay current on industry standards and emerging technologies through training, literature review, and attending seminars• Develop and provide ongoing training for SOS staff on technical systems and procedures Other Responsibilities:• Participate in disaster recovery, incident response, and other specialized teams as required, including 24/7 operations if needed Unusual Working Conditions• May require evening and weekend work• Unclassified position, overtime exempt• Travel required; must have a valid driver's license and provide own transportation Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMINIMUM QUALIFICATIONS Education• Required:• Bachelor's degree in Information Technology, Computer Science, or a related field• Preferred:• Master's degree in a relevant field• Professional certifications such as ITIL, CompTIA, or MicrosoftExperienceRequired:• At least 5 years of experience in IT service desk management or a similar IT support leadership role• Proven experience managing technical support teams in a high-volume, enterprise environment• Familiarity with ITSM tools (e.g., ServiceNow) and asset management processes.• Minimum 5 years managing Microsoft Active Directory, Entra, and Group Policy Management• Extensive experience with Teams-enabled conference rooms.• Experience with remote troubleshooting and escalation procedures in a networked environment• Experience with large-scale, enterprise-level systems and cross-functional collaboration Preferred:• Experience in public sector IT operations or supporting government agencies• Experience in disaster recovery and incident response planning KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:• IT service management principles and best practices (e.g., ITIL, ISO/IEC 20000)• Windows operating systems, Microsoft 365, Teams, and enterprise collaboration tools• Network administration, endpoint security, Active Directory, Entra, and Group Policy• IT asset management, configuration, and software licensing• Incident, problem, and change management in ITSM platforms (e.g., ServiceNow)• Cybersecurity standards, access control, and compliance for public-sector environments• Disaster recovery, business continuity, and incident response procedures• Principles of staff supervision, team leadership, and performance management Skills in:• Diagnosing and resolving complex hardware, software, and network issues.• Managing and mentoring IT support teams for timely, high-quality service delivery.• Prioritizing workloads, meeting SLAs, and maintaining service standards.• Developing and implementing procedures, documentation, and training.• Communicating effectively with technical and non-technical audiences.• Analyzing performance metrics to improve service efficiency and outcomes.• Coordinating projects that affect IT infrastructure and operations.Abilities to:• Lead and motivate diverse technical teams in a fast-paced environment.• Promote accountability, customer service, and continuous improvement.• Translate business needs into effective IT service solutions.• Adapt quickly to emerging technologies and shifting priorities.• Protect sensitive data and maintain system security.• Manage multiple projects and deadlines independently.• Develop and enforce IT policies supporting organizational goals and compliance.• Collaborate effectively with county Boards of Elections and agency partners. Supplemental InformationThis position is Unclassified per ORC 124.11 (A) (30) Background check and drug screening required prior to employment ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
$115k-125k yearly Auto-Apply 4h ago
Information Technology Professional
U.S. Navy 4.0
Findlay, OH
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
$72k-101k yearly est. 13d ago
Service Desk Manager
State of Ohio 4.5
Columbus, OH
About Us: As Ohio's Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state's chief elections officer, he is working to ensure that Ohio's elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. This position is Unclassified per ORC 124.11 (A) (30) Background check and drug screening required prior to employment POSITION SUMMARY Under the direct supervision of the Network Manager, the Service Desk Manager oversees daily operations of the Secretary of State (SOS) Enterprise Service Desk, providing technical support to SOS staff and 88 county Board of Election offices. The role manages the service desk team, ensures continuous service improvement, and enforces security protocols across devices and networks. Key responsibilities include remote troubleshooting, escalating unresolved issues, ensuring Service Level Agreements (SLAs) are met, and tracking performance metrics. The Service Desk Manager collaborates with internal departments for IT resource management and onboarding. This role requires staying current with industry trends and participating in disaster recovery and incident response teams. The position is overtime-exempt. ESSENTIAL DUTIES AND RESPONSIBILITIES Service Desk and IT Operations Management: • Manage daily operations of the service desk and service desk team • Represent the service desk to stakeholders, ensuring continuous development and improvement • Provide technical support for Secretary of State (SOS) staff and all 88 county Board of Election offices • Oversee technical assistance for both internal and external customers • Establish and maintain Service Level Agreements (SLAs) to ensure timely IT service delivery • Oversee standard image, application, and OS updates to maintain a secure environment • Develop and maintain procedures for agency shared resources (e.g., conference rooms) • Manage IT onboarding/offboarding processes, ensuring proper hardware assignment and network access Technical Troubleshooting and Support: • Perform remote troubleshooting and escalate unresolved issues to next-level support • Provide advanced technical assistance, troubleshooting, and resolution of complex computer-related issues • Document and track issues, problems, and resolutions in ServiceNow Collaboration and Coordination: • Collaborate with SOS departments (e.g., IT, HR, Finance) to manage IT assets and ensure accurate procurement and assignment. • Participate in meetings to discuss projects, system designs, and their impact on IT infrastructure Training and Professional Development: • Stay current on industry standards and emerging technologies through training, literature review, and attending seminars • Develop and provide ongoing training for SOS staff on technical systems and procedures Other Responsibilities: • Participate in disaster recovery, incident response, and other specialized teams as required, including 24/7 operations if needed Unusual Working Conditions • May require evening and weekend work • Unclassified position, overtime exempt • Travel required; must have a valid driver's license and provide own transportation MINIMUM QUALIFICATIONS Education • Required: • Bachelor's degree in Information Technology, Computer Science, or a related field • Preferred: • Master's degree in a relevant field • Professional certifications such as ITIL, CompTIA, or Microsoft Experience Required: • At least 5 years of experience in IT service desk management or a similar IT support leadership role • Proven experience managing technical support teams in a high-volume, enterprise environment • Familiarity with ITSM tools (e.g., ServiceNow) and asset management processes. • Minimum 5 years managing Microsoft Active Directory, Entra, and Group Policy Management • Extensive experience with Teams-enabled conference rooms. • Experience with remote troubleshooting and escalation procedures in a networked environment • Experience with large-scale, enterprise-level systems and cross-functional collaboration Preferred: • Experience in public sector IT operations or supporting government agencies • Experience in disaster recovery and incident response planning KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: • IT service management principles and best practices (e.g., ITIL, ISO/IEC 20000) • Windows operating systems, Microsoft 365, Teams, and enterprise collaboration tools • Network administration, endpoint security, Active Directory, Entra, and Group Policy • IT asset management, configuration, and software licensing • Incident, problem, and change management in ITSM platforms (e.g., ServiceNow) • Cybersecurity standards, access control, and compliance for public-sector environments • Disaster recovery, business continuity, and incident response procedures • Principles of staff supervision, team leadership, and performance management Skills in: • Diagnosing and resolving complex hardware, software, and network issues. • Managing and mentoring IT support teams for timely, high-quality service delivery. • Prioritizing workloads, meeting SLAs, and maintaining service standards. • Developing and implementing procedures, documentation, and training. • Communicating effectively with technical and non-technical audiences. • Analyzing performance metrics to improve service efficiency and outcomes. • Coordinating projects that affect IT infrastructure and operations. Abilities to: • Lead and motivate diverse technical teams in a fast-paced environment. • Promote accountability, customer service, and continuous improvement. • Translate business needs into effective IT service solutions. • Adapt quickly to emerging technologies and shifting priorities. • Protect sensitive data and maintain system security. • Manage multiple projects and deadlines independently. • Develop and enforce IT policies supporting organizational goals and compliance. • Collaborate effectively with county Boards of Elections and agency partners. At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
$39k-51k yearly est. Auto-Apply 6d ago
SYSTEM MGR, PATIENT EXPERIENCE - MARIETTA MEMORIAL HOSPITAL - MARIETTA, OH
Compass Group, North America 4.2
Marietta, OH
Morrison Healthcare + We are hiring immediately for a Patient Experience System Manager. **Make a difference in the lives of people, your community, and yourself.** Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. **Take a look for yourself** **!** Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. **Job Summary** **Job Summary:** Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers. **Key Responsibilities:** Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all PE Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Prepares and implements development and training plans for patient satisfaction success Composes patient satisfaction reports as needed to management **Preferred Qualifications:** HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Exhibits initiative, responsibility, flexibility and leadership Possesses a thorough knowledge of contract administration and office procedures Fiscal and budgetary skills **BENEFITS FOR OUR TEAM MEMBERS** + **Full-time and part-time positions** are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program + **Full-time positions also offer** the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) _Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws._ _For positions in Washington State, Maryland, or to be performed Remotely,_ _click here (******************************************************************************************************* _for paid time off benefits information._ Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.
$73k-97k yearly est. 60d+ ago
Information Technology Professional
U.S. Navy 4.0
Cleveland, OH
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
$73k-103k yearly est. 30d ago
Information Technology Manager 2
Dasstateoh
Ohio
Information Technology Manager 2 (260000CC) Organization: TaxationAgency Contact Name and Information: Ali Barton - *************************** For all other inquiries please contact the HR Mainline at ************ or email the staffing team at *********************** Unposting Date: Jan 23, 2026, 4:59:00 AMWork Location: Northland 2nd Floor 4485 Northland Ridge Boulevard Columbus 43229Primary Location: United States of America-OHIO-Franklin County Compensation: $52.34 - $72.39Schedule: Full-time Classified Indicator: ClassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Adaptability, Leading Others, TeamworkPrimary Technology: Not Applicable Agency OverviewCreating a seamless and user-centric experience for all Ohio Taxpayers Job DutiesThe Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation is committed to building a strong and skilled workforce. We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes benefits (medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement.The Ohio Department of Taxation is seeking to fill one (1) IT Manager 2 position in the Information Technology Division. This position is for current Taxation employees. What You'll do as an IT Manager 2:Directly manages the Middleware and Production Systems teams.Manages the Endpoint and Access Management supervisor.Evaluates and sets technology direction base on Taxation roadmap.Oversees the technology portfolio of Middleware, Production Systems, Endpoint, and Access Management teams by providing new technology innovation.Promotes employee development and career growth.To request a reasonable accommodation due to disability for the application or interview process, please contact ADA Coordinator J.D. Hawkins by phone: ************ or by email to: Accessibility@tax.ohio.gov. A full Position Description will be provided during the interview process.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications9 1/2 years (114 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 2 years exp. in performing project management functions as defined in series purpose. -Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 7 1/2 years (90 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 2 years exp. in performing project management functions as defined in series purpose. -Or 12 mos. exp. as Information Technology Manager 1, 64132. Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, Or RDMS), computer systems analysis & design, & basic data processing concepts; 3 yrs. exp. in utilizing word processing software; 3 yrs. exp. in utilizing internet browser(s) for research; 66 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management; 2 yrs. exp. in utilizing e-mail system; 18 mos. exp. in project management or lead role on information technology project; 12 mos. exp. in utilizing spreadsheet software; 2 yrs. exp. as Information Technology Supervisor 3, 64119, or 12 mos. exp. as Information Technology Manager 1, 64132, or equivalent. -Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: Information TechnologyProfessional Skills: Leading Others, Adaptability, Teamwork Supplemental InformationThe final candidate selected for the position will be required to undergo a criminal background check. Section 2961 of the Ohio Revised Code prohibits individuals convicted of a felony including but not limited to fraud, deceit, or theft from holding a position that has substantial management or control over the property of a state agency. Additionally, section 5703.081 of the Ohio Revised Code requires the Ohio Department of Taxation employees to promptly file and pay tax returns.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$52.3-72.4 hourly Auto-Apply 4h ago
IT Project Manager 1
State of Ohio 4.5
Columbus, OH
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. About Us: Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine's agenda for Ohio's future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help. Ohio Department of Medicaid plays a unique and necessary role in supporting the governor's vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by: Delivering a personalized care experience to more than three million people served. Improving care for children and adults with complex behavioral health needs. Working collectively with our partners and providers to measurably strengthen wellness and health outcomes. Streamlining administrative burdens so doctors and healthcare providers have more time for patient care. Ensuring financial transparency and operational accountability across all Medicaid programs and services. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. The Ohio Department of Medicaid does not provide employment-based visa sponsorship. THIS POSITION IS UNCLASSIFIED PER 124.11 (A) (9), OHIO REVISED CODE. Compensation is as listed on the posting unless required by legislation or union contract. This position is overtime exempt. Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence. Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application. 3 yrs. exp. in project management (i.e., management & development of project/program requirements, design, development, testing/pilot, training & full scale implementation), with experience to be commensurate with project/program &/or position description on file (e.g., specific human service program area, management information sciences, fiscal); 12 mos. exp. in budgeting & calculating cost projections of program/projects. -Or Successful completion of 2 yrs. post-secondary education majoring in business administration, public administration, computer science/information technology, social science, or health, with major being commensurate with project to be assigned; 12 mos. exp. in budgeting & calculating cost projections of program/projects. -Or equivalent of Minimum Class Qualifications for Employment noted above. Job Skills: Project Management Technical Skills: Gap Analysis, LEAN Principles, Systems Analysis Professional Skills: Organizing and Planning, Collaboration, Continuous Improvement, Innovation What You Will Do at ODM: Office: Data & Integrated Systems Bureau: Infrastructure & Operations Classification: IT Project Manager 1 (PN 20045416) Job Overview: The Ohio Department of Medicaid (ODM) is seeking an experienced IT project manager to manage system issue remediation, audits, and security projects for the Ohio Medicaid Enterprise Systems (OMES) , Fiscal Intermediary (FI), Single Pharmacy Benefits Manager (SPBM), and Provider Network Management (PNM) systems. As an IT Project Manager, your responsibilities will include: Managing all phases of assigned project (i.e. integration, scope, time, cost, quality, resource, communication, risk, and procurement). Managing and promoting functional designs of systems by assisting business areas (e.g. Provider Network Management, Fiscal Operations, Data & Integrated Systems, Policy, Claims Operations, SPBM) and subject matter experts (SMEs) in the definition of project scope, design, development, and implementation according to business needs. Coordinating with SMEs and vendors to manage and communicate assigned project timelines including milestones for design, development, testing, and implementation for target programs. Interviewing stakeholders to determine needs and expectations; acting as liaison with stakeholders to obtain feedback; reviewing, evaluating, and responding to project inquiries and concerns. Maintaining regular contact with stakeholders to ensure user needs and program requirements are met, obtaining feedback and ensuring system integrity and accuracy. Analyzing and interpreting federal and state legislation and regulations to ensure end user operations are compliant with rules, timeframes, and program processes. Ensuring system implementation of state and federal rules governing Medicaid policy. Serving as agency representative of sub-projects in public forums (e.g. user groups, committees, county agencies) and making project presentations to educate/train end users.
$56k-75k yearly est. Auto-Apply 7d ago
Information Technology Professional
U.S. Navy 4.0
Lima, OH
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
$71k-100k yearly est. 13d ago
IT Project Manager 1
Dasstateoh
Columbus, OH
IT Project Manager 1 (260000AT) Organization: MedicaidAgency Contact Name and Information: ******************************** Unposting Date: Jan 29, 2026, 4:59:00 AMWork Location: Lazarus 5 50 West Town Street Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $43.09/hour Schedule: Full-time Work Hours: 8:00 am - 5:00 pm Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Project ManagementTechnical Skills: Gap Analysis, LEAN Principles, Systems AnalysisProfessional Skills: Collaboration, Innovation, Organizing and Planning, Continuous Improvement Agency Overview About Us:Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine's agenda for Ohio's future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.Ohio Department of Medicaid plays a unique and necessary role in supporting the governor's vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:Delivering a personalized care experience to more than three million people served.Improving care for children and adults with complex behavioral health needs.Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.Ensuring financial transparency and operational accountability across all Medicaid programs and services.Job DescriptionWhat You Will Do at ODM:Office: Data & Integrated SystemsBureau: Infrastructure & OperationsClassification: IT Project Manager 1 (PN 20045416) Job Overview:The Ohio Department of Medicaid (ODM) is seeking an experienced IT project manager to manage system issue remediation, audits, and security projects for the Ohio Medicaid Enterprise Systems (OMES) , Fiscal Intermediary (FI), Single Pharmacy Benefits Manager (SPBM), and Provider Network Management (PNM) systems. As an IT Project Manager, your responsibilities will include:Managing all phases of assigned project (i.e. integration, scope, time, cost, quality, resource, communication, risk, and procurement).Managing and promoting functional designs of systems by assisting business areas (e.g. Provider Network Management, Fiscal Operations, Data & Integrated Systems, Policy, Claims Operations, SPBM) and subject matter experts (SMEs) in the definition of project scope, design, development, and implementation according to business needs.Coordinating with SMEs and vendors to manage and communicate assigned project timelines including milestones for design, development, testing, and implementation for target programs.Interviewing stakeholders to determine needs and expectations; acting as liaison with stakeholders to obtain feedback; reviewing, evaluating, and responding to project inquiries and concerns.Maintaining regular contact with stakeholders to ensure user needs and program requirements are met, obtaining feedback and ensuring system integrity and accuracy.Analyzing and interpreting federal and state legislation and regulations to ensure end user operations are compliant with rules, timeframes, and program processes.Ensuring system implementation of state and federal rules governing Medicaid policy.Serving as agency representative of sub-projects in public forums (e.g. user groups, committees, county agencies) and making project presentations to educate/train end users.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications3 yrs. exp. in project management (i.e., management & development of project/program requirements, design, development, testing/pilot, training & full scale implementation), with experience to be commensurate with project/program &/or position description on file (e.g., specific human service program area, management information sciences, fiscal); 12 mos. exp. in budgeting & calculating cost projections of program/projects. -Or Successful completion of 2 yrs. post-secondary education majoring in business administration, public administration, computer science/information technology, social science, or health, with major being commensurate with project to be assigned; 12 mos. exp. in budgeting & calculating cost projections of program/projects. -Or equivalent of Minimum Class Qualifications for Employment noted above. Job Skills: Project ManagementTechnical Skills: Gap Analysis, LEAN Principles, Systems AnalysisProfessional Skills: Organizing and Planning, Collaboration, Continuous Improvement, InnovationSupplemental InformationThe Ohio Department of Medicaid does not provide employment-based visa sponsorship.THIS POSITION IS UNCLASSIFIED PER 124.11 (A) (9), OHIO REVISED CODE.Compensation is as listed on the posting unless required by legislation or union contract.This position is overtime exempt.Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$43.1 hourly Auto-Apply 4h ago
Information Technology Professional
U.S. Navy 4.0
Akron, OH
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
$73k-103k yearly est. 13d ago
IT Project Manager 1
Dasstateoh
Ohio
IT Project Manager 1 (260000AT) Organization: MedicaidAgency Contact Name and Information: ******************************** Unposting Date: Jan 28, 2026, 11:59:00 PMWork Location: Lazarus 5 50 West Town Street Columbus 43215Primary Location: United States of America-OHIO-Franklin County Compensation: $43.09/hour Schedule: Full-time Work Hours: 8:00 am - 5:00 pm Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Project ManagementTechnical Skills: Gap Analysis, LEAN Principles, Systems AnalysisProfessional Skills: Collaboration, Innovation, Organizing and Planning, Continuous Improvement Agency Overview About Us:Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine's agenda for Ohio's future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.Ohio Department of Medicaid plays a unique and necessary role in supporting the governor's vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:Delivering a personalized care experience to more than three million people served.Improving care for children and adults with complex behavioral health needs.Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.Ensuring financial transparency and operational accountability across all Medicaid programs and services.Job DutiesWhat You Will Do at ODM:Office: Data & Integrated SystemsBureau: Infrastructure & OperationsClassification: IT Project Manager 1 (PN 20045416) Job Overview:The Ohio Department of Medicaid (ODM) is seeking an experienced IT project manager to manage system issue remediation, audits, and security projects for the Ohio Medicaid Enterprise Systems (OMES) , Fiscal Intermediary (FI), Single Pharmacy Benefits Manager (SPBM), and Provider Network Management (PNM) systems. As an IT Project Manager, your responsibilities will include:Managing all phases of assigned project (i.e. integration, scope, time, cost, quality, resource, communication, risk, and procurement).Managing and promoting functional designs of systems by assisting business areas (e.g. Provider Network Management, Fiscal Operations, Data & Integrated Systems, Policy, Claims Operations, SPBM) and subject matter experts (SMEs) in the definition of project scope, design, development, and implementation according to business needs.Coordinating with SMEs and vendors to manage and communicate assigned project timelines including milestones for design, development, testing, and implementation for target programs.Interviewing stakeholders to determine needs and expectations; acting as liaison with stakeholders to obtain feedback; reviewing, evaluating, and responding to project inquiries and concerns.Maintaining regular contact with stakeholders to ensure user needs and program requirements are met, obtaining feedback and ensuring system integrity and accuracy.Analyzing and interpreting federal and state legislation and regulations to ensure end user operations are compliant with rules, timeframes, and program processes.Ensuring system implementation of state and federal rules governing Medicaid policy.Serving as agency representative of sub-projects in public forums (e.g. user groups, committees, county agencies) and making project presentations to educate/train end users.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications3 yrs. exp. in project management (i.e., management & development of project/program requirements, design, development, testing/pilot, training & full scale implementation), with experience to be commensurate with project/program &/or position description on file (e.g., specific human service program area, management information sciences, fiscal); 12 mos. exp. in budgeting & calculating cost projections of program/projects. -Or Successful completion of 2 yrs. post-secondary education majoring in business administration, public administration, computer science/information technology, social science, or health, with major being commensurate with project to be assigned; 12 mos. exp. in budgeting & calculating cost projections of program/projects. -Or equivalent of Minimum Class Qualifications for Employment noted above. Job Skills: Project ManagementTechnical Skills: Gap Analysis, LEAN Principles, Systems AnalysisProfessional Skills: Organizing and Planning, Collaboration, Continuous Improvement, InnovationSupplemental InformationThe Ohio Department of Medicaid does not provide employment-based visa sponsorship.THIS POSITION IS UNCLASSIFIED PER 124.11 (A) (9), OHIO REVISED CODE.Compensation is as listed on the posting unless required by legislation or union contract.This position is overtime exempt.Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$43.1 hourly Auto-Apply 4h ago
Information Technology Professional
U.S. Navy 4.0
Toledo, OH
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
$73k-102k yearly est. 13d ago

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Updated January 21, 2026

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Information technology technical services manager part time jobs - 29 jobs

Service Desk Manager

Manager, Lab Support Services

Information Technology Professional

Service Desk Manager

IT Enterprise Cloud Architect

SYSTEM MGR, PATIENT EXPERIENCE - MARIETTA MEMORIAL HOSPITAL - MARIETTA, OH

SYSTEM MGR, PATIENT EXPERIENCE - MARIETTA MEMORIAL HOSPITAL - MARIETTA, OH

Manager, Lab Support Services

Service Desk Manager

Information Technology Professional

Service Desk Manager

SYSTEM MGR, PATIENT EXPERIENCE - MARIETTA MEMORIAL HOSPITAL - MARIETTA, OH

Information Technology Professional

Information Technology Manager 2

IT Project Manager 1

Information Technology Professional

IT Project Manager 1

Information Technology Professional

IT Project Manager 1

Information Technology Professional

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