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Information technology technical services manager resume examples for 2025

Zippi

Build a better information technology technical services manager resume with Zippi, your AI resume builder robot.

Updated March 26, 2025
7 min read
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How to write an information technology technical services manager resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the information technology technical services manager role.

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in information technology technical services manager-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These tips will help you demonstrate why you are the perfect fit for the information technology technical services manager position.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
  2. Put all relevant hard and soft skills in your skills section.
  3. Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
  4. Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
  5. Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
These five steps should give you a strong elevator pitch and land you some information technology technical services manager interviews.

Here are example skills to include in your “Area of Expertise” on an information technology technical services manager resume:

  • Project Management
  • ITIL
  • Service Management
  • Customer Service
  • ITSM
  • Process Improvement
  • Service Delivery
  • Level Agreements
  • Technical Support
  • Problem Management
  • Service Desk
  • Management Process
  • SQL Server
  • Incident Management
  • SDLC
  • Customer Satisfaction
  • Enterprise Architecture
  • Slas
  • Shared Services
  • SOX
  • Provisioning
  • Asset Management
  • Business Processes
  • Network Infrastructure
  • Windows Server
  • Disaster Recovery
  • PC
  • SAN
  • Direct Reports
  • HR

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the information technology technical services manager position. Here is how to most effectively structure your work experience:

  1. List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
  2. Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs.

How to write information technology technical services manager experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

  • Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
  • Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
  • Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are examples from great information technology technical services manager resumes:

Work history example #1

Information Technology Manager

Dell

  • Implemented and managed SLA driven service desk to provide single point of contact for end-user issues and requests.
  • Designed and implemented organizational structure, headcount plan and support procedures for Manufacturing and Corporate IT Support and Operations.
  • Developed and partnered with sales partners to implement post deployment strategy and sustaining model Delivered Federal IT Core Infrastructure Solution.
  • Implemented Oracle Financial/HR suite of products leveraging project management disciplines defined in PMO creation.
  • Reduced trouble tickets and outages by 20% by leading the effort to align support processes with ITIL.

Work history example #2

Web Developer

Citrix Systems

  • Worked with the Foundation framework and with AJAX based sites/web applications.
  • Involved to create different cross browser compatible user interactive web pages, using web technologies like HTML5, CSS3.
  • Updated and added HTML and CSS files in new content management system.
  • Involved in using SSL implementation of XML Web services for secured communication between client and the web service.
  • Developed, tested, and maintained online proprietary reservation software based on Java methodology used by hotels across the country.

Work history example #3

Information Technology Technical Services Manager

NYC Health + Hospitals

  • Implemented standardized procedures that supported and contributed to the corporation growth.
  • Specialized in project implementation, help desk, PC refresh, asset tracking, and troubleshooting hardware/software for compatibility issues.
  • Implemented a SharePoint Portal for Abbott Nutrition which included the mobile connector and served about 10,000 internal customers.
  • Ensured compliance with CLIA, CAP, OSHA and other agencies as required.
  • Recommended and championed the establishment of a centralized IT organization and secure infrastructure to support all business units and corporate.

Work history example #4

Information Technology Manager

Horizon Shipbuilding

  • Installed, operated and maintained large IP networks that utilized Cisco routers, switches, firewalls and CUCM Servers.
  • Supported Air Port computers in the Y2K infrastructure testTwo Army Achievement Medal, Good Conduct MedalSecurity clearance: Secret
  • Supported PCs running Windows NT, Windows 2000, and Windows XP.
  • Provided recommendations and cost comparisons to support current and future direction for large enterprise hardware acquisitions.
  • Managed multiple Unclassified and Secret CUCM servers that provided VOIP services to a specific user base.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:
  • The highest degree you have achieved.
  • TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
  • TField of study
  • TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

Bachelor's Degree in computer information systems

Saint Leo University, Saint Leo, FL

2004 - 2007

Bachelor's Degree in business

Liberty University, Lynchburg, VA

2002 - 2005

Highlight your information technology technical services manager certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

Here are some of the best certifications to have on information technology technical services manager resumes:

  1. IT Information Library Foundations Certification (ITIL)
  2. ITIL Foundation
  3. Project Management Professional (PMP)
  4. Certified Service Manager
  5. Master Project Manager (MPM)
  6. Certified Information Systems Auditor (CISA)
  7. Certified Manager Certification (CM)
  8. Certified Information Technology Professional (CITP)
  9. HDI Support Center Manager (HDI)

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