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5 Information Technology Technical Services Manager Resume Examples

Five Key Resume Tips For Writing An Information Technology Technical Services Manager Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Windows XP, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Information Technology Technical Services Manager Jobs You Might Like

Choose From 10+ Customizable Information Technology Technical Services Manager Resume templates

Zippia allows you to choose from different easy-to-use Information Technology Technical Services Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Information Technology Technical Services Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume
Information Technology Technical Services Manager Resume

What Should Be Included In An Information Technology Technical Services Manager Resume

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1. Add Contact Information To Your Information Technology Technical Services Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Information Technology Technical Services Manager Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Information Technology Technical Services Manager Resume Relevant Education Example #1
Bachelor's Degree In Computer Information Systems 2014 - 2016
Saint Leo University Saint Leo, FL
Information Technology Technical Services Manager Resume Relevant Education Example #2
Bachelor's Degree In Business 2014 - 2016
Liberty University Lynchburg, VA
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3. Next, Create An Information Technology Technical Services Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Information Technology Technical Services Manager Skills For Resume

  • Procedures Skills

    Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

  • Project Management Skills

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Itil Skills

    The Information Technology Infrastructure Library (ITIL) contains a set of rules and best practices for IT services. ITIL helps organizations to have stable IT departments that can survive the changes in technology and business practices. It offers comprehensive, practical, and proven guidance for creating an effective service management system.

  • Service Management Skills

    Service Management is a customer-oriented approach to delivering information technology. Service Management focuses on providing a relationship with individual customers and adding value to customer assistance.

  • Itsm Skills

    IT Service Management (ITSM) refers to the activities about designing, producing, delivering, supporting, and controlling the life cycle of an IT service. A standard ITSM setup could revolve around new hardware or software issue. ITSM should not misconstrue with IT. Where ITSM teams oversee the delivery of various workplace technology, like laptops, servers, and business-critical software applications, the IT department provides basic IT support.

  • Service Delivery Skills

    Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Top Skills for an Information Technology Technical Services Manager
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

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4. List Your Information Technology Technical Services Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Information Technology Manager
Dell
  • Implemented and managed SLA driven service desk to provide single point of contact for end-user issues and requests.
  • Designed and implemented organizational structure, headcount plan and support procedures for Manufacturing and Corporate IT Support and Operations.
  • Developed and partnered with sales partners to implement post deployment strategy and sustaining model Delivered Federal IT Core Infrastructure Solution.
  • Implemented Oracle Financial/HR suite of products leveraging project management disciplines defined in PMO creation.
  • Reduced trouble tickets and outages by 20% by leading the effort to align support processes with ITIL.

Work History Example # 2
Web Developer
Citrix Systems
  • Worked with the Foundation framework and with AJAX based sites/web applications.
  • Involved to create different cross browser compatible user interactive web pages, using web technologies like HTML5, CSS3.
  • Updated and added HTML and CSS files in new content management system.
  • Involved in using SSL implementation of XML Web services for secured communication between client and the web service.
  • Developed, tested, and maintained online proprietary reservation software based on Java methodology used by hotels across the country.

Work History Example # 3
Information Technology Technical Services Manager
NYC Health + Hospitals
  • Implemented standardized procedures that supported and contributed to the corporation growth.
  • Specialized in project implementation, help desk, PC refresh, asset tracking, and troubleshooting hardware/software for compatibility issues.
  • Implemented a SharePoint Portal for Abbott Nutrition which included the mobile connector and served about 10,000 internal customers.
  • Ensured compliance with CLIA, CAP, OSHA and other agencies as required.
  • Recommended and championed the establishment of a centralized IT organization and secure infrastructure to support all business units and corporate.

Work History Example # 4
Information Technology Manager
Horizon Shipbuilding
  • Installed, operated and maintained large IP networks that utilized Cisco routers, switches, firewalls and CUCM Servers.
  • Supported Air Port computers in the Y2K infrastructure testTwo Army Achievement Medal, Good Conduct MedalSecurity clearance: Secret
  • Supported PCs running Windows NT, Windows 2000, and Windows XP.
  • Provided recommendations and cost comparisons to support current and future direction for large enterprise hardware acquisitions.
  • Managed multiple Unclassified and Secret CUCM servers that provided VOIP services to a specific user base.

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5. Highlight Your Information Technology Technical Services Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your Information Technology Technical Services Manager resume:

  1. IT Information Library Foundations Certification (ITIL)
  2. ITIL Foundation
  3. Project Management Professional (PMP)
  4. Certified Service Manager
  5. Master Project Manager (MPM)
  6. Certified Information Systems Auditor (CISA)
  7. Certified Manager Certification (CM)
  8. Certified Information Technology Professional (CITP)
  9. HDI Support Center Manager (HDI)

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6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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