What Does An Information Technology Technical Services Manager Do?

Compared to other jobs, Information Technology Technical Services Managers have a much faster than average projected growth rate of 0.11% between the years of 2018 - 2028 according to the Bureau of Labor Statistics. In fact, the number of Information Technology Technical Services Manager opportunities that are predicted to open up by 2028 is 46,800.

On average, Information Technology Technical Services Managers earn 117,301 per year, which translates to $56.4 an hour. Generally speaking, Information Technology Technical Services Managers earn anywhere from $92,000 to $148,000 a year, which means that the top-earning Information Technology Technical Services Managers make a whopping $56,000 more than the ones at the lower end of the spectrum.

Let's say you're currently a Information Technology Technical Services Manager, but maybe you're looking for a new opportunity. You may even be playing around with the idea of becoming a Information Technology Technical Services Manager. If that's the case, you'll probably want to know how these roles compare to other positions. Luckily, you came to the right place. Here, you'll find extensive information on roles such as a Systems Manager, Vice President Of Information Technology, Technical Manager, and Technical Support Manager just so you can compare job roles and responsibilities. We'll explain how these compare to Information Technology Technical Services Managers in a bit.

Information Technology Technical Services Manager Traits
Analytical skills
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Customer-service skills
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Leadership skills
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.

Information Technology Technical Services Manager Job Description

Here are the duties and responsibilities that an Information Technology Technical Services Manager is likely to perform in their role.

  • Manage VPN or virtual private network.
  • Manage, create and maintain documents on SCCM cutter architecture.
  • Configure and setup PCs with software and hardware upgrades as needed by each store.
  • Direct, setup, track and measure the productivity of contractors, offshore resource within a service delivery area.
  • Deliver daily technical support for email, network, connectivity, telecommunications, peripheral equipment and server maintenance.
  • Maintain the infrastructure for both AVAYA telephony and CISCO data.
  • Implement UCL s ITIL structure, aligning roles, responsibilities and common service SLA s, OLA s and support channels.
  • Create a MyTIL board group that meets once per month to discuss how to further induce itil-base strategies into the business.
  • Receive incoming requests from clients, troubleshot problems with PCs, laptops, networks and servers.
  • Plan, implement and manage major infrastructure projects that support interactive multimedia traffic for an interrupt driven and geographically disperse campus.

Information Technology Technical Services Manager Skills and Personality Traits

We calculated that 10% of Information Technology Technical Services Managers are proficient in Windows XP, Infrastructure, and Service Delivery. They’re also known for soft skills such as Analytical skills, Customer-service skills, and Leadership skills.

We break down the percentage of Information Technology Technical Services Managers that have these skills listed on their resume here:

  • Windows XP, 10%

    Trained the Chicago team on the implementation and troubleshooting of Windows XP, Windows Vista, Windows 7 and Windows 8.

  • Infrastructure, 8%

    Planned, implemented and managed major infrastructure projects that supported interactive multimedia traffic for an interrupt driven and geographically dispersed campus.

  • Service Delivery, 5%

    Implement methodologies to improve incident resolution, manage customer perception and build strong internal relationships in IT service delivery.

  • Project Management, 4%

    Develop operational procedures utilizing Project Management Book of Knowledge (PMBOK) to provide consistent and quality project management services.

  • Desktop, 4%

    Pioneered implementation of major transaction-based, client server call handling system across geographically dispersed desktop and mainframe environments.

  • Itil, 3%

    Implemented standardized help desk and ITIL change/problem/incident management processes consistent with Nice Systems.

Additionally, Information Technology Technical Services Managers have more skills than just Windows XP, Infrastructure, and Service Delivery. Read about their personality traits here:

  • Arguably the most important personality trait for an Information Technology Technical Services Manager to have happens to be Analytical skills. IT managers must analyze problems and consider and select the best ways to solve them. A Information Technology Technical Services Manager can use Analytical skills to Reduced IT security risks by 96% with the implementation of tools to prevent unauthorized data movement and asset management control.
  • Information Technology Technical Services Managers are also known for Leadership skills, which can be critical when it comes to performing their duties. IT managers must lead and motivate IT teams or departments so that workers are efficient and effective. An example of how this skill is put to the test is, "Provided leadership for the design and implementation of SAP service and asset management applications."
  • It's essential that an Information Technology Technical Services Manager have Communication skills. IT managers must explain their work to top executives and give clear instructions to their subordinates. Communication skills is extremely important for Information Technology Technical Services Managers to have. As an example, this snippet was taken directly from a resume about how this skill applies: "Provided Metrics Analysis and Reporting (Enterprise Communications and Reporting; crafting and distribution for Executive and Middle Management)."
  • In order to accomplish your goal of becoming a Information Technology Technical Services Manager, we've found that over half, 41.9% to be exact, of Information Technology Technical Services Managers have a bachelor's degree. The good news is that it doesn't seem like more schooling than that is necessary with only 26.6% having master's degrees. While it's true that most Information Technology Technical Services Managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every seven Information Technology Technical Services Managers did not spend the extra money to attend college.

    The Information Technology Technical Services Managers who went onto college to earn a more in-depth education generally studied Business and Computer Science, while a small population of Information Technology Technical Services Managers studied Computer Information Systems and Information Technology.

    Now that you have your degree, you're ready to become an Information Technology Technical Services Manager. So where do you start applying? According to our research, Information Technology Technical Services Managers are mostly hired by Amazon, Parsons, and Science Applications International .. Now is a good time to apply as Amazon has 3 Information Technology Technical Services Managers job openings, and there are 3 at Parsons and 2 at Science Applications International ..

    Since salary is super important to some, it's good to note that Information Technology Technical Services Managers are figured to earn the highest salaries at Akin Gump Strauss Hauer & Feld, Morgan Stanley, and JPMorgan Chase. If you were to take a closer look at Akin Gump Strauss Hauer & Feld, you'd find that the average Information Technology Technical Services Manager salary is $146,569. Then, onto Morgan Stanley, Information Technology Technical Services Managers receive an average salary of $133,561, while the salary at JPMorgan Chase is $132,755. Now, we need to figure out how difficult it will be to earn a spot with these companies. Currently, Akin Gump Strauss Hauer & Feld has 0 jobs listed for Information Technology Technical Services Managers. Additionally, Morgan Stanley and JPMorgan Chase only have 0 and 0 job openings.

    The most distinguished Information Technology Technical Services Managers are known to work for Capital One, IBM, and HP. In order to figure this out, we assessed which schools Information Technology Technical Services Managers earned their degrees, and then looked into the companies that hired Information Technology Technical Services Managers from the top 100 U.S. educational institutions.

    For the most part, Information Technology Technical Services Managers make their living in the Technology and Professional industries. Information Technology Technical Services Managers tend to make the most in the Finance industry with an average salary of $124,799, while they generally only make $124,437 and $120,732 in the Health Care and Professional industries respectively. Additionally, Information Technology Technical Services Managers who work in the Finance industry make 10.7% more than Information Technology Technical Services Managers in the Technology Industry.

    The three companies that hire the most prestigious graphic designers are:

      How an Information Technology Technical Services Manager Compares to a Systems Manager

      Up to bat, or first to compare, is Systems Manager. Looking at the salary aspect, Systems Managers earn a $4,545 lower salary than Information Technology Technical Services Managers annually.

      The two careers find some common ground in the skills department though. Both Information Technology Technical Services Managers and Systems Managers alike are skilled in Windows XP, Infrastructure, and Project Management.

      These skill sets are where the common ground ends though. an Information Technology Technical Services Manager is more likely to need to be skilled in Service Delivery, Desktop, Itil, and Service Desk. Whereas a Systems Manager requires skills like Data Entry, Management System, Windows New Technologies, and Computer System. Just by understanding these different skills you can see how truly different these careers are.

      Systems Managers receive the highest salaries in the Insurance industry coming in with an average yearly salary of $115,207. But Information Technology Technical Services Managers are paid more in the Finance industry with an average salary of $124,799. The differences don't stop there. Next stop, education.

      Onto a more studious topic, it's no surprise that Systems Managers tend to reach similar levels of education than Information Technology Technical Services Managers. The actual difference in levels of education may actually surprise you. Systems Managers are 0.2% less likely to graduate with a Master's Degree and 0.4% more likely to have a Doctoral Degree.

      How an Information Technology Technical Services Manager Compares to a Vice President Of Information Technology

      A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.

      Next up to compare are Vice President Of Information Technologies, which typically earn a higher pay of roughly $32,183 higher than Information Technology Technical Services Managers per year.

      While the salary may be different for these job positions, there is one similarity and that's the skills they need. Both Information Technology Technical Services Managers and Vice President Of Information Technologies are known to have skills such as Infrastructure, Service Delivery, and Project Management.

      While some skills are similar, others aren't. For example, a Information Technology Technical Services Manager requires skills like Windows XP, Service Desk, Asset Management, and Backup. But your average Vice President Of Information Technology will need skills, such as, Mpls, Strategic Plan, Architecture, and Data Warehouse. This is where the differences really kick in.

      While we already know that Vice President Of Information Technologies earn higher, we took a step further to see what industry these workers typically make the most. Interestingly, Vice President Of Information Technologies earn the most pay in the Insurance industry with an average salary of $161,538. Whereas, Information Technology Technical Services Managers have higher paychecks in the Finance industry where they earn an average of $124,799.

      When it comes to education, Vice President Of Information Technologies tend to reach higher levels of education than Information Technology Technical Services Managers. In fact, they're 8.2% more likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.

      How an Information Technology Technical Services Manager Compares to a Technical Manager

      A Technical Manager designs, develops, and implements operating system components and software tools. They are responsible for all technology in an organization.

      Coming in at the third comparison is Technical Managers. On an average scale, these workers bring in lower dough than Information Technology Technical Services Managers with a lower pay of $7,348 per year.

      Both Information Technology Technical Services Managers and Technical Managers utilize similar skills, such as Infrastructure, Project Management, and PCS, but beyond that the careers look very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For starters, Information Technology Technical Services Managers are more likely to have skills like Windows XP, Service Delivery, Desktop, and Itil. But a Technical Manager will probably be skilled in New Product Development, Data Warehouse, Architecture, and Platform. This shows just how different these careers can be.

      Interestingly, Technical Managers earn the most pay in the Retail industry, where they command an average salary of $117,365. As mentioned previously, Information Technology Technical Services Managers rake in the most money in the Finance industry with an average salary of $$124,799.

      When it comes down to education, Technical Managers tend to reach similar levels than Information Technology Technical Services Managers. Especially since they're 0.3% less likely to earn a Master's Degree, and 3.2% less likely to graduate with a Doctoral Degree.

      How an Information Technology Technical Services Manager Compares to a Technical Support Manager

      Last, but not least, are the Technical Support Managers who typically earn lower pay than Information Technology Technical Services Managers, with a difference of $9,795 per year.

      Both professions of Information Technology Technical Services Managers and Technical Support Managers use skills such as Windows XP, Project Management, and Desktop within their day-to-day roles.

      Even though their skill sets overlap, there are some key differences that are important to note. For one, a Information Technology Technical Services Manager tends to have more use for skills like Infrastructure, Service Delivery, Service Desk, and Data Centers. Meanwhile, a typical Technical Support Manager makes use out of skills like New Product Development, Database, Technical Support Engineers, and Troubleshoot. The difference in skills between the two professions really shows how different the two are.

      Now, let's take a closer look at the financials in each career. The Telecommunication industry tends to pay more for Technical Support Managers with an average of $114,841.

      On the topic of education, the two careers have some notable differences. Technical Support Managers reach lower levels of education than Information Technology Technical Services Managers with the likelihood of them earning a Master's Degree being 8.1% less. Plus, they're 0.5% more likely to graduate with a Doctoral Degree.