Information technology technician jobs in Albany, NY

Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist. Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**

We are currently seeking a Product Support Specialist to join our team in Saratoga Springs, NY. You will serve as the first line of support for our two SaaS platforms - Consa, an AI-driven behavioral-health intelligence solution, and Quidi, a document intelligent and process automation solution. In this role, you will be the first line of contact for users of Consa and Quidi applications. You will help customers resolve technical issues, answer product-related questions, and collaborate with the product and engineering teams to improve the user experience. This role is ideal for someone who enjoys problem-solving, communicating with people, and learning how technology works. Job Duties Provide prompt and friendly support to users via chat, email, or phone. Troubleshoot technical and account-related issues within the apps. Document user issues and feedback accurately in our support system. Escalate complex issues to senior support or engineering teams as needed. Assist with onboarding and educating users about new features and updates. Identify recurring issues and suggest improvements to the support process or product. Contribute to and update knowledge base articles, FAQs, and help center resources. Qualifications Bachelor's degree or equivalent experience (preferred fields: Communications, IT, Business, or related). Strong written and verbal communication skills. Basic technical aptitude and willingness to learn app troubleshooting. Excellent problem-solving and customer service skills. Ability to multitask and work efficiently in a fast-paced environment. Prior experience in customer support, IT helpdesk, or SaaS environment is a plus but not required. Hourly Rate Range: $20.00 - $25.00, based on experience. At Garnet River, we combine innovative technology with a people-first mindset. You will work with a collaborative team focused on improving customer experience and driving technology adoption. Garnet River is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent. Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Profile : Desk side Support Location : Albany, NY 12203 Duration: 12+ months with a possible extension of 4 years Job Duties: · Deskside assistance with a variety of issues including OS problems, Standard Application problems, site specific issues as well so problem determination on hardware issues. · Deployment of systems to new users. · Migration of users from existing systems to new hardware including setup of the image and all standard applications. · System Administration tasks on systems that are part of the support requirement. · This includes creating users, resetting passwords and assisting users in problem determination on system as well as assisting in compliance reviews. Basic Skills, clearances and other elements required, in order of importance, and number of years' experience, where applicable, in each skill: · Experience in a corporate deskside environment. 2+ years. · Windows 7/Windows 10, 4 yrs · Hardware troubleshooting experience, 4 yrs · Understanding of system backup and recovery methodologies and their implementation 2 yrs. · Candidates must be team members comfortable in multi-company organization. · Selected candidate will interact with customers extensively through help desk tickets and must be able to communicate issues to an end user in a clear and concise manner. · Other: Strong verbal and written communication skills required. Additional Information For more information, Please contact Shubham ************

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Description Job Title: Technical Support Specialist / Onboarding, Reporting Duration: 12 months contract Location: Albany NY Position Requirements/Technical Skills: Project Scope- duties of position Public Health MU Onboarding Project This position will enhance public health exchanges to promote the Meaningful Use (MU) of Certified EHR Technologies from Medicaid Provider participating in the CMS Medicare and Medicaid EHR Incentive program. This position will provide enhanced technical and onboarding support to increase public health surveillance activities of the populations served by Medicaid providers by improving timeliness, quality, completeness and standardization of data reported to Public Health Registries. This position will support the NYSDOH Public Health Node which facilitates the onboarding and testing for the data transport necessary for reporting. Furthermore, this specialist will provide assistance with maintenance of production data streams to ensure adequate reporting for Meaningful Use measures. Furthermore, this support staff will provide assistance with software installation and configuration to maintain adequate reporting for this Meaningful Use measure. The consultant will be responsible for interfacing with onboarding Meaningful Use reporting clients and vendors, facilitating the transport and data exchange activities. Daily Tasks will include but are not limited to the following: Provide hands on technical customer support, identifying customer needs, abilities and limitations in implementing data exchange. Troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners. Provide step by step instruction for solution of end user issues. Identifying root cause of error and delay and taking steps to mitigate future occurrence. Review of system, application and network access logs of Windows and Linux based systems to identify errors. Prepare documentation to educate technical and non-technical end users on transport onboarding steps. Prepare documentation to document troubleshooting process flows and escalation pathways. Document interactions with clients for later evaluation of service delivery activities. Communicates effectively with both end users and other technical staff. Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues. PART A: The ONE MANDATORY REQUIREMENT: Mid-Level PART B: Requested Desirable Qualifications: The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 5 of numbers 1 through 10. 48 months experience troubleshooting hardware and software issues. 48 months providing end user support with software applications. 48 months experience communicating with users, stakeholders and business analysts to determine business needs. 48 months experience preparing various technical documents like user reference documents, process flow diagrams and database schema diagrams. 36 months experience interpreting system level, application level and network access logs for Windows and Linux based systems. 36 months experience with Windows and Linux administrative tasks such as start-stop services and updating property and configuration files to modify software behavior. 36 months experience in developing n-tier applications. 36 months experience maintaining quality controls and procedures. 36 months of experience in developing and maintaining information technology technical documentation for end user support. Bachelor's degree or greater in computer science, computer engineering, information technology or public health Qualifications Bachelor's degree or greater in computer science, computer engineering, information technology or public health. Additional Information Local candidates preferred. Immediate interview and placement! Any Visa type..

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

QUALIFICATIONS Must Hold an Active Secret Clearance CompTIA Security+ is required (per DoD 8140) Knowledge of the principles, methods, and techniques involved in service desk operations, support technician operations, and basic Active Directory. Knowledge of and ability to use and install relevant hardware, software and other equipment. Proficiency in troubleshooting desktop operating systems and associated hardware and peripherals. Ability to assist with the maintenance and administration of user workstations, laptops, printers, network equipment and wireless devices for both SIPRNET and NIPRNET clients. Ability to lift standard PC equipment and peripherals for the purpose of installations, moves, replacements/etc. EDUCATION/TRAINING/EXPERIENCE Associate's Degree in Computer Science, Information Technology or related field, or equivalent work experience (3-5 years) that includes IT operations and support. VPN, VTC, System Imaging, Encryption support experience highly preferred. Experience with Ivanti HEAT or other similar ticketing systems highly desired. Bachelor's degree in Computer Science or Information Technology highly desired

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS. Job Description The Refurbishment Manufacturing Contractor will be responsible for the inspection, troubleshooting, analysis, repair, receiving/shipping and packaging, and related documentation and duties associated with the repair of X-Ray Detectors, Receptors, and Imagers. In addition, the technician will be tasked with the repair and handling of contract service work in support of the XRD customer base. The technician will generally operate in the HLA and XT labs, with assignment in other areas of the facility as needed. Qualifications Responsibilities: -Inspect parts for defects in workmanship -Bond modules -Build detectors using specific parts and OMS' -Assist engineering with bonding, builds, and idea implementation -Utilize MES to ensure proper tracking of product -Computer proficiency with Windows, Office, and other programs -Maintain compliance with cGMP (Common Good Manufacturing Practices) -Continue to improve upon established Lean Line practices. Qualifications : 1. High school diploma or GED 2. Ability to work under close supervision and follow instructions 3. Proficiency to understand and interpret basic written technical information 4. Demonstrated proficiency to utilize computerized work systems 5. Effective verbal and written communication skills 6. Ability to communicate using English Additional Information All your information is kept confidential as per EEO standards. Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!

The IT/OT Specialist - Field supports Relevate Power's Operational Technology (OT) team by installing, monitoring, troubleshooting and maintaining IT and OT critical systems across the company. This role ensures operational reliability and safety, directly supporting Relevate Power's mission of advancing clean and sustainable energy solutions. Your IT, OT and control systems expertise will be instrumental in shaping the future of our company and contributing to our mission of clean energy transformation As a key member of the IT/OT team, you'll work hands-on at the intersection of renewable energy, industrial control systems, IT systems, and modern operational technologies. Your contributions will help restore historic waterpower plants to their former glory-and beyond. With a passion for quality engineering and durable infrastructure, your work will extend the life of these essential assets for generations to come, strengthening communities along the river and securing a clean energy future. Key Responsibilities Install, maintain and troubleshoot plant's control systems for power generation, and integrate them with the ROC SCADA system. Install, maintain and troubleshoot plants and Remote Operations Center's IT and OT systems, including networking, telecommunications, CCTV systems, operator computers, software, among others. Perform routine system checks and maintenance to prevent unforeseen failures. Respond to failures and system malfunctions. Promptly diagnose and resolve to minimize downtime. Plan and execute regular system upgrades, software updates, and hardware maintenance, accordance with Relevate Power standards, including procurement of materials and coordination with Operations. Maintain accurate records, documentation, and reports related to SCADA system performance, incidents, upgrades and maintenance activities. Always follow and enforce company safety standards and Health, Safety, Security & Environmental (HSSE) policies. Collaborate with compliance, projects and operations teams to ensure seamless plant operations and evolution. Provide training and support to staff regarding control system operations. Manage relationships with vendors and contractors Ensure the control systems adheres to all relevant standards and regulations. Foster teamwork, provide guidance, and facilitate skill development within the team. Manage the budget for IT and OT processes, including procurement, maintenance, and personnel expenses. Provide regular status updates and reports to senior management. Perform additional duties and responsibilities as assigned by manager. This position will require to be on the road for up to 4 days per week. Required Qualifications: Bachelor's degree, military experience, or equivalent in a relevant field, and Minimum of 3 years of professional experience in control systems installation and maintenance, and Proven hands-on experience in PLCs and SCADA systems, preferably in the hydropower or energy industry. Proven hands-on experience installing and configuring hardware and software, security systems, network equipment, and related systems. Proficiency in running and terminating data and electrical cabling. Excellent problem-solving and troubleshooting skills. Strong knowledge of safety protocols with a demonstrated commitment to safe work practices. Experience with electrical systems on 110-13800 VAC and 12-130 VDC. Ability to read and interpret electrical and communications schematics and wiring diagrams. Proficiency in Microsoft Office Suite (Outlook, Excel, Word) Must maintain a valid Driver's license Position is based in the Northeast, near our sites. Desirable Qualifications: Hands-on experience with Ignition SCADA as well as GE, Emerson, Allen-Bradley and Automation Direct PLCs. Strong knowledge of cybersecurity best practices and protocols (e.g., NERC CIP). Familiarity with industry standards and regulations. Project management skills and the ability to manage multiple tasks effectively. Experience providing user training and support for software systems. Our People Are the Foundation of Our Mission At Relevate Power, everything starts with our people. We breathe new life into historic waterpower plants - restoring them not just to their former glory but transforming them to serve generations to come. Driven by purpose and powered by an incredible team, we pursue our mission with enthusiasm and integrity. Relevate Power provides a comprehensive benefits package, including: Generous employer-paid health benefits - 100% employer paid for employee single plan 401(k) retirement plan with 6% employer match Paid Time Off (PTO) starting at 3 weeks per year and paid sick leave And more! Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future.

Our client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY). They are in need of a Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software. Duties & Responsibilities Front line defense with customers calling in with technical issues Ability to properly hand calls off to more experienced technicians when needed Following tickets through the process until closure. Password resets IP Phone setup PC setup (i.e. software install, adding domains, etc) IT equipment installation Printer install Assisting onsite technical lead with various IT-related projects. New User On-boarding Qualifications & Requirements 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification. Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system. Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Kaseya, Datto, Continuum, Connectwise, etc. General understanding of software installation General understanding of printer installation Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic.

Job Title: Junior Systems Administrator Reports to: Planning and Systems Assistant Vice President FLSA Status: Exempt Salary Grade: EX06 Supervisory Responsibility: No The Junior System Administrator is responsible to assist the Senior System Administrator and Chief Technology Officer and the Bank with adjusting, monitoring, troubleshooting, and overall efficient operations of the system. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor and/or Trustco Bank's Board of Directors. * Must be proficient in PHP, CSS and also other programming/ scripting languages. * Able to handle maintenance, update and configuration of the bank's internal website. * Act as a subject matter expert and intermediary between Bank and vendors for third party application issues related to all critical applications utilized by Bank. * Assist senior IT staff with the day-to-day monitoring and basic troubleshooting of systems and networks. * Help support the configuration and maintenance of hardware such as routers, printers, and servers under supervision. * Follow documented procedures to perform routine preventative maintenance tasks on local and wide area networks. * Help manage user accounts (creating, modifying, disabling) and basic file system permissions. * Support system security by assisting with antivirus updates and user access controls. * Monitor and report basic network performance issues; escalate complex problems to senior administrators. * Assist with installing and updating software and applications on workstations and servers. * Document technical procedures, issues, and resolutions for future reference and training. * Work with help desk tickets to resolve user issues in a timely and professional manner. * Participate in basic telephone system maintenance and support. * Learn and assist in evaluating new IT tools or systems for potential implementation. * Collaborate with team members on IT projects and participate in cross-functional meetings as needed. * Must be innovate and always open to change and evolving. REQUIRED EDUCATION/EXPERIENCE: * An Associates' degree in computer engineering or equivalent level of education and experience. * Excellent knowledge of IT systems and infrastructure. * At least two years of work experience in all phases of computer operations. * Effective verbal and written communication skills. * Well organized with the ability to manage multiple tasks and work to time sensitive deadlines. * Ability to work well independently and in groups. * Working knowledge with Microsoft Office Programs; Excel and Word. PREFERRED EDUCATION/EXPERIENCE: * Bachelor's degree in computer engineering related field. POSITION TYPE/EXPECTED HOURS: This is a full-time position. Office hours Monday - Friday 8:30am - 5:00pm. Evening and weekend work may be required as job duties demand. TRAVEL: Valid driver's license required, travel using personal vehicle. Occasional overnight travel as needed. LANGUAGE SKILLS: Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone. * Ability to communicate both in person and/or by telephone. * 24/7 support as need be for critical application server upgrades. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status. This includes, but is not limited to, the following: * Hiring, placement, upgrading, transfer, demotion or promotion * Recruitment, advertising or solicitation for employment * Treatment during employment * Rates of pay or other forms of compensation * Selection for training, including apprenticeship * Layoff or termination It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

Job Description is available upon request. La versión de esta posición está disponible en Español si es requerida. Join Our Mission - Be a Vital Part of Something Bigger BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team! Your Role at BHSN: As an IT Support Technician, you'll be the frontline of technology support across our organization-providing Tier 1 support, troubleshooting technical issues, and ensuring smooth operations of our PCs, VOIP systems, mobile/desktop apps, printers, and more. You'll support both business and clinical applications, offer user training, and help drive IT efficiency through innovation and responsive service. Work Schedule & Location: Full-time, Monday - Friday, 8:00AM to 4:00PM Occasional after-hours/on-call support rotation What You'll Do: Provide Tier 1 helpdesk support via phone, email, and ticketing system Support PC setups, printer troubleshooting, and VOIP telecommunication systems Respond to user inquiries and resolve hardware/software issues Train end-users individually or in groups on software and hardware use Maintain and update software systems, databases, and reports Monitor system performance and complete routine maintenance tasks Support remote troubleshooting and escalate unresolved issues Assist in IT asset inventory and management Create and manage accounts in Active Directory and Microsoft 365 Develop and maintain documentation and training materials Contribute to enterprise-wide projects and quality improvement efforts Create reports using Crystal Reports as needed Participate in on-call rotation and occasional off-hours work for system maintenance Other duties as assigned What We're Looking For: High school diploma or GED required Technical/vocational training in Information Technology or related field required Associate's degree or higher in IT/Computer Science preferred Certifications (CompTIA, Cisco, Microsoft) or equivalent experience preferred 1-2 years of client-facing help desk/IT support experience Experience with Office 365, Active Directory, networking, and RMM tools a plus Strong troubleshooting skills and ability to explain tech solutions clearly to end users Excellent communication, time management, and organizational skills Problem-solving mindset with a passion for lifelong learning Valid NYS driver's license and reliable transportation required Why BHSN? We believe that when you bring your whole self to work, you thrive-both professionally and personally. We are committed to fostering a workplace that values diversity, promotes equity, and cultivates inclusion. At BHSN, everyone belongs. Our Commitment to Diversity, Equity & Inclusion: BHSN is proud to be an Equal Opportunity Employer. We welcome all qualified applicants without regard to age, race (including traits historically associated with race, such as hair texture and protective hairstyles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic information, marital status, arrest or conviction record, status as a victim of domestic violence, familial status, gender identity or expression, reproductive health decisions, citizenship or immigration status, or any other factor protected by law.

Job Description We are looking for candidates located in Albany/Johnstown, NY or Baltimore, MD and surrounding areas. Candidates currently residing in these areas or planning to relocate will be considered for this position. Who we are: At Vireo Health, we're not just another cannabis company-we're a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it. We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, we're building more than a business-we're building a community. As we rapidly expand nationwide, we're looking for talented, driven, and passionate people to join us. If you're ready to turn your passion into a career, let's grow the future together. What the role is about: The IT Engineer will take ownership of customer issues reported and see problems through resolution. (S)he will research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Documenting troubleshooting and problem resolution steps, creating knowledge base articles when appropriate for routine issues. Be familiar with regulatory & security standards, best practices, and company requirements. What impact you'll make: Maintains, monitors, and supports the IT infrastructure environment throughout the company; HQ, dispensaries, facilities, distribution centers, and new acquisitions. Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers). Administrate and provides Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers). Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration), and network provisioning in accordance with industry best practices and Vireo's reference Architecture. Identify and resolve system and OS-level issues within Vireo's IT environment. Develop standard operating procedures and baseline system health/performance metrics. Support OS-level reliability and system provisioning in accordance with industry best practices and Vireo's systems reference architecture. Define and document best practices and strategies regarding application deployment and infrastructure maintenance. Coordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture. Adhere to all Vireo and department processes and standards. Participate in upgrade projects and installation activities for new hardware and software components. What you're capable of: Performs professional-level analysis, evaluation, or research applying basic concepts, practices, and theories of areas within IT information systems Knows and applies IT information systems' fundamental concepts, practices, and procedures. Frequently uses and applies technical standards, principles, theories, concepts, and techniques. Interact professionally and effectively through verbal and written communication with all professional contacts emphasizing the Company's interests. Demonstrate Adaptability and Desire to Learn -- Works productively in the face of ambiguity or uncertainty. Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes. Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities. Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas. Invites and incorporates feedback without becoming defensive. Perform Professional Analysis -- Integrates information from a variety of sources to arrive at a broader understanding of issues (e.g., company reports plus in-store observations). Defines issues clearly despite incomplete or ambiguous information. Identifies the critical issues in moderately complex problems. Approaches problems or issues systematically, looking for connections, trends, and potential causes. Probes and looks past symptoms to determine the underlying causes of problems and issues. Plan and Execute -- Executes plans (e.g., action steps, timelines) to accomplish objectives. Prioritizes and balances time, actions, and projects to ensure the accomplishment of results. Holds him/herself and the team accountable for outcomes (e.g., achieving goals and complying with policies and procedures). Anticipates and addresses obstacles. Produce Results -- Initiates decisive, timely action to address critical issues. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Sets challenging, clear goals/targets and expectations for achieving business results. Drives initiatives/efforts to successful completion and closure. Takes personal responsibility to make decisions and take action. Satisfy the Customer -- Identifies and anticipates customer requirements, expectations, and needs. Seeks feedback. from customers to identify improvement opportunities. Follows up with customers to ensure problems are solved. Continually searches for ways to improve customer service. Use Professional Judgment -- Makes logical, rational, and integrative decisions and arrives at sound conclusions. Chooses the best alternative(s) based on a review of pros, cons, tradeoffs, timing, and probabilities. Evaluates the consequences and implications of alternatives, actions, or decisions. Makes timely decisions, balancing analysis with decisiveness. May communicate with outsourced team(s) when working on issues or tasks. Frequent inter-organizational team contacts on routine matters. Physical Demands Sit Rarely 1-2 hours Stand Continuously 1-8 hours Walk Continuously 2-8 hours Balance Frequently 34-66% Bend Occasionally 1-33% Climb (2-6 ft) Occasionally 1-33% Crawl Occasionally 1-33% Crouch/Squat Occasionally 1-33% Kneel Occasionally 1-33% Reach (forward & overhead) Frequently 34-66% Twist (45 degrees at waist) Occasionally 1-33% Lifting/Carrying 0-10 lbs. Occasionally 1-33% 11-25 lbs. Occasionally 1-33% 26-50 lbs. Occasionally 1-33% 51-100 lbs. Never 0% Traveling 60-75% What you've accomplished: Typically requires a BS or equivalent combination of education and related experience. EEO Statement Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. ******************* Salary range: $65-$70k Benefits offered: medical, dental, vision, STD, LTD, HSA, FSA Dependent Care, Vol Life, 401k match Powered by JazzHR HSHda8o6mi

About Lume and Mando Founded in 2017, Lume is a transformative personal care brand on a mission to normalize body odor beyond pits and provide people with outrageously effective solutions so they don't have to think twice about odor. We are pioneers of the whole body deodorant category, with a portfolio of odor-blocking products including anti-perspirants, aluminum-free deodorants, body washes, body creams, cleansing bars and laundry sprays. Lume products are OB/GYN developed, made with skin-safe ingredients that are gentle enough for the most sensitive parts and often referred to as “life-changing” by our customers. In late 2022, we launched a men's line called Mando, bringing our expertise to the men's personal care category. From whole body deodorants to body washes, our product offerings arm men with the confidence to show up as their best selves as they move about their busy day. Lume and Mando are part of Mammoth Brands, the modern CPG company behind category-leading brands Harry's, Flamingo, Lume, Mando, and Coterie. Driven by a mission to “Create Things People Like More,” the company is creating a new model-and home-for brands, founders, and talent looking to solve unmet needs, improve peoples' lives and ultimately change the status quo. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: a company that people like more, that better serves its customers, employees, and community. Mammoth Brands is committed to making a positive impact and donated over $20 million through our network of nonprofit partners to date. Job Summary: The IT Support Analyst will provide technical assistance and support to end-users for all IT-related issues, ensuring minimal disruption to business operations. This role will serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (mac OS) platforms. The ideal candidate is a customer-oriented problem-solver who can communicate technical concepts clearly to non-technical users. Responsibilities: Responsibilities include providing technical support via various channels, troubleshooting issues on both PC and Mac operating systems and common applications, resolving basic networking problems, and using a help desk ticketing system. Other duties involve assisting in IT asset inventory and staying informed on technology trends. Required qualifications: Required qualifications typically include an Associate's degree in IT or equivalent experience, at least 2 years in IT support, and proficiency in Windows and mac OS support. Strong problem-solving, analytical, and customer service skills are also essential. Advanced Technical Skills: Entra ID and Google Workspace: Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace. Basic networking: Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP. Mobile device management (MDM): Expertise in managing and securing mobile devices (smartphones and tablets) within the organization. System and security protocols: Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA). Remote support and collaboration tools: Experience with remote desktop and support software, as many support tasks are performed remotely. Cloud infrastructure: Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure is increasingly valuable. Scripting and automation: Knowledge of scripting languages like PowerShell or Bash to automate routine tasks and increase efficiency. Ai Tooling skills: Understanding and willingness to understand Ai tools like ChatGPT, Gemini, Claude… Leveraging such tools to enhance responsiveness, and improve results to requestors. Service Management Experience: Working with a service management system like Freshservice, Jira, Zendesk… Managing responses, routing tickets appropriately to respective team members in timely fashion. Valuable Soft Skills: Communication: Excellent verbal and written communication is crucial for explaining complex technical issues to non-technical users in a patient and easy-to-understand manner. Problem-solving: Strong analytical and critical-thinking skills are necessary to diagnose problems systematically and find effective, efficient solutions. Patience and empathy: Users are often frustrated when technology fails. A patient and empathetic demeanor can calm users and build rapport, leading to better support outcomes. Customer service orientation: Going beyond a simple fix to ensure a positive and supportive experience for the user. Adaptability and continuous learning: The tech landscape changes constantly, so the ability and willingness to learn new technologies and adapt to new processes are essential. Attention to detail: Meticulousness is important for tasks like documenting processes and performing system backups to avoid errors. Time management and prioritization: The ability to handle multiple support requests simultaneously and prioritize them based on urgency and business impact. Benefits and perks Medical, dental, and vision coverage 401k match Equity in Mammoth Brands Flexible time off and working hours Wellness and L&D stipends 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop Free products from all of our brands This role requires 5 days in-office, Monday-Friday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can't forget the free products and the opportunity to have some meetings without Zoom! We can't quantify all of the intangible things we think you'll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you'll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $70,000-$80,000, but the final compensation offer will ultimately be based on the candidate's location, skill level and experience. Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands' commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). About the role Now, about the opportunity: In the IT Office Support Administrator role, your responsibility is to make sure all your fellow Monks can keep on creating their awesome work. You will do this as part of a global team which specialises in helping our colleagues get back up and running in no time. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity. In this role you will * Install and configure all computer hardware, software, networking systems (assisting), and printers in our Amsterdam office, repairing and replacing equipment as necessary. * Handle incoming issues and requests from our Amsterdam Monks, providing first-line support for troubleshooting, and setting up new colleagues in a flash. * Take care of the office from an IT perspective, ensuring meeting rooms are operational, supporting presentations/events, maintaining general tidiness, and performing workplace management checks. * Support your colleagues in the global IT support team by swiftly answering any questions that enter our ticket system or come through Slack. * Contribute to global collaboration by assisting our network engineers with hands-on support when needed. Experience You Already Have For this role, we're looking for what they used to call a whizkid: someone who is keen and eager to look after our IT in Amsterdam. The Essentials: * On-site Requirement: Keen and eager to look after our IT in Amsterdam, which requires being on-site every day. * Communication Skills: Fluent in English and IT lingo. * Troubleshooting Expertise: As an all-round troubleshooter, you can support both Windows and Mac and provide application support for various software packages. * Problem-Solving Acumen: Next to the Magic Restart, you know how to solve more complex oddities in the workings and settings of networks and applications. * Independence: A considerable level of independence is required as you'll mostly be working on your own while representing our global IT team. * Eagerness to Learn: Constantly exploring new IT territories and eager to learn on the job. * Platform Experience: Working experience with Google Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice. * Networking Fundamentals: A basic understanding of networking including DHCP, DNS, patching, and how to methodologically troubleshoot issues related to them. Not a must, but a plus: * Previous experience in a high-volume, global support environment. * Knowledge of ITIL or other service management frameworks At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission. #LI-FP1 About Monks Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI-managed by the industry's best and most diverse digital talent-to help the world's trailblazing companies outmaneuver and outpace their competition. Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek's Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger's Programmatic Power Players list every year (2020-24). In addition to being named Adweek's first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek's Top 100 Global Most Loved Workplaces 2023. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents-and resonates with-the world around us.

About Us: OptionMetrics, headquartered in New York, NY. is a dynamic and innovative technology company, a trusted provider of financial information and research derived from the option markets. We are at the forefront of developing solutions that empower businesses. Our commitment to excellence, coupled with a collaborative, forward-thinking culture, has made us the preferred choice for top-tier talent. Our data and analytics models are utilized by over 350 investment banks, hedge funds, asset management firms, and academic institutions globally, solidifying our position as a leader in the industry.OptionMetrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, OptionMetrics will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination . If you need a reasonable accommodation for any part of the employment process, please contact us by email and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Soni Resources Group, Inc. is a leading staffing and recruiting firm committed to connecting top talent with exceptional opportunities. The IT Specialist will be responsible for managing day-to-day IT operations, providing technical support to end users, maintaining infrastructure, and ensuring systems run securely and efficiently. This hands-on role involves both strategic planning and practical problem-solving to support a fast-paced business environment.Key Responsibilities: Provide Tier 1-3 technical support to employees (hardware, software, network, and cloud issues). Manage and maintain network devices, and user accounts (Active Directory, Microsoft 365, etc.). Manage IT inventory of all hardware + remote monitoring Workstation set up Lead Cybersecurity trainings Administer backup, recovery, and disaster recovery solutions. Maintain security tools such as firewalls, antivirus, and multi-factor authentication systems. Manage IT vendors and service providers. Monitor system performance and proactively resolve potential issues. Maintain documentation for systems, procedures, and configurations. Assist with onboarding/offboarding of employees and IT equipment provisioning. Support IT-related projects (system upgrades, migrations, process automation, etc.). Zoom / VOIP experience AV support LinkedIn/ License assignment Carrier connections with Bullhorn and other platforms Website maintenance Own all technical aspects to Bullhorn CRM (front office + back office) User management Updating fields + logic Front office to back office mapping Troubleshooting Oversee Bullhorn related projects and development work (e.g., BH onboarding, Canvas, full app integration, Gear partners) Support overall Bullhorn account management Qualifications: 3-5 years of IT support or systems administration experience. Strong knowledge of Windows and mac OS environments. Experience with Microsoft 365 / Azure AD administration. Understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls). Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work on-site at our Midtown NYC office 4-days per week #LI-EN1

About Galvanize Galvanize is a pure-play, global asset manager focused on delivering compelling returns through deep specialization in energy and the business of decarbonization. Led by co-executive chairs Katie Hall, Tom Steyer, and Secretary John Kerry, Galvanize invests across asset classes including venture capital and growth equity, public equities, and real estate, to accelerate commercially competitive solutions, products, and services. Built by investors and operators with proven track records scaling multibillion dollar strategies, Galvanize is structured to identify and execute on investment opportunities across all sectors of the economy. Its model pairs top-tier institutional investment talent with expertise across technology, science, market development, policy, and geopolitics. The firm has offices in San Francisco, New York, and London. Role Galvanize Climate Solutions is expanding our on-site technology leadership in New York, where a significant portion of the firm and our senior executives are based. As IT Administrator, you'll be the hands-on technologist in the NY office-owning white-glove executive support, site reliability, and day-to-day administration across our hybrid-cloud Microsoft 365 centric environment. You'll partner closely with our SF team and advance our security and compliance posture as a regulated investment adviser. This role will report to Head of IT (San Francisco) with close partnership to NY Office Leadership Essential Job Responsibilities White-Glove & Site Ownership Serve as the primary on-site IT lead for NY: executive support, incident triage, and “last mile” reliability for office operational IT. Deliver VIP/Executive support (Windows 11 laptops, iOS mobile, conferencing, travel/remote setups) with discretion and urgency. Own conference room/Zoom Rooms reliability (A/V, room controllers, digital signage); proactively test and prevent issues ahead of high-stakes meetings. Coordinate local vendors (ISP, A/V, cabling, print) and manage on-site inventory and spares. Identity, Collaboration & Endpoint Administration (Microsoft-First) Partner in administering Microsoft 365 & Entra: user/app lifecycle, SSO, Conditional Access, MFA, security baselines, and group policy strategy. Operate Microsoft Intune for Windows 11 and Jamf Pro for iOS devices: enrollment, configuration/profiles, application packaging, update rings, compliance, and reporting. Partner in managing Exchange and SharePoint/OneDrive permissions/governance and collaboration guardrails. Participate in asset lifecycle (procurement → imaging/autopilot → secure disposal); maintain accurate asset/CMDB records. Networking, Security & Resilience Support LAN/Wi-Fi health (switching, APs, DHCP/DNS, VLANs, QoS for real-time media) and coordinate with providers on circuits and SD-WAN/VPN. Partner with security on EDR, email security, device encryption, patching cadence, phishing/awareness, and incident response runbooks. Contribute to cyber controls for a regulated financial services environment (access reviews, change control, vendor risk, BCP/DR testing, data retention). Service Delivery, Process & Projects Lead NY service desk intake and escalations; own SLAs/KPIs and continual service improvement (ITIL-aligned). Participate in NY-based IT projects, coordinating cross-office change windows. Collaborate and coordinate closely with the IT team in San Francisco. Support regulatory compliance and examinations under the leadership of the Head of IT and the CCO/GC, as required. Required Qualifications 5+ years of progressive IT experience, including 2+ years in an executive-facing, on-site role. Deep administration of Microsoft 365 & Entra ID (identity, SSO integrations, Conditional Access, MFA). Hands-on Intune expertise for Windows 11: Autopilot, configuration, app deployment, updates, compliance. Strong Zoom (especially Zoom Rooms) and Microsoft Teams conferencing support. Solid networking fundamentals (switching/Wi-Fi, DHCP/DNS, VPN/SD-WAN concepts) and practical troubleshooting. Demonstrated security mindset (least privilege, encryption, EDR, patching, phishing defenses). Exceptional communication, discretion, and customer service with senior stakeholders. In-office presence in NY, 4 days/week; flexibility for early/late coverage around key meetings. Additional Qualifications Experience in a regulated financial services environment (RIA/asset management/venture). Microsoft-aligned certifications (SC-300, MD-102, AZ-104, ITIL) or equivalent. Familiarity with Microsoft Defender security stack and Purview governance/DLP. Light scripting/automation (PowerShell) for scale and repeatability Compensation and Benefits Estimated base salary up to $125,000 with flexibility based on experience and qualifications Role is also eligible for an annual discretionary bonus Generous benefits package, including employer-paid health coverage options 401(k) plan with employer match 25-days of PTO which is inclusive of vacation, personal time and sick leave Monthly wellness benefit that covers a broad range of activities Annual stipend for employer-sponsored professional development opportunities 16-weeks paid parental leave for parents of any gender

Kafene is revolutionizing the lease-to-own space. We're the point-of-sale powerhouse making flexible lease-to-own accessible to everyone-prime and non-prime customers alike. Our secret weapon? Cutting-edge AI and machine learning that analyzes 20,000+ data inputs in real-time, empowering retailers across furniture, appliances, electronics, tires, and durable goods to say "yes" to more customers. The numbers tell our story: over $400 million in sales and counting. But we're just getting started.Our 150-person team spans NYC headquarters, Wilmington, and remote talent across the nation-all united by a culture that thrives on collaboration, innovation, and genuine support. We don't just talk about great workplace culture; we deliver it. That's why Built In named us a Startup to Watch and Forbes recognized us as one of the Best Startup Employers. Ready to be part of the fintech revolution? Join us. Kafene is hiring an IT Systems Administrator reporting to the Head of People. This role is responsible for managing Kafene's technology infrastructure while delivering outstanding service to employees across the organization. The role combines technical expertise with a service-first mindset, partnering with teams company-wide to identify inefficiencies, optimize system performance, and continuously improve how Kafene's 150+ remote and hybrid employees interact with technology. The ideal candidate sees every support ticket as an opportunity to make things work better. Note: This is a full-time, on-site position based in our New York City office-ideal for someone who thrives on the energy of in-person collaboration and hands-on problem solving. What You'll Do: Manage and monitor network infrastructure, cloud services, and enterprise applications to ensure reliable connectivity and system performance. Proactively identify and address bottlenecks before they impact users, and maintain backups and business continuity plans. Administer Okta SSO platform, manage user access and permissions, and ensure all devices meet security standards including encryption, antivirus, MDM compliance, and multi-factor authentication. Conduct regular security audits and remediate issues to maintain compliance with company policies. Serve as the primary point of contact for new hire technology onboarding-coordinating hardware delivery, device configuration, account provisioning, and system access to ensure a flawless day-one experience. Train employees on security best practices and company tools. Provide responsive desktop support to resolve hardware, software, and network issues. Order and manage hardware inventory including laptops, monitors, and peripherals. Identify opportunities to streamline processes, automate workflows, and improve system efficiency. Create and maintain documentation for common procedures and troubleshooting guides. Research and recommend solutions to recurring problems. Partner with ISPs, vendors, and service providers to resolve technical issues. Escalate major decisions and strategic recommendations to the Lead DevOps Engineer. Who You Are: You have 3-5 years of experience in IT systems administration and a service-first approach to technical support. You have solid networking fundamentals (TCP/IP, DNS, DHCP, VPN) and experience supporting both Windows and mac OS environments. You have hands-on experience with identity management (Okta, Azure AD), MDM solutions (JumpCloud a plus), and endpoint security. You possess familiarity with Google Workspace, Microsoft 365, and cloud infrastructure basics (AWS, Azure, or GCP). You have a strong understanding of security frameworks, compliance requirements, and IT service management tools. You excel at communicating technical concepts clearly to non-technical audiences. You work independently, manage competing priorities, and use good judgment about when to escalate. You are organized, proactive, and genuinely enjoy helping people. It's a Bonus if You Have: Basic scripting skills (PowerShell, Bash, or Python) for automation CompTIA Network+, Security+, or similar certifications Compensation and Benefits: Healthcare: We prioritize your well-being by covering 80% of medical, dental, and vision insurance costs, including coverage for your spouse, children, and other dependents. Retirement Benefits: Begin planning for your future from day one with our 401k plan and we even offer a match! Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment. We're building a team as diverse as the customers we serve. Kafene is proud to be an equal-opportunity employer, and we mean it. We welcome qualified applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected characteristics. Need accommodation during the application process? We've got you. If you're applying for a U.S. position and require reasonable accommodation at any stage, reach out to ****************** with details about your request and contact information. We're here to help make the process work for you. Note: This email address is specifically for accommodation requests and will only respond to those inquiries.