Information technology technician jobs in Albuquerque, NM - 136 jobs

The Kirtland C4 Team is seeking a Client Support Technician to work at Kirtland Air Force Base in Albuquerque, NM. This Tier 1 service desk position is responsible for answering calls, logging incidents in the ticketing system, and providing customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. Responsibilities Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation Maintains required documentation of Tier 1 processes and SOPs Qualifications Experience/Skills Familiarity with the Windows Operating system and Microsoft Office Suite Familiarity with creating/updating Remedy tickets is preferred Familiarity with troubleshooting printers and multi-function devices Familiarity with the setup of Video Teleconferencing systems Familiarity with the configuration and operational support of Apple iOS and other approved wireless broadband device types Familiarity with Account Permissions/Provisioning Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems Adaptability in learning and supporting new software Must possess refined critical thinking skills, should be a self-starter, multi-task capable, and adaptive to a dynamic environment. Excellent written and verbal communication skills. May direct the activities of other team members, diplomatic, dependable, and reliable. Prior experience in a government consulting services environment is preferred Education/Certification Required Minimum DoD 8570 IAT Level I (A+ CE, CCNA-Security, CND, Network+ CE, or SSCP) certification required Ability to obtain a Customer Service Representative (CSR) certification within 90 days of assignment. CMIT's flexible education and professional advancement program can ease or eliminate the cost of ongoing education and certification prep/exam, subject to company policy. Clearance Required Minimum Secret clearance is required.

Apply for JobJob ID696557 Full/Part TimeFull-Time Regular/TemporaryRegular Add to Favorite JobsEmail this Job About Sandia Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs: Challenging work with amazing impact that contributes to security, peace, and freedom worldwide Extraordinary co-workers Some of the best tools, equipment, and research facilities in the world Career advancement and enrichment opportunities Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home) Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance* World-changing technologies. Life-changing careers. Learn more about Sandia at: *These benefits vary by job classification. What Your Job Will Be Like We are seeking a highly motivated Electromechanical Technologist to join our team. Our department focuses on embedded electronics, electrical and RF technologies for a wide variety of national security missions in the Transportation Safety and Security Programs (TSSP). The selected candidate will have demonstrated the ability to learn and grow in a dynamic team environment. On any given day, you may be called on to: Build, modify, repair, and maintain a wide variety of electronic, electromechanical, mechanical, and optical devices, instruments, systems, or processes. Provide general lab support. Maintain responsibilities in more than one functional area, including electronics, cable/harness assembly, laser/fiber optical devices, instrumentation, and laboratory operations. Monitor experiments and make and record observations to support the design and development of novel technologies. Coordinate equipment calibration, conduct technical experimentation, document efforts, and provide inputs to scientific and engineering reports and publications. Due to the nature of the work, the selected applicant must be able to work onsite. Salary Range $62,400 - $120,400 *Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential. Qualifications We Require Associate degree in STEM discipline or equivalent experience in technical field(s). Active DOE Q-level (or DOD equivalent) security clearance. Qualifications We Desire Strong verbal and written communication skills to understand requirements and prepare and present results. Experience or knowledge in electronics, mechanics, and optics. Knowledgeable about and have experience with electrical design, installation, testing, repair, and maintenance. Ability to read and understand blueprints, drawings, layouts, and other technical specifications. Knowledge of, or the ability to gain knowledge of, Sandia National Laboratories environment, safety, and health policies, practices, and procedures. Ability to collaborate and work effectively as part of a team. About Our Team The Communications and Electrical Systems Technology Department is responsible for the development and integration of command, control, and communication technologies used in specialized transportation security systems. The department conducts research and development activities in the areas of high consequence software systems, custom embedded circuit design, wireless network communications, intelligent power conditioning and distribution, navigation systems, and sensors. Major programs supported by the department include the Safeguards Transporter (SGT), development of a new high security system called the Mobile Guardian Transporter (MGT) and an advanced concept surety programs called Integrated Surety Architectures (ISA). Robust security protection for transportation systems face many unique challenges, and requires exhaustive investigation and analysis of sophisticated system attacks and the associated development of countermeasures to defend and protect against such attacks. The use of modeling and simulation tools assists in the investigation, exploration, and development of new design approaches, algorithms, and design of experiments to validate system capabilities. Posting Duration This posting will be open for application submissions for a minimum of seven (7) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time. Security Clearance Position requires a Department of Energy (DOE) Q security clearance to start, or equivalent active security clearance with another U.S. government agency (e.g., DOD). Sandia is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. EEO All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law. NNSA Requirements for MedPEDs If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs. If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date. Essential Functions If offered the position, you may be required to demonstrate your fitness to perform certain physical aspects of the position, including lifting, carrying, pushing, and pulling.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Big challenges need bold thinkers. If you're someone who sees problems as opportunities, you'll thrive here. RESPEC is 100% employee-owned, which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we've tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you'll work alongside clients to take on critical problems. Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you'll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description As a Junior System Administrator (Tier II/Tier III), with our Federal partner you will provide advanced end-user and workstation/server support for complex issues that exceed Tier I scope. You will troubleshoot across Windows, mac OS, and Linux, support specialized lab applications, administer accounts and policies in Active Directory and related systems, and ensure timely ticket resolution and exceptional customer service. You will collaborate closely with security, networking, and engineering teams to uphold stringent security and operational requirements. What You'll Do Resolve complex incidents and requests escalated from Tier I, spanning OS, application, hardware, and network/connectivity issues. Deliver technical support via in-person deskside, phone, chat, and email, meeting or exceeding SLAs. Administer and manage user accounts, groups, GPOs, and security settings in Active Directory/Azure AD and related identity systems. Support endpoint and workstation lifecycle: imaging, deployment, configuration, patching, and vulnerability remediation. Install, configure, and troubleshoot computer and operational technology hardware, peripherals, and lab-specific devices; coordinate warranty/field service as needed, including BIOS configuration, basic operational issues (motherboard, devices) Maintain and support custom and COTS applications, including license management and version upgrades in coordination with app owners. Use enterprise ITSM (e.g., ServiceNow) to triage, document, escalate, and close tickets with complete, clear technical notes and user-facing summaries. Contribute to continuous improvement: author and update SOPs, knowledge base articles, and standard work; suggest process and tooling enhancements. Assist with virtualization and containerized environments (e.g., VMware; basic familiarity with Docker/Kubernetes helpful). Partner with cybersecurity to implement and validate security baselines, apply patches, remediate vulnerabilities, and support incident response activities. Participate in testing/pilots for new technologies and enterprise deployments; provide feedback and rollout assistance. Support inventory and asset management, property accountability, and equipment tracking. Provide occasional after-hours support for priority incidents, change windows, or security patching, as scheduled. Qualifications 2-4 years of IT support experience, including Tier I help desk; demonstrated Tier II responsibilities and readiness to handle some Tier III tasks. Working knowledge of Windows 10/11 and Windows Server basics; familiarity with mac OS and Linux/Unix administration. Experience with: Active Directory/Azure AD (user/group administration, basic GPO management) Endpoint management tools (e.g., SCCM/MECM, Intune, JAMF, or similar) ITSM ticketing systems (e.g., ServiceNow) and SLA-driven support Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting) Strong troubleshooting and root-cause analysis across OS, hardware, apps, and connectivity. Excellent customer service, written documentation, and verbal communication skills. Ability to work onsite full time in a secure environment and follow strict procedures. Must be a U.S. Citizen and able to obtain/maintain a DOE Q or L clearance. Nice to Have: Experience supporting users in national lab, federal, DoD/DOE, or other high-security settings. Exposure to virtualization and containerization technologies (VMware; Docker/Kubernetes concepts). Scripting/automation fundamentals (PowerShell, Bash, or Python) for routine admin tasks. Additional Information Work Schedule: Onsite Compensation: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package. RESPEC is a 100% employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period. Featured benefits include: · Flexible Work Schedules · Paid Parental Leave · 401(k) & ESOP (with company match up to 4%) · Professional Development and Training · Tuition Reimbursement · Employee Assistance Program · Medical/Dental/Vision Insurance Plans All your information will be kept confidential according to EEO guidelines.

The AV/IT Technician is responsible for the setup, operation, maintenance, and troubleshooting of audio-visual (AV) and information technology (IT) systems. This role ensures that all technical aspects of presentations, events, and daily operations run smoothly and efficiently. The AV/IT Technician also supports staff and guests with technical issues, ensuring a seamless and positive experience. Key Responsibilities: Audio-Visual Responsibilities: Set up, operate, and maintain AV equipment, including projectors, microphones, speakers, video conferencing systems, and lighting. Assist with the installation and configuration of AV systems for meetings, conferences, and events. Ensure proper operation and quality of sound, video, and lighting during events. Perform routine maintenance and inspections of AV equipment, troubleshooting and resolving issues as needed. Collaborate with event coordinators and clients to meet their technical requirements. Information Technology Responsibilities: Provide technical support for hardware, software, and network-related issues for staff and guests. Install, configure, and maintain IT equipment such as computers, printers, and networking devices. Monitor and maintain IT systems, ensuring secure and efficient operation. Assist in the implementation of new technology solutions or upgrades. Ensure compliance with data security protocols and IT policies. Additional Duties: Document technical procedures, configurations, and troubleshooting steps. Maintain inventory of AV/IT equipment and manage repairs or replacements. Train staff on the use of AV/IT systems and software as needed. Stay updated on industry trends and advancements in AV and IT technologies. Qualifications: Proven experience in AV and/or IT support roles, preferably in the hospitality or events industry. Strong knowledge of AV systems, video conferencing platforms, and IT infrastructure. Familiarity with operating systems (Windows, mac OS), network configurations, and basic IT troubleshooting. Excellent problem-solving skills and attention to detail. Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs. Comfortable with extended periods of standing, walking, and working in various event environments.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits. Located in Albuquerque, NM. Position Purpose: The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technical support, managing user access, and ensuring data security. Reports To: IT Manager and Supervisors (Daily), CIO (Ultimate Direction) Mission Duties and Functions: World-Class Support Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality. Address hardware, software, and network problems to minimize downtime across departments. Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively. Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket. User Management & IT Governance Manage user onboarding, offboarding, and access controls using Google Workspace, ensuring operational efficiency and adherence to IT governance policies. Implement security measures to protect data and ensure system integrity. End-User Technical Support Provide customer service and technical support for mobile, desktop, and laptop devices. Educate users on best practices, improving proficiency and reducing recurring issues. Technical Maintenance & Repair Install and maintain Windows, Google Chromebooks, and ChromeOS devices. Ensure hardware and software performance through regular updates and troubleshooting. Address POS, PMS, and guest room tech issues, escalating when necessary. Project Management Lead IT projects, including system upgrades and technology implementations. Collaborate with vendors to integrate new software, services, and technology enhancements. Cybersecurity Management Oversee agent-based detection software to monitor threats. Respond to security alerts with the SOC and resolve vulnerabilities. Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing. Multitasking & Documentation Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs. Update IT documentation and ticketing systems across properties. Collaboration Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards. Benefits Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst the entire company! Requirements Flexibility: Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided. Physical Requirements: Able to lift/carry up to 50 pounds and work on your feet or sit for extended periods. Time: 60% at HQ 35% properties within city 5% travel across statewide properties Strong Communication Skills: Excellent verbal and written communication focused on customer support. Technical Expertise: Proficiency in managing Windows, Google Chromebook/ChromeOS, and Google Workspace. Experience: 2-3 years of IT operations experience. Problem-Solving Skills: Ability to diagnose and troubleshoot complex hardware and software issues. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future Growth Heritage Companies is an Equal Opportunity Employer Salary Description $18-20/hour DOE + benefits

MELE Associates is seeking a mission-driven Information Technology Specialist to support NEST operations with classified computing and secure communications systems. The successful candidate will provide hands-on technical support for a variety of IT and communications infrastructures in both classified and unclassified environments. This role requires a strong foundation in networking, system security, and operational readiness. ESSENTIAL FUNCTIONS Provide day-to-day operational support for classified and unclassified systems and mobile communications equipment. Configure, maintain, and troubleshoot network components including switches, routers, and firewalls. Support the integration and sustainment of off-the-shelf and custom hardware and software solutions. 25% travel, CONUS, to conduct IT/Communications training with operational end users. Assist in implementing and maintaining inline hardware encryptors. Maintain readiness of deployable communications systems, including hardware lifecycle tracking and routine diagnostics. Train and collaborate with cross-functional teams, sometimes across different organizations, on solution implementation, system deployments, training, logistics planning, and capability documentation. Support compliance with DOE and Intelligence Community standards for IT system security. Communicate effectively with both technical and non-technical personnel to support mission objectives. Assist office staff with ad hoc troubleshooting on teleconference and general IT issues Support facility network infrastructures and problem resolution. Other duties as assigned MINIMUM QUALIFICATIONS Bachelor's degree in information technology, Computer Science, Engineering, or a related field; or equivalent technical training and experience Minimum of 6 years of experience in IT system administration, networking, or communications system support. Relevant certifications (e.g., CompTIA Network+, Security+, CCNA). Demonstrated experience managing network infrastructure and troubleshooting network issues. Familiarity with secure communications protocols and cross-domain security solutions. Strong analytical, diagnostic, and problem-solving skills. Excellent written and verbal communication abilities. Ability to operate effectively in high-tempo, mission-critical environments. Ability to obtain and maintain a US DOE Q-level security clearance PREFERRED QUALIFICATIONS Prior experience supporting Department of Energy or other government mission environments. Knowledge of NIST 800-53, ICD 503, or other federal cybersecurity frameworks. Experienced creating and conducting training on communications/networking equipment. Experience supporting deployable IT/communications kits for field operations. Experience utilizing radio communications systems. Baseline understanding/experience with COMSEC. Experienced with troubleshooting windows OS. Active DOE Q or TS security clearance. Location : This is a full-time on-site position in Albuquerque, NM. SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer Paid, High Quality Employee Medical, Dental & Vision Care Low-Cost Family Health Care offered 11 Federal Holidays and 3 weeks' vacation 401k with Generous Employer Match Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify

Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Job Description Core Values & Expectations: Treat all other co-workers with dignity and respect regardless of position. Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Responsibilities: Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Assists Systems Administrators in administration and support of enterprise applications. Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components. Provides technical training for end users regarding computer and application use and procedures. Prepares and maintains technical records and documentation in conformance to department standards. Performs other duties as assigned. Other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Associate's degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required. Two (2) years of helpdesk or experience in an enterprise environment is preferred. Prior experience in a casino IT environment preferred. A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided with a smartphone of the company's choice through a payroll deduction program. All employees must proficiently use smartphones for company applications, email, and text. Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Maintains a strict level of confidentiality regarding company information. Strong organizational skills. Proven ability to provide outstanding customer service. Must have excellent problem-solving abilities. Must be a detail-oriented, organized individual with the ability to multitask. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Display strong verbal and written communication skills. Proven ability to handle conflict situations. Essential Physical Functions: The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear. Lifting and transporting moderately heavy objects, such as computers and peripherals. Sitting or standing for extended periods of time. Must be able to work various hours including weekends and holidays. Must present self in a well-groomed, professional appearance. The employee must be able to lift to 25 pounds. Must be able to work at a fast pace. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents. Physical ability to safely perform the essential job functions of the position. Equipment Used Smartphones, computers, timeclocks, and all other equipment assigned to the position. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate-controlled non-smoking environment.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking an IT Support Specialist. The IT Support Specialist is responsible for ongoing operation, support, and improvement of laptops, applications, servers, networks, and technical systems of DCIDS. Serves as a first point of contact for users needing assistance with software and hardware. This is an onsite position in Albuquerque, NM. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Fields, prioritizes, and troubleshoots multiple Help Desk requests. Creates, closes out tickets, and documents solutions. Identifies and escalates trends in requests to IT Infrastructure Administrators or IT Support Supervisor and collaborates to ensure root cause resolution. Assists in the administration, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS. Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level. Provides individual and group instruction or training, as needed. Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation. Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues. Regularly review and refine troubleshooting practices by analyzing common issues, providing helpful insights to end users, and staying informed on technology trends to drive efficient and effective solutions, fostering a culture of continuous improvement. Performs other duties as assigned. The ideal candidate will have: Information Technology related associates degree or equivalent work experience. 3+ years hands on IT experience supporting servers, desktops, laptops, and systems in a business environment. 3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office). Prior experience in the following areas preferred: Installing, configuring, and troubleshooting Windows operating systems Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory) 2012-2019 Windows Server Technical service experience IP Networking Knowledge (VLANS, subnets, routing) Administering enterprise level Anti-Virus systems Administering Windows updates Build and deploy images for computer deployment Active Directory (security, group policy, federation) Relevant IT related certifications are preferred Advanced knowledge of Microsoft operating systems, office applications, and Active Directory. General knowledge of network, server, and visualization administration. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Monthly phone stipend **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Benefits: Training & development We are seeking motivated 1099 independent contractors to join our team installing and burying fiber service lines from the terminal to residential homes. Job Description You will be responsible for completing fiber drop installations from start to finish, ensuring each job is completed safely, efficiently, and to depth requirements. Work includes hand trenching, light boring, and proper restoration of property. Locations: Albuquerque Santa Fe Las Cruces, NM & surrounding areas Requirements Must have a reliable truck or work vehicle All necessary tools and equipment to complete drop bury work (812 inch depth) preferred, but we can provide tools if necessary. Basic tools include: shovels, rakes, drills, flex bits, and boring tools Must be self-motivated, reliable, and safety-focused Ability to work independently and meet quality standards Training provided for qualified applicants Compensation Pay: Per drop Average Earnings: $1,200$1,600 per week Paid weekly (1099 contractor) Why Join Us Paid training and ongoing support Consistent workload in multiple New Mexico markets Opportunity to grow with an expanding fiber contractor

Job Description Velos is a full-service engineering and technical services company supporting agencies such as the DoD NASA, and NOAA. As an SBA-certified HUBZone small business, Velos combines agile and highly skilled engineering and technical support-delivering unmatched execution to our customers. Our government relations consulting business area allows us to represent and support leaders in the defense, aerospace, intelligence, and related industries with decades of experience in market analysis and strategic planning. We are looking for highly qualified candidates for an upcoming contract positioned onsite at the Kirtland AFB in Albuquerque, NM supporting the Air Force Research Laboratory (AFRL) SSHINE contract. IT Systems Administrator II and III: Qualified candidates are knowledgeable IT System Administrators, preferably with experience working on classified programs. Roles and Responsibilities: Administers, develops, runs tests on, implements, and maintains operating system and related software. Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters. Troubleshoots and resolves software, operating system, and networking problems. Schedules, performs, and monitors system backups and, when necessary, performs data recoveries. Responsibilities differ from those of an Operating Systems Programmer in that the Systems Administrator is not responsible for altering operating system's software codes. Recommends hardware and software upgrades according to growth statistics and disk space forecasts. Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments. Schedules tasks using software support tools and scripts. Configures hardware, such as workstations, printers, servers, and tape devices. Provides technical support for system users. Education Requirements: IT System Administrator II 5+ years of experience with AA degree or 0+ years of experience with BS/BA degree. IT System Administrator III 10+ years of experience with AA degree or 5+ years of experience with BS/BA degree. Clearance Requirements: TS with ability to obtain SCI. Please Note: U.S. Citizenship is required for this position. Velos offers a competitive benefits package including PTO, 401K, and health benefits. Velos is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sex, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

LOS LUNAS SCHOOLS TECHNOLOGY DEPARTMENT IT TECH INTERN Provides routine technical support in assistance with tasks performed by the LLS IT Department, such as tasks related to the Information Technology (IT) operations and network; including assisting with basic network infrastructure support, installation and configuration of computer and mobile device hardware and applications, routine maintenance and repair of computers and mobile devices, peripheral technology equipment, and software support. Essential Job Functions: Essential functions as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. An IT Intern will participate in and/or assist with the following - Follows local, state and federal law and adheres to State Department of Education and Local School Board Policy. Maintaining and troubleshooting routine software issues to support information technology based business and instructional applications, communications, and network functionality. Supporting the maintenance of information technology infrastructure including computers, servers, network cables and switches; performs routine repairs to computers, mobile devices, and peripheral equipment. Receiving, configuring, setting up computer images, delivering and installing new computers throughout District facilities. Installing, upgrading, and troubleshooting a variety of application software on district computers and servers; training and/or orienting users to program features and usage. Assisting with the accounting of and tracking of asset inventory, performing life cycle replacement of computers , mobile devices, and peripheral equipment, and disposal of technology assets. Serving as a technical resource and maintaining current technical knowledge related to position duties, including but not limited to, computers, peripherals, software, and other related position responsibilities, including trends and technical developments by self-study, technical publications, attending training seminars, and networking with colleagues from other organizations. Performing other work-related assignments as required. Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Knowledge and Skills: Knowledge of local, state and federal law, State Department of Education and Local School Board Policy. Knowledge of the District's computer operations, basic networking operations, printing, and software applications. Knowledge of basic troubleshooting procedures, backup and recovery procedures, and data security procedures. Knowledge of industry-standard applications such as Microsoft Office Suite, Windows & Mac operating systems and applications, basic command languages, failure recognition and troubleshooting techniques. Skill in interpreting and applying information from technical manuals, internet forums and knowledge bases, and publications. Skill in communicating effectively both orally and in writing, information gathering and providing technical information to both technical and non-technical clients. Skill in establishing and maintaining positive working relationships with clients, vendors, co-workers and supervisors. Skill in the use of a variety of relevant tools, testing and diagnostic equipment. Required Education, Experience, Certifications and Licenses: Work experience directly related to the essential functions of the position may substitute for education at a rate of one (1) year of experience for each thirty (30) credit hours of education. Educational credit hours may not be substituted for experience. High School Diploma or equivalent. Additional Special Qualifications Must possess a valid New Mexico Driver's License. Environmental Factors and Conditions/Physical Requirements: Work is performed primarily in internal environments with possible exposure to inclement weather, and varying temperatures. Work requires regular and punctual attendance. Medium physical capacity required. Ability to lift up to 50 pounds occasionally; and up to 25 pounds frequently. Equipment and Tools Utilized: Specialized equipment includes hand tools, testing and diagnostic equipment, and ladders Computers, peripherals, software applications, and conventional office equipment. APPLICATION DEADLINE: Until filled

LOS LUNAS SCHOOLS TECHNOLOGY DEPARTMENT IT TECH INTERN Provides routine technical support in assistance with tasks performed by the LLS IT Department, such as tasks related to the Information Technology (IT) operations and network; including assisting with basic network infrastructure support, installation and configuration of computer and mobile device hardware and applications, routine maintenance and repair of computers and mobile devices, peripheral technology equipment, and software support. Essential Job Functions: Essential functions as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. An IT Intern will participate in and/or assist with the following - * Follows local, state and federal law and adheres to State Department of Education and Local School Board Policy. * Maintaining and troubleshooting routine software issues to support information technology based business and instructional applications, communications, and network functionality. * Supporting the maintenance of information technology infrastructure including computers, servers, network cables and switches; performs routine repairs to computers, mobile devices, and peripheral equipment. * Receiving, configuring, setting up computer images, delivering and installing new computers throughout District facilities. * Installing, upgrading, and troubleshooting a variety of application software on district computers and servers; training and/or orienting users to program features and usage. * Assisting with the accounting of and tracking of asset inventory, performing life cycle replacement of computers , mobile devices, and peripheral equipment, and disposal of technology assets. * Serving as a technical resource and maintaining current technical knowledge related to position duties, including but not limited to, computers, peripherals, software, and other related position responsibilities, including trends and technical developments by self-study, technical publications, attending training seminars, and networking with colleagues from other organizations. * Performing other work-related assignments as required. Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Knowledge and Skills: * Knowledge of local, state and federal law, State Department of Education and Local School Board Policy. * Knowledge of the District's computer operations, basic networking operations, printing, and software applications. * Knowledge of basic troubleshooting procedures, backup and recovery procedures, and data security procedures. * Knowledge of industry-standard applications such as Microsoft Office Suite, Windows & Mac operating systems and applications, basic command languages, failure recognition and troubleshooting techniques. * Skill in interpreting and applying information from technical manuals, internet forums and knowledge bases, and publications. * Skill in communicating effectively both orally and in writing, information gathering and providing technical information to both technical and non-technical clients. * Skill in establishing and maintaining positive working relationships with clients, vendors, co-workers and supervisors. * Skill in the use of a variety of relevant tools, testing and diagnostic equipment. Required Education, Experience, Certifications and Licenses: Work experience directly related to the essential functions of the position may substitute for education at a rate of one (1) year of experience for each thirty (30) credit hours of education. Educational credit hours may not be substituted for experience. * High School Diploma or equivalent. Additional Special Qualifications * Must possess a valid New Mexico Driver's License. Environmental Factors and Conditions/Physical Requirements: * Work is performed primarily in internal environments with possible exposure to inclement weather, and varying temperatures. * Work requires regular and punctual attendance. * Medium physical capacity required. * Ability to lift up to 50 pounds occasionally; and up to 25 pounds frequently. Equipment and Tools Utilized: * Specialized equipment includes hand tools, testing and diagnostic equipment, and ladders * Computers, peripherals, software applications, and conventional office equipment. APPLICATION DEADLINE: Until filled

CMIT is looking for a Telephone Systems OSP Technician on the Kirtland Air F Force Base C4 Contract in Albuquerque, New Mexico. Responsibilities Install and maintain voice and data infrastructure throughout the installation. Installation, termination, testing, and activation of LAN cabling and telecommunication end devices, to include VoIP devices Locating of cables for dig permits; interior and exterior cable repairs. Occasional copper and fiber cable splicing, and cable testing. Installation of other low voltage cables or low speed circuits. Perform installations according to current base, industry, and safety standards, and legal requirements. Complete work based on customer submitted work orders, dig permit requests, or emergency outage reports. Coordinate with customers, permitting office, and other work centers. Properly document, label, and record all work to include entry into electronic records systems as required. Coordinate with the customer on specific requirements, and where necessary and appropriate coordinates with other contractors. Qualifications Required Must be familiar with current copper and fiber installation and testing standards. Previous experience with interior and/or exterior cable installation, maintenance, and testing. Knowledge in telecommunications systems and practices. Familiarity with copper and fiber cable installation, repair, and cable locating. Customer service experience. Must have the ability to understand and carry out oral and written instructions, meet with the customer tactfully and courteously and establish and maintain cooperative and effective working relationships with customers and coworkers. Understanding of proper safety practices, procedures, and regulations applicable to work being performed in a telecommunication environment. Experience with the tools and test equipment required for the installation and maintenance of telephone and data network services. Applicant must possess refined critical thinking skills, should be a self-starter, and possess the ability to direct the activities of other team members. Applicant must be diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable. Physical Demands Ability to meet physical requirements of the positions such as climbing ladders, standing, bending, and lifting for duration of the duty day. Must be capable of working in confined spaces. Education/Certification Required Valid New Mexico driver's license and reliable transportation required. Telephone Journeyman License ES-7J - New Mexico Preferred. BICSI Installer 1 or 2 preferred. Clearance Required Requires a SECRET security clearance.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits. Located in Santa Fe, NM. Position Purpose: The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technical support, managing user access, and ensuring data security. Reports To: IT Manager and Supervisors (Daily), CIO (Ultimate Direction) Mission Duties and Functions: World-Class Support Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality. Address hardware, software, and network problems to minimize downtime across departments. Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively. Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket. User Management & IT Governance Manage user onboarding, offboarding, and access controls using Google Workspace, ensuring operational efficiency and adherence to IT governance policies. Implement security measures to protect data and ensure system integrity. End-User Technical Support Provide customer service and technical support for mobile, desktop, and laptop devices. Educate users on best practices, improving proficiency and reducing recurring issues. Technical Maintenance & Repair Install and maintain Windows, Google Chromebooks, and ChromeOS devices. Ensure hardware and software performance through regular updates and troubleshooting. Address POS, PMS, and guest room tech issues, escalating when necessary. Project Management Lead IT projects, including system upgrades and technology implementations. Collaborate with vendors to integrate new software, services, and technology enhancements. Cybersecurity Management Oversee agent-based detection software to monitor threats. Respond to security alerts with the SOC and resolve vulnerabilities. Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing. Multitasking & Documentation Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs. Update IT documentation and ticketing systems across properties. Collaboration Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards. Benefits Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst the entire company! Requirements Flexibility: Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided. Physical Requirements: Able to lift/carry up to 50 pounds and work on your feet or sit for extended periods. Time: 60% at HQ 35% properties within city 5% travel across statewide properties Strong Communication Skills: Excellent verbal and written communication focused on customer support. Technical Expertise: Proficiency in managing Windows, Google Chromebook/ChromeOS, and Google Workspace. Experience: 2-3 years of IT operations experience. Problem-Solving Skills: Ability to diagnose and troubleshoot complex hardware and software issues. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future Growth Heritage Companies is an Equal Opportunity Employer Salary Description $18-20/hour DOE + benefits

Job Description DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking an IT Support Specialist. The IT Support Specialist is responsible for ongoing operation, support, and improvement of laptops, applications, servers, networks, and technical systems of DCIDS. Serves as a first point of contact for users needing assistance with software and hardware. This is an onsite position in Albuquerque, NM. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Fields, prioritizes, and troubleshoots multiple Help Desk requests. Creates, closes out tickets, and documents solutions. Identifies and escalates trends in requests to IT Infrastructure Administrators or IT Support Supervisor and collaborates to ensure root cause resolution. Assists in the administration, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS. Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level. Provides individual and group instruction or training, as needed. Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation. Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues. Regularly review and refine troubleshooting practices by analyzing common issues, providing helpful insights to end users, and staying informed on technology trends to drive efficient and effective solutions, fostering a culture of continuous improvement. Performs other duties as assigned. The ideal candidate will have: Information Technology related associates degree or equivalent work experience. 3+ years hands on IT experience supporting servers, desktops, laptops, and systems in a business environment. 3+ years of experience installing, configuring, and troubleshooting PC and server operating systems (MS Windows, Office). Prior experience in the following areas preferred: Installing, configuring, and troubleshooting Windows operating systems Office 365 Administration (Exchange, SharePoint, Teams, Azure Active Directory) 2012-2019 Windows Server Technical service experience IP Networking Knowledge (VLANS, subnets, routing) Administering enterprise level Anti-Virus systems Administering Windows updates Build and deploy images for computer deployment Active Directory (security, group policy, federation) Relevant IT related certifications are preferred Advanced knowledge of Microsoft operating systems, office applications, and Active Directory. General knowledge of network, server, and visualization administration. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Monthly phone stipend **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Job Description Core Values & Expectations: * Treat all other co-workers with dignity and respect regardless of position. * Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. * Always be honest. Admit mistakes, learn from mistakes, and move forward. * Demonstrate an ability to accept constructive criticism and guidance from supervisors. * Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. * When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Responsibilities: * Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. * Assists Systems Administrators in administration and support of enterprise applications. * Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components. * Provides technical training for end users regarding computer and application use and procedures. * Prepares and maintains technical records and documentation in conformance to department standards. * Performs other duties as assigned. * Other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * Associate's degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required. * Two (2) years of helpdesk or experience in an enterprise environment is preferred. * Prior experience in a casino IT environment preferred. * A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided with a smartphone of the company's choice through a payroll deduction program. * All employees must proficiently use smartphones for company applications, email, and text. * Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Maintains a strict level of confidentiality regarding company information. * Strong organizational skills. * Proven ability to provide outstanding customer service. * Must have excellent problem-solving abilities. * Must be a detail-oriented, organized individual with the ability to multitask. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. * Must be a Team Player. * Display strong verbal and written communication skills. * Proven ability to handle conflict situations. Essential Physical Functions: The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear. * Lifting and transporting moderately heavy objects, such as computers and peripherals. * Sitting or standing for extended periods of time. * Must be able to work various hours including weekends and holidays. * Must present self in a well-groomed, professional appearance. * The employee must be able to lift to 25 pounds. * Must be able to work at a fast pace. * Must be able to handle stress effectively. * Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents. * Physical ability to safely perform the essential job functions of the position. Equipment Used * Smartphones, computers, timeclocks, and all other equipment assigned to the position. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate-controlled non-smoking environment.