Information technology technician jobs in Baltimore, MD

This is a short-term to long-term opportunity for a Senior Service Desk Engineer to join a lean IT team in Arlington, VA. The immediate need is to deploy and image laptops, support users across two locations, and drive improvements in customer service and mobile device management (MDM). The role is onsite during the contract period, with potential for hybrid flexibility upon conversion. Key Responsibilities Laptop Deployment & Imaging: Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred). Mobile Device Management (MDM): Implement, configure, and maintain MDM solutions (Intune, JAMF, or similar). Set up and manage Intune environments, not just maintain existing setups. Service Desk Operations: Handle Tier 1-3 support tickets (6-8 per day, typically resolved in 15 minutes or less). Troubleshoot PC hardware and software issues. Support users in both Arlington and remote locations (cross-team and TeamViewer support). Manage Office 365, license permissioning, and MFA. Address phishing email incidents and keep devices up to date. Customer Service & Collaboration: Partner with Jason to improve customer service processes (CSR) across the organization. Work independently as an individual contributor within a 6-person team. Continuous Improvement: Identify and propose process improvements for service desk and MDM operations. Must-Have Qualifications 2-5 years of senior helpdesk/service desk experience. Strong PC troubleshooting skills (hardware & software). Proven experience with MDM (Intune, JAMF, or similar)-including setup and ongoing management. Experience with OS deployment and imaging (PLUS OS Deployer or equivalent). Office 365 administration and license management. Familiarity with MFA and phishing email response. Comfortable handling Tier 1-3 tickets. Self-motivated, fast learner, and proactive problem solver. Able to work onsite in Arlington, VA, 5 days/week during contract period. No on-call required during contract (only 2 calls/year expected). Preferred Qualifications A+ Certification, MCP, or Endpoint Manager certification. Experience with Windows-heavy environments. Experience with JAMF or other MDM platforms. Experience with endpoint management tools. Salary: $38-$43/HR - $85,000-$90,000/Annually

IT Security Specialist - Mid Clearance Requirements: Active Secret Clearance 3-Month Contract-to-Hire (W2) Pay Rate: $60 - $75 per hour (W2) Conversion Salary: $130,000 - $140,000 per year Position Description: We are seeking a Mid-Level IT Security Specialist to support a mission-critical federal government program based onsite in Arlington, VA. This role is ideal for a cybersecurity professional with strong experience in NIST frameworks, the Risk Management Framework (RMF), STIGs, system hardening, and configuration management. You will maintain secure configurations across a large portfolio of federal information systems, ensuring compliance with NIST 800-128, federal cybersecurity standards, and internal security policies. This position requires strong technical skill, attention to detail, and the ability to integrate security requirements into complex IT environments. Key Responsibilities: Manage and maintain secure configurations for over 200 federal information systems. Apply Security-Focused Configuration Management (SecCM) to strengthen system security posture. Perform STIG reviews, system hardening, and vulnerability assessments. Identify, document, and track configurations that impact security. Analyze and document the security implications of system configuration changes. Support RMF activities, including security control implementation and continuous monitoring. Produce high-quality documentation: reports, white papers, presentations, and technical findings. Contribute to configuration management and cybersecurity policy development. Support configuration audits, baseline management, and security governance processes. Required Skills/Education: Active Secret clearance. Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field. 5+ years of experience in cybersecurity, configuration management, or related technical roles. Strong hands-on experience with: STIGs & system hardening NIST security frameworks RMF processes Configuration management and SecCM practices Ability to obtain a DoD 8570 Level I certification within 6 months if not already certified. Preferred Qualifications: Current DoD 8570 Level I certification (e.g., A+, Network+, SSCP). Broad knowledge of cybersecurity threats, vulnerabilities, and enterprise security technologies. Experience developing cybersecurity policies, secure configuration baselines, or technical documentation. Strong analytical, research, and technical writing skills. About Seneca Resources: At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

🚀 IT Support Technician (On-Site) - White Marsh, MD 💼 Collaborative Culture •📈 Long-Term Growth Wilmot Modular is growing - and we're looking for a people-first, tech-savvy, customer-obsessed IT Support Technician who thrives in an on-site, fast-moving, teamwork-driven environment. If you love helping people, communicating clearly, solving problems, and being part of a company where everyone supports each other… this might be your perfect fit . 💙 🌟 Why You'll Love Working Here: Wilmot is a company with a strong reputation for integrity, teamwork, and innovation. Here, you're not “just IT” - you're a trusted partner who keeps the operation running and supports employees across every department. 💬 People-focused culture: you'll collaborate daily and build strong internal relationships 🤲 Everyone helps everyone: a place where supporting teammates is appreciated 📅 Long-term mindset: we want someone who's looking to grow with us for years 🚀 Innovation encouraged: bring your ideas, strategies, and process improvements 🖥️ What You'll Do (Day-to-Day): You'll be the go-to on-site IT resource supporting our White Marsh HQ: 🔧 Provide front-line support for desktops, laptops, printers & networking 👋 Support onboarding/offboarding (hardware setup, accounts, A/V support, etc.) 🌐 Troubleshoot internet, email, Microsoft 365, business apps & device issues 📦 Maintain IT asset inventory + assist with equipment moves & changes 🎥 Support A/V systems for meetings & events 📋 Assist Customer Service, Operations, Project Management & Sales 🔍 Follow compliance standards & uphold company core values 📌 Partner with leadership to manage priorities & workflows If you enjoy being hands-on, visible, and constantly interacting with people - you'll thrive here. 🙌 ✔️ What We're Looking For: We'd love to meet you if you're… ✨ Extremely communicative ✨ Personable, friendly, and helpful ✨ Happy to work fully on-site ✨ A natural problem-solver with strong follow-through ✨ Reliable, honest, organized & self-driven ✨ Comfortable crawling under desks, lifting up to 40 lbs & being physically active ✨ Interested in growing your IT career over time ✨ Open to working in a flexible, collaborative, family-like environment Technical Must-Haves: 1+ year of IT support experience (or equivalent demonstrated skills) Experience with Windows, basic networking & Microsoft 365 Strong troubleshooting abilities Comfortable assisting both technical & non-technical users Nice-to-Haves: Experience in construction, modular, or manufacturing environments Familiarity with ticketing systems & IT asset management CompTIA A+ or similar certification 💰 Compensation $38.46-$39.90/hr, with flexibility up to $40.86/hr Full benefits package 📍 Location & Schedule On-site in White Marsh, MD (no remote options) 7 AM - 4 PM Occasional overtime/weekends depending on business needs 🚀 Ready to Be the Go-To IT Hero at Wilmot Modular? If you're a communicative, helpful, people-loving IT professional who wants stability, growth, and a place where you can truly make an impact - we'd love to meet you. 👉 Apply now and join a team where your work really matters!

Must Have Technical/Functional Skills: • Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services • Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle • Work with vendors to conduct physical asset audit and maintain asset stock rooms • End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) • Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information • Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills • Smart hands support for Server and Network devices • Train the Trainer Roles & Responsibilities: • 100% Work from Office (Client location) • Asset inventory management (New Device Asset/Import/Physical Stocking) • PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. • Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) • Accessory Request Fulfillment and Unknown Device Research/Investigation • PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) • Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) • Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) • New Hire onboarding training and orientation • AV Meeting Room support Base Salary Range: $50,000 - $70,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

MARYLAND GENERAL ASSEMBLY DEPARTMENT OF LEGISLATIVE SERVICES RECRUITMENT NOTICE Technical Support Analyst Information Technology Office (ITO) Office of Operations and Support Services (OOSS) Salary: $58,000 - $70,000 based on experience and qualifications. Application Deadline: December 23, 2025 Team Member Benefits: Click Here to Learn More Principal Duties: Provide technical assistance and support for issues related to computer systems, software, and hardware Perform annual hardware and software upgrades in a team environment and independently Identify technical problems with local area networks and wireless connections Effectively troubleshoot local and network printers Diagnose, troubleshoot, and resolve technical issues in person, over the phone, or remotely in a timely manner. Utilize Help Desk Management Application to track calls, tickets, and inventory Lift, unpack, pickup standard desktops, laptops, printers, and associated hardware and deliver to DLS offices within the complex Assist with special projects as needed Qualifications: Bachelor's Degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems, or other information technology related field required 4 years of experience working on technical support related principal duties listed above may be substituted for education requirement Excellent communication and customer service skills necessary to assist non-technical users with computer systems and applications Working knowledge of Microsoft Windows 11 and Microsoft Office 365 CompTIA A+ certification preferred; if not, must complete within one year of hire date Available to work overtime as required to meet legislative deadlines To Apply: Email Resume and Cover Letter to ********************* and include code 11-25. The cover letter should state the reasons for interest in the position, any relevant experience, and availability to begin work.

Rogers & Company, a distinguished public accounting firm based in Tysons Corner, VA, boasts over two decades of experience serving clients across the United States and internationally. Our core emphasis revolves around delivering comprehensive audit, tax compliance, and outsourcing services to associations, charities, and other nonprofit organizations. We are currently seeking an IT Administrator to oversee and manage all the firm's technology needs, including network infrastructure, digital applications, data backups, security measures, and collaboration with external vendors (NTIVA, Intermedia, Cox, CCH, Dell, etc.). This position would provide technical support and troubleshooting to firm personnel, maintain servers and networks, configure workstations, and manage software and communication applications. The IT Administrator should have strong technical knowledge and experience in network administration and technology support, as well as excellent problem-solving and communication skills. IT Administrator Responsibilities: Troubleshoot, support, and resolve IT-related issues for firm employees through onsite and remote presence. Collaborate with third-party IT vendors to address IT-related matters. Configure workstations, including set-up, software installations, domain joining, VPN configuration, and related requirements and ongoing updates. Install, configure, and maintain computer hardware, software, and peripherals. Oversee, maintain, and monitor network performance and security. Install firmware and security updates on endpoints, servers, printers, and related networking equipment when needed. Manage user accounts, access rights, and security settings for domains, emails, and software systems. Perform data backups and secure data according to established procedures. Work with website vendors in making updates and related maintenance. When applicable, install and configure network hardware, such as routers and switches, or coordinate with external vendors. Assist in maintaining communication systems, VoIP, and any related equipment, services, and platforms. Train users on new hardware and software applications. Research and recommend new IT technologies and solutions. Minimum Qualifications (Education, Experience, Certifications): Bachelor's degree in Computer Science or related field, preferred, or Associate's in Computer Science or Networking. Required minimum experience: 3-5 years or more of experience working in IT. Proficient in Windows Server, Windows 10/11, Microsoft Office, MS Exchange, and 365. Basic knowledge of network protocols, such as TCP/IP, DNS, and DHCP. Experience with network hardware, such as routers and switches. Excellent problem-solving and communication skills. Able to work independently and as part of a team. Not required, but helpful, experience with CCH Prosystems software installations and maintenance. This opportunity is located in our Tysons Corner, VA office primarily as an in-office position, with some remote support. If you are an ambitious and dedicated professional, our firm offers an optimal environment for your continued career growth and success. Rogers & Company provides competitive compensation and additional benefits, including: Benefits: Flexible time off (FTO), hybrid work arrangements, and firm holidays. Traditional and Roth 401K plans, with firm matching. Health, dental, and vision insurance. Short and long-term disability, AD&D, and life insurance. Minimum of 40 hours paid continuing professional education. Paid maternity and paternity leave. Annual performance-based bonus compensation. More About Rogers & Company Rogers & Company stands as a premier CPA firm serving tax-exempt organizations, employing a practice model focused on delivering high-quality work and achieving successful client service outcomes. Our client base includes nationally and internationally recognized charities, foundations, and associations, where our professionals collaborate to provide innovative solutions and measurable results. As an independent firm, Rogers & Company is a proud member of Alliott Global Alliance, a network comprising over 200 independent member firms across nearly 100 countries worldwide. Our commitment to diversity is evident in our employment practices, where we provide equal opportunities to all employees and applicants, irrespective of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. Please note that Rogers & Company does not accept unsolicited candidates, referrals, or resumes from staffing agencies, recruiters, or any other third-party paid services. Referrals, resumes, or candidates submitted to Rogers & Company, its employees, or owners without a pre-existing signed agreement by both parties covering the submission will be considered free of charge and become the property of Rogers & Company.

Network Deployment (Network Support) 2 Months Contract Washington, DC Hours of Coverage and Locations Installation services for inside network transformation will take place from 8:00 PM to 5:00 AM, Monday through Friday. This section outlines the activities, requirements, and responsibilities associated with network deployment for the network refresh/installation project. The primary goal is the physical deployment and turn-up of WAN, LAN, and WLAN environments at each client site. Deployment Scope, Activities, and Responsibilities The deployment scope encompasses various activities, from pre-installation preparations to the actual installation of network devices. Key Deployment Activities and Roles: Network Installation Activities: This includes installing Wireless Access Points, Switches, and Routers, along with performing cable management. Provider Summary of Obligations for Deployment Services: Scheduling resources and completing services per Installation Guide. Performing inside deployment activities: (4-hour visit for 1 engineer). This involves replacing approximately 10 network devices, powering down old devices, installing and cabling up new devices, and ticket updates. Network Technical Skills Cabling Knowledge: Understanding of Ethernet standards (e.g., Cat5e, Cat6, Cat6a). Familiarity with different types of cables and connectors (RJ45, patch panels). Installation Techniques: Proficiency in running, terminating, and testing cables. Knowledge of best practices for cable management and organization. Testing and Troubleshooting: Experience using cable testers and other diagnostic tools (e.g., ethernet testers). Ability to troubleshoot common connectivity issues. Network Fundamentals: Basic understanding of networking concepts (e.g., IP addressing, subnetting). Familiarity with switches, routers, and other networking hardware. Safety Procedures: Knowledge of safety protocols for working in various environments (e.g., avoiding electrical hazards). Soft Skills Problem-Solving: Ability to analyze issues quickly and develop effective solutions on-site. Attention to Detail: Precision in installation and testing to ensure compliance with standards. Communication: Ability to communicate effectively with clients and team members about technical issues and solutions. Time Management: Skill in prioritizing tasks to meet project deadlines efficiently. Adaptability: Flexibility to work in various environments and adjust to unforeseen challenges. #LI-CGTS #TS-3262

Title: Lifecycle Refresh Technician Type : Fulltime Responsibilities: Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software. Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support. Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support. Experienced in the use of Active AD consoles and managing devices and categories Push security patches and policies utilizing tools. Work with the Tier-3/4 imaging team for image and re-image of the workstations. Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools. Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow. Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support. Provide excellent customer service. Provide VIP support as needed. Provide onsite support and require to be on site five (5) days a week. Qualifications: Bachelor's degree and 5 years of relevant experience. ITIL V4, Microsoft, Cloud, and workstation-related certifications. Possesses or ability to obtain a Public Trust clearance.

Apex Systems is currently hiring for an AV Deployment Technician with our healthcare client. The AV Deployment Technician will be part of a greater deployment project across the entire healthcare enterprise. This individual will be responsible for installing and troubleshooting AV hardware/software; setting up AV equipment, loading software, cable management, and installations; and programming and configuring AV devices and equipment. If you are interested in learning more, apply TODAY! Qualified candidates will have the following experience and skills: 1+ year experience in IT within Helpdesk/Desktop support Prior AV experience is highly preferred Prior Cisco AV install/configuration experience Must have reliable transportation Location: Falls Church, VA, with travel to nearby sites Onsite expectation: 100% onsite Pay range: $28.12/hr If you are interested, please apply here or email an updated copy of your resume to **********************. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Seeking a customer-focused Tier 2 Deskside/System Technician to provide on-site 7x24x365 deskside and systems support for the U.S. Nuclear Regulatory Commission (NRC). This role supports NRC end users-specifically NSIR users-at the primary site in Rockville, MD, with required travel to Mount Weather, Bluemont, VA as needed. The position operates in a fast-paced government environment and requires hands-on technical support, strong communication skills, and the ability to work under tight schedules. Key Responsibilities Serve as the primary on-site point of contact for Tier 2 deskside engineering and break/fix support for desktop and laptop devices. Provide non-disruptive deskside support for deployment of Windows 10 and Windows 11 configured hardware. Configure, deploy, maintain, and support laptops, desktops, thin clients, and mobile devices, including associated peripherals. Perform hardware and software procurement, deployment, asset control, and disposal activities. Maintain and support a high-availability environment using virtualization and redundancy best practices. Perform systems maintenance, including software upgrades, backups, recovery, and file maintenance. Review systems weekly for critical updates, including preparation for exercises and response to emerging threats. Provide on-call after-hours support for Production Operating Environment (POE) system issues as required. Support practice, mock, and real DR/COOP exercises on-site. Liaise with Tier 3 teams for changes, upgrades, and escalations. Document all incidents, resolutions, and activities in ServiceNow ITSM, meeting defined resolution-time standards. Escalate issues to leads or management when solutions are unclear. Provide guided hands-on network or system support for site-specific customer needs. Perform duties that may require heavy lifting and movement of IT equipment. Required Technical Skills Hands-on experience deploying Dell laptop and desktop devices using Windows 10 and Windows 11 images. Break/fix deskside support for end-user computing devices. Experience using ServiceNow ITSM for ticketing, CMDB updates, and documentation. Knowledge of Microsoft Office Suite. Strong analytical and troubleshooting skills, including diagnosing patch-related issues. Ability to ensure workstation compliance with security patches and requirements. Strong documentation skills for troubleshooting, failed patch deployments, and remediation reporting. Preferred / Nice-to-Have Skills Experience in: Software testing System administration IT operations Enterprise IT environments Patch deployment and validation Test automation frameworks Certifications (or proficiency toward): CompTIA A+ CompTIA Security+ CompTIA Network+ Microsoft certifications Ability to obtain ITIL 4 Foundation certification Qualifications & Experience Bachelor's degree with 3+ years of relevant experience, or equivalent experience in lieu of a degree. Excellent customer communication, organizational, and time-management skills. Comfortable working in a government on-site environment with no telework. Ability to travel as needed between Rockville, MD and Bluemont, VA. U.S. Citizenship or U.S. Permanent Residency required. Must be able to obtain and maintain an NRC Public Trust Security Clearance prior to start (process may take 1-4 months). Position is covered under the Service Contract Act (SCA) and includes required Health & Welfare provisions.

Top 3 Technical skills: VMware experience Broadcast - workstation, Reply, TV Windows Shifts: Sunday - Thursday Tuesday - Saturday 10:00 AM - 6:00 PM or 2:00 PM - 10:00 PM Responsibilities: Collaboration, installation, and integration of IT centric workflows and technologies to support real time broadcast and production. On site support for live event staging and broadcasting. Supporting live events and the concepts of live video production techniques is required. Perform complex problem solving, backup, archiving, and business continuity to support maximum up time, often in a live high-pressure environment. Coordinate security on all Active Directory and Office 365 Apps. Responsible for monitoring, management, and administration of broadcast VM environment. Assist and direct Tier 1 resources with solving advanced issues.1 Provide departmental support on a rotating basis with other staff for arena events and provide 24/7 coverage. Maintain all documentation, including as-builts, wire lists, cable labeling, and other drawings. Complete scheduled change submissions and real time communication of active issues. Research and share recommendations for equipment acquisitions, upgrades, or replacements. Other duties as assigned. Minimum Qualifications: Bachelor's degree. 5 years of experience in supporting computer hardware, network, and PC operating systems. 7 years of multimedia experience inclusive of live event and broadcast production. Expertise working with Windows 2016 Server, Active Directory, DNS, DHCP, and Office 365. Demonstrable experience in advanced problem-solving techniques and monitoring. High degree of integrity, able to handle sensitive and confidential material. Effective interpersonal, written, and verbal communication skills. Ability to work effectively in a multifaceted, fast-paced environment. Able to initiate own daily assignments, follow through on matters of concern, and use independent discernment to take appropriate actions. Solid attention to detail, outstanding organizational skills, and ability to prioritize and meet timelines. Experience with online streaming platforms such as YouTube, Twitch, and other platforms commonly used for internet-based transmission and distribution. Knowledge of Visio/AutoCAD for the purpose of creating and interpreting documentation related to. Flexibility to work evenings, weekends, and holidays as needed. Thanks!

IT/ System Engineer (Level 2, 2.5, or 3) - Managed Services | Columbia, MD Salary: $85,000-$120,000 + Benefits (dependent on level of experience) A growing Managed Service Provider (MSP) in Columbia, MD is seeking a System Engineer to serve as the top escalation point for their help desk. This is a client-facing, support-focused role where you'll handle advanced troubleshooting, mentor junior techs, and provide onsite support at client locations (~25% local travel). This position is ideal for an experienced engineer who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and values both technical depth and customer interaction. What You'll Do: Act as the highest-level escalation point for inbound tickets and calls Own tickets end-to-end, escalating to vendors only when necessary Troubleshoot across a wide range of technologies, from desktops to advanced networking and cloud Configure and manage client backups Mentor L1 and L2 engineers, setting standards for documentation and client communication Provide onsite support for escalations, upgrades, and client visits (~25%) Maintain documentation and time entries in Autotask (or similar PSA) Partner with leadership to address recurring issues and improve processes What You Bring: MSP industry experience is required Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID/Azure AD) Windows Server & Virtual Servers Networking & Security (SonicWall firewalls, HP switches, VLANs, VPNs, routing basics) Experience with Autotask (or similar PSA/RMM tools) Excellent communication skills; able to simplify technical concepts for non-technical users Proven ability to mentor and support junior engineers Reliable transportation for local client visits (~25%) Must pass background check and drug screen Compensation & Benefits: Salary: $85K-$120K Benefits: Medical, Dental, Vision (partial coverage) + 401(k) PTO: 2 weeks PTO + 1 week sick Mileage reimbursement: $0.70 per mile

🚨 HIRING NOW: Service Desk Technician 🚨 🖥️ Onsite | Arlington, VA | Contract-to-Hire We're urgently hiring a hands-on Service Desk Technician to be the go-to IT presence in an Arlington, VA office. If you enjoy helping people, fixing issues fast, and being visible and trusted onsite - this role is for you. 💡 Why This Role Stands Out ✔ Immediate need ✔ Onsite, high-visibility role ✔ Fast interview process (1-2 interviews, same-day possible) ✔ Contract-to-Hire opportunity ✔ Personality & customer service > buzzwords 🔧 What You'll Be Doing Be the first point of contact for all IT support needs Provide full-time onsite support in a Dell + Microsoft environment Troubleshoot Windows, Microsoft 365, Outlook, Teams, and hardware issues Perform hands-on break/fix, device setup, and user support Deliver white-glove, customer-first IT support Build trust, solve problems, and win hearts & minds 🎯 What We're Looking For 2-3+ years in Service Desk / Help Desk / Desktop Support Strong experience with Dell hardware + Microsoft environments Excellent communication and people skills Someone who enjoys being onsite and hands-on Able to start immediately ⭐ This Is NOT 🚫 A remote role 🚫 A senior / strategic IT position 🚫 A “ticket-only” help desk job ✅ This IS a hands-on, people-focused IT support role where your presence matters.

The IT Engineer supports the daily operation, maintenance, and improvement of an organization's information technology environment. This role assists with infrastructure, cloud platforms, security tools, and end-user systems to ensure stable, secure, and efficient technology services across the organization. Responsibilities Support the operation and reliability of network infrastructure, cloud services, security platforms, and collaboration technologies. Assist with administration of Microsoft-based systems, including directory services, email platforms, identity management, and endpoint environments. Provide technical support for servers, workstations, peripherals, and software through both onsite and remote assistance. Install, configure, maintain, and upgrade operating systems, applications, and hardware components. Assist with system monitoring, data protection, backup processes, and endpoint security solutions. Communicate clearly and professionally with internal stakeholders, vendors, and service providers. Handle and install standard IT equipment, including desktops, laptops, and printers. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field. Entry-level to early-career experience supporting Microsoft Windows environments. Familiarity with directory services, email platforms, cloud productivity tools, and basic networking concepts. Strong troubleshooting, communication, and customer service skills. Experience with virtualization, cloud services, and security tools. Industry certifications such as CompTIA Network+ or equivalent knowledge. Work Environment This role is an onsite role with occasional field or remote support responsibilities and requires the ability to meet operational deadlines.

IT Support Specialist - Award-Winning Nationwide Consulting Firm About the Company We are an award-winning, nationwide Management Consulting firm with more than 20 years of proven success. Recognized multiple times as one of the best places to work, we pride ourselves on fostering a collaborative, innovative, and people-first culture. Due to continued growth, we are seeking a skilled IT Support Specialist to join our IT Operations team. This role is fully onsite, supporting employees in person five days per week. About the Role The IT Support Specialist is responsible for providing high-quality technical support, maintaining end-user systems, and ensuring smooth day-to-day IT operations across hardware, software, and communication platforms. The ideal candidate is technically strong, solutions-oriented, and passionate about delivering an exceptional user experience. Responsibilities End-User Support Provide Tier 1 and Tier 2 help desk support via phone, email, and ticketing system. Troubleshoot and resolve issues across Windows, mac OS, iOS, and Android environments. Document incidents and resolutions clearly within the support system. Manage, maintain, and continuously improve the help desk workflow. Systems & Applications Administer and support key business applications including Google Workspace, Zoom, Slack, Microsoft Office, JAMF, ManageEngine, Jira, and Okta. Perform laptop builds, upgrades, repairs, and replacements. Configure and support mobile devices (iPhone & Android). Assist with AV system setup and troubleshooting. Employee Lifecycle (Onboarding & Offboarding) Set up accounts, provision hardware, and lead IT orientation during new-hire onboarding. Properly offboard users, disable accounts, reclaim assets, and ensure secure data handling. Maintain accurate onboarding/offboarding documentation in line with security policies. Infrastructure & Process Improvement Assist with software and hardware installation, configuration, and upgrades. Maintain IT documentation, policies, and procedures. Support procurement, tracking, and lifecycle management of IT assets. Collaborate with the IT team to enhance processes and service quality. Qualifications Bachelor's degree in Information Technology, Computer Science, or equivalent experience. 3+ years of IT support experience in a professional environment. Strong proficiency with Windows OS, mac OS, iOS, and Android. Experience administering Google Workspace, Zoom, Slack, Jira, Okta, and Microsoft Office. Familiarity with JAMF, ManageEngine, or other device-management/security tools is a plus. Experience with AV systems (Zoom) preferred. Solid understanding of wired and wireless networking concepts. Excellent communication skills and a customer-first mindset. Relevant certifications (CompTIA A+, Google, etc.) are an asset. Eagerness to learn, grow, and contribute. Why Join Us You'll be part of a collaborative IT team in a highly respected consulting organization that values learning, problem-solving, and career development. This role offers the opportunity to support employees across multiple business units, ensuring they have the tools and technology needed to perform at their best.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Insight Global is seeking a Senior Service Desk Analyst to join a lean IT team in Arlington, VA. The immediate need is to deploy and image laptops, support users across two locations, and drive improvements in customer service and mobile device management. The role is onsite during the contract period, with potential for hybrid flexibility upon conversion. This is slated as a 3-6-month contract-to-hire full-time position. *Candidates must be able to work on W2 without sponsorship now and in the future* Key Responsibilities: Laptop Deployment & Imaging: Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred). Mobile Device Management (MDM): Implement, configure, and maintain Mobile Device Management solutions (Intune, JAMF, or similar). Set up and manage Intune environments, not just maintain existing setups. Service Desk Operations: Handle Tier 1-3 support tickets (6-8 per day, typically resolved in 15 minutes or less). Troubleshoot PC hardware and software issues. Support users in both Arlington and remote locations (cross-team and TeamViewer support). Manage Office 365, license permissioning, and MFA. Address phishing email incidents and keep devices up to date. Customer Service & Collaboration: Partner with Jason to improve customer service processes (CSR) across the organization. Work independently as an individual contributor within a 6-person team. Continuous Improvement: Identify and propose process improvements for service desk and Mobile Device Management operations. Must-Have Qualifications 2-5 years of senior helpdesk/service desk experience. Strong PC troubleshooting skills (hardware & software). Proven experience with Mobile Device Management (Intune, JAMF, or similar)-including setup and ongoing management. Experience with OS deployment and imaging (PLUS OS Deployer or equivalent). Office 365 administration and license management. Familiarity with MFA and phishing email response. Comfortable handling Tier 1-3 tickets. Self-motivated, fast learner, and proactive problem solver. Able to work onsite in Arlington, VA, 5 days/week during contract period. Preferred Qualifications A+ Certification, MCP, or Endpoint Manager certification. Experience with Windows-heavy environments. Experience with JAMF or other Mobile Device Management platforms. Experience with endpoint management tools. Work Environment & Schedule Team of 6, individual contributor (no mentoring/training responsibilities). 6-8 tickets/day; expected to take on a larger share to support current system admins. Contract period: 8-hour days (7:30-4:30 or 8-5, with 1-hour lunch). After conversion: Hybrid schedule (3 days onsite/2 remote), flexible hours. Career growth opportunities available; potential to advance in tech stack and leadership. No on-call required during contract (only 2 calls/year expected). Compensation: $35/hr to $43/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law

Apex Systems is currently hiring for a Service Desk Analyst with a leading federal program client in the government services industry. This role offers the chance to directly support a high-profile IT environment for a major federal agency, while gaining exposure to enterprise-level technologies. It's an excellent opportunity for someone looking to build a long-term career in IT, with strong potential for growth and internal promotion within the program. Qualified candidates will have the following experience and skills: Bachelor's degree and 2+ years of IT support experience OR 6+ years of equivalent experience Strong troubleshooting skills on Windows Operating Systems and Microsoft Office products Experience with ServiceNow and/or Remedy for incident and service request management Hands-on experience installing, upgrading, and removing software Advanced experience with Active Directory management and administration Familiarity with remote support tools (e.g., BOMGAR) for desktop and laptop troubleshooting Experience with patch management tools such as SCCM Location: Oxon Hill, MD Onsite expectation: Monday-Friday Pay range: $24.00/HR - $28.00/HR If you are interested, please apply here or email an updated copy of your resume to *********************** Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

We are seeking a Mid-Senior level IT Support Specialist who is skilled in ConnectWise, Windows servers, Azure, Hyper-V, VMware, Firewalls, TCP/ IP, DHCP, and DNS. The ideal candidate is a team player, able to hit the ground running, an excellent communicator and client relationship builder. The IT Support Engineer will be joining a customer-service driven MSP focused on "white glove" support. This MSP is well structured with respect to operations/ procedures, is big on automation, and has an extremely low turnover rate. They truly care for their employees and place a major emphasis on work life balance so much so they do not have any 24/7 clients compared to other MSP's. IT Support Engineer (Tier 2.5) MSP Responsibilities: Microsoft 365 administration & migration support Azure infrastructure (design, implementation, management) System Administration (Windows Servers) Security & compliance to safeguard infrastructure Backup & disaster recovery Network Infrastructure management (configure firewalls, provide support) IT Support Engineer (Tier 2.5) MSP Requirements: 3+ years of Microsoft cloud administration 3+ years of experience working for a Managed Service Provider REQUIRED* In-depth knowledge of Azure Networking, Azure Active Directory, Azure Storage, Azure Virtual Machines Experience with backup & disaster recovery Experience migrating clients over to the cloud Experience with VMware Experience with ConnectWise MCSE, MCSA, CCNA, AZ-400 a major plus IT Support Engineer (Tier 2.5) MSP Benefits: Salary: $80,000-$100,000 Medical, Dental, Vision insurance PTO + Company paid holidays 401k+ 3% match Employee growth plans & certification reimbursement Opportunity to work heavily in cloud technology