Information technology technician jobs in Baton Rouge, LA

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

The Help Desk Analyst 1 provides primary support services to internal users by effectively troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction. Responsibilities * Job Duties * Provides high-quality, consistent end user support services for all employees within FMOLHS. Troubleshoots and resolves end user issues by guiding user through corrective steps. Documents, logs, escalates, and follows up on issues with end users and sites. Coordinates with other IS areas to resolve problems if necessary. * Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring. * Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels. * Research new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods. * Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems. Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management. * Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems. * Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures. * Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes. Qualifications * 1 year experience in database applications or PC hardware & software. * High School Graduate or equivalent. * Experience supporting MS Office, web based applications, and remote users. Experience identifying and resolving hardware issues for laptops, desktops, and servers.

Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us! What you would do: * Diagnose and resolve issues associated with Firm software applications and operating systems * Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets) * Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation * Work with other IT teams to track recurring technology issues to resolution * Effectively utilize vendor support as needed * Identify and recommend production customizations and enhancements * Assist with implementation of new technology deployments or upgrades * Special projects as assigned by either the IT Support Manager or Chief Information Officer * Participate in after-hours on-call rotation for Helpdesk emergency tickets * Configuring integrated conference room technology, including equipment installation and troubleshooting What you bring: * Minimum of 2-3 years of experience in IT support * Strong problem solving and analytical skills, organizational skills, and attention to detail * Ability to work under short deadlines and demanding environments * Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues * Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences * Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts * Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts * Able to organize and prioritize personal workload in a fast-paced work environment * Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android) * Excellent oral and written communication skills. What you gain: * A phenomenal team in an extraordinary firm * Ability to grow professionally and personally * Excellent benefits: * Medical, Dental and Vision with wellness component * Free Telehealth coverage * Short- and Long-Term Disability * Pet Insurance * 401K and profit sharing (after completion of eligibility requirements) * Generous Paid Time Off Plus Paid Holidays * Tuition Reimbursement * In-house training and development If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you. Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage. 002

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Role : End User Technical Support Analyst (Desktop Support) Duration: Longterm Scope: • Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems. • Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages. • Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration. Expertise and/or relevant experience in the following areas are mandatory: • Active Directory Domain Services • Windows Imaging and Driver Management • User Profile analysis and migration • Customer Service Skills • Advanced troubleshooting with basic hardware and software components Expertise and/or relevant experience in the following areas are desirable but not mandatory: • Experience in deployments with Microsoft System Center Configuration Manager • Desktop and Mobile Device imaging and user transition • Third party software to be migrated and handled on a case-by-case basis

Turner Industries is a fully diversified industrial contractor. We help move the world forward by providing responsive, innovative solutions designed to increase plant production, reduce costs, reduce downtime, and even prevent shutdowns. Headquartered in Baton Rouge, LA, Turner Industries has over 20,000 employees with offices and job sites across the United States. Our single-solution approach in the petrochemical, refining, energy, pulp and paper, and related industries has made Turner one of the nation's top industrial contractors and earned us the No. 1 spot on ABC's 2024 Top Performers list. People are at the heart of everything we do. Their safety, security, and satisfaction have always been our top priorities. For proof, look no further than our strong working relationships and extraordinary workforce. Turner Industries Group has an opening for an IT Support Technician I to join our Information Technology team in Baton Rouge, LA. The role of the Operations Support IT Technician I is to provide technical assistance to Turner employees in a friendly, reliable, and dependable manner. This includes but is not limited to processing incidents and requests from start to completion. The employee will utilize a combination of internal and external resources with the sole function of being the main point of contact for these service requests. Essential Qualifications: Minimum High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience Minimum of 6 months experience in an IT Support Role Credentials preferred Must be a customer service minded professional Must possess excellent communication, interpersonal, organizational, and problem-solving skills Post-offer drug/alcohol screen and physical evaluation and background check Pass the required safety courses and comply with all required safety guidelines for OSHA, TWIC, and site-specific standards Maintain a current valid Louisiana Driver's license Meet Operations Support customer service standards Some knowledge of computer and common software applications such as Microsoft Office and Google Workspace; ability to communicate effectively orally and in writing, understand and execute oral and written instructions, and organize workload; must have excellent interpersonal skills, be able to listen, understand and analyze problems over the phone is preferred but not necessary Applicant/employee must not pose a direct threat to the health or safety of others in the workplace Functional Requirements: Address users in a friendly, courteous, and professional manner at all times; answer, evaluate and prioritize incoming voice and electronic customer requests; document all information given and received in the service desk application to track calls, emails, walk-ups, and project tasks; manage time and assignments efficiently to complete all ongoing projects, tasks, and deliverables; load and configure the company standard image on all new and existing computers; assist in maintaining an accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in the help desk system; adhere to all company and operations support policies, procedures, and standards; advise and instruct end users on the necessary activities to achieve solutions and minimize call back; answer users inquire in person and/or via telephone concerning computer issues including hardware, software, and network; install hardware and peripheral components including but not limited to monitors, keyboards, printers, and other misc. hardware; all hardware and software vendors to request service regarding defective products; participate in on-call rotation as assigned; perform additional assignments per supervisor's direction Compensation Final agreed upon compensation is based upon individual qualifications and experience. Benefits Depending on your employment status, benefits include health, dental, vision, life, ADD, voluntary life / ADD, disability benefits, leaves of absence, 401k, paid time off, paid holidays, telehealth access, and employee assistance program. Physical Involvement: Employee may be required to do the following: reaching in all directions; handling and manipulating objects and materials; coordinating the movement of eyes, hands and fingers to operate machines and equipment; lifting 30 to 50 pounds from ground level, waist level, and/or overhead; carrying objects, etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction; typing/data entry Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and/or protected veteran status in accordance with governing law .

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range: $50,000 - $55,000 per annum #LI-SV2 #LI-KUMARAN

Wampold Companies is a local Top 100 property management company located in Baton Rouge. requires excellent troubleshooting and communication skills. Work includes basic troubleshooting of hardware, software, and network devices, remote support of multiple locations, and user onboarding\offboarding. Familiarity with the M365 Suite is preferred.

An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Marathon Petroleum Company LP (MPC) offers internship and co-op opportunities to high-performing college students who want meaningful hands-on experiences in their fields of study. The following core values guide MPC's approach to doing business: Safety & Environmental Stewardship, Integrity, Respect, Inclusion, and Collaboration. Interns and co-ops work side by side with experienced professionals as contributing members of diverse work teams who create value for the company's shareholders. MPC believes that how we conduct our business is just as important as the bottom line. Responsibilities: A co-op/internship with MPC Information Technology can provide you the valued experience needed to work in today's competitive working environment while delivering efficient and innovative solutions. MPC ITS offers a diverse set of opportunities which gives you exposure to different areas of our business. With the potential to have multiple sessions and opportunities, you will gain valuable real-world experience while enhancing your skill set in one or more of the following IT job positions: Business Systems Analysis Intern: Acts as a liaison between IT and business units for translating business requirements into the development, implementation, and enhancement of new and existing systems. Identifies and evaluates new IT capabilities to improve business outcomes while recommending and communicating appropriate solutions and/or enhancements to current systems. Develops and executes processes for creating, managing, and executing quality assurance for technology solutions. Manages and or coordinates incident management execution in collaboration with internal and external parties. Cloud Engineering Intern: Supports development and execution of cloud strategy within Marathon's existing IT infrastructure. Implements Marathon's cloud strategy from a technical perspective, including design, planning, integration, automation, maintenance, and support of cloud architecture. May work with stakeholders across Marathon to evaluate public and private cloud systems to identify and deliver appropriate solutions. Cybersecurity Intern: Evaluates, tests, monitors, and maintains information technology (IT) and operational technology (OT) cybersecurity policies and procedures. Ensures adherence to identity management processes and controls to meet specific cybersecurity standards. Identifies security risks and exposures (data, application, infrastructure, devices etc.) and suggests measures to prevent future incidents and improve cybersecurity. Employ techniques and procedures for conducting risk assessments and compliance audits for IT and OT. Investigates and remediates security incidents such as intrusion, frauds, attacks, or leaks. Determines potential cybersecurity threats, coordinates preventive actions across the network leveraging intelligence from multiple internal and external sources and cybersecurity technologies. Identifies threat actors and their techniques, tools, and processes to identify and mitigate cybersecurity risks. Infrastructure Engineering & Operations Intern: Interns will focus on either Platform Engineering or Operational Technology (OT) Engineering. Both roles support routine maintenance, performance testing, and basic troubleshooting of infrastructure systems to ensure optimal reliability. Responsibilities include assisting with system configuration, backup and recovery procedures, analyzing performance data, and documenting solutions. OT Engineering interns additionally support industrial control systems such as HMIs and PLCs, collaborating with engineers and business teams to meet operational and technical requirements. Software Development Intern: Interns will focus on either Software Engineering or Quality Assurance (QA) Engineering, both collaboratively contribute to the software development lifecycle by ensuring both functionality and quality. The Software Engineering intern focuses on designing, developing, testing, and deploying enterprise software solutions, emphasizing automation, security, and continuous improvement. This role involves applying engineering best practices, participating in code reviews, and documenting technical requirements and designs. Meanwhile, the QA intern supports the validation of these solutions through manual and automated testing, assisting in the development of test strategies, creation/execution of test scripts, and reporting bugs. They work closely with cross-functional teams to uphold quality standards across releases and contribute to documentation, automation, and the ongoing enhancement of QA processes within an Agile environment. Qualifications: + Desired Majors: Computer Science & Engineering; Computer Science & Engineering Technology; Management Information Systems; Computer Information Systems; Information Systems & Analytics; Computer Engineering; Software Engineering and Computer Science; and other related IT disciplines + Strong academic performance + Candidates must be authorized to work in the US on a full-time indefinite basis without the need for employment visa sponsorship now or in the future. + Concurrent enrollment in a degree seeking program throughout duration of experience + Military experience a plus + Min - $24.95 per hour/Max - $31.19 per hour + We hire for the following locations: Corporate: Findlay, OH, San Antonio. TX; Refineries: Martinez, CA, Texas City, TX, Anacortes, WA, Garyville, LA Learn more about Marathon Petroleum's benefits at ********************* As an energy industry leader, our career opportunities fuel personal and professional growth. Location: Findlay, Ohio Additional locations: Anacortes WA Refinery, Galveston Bay Refinery, Garyville LA Refinery, Martinez CA Refinery, San Antonio, Texas Job Requisition ID: 00018342 Location Address: 539 S Main St Education: Employee Group: Full time Employee Subgroup: Intern Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here (*********************************************************************************************************************************** . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at *************************************** . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at ************************* .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role. About Marathon Petroleum Corporation Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.

As a Junior equipment Operator with APTIM, you will operate excavator, off road truck skid loader, man lift and extend a boom forklift fusion machines for installation of HDPE piping at the landfills we do our projects on. **Key Responsibilities/Accountabilities:** + Follow all maintenance and safety procedures. + Connect sections of pipe, using HDPE welding machines and PVC pipe with Glue and primer. + Maintain and adjust machinery to ensure proper performance. + Operate off road trucks and excavators on side slopes. + Measure materials or objects for installation or assembly. + Mix substances or compounds needed for work activities. + Repair or replace defective parts of machinery, such as rotary drill rigs, water trucks, air compressors, and pumps using hand tools. + Install well heads and valves **Basic Qualifications:** + Have a knowledge of safely operating assigned equipment. + Loads, transports, and unloads materials, tools, equipment and supplies. + Performs minor maintenance or cleaning activities on tools and equipment. + May require a high school diploma or its equivalent with previous years of experience in the field or in a related area. **PHYSICAL REQUIREMENTS:** Strength: Standing 50% Walking 20% Sitting 30% Lifting 35 lb. Carrying 35 lb. Pushing 0 ft-lb. Pulling 0 ft-lb. 2. Climbing O Balancing O 3. Stooping O Kneeling O Crouching O Crawling O Reaching Handling C Fingering C **Explanation for Symbols:** NP=Not Present, O=Occasionally (0-33%), F= Frequently (34-66%), C=Constantly (67-100%) **ABOUT APTIM** APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence. What you can expect from APTIM: + Work that is worthy of your time and talent + Respect and flexibility to live a full life at work and at home + Dogged determination to deliver for our clients and communities + A voice in making our company better + Investment into your personal and professional development As of the date of this posting, a good faith estimate of the current pay range for this position is $20 to $24 per hour. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM. **Employee Benefits** APTIM environ & Infra,LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace *********************************** . + Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and 10+ carriers to find the right benefits that work for them in their location. + Life insurance + Short-term and long-term disability insurance + Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law) + 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here: + APTIM 2025 401(k) Plan Features (makeityoursource.com) (***********************************getattachment/eaa3a0a0-e46b-447b-b8b7-18f2fbf26eae/APTIM-401k-Plan-Features.pdf) + APTIM - Helpful Documents **Watch our video:** **About APTIM - In Pursuit of Better** \#LI-Onsite \#LI-BN1 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may make their request known by e-mailing ********************************** or calling ************ for assistance. EOE/Vets/Disability

Bellwether is an established IT managed service provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has led to Bellwether being consistently named a “Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as it's based on feedback from our own team. We are seeking a proactive and customer-focused Technical Support agent to join our team. This role involves a mix of onsite client support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment. Essential Duties and Responsibilities: Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more. Manage deployment for enterprise-level workstations and tablets. Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers. Work with users to clarify information and set proper expectations. Report client or quality concerns to management. Active Directory user management. Collaborate with team members to support client needs and service delivery goals. Other responsibilities as assigned. Requirements: Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted). Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite. At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+) Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing. Ability to lift and transport computers and IT equipment as needed Valid driver's license, reliable transportation, and willingness to travel to client sites within the region. Ability to prioritize tasks and manage time effectively. Team-oriented mindset and customer-first attitude. Completion of some college coursework in IT, computer science, or a related field (degree preferred). Beneficial Knowledge: Experience with current versions of Windows Server. Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus. Compensation & Benefits: Competitive salary and performance-based bonuses Medical, dental, and vision insurance 401(k) plan with company match Paid vacation, sick leave, and holidays Certification and mileage reimbursement Professional development opportunities and company-sponsored events Friendly, business-casual work environment Additional Information: This position may require lifting equipment up to 50 lbs., prolonged periods of standing or sitting, and travel to and from client sites. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Sponsorship is not available for this position. Bellwether is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms. Saronic is seeking a skilled and proactive IT Service Desk Specialist with a strong background in both traditional IT support and manufacturing technology environments. This role provides critical day-to-day technical support for a mix of office, lab, and production floor systems, ensuring uptime and reliability across our distributed and fast-paced operations. The ideal candidate combines technical depth, excellent problem-solving skills, and hands-on familiarity with supporting users and systems in both corporate and manufacturing settings.Key Responsibilities: Provide IT support for hardware, software, and network issues-including desktops, laptops, servers, printers, and mobile devices-across corporate and manufacturing environments. Support production and engineering systems, including equipment used in assembly, testing, and manufacturing operations (e.g., connected devices, industrial PCs, IoT sensors, etc.). Troubleshoot and resolve escalated issues in a timely manner while maintaining high levels of customer satisfaction and communication. Assist with setup and maintenance of network configurations-routers, switches, firewalls, and VPNs-within both office and production areas. Perform regular system maintenance, software updates, backups, and security patches to maintain optimal system performance. Administer and troubleshoot Active Directory, Office 365, Intune, and cloud-based services (Azure, AWS, Google Workspace). Manage provisioning and deprovisioning of users, accounts, and hardware (onboarding/offboarding). Support collaboration and connectivity between R&D, engineering, and production teams to ensure seamless technology operation across environments. Assist in the implementation of automation initiatives, imaging, and deployment tools to improve IT efficiency and consistency. Enforce and promote IT security best practices, including access control, data protection, and compliance with DoD-related cybersecurity policies. Maintain accurate documentation within the ticketing system (e.g., Jira, ServiceNow, or equivalent). Collaborate cross-functionally with Engineering, Operations, and Production teams to support equipment setup, system integrations, and ongoing reliability. Required Qualifications: Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). 3+ years of IT support experience, preferably within a manufacturing, industrial, or hardware engineering environment. Strong troubleshooting skills across hardware, operating systems (Windows, mac OS, Linux), and network components. Familiarity with manufacturing IT systems, including connected devices, production networks, and IT/OT segmentation principles. Experience administering Active Directory, Office 365, Intune, and cloud-based collaboration tools. Solid understanding of networking (TCP/IP, DNS, DHCP, VPN, VLANs). Experience using helpdesk/ticketing systems and asset management platforms. Excellent communication and customer service skills; able to translate technical details into accessible explanations. IT certifications (CompTIA A+, Network+, Security+, or Microsoft certifications) are highly desirable. Physical Demands: Prolonged periods of sitting at a desk and working on a computer. Occasional standing and walking within the office. Manual dexterity to operate a computer keyboard, mouse, and other office equipment. Visual acuity to read screens, documents, and reports. Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies. Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). Benefits:Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and HolidaysParental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan Stock Options: Equity options to give employees a stake in the company's success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) . Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 10/11 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned Details: What do you need to succeed? TWIC required upon hire Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making; #LI-LG1#LI-ONSITE

Thank you for your interest in The University of New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attached the required documents in order to be considered for employment. Department IT End User ComputingJob SummaryJob Description Monitor network operations and services in the afterhours OTS Network Operations Center (NOC). Monitor the operation of the state networks for performance, fault, and change management. Take appropriate action to detected problems and alarms, investigate and report issues. Monitor server applications and performance. Take appropriate action and report issues. Provide statewide support for state owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals and media. Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards. Record service calls in web‐based tracking system and utilize system to document ticket resolutions. Assist with documentation related to proper routing procedure. Contribute to and update user support knowledge base include NOC processes. Provide limited support for approved mobile devices which contain state proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes. Train and assist end users on technical issues as a form of preventative maintenance. In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans. Identify, diagnose, and assist with resolution of network issues as related to end user problems. Assist in managing all assigned issues being handled by other internal IT units or external contractors. Participate in IT meetings as requested by management Function as a technical lead and provides guidance to student workers. Other tasks as directed. QUALIFICATIONS REQUIRED: Bachelor's Degree or Associate's degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree. Excellent analytical skills, effective organizational and time management skills. Great attention to detail and follow up. Ability to manage projects, assignments, and competing priorities. Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel. DESIRED: Advanced degree. Minimum two years of professional experience in a call center, helpdesk, or service desk. Minimum one year of professional experience in an information technology role Minimum one year of professional experience working in a network operation center. Minimum one relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS. Required Attachments Please upload the following documents in the Resume/Cover Letter section. Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems; Names and contact information of three references; Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher). See Diversity Statement instructions by clicking this link: ************************************************** Applications that do not include the required uploaded documents may not be considered. Posting Close DateThis position will remain open until filled. Note to Applicant: Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks. The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.

The Rope Access - NDE Technician is responsible for carrying out standard rope access operations under the direct supervision of an authorized Level 3 rope access supervisor. The technician will use Industrial Rope Access methods and related equipment to access and complete a wide variety of inspection, maintenance and other industrial work tasks while on ropes or in difficult access areas. Technicians must have the ability to perform work that is physically demanding, have good communication skills and the ability to assimilate a large amount of new information. Responsibilities may also include rescue operations, technical reports and administrative tasks. Work hours, locations, shifts and nature of work assignments vary greatly and travel may be required. Essential Job Functions * Maintains a safe, secure and healthy environment by adhering to Company/Customer safety standards and practices and to legal regulations, alerting others regarding potential hazards or concern; * Performs all duties as assigned and adheres to TEAM's Core Values and 7 Critical Choices. * Utilizes proper personal protective equipment. * Follows the Rope Access Supervisor's or the Rope Access Lead Technician's directions. * Displays a healthy respect for heights and follows all OSHA, site specific and Team safety procedures. * Understands work permits and participate in job hazard analyses. * Participates in required training, rope access certification sessions and maintains a working understanding of rope access safe working practices. * Works in accordance with TEAM rope access policies and Rope Access Code of Practice. * Inspects and verifies rope access systems and components before use. * Recognizes worksite hazards and notifies the Rope Access Supervisor of any unsafe conditions. * Maintains proficiency at rescue techniques and assist in rescues as directed and in accordance with certification level. Job Qualifications * Minimum of a High School Diploma or equivalent * Minimum 18 years of age. * IRATA / SPRAT certification * NDT/ NDE Certification preferred * Travel required. * Must have a capacity for work at height. Work Conditions * Field duties require outdoor work in a plant atmosphere with varying weather conditions. * Interaction with other crew employees, as well as supervisors and client personnel. * Working in plant and/or shop areas around production machinery with extreme noise levels. * Must be able to wear safety equipment as required by the safety department for personal protection. * May be at more than one job site in a day and must be able to tolerate climate changes. * May be required to travel out of town on a periodic basis. Physical and Mental Requirements * Ability to lift and carry 75 pounds. * Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking and stooping. * Tasks may also include physically moving and setting up inspection equipment (maximum component weight +/- 50 lbs.). * Climbing and working off of ladders, stairs, scaffolding and objects in excess of 100 ft. * Working extended hours and standing for extended periods of time. * Work in indoor and outdoor environments in conditions of extreme heat and/ or cold. * Work in and near industrial hazards. * Must be able to walk and climb except when performing non-field duties. * Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively. * Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations. * Ability to maintain focus and multitask effectively. * Exhibits sensible and responsible behavior. * Must meet IRATA/SPRAT certification requirements

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Turner Industries is a fully diversified industrial contractor. We help move the world forward by providing responsive, innovative solutions designed to increase plant production, reduce costs, reduce downtime, and even prevent shutdowns. Headquartered in Baton Rouge, LA, Turner Industries has over 20,000 employees with offices and job sites across the United States. Our single-solution approach in the petrochemical, refining, energy, pulp and paper, and related industries has made Turner one of the nation's top industrial contractors and earned us the No. 1 spot on ABC's 2024 Top Performers list. People are at the heart of everything we do. Their safety, security, and satisfaction have always been our top priorities. For proof, look no further than our strong working relationships and extraordinary workforce. Turner Industries Group has an opening for an IT Support Technician I to join our Information Technology team in Baton Rouge, LA. The role of the Operations Support IT Technician I is to provide technical assistance to Turner employees in a friendly, reliable, and dependable manner. This includes but is not limited to processing incidents and requests from start to completion. The employee will utilize a combination of internal and external resources with the sole function of being the main point of contact for these service requests. Essential Qualifications: * Minimum High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience * Minimum of 6 months experience in an IT Support Role * Credentials preferred * Must be a customer service minded professional * Must possess excellent communication, interpersonal, organizational, and problem-solving skills * Post-offer drug/alcohol screen and physical evaluation and background check * Pass the required safety courses and comply with all required safety guidelines for OSHA, TWIC, and site-specific standards * Maintain a current valid Louisiana Driver's license * Meet Operations Support customer service standards * Some knowledge of computer and common software applications such as Microsoft Office and Google Workspace; ability to communicate effectively orally and in writing, understand and execute oral and written instructions, and organize workload; must have excellent interpersonal skills, be able to listen, understand and analyze problems over the phone is preferred but not necessary * Applicant/employee must not pose a direct threat to the health or safety of others in the workplace Functional Requirements: Address users in a friendly, courteous, and professional manner at all times; answer, evaluate and prioritize incoming voice and electronic customer requests; document all information given and received in the service desk application to track calls, emails, walk-ups, and project tasks; manage time and assignments efficiently to complete all ongoing projects, tasks, and deliverables; load and configure the company standard image on all new and existing computers; assist in maintaining an accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in the help desk system; adhere to all company and operations support policies, procedures, and standards; advise and instruct end users on the necessary activities to achieve solutions and minimize call back; answer users inquire in person and/or via telephone concerning computer issues including hardware, software, and network; install hardware and peripheral components including but not limited to monitors, keyboards, printers, and other misc. hardware; all hardware and software vendors to request service regarding defective products; participate in on-call rotation as assigned; perform additional assignments per supervisor's direction Compensation Final agreed upon compensation is based upon individual qualifications and experience. Benefits Depending on your employment status, benefits include health, dental, vision, life, ADD, voluntary life / ADD, disability benefits, leaves of absence, 401k, paid time off, paid holidays, telehealth access, and employee assistance program. Physical Involvement: Employee may be required to do the following: reaching in all directions; handling and manipulating objects and materials; coordinating the movement of eyes, hands and fingers to operate machines and equipment; lifting 30 to 50 pounds from ground level, waist level, and/or overhead; carrying objects, etc.; standing; sitting; walking; seeing with or without correction; hearing with or without correction; typing/data entry Turner Industries is an equal employment opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability and/or protected veteran status in accordance with governing law.

Job DescriptionSaronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms. Saronic is seeking a skilled and proactive IT Service Desk Specialist with a strong background in both traditional IT support and manufacturing technology environments. This role provides critical day-to-day technical support for a mix of office, lab, and production floor systems, ensuring uptime and reliability across our distributed and fast-paced operations. The ideal candidate combines technical depth, excellent problem-solving skills, and hands-on familiarity with supporting users and systems in both corporate and manufacturing settings.Key Responsibilities: Provide IT support for hardware, software, and network issues-including desktops, laptops, servers, printers, and mobile devices-across corporate and manufacturing environments. Support production and engineering systems, including equipment used in assembly, testing, and manufacturing operations (e.g., connected devices, industrial PCs, IoT sensors, etc.). Troubleshoot and resolve escalated issues in a timely manner while maintaining high levels of customer satisfaction and communication. Assist with setup and maintenance of network configurations-routers, switches, firewalls, and VPNs-within both office and production areas. Perform regular system maintenance, software updates, backups, and security patches to maintain optimal system performance. Administer and troubleshoot Active Directory, Office 365, Intune, and cloud-based services (Azure, AWS, Google Workspace). Manage provisioning and deprovisioning of users, accounts, and hardware (onboarding/offboarding). Support collaboration and connectivity between R&D, engineering, and production teams to ensure seamless technology operation across environments. Assist in the implementation of automation initiatives, imaging, and deployment tools to improve IT efficiency and consistency. Enforce and promote IT security best practices, including access control, data protection, and compliance with DoD-related cybersecurity policies. Maintain accurate documentation within the ticketing system (e.g., Jira, ServiceNow, or equivalent). Collaborate cross-functionally with Engineering, Operations, and Production teams to support equipment setup, system integrations, and ongoing reliability. Required Qualifications: Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). 3+ years of IT support experience, preferably within a manufacturing, industrial, or hardware engineering environment. Strong troubleshooting skills across hardware, operating systems (Windows, mac OS, Linux), and network components. Familiarity with manufacturing IT systems, including connected devices, production networks, and IT/OT segmentation principles. Experience administering Active Directory, Office 365, Intune, and cloud-based collaboration tools. Solid understanding of networking (TCP/IP, DNS, DHCP, VPN, VLANs). Experience using helpdesk/ticketing systems and asset management platforms. Excellent communication and customer service skills; able to translate technical details into accessible explanations. IT certifications (CompTIA A+, Network+, Security+, or Microsoft certifications) are highly desirable. Physical Demands: Prolonged periods of sitting at a desk and working on a computer. Occasional standing and walking within the office. Manual dexterity to operate a computer keyboard, mouse, and other office equipment. Visual acuity to read screens, documents, and reports. Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies. Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). Benefits:Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and HolidaysParental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan Stock Options: Equity options to give employees a stake in the company's success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) . Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.