Information Technology Technician Jobs in Belmont, MA

Company - Our client is a global leader in professional services, known for its innovation and excellence in the IT and business services sector. With a commitment to digital transformation and cutting-edge technology solutions, they have been consistently recognized among the top companies to work for, boasting a strong presence in major cities worldwide. Job Title - IT Global Support Services Analyst Location - Boston, MA 02116 (Onsite) Role Type - Contract (6 months) Must Have Skills: Proven experience in an IT support role, including both remote and in-person customer service Full understanding of the Windows environment Extensive experience with Microsoft Office Suite A+ Certification Responsibilities and Job Details: Provide desktop support including hardware configuration, upgrades, imaging, and deployments Install and configure standard desktop software packages Diagnose and resolve hardware and software issues using ServiceNow ticketing system Liaise with third-party maintenance engineers for hardware-related support Respond to ServiceDesk requests and incidents promptly Participate in emergency support rotations, which may occur outside regular business hours Travel to other office locations to provide on-site support as needed Support innovation and development projects within the IT team Deliver exceptional customer service in a fast-paced technical environment Utilize ServiceNow or a related ticketing management system Holds a Bachelor's degree in Information Technology

One of our clients in Boston, MA, is urgently looking for Help Desk Support Technician . Hourly Rates: $28 - $30 per hour (W2) Duration: Long-term Must Have: Should have at least 5 years of experience with the following: Break-fix support for Laptop, desktop, tablets and associated hardware peripherals Hands-on experience with imaging and configuring laptops and desktops Expertise in providing support to O365 including Active Directory Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs Support for the Mobility devices. Experience with JAMF and iPhone support would be a plus Experience with Ticketing system - ideally with ServiceNow Responsibilities: Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform managed print service invoicing/meter read/polling report verification Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis

Technical support of desktop/laptop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT is required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc. Duties include (but not limited too) Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop support, printers, PDAs, iPad / iPhone, and LAN cable drops Troubleshooting and resolving software issues; reimaging computers/hard drives Backingup and restoring settings and associated systems administration activities Taking ownership of issues assigned to the team's queue through to resolution Categorize and prioritize end user support Requests and Incidents by utilizing ServiceNow ticketing systems to track tickets and provide up-to-date status and Information Responsible for the move equipment at the in-scope sites that have an associatedticket raised against it Performing asset inventory activities as needed (providing there is an associated ticket raised per activity, or an agreement has been made to perform the function as part of a dedicated project) Recommends and I or performs upgrades on systems to ensure longevity Interface with multiple levels of end users, management, VIPs and local technical staff. Roles and Responsibilities of Tech. • Typical Desk Side Support (DSS) tasks as identified • Direct Face-to-Face customer support. • Performs analysis and support of functional or corporate deployed Service(s) using fundamental problem solving techniques and root cause analysis concepts. • Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues. • Provides End-User support across all End-User services. • Applies technical knowledge to support end users for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all Digital Worker provided services. • Overall, provides a world class employee support experience with an exceptional emphasis on quality resolutions and customer support. • Resolves technical support issues of moderate to a high level of complexity within the established technical area of client computing and end user services. • Partners, as required, with members of a given team or other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified. • Identifies potential escalations and proactively alerts management as needed. • Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity. • Reviews, implements, and verifies changes/solutions of medium and high complexity and assess risk. • Ensures configuration and inventory management database entries are complete and accurate. Performs work assigned by others. Provides time / resource estimates for assigned tasks including time tracking activities where appropriate and in accordance with company guidelines. • Help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities. • Develop and maintain, accurate support documentation • Perform SCRP process and ACR/ICR updates • A work rotation is established that ensures that coverage is provided for the full opening hours of the lounge (7am through 7pm and weekends as required) Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. Compensation and Benefits A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

The Infrastructure Platforms team manages all server-related infrastructure and hardware within the datacentres in Clarks, including virtualisation, storage, compute, backup and recovery. We now have an excellent opportunity for someone keen to get experience in a broad range of systems and services. In larger companies, there's often a narrower focus, but working in the small team we have in Clarks means the role has accountability for many technologies. What You'll Do Day-to-day activities can vary from remote management of operating systems, performance monitoring and tuning, troubleshooting (often with broad involvement from multiple teams and including out-of-hours support), hardware replacement and maintenance of storage appliances, cabling, and firmware updates. Each day can be very different. This role requires a minimum of 3 days a week in the office. The broader infrastructure team is small, and as such, interaction between other team members while troubleshooting is critical. Requirement for out-of-hours support as needed and for hands-on support where needed. As the data centres and hardware are UK-based, travel at short notice may be necessary to meet the requirements of the role. What You'll Bring with You To be successful in this role, you will need: IBM Power hardware (5 years experience). Setup, configuration, troubleshooting, maintenance, firmware and software management, including familiarity with hardware components AIX and Linux System Administration (5 years experience). Must be on IBM Power architecture. Must include IBM AIX, SUSE and RedHat Linux. This includes patching, OS upgrades, deployment, troubleshooting, and shell scripting in ksh and bash. Must also have a good knowledge of role-based access. HMC Configuration, upgrades, and maintenance. These LPARs underpin our key SAP solutions, and approximately 150 are running, split between our UK sites. VIOS configuration and management. Brocade SAN switches - including zoning and configuration/maintenance troubleshooting connectivity issues, fibre cabling and associated hardware. IBM Storage, including provisioning, snapshot restore and replication policy maintenance. IBM Workload Scheduler - 3 - 5 years, including HADR. Platform maintenance, upgrades and level 3 support for the processes. Experience in troubleshooting, capacity planning and DR procedures. Maintaining SFTP servers and scripts. IBM Spectrum Protect-including maintenance of tape libraries and disk backup targets. It must also include ALMS management. LPAR2RRD for system monitoring and tuning. Experience working in very small teams, needing to make risk-based decisions under pressure. Must be able to communicate effectively with both the wider team and business project teams as required. About Clarks Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks' archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee - and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead - Clarks is never standing still.

Job Title: Level I Technical Support Specialist Schedule: Monday - Friday | 8:30 AM - 4:30 PM (35-hour work week) Contract: 6-month contract with strong potential for full-time conversion About the Role We're seeking a proactive and customer-focused Level I Technical Support Specialist to join a collaborative and security-conscious IT team. This is a fantastic opportunity for someone early in their IT career to gain hands-on experience, contribute to meaningful projects, and grow into more advanced roles over time. The ideal candidate is process-driven, eager to learn, and excels at supporting end users with patience and professionalism. Key Responsibilities Deliver Level I support to a diverse internal user base, both in-office and remote Troubleshoot Microsoft Office 365, Windows 10/11, and Citrix-related issues Reimage, configure, and deploy laptops (supporting annual hardware upgrade cycles) Perform user and device administration through Active Directory Maintain accurate ticket documentation and escalate complex issues when needed Follow established IT procedures with attention to detail and security best practices Assist with miscellaneous IT tasks and support projects as needed Provide user-friendly guidance to a largely non-technical audience Required Qualifications 2+ years of experience in an IT help desk or technical support role Proficient in Microsoft Office 365 and Windows OS environments General knowledge of Citrix and basic troubleshooting capabilities Experience imaging and deploying laptops Familiar with Active Directory administration Patient, friendly, and able to support users of all technical levels Strong attention to process, security, and documentation Associate's degree in IT or equivalent experience Nice to Have Exposure to Linux Experience with ServiceNow or other IT ticketing systems Why This Role? Join a close-knit IT team with a promote-from-within culture Access to mentorship, training, and certification opportunities Be part of impactful technology upgrades and process improvements Build a strong foundation for long-term growth in IT

Azara Healthcare is a leader in the community healthcare data analytics industry, is adding to their Support Team. Azara is looking for an Application Support Specialist to be part of a team responsible for the day-to-day application support of existing customers of the DRVS Analytical and Reporting solution. You will be responsible for walking customers through the process of achieving their goal with the software, whether the problem relates to a user error, a bug or something else entirely. The Application Support Specialist will also be responsible for maintaining the productive customer relationship and identifying those that need extra attention through our Designated Support Account program. Azara Healthcare has an exciting fast-paced, collaborative environment and we are looking for the right person with the drive to grow with us! Role and Responsibilities: Provide timely and accurate troubleshooting for Azara product issues Analyze and resolve customer concerns Support Specialists interact with end-users via phone, email, or messaging to help resolve their technical and application issues Support Specialists record all technical issues and resolutions in Jira Create workaround procedures when standard procedures have failed and ensure issue are resolved in a timely fashion Educate customers on the training resources available Escalate issues as appropriate Qualifications and Education Requirements: Candidate should have a BS and be proficient and comfortable working in a technical environment. Candidate must be analytical, organized, proactive and able to work independently with minimal supervision Candidate should possess good oral and written communication skills and be willing to act as a team player Candidate must be able to manage multiple tasks and assignments simultaneously; must be both detail and deadline oriented. Healthcare industry processes/knowledge is preferred Customer service/ product support experience is preferred Azara offers a full suite of medical plans, 401(k) plan, 10 company holidays, 4 weeks of paid vacation time and other benefits in addition to a competitive salary. If you are interested in applying for any of the Azara career opportunities, please send a cover letter and resume to ***************************.

IT Support Specialist We're seeking a proactive IT Support Specialist to provide technical support across multiple locations. If you enjoy troubleshooting and working hands-on with technology, this is a great opportunity to grow your career. Responsibilities: Provide 60% in-person and 40% remote (phone, email, chat) support. Participate in a weekly help desk rotation (8 hours). Troubleshoot and resolve Level I hardware, software, and network issues. Escalate Level II/III issues as needed. Update the ITSM ticketing system and confirm issue resolution. Collaborate with IT security, infrastructure, and applications teams. Follow and enforce IT security policies. Contribute to knowledge-base documentation. Handle multiple support tasks and projects efficiently. This 6-month contract-to-hire role primarily supports regional offices with occasional travel to other locations. Some projects may require out-of-state travel. Expect on-call duties, some weekend work, and 3-5 hours of overtime per week. Benefits: 401k with employer match Medical, dental, vision insurance Life & disability coverage Flexible spending accounts Additional supplemental benefits Requirements: 1+ years of tech support experience (or 2+ years without IT degree/certifications). Proficiency in Windows, MS Office, Active Directory, and networking. Experience imaging, configuring, and troubleshooting PCs. Knowledge of email security and encryption tools. Strong customer service, communication, and documentation skills. Flexible with on-call, weekend work, and occasional overtime. Valid driver's license, clean record, reliable vehicle for transporting IT equipment. Willing to travel out of state for initial training (expenses covered). Must pass a background check and drug screening (excluding marijuana). If you're looking for a hands-on IT role with growth potential, we'd love to hear from you!

Responsibilities Provide first-level support to end users by answering basic questions about computers or software applications, performing troubleshooting tasks to identify and resolve technical issues, and escalating or transferring issues to appropriate resources when necessary. Ensure all service desk tickets are addressed promptly and resolved within the service level agreements (SLAS) defined by the business. Support the research of emerging technologies and help to identify and analyze opportunities for new and/or improved processes and procedures. Co-own the implementation, configuration, and maintenance of new and existing systems. Lead projects to support the business and function, as needed. Own account administration, routine audits, and documentation of all process and procedures within the function. Assist with operating system updates and new software and hardware installations. Provide on-site support as needed in our Boston, MA office, and in other locations, as needed. Experience, Qualifications, & Skills 3-4+ years hands-on experience in IT systems support and administration. Associate or bachelor's degree in computer science, information technology, system administration, or a closely related field, or equivalent experience, preferred Demonstrated research ability, ability to organize and communicate data and technical information in a way that is easy to comprehend, regardless of the audience. Ability to maintain a high level of confidentiality and adhere strictly to predetermined security protocols Ability to remain level-headed and act with precision and care even in high-stress situations. Proactive approach to learning and development, able to identify and pursue learning opportunities to successful completion

Reporting to the Sr. Manager of Channel Strategy & Customer Experience, the Business Operations Support Specialist serves as the primary point of contact for our critical business systems and applications affecting the day to day operations of the customer service team. This team, in collaboration with Business, Product, IT, and Vendor teams, is responsible for system configuration, optimization, and change management, as well as initiating, tracking, and managing escalations to leadership, system vendors, Product and/or IT teams. You will manage a wide range of systems and applications which requires broad business process knowledge and systems thinking to ensure systems are integrated, optimized and available for customers and service teams. You will work closely with various Product teams to support plan, design, build, and test optimal solutions for systems and applications. You will consult with business partners across core platforms and departments, ensuring new initiatives are integrated with operational processes that will positively impact the customer and employee experience. Callouts: - This role is hybrid in Cumberland, RI ; in office Tues-Thurs, from home M/F. - 3-5 years of experience required - Looking for candidates that have worked with both Business and IT resources; someone who can take an issue and translate it to a developer - The ability to recognize patterns in issues - Candidate will act as the front line of support for the help desk - Experience using Twilio nice to have Job Responsibilities • Provide business support for applications supporting Customer Service Operations, escalating issues as appropriate, and monitoring escalations for timely resolution. • Configure, maintain, and govern select business systems and manage access to applications for customer service operations • Document, maintain, and govern configuration files and business system documentation and records • Configure, monitor, report, and audit automated processes, including outbound calling campaigns, email, and other communication channels, to ensure systems and processes perform as expected and adhere to SLA agreements, State/Federal laws and regulations, and Customer Experience expectations. • Collaborate with Product and IT teams to perform system maintenance, production incident problem management, identification of root cause, remediation of the problems and provide off hour support when required for product deployments and issues. • Assist with the planning, evaluation, and implementation of functionality and features including but not limited to IVR/ IVA, Web, email, Chat, SMS 2-way Text, Speech Analytics, Bots, Agent CRM, Agent tools, and interaction routing strategies • Partner cross-functionally with Business and Product teams to build business application requirements for new systems and features, coordinate system testing and ensure enhancements of systems and integrations run accurately and efficiently according to business requirements • Support release roll-out and deployment plans, contingencies, and back-out plans • Emergency and storm role commitment; this is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. • The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Education/Experience • Bachelor's Degree, preferably in Business or Information Technology or equivalent work experience • Minimum of 5 years related experience; including digital channel management experience • Experience working directly with IT resources and processes providing day-to-day application support for customer service teams including troubleshooting, issue documentation and resolution, and performance optimization • A curious, detail-oriented, and proactive problem solver with the ability to work well in team environments and in individual contributor capacities • Excellent communication and organizational skills with the ability to manage a diverse set of products and projects simultaneously Preferred Qualifications • Utility experience preferred but not required • Agile project management and or business process improvement experience • Experience working in a call center and or digital product environment • Experience with tools like Twilio, Sitecore, Salesforce, etc. • Knowledge and understanding of customer systems within a regulated environment

IT Technical Support Associate Salary: $75k - $85k per year (depending on experience) Hours: Monday through Friday This is a full-time, direct hire position and is fully on-site Summary: Seeking a skilled professional with expertise in SQL scripting, PowerShell scripting, and software testing. The ideal candidate is responsible for optimizing database queries, testing software for performance and reliability. Networking knowledge is a plus. This is a 100% onsite position. Responsibilities of the IT Technical Support Associate: SQL Scripting & Database Management: Develop, optimize, and maintain SQL scripts for database management, reporting, and automation. PowerShell Scripting & Automation: Create and maintain PowerShell scripts to automate system administration, software deployments, and monitoring. Software Testing & Quality Assurance: Design and execute test cases for software applications, ensuring performance, security, and functionality. Software Consolidation: Work with internal teams to evaluate, integrate, and streamline software tools and platforms, reducing redundancies and improving efficiency. Troubleshooting & Support: Diagnose and resolve issues related to databases, automation scripts, and application performance. Networking (Preferred): Assist with basic network troubleshooting and integration of applications across networked environments. Qualifications of the IT Technical Support Associate: Proficiency in SQL scripting (T-SQL, PL/SQL, or similar). Experience with PowerShell scripting for automation and system management. Knowledge of software testing methodologies (manual & automated testing). Strong problem-solving and troubleshooting skills. Ability to work collaboratively in a fast-paced environment. Experience with software migration/consolidation projects (Preferred/nice to have). Basic networking knowledge (DNS, TCP/IP, VPNs, firewalls). (Preferred/nice to have). Familiarity with cloud platforms (AWS, Azure, GCP). (Preferred/nice to have). Understanding of DevOps tools (CI/CD pipelines, version control, etc.). (Preferred/nice to have). IT Technical Support Associate Location: Chelmsford, MA Salary: $75k - $85k per year (depending on experience) Hours: Monday through Friday This is a full-time, direct hire position and is fully on-site

We are looking for an exceptional Information Technology Associate to join an innovative team at one of our valued clients in Boston, MA. This position offers you the chance to advance your career in the financial services sector, collaborate with a talented team, and make a significant impact on a growing organization. Benefits: Healthcare Medical (PPO or HMO) Dental Insurance Health Savings Account (HSA) 401(k) As an Information Technology Associate, you will: Deliver hands-on support for laptops, servers, and internal IT infrastructure to ensure smooth daily operations Act as the primary point of contact for technology vendors, maintaining strong and productive relationships Support the planning and execution of IT initiatives, including system architecture and cloud integration Identify opportunities to streamline processes and implement tech-driven workflow enhancements Qualifications: Bachelor's degree or comparable professional experience in IT or related field Proven background in IT support, with a focus on cloud-based platforms such as AWS, Microsoft 365, Dynamics 365, and Microsoft Entra Ability to manage competing priorities, collaborate across teams, and respond proactively to business needs Self-starter with the flexibility to work independently and as part of a collaborative team Preferred: Familiarity with hybrid workplace technology environments Working knowledge of mac OS systems Exposure to scripting or modern programming languages, as well as AI tools or platforms A genuine interest in financial markets, investing, or investment modeling About Market Street Talent We are a specialized staffing and consulting firm focused on staffing solutions for Information Technology positions. We are heavily invested in the IT vertical and that's what our clients and candidates love about us. We understand the nuances of IT placement the platforms, positions, background and the intricacies of specific jobs. We know what it takes to find highly skilled technology specialists that fit seamlessly into a company's culture. Our Vision: is to promote and foster the growth of information technology (IT) in our world, one candidate, one client, one community at a time. Our Goal: To coach clients and candidates through the entire placement process and cultivate long term healthy business relationships. Our Culture: At MST, we believe in pursuing excellence in everything we do, treating everyone with the utmost respect, and showing empathy for our community.

Fulltime Field Support/Help Desk Technician Hybrid - Greater Boston ONLY Candidates Local to the Boston area to Apply $60-65k plus bonus NO C2C - Must be able to work without sponsorship IT Helpdesk - Field Engineer - Level II - 3+ years' experience Ability to travel to clients onsite in and around the Boston area (Waltham, Cambridge, Boston) Great communications and ability to work with our client users and customer VIP executives Imaging to a workstation - InTune Experience Laptop workstation setups and user onboards are the main functions of client office support, which includes A/V media rooms, Wi-Fi/Network, Printers, Phones, Level1 Helpdesk triage and troubleshooting, etc.… Cloud Experience - Azure and/or AWS preferred Supporting Level 1/2 ticket requests for clients as part of the helpdesk team and rolling into our Helpdesk Manager/Lead Some background with Windows including Windows 11 upgrade support and rollouts to laptops Some background in MacOS workstation support Some background with InTune, Kandji and similar imaging and deployment software

This End User Support Specialist position provides end-user technology support for the Fidelity Investments (City, State) location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: · Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony · Analyze and resolve end-user hardware, software and connectivity issues · Configure workstations for new users and upgrades existing equipment and software · Configuration/reconfiguration of hardware, including workstations and printers · Work closely with peers and team members to quickly resolve issues. · Identify, troubleshoot, and diagnose issues · Differentiate between hardware and software problems and apply appropriate solution · Provide support and set up for video conference events · Leverage telemetry tools such as NexThink to quickly resolve technical issues · Perform routine deskside surveys to ensure all work locations are setup with the standard equipment · Work in a change-controlled environment · Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls · Support work outside of regular hours in order to accommodate business needs · Accommodate rapidly changing requirements and non-standard requests once approved · Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience · Meet Service Level Targets - Timely and accurate execution of service requests & incident tickets. Minimum 8 tickets per day - Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests · Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window · Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is a 4.7 out of 5 based on customer surveys · Knowledge of local LAN infrastructure Skills and Knowledge: · Proficient in use of device building/service tools- Microsoft Autopilot, Active Directory, Intune vSphere, JAMF · Knowledgeable of basic networks topology, switches, routers, etc · Proficient supporting hardware and software on Windows OS & MAC IOS devices · Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit · Strong written and verbal communication skills · Ability to think independently, organize, prioritize, multitask and execute on assignments · Develops and enhances customer relationships · Exhibits positive attitude, works well with other team members, business partners, can do attitude Education and Experience · Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support · Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA are a plus.

The Manager of IT Security/ISO role is to provide vision and leadership for developing and supporting information security initiatives. This is the top information security position with the responsibility for helping to set organization policy, strategy, standards, and procedures for information and system security, protection, disaster recovery, and business continuance. It is responsible for the development and implementation of security audits and procedures to ensure system and information integrity, availability, reliability and confidentiality and legal/regulatory compliance. The position ensures the organization's information technology complies with all applicable federal, state, and local information privacy and related laws and regulations. It sets, monitors and enforces security elements within application, infrastructure, and data architectures and development methodologies. Education/Training: Bachelor's degree preferred Work experience of 6-12 years may be substituted in lieu of education Minimum 5 years' experience managing and/or directing an IT and/or security operation. Experience with, ProofPoint, Palo Alto, M356, Siem/SOC oversight, Network Protocol Analysis, and other security products and troubleshooting tools is desired. Licenses/Certification: CISSP Certification preferred Responsibilities Participate as a member of the IT management team in governance processes of the organization's security strategies. Lead strategic information security planning to achieve business goals by prioritizing defense initiatives and coordinating the evaluation, deployment, and management of current and future information security technologies. Develop and communicate information security strategies and plans to executive team, staff, partners, customers, and stakeholders. Develop, implement, maintain, and oversee enforcement of policies, procedures, and associated plans for system security administration and user system access based on industry-standard best practices. Work closely with IT department on corporate technology development to fully secure information, computer, network, and processing systems. Oversee the administration of all computer security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and anti-virus software. Develop, track, and oversee the information security services annual operating and capital budgets for purchasing, staffing, and operations. Recommend and implement changes to information security policies and practices in accordance with changes in local or federal law. Creatively and independently provide resolution to information security problems in a cost-effective manner. Define and communicate corporate plans, procedures, policies, and standards for the organization for acquiring, implementing, and operating new information security systems, equipment, software, and other technologies. Assess and communicate any and all security risks associated with any and all purchases or practices performed by the company. Collaborate with CIO, CTO, privacy officer, and human resources to establish and maintain a system for ensuring that security and privacy policies are met. Assist with the design and implementation of disaster recovery and business continuity plans, procedures, audits, and enhancements. Where applicable, supervise recruitment, development, retention, and organization of information security staff in accordance with corporate budgetary objectives and personnel policies. Promote and oversee strategic information security relationships between internal resources and external entities, including government, vendors, and partner organizations. Remain informed on trends and issues in the information security industry, including current and emerging technologies and prices. Advise, counsel, and educate executive and management teams on their relative importance and financial impact. Ongoing development of Sturdy Health's Identity Access Management program. Position Requirements Proven experience in planning, organizing, and developing IT security and system technologies. Experience in planning and executing information security policies and standards development. Excellent knowledge of technology environments, including information security, building security, and defense solutions. Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems Good understanding of computer systems characteristics, features, and integration capabilities. Experience with systems design and development from business requirements analysis through to day-to-day management. Excellent understanding of project management principles. Superior understanding of the organization's goals and objectives. Demonstrated ability to apply IT in solving security problems. In-depth knowledge of applicable laws and regulations as they relate to security. Proven leadership ability. Ability to set and manage priorities judiciously. Excellent written and oral communication skills. Excellent interpersonal skills. Strong negotiating skills. Ability to present ideas in business-friendly and user-friendly language. Exceptionally self-motivated and directed. Keen attention to detail. Superior analytical, evaluative, and problem-solving abilities. Exceptional service orientation. Ability to motivate in a team-oriented, collaborative environment. Work Conditions On-call availability and periodic overtime. Sitting for extended periods of time. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. AGE AND DIVERSITY RELATED CRITERIA: Consistently treats patients, colleagues and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics and cultures. ABILITY TO FULFILL JOB EXPECTATIONS: Must have the ability to the perform essential functions of the position, including required work hours, locations and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation. PHYSICAL DEMANDS: Sit for long periods of time. Use their hands to handle, control, or feel objects, tools, or controls. Repeat the same movements. See details of objects that are less than a few feet away. Speak clearly so listeners can understand. Understand the speech of another person.

Insight Global is looking for Field Support Specialists for a large Telecommunication and Renewables client. This position is stationed at different sites in various locations. The ideal candidate will have an interest in the telecommunications industry and want to complete survey and design work. This person must have their own car to drive from their home to each site and will be reimbursed for the mileage they use during work hours. On a daily basis, this person will be collecting observable data on the overall telecommunication infrastructure, such as telephone poles, address information, and anything else that is visually identifiable. As well as, completing survey and design work and scheduling site meetings with commercial and corporate property managers for interior surveys. This individual must be comfortable with travel and potential overnight stay. Required Skills and Experience: 1. Successful completion of HS diploma or GED 2. Own vehicle & valid driver's license 3. Interest in the telecom industry and comfortable working in the field 4. Comfortable with customer interaction 5. Flexibility to commute / stay overnight in a hotel if needed (hotel prepaid & food voucher included) Nice to Have Skills: 1. Previous experience or exposure to working with telephone poles or cables (coaxial cables, copper cables etc.) Hours: (5) 8 hour days per week. Travel: 1-2 weeks at a time. Typically deploy on a Monday morning and come back Friday afternoon. 50/50 to 75/25 travel to local work. Willing to travel at least 26 weeks out of the year or more. Compensation: $21.00/hr Benefit packages for this role include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up for the challenge. We love the balance of hard work and fun - so, you'll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development and want to set you up for success here at BAL and beyond. Who you are: You are looking for work that has a purpose. You aren't afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren't afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome. We're better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It's a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people's lives. Come be a part of something special, where you can have an impact and be valued just for being you! In addition to competitive pay, a discretionary annual bonus, and a supportive, team-oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match. OVERVIEW: The Practice Support Lead I serves to support the overall management of specified legal teams within a particular office. PRIMARY RESPONSIBILITIES: Serve as dotted line supervisor for paralegals of 4-5 legal teams (aka “the squad”). Review productivity of paralegals on the squad. Review and ensure adherence to performance metrics for all paralegals on the squad. Train squad paralegals and answer questions. Serve as practice support point of contact for squad. Serve as Quality champion for the squad including deploying Quality initiatives to the squad. May serve as a product line specialist or be deployed to an operational support team. Provide ongoing training, guidance and information to squad. Maintain quality and consistency on squad. Reassign caseloads when attorneys or staff leave BAL, including the coordination with other legal staff/departments as necessary. Provide feedback for performance reviews of staff in squad. Conduct or assist with performance reviews, disciplinary actions, and hiring in conjunction with the squad. Assist with disciplinary actions. Serve as a liaison between staff and attorney. Motivate, develop, and direct squad staff. Work with team to identify and correct errors and problems. SUPERVISORY RESPONSIBILITIES May coach, lead, and motivate the team to meet strict deadlines. May determine and adjust team and individual objectives. May monitor and analyze department work to develop more efficient use of resources while maintaining a high level of accuracy. May be responsible for establishing a positive work environment, providing career development opportunities, executing performance management, conducting feedback sessions, maintaining accountability and establishing goals for continuous improvement. Bring extraordinarily high personal energy to the task at hand and create an environment that fosters passion and teamwork. Understand and have experience in leading change. Provide training to new and existing staff as needed. QUALIFICATIONS: 2 years' experience as a Senior Paralegal II and demonstrated ability to perform the functions of the position. Bachelor's degree or equivalent. Demonstrated mastery of Senior Paralegal II skills and abilities. Must have knowledge and experience in both NIV and IV. Proven ability to be the “Go To” person on a team. Ability and willingness to share knowledge in a helpful manner. Ability to ensure tasks are completed accurately and timely by others. Strong project management skills. Ability to communicate with diplomacy and tact. Demonstrates willingness to take on additional responsibilities and challenges. WORKING CONDITIONS: Able to sit and work at a computer keyboard for extended periods of time. Able to stoop, kneel, bend at the waist and reach daily. Able to perform general office administrative activities: copying, filing, delivering and using the telephone. Able to lift and move up to 25 pounds occasionally. Regular and on-time attendance. Must be able to prioritized, schedule and complete testing required for multiple applications with overlapping schedules. A certain degree of creativity and flexibility is required. Hours may exceed 40 hours per week. Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required. Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment. BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to *******************.

IT Support Engineer - Boston We're looking for a skilled and motivated IT Support Engineer to join our Boston team. This role focuses on delivering top-notch end-user support, contributing to IT initiatives, and maintaining local IT systems. The ideal candidate is tech-savvy, customer-oriented, and thrives in a fast-paced, collaborative environment. Responsibilities: Provide hands-on desktop support for onsite and remote users in Windows and Microsoft 365 environments Troubleshoot hardware, software, network, and peripheral issues (e.g., laptops, printers, mobile devices, video conferencing) Support IT projects including software rollouts, office expansions, and infrastructure upgrades Manage IT support tickets, ensuring timely resolution and adherence to SLAs Maintain documentation for IT processes and known issues Support key business applications, including third-party financial software Handle service requests and incidents, escalate when needed, and assist with root cause analysis Coordinate with vendors/MSPs for issue resolution and hardware replacements Contribute to automation and self-service improvements Provide data for internal service performance reporting Qualifications: 5-7+ years of IT support experience in customer-facing roles Proficient in Windows, Microsoft 365, mobile device support, and video conferencing tools Experience with Azure, OneDrive, SharePoint, and MS Teams Basic networking knowledge (switches, WAPs, VPN) Strong communication and problem-solving skills Ability to multitask and work independently in a dynamic environment Comfortable working with senior stakeholders Preferred: Experience in Financial Services or regulated industries Microsoft or Cisco certifications (MCSA, MCSE, CCNA) Familiarity with ITSM tools like ServiceNow

Interested in leading a team at a leading private investment firm? You will be joining the desktop engineering team, responsible for managing and maintaining the teams global Windows, Mac and virtual desktop environments, ensuring optimal performance and security. You will also find opportunities to improve current systems and processes and help the team to improve performance. You will have expertise in modern endpoint technologies and automating software deployments. You will provide tier-3 support upon escalation from other teams. This firm is a leader in their field, deploying over $150 Billion to a variety of asset classes both public and private. Technology and people are at the forefront of their approach and vital part of delivering impact to a diverse group of investors. Office in Downtown Boston Area: 3 days onsite. No up-to-date resume required.

Salary Range: $60K-$75K | Non-exempt | Bonus Eligible Schedule: Full-time | Monday - Friday, 9-5 | 1 day/week in the office About the Role: Our client is seeking a highly analytical IT Sourcing Analyst to join their innovative and fast-growing commercial advisory team. This is a fantastic opportunity for an early-career professional with a background in consulting, research, or technology advisory. If you enjoy working with data, building models, and supporting strategic negotiations with top-tier IT vendors, this role is for you. The ideal candidate is a detail-oriented individual with strong communication skills, Excel expertise, and an interest in helping enterprise clients make informed decisions around IT sourcing and vendor relationships. Key Responsibilities: Lead and analyze IT vendor pricing, proposals, and contract terms Conduct market intelligence research and maintain vendor benchmarks Build total cost of ownership (TCO) comparisons and financial models Assist in creating high-impact client deliverables and sourcing tools Support internal knowledge bases and delivery frameworks Contribute to proposal writing and RFP responses for prospective clients Collaborate on blog writing, podcast topics, and webinars for marketing Required Qualifications: Bachelor's degree 2-3 years of experience in consulting, research, or sourcing-related role Experience in IT Sourcing or infrastructure procurement preferred Advanced proficiency in Microsoft Excel, PowerPoint, Word, and Outlook Strong analytical skills with experience in data comparison and modeling Excellent written and verbal communication skills Highly motivated, organized, and able to multitask in a team environment Why Apply? In this role at a respected advisory firm that partners with Fortune 500 clients on critical IT initiatives, you'll join a collaborative, inclusive, and award-winning culture recognized as one of the Best and Brightest Companies to Work For. If you're passionate about problem-solving, vendor negotiation, and making data-driven decisions, we'd love to hear from you! Founded in 1969, JOHNLEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHNLEONARD is an equal opportunity employer committed to representation, belonging, and accessibility in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.