Information technology technician jobs in Boise, ID

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow

Job Description Tier 2 Help Desk Technician - Bytagig At Bytagig, we're more than just an IT service provider - we're a dedicated partner to small businesses, startups, and entrepreneurs. Whether acting as your full-scale internal IT department or supporting your in-house team, our mission is simple: help your business run efficiently today while preparing for tomorrow's growth. We take a people-first approach to technology, ensuring every client receives personal, attentive service tailored to their unique needs. With a deep passion for IT, a drive for continuous improvement, and a commitment to doing whatever it takes, the Bytagig team is here to help you succeed. Our team thrives on curiosity, accountability, and fun - because we believe great service starts with a great culture. At Bytagig, you won't just be another cog in the machine - you'll be part of a team that values innovation, integrity, and growth. Here's what you can expect when you join us: A supportive and collaborative environment where your voice matters Opportunities to grow your skills, tackle challenging projects, and make a real impact A culture that celebrates learning, accountability, and having fun along the way A team that's passionate about technology and people If you're driven by purpose, eager to learn, and ready to be part of something meaningful - we'd love to meet you. Bytagig is a great place to grow your career! You will be exposed to a variety of technologies, and if you possess a strong work ethic and a desire to expand your IT expertise, we encourage you to apply! Learn more about us: Bytagig About Page The Tier 2 Help Desk Technician handles advanced IT support requests and escalations from Tier 1 staff. This role requires expertise in network, server, and VOIP administration, with the ability to proactively maintain, monitor, and optimize client IT systems. The position is on-site and requires frequent client site visits in the Boise area. Responsibilities Provide friendly, timely, and effective IT support to clients, ensuring a positive experience Troubleshoot, analyze, and resolve complex technical issues across networks, servers, VOIP, and end-user devices Monitor and maintain client systems proactively using advanced tools and solutions Deploy, configure, and maintain desktops, laptops, servers, network devices, firewalls, and VOIP systems Collaborate with Tier 1 technicians to diagnose, escalate, and resolve issues efficiently Apply diagnostic techniques to identify root causes, recommend solutions, and implement fixes Document all support actions, system changes, and resolutions in the tracking system Train users on proper use of hardware, software, and network resources Provide on-site client support regularly and assist with project delivery as needed Test and maintain system capabilities to ensure optimal performance Perform all other duties as assigned Qualifications High school diploma or GED required; relevant IT certifications a plus (e.g., Microsoft, Cisco, CompTIA) Valid Driver's License required 3+ years' experience in Tier 2 or equivalent IT support role, preferably at an MSP Strong experience in network administration, including LAN/WAN, routing, switching, firewalls, and wireless networks Strong experience in server administration, including Windows Server, Active Directory, and Office 365 environments VOIP system administration experience Proficient in troubleshooting hardware, software, and networking issues across a variety of platforms Ability to manage a flexible schedule and work on-site at client locations Excellent communication skills, able to translate technical information to non-technical users Physical Requirements Ability to lift and carry up to 40-50 lbs Comfortable working on ladders up to 10 feet Able to use basic hand tools (tools provided) Work Location & Schedule Monday - Friday 100% on-site at 9300 W Overland Rd, Boise, ID Compensation & Benefits Hourly pay: $24-$27/hour Benefits include medical and dental insurance, 401K with company match, PTO, and professional development assistance EEO Statement Bytagig is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Powered by JazzHR PyYJbS1437

Full-time Description WE ARE HIRING! We are seeking a dedicated and customer-focused Systems Specialist to join our team. As a Systems Specialist you will be a primary point of contact for our employees, providing technical support and resolving technical issues in a timely and professional manner. This role offers an excellent opportunity to assist users, troubleshoot technical issues, and contribute to maintaining a smooth and efficient technology environment within our organization. Why Work with Us? At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth. It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans. In This Role, You Will: Respond promptly to help desk requests via phone, email, and ticketing systems. Provide troubleshooting for desktops, laptops, printers, and peripheral devices. Assist with user account setup, password resets, and permissions management (Active Directory, email, etc.). Install, configure, and maintain computer systems, software, and network equipment. Assist with routine maintenance tasks (e.g., updates, patches, backups). Identify recurring issues and propose solutions or preventive measures. Be able to solve complex technical issues and provide timely support and solutions. Document processes and procedures where appropriate. Requirements Associate's degree in Information Technology or related field, or equivalent experience preferred. Experience providing technical support in a Help Desk or customer service environment. Strong analytical and problem-solving skills. Excellent communication and customer service skills. Ability to work effectively in a team and manage time efficiently. Ability to life and move IT equipment as needed (up to 30 lbs).

Full-time Description Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Summary: The Help Desk Specialist's primary responsibility is to resolve, triage, escalate, and track all incoming requests for technical assistance. This includes systems analysis, purchase and provisioning, implementation and deployment, upgrades and technical/administrative support. The position reports to the Chief Technology Officer and will work closely with IT team members and bank staff to ensure the reliability, security, and efficiency of the bank's network, applications, printers, phones, mobile devices, remote access, video and other systems/platforms. Requirements Essential Duties & Responsibilities Perform assigned duties in accordance with the Bank's Mission, Vision and Core Values; and provide the Bank's customers with timely, responsive and exceptional service in accordance with the Bank's customer service standards. Provide first and second level technology service desk support for internal employees; answer, evaluate and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing technical problems. Record, track, and document the service desk incident/problem/change problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Manage the Bank's service desk ticketing system following basic ITIL standards while adhering to the expected IT SLA requirements. Set up user accounts, permissions and passwords; install, troubleshoot and repair hardware, software, printers, phones and AV equipment. Order equipment and software as required and coordinate with vendors. Work with 3rd party vendors and internal staff to resolve application and hardware issues. Manage mobile devices including ordering, provisioning, updating and Mobile Device Management administration. Manage Bank software licenses and ensure only appropriately purchased, licensed and approved software is installed on Bank owned workstations. Provide training and education services to staff for systems or applications, and perform new-hire IT orientation. Develop help sheets and knowledge base articles for end users. Communicate and report any banking system downtime or scheduled maintenance to the appropriate staff. Access software updates, drivers, knowledge bases and frequently asked questions resources on the Internet to aid in problem resolution. Apply diagnostic utilities to aid in troubleshooting. Identify and learn appropriate software and hardware used and supported by the organization include banking applications. Test fixes and follow up with staff to ensure problems have been adequately resolved. Assist in the development and implementation of IT procedures and, where applicable, create workflow and process documents. Keep current with the latest technologies and job knowledge. This may include reviewing new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional work groups and organizations. Perform other duties as assigned. Required Qualifications 2 to 4 years' experience in a technology support role Proficient computer skills with collaboration and productivity tools including Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, PowerPoint); internet; email. Preferred Qualifications Exceptional customer service skills 2 years support experience in banking or financial institution core systems and applications Strong knowledge of troubleshooting hardware such as printers, workstations, phones, etc. Ability to organize and prioritize tasks at an individual level under a variety of conditions and constraints with minimal guidance Effective oral and written communication skills Strong analytical ability Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl.

The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security. This position is required to be on site. Hours are: 6a - 6p Sun/Mon/Tue alternating Wed Essential Functions: Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support Respond to requests for technical assistance in person, via phone, and electronically, based on urgency Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed. Proactively update users on status, document resolutions and perform timely follow-ups in accordance with established policy/standards Requirements Qualifications: Associate degree in Computer Science, Information Systems or related field, or equivalent work experience One + year experience in customer service role providing technical support ITIL v3 or v4 Foundation certification or 1 year's work experience in an ITIL environment preferred IT-related certifications preferred (CompTIA A+, Network+, Server+, CCNA or Microsoft) Above average desktop/laptop/network/hardware/software/application troubleshooting skills Microsoft Server Technologies, VMWare Windows Operating Systems, Active Directory, O365 Compensation: The compensation for this position is $37,595 - 50,470 annually. Final offer amounts are determined by multiple factors including experience and skillsets.

Job Description Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to 30+ branches located in ten western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you'll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are seeking a On-Site Customer Tech Support to join our Remote MFP Support team at a local office in Oregon, Idaho, Washington or Utah. If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry-level roles too. Essential Job Duties Use software to remotely access client computers to remotely troubleshoot and diagnose our customer's network connectivity with multi-functional devices such as copiers and scanners. Communicate with customers via phone, email, etc. to gather information for troubleshooting. Work closely with sales representatives, customers, and field technicians to resolve network related problems. Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success. Qualifications 0-2 Years of experience working with TCP-IP Networking Some computer knowledge mixed with a willingness and capability to learn. Natural problem-solving ability combined with a passion for fantastic customer service. Excellent written and oral communication skills. Ability to work in a fast-paced environment. Preferred, but not required Qualifications: Associates degree preferred Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred. Network+ or A+ Certifications a plus. Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred. Benefits Advancement and growth into leadership roles. Potential to advance to roles within other departments such as field networking, Managed IT services, unified communications, etc. Team-player environment. Medical/Dental/Vision/Life insurance plans. Matched 401k. PTO, Vacation, Sick Leave. FSA/HSA programs. Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger. #LI-Onsite

On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $40-$45/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $40-$45 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Boise, ID, US Bilingual (Spanish - English) We are currently seeking a motivated bilingual (Spanish-English), customer-oriented Technical Support Specialist to fill an onsite, office-based support position. The primary objectives of the Technical Support Specialist are to develop and maintain a thorough and complete knowledge of all HydroPoint products (including, but not limited to WeatherTRAK, WaterCompass, and Baseline Product lines) in order to provide an exceptional level of support to HydroPoint customers, distributors, and specifiers. A successful Technical Support Specialist will have the ability to quickly identify a customer's need, provide timely solutions, and communicate those solutions to the customer to maximize customer satisfaction. This is an onsite, office-based position in our Boise, Idaho location. This team operates out of our Baseline, Inc. office which is a subsidiary of HydroPoint Data Systems, Inc. Key Responsibilities: Handle all in-bound customer support interactions (phone calls, email, web requests) Appropriately escalate technical support issues within the technical support team, and provide any data or support in order to facilitate a quick resolution to the customer's issues Maintain ongoing follow-up outreach and communication loop with customers to keep them informed of expected steps, timelines, status updates and problem resolutions Document case notes, troubleshooting details, action plans, and resolutions for all support interactions in the company CRM service case system (Salesforce) Use the company Return Authorization process to facilitate warranty product replacements Maintain clear and accurate records of all customer interactions Maintain a professional manner at all times Technical Customer Support Specialists must be able to communicate clearly and effectively with HydroPoint personnel, distribution and other channel partners, and customers Must be available to work a set day shift Monday-Friday (flexible schedule options are available) Other duties as assigned or directed by the company Required Skills & Experience: Spanish-English bilingual language skills A proven track record in a technical support, call center, and customer service position is required High School Diploma or equivalent Minimum of two years of technical customer support experience is strongly preferred Hardware and software technical troubleshooting background is highly desired Experience in irrigation principles and systems is preferred Experience with electrical and/or mechanical systems is preferred Experience with IoT, networks, and cellular communications is preferred Excellent written and verbal communication skills are required Proficient with Outlook, Microsoft Word, Microsoft Excel, and/or other basic computer-based communication tools Practical problem-solving, critical thinking, and troubleshooting skills Well-honed listening skills and ability to identify root cause problem statements An ability to diffuse high-pressure situations through effective communication and empathy A hunger to learn and the ability to flourish in a dynamic, high-growth entrepreneurial environment Self-starter with a hands-on approach to training and a desire for continued learning Positive attitude and ability to work well as part of a collaborative team Ability to quickly learn irrigation, electrical, and networking technology-related concepts and effectively apply the concepts to troubleshoot and help educate others Attention to detail and the ability to assess and prioritize multiple tasks efficiently Desired Characteristics: High school or equivalent (Required) Call center: 2 years (Preferred) Software troubleshooting: 2 years (Preferred) Customer support experience Technical support

Job DescriptionDescription: Kendall Auto Group is seeking a Marketing Technical Support Specialist to collaborate with our team in the support of dealership personnel for our diverse group of car dealerships; including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Jeep, KIA, Lexus, Lincoln, Mazda, Mercedes-Benz, Porsche, RAM, Scion, Subaru, Toyota, and Volkswagen. This is not a remote position and requires on-site work in Meridian, Idaho. The primary responsibility of the QA/Technical Support Specialist is to proactively identify issues with our marketing and technology channels while providing support to dealerships for website and inventory issues: Handling incoming support calls, emails Inventory support Website support Solving support tickets over the phone or creating tickets for follow-up Identify and resolve inventory issues from DMS, IMS, and CMS Inventory reports Website Quality Assurance testing Phone number QA testing Website/Vendor Audits The required work schedule is Monday - Friday 8:00 am - 5:00 pm. We offer competitive hourly pay depending on experience. Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Washington, Idaho, Oregon, Montana, and Alaska. Kendall has been selling and servicing vehicles since 1937. Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers. Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great! Requirements: Positive Attitude and a Commitment to Excellence Willingness to Collaborate with and Contribute to a Winning Team Ability to Embrace and Drive Positive Change A proven track record in technical support and troubleshooting is required Wordpress skills are a plus HTML skills are a plus Automotive inventory experience is a plus Excellent written and verbal communication skills Proficient with e-mail, Microsoft Word, Microsoft Excel, and other basic computer-based communication tools Practical problem-solving skills Well-honed listening skills

Fisher's Technology Fisher's mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the "Best Places to Work in Idaho" for the last sixteen years. Fisher's is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at ******************** Position Summary Fisher's Technology is seeking a service-oriented and tech-savvy Tech Support I, Corporate to join our Internal IT team in Boise, ID. This role is the front line of IT support, responsible for resolving day-to-day technical issues and providing an exceptional support experience to our internal users. The ideal candidate is eager to grow their career in IT, enjoys helping others solve problems, and takes pride in delivering consistent, responsive service. This is a perfect opportunity for someone looking to gain exposure across endpoint support, user account management, and IT operations in a dynamic, fast-paced business environment. Roles & Responsibilities Technical Support * Serve as the first point of contact for internal users seeking technical assistance. * Troubleshoot and resolve issues related to desktops, laptops, printers, software, and basic networking. * Assist with password resets, application access, and Microsoft 365 application support. * Respond to and manage service tickets through ConnectWise PSA (or JIRA). * Provide in-person and remote support using ticketing and remote access tools. * Support device provisioning, imaging, and setup for new employees. * Assist with onboarding/offboarding tasks including account creation, email setup, and permissions. * Maintain cleanliness and organization of IT workspaces and hardware staging areas. * Monitor, resolve, and escalate issues flagged through RMM tools to Tier 2 as needed. * Perform routine system checks, update installations, and device maintenance. * Help enforce IT standards and best practices across assigned support areas. * Deliver on the Service Level Objectives (SLOs) from the company and meet KPI expectations. * Travel for IT project tasks, as needed. * Participate in on-call rotation for after-hours support. Process Optimization & Documentation * Maintain and update IT documentation, playbooks, how-to-guides, and knowledge base articles. * Analyze processes and recommend improvements to support workflows and team coordination. * Actively participate in team meetings and contribute to action item tracking. * Identify recurring user issues, process gaps, or tool inefficiencies and relay findings to the IT Manager for continuous improvement planning. Requirements Technical Qualifications: * Basic troubleshooting knowledge of user access issues, software installs, and driver problems. * Experience supporting users via phone, remote tools, and in person preferred. * Familiarity with computer hardware, printers, and basic networking (DNS, DHCP, TCP/IP). * Basic understanding of the Open Systems Interconnection (OSI) model preferred. * Basic understanding of Windows 10/11 OS, Microsoft 365 apps, and Active Directory (AD). * Familiarity with Voice over Internet Protocol (VoIP) phone systems preferred. Certifications: * CompTIA A+, Network+ or Security+ (Preferred - if none, opportunity to earn A+ within 90 days from start of employment) * Microsoft 365 Certified: Fundamentals (MS-900), preferred. Qualifications: * 1-2+ years' equivalent experience in IT Support or 3-4+ years' experience in customer service, preferred. * Excellent communication and customer service skills, both on the phone and in writing. * Ability to communicate technical issues clearly and effectively to non-technical stakeholders. * Strong ability to work in a team environment, providing training and support to Fisher's Team members and stakeholders. * Must be able to lift 25 lbs. frequently, 50 lbs. occasionally, and 50+lbs. with assistance. * Clean driving record. Fisher's Technology offers an extensive benefits package that includes the following: * Medical, Dental, & Vision Insurance * Life Insurance * Additional Voluntary Life Insurance * Paid Time Off * Paid Holidays & Extra Floating Holiday * 401(k) & 401(k) Matching * Employee Assistance Program * Flexible Spending Account * Health Savings Account * Hospital Indemnity * Short & Long Term Disability Insurance * Accident & Critical Illness Insurance

Are you currently working toward a Computer Science, Computer Information Systems, or engineering/math degree at an accredited college or university? Are you interested in a career in IT? Would you like to work on a team to practice skills relevant to your desired career? If so, you could be the perfect candidate for our Information Technology Intern- Server Team role at Idaho Central Credit Union! Idaho Central Credit Union's mission is to help our members achieve financial success. As an Information Technology Intern, you will assist in various IT projects and gain knowledge and experience about the function of our Server Team in the Credit Union. At work, your Primary Responsibilities will include: Analyst and report on all controls associated with the ICCU Security Program. Working with IT Security Analysts and other stakeholder to help ensure that ICCU is secure and available through the implementation of best practices, risk-based security requirements, and set controls. Maintaining and support the Splunk SIEM Product used by ICCU. Provide front line monitoring and configuration of security systems. Assist in security investigations. Other duties as assigned. Before you apply, make sure you have: Are either a current Junior, Senior or in a current Post Graduate degree course with an accredited university. Taking relevant courses focused on IT Security. Able to work during agreed upon schedule. Also, please let us know in your application if you have: Begun working toward a Computer Science, Computer Information Systems, Engineering/Math degree or a related degree at an accredited college or university. Security certifications such as Security+. This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines. You must be eligible for membership at Idaho Central Credit Union to obtain employment. About Idaho Central Credit Union: Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you're a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success. Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law. The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

OPEN-COMPETITIVE EXAM NO. 2050 * CONTINUOUS RECRUITMENT * SALARY (LIBRARY): $75,032 - 88,094 RESIDENCY REQUIREMENT WAIVED This position is responsible for providing all areas of computer related technical support including installation, configuration, maintenance, troubleshooting and repair of personal computers, peripherals, applications software and telecommunication equipment and services. The incumbent has the added responsibility of recommending alternative procedures to users whenever appropriate. While the ability to exercise independent judgment is a requirement, general supervision is received from administrative personnel. Does related work as required. TYPICAL WORK ACTIVITIES: (Illustrative Only) * Installs, diagnoses, troubleshoots, maintains, configures and repairs computers, peripherals, monitors, network printers and other technology information equipment. Works with equipment vendors to further troubleshoot advanced issues or replace equipment under warranty; * Performs preventive maintenance, software and hardware upgrades on all technology equipment; * Installs and configures software applications on computers; * Creates, maintains and troubleshoots users in the domain management system and adjusts security access rights; * Provides technical support by phone, email or in person to users, and records interactions in the help desk ticketing system; * Discusses software and hardware needs with users to determine what needs to be modified or upgraded; * Troubleshoots technical problems; notifies and work with appropriate IT staff members to keep abreast of current issues and runs diagnostics on equipment; * Maintains database of workstations and any IT related equipment; * Provides maintenance of the telephone system and handset equipment, including equipment replacement and assisting users with configurations changes; * Logs, tracks and follows up on all users, concerns and problems; notifies users of impending down time during regularly scheduled hours; * Prepares forms, reports, and statistics as required. MINIMUM QUALIFICATIONS: (A) Graduation from a regionally accredited or New York State registered two year college or university with an Associate's Degree and two (2) years of experience in the installation, maintenance and technical support of computer software and hardware applications; or (B) Graduation from high school or possession of a High School Equivalency Diploma and four (4) years of experience as described in (A); or (C) An equivalent combination of education/training and experience as defined by the limits of (A) and (B). SPECIAL REQUIREMENT: Possession of a Class D Driver's License valid in the State of New York; Ability to lift 30 lbs. SUBJECT OF EXAMINATION: The examination will consist of: a rated evaluation of training and experience. Only your rating on the evaluation of training and experience will be considered when computing final scores. RATED EVALUATION OF TRAINING AND EXPERIENCE You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information.

Many employers offer jobs; at Boise Cascade, we offer career opportunities. We are one of the largest manufacturers of plywood and engineered wood products in North America and are the only wholesale stocking distributor for building products that can service the entire United States. We offer a wide range of entry-level careers for new workers and advanced career opportunities for seasoned professionals. Our broad national footprint provides opportunities in many career fields including sales, technical design/drafting, engineering, maintenance, I/T, administrative, production, warehousing and distribution and CDL truck driving. We welcome diverse backgrounds, views, and skills as we believe it results in stronger teams, inspired solutions, and greater agility as an organization. Boise Cascade has an exciting opening for a Millwork IT Software Specialist! Please review the responsibilities and needed qualifications below and apply today! Scope Front-line Software support position for MWD and Paradigm configurator software. This person would be an expert on how to use all areas of the Software from an end-user perspective and be able to train users on current SOPs and processes. This position would support and interact with all Boise Cascade MW branches (non-BROSCO). Responsibilities Field support phone calls and emails from both External Dealer customers and Internal Branch customers Process ongoing software maintenance needs for Customers and Users Determine software issues and escalate to development personnel as needed Manage and maintain Software Team ticket solution Build and maintain Software usage SOPs Perform ongoing and project based Software Testing Responsive to internal and external customer needs. Embrace and support all our core values. Demonstrate strong commitment to safety, quality, environmental awareness, and continuous process improvement. Perform other duties and responsibilities as assigned. Business travel is required. Qualifications Basic Qualifications: College degree, or equivalent work experience in related job function. Preferred Qualifications: Role may require technical certification. About Boise Cascade Boise Cascade has been in the business of manufacturing wood products and distributing building materials for over half a century. Today we're one of the largest manufacturers of plywood and engineered wood products in North America - and the only wholesale stocking distributor for building products that can service the entire United States. Because our business is built on relationships, our associates are critical to our success. And we're committed to investing in them. That's why we offer a comprehensive benefits package designed to have a positive impact on all areas of your life - from health and well-being, career and community, to financial security and personal safety, with many benefits beginning on your first day of employment. We call it, Total Rewards. Here's a snapshot of what we offer: Our Benefits Medical + Prescription Drug Dental + Vision Flexible Spending Accounts (Healthcare + Dependent Care) 401(k) Retirement Savings with company contribution Paid Time Off (20 days per year) Paid Holidays (10 per year) Paid Parental Leave (6 weeks) Life Insurance

The Help Desk Tech helps users achieve optimum use of their computer and the network by performing needs analysis, procurement support, installation, training, preventative maintenance and problem resolution. Responsible for installing, configuring, and maintaining corporate hardware and software for team members. Manages the help desk system and responds to team members request in timely and professional manner. The Help Desk Tech has routine contact with Information Systems staff, all levels of employees as end users, and vendor representatives. Responsible for coordination of all activities regarding the organization's help desk. Essential duties and responsibilities include the following. Other duties may be assigned. Configuration of team member's equipment to connect to the Network/Internet. Provide team member support and technical issue resolution via E-Mail, phone and other electronic medium. Configure team member's software to connect to LAN and Internet application servers. Provide training to team members in the use of system and applications. General understanding of Microsoft OS and application operations related to company offered services. Identify and correct or advise, on operational issues in team member's computer systems. Perform creation of new accounts using company provided tools. Manage existing user accounts using company provided tools. Qualifications/Experience: Able to work independently and efficiently to meet deadlines. Able to promptly answer support related email, phone calls and other electronic communications. Self motivated, detail-oriented and organized. Experience with hardware and software issues. General understanding of networking principals. Proficient in LAN and Internet related applications such as E-Mail clients, FTP clients and Web Browsers. Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee is frequently required to lift up to 10 pounds. The employee is occasionally required to lift up to 25 pounds.

MicroTech Systems is looking for an IT Support Specialist Level 3 to join our team in our Boise, Idaho office. This person will be performing complex network architecture / design, performing Windows Server deployments / migrations / decommissions, network infrastructure deployments / migrations / decommissions, client application deployments / migrations, email deployments / migrations, and other related IT support tasks associated with supporting client systems and networks. . The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with clients and provide IT support via specified client IT projects. Requirements: Minimum of an Associate's degree in Applied Science (Computer / Network) (or the equivalent) is preferred MSP Experience preferred Four years of related technical support experience - including but not limited to: Advanced Network Design / architecture Expert infrastructure installation / configuration / troubleshooting Internet, Firewall, Switch and Wi-Fi VLAN installation / configuration / administration / troubleshooting Expert Microsoft server and Microsoft server application migrations Expert Hypervisor installation / configuration / administration / troubleshooting Expert SAN installation / configuration / administration / troubleshooting Expert O365 migrations / administration / troubleshooting Expert Scripting & PowerShell proficiency Technically savvy with strong time management skills Experience troubleshooting issues and achieving solutions The ability to explain to a non-technical person in a way they will understand Maintain a high degree of professionalism Maintain superior client relations About MicroTech Systems: MicroTech Systems is a professional Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else. We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence. MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.

Full-time Description Information Technology Technician RESPONSIBLE TO: Information Technology Manager FLSA STATUS: Non-Exempt Purpose of Position: Assist IT Manager with installation, maintenance, and troubleshooting of company IT systems. Requires travel and may require transporting small/medium sized equipment. Rapid-response deployments may require extended hours/off shifts. Requirements RESPONSIBILITIES: Company Mobile Device Management (iOS, Android, Windows): Provide, maintain and support company owned devices including: cell phones, mobile hotspots, tablets, laptops, touch computers etc. Log all devices and current possession. Furnish replacements as required. Process purchases, upgrades, insurance/warranty/repair claims and orders. Verify device firmware and software updates for required applications. Support requires traveling to job locations and troubleshooting in the field. Must pass a pre-employment drivers license record check and be cleared to drive our vehicles. Server Administration: Provision and maintain Active Directory and Group Policy. Maintain router/switch labelling and diagrams. Monitor backup activities and escalate issues. Assist System Administrator troubleshooting, implementing and maintaining new/updated services. PC Administration: Maintain desktop and laptop units. Patch management: Windows, Java, Flash, browsers, proprietary applications. Install, configure and maintain local and network peripherals. Accept/respond, troubleshoot/repair end user hardware and software support requests. Software installations and deployments. Verify system configurations. Networking and Security: Assist System Administrator troubleshooting, implementing and maintaining networking and connectivity across multiple sites. Troubleshoot end user connectivity issues. Respond to top level outages and critical system failures. Open tickets with vendors/ISPs and provide Level I troubleshooting. Communicate regarding issues from on-site. Stand by as required. Deploy and maintain antivirus software. Ensure scan schedules are performing properly. Ensure trigger notifications are functioning. Respond to triggers/alerts; remove malware and repair infected machines. Isolate major issues and escalate as necessary. Site Turn-up/Turn-down: Assist team with rapid-response and long term site deployments. Assist team with breaking down deployed sites. Perform various installation/cancellation tasks by management directive. Disaster Recovery and Mitigation: Perform and assist team by management directive to execute the IT Disaster Recovery Plan and meet deadlines on schedule. May require physical lifting/moving, crawling, use of ladder and small tools. Basic knowledge of electrical systems/wiring beneficial. Supplies: Stock and distribute various accessories including: Power, video, USB, etc. cables, device chargers, external storage devices/flash drives, monitors, label printers, speakers, docking stations, mice and keyboards, video and USB adapters. General Support: Assist staff with teleconferencing and virtual meetings. Assist staff with assembly meetings; set up projectors, TV and sound equipment as required. Communicate scheduled and unscheduled maintenance/outage/repair/deployment notifications. Quality Improvement: Participates in improving VFHC performance, processes, or programs through quality improvement which will be demonstrated in at least one instance annually. Physical Requirements: Ability to lift up to 75 lbs. Prolonged sitting, bending, stooping, walking and standing. Correctable vision and hearing. Must be able to read, write and speak clearly. Manual dexterity. Administrative Guidelines: Personnel Policy and Procedures Manual. Salary Description Starting $19.49 DOE

Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have worked for an MSP (managed services provider) in the past. Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM. PSA Ticketing Experience with Autotask or Connectwise. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow Employment Type: Full time Location: Boise, ID

Job Description Boise, ID, US Bilingual (Spanish - English) We are currently seeking a motivated bilingual (Spanish-English), customer-oriented Technical Support Specialist to fill an onsite, office-based support position. The primary objectives of the Technical Support Specialist are to develop and maintain a thorough and complete knowledge of all HydroPoint products (including, but not limited to WeatherTRAK, WaterCompass, and Baseline Product lines) in order to provide an exceptional level of support to HydroPoint customers, distributors, and specifiers. A successful Technical Support Specialist will have the ability to quickly identify a customer's need, provide timely solutions, and communicate those solutions to the customer to maximize customer satisfaction. This is an onsite, office-based position in our Boise, Idaho location. This team operates out of our Baseline, Inc. office which is a subsidiary of HydroPoint Data Systems, Inc. Key Responsibilities: Handle all in-bound customer support interactions (phone calls, email, web requests) Appropriately escalate technical support issues within the technical support team, and provide any data or support in order to facilitate a quick resolution to the customer's issues Maintain ongoing follow-up outreach and communication loop with customers to keep them informed of expected steps, timelines, status updates and problem resolutions Document case notes, troubleshooting details, action plans, and resolutions for all support interactions in the company CRM service case system (Salesforce) Use the company Return Authorization process to facilitate warranty product replacements Maintain clear and accurate records of all customer interactions Maintain a professional manner at all times Technical Customer Support Specialists must be able to communicate clearly and effectively with HydroPoint personnel, distribution and other channel partners, and customers Must be available to work a set day shift Monday-Friday (flexible schedule options are available) Other duties as assigned or directed by the company Required Skills & Experience: Spanish-English bilingual language skills A proven track record in a technical support, call center, and customer service position is required High School Diploma or equivalent Minimum of two years of technical customer support experience is strongly preferred Hardware and software technical troubleshooting background is highly desired Experience in irrigation principles and systems is preferred Experience with electrical and/or mechanical systems is preferred Experience with IoT, networks, and cellular communications is preferred Excellent written and verbal communication skills are required Proficient with Outlook, Microsoft Word, Microsoft Excel, and/or other basic computer-based communication tools Practical problem-solving, critical thinking, and troubleshooting skills Well-honed listening skills and ability to identify root cause problem statements An ability to diffuse high-pressure situations through effective communication and empathy A hunger to learn and the ability to flourish in a dynamic, high-growth entrepreneurial environment Self-starter with a hands-on approach to training and a desire for continued learning Positive attitude and ability to work well as part of a collaborative team Ability to quickly learn irrigation, electrical, and networking technology-related concepts and effectively apply the concepts to troubleshoot and help educate others Attention to detail and the ability to assess and prioritize multiple tasks efficiently Desired Characteristics: High school or equivalent (Required) Call center: 2 years (Preferred) Software troubleshooting: 2 years (Preferred) Customer support experience Technical support

Job Description MicroTech Systems is looking for an IT Support Specialist Level 3 to join our team in our Boise, Idaho office. This person will be performing complex network architecture / design, performing Windows Server deployments / migrations / decommissions, network infrastructure deployments / migrations / decommissions, client application deployments / migrations, email deployments / migrations, and other related IT support tasks associated with supporting client systems and networks. . The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with clients and provide IT support via specified client IT projects. Requirements: Minimum of an Associate's degree in Applied Science (Computer / Network) (or the equivalent) is preferred MSP Experience preferred Four years of related technical support experience - including but not limited to: Advanced Network Design / architecture Expert infrastructure installation / configuration / troubleshooting Internet, Firewall, Switch and Wi-Fi VLAN installation / configuration / administration / troubleshooting Expert Microsoft server and Microsoft server application migrations Expert Hypervisor installation / configuration / administration / troubleshooting Expert SAN installation / configuration / administration / troubleshooting Expert O365 migrations / administration / troubleshooting Expert Scripting & PowerShell proficiency Technically savvy with strong time management skills Experience troubleshooting issues and achieving solutions The ability to explain to a non-technical person in a way they will understand Maintain a high degree of professionalism Maintain superior client relations About MicroTech Systems: MicroTech Systems is a professional Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else. We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence. MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development. Powered by JazzHR yNqFo01ZIk