Information Technology Technician Jobs in Boston, MA

Role: Event Staff Event: IT and Tech Conference ATN Event Staffing is seeking energetic event staff for an upcoming IT professionals summit. As part of our team you will be providing general support for this exciting event. We offer a flexible schedule that allows you to select dates/shifts that align with your availability and schedule. About: This innovative summit is the premier open source event for IT professionals to learn, collaborate, and innovate on technologies from the datacenter and public cloud to the edge and beyond. Location: Boston, MA Rate: $20.00/hr Dates: Sunday, May 18th - Thursday, May 22nd Shifts: Day shifts averaging 6-12 hours long Exact shift options will be released for your review prior to booking commitment. We will do our best to place you in your preferred shift. Priority booking will be given to those who can work all dates. A brief paid training is provided on each event day and staff may be rotated between roles as needed. Duties will be one or more of the following: • Welcome guests and distribute pertinent information • Assist with a seamless registration and check-in processes • Offer directional support and manage lines efficiently • Ensure room organization and monitor assigned areas • Provide general event assistance as needed Requirements: - Exhibit an outgoing and friendly demeanor, consistently upholding a professional image - Previous experience in brand ambassadorship, events, hospitality, retail or customer service Advancement Opportunities: Successful candidates may be considered for future roles within this program and other similar high-profile events. Referral Program: We offer $25.00/per staff referral and have multiple openings available for this event. All candidates will be required to complete a talent profile with ATN (link sent upon reply). Note: If you are unavailable for this specific event but are enthusiastic about contributing to similar future events, we encourage you to get in touch.

, where belonging leads to opportunity. Salem is a small, diverse city with a proud maritime and immigrant history. Salem Public Schools is an urban public school district enrolling nearly 4,000 students in 11 schools. Our vision is to ensure that all students will be locally engaged, globally connected, and fully prepared to thrive in a diverse and changing world. We hold dear our core values of belonging, equity, and opportunity in everything we do. We seek individuals who are passionate about urban education and understand the urgency of improving student achievement for all students, regardless of ability, economic status, gender/gender identity, language, race/ethnicity, sexual orientation, or other backgrounds. We invite you to learn more about our strategic plan and core priorities on our website at ********************** What You'll Do: Salem Public Schools has an Instructional Technology Department that supports 21st century learning initiatives. Applicants will have the unique opportunity to join this team and help shape teaching and learning in a diverse, urban and historic city. In the Technical Support Analyst role, you will support all technology hardware and software in various schools around the district. Role Responsibilities: Provides onsite and remote support for students and teachers at our 11 schools utilizing a ticketing system. Manages all aspects of the 1:1 programs including inventory and repairs for Chromebooks Handles deployment of Chromebooks and Google accounts for staff and students Monitors age and functionality of Chromebooks by grade level and coordinates fleet replacements as needed Assess and repairs classroom presentation equipment and escalates to our third-party vendor for repairs if needed Develops and follows workflows that will enhance the turnaround time for in house and warranty repairs. Assists and provides backup for other staff as needed, and other duties as required. What You'll Bring: We are looking for candidates who have diverse backgrounds and experiences, are inspired by our mission and are highly motivated to change children's lives through education. You'll be right at home here if you are a reflective practitioner who values collaboration with colleagues and pushes yourself, your work and the people around you to the next level. We expect our SPS employees to: Hold a deep commitment to students and families and value diversity - The SPS community is vibrant, diverse in background, ethnicity, language, and perspective. You embrace and affirm the backgrounds of all members of the SPS community and view our diversity as a powerful resource that supports us each in learning and doing our best work. Hold high expectations for yourself, students, and colleagues - You see potential in all, especially our SPS students, and maintain high expectations for achievement, while providing the support necessary to meet that bar. You hold yourself to high expectations, modeling SPS values and seeking opportunities to continuously improve. Build authentic, caring relationships with colleagues, students, and families - You build strong relationships across students, families, and colleagues that are collaborative in nature and contribute to the individual and collective success of SPS. You partner with families and colleagues to make decisions in the best interest of students and learning. Embrace feedback - You are a reflective practitioner who learns from failure, using mistakes and challenges as opportunities for growth. You model persistence and growth mindset and thrive in a culture of feedback. Job Requirements: Associates Degree in a related field or three years experience; or any equivalent combination of education and experience which demonstrates the requisite skills, abilities and knowledge. Fluency in Spanish is a plus Bilingual, candidates of color are strongly encouraged to apply Current authorization to work in the United States Equal Opportunity Employer Salem Public School District is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.

LinTech Global Inc. is recruiting an entry-level Help Desk Support Specialist to support our contract at the EPA in Boston, MA. This role is a full-time on-site position and requires physical presence in the downtown Boston office Monday through Friday. RESPONSIBILITIES: Responsible for providing 1st tier support over the phone, by remote connection, or with walk-in clients, supporting our user community on government issued computer hardware, applications, and platforms Be the point of contact for incoming requests for support via phone or electronically Diagnose and resolve technical, hardware, and software issues Research questions using available resources (Knowledge Base articles, provided SOPs, Google searches when needed) Advise users on appropriate action and walk them through resolution Provide in-person solutions to technical, hardware, and software issues Reimage laptops, identify, redirect problems, and escalate urgent situations to the appropriate resources when necessary Adhere to Help Desk metrics ensuring that SLAs are met in a timely manner Follow Help Desk standard operating procedures Install various software packages and printer setups on Dell laptops Provide remote support using Bomgar or Teams Satisfy customer requests for non-problem issues (add hardware, software, printers, technical consultation, etc.) SKILLS: Proficient in Office 365 Experience with ServiceNow is a plus Working knowledge of the fundamental operations of relevant software, hardware, and other equipment Knowledge of Microsoft Windows 11 Knowledge of TCP/IP Knowledge Excellent customer service skills Knowledge of basic network troubleshooting Excellent oral and written communications Focus on ticket priority and meeting SLAs Ability to maintain good, clear notes on incidents in a timely manner Most importantly, must be dependable, have a positive attitude, be a "team player," and be able to manage multiple projects/issues simultaneously, be pro-active, and work well under pressure OTHER REQUIREMENTS: 1-2 years in a Help Desk environment with hands-on technical experience Ability to obtain a Public Trust Clearance Industry certifications preferred but not required Company Description: LinTech Global is an award-winning, ISO 9001:2008 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions. Benefits: Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more! EEO Statement: LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request. ************************************************************************************** #DICE This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.

The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks. Essential Functions: Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. A desire to work with all IT function areas including desktops, networks, and servers. Experience Preferred: Microsoft 365 Administration Microsoft Active Directory / Entra ID Atlassian Suite Salesforce Education, Training, and Experience: At least 2-5 years' applicable experience. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential. Physical and Environmental Considerations: Must be able to sit/stand for long periods of time. Required use of standard office equipment including laptop, phone, copier, etc. Typical office environment. Must be able to walk through the factory environment safely. Position is Contract to Hire.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Onsite Support Location: Boston, MA Duration : 1+ years SKILLS OVERVIEW: •Desk side Support Tech. •Win7/Win XP OS support. •Office 2003/2007/2010 support •Executive end user trouble shooting skills •Dell hardware •Break/Fix troubleshooting experience in larger corporate environments Additional Information For more information, Please contact Shubham ************

Roles & Responsibilities * 3-5 years of experience providing IT support for LIMS systems in a pharmaceutical, biotech, or laboratory setting. * Experience with LabVantage LIMS is strongly preferred; experience with LabWare LIMS also considered. * Strong understanding of laboratory processes, sample management, and analytical workflows. * Experience with LIMS system configuration, master data updates, and user management. * Familiarity with ITIL processes (incident, change, and problem management) * Ability to troubleshoot application issues, system errors, and support ticket resolution. * Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems. * Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems). * Strong skills in documenting system processes, configurations, and incident resolution procedures. * Excellent communication and collaboration skills, working with both technical and non-technical teams. Salary Range: $110,000-$115,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

Assist the Assistant Superintendent (Asst. Supt.) of Information Technology & Communications, Systems Manager and specified Information Technology and Communications staff in the administration and operation of all information technology and communications systems within the Essex County Sheriff's Department. Provide internal IT customer service to ECSD employees. Supervision Received: Performs duties under the direct supervision of the Assistant Superintendent/Information Technology & Communications. Supervision Exercised: Exercises working supervision over all Essex County Sheriff's Department employees as related to (their) use of the computers, telephones and all the electronic record keeping system. Essential Functions: § Assist in the development, implantation and maintaining of information technology procedures & procedures within the Essex County Sheriff's Department. § Helps to assess the current and (anticipated) future needs of the Essex County Sheriff's Department, as related to information technology and communications evolve. § Help develop and maintains custom programs as needed. § Assist in the maintenance, scanning and rendering electronic record keeping. § Work with courts and other law enforcement agencies to provide subpoenaed files, video and audio data. § Conduct weekly/monthly/random audits of all information and technology systems to ensure that policies and procedures regarding their use are adhered to. § Be available outside of regular business hours to triage technical outages and problems in IT as needed. § Keep abreast of changes and developments in IT and assist in implementing those changes at the Essex County Sheriff's Department. § Act as liaison between the Essex County Sheriff's Department and external agencies at the request of the Assistant Superintendent. § Monitors and maintains the software and hardware accordingly. § Oversees the support contracts that cover the daily operation, maintenance and upgrading of the departments many various technology, maintenance and operational systems. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday. First Shift 8am - 4pm Six week on call rotation AAP/EEO Statement: The Essex County Sheriff's Department is an Equal Opportunity/Affirmative Action Employer. Required Education and Experience: § Must have an Associates degree or 60 credits towards a bachelor's degree and/or Two years Military Experience. § Minimum of two (2) years experience in the information technology & communications field. § Must have a working knowledge of Windows Operating Systems (server & desktop), Active Directory, Microsoft Office Software, Cloud and web-based applications and networking. § Specific experience, certification, training or education in Windows Server, Citrix Systems, Office\SharePoint 365, Cisco networking systems, Fortinet firewalls, Polycom video conferencing, Symantec Backup Systems and Web\Cloud based systems or Java a plus. § Must be able to install, terminate, test, label & document Cat5/5E cable. § Must have a basic working knowledge of VoIP (voice over IP) phones systems. § Must have a working knowledge of virtual severs, virtual clients, published apps and desktops. § Familiarity of implementing and maintaining smartphone technology in a business environment. § Possession of a current and valid Massachusetts Class 3 Motor vehicle Operator's License. § Must be willing and able to travel to remote facilities or departments as needed. § Must demonstrate good written and oral communications skills. § Ability to work under pressure, to make sound decisions, and to manage a number of priorities. Excellent organizational skills required. § Ability to act calmly, make decisions, and act quickly in emergency/stressful situations. Ability to adapt to varying work situations. § Interact well with people who are under physical and/or emotional stress. § Ability to maintain accurate records, prepare reports, analyze and determine the applicability of data, draw conclusions, and make appropriate recommendations.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

About Variantyx: Variantyx is an award-winning, technology-driven molecular diagnostics lab that offers innovative solutions in the genetic disorders, reproductive health, and precision oncology markets. Our proprietary whole genome analysis platform provides unparalleled diagnostic capabilities, enhances personalized treatment recommendations, shortens the time to diagnosis, and reduces healthcare costs. About the Position: Join the IT Help Desk Team at Variantyx as an IT Service Desk Intern and gain hands-on experience in a dynamic, cloud-based IT environment. As an intern, you will provide on-site IT support to our in-office team and genetics laboratory while contributing to various IT projects. This role will allow you to be an integral part of the team, assisting with user lifecycle management, technical documentation, and end-user training on new technology implementations. The start date for this position is May-June. The position ends at the end of the summer, with the possibility to extend based on availability. Compensation is $20-$25. Responsibilities: * Primary Support Contact: Serve as a point of contact for employee IT support requests via Jira Service Manager. * On-Site Assistance: Provide full-time on-site support for our office business teams and genetics laboratory, ensuring smooth day-to-day operations. * Issue Resolution: Diagnose and resolve hardware and software issues on both Mac and Windows platforms, ensuring quick resolution and minimal downtime. * New Employee Onboarding: Assist with onboarding new employees, including account creation, laptop setup, and IT orientation. * Process Improvement: Contribute to enhancing our IT environment by optimizing current business processes and procedures. * Documentation: Create and maintain detailed IT documentation and procedures. * System Administration: Help manage and support Google Workspace, EntraID, Mosyle MDM, and Microsoft Endpoint Manager. * End-User Training: Conduct training for staff on newly installed hardware and software systems. * Occasional After-Hours Work: Be available for occasional after-hours work to meet operational needs. Qualifications: * Currently enrolled in a related Bachelor of Science degree program. * 1-3 years IT support experience in a Windows/Mac environment. * Some experience with Google Workspace. * Strong communication skills via email, speaking, and instant messaging. * Additional requisites include: strong organizational and interpersonal skills, a process-oriented mindset, strong problem solving and analytical skills, the ability to work independently, a results-oriented attitude with the ability to prioritize, and a talent for interacting with people at all levels. * Strong customer service skills. * Must be available to work within the Framingham office 5 days a week. Bonus Qualifications: * Pursuing a degree in computer science. * Scripting and automation background. * IT Certifications (A+, Network+, Google Certs, Microsoft Certs).

div class="col-12 col-md-8"div class="sc-ca SCKo fLrkuv"divpspanspanstrongspanspanspan Dev/Ops IT Specialist/span/span/span/strong/span/spanbr/ br/ spanspanspanspanspanstrongspanspanspan Company Overview/span/span/span/strong/span/span/span/span/spanbr/ spanspanspanspanspanspanspanspan Integrated Computer Solutions, Inc. (ICS) is a leader in UX design, software development, and embedded and cybersecurity solutions. Since 1987, we've been partnering with businesses to build impactful products across industries like medical devices, automotive infotainment, and IoT platforms. As a mid-sized company, ICS prides itself on its collaborative, hands-on environment, where every team member makes a direct impact./span/span/span/span/span/span/span/spanbr/ br/ spanspanspanspanspanspanspanspan We're seeking a strongspan Dev/Ops IT Specialist /span/strongto drive our technology operations and dev/ops infrastructure in our Waltham office. (This is not a hybrid role.) This role is ideal for a hands-on professional who thrives in a smaller team setting, enjoys problem-solving, and has experience supporting both IT and customer projects./span/span/span/span/span/span/span/spanbr/ br/ spanspanspanspanspanstrongspanspanspan Position Overview/span/span/span/strong/span/span/span/span/spanbr/ spanspanspanspanspanspanspanspan As the strongspan Dev/Ops IT Specialist/span/strong, you will coordinate with ICS's IT systems and infrastructure while contributing to DevOps practices that support our customer engineering teams. This role combines hands-on technical work with leadership responsibilities, making it perfect for someone who thrives in environments where flexibility and adaptability are critical. You'll play a vital role in optimizing IT operations and integrating DevOps principles to enhance software delivery and customer projects./span/span/span/span/span/span/span/spanbr/ br/ spanspanspanspanspanstrongspanspanspan Key Responsibilities/span/span/span/strong/span/span/span/span/spanbr/ spanspanspanspanspanstrongspanspanspan Operational IT Systems:/span/span/span/strong/span/span/span/span/span/p ul lispanspanspanspanspanspan Drive IT operations, ensuring reliable systems and network performance, security, and scalability./span/span/span/span/span/span/li lispanspanspanspanspanspan Administer business-critical tools and platforms, including cloud-based services, communication tools, and collaboration environments./span/span/span/span/span/span/li lispanspanspanspanspanspan Provide IT support for engineering teams, particularly in software development and testing workflows./span/span/span/span/span/span/li /ul spanspanspanspanspanstrongspanspanspan DevOps Integration:/span/span/span/strong/span/span/span/span/span ul lispanspanspanspanspanspan Collaborate with software development teams to implement and maintain CI/CD pipelines for streamlined code deployment./span/span/span/span/span/span/li lispanspanspanspanspanspan Optimize development environments for efficiency and reliability, including managing source control systems (e.g., Git) and automation tools./span/span/span/span/span/span/li lispanspanspanspanspanspan Coordinate cloud infrastructure for development and production environments, including AWS, Azure, or similar platforms./span/span/span/span/span/span/li /ul spanspanspanspanspanstrongspanspanspan Hands-On Support:/span/span/span/strong/span/span/span/span/span ul lispanspanspanspanspanspan Provide technical and laptop support to teams, troubleshooting and resolving issues promptly./span/span/span/span/span/span/li lispanspanspanspanspanspan Configure and manage tools like Google Workspace, Jamf, Git, Okta, Atlassian products, Slack, Salesforce, and AWS services./span/span/span/span/span/span/li lispanspanspanspanspanspan Implement and maintain cybersecurity protocols, including endpoint protection and secure development practices./span/span/span/span/span/span/li /ul spanspanspanspanspanstrongspanspanspan Compliance amp; Cybersecurity:/span/span/span/strong/span/span/span/span/span ul lispanspanspanspanspanspan Ensure IT practices comply with industry standards and regulations (e.g., ISO 13485 for medical devices)./span/span/span/span/span/span/li lispanspanspanspanspanspan Develop and maintain disaster recovery and business continuity plans for IT and development systems./span/span/span/span/span/span/li lispanspanspanspanspanspan Compliance with NIST./span/span/span/span/span/span/li /ul spanspanspanspanspanstrongspanspanspan Team Collaboration:/span/span/span/strong/span/span/span/span/span ul lispanspanspanspanspanspan Work closely with cross-functional teams to understand and address IT and DevOps needs./span/span/span/span/span/span/li lispanspanspanspanspanspan Act as a key collaborator between IT and engineering to foster a unified, efficient development and operations environment./span/span/span/span/span/span/li /ul spanspanspanspanspanstrongspanspanspan Required Qualifications/span/span/span/strong/span/span/span/span/span ul lispanspanspanspanspanspan4+ years of experience in information technology, System Administration or DevOps/span/span/span/span/span/span/li lispanspanspanspanspanspan Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, or GitHub Actions) and version control systems (e.g., Git)./span/span/span/span/span/span/li lispanspanspanspanspanspan Strong technical expertise in IT infrastructure, network management, and cloud services/span/span/span/span/span/span/li lispanspanspanspanspanspan Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes) is a plus./span/span/span/span/span/span/li lispanspanspanspanspanspan Proven ability to troubleshoot and resolve technical challenges hands-on in a dynamic environment./span/span/span/span/span/span/li /ul spanspanspanspanspanstrongspanspanspan Preferred Skills/span/span/span/strong/span/span/span/span/span ul lispanspanspanspanspanspan Knowledge of regulated industries (e.g., medical devices, aerospace) and relevant frameworks (e.g., ISO standards)./span/span/span/span/span/span/li lispanspanspanspanspanspan Proficiency in Linux and real-time operating systems./span/span/span/span/span/span/li lispanspanspanspanspanspan Previous experience in IT or DevOps roles within small to mid-sized product or technical environments./span/span/span/span/span/span/li /ul pspanspanspanspanspanstrongspanspanspan Why Join ICS?/span/span/span/strong/span/span/span/span/spanbr/ spanspanspanspanspanspanspanspan At ICS, you'll find a collaborative, team-oriented environment where your contributions directly impact you. You'll work closely with UX design and software engineering teams, playing a key role in driving innovation and improving how we build and deliver groundbreaking products./span/span/span/span/span/span/span/span/p/div/div/div

Provide basic, ongoing, first-level, school-base technical support to teachers and other staff in the use of technology. Responsible for complying with Department of Technology standards and directives for the work to be accomplished. ESSENTIAL DUTIES & RESPONSIBILITIES: The essential duties and responsibilities listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties and responsibilities does not exclude them from the position if work is similar, related, or a logical assignment to the position. Serve as an advisor to school staff for general technical issues. Provide basic on-going first-line technical support to school staff and students. Troubleshoot and repair minor computer and peripheral equipment problems/issues. Management of accounts and reporting functions for select instructional applications. Support school users with network access issues and reset passwords as needed. Install and customize new computers with software/drivers Upgrade/update software as needed. Provide logistical support for new computers and peripherals (physical setup & placement). Perform school specific technical work for district level technology initiatives. Coordinate computer hardware repairs records for the school. Document all work performed and enter requests for new services from the school Help Desk application. Collaborate with staff on software purchases regarding technical requirements and limitations. Verify technology purchases and provide logistical support for new deliveries on physical set-up and placement. Maintain technology inventory records for the school. Serve as a technical liaison with district technical support staff, outside vendors, and serve as a vendor contact for technical issues. Prepare and support technology for online testing. Participate in on-going technical support training as required. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: Any combination of training and experience equivalent to: Bachelor's degree supplemented by coursework in computer science. Three years of computer-related experience with a wide range of computer software. Two years of technical customer service work. LANGUAGE/COMMUNICATION SKILLS: Ability to read, analyze and interpret documents such as federal, state, and local regulations, policy and procedure manuals, building plans, blueprints, schematics, wiring diagrams, and related documents. Ability to write routine reports and correspondence. Ability to effectively present information to speak effectively with, and respond to questions from staff, vendors and/or the public. MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY: Ability to exercise independent judgement and apply policies in a consistent manner. Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. CONFIDENTIALITY: Ability to work with personnel information while maintaining the utmost of confidentiality. OTHER SKILLS AND ABILITIES: Communicate effectively both orally and in writing. Determine appropriate action and escalation procedures. Effective writing for documenting support procedures. Establish and maintain cooperative and effective working relationships with others. Maintain current knowledge of various systems applications and operations. Operate a variety of office machines and equipment, including computer hardware and software. Read and understand documentation and procedures manuals. Receive and report on basic to complex software and hardware malfunctions. Review, code, check, and enter data on a computer. Train and provide clear and concise work direction to others. Troubleshoot, diagnose, and repair basic network, systems, and applications malfunctions. Understand and follow oral and written directions. Work cooperatively with others. Work independently with little direction. Email and telephone etiquette. Hardware and assigned software system terminology. Help desk systems. Microsoft Office Suite, GSuite for Education, and core software loaded onto standard desktop disk images. Motivation and mentoring techniques. MS Windows, MacOS, and ChromeOS operating system navigation and procedures. Operation of computer hardware, including printers, scanners, terminals, and other peripherals. Oral and written communication skills. Principles and practices of work direction, supervision, mentoring, and training. Record-keeping techniques. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds or more. Specific vision abilities required by this job include close vision and depth perception. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position occasionally requires working irregular or extended hours. Ability to respond to emergencies on a 24/7/365 basis is required. The noise level in the work environment is usually moderate. Position demands meeting deadlines with severe time constraints. EMPLOYMENT TERMS: Individual employment contract; Exempt position Salary will be commensurate with experience. Base salary factors in the need to work variable hours from time to time. The information contained in this position description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual(s) currently holding this position and additional duties may be assigned.

This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent. RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers such as eBay and Teach For America leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Requirements for the role: Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, or a related field. Basic understanding of IT infrastructure components (servers, networking, and storage), software applications, and security protocols. Familiarity with operating systems such as Windows, mac OS, and Linux. Ability to assist with troubleshooting, software installation, and system maintenance. Strong analytical and problem-solving skills, capable of addressing technical issues. Good organizational and project management skills, with the ability to manage multiple tasks and contribute effectively to team projects. Effective communication and interpersonal skills, essential for providing user support and working collaboratively within IT teams. Eagerness to learn new technologies and IT support techniques. Proactive approach to learning and applying information technology solutions.

About Pryon: We're a team of AI, tech, and language experts whose DNA lives in Alexa, Siri, Watson, and virtually every human language technology product on the market. Now we're building an industry-leading knowledge management platform. Our proprietary, cutting-edge natural language processing capabilities transform unstructured data into meaningful experiences that increase productivity with unmatched accuracy and speed. This is an opportunity to manage our fully cloud suite of Enterprise IT applications, assist employees with incidents and service requests, partner with our Information Security team on initiatives to protect company assets, and contribute to a pleasant onboarding and offboarding experience for employees. Pryon is offering a huge opportunity for someone to gain a lot of exposure to many segments of Information Technology and security while supporting an organization of 100-150 people. The successful candidate can envision a future as the segment leader. Reporting into the Director of Information Technology, candidates must have experience in the administration of cloud email and file sharing, endpoint protection, evidence collection, Mobile Device Management (MDM), Identity Access Management (IAM),and scripting/automation. The ideal candidate is a meticulous project planner and can create processes and manage them proactively and efficiently within an Information Technology environment that relies on SaaS applications for the business. In This Role, You Will Partner with the Director of Information Technology to draft strategic initiatives, and execute on planned work - delivering on the overall mission set by the IT team Monitor and deploy applications and policies to user endpoints via Mobile Device Management (MDM) Inventory and maintain all SaaS business application credentials, adhering to least privileged principles for access Create and maintain an onboarding and offboarding process for Pryon employees, ensuring both experiences are pleasant and executed with accuracy Maintain IT evidence in support of our SOC2 Type2 initiative that will cycle every 12 months Partner with key stakeholders across the company to analyze business requirements and develop solutions that will be IT led Provide primary helpdesk support for IT hardware assets, and our suite of SaaS applications Partner with the Engineering team for common requests related to DNS updates, access to GCP/AWS resources, and more Manage and track hardware and software IT assets Responsible for the maintenance, configuration, and implementation of our Zero Trust gateway for secure application access Document IT systems and policies Manage internal SaaS systems integral to performing daily tasks across the business What You'll Need to Be Successful 2-5 years of experience as an Enterprise IT Administrator 2-5 years of experience managing an MDM product (i.e., Jamf, Kandji, etc.) 2-5 years of experience managing the employee lifecycle Must have mac OS administration experience In-depth practical knowledge, onboarding, troubleshooting, and administration of commonly used SaaS applications, including Microsoft 365, Google Workspace, Atlassian, Salesforce, Ramp, and more. Experience managing a Microsoft 365 tenant at scale via the use of PowerShell scripting Experience building Zapier workflows that interconnect our suite of SaaS tools for employee productivity Experience maintaining IT documentation with a high degree of consistency, accuracy, and aesthetics Experience managing a Jira Service Management project, and building integrations/automations to more efficiently manage IT Service Management (ITSM) Experience accurately tracking IT hardware and software assets Experience with SOC2 evidence collection Experience partnering with Information Security on the management and deployment of cybersecurity tools/policies Excellent project management skills and strong ability to prioritize Exemplary written and oral communication skills Excellent interpersonal, planning, and organizational skills The ability to independently plan, and execute on daily and scheduled tasks, managing up to the Director of Information technology as needed $90,000 - $110,000 a year Benefits for Full Time Employees: - Remote first organization- 100% Company paid Health/Dental/Vision benefits for you and your dependents- Life Insurance, Short-term and Long-term Disability- 401k- Unlimited PTO We are interested in every qualified candidate who is authorized to work in the United States. However, we are not able to sponsor or take over sponsorship of employment visas at this time. Pryon will not consider race, religion, sex, sexual preference, or national origin in ways that violate the Nation's civil rights laws.

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Woburn, Massachusetts. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: Provide Workstation Software Break Fix support IMAC - PC Install, Moves, Adds and Changes Image Loads Asset Recovery Asset tagging Printer Support Client Center (Tech Bar) Support IT Service Management Updates Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned Qualifications: Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires Knowledge of PC Imaging Experience with change management and incident management Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe Preferred Qualifications: Certified Dell Technician Expertise in Inventory Control Requirements Must be within driving distance of Woburn, Massachusetts, and be willing to work onsite. Please note that pursuant to a government contract, this specific position requires U.S. citizenship status. Must be able to lift up to 40 lbs Must be able to stand or walk for extended periods of time Must be able to walk up and down stairs or ramps Must be able to kneel and work under desks or in confined spaces What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at *************************** Salary Description $17.00/hr - $25.00/hr

About KCC Karen Clark & Company (KCC) is the innovation and technology leader in weather, climate, and catastrophe risk modeling. KCC professionals are globally recognized experts in catastrophe modeling and risk management. From our headquarters in Boston, Massachusetts, we provide advanced models, innovative software, and comprehensive consulting services to enhance risk management strategies and climate resiliency. KCC modeling technology currently covers tropical cyclones, extratropical cyclones, severe convective storms, floods, earthquakes, winter storms, and wildfires in over 80 countries. Who you are We are seeking an enthusiastic IT administrator to join our growing team. You'll be working alongside PhD scientists across many disciplines, experienced software developers, and insurance industry experts to apply cutting edge research to equally sophisticated hardware and networks. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers, which also includes our cloud assets in AWS. The position also involves monitoring our information security program and the installation and troubleshooting of our in-house developed software into client environments. To ensure success as KCC's IT administrator, you should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure without compromising security. An accomplished IT administrator is someone whose technical expertise results in enhanced IT system efficiency across company structures. Responsibilities Monitoring and maintaining networks and servers. Upgrading, installing, and configuring new hardware and software to meet company objectives. Implementing security protocols and procedures to prevent potential threats, following and adapting CIS standards. Gathering and examining software logs to determine issues, and provide resolutions. Researching, quoting new hardware & software solutions and improvements, and keeping up to date with advancements and best practices in IT administration. Qualifications Associates or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience 3-5 years of database, network administration, or system administration experience. Extensive experience with IT systems, networks, and related technologies. Working knowledge of virtualization, VMWare, or equivalent. System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus. Cloud based system experience involving AWS and Azure. Solid knowledge of best practices in IT administration and system security. Exceptional organizational, time management, interpersonal and communication skills. Strong analytical and problem-solving skills. Benefits Health insurance Dental Insurance Paid time off 401(k) 401(k) matching Flexible spending account Commuter benefits

Top Secret Clearance Jobs is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours. Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists work in a collaborative environment that inspires the cross-fertilization of ideas necessary for true innovation. For more information about Draper, visit *************** Summary The Classified Systems Administrator II supports the day-to-day activities of users, perform system maintenance, and upkeep of Information Technology. As well as provide the development, documentation, and deployment of IT Infrastructure and Operation. Duties include data administration, knowledge management, customer service, technical support, network services, system administration and systems security analysis. Installs, configures, troubleshoots, and maintains server configurations (hardware and software) to ensure their confidentiality, integrity, and availability. Also manages accounts, firewalls, and patches. Responsible for implementing access control, resetting passwords, account creation, and general administration. Additionally, the candidate will be responsible for mentoring team members and technically leading IT projects related to implementing new technology solutions to address business challenges. The candidate will work closely with dedicated program area ISSM and Program Security Manager to support the Operations Deputy. Duties/Responsibilities : Provides support and maintenance of IT infrastructure systems (e.g. servers, workstations, switches, routers, firewalls, intrusion prevention systems, encryption devices) Maintain and update documentation, including standard operating procedures, network drawings, and configuration documentation Conduct reviews and technical inspections to identify and mitigate potential security weaknesses, and ensure security compliance is implemented and all necessary systems are functional Provide resolutions to an assortment of customer defined problems of moderately complex scope. using knowledge and resources to diagnose and resolve basic technical issues. Escalate issues that extend beyond Tier II level of support as needed. Performs software patching, system deployment, license management, hardware and software management, and lifecycle management. Work closely with the Information Assurance group to ensure system accreditation process is followed including maintenance of standard operating procedures, network drawings and configuration documentation. Coordinate with senior personnel and IT management of all risks impacting IT related services including but not limited to: power outages, environmental changes, natural disasters, employee accident or deliberate acts, maintenance or third party vendor actions. Develops, tests, systems specifications and requirements, by evaluating, verifying, and validating of technical, functional, and performance of systems. May provide guidance to junior team members. Performs other duties as assigned. Skills/Abilities Knowledge of systems administration or networking administration. Knowledge of LDAP, Active Directory, WSUS, VMware, Veeam (or equivalent), Nessus, or Splunk. Knowledge of security technologies and architecture, including encryption, network security, firewall configuration, intrusion detection. Proficiency working with Windows operating systems, including Windows 10/Windows Server 2016/2019. Time management skills. Ability to prioritize and multi task. Ability to work efficiently and independently with minimal supervision. Self motivated to meet important deadlines. Knowledge and understanding of one or more of the following regulations: JAFAN 6/9, NISPOM, JSIG, CNSSI 1253, NIST, RMF, and ICD 503. Education Bachelor of Science in Information Technology, or related field required. Master's Degree in Information Technology preferred. Security+ certification or higher professional certifications required. Experience 3-5 years experienced in systems administration or networking administration. Additional Job Description Applicants selected for this position will be required to obtain and maintain a government security clearance. Current in scope Top Secret security clearance with SCI eligibility is required. Ability to provide off-hour/on-call support as needed is required. A certain degree of flexibility of schedule is required as some work (planned/unplanned) must be done outside of major production hours during pre-scheduled maintenance windows. Experience with Linux operating systems is desired. Vendor specific certifications from Cisco, Microsoft or Dell are desired. Connect With Draper for Future Opportunities! If you don't find the right posting in our Career Opportunities, you may submit your resume for future consideration. Job Location - City: Cambridge Job Location - State: Massachusetts Job Location - Postal Code: 02139-3563 Our work is very important to us, but so is our life outside of work. Draper supports many programs to improve work-life balance including workplace flexibility, employee clubs ranging from photography to yoga, health and finance workshops, off site social events and discounts to local museums and cultural activities. If this specific job opportunity and the chance to work at a nationally renowned R&D innovation company appeals to you, apply now *********************** Equal Employment Opportunity Draper is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Draper is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact *************.

Industrial Communications conveniently located just off Route 3 in Marshfield, MA is an established and diverse wireless communications company providing communications services and solutions to businesses, public safety, and government agencies throughout New England and South Florida. Seeking to add an IT Network Administrator to our team. Successful applicants should have a solid foundation in network management in High Availability / Mission-Critical Environments with large routed networks. Candidates must be proficient with OSPF/BGP routing to include multicast routing. Candidate must also be proficient in ArubaOS, ArubaOS-CX and Cisco. Fortigate Firewall administration is also a required skillset. This position will be part of a team that is responsible for both new system installations as well as maintaining existing critical networks. Responsibilities: Fully support, configure, maintain, and upgrade corporate customers networks and in-house servers Install and integrate new server hardware and applications Support and administer third-party applications Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses Set up user accounts, permissions, and passwords Resolve problems reported by end user Define network policies and procedures Specify system requirements and design solutions Research and make recommendations on server system administration Benefits: Competitive pay Annual performance reviews/merit increases Paid Vacation Paid Holidays 401k with company match Health Insurance (with 70% Employer Contribution) Dental Insurance Company Paid Life Insurance Casual work environment Please include a brief, original cover letter explaining why you are interested in this position.

A BA Sciences IT Intern shadows and assists members of the IT department. Roles will be outlined in more detail, as jobs are received throughout the summer, and as directed by manager/mentor. This role requires a general understanding of technical support in IT, organizational, verbal communication and technical documentation skills. This individual will work in a fast-paced environment, should be able to handle multiple projects simultaneously, and should have initiative and drive to expand responsibilities. This individual should possess a keen understanding of workplace etiquette, with good business acumen. Essential Responsibilities/Accountabilities: · Understand and learn about BA Sciences as a whole · Learn and support strategies for the way that BA Science employees perform their day-to-day roles · Updating IT Documentation and procedures · Generating IT work instructions, guides "how to" for our employees · Prepare Laptops for 3rd party equipment disposal - Removal of Hard drives · MS Reset sessions · Assist in DI assessments on laboratory computer systems · Expand IT inventory in detail for Laboratory computer systems · Aid in computer imaging · Organize and maintain IT resources (backroom) · Assist in onboarding and offboarding procedures. · Assist with finalizing Win 11 project. Qualifications: · Strong verbal, written communication skills are desired. · This position requires a basic understanding of MS Office particularly PPT, WORD and EXCEL. · This position requires a basic understanding/familiarity with the knowledge and background of collegiate courses that involve Information Technology and Computer Science

**The Team** We are seeking an IT Intern to join American Tower's Enterprise IT organization's IT Customer Success Team. The incumbent is responsible for ensuring our customers have a positive experience with our IT products and services and is proactive in supporting and resolving issues as they arise. In addition, the incumbent will create and develop presentations containing IT-related enablement and learning content. The ideal candidate will have excellent communication and writing skills, a passion for technology, and a desire to help others succeed. Our Core Principles (********************************************************************************* are the foundation of our culture, and we're focused on achieving continued success by thinking long-term, leading with values, and creating value with decisions. Come grow your career with us! **What You Need to Succeed** + Pursuing an undergraduate degree in Information Technology or a related major. + Basic understanding of IT products and services. + Ability to explain technical concepts in a clear and understandable manner. + Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively. + Ability to work within team environments across a set of projects with multiple stakeholders. + Strong attention to detail and accuracy, and strong analytical, problem-solving, and conceptual skills. + Strong organizational skills; ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment. + Strong computer skills, including proficiency with the Microsoft Office suite. + Ability to work independently and as part of a team. **What You Can Offer Us** + Create IT-related content and presentations to assist customers in using our IT products effectively. + Collaborate with the IT team to understand product features and translate technical information into user-friendly content. + Assist in troubleshooting customer issues and provide timely and effective solutions. + Gather customer feedback and work with the team to improve the overall customer experience. + Perform additional tasks and responsibilities as assigned to support the IT team and company objectives. + Other duties as assigned. American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries. We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us! For more information about how American Tower is building a more connected world, visit americantower.com. American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law. **Requisition ID** : 1634