Information Technology Assurance Specialist
Information technology technician job in Los Angeles, CA
MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA.
The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Responsibilities include but are not limited to:
Establish complex operational software configuration controls and system interfaces for computer system(s) assigned.
Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required.
Analyze and troubleshoot system anomalies to ensure optimum equipment performance.
Prepare system for operational use and support operational tests.
Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices.
Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support.
Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management.
Minimum Qualifications:
Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree.
8+ years total related experience
6+ years of relevant SCI experience.
Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire.
Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages).
Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation).
Preferred Qualifications:
3+ years of SAP related experience highly desired.
Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration.
Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems.
Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired.
Clearance Requirements:
Current Top- Secret Clearance with SCI Eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph
Physical Requirements:
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
Computer User Support Specialists (Professional, Scientific, and Technical Services)
Information technology technician job in San Diego, CA
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
IT Coordinator
Information technology technician job in Los Angeles, CA
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
The IT Coordinator will be responsible for ensuring the smooth operation of our IT infrastructure, including Windows and Mac client troubleshooting, network monitoring, troubleshooting and optimization. This role involves collaborating with various departments to support their IT needs, managing IT resources, and providing technical support to employees. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to manage multiple tasks efficiently.
Key Responsibilities:
1. Employee Support and Troubleshooting:
Provide technical support for Windows and Mac operating systems, including installation, configuration, and troubleshooting.
Assist users with software and hardware issues, ensuring minimal downtime and efficient resolution of problems.
Maintain and update computer systems, ensuring all devices are running the latest software and security updates.
2. Network Monitoring and Optimization:
Monitor network performance to identify and resolve issues proactively.
Troubleshoot network problems, including connectivity issues, latency, and security concerns.
Optimize network performance by configuring and maintaining network devices such as routers, switches, and firewalls.
Ensure network security by implementing and managing appropriate security measures and protocols.
3. General IT Coordination:
Manage and coordinate IT resources, including hardware, software, and peripheral devices.
Maintain an inventory of all IT assets, ensuring proper documentation and tracking.
Assist in the planning and implementation of IT projects, ensuring they are completed on time and within budget.
Develop and maintain IT policies and procedures, ensuring compliance with organizational standards.
Provide training and support to employees on IT systems and applications.
4. Collaboration and Communication:
Collaborate with various departments to understand their IT needs and provide appropriate solutions.
Communicate effectively with stakeholders, providing updates on IT projects and issues.
Liaise with external vendors and service providers to ensure timely and effective delivery of IT services.
5. Continuous Improvement:
Stay updated on the latest technology trends and advancements, recommending improvements and upgrades to the IT infrastructure.
Participate in ongoing training and professional development to enhance technical skills and knowledge.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience as an IT Coordinator or similar role.
Strong knowledge of Windows and Mac operating systems.
Experience with network monitoring, troubleshooting, and optimization.
Familiarity with network security practices and protocols.
Excellent problem-solving and analytical skills.
Strong organizational and multitasking abilities.
Effective communication and interpersonal skills.
Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus.
Working Conditions:
Office environment with occasional requirements to work outside regular business hours to address urgent issues.
Some physical effort may be required for tasks such as lifting and moving IT equipment.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
IT Support Technician
Information technology technician job in Chino, CA
IT Support Technician - Part-Time - Job Description
About Us:
Shin Yen Retail Property Management is a premier commercial real estate company with a diverse portfolio of shopping centers and retail properties. We are committed to excellence in property management, investment, and client service. As part of our continued growth, we are seeking a proactive and skilled IT Support technician to join our team. This role ensures the smooth operation of office technology and IT systems, supporting both operational efficiency and employee productivity.
Position Overview:
The Part-Time IT Support technician will provide technical support across our office environment, maintain IT infrastructure, and assist in implementing technology solutions. This role requires strong technical knowledge, excellent problem-solving skills, and the ability to manage IT needs for a growing commercial real estate office in a professional and timely manner.
Key Responsibilities:
Technical Support & Troubleshooting
Provide day-to-day IT support to employees for hardware, software, and network issues, both on-site and remotely.
Install, configure, and maintain computers, printers, phones, and other office technology.
Troubleshoot and resolve issues with operating systems, applications, peripherals, and connectivity.
Assist employees in using office software, collaboration tools, and other IT systems.
Network & Systems Maintenance
Monitor and maintain local area networks (LAN), Wi-Fi, and VPN connections.
Assist in server and cloud system maintenance, including backups and security updates.
Ensure proper configuration and security of devices, user accounts, and software.
IT Administration & Documentation
Maintain accurate IT inventories and records of equipment, software licenses, and configurations.
Track support requests, resolutions, and recurring technical issues.
Prepare IT reports and recommendations for management on technology improvements and upgrades.
Cybersecurity & Compliance
Implement and monitor IT security best practices, including antivirus, firewall, and access controls.
Assist in ensuring compliance with data protection policies and regulatory requirements.
Support secure handling of sensitive company and tenant information.
Project & Vendor Support
Assist in technology-related projects, such as system upgrades or new software rollouts.
Coordinate with third-party vendors and service providers for IT support and maintenance.
Recommend and help implement technology solutions to improve office efficiency.
Qualifications:
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
2+ years of IT support or help desk experience in an office environment.
Proficiency in Windows and/or Mac operating systems, Microsoft Office Suite, and common business software.
Basic knowledge of networking, servers, and cybersecurity practices.
Excellent organizational and problem-solving skills, with attention to detail.
Strong verbal and written communication skills, capable of assisting non-technical staff.
Ability to work independently and collaboratively in a team environment.
Preferred Qualifications:
IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco.
Experience supporting offices with 20+ employees or managing small-scale IT infrastructure.
Job Type: Part-time
Pay: $22.00-$24.00 per hour
Schedule:
Monday to Friday
No weekends
Work Location: In person
IT Technician II
Information technology technician job in Jamestown, CA
*Chicken Ranch Rancheria* Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. *of Me-Wuk Indians of California* *IT Technician II* *Department: *Information Technology *Reports To: *Director of IT
*Status:* Non-Exempt
*Pay Grade:* Full-time/hourly
*Pay Range:* $27.00 hourly
*POSITION SUMMARY:*
The IT Technician II will assist in addressing hardware and software issues as well as provide general maintenance and IT troubleshooting.
*DUTIES AND RESPONSIBILITIES:*
* Serves as the first point of contact for all end users seeking technical assistance
* Provide end users with timely written and oral updates regarding their support cases
* Provide setup, installation, configuration, testing, and upgrades for all new and existing employee equipment, including desktop, laptop computers, peripherals, desk phones and software
* Troubleshoot basic system and network-related issues
* Work with vendor support to resolve technical issues
* Provide training and orientation for staff on use of hardware and software
* Maintain inventory of all equipment, software, and software licenses
* Responsible for audio & video related systems
* Responsible for supporting all local and remote users
*EXPERIENCE, QUALIFICATIONS AND EDUCATION:*
* High School Diploma (or GED or high School Equivalence Certificate)
* Proficient in both verbal communication and written skills
* Ability to organize and manage multiple tasks at the same time
* A.A. in either Computer Science or Information Systems or Certifications in (A+/NET+/CCENT/MTA) and 1-2+ years of related IT experience
* Must be able to obtain and maintain a gaming license
*Working Conditions:*
* Periods of standing and/or walking in a smoke environment
*Physical Requirements:*
* Employees are required to be able to meet the physical demands essential to the functions of this job. Reasonable accommodations may be made for individuals with disabilities.
*Occasionally Required:*
* Exerting 20-50 pounds of force to lift, carry, push, and pull to move objects. Climbing to move objects may be required at times.Exerting over 50 pounds of force to lift, carry, push, and pull to move objects. xevrcyc
Signature: Date:
_\*Indian Preference will be given to qualified Native American Applicants, as provided in Section 7(b) of the Indian Civil Rights Act._
_This position description may not include all the listed duties, nor do all the listed examples include all tasks which may be found or assigned to this position. _
Job Type: Full-time
Pay: $27.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Ability to Commute:
* Jamestown, CA 95327 (Required)
Ability to Relocate:
* Jamestown, CA 95327: Relocate before starting work (Required)
Work Location: In person
Tech Patent Prosecution Specialist
Information technology technician job in Palo Alto, CA
A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation.
#J-18808-Ljbffr
IT Support Specialist
Information technology technician job in San Jose, CA
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. The IT Support Specialist is vital in ensuring that Allied Telesis' technical infrastructure and office environments operate smoothly. This position involves managing user desktop and laptop systems, troubleshooting technology issues, maintaining office equipment, physical access, and coordinating logistics to support our users and offices in the San Jose area.
The ideal candidate is highly organized, detail-oriented, tech-savvy, and proactive in resolving issues before they arise. They should be comfortable handling both IT support tasks and facility management responsibilities, ensuring a safe, efficient, and well-equipped workplace.
Essential Duties and Responsibilities:
Respond and Resolve First Level (L1) IT Help Desk Tickets (And escalate to L2/L3 when necessary)
Provide Technical Support to On-Site and Remote U.S. Staff (Troubleshoot hardware and software issues)
Setup, Configure, Deploy, and Support End-User Equipment (Monitors, Docking Stations, Keyboard, Mouse, etc.)
Setup, Configure, Deploy, and Support End-User Mobile Phones
Act as a Technical Equipment Support Vendor Liaison (Including contacting and escorting end-user and office equipment repair technicians)
IT Equipment Research and Procurement (Including end-user devices such as laptops and mobile phones)
IT Equipment and Supplies Management (Receiving, storing, and organizing end-user equipment)
Printer Management (Toner and paper replacement, issue resolution, etc.)
New Asset / Equipment Management (Including labelling, documenting, and storing devices)
Audio-Visual Systems Management and Troubleshooting (video conference, meeting room PC's, etc.)
On-Site Event Management (Ensuring end-user, visitor, and executive staff access and functionality for meetings and large presentations)
Manage and Administer Employee Physical Badge Access (Badge access moves, adds, changes)
Monitor Video Security Systems and Assist with Reporting
Manage Corporate Apartment Access
Coordinate Routine Maintenance and Repairs of Office Equipment (Such as postage machines)
Work Alongside Facilities Department to Support General Office Needs, Expansions, and Improvements
Assist Facilities Management Team with On-Site Vendor Repairs
Coordinate the Incoming and Outgoing of Package Deliveries
Participate in Building Safety and Security Compliance Initiatives and Regular Reviews (e.g., fire alarms, first aid kits, emergency procedures).
Experience, Skills & Abilities:
Strong problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently.
Experience with Office / Gsuite of productivity tools (E-mail, Word, Excel, etc)
Knowledge of basic IT systems, networking, and audiovisual equipment.
Excellent organizational and time-management skills.
Ability to work both independently and collaboratively in a fast-paced environment.
Strong communication skills (both verbal and written).
Must have a valid and clean drivers license.
Ability to participate in multiple projects and prioritize tasks effectively.
Education / Training:
Bachelor's degree in Information Technology, Business Administration, or a related field (preferred but not required).
2+ years of experience in IT support, or a similar support role.
Physical Demands / Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Normal office environment with moderate noise level, occasional lifting of up to 25 lbs., regular walking, sitting, bending, twisting, standing and reaching. xevrcyc
Ability to perform consistent work on a PC.
Ability to sit, use keyboard and/or telephone 8+ hours / day, 5 days / week.
Interactions:
This position primarily interacts with the following internal departments:
All departments including Executive Management
Machines, tools, and Equipment Utilized:
The following list represents the machines, tools, and equipment most frequently used to perform the essential responsibilities of this position:
Computers: Desktop and Laptop
Multifunction Printing Devices
IP and Mobile Telephone Systems
Building Badge Access Systems
General Office Equipment
Tier 2 Helpdesk Technician: Windows OS, MS 365, AD / Entra ID, IT asset mgmt, basic networking
Information technology technician job in Los Angeles, CA
*THIS ROLE IS FULLY ONSITE IN SUN VALLEY, CA, WITH TRAVEL AS NEEDED TO SITES IN CA AND AZ. MILEAGE AND TRAVEL ASSISTANCE WILL BE PROVIDED. VALID DRIVER'S LICENSE & RELIABLE TRANSPORTATION REQUIRED. * For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
*FOR THE FIRST 90 DAYS, THE SCHEDULE IS MONDAY THROUGH FRIDAY, 9 AM TO 6 PM.*
*AFTER THAT, THE SCHEDULE WILL BE TUESDAY THROUGH FRIDAY, 9 AM TO 6 PM, AND SATURDAY, 7 AM TO 4 PM. *
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a *Tier 2 Helpdesk Technician: Windows OS, MS 365, AD / Entra ID, IT asset mgmt, basic networking *
We're looking for a proactive, detail-oriented Tier 2 Help Desk Technician to join our IT team at our Sun Valley headquarters. This role supports day-to-day technical operations and ensures our employees have reliable access to the systems, applications, and networks they depend on.You'll handle both Tier 1 and Tier 2 requests - from password resets and printer troubleshooting to diagnosing network issues, supporting Microsoft 365, and assisting with VPN and other network operations. You'll also help document processes and collaborate closely with our Systems Administrator and IT Manager.
Key Responsibilities
* Provide technical support for Windows desktops, laptops, mobile devices, printers, and other network-connected hardware.
* Manage user accounts, security groups, and permissions in Active Directory and Microsoft 365 Admin Center.
* Handle standard service requests (e.g., password resets, email setup, printer installation, file share access).
* Document troubleshooting steps, fixes, and key notes for internal reference.
* Assist with new hardware rollouts, imaging, and software installations.
* Support meetings and video calls with multimedia setup (Teams, projectors, conference hardware).
* Maintain accurate ticket records and deliver timely, customer-focused communication.
* Collaborate with the IT team on ongoing improvement projects and system updates.
*Requirements*
* CompTIA A+, Network+, or Microsoft 365 certification is a plus
* Experience supporting multi-site environments. (Especially warehouses) is a plus.
* 5+ years of IT support experience (help desk, desktop, or systems support).
* Solid understanding of Windows 10/11, Active Directory, Microsoft 365, and basic network concepts (LAN/WAN/VPN).
* Understanding of switches, routers, &/or firewalls is helpful. (We are in the process of replacing our legacy HP switches with Unify & currently use Fortigate firewalls.)
* Hands-on experience with:
* Jitbit or other ticketing systems required.
* Microsoft Products (O365, AD, EntraID, Win11, etc) required.
* PDQ or other IT Asset Management / Inventory Management solutions required.
* Strong troubleshooting, documentation, and customer service skills.
* Ability to manage multiple priorities in a fast-paced environment.
* Valid California driver's license and reliable transportation required (for local site visits when needed).
* Site locations are within SoCal & Arizona. Mileage, hotel, etc. provided.
Why You'll Love Working Here
* Tight-knit IT team that values learning, ownership, and practical problem-solving.
* Exposure to a broad range of technologies across multiple sites (FortiGate, UniFi, Microsoft 365, Jitbit).
* Opportunities to expand into network/security or systems administration roles as you grow.
Compensation depends on experience but is typically $25-32.50/hr W2
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
*Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. xevrcyc Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.*
Pay: $24.27 - $32.50 per hour
Benefits:
* 401(k)
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Work Location: In person
Desktop Support Technician
Information technology technician job in Irvine, CA
Title: Healthcare Technology Support Analyst
Duration: 3-6-month contract to hire
Pay Rate: $30/hr- $40/hr W2
Required Qualifications:
Ability to establish and maintain effective working relationships across the Health System by demonstrating exemplary customer service skills.
Ability to work flexible hours, including nights and weekends
Working knowledge of wireless network configurations and limitations related to a clinical environment
Strong interpersonal communication skills to effectively interface with internal and/or external customers
Understanding of Networking Terminology such as DNS, DHCP, WINS
Thorough understanding of Microsoft Active Directory and Group Policies
Prior experience supporting and configuring BioMedical devices interfacing to EMR's such as Epic, Allscripts or Cerner
Ability to independently problem solve End-user Computing issues
Prior experience supporting clinical end users in a rapidly changing environment
Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
Comfortable with support in Clinical areas such as Operating Rooms, Emergency Department and ICU
4+ years desktop support experience in a networked business environment
Extensive experience with Windows
Experience with Device Integration middleware such as Capsule, DeviceConX and Cerner
General knowledge of Phone devices and support of communications applications such as Voalte
Experience using Microsoft Office Applications
Preferred Qualifications:
Experience working with Epic EMR and its various modules
Prior experience supporting end users in the Clinical environment
Prior experience supporting Biomedical Device Integration
IT SYSTEMS SPECIALIST
Information technology technician job in Camarillo, CA
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. The IT Systems Specialist provides day-to-day administration, maintenance, and support of the company's technology environment, ensuring system reliability, data integrity, and user productivity. This role combines infrastructure and network management with moderate SQL database support, Microsoft 365 administration, and user assistance for core business systems such as Dynamics 365 Finance & Supply Chain (D365). It is ideal for a hands-on IT professional who is comfortable managing servers, networks, SQL databases, and user systems in a manufacturing setting.
REQUIRED RESPONSIBILITIES:
Systems & Network Administration
• Provide Tier 1-2 support for end users (hardware, software, printers, connectivity).
• Maintain network infrastructure (firewalls, switches, VLANs, Wi-Fi, VPN).
• Manage Windows Desktop and Server environments, Active Directory, and Group Policies.
• Administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, security groups).
• Maintain virtual computing environment.
• Oversee system backups, patch management, antivirus, and endpoint protection.
• Coordinate with Managed Service Providers (MSPs) for advanced issues.
SQL & Data Administration
• Monitor and maintain company SQL databases supporting D365, Power BI, and internal tools.
• Perform regular database backups, restores, and indexing for performance optimization.
• Write or edit moderate T-SQL queries and stored procedures for troubleshooting and reporting.
• Assist with data migrations, imports, and integration jobs.
• Work with Finance & Systems leadership to ensure data reliability and security.
IT Operations & Projects
• Maintain IT asset inventory, licensing, and warranty tracking.
• Support facility technology (security cameras, badge access, time clocks, label printers).
• Document IT systems, procedures, and recovery processes.
• Participate in infrastructure upgrades and system improvement projects.
• Support connectivity and operation of manufacturing systems and software.
• Coordinate with vendors to ensure secure and reliable operation.
Additional job duties as assigned.
REQUIRED QUALIFICATIONS:
• Minimum 4-years work experience in IT support or systems administration.
• Experience with Windows Desktop and Server, Active Directory, and Microsoft 365 administration.
• Working knowledge of SQL Server (backups, performance tuning, and query writing).
• Understanding of D365 or other ERP system integrations preferred.
• Working knowledge of a virtual infrastructure platform (VMWare, Hyper-V, Citrix, Nutanix).
• Strong network fundamentals (DNS, DHCP, VLANs, firewalls, VPNs).
• Excellent troubleshooting, documentation, and communication skills.
• Certifications such as CompTIA Network+, MCSA, or SQL-related credentials are a plus.
• Must be able to handle confidential information in an appropriate manner.
• Excellent written and oral communication, and interpersonal skills.
REQUIRED EDUCATION:
• Minimum education: Associate's Degree in Information Technology, Computer Science, or related field.
ADDITIONAL REQUIREMENTS:
• Will occasionally/frequently stand, walk, sit, use both hands, and carry/lift to 50 lbs.
• Responsibilities sometimes require installation/lifting of heavy equipment and use of/climbing ladders.
• This is a full-time position located at our Camarillo facility, Monday through Friday, 8am to 5pm. Additional hours, including possible evenings/weekends, as required.
• We are ITAR Registered (International-Traffic-In-Arms-Regulations). Hired candidate must be a US Citizen or Lawful Permanent Resident.
Pay Range: $40 to $50 per hour.
ADVANCED Motion Controls considers several factors when extending an offer of employment, including but not limited to: the candidate's education/training, work experience, knowledge, skills and abilities, responsibilities of the position, internal pay equity, as well as market and business considerations.
ADVANCED Motion Controls prohibits discrimination or harassment based on the following categories: race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law. ADVANCED Motion Controls is ITAR Registered (International Traffic In Arms Regulations). Any candidate we hire must be a US Citizen or Lawful Permanent Resident.
NOTE TO STAFFING AGENCIES AND RECRUITERS: Advanced Motion Controls does NOT accept unsolicited resumes from any external agency for the placement of any position. Unsolicited resumes submitted by agencies and received by Advanced Motion Controls will be considered the property of Advanced Motion Controls and may be contacted and engaged directly by Advanced Motion Controls, with no placement fee due. Advanced Motion Controls will NOT pay a placement fee or any other fees to any third-party agency, firm or recruiter who is not specifically retained with a signed fee agreement by Advanced Motion Controls' Human Resources Manager and instructed to conduct a candidate search. Please do NOT forward unsolicited resumes to our website or to any Advanced Motion Controls employee. xevrcyc Advanced Motion Controls will NOT be responsible for any fees associated with unsolicited resumes.
Network Specialist
Information technology technician job in La Mesa, CA
Purpose Statement: The job of Network Specialist II is done for the purpose/s of designing, installing, upgrading, and maintaining LAN and WAN networks, Internet access, Voice over IP Phones and legacy phone systems, voicemail, IP Intercom, COAX, and security camera network; troubleshooting network hardware and software issues; training staff on data, phone and voicemail xevrcyc systems; and providing network user support and assistance.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
This job reports to Director of Technical Services
Information Technology & Administrative Specialist
Information technology technician job in Pasadena, CA
About the Role
We are looking for a proactive and detail-oriented IT & Admin Specialist to join our team. This role is a on-site position combining hands-on IT support with administrative and workplace operations. You will be responsible for maintaining daily IT infrastructure, managing assets, supporting vendor operations, and ensuring a smooth and efficient office environment.
Key Responsibilities
• Provide day-to-day technical support for hardware, software, IT security, configuration, and system upgrades.
• Manage desktop IT support and troubleshoot network issues; assist with office network design and optimization.
• Maintain and update the fixed asset inventory in collaboration with the asset manager; conduct regular audits, transfers, and disposals.
• Oversee maintenance of IT equipment to ensure optimal performance and utilization.
• Handle procurement of administrative items (e.g., office supplies, equipment, plants, consumables); perform cost comparisons and control expenses.
• Process monthly administrative expense reports in accordance with SOPs.
• Liaise with and manage suppliers and service providers; ensure service quality through regular evaluations and ongoing communication.
• Maintain a clean, safe, and energy-efficient office environment by implementing 5S management standards.
• Support daily workplace needs such as seating arrangements, office access control, and refreshments.
Qualifications
• Bachelor's degree in Information Technology, Business Administration, or related field preferred.
• 1+ years of experience in IT support and/or office administration.
• Familiarity with network configuration, Windows/Mac troubleshooting, and basic hardware maintenance.
• Strong organizational skills with attention to detail.
• Excellent communication skills and a proactive problem-solving attitude.
• Experience with vendor management and procurement processes is a plus
Clinical Technology Specialist
Information technology technician job in Sacramento, CA
ForTec†Medical†is an industry leader, dedicated to improving patient health. Our Mission is to improve patient health and healthcare by delivering innovative surgical technologies on demand. ForTecâ€TMs commitment to excellence, integrity, and positive culture defines our organization. Join us in shaping the future of healthcare while growing your career in a supportive, mission-focused environment. What We Offer: At ForTec, caring for others starts with caring for our team. Thatâ€TMs why our benefits go beyond the basics: Paid Time Off: Company paid holidays, a floating holiday, and generous paid time off.Health & Wellness Support: Medical, dental, vision, short- and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.Future Planning: 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources.Extras That Matter: Free Teladoc account, employee assistance programs, and uniforms for field team members. Employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
As a Clinical Technology Specialist, you will play a vital role in ensuring the successful use of advanced, innovative surgical technologies. We offer comprehensive training to equip you with the skills and confidence to thrive in your role. Primary Responsibilities: Set up and operate surgical technologies to provide technical equipment guidance as needed to surgeons and staff before and during surgery Perform preoperative checklists, sterilization, equipment calibrations, and complete necessary documentation Load and transport surgical technologies to healthcare facilities. Driving is an everyday responsibility of this role with occasional overnight travel Practice safe vehicle operations, safe workplace practices, and laser safety techniques Meet customer needs, provide exceptional customer service, and foster strong, professional relationships with both ForTec team members and healthcare partners
Requirements: Must be able to work a flexible schedule with early mornings, evening cases, and occasional weekend coverage or overnight travel Professional demeanor and strong team-oriented mindset Must be able to meet the credentialing requirements of assigned medical facilities, which include client-required immunizations Basic computer/smartphone proficiency High School diploma or equivalent Must hold a valid U.S. driverâ€TMs license with no major violations Ability to push, pull, and manipulate medical equipment over 50 pounds Ability to frequently bend, stoop, sit, and stand for long periods of time What You Need to Be Successful: Ability to work independently Self-starter with excellent problem-solving abilities Outstanding communication and customer service skills Strong organizational skills with a high attention to detail Preferred Background: If you have prior medical, EMT, Surgical Technologist, or military experience, your background can provide a smooth transition into the clinical technology specialist role. If you have experience working long days, unpredictable schedules, early mornings, and are eager to learn, we will train you! Wage Range: $25 - $28 an hour depending on experience Join ForTec Medical â€" make YOUR impact today!
All your information will be kept confidential according to EEO guidelines. The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. xevrcyc PandoLogic. Keywords: Student Transition Coordinator, Location: Sacramento, CA - 95811
Category Managers- IT/ Professional Services
Information technology technician job in Oakland, CA
My client in the San Francisco Bay area has immediate openings for Professional Services Category Managers. Salaries range from $125K to $170K depending on experience Bonus incentive. Paid pension, 401K match and full medical benefits. This position is remote initially but will require 3 days onsite at the East Bay office.
The department collaborates with internal clients and suppliers to develop mutually beneficial total cost solutions for goods and services. The department provides the following services to internal clients: procurement of goods and services, strategic sourcing and cost savings, contract management, supplier relationship management, supplier diversity planning, execution and outreach, compliance management, ongoing procurement field support and management of the procure to pay cycle.
Position Summary
The Expert Category Lead position develops and manages one or more sourcing spend categories and is responsible for effective contract management of all Tier 1 contracts associated with the categories.
Position develops strategic category plans to optimize cost savings, service excellence, diversity spend and total cost of ownership for the categories. He or she will effectively influence LOBs, including senior leadership, to achieve understanding, acceptance, and commitment of sourcing strategies.
This position works with the Line of Business to develop, source, and negotiate major contracts. He or she plays a key role in the Supplier Relationship Management and Scorecard process. Successful candidates will be required to sign non-disclosure agreement and complete compliance and ethics
You will lead strategic category planning, supplier negotiations, and contract management to drive value, resilience, and sustainability across the supply chain. Partnering with and influencing key internal stakeholders and leveraging market intelligence, you will develop and execute category strategies that align with business objectives, regulatory requirements, and industry best practices.
Job Responsibilities
· Develops and implements category plans and sourcing strategies for medium complexity categories that optimize cost, mitigate risk, and ensure supply continuity.
· Leads competitive bidding processes including RFPs, RFIs, and negotiations to secure best-value agreements.
· Negotiates, drafts, and manages contracts to ensure compliance with regulatory requirements, corporate policies, and industry standards.
· Develops and sustains mutually beneficial strategic relationships with category suppliers, conducting regular performance reviews, fostering collaboration on innovation and continuous improvement, and ensuring alignment with the company's safety, reliability, and sustainability goals.
· Partners with and influences cross-functional stakeholders and teams in developing sourcing and negotiation strategies for medium complexity spend categories
· Maintains awareness of industry and market trends, supplier landscapes, and regulatory changes to drive informed decision-making and strategic sourcing initiatives.
· Conducts and documents market research and supplier risk analysis to verify the financial health of existing and potential suppliers.
Qualifications
· Bachelor's Degree in Business Administration, Supply Chain Management or job-related discipline OR equivalent experience.
4 - 10+years of experience in strategic sourcing strategy for IT Enterprise and/or Professional Services , Consultants, Contingent Labor, etc.
· Proven ability to lead high-value negotiations, develop contract structures, and drive favorable outcomes
· Strong analytical skills with experience leveraging spend analytics, cost modeling, and digital procurement tools to optimize category strategies
· MS Office Suite and SAP, Ariba or similar software
SCREENS UI Technician
Information technology technician job in Sunnyvale, CA
Pay Range:$30/hr to $35/hr
What does a
UI Screens Tech
do?
The UI Screens Tech is primarily responsible for taking screenshots and on-device video captures that will ultimately end up in our marketing materials or used as reference for our animation department. You will also assist in setting up and maintaining a secure lab which houses all the devices needed to facilitate the production of content use in marketing materials. You will need to ensure all devices are up to date with the latest software builds, ready to be provided to either creative or production teams.
Key Responsibilities:
• You have at least 5 years of supporting production teams in some sort of technical capacity.
• You have strong troubleshooting skills and can quickly diagnose and solve technical problems on-site or remotely.
• Basic understanding of video production and animation.
• You have experience with current video capturing practices and technologies as it relates to video production
• You have experience in tracking, managing and maintaining an ecosystem of devices.
• You are a strong problem solver with a demonstrated track record for delivering operational support to a board range of creative and production teams.
• You are a strong collaborator and communicator who is capable of working in a highly cross-functional environment to achieve success.
• You are deeply organized and have a strong attention to detail.
• Experience with localization is a plus.
Requirements:
• Support the day-to-day device needs of the WW Screen Production and broader creatives teams.
• Support the day-to-day device needs of Geo CPM teams in-geo and throughout Workshop sessions.
• Setup and maintain a secure lab for the purpose of both housing devices and facilitating usage of those devices.
• Provide technical support to creative and production teams.
• Pickup and distribute equipment across offices in the Bay Area.
• Due to the technical and confidential nature of this position, you are required to be on-site in Sunnyvale - Monday through Friday with some weekend work during launch periods.
Medical Information Specialist (PharmD/RPh preferred)
Information technology technician job in San Diego, CA
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
THE POSITION:
Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, nonpromotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position delivers industry-leading services, which include Contact Center staffing for responding to product information requests, identifying and handling of adverse events and/or product quality issues, and medical writing as needed to generate written response for use in response to medical questions received. This position requires clinical and therapeutic knowledge, critical and analytical thinking, and customer/patient-centric approach. Medical Information Specialists typically support multiple pharmaceutical clients, multiple products, and multiple therapeutic areas.
Essential Duties And Responsibilities
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
MEDICAL INFORMATION SUPPORT
Respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries.
Utilize writing skills for adverse event and product complaint narrative during intake as well as medical inquiry custom responses.
Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.)
Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA's postmarketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
Coordinate processes necessary for responding to product quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
Maintain product, therapeutic area, and client specific requirements knowledge.
Ensure good documentation, high quality, and excellent customer service.
Medical writing and Medical Information content development. Provide medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to develop these materials. Staffing at scientific medical affairs booths.
On-call responsibilities on an as assigned basis.
Miscellaneous projects such as market and competitive product research, operational and process improvements, field team training and field liaison support. All other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Expectations Of The Job
Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications l Contact Center; metrics are subject to change annually or more often as deemed necessary.
Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Contact Center.
Hours: Able to work full time and be flexible with work scheduling as required by clients and management.
Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
Education: Advanced healthcare degree (preferred PharmD or higher).
Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
Preferred Qualifications
Education: Advanced healthcare degree (preferred PharmD or higher).
Licensure: Pharmacist license.
Experience and/or Training: Experiences in a Contact Center and Pharmaceutical industry environment.
Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms.
Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes.
Experience in Drug Information or a specialty area, particularly in Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty.
Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude.
Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate.
Innovator: Transforms creative ideas into original solutions that positively impact the company's performance.
Highly Principled: Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior.
Physical/Mental Demands And Working Environment
The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient's best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA's benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at *****************************.
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Field Technician - Environmental Monitoring Systems
Information technology technician job in Santa Ana, CA
Full-time | Pacific Standard Environmental, Inc. | Santa Ana, CA
Recruitment managed by Widger Talent
Pacific Standard Environmental (PSE) is a leader in air quality compliance and environmental monitoring services. We design, install, and maintain Continuous Emissions Monitoring Systems (CEMS) and other critical instrumentation that help industrial clients meet environmental regulations and operate safely and efficiently.
We're expanding our search for a Field Technician to join our growing team. This is a full-time, W2 role with a comprehensive benefits package and strong travel reimbursement. While direct CEMS experience is a plus, we welcome applicants with backgrounds in instrumentation, electronics, electrical systems, or automation technology who are ready to learn and develop within a highly specialized technical field.
What You'll Do
Install, maintain, and troubleshoot environmental monitoring systems and related instrumentation
Perform system calibrations, preventive maintenance, and field diagnostics
Conduct electrical and pneumatic system checks and repairs
Work both independently and collaboratively to support industrial clients across Southern California and beyond
Prepare service documentation and calibration reports accurately and on time
Participate in ongoing training to develop CEMS-specific skills and certifications
What We're Looking For
5+ years of hands-on technical experience in electrical, instrumentation, automation, or electronics systems
Strong understanding of electrical wiring, circuits, and schematics
Familiarity with PLCs, sensors, analyzers, and calibration procedures
Ability to travel regularly and work independently in the field (typical office presence 1-2 days per week)
Clear communication and strong organizational skills
Valid driver's license and clean driving record
Preferred Backgrounds
Experience in any of the following areas will be considered highly relevant:
Military training in biomedical equipment or electronic systems (Navy/Air Force)
Instrumentation Technician or Electronics Technician roles in industrial or utility environments
Completion of programs such as General Electrician (GE) or Industrial Automation Technology (IAT) from Southern California Institute of Technology (SCIT) or similar technical institutes
Why Join PSE
Independent, field-based work with autonomy and variety
Comprehensive benefits and overtime pay
Continuous professional development and training in environmental compliance and CEMS technology
Supportive team culture built on integrity, precision, and long-term client relationships
About Pacific Standard Environmental (PSE):
Headquartered in Santa Ana, PSE provides environmental engineering and compliance solutions across the Western U.S., specializing in air quality monitoring and emission control systems for industrial and energy clients.
Recruitment managed by Widger Talent.
This is a direct-hire, full-time W2 position with Pacific Standard Environmental.
Technical Support Specialist
Information technology technician job in Ontario, CA
1. Job Responsibilities ·
Handle technical inquiries from overseas customers (primarily in English and Chinese, with some minor languages), resolve issues related to the installation, operation, and troubleshooting of breast pumps and other products; escalate complex issues to R&D and follow up on feedback.
trouble-shooting
Participate in writing/updating English technical documentation (manuals, FAQs, etc.), and compile typical issues to build a knowledge base.
Coordinate internal and external resources, relay customer needs, and provide technical support to assist sales.
Document work activities and regularly summarize and optimize services.
2. Qualifications ·
Bachelor's degree or higher, preferably in Computer Science, Electronics, English, International Trade, or related fields.
Excellent English listening, speaking, reading, and writing skills; proficiency in Spanish or other minor languages is a plus.
Basic knowledge of computer hardware and software, familiarity with Windows systems; prior experience in technical support is preferred; strong learning ability. patient, responsible, with good communication skills and stress resistance
Technical Support
Information technology technician job in Industry, CA
Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
Maintain an in-depth knowledge of our complete line of products and services.
Embrace and learn the Video Surveillance / CCTV technologies and their applications.
Provide product demos and technical training to the sales team and customers.
Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
Build and test PC-based DVR systems to customer's specifications.
Provide prompt and effective customer service and technical support.
Service customers in an effective and efficient manner; partner with internal teams proactively.
Answer calls and emails regarding technical support requests and log into ticketing systems.
Perform other duties as assigned
ESSENTIAL REQUIREMENTS
Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
Ability to maintain confidential business information
Ability to respond to customers in a timely and effective manner
Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
Ability to work independently with minimum supervision
Ability to work under pressure
Strong troubleshooting, problem-solving, and team player mindset is a plus
Proactive and enthusiastic to excel
OTHER REQUIREMENT
Domestic and/or International Travel may be required (up to 25%)
Willing and able to work additional hours when needed
Bend, lift, open and move product and related office items varying in weight up to 30lbs,
EDUCATION
1+ Years of Professional Experience in technical support or related areas
Experience in the security system industry is highly desired
A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
Preferred certificate: CompTIA A+
Fresh graduates will also be considered
Application Support Specialist
Information technology technician job in Santa Clara, CA
Technical Support Engineer - Platform Technologies
Duration - 12 Months
What you get to do in this role:
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the client Platform. This includes being the First last point of escalation within the technical support department and mentoring working with other junior team members in the various technologies.
The successful candidate will be able to quickly gain an understanding of the Client platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Engineer must be able and willing to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
Work Persona (Flexible) - Required in office twice a week. Wednesdays and Thursdays are currently prominent but may change.
Hiring Manager Notes:
Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?
Knowledge on Database, Object Oriented languages (Java, JavaScript preferred) is must and having Client knowledge is a big plus in technical standpoint. Good to have experience in working with customers on the support side.
What backgrounds/skills can we be more flexible with that can be learned on the job?
Client, Linux knowledge is optional and can be learned on the job.
Degree in computer science is preferred but not mandatory if they have sufficient knowledge and experience on technical aspects.
Skills:
In order to be successful in this role, we need someone who has:
Demonstrated ability to troubleshoot difficult technical issues
Working knowledge of the components in a web applications stack
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
Experience with relational databases (e.g. MySQL, Oracle)
Experience administering: Linux/Unix OR Microsoft Server
Excellent verbal and written communication skills
Works well in a team environment
Strong personal commitment to quality and customer service
Ability to understand and communicate complex technical systems
Proven ability to maintain a professional demeanor when handling complex user issues
Desired Skills
A fundamental understanding of ITSM, ITIL, or CMDB
Deep understanding of JavaScript.
Advanced MySQL or Oracle experience
Experience diagnosing performance degradation
Understanding of remote administration via SSH, SNMP, WMI, PowerShell.
A reasonable, good faith estimate of the minimum and maximum for this position is $46/hr. on W2
Benefits will also be available at the following link: Harvey Nash Benefits
About us:
Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry. Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees. We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.
For more information, please visit us at ******************************