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On-Site IT/OT Support Technician
Wright Technical Services
Information technology technician job in Brewster, NY
Title: IT Service Desk Technician II
Job Type: 6-Month Contract-to-Hire
Environment: Materials Manufacturing Facility, No Metals (jewelry, phones, clothing)
Eligibility: No C2C. US Citizenship is required due to Federal Government guidelines.
Job Description
Wright Technical Services is proud to represent a highly respected Global Materials Manufacturer.
We are seeking an IT Service Desk Technician (Level 2) to provide IT and Operational Technology (OT) support to non-technical end users in a fast-paced manufacturing or industrial environment. This role delivers both onsite and remote support, handling device setup, troubleshooting, maintenance, and upgrades across diverse hardware and software platforms.
The technician will resolve incidents, fulfill service requests, and support users with a strong focus on customer service, efficiency, and adherence to IT security policies. The role also provides hands-on support to the infrastructure team, assisting with deployment and maintenance of network equipment, servers, printers, and cabling across factory and enterprise environments. Success requires strong communication, collaboration with IT, Maintenance, and Engineering teams, and a commitment to system reliability and uptime.
This is a 100% onsite position
.
Qualifications
US Citizenship is required due to Federal Government guidelines
Bachelor's degree in Computer Science, InformationTechnology, or a related field, or equivalent industry experience
Minimum of 5 years of experience in IT operations, infrastructure, or related environments
Hands-on experience with Windows Server, Azure cloud services, virtualization (Azure HCI, Hyper-V), backup, disaster recovery, and basic networking
Experience supporting Operational Technology (OT) systems and IoT devices in industrial or manufacturing environments
Strong problem-solving and analytical skills, able to work under pressure
Proven project management and leadership experience, including leading cross-functional teams
Clear communication and strong interpersonal skills for collaborating with technical and non-technical stakeholders
Highly Preferred Experience
Solid understanding of industrial automation and control systems
Familiarity with SCADA systems (e.g., Wonderware, IBA, GE iFIX) and MES platforms (e.g., AVEVA)
Understanding of IoT connectivity and data management concepts
Knowledge of cybersecurity principles in industrial environments, including risk assessment and mitigation
Relevant certifications (e.g., Microsoft, Cisco, CompTIA)
Key Responsibilities
Provide hands-on and remote troubleshooting for a wide range of systems, including servers, PCs, cameras, and network devices.
Respond to escalated Service Desk tickets, ensuring timely resolution and communication with end users.
Install, configure, and troubleshoot hardware and software on desktops, laptops, servers, and other IT equipment.
Image PCs, install software, and set up peripheral devices to meet company standards.
Maintain detailed and up-to-date documentation within the ticketing system, including current status, troubleshooting steps, and resolutions.
Complete a minimum of five service tickets per day, maintaining a high level of accuracy and professionalism.
Deliver exceptional customer service by assisting end users with technical issues in a clear, courteous, and professional manner.
Build positive relationships with employees and team members to understand needs and provide effective IT solutions.
Support the implementation, maintenance, and troubleshooting of computer hardware and software as directed by the Infrastructure Team.
Partner with Level 3 IT teams for network and infrastructure support, including remote troubleshooting and incident resolution.
Assist in maintaining local IT assets and ensure they are compliant with security and operational standards.
Collaborate with IT Level 3 and Engineering teams to support OT systems and ensure the reliable integration of OT and IT networks.
Assist in the deployment, configuration, maintenance, and troubleshooting of OT systems including SCADA, PLCs, DCS, HMIs, and related industrial control equipment.
Provide backup support for first-line OT issues, helping maintain uptime and continuity of operations.
Contribute to cybersecurity efforts
Eligibility: All applications current authorized to live and work in the United States on a Permanent basis are welcome to apply. Must be currently residing in the US. Sponsorship is not available for this position.
Wright Technical Services and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$40k-68k yearly est. 4d ago
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Technical Specialist - Triage Operations
Perennial Resources International 4.1
Information technology technician job in Orangeburg, NY
Contract
Orangeburg, NY, Totowa, NJ, Dayton, NJ
Responsibilities:
Improve operational efficiency by championing standardization and innovation
Utilize good technical, multitasking and interpersonal skills to help drive outages to resolution
Be ambitious, able to work independently & in a team environment under deadlines
Be process-oriented and help develop runbooks and other technical documentation
Stay up to date with new technologies, identifying those technologies/strategies that can help the company's automation efforts
Requirements:
2+ years of: computer operations background, understanding of data centers, and data communications and experience working with Unix/Linux (RHEL/Ubuntu, etc.)
A Degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience
Experience working with Salt or Ansible for orchestration (preferably Salt)
Excellent written and verbal communications interpersonal and customer service skills
Working knowledge of: Jira concepts and SDLC framework
Experience providing and automating day to day systems administration duties; Shell (Bourne), Perl, or Python scripting abilities
Experience with open-source metric analytics & visualization tools (such as Grafana, Splunk, and Humio) and multiple open-source automation and management tool-set knowledge (includes: Chef, Ruby, GitHub, Salt, Artifactory, etc., to name a few)
$77k-111k yearly est. 4d ago
Service Desk Technician
Teksystems 4.4
Information technology technician job in New Haven, CT
This is a 6 month contract onsite 5 days a week in New Haven, CT. This is a junior level service desk role requiring 6 months-2 years of technical phone support experience. Resumes will not be considered if there is no prior phone support/help desk experience in a technical environment. $20-22/hr.
The client is seeking a well rounded helpdesk specialist. 80-100% phone support. Teams supports 10,000-20,000 end users mostly admin but some students and faculty. When hiring personnel, the client likes the most "wide range" experience possible. XP, MAC, Vista, some Linux. Team troubleshoots the University's STAR (HR) site, EMS. procurement tools, business applications, and some oracle tools. Some network troubleshooting and backup restoring as well, mail email is outlook. Tier 1 and 2 troubleshooting. Must haves are a Bachelor's degree, Exp in XP and at least a knowledge of MAC or Linux. Must have an A+, Network+, Microsoft, Dell, or Apple cert. Must be QUALITY, good customer presence, great documentation, and work well with others. They use HP service desk but any prior experience with ticketing system will do. Looking at 1 year plus contract but with the option to be taken on perm after 6 months.
*Essential duties of position*
Identify and analyze hardware, software and network-related problems. Troubleshoot and resolve problems whenever possible. Collaborate with other ITS departments as needed; maintain ownership of the ticket issue to ensure prompt and through resolution.
Troubleshoot complex issues, via remote access tools, relating to installation, configuration and functional /technical support of software and university systems.
Proactively provide preventative maintenance; keep abreast of current installed operating systems, application software, and computing standards to ensure all versions are up-to-date as recommended by ITS and external application vendors.
Install and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to the Campus network.
Develop and maintain Knowledge Base content based on Subject Matter Expert (SME) role. Support clients in the use of their desktop equipment by instructions and informational interactions.
Provide Tier I and Tier II support for University applications, including web browsers, email, Oracle financials, HR and Procurement Web applications (including ePortal, SciQuest, Expense Management System (EMS), and Accuship).
Work with other ITS or external computing support organizations to perform root cause analysis and develop permanent solutions to prevent recurring issues.
Develop and document technical procedures, including testing of hardware and software products.
Create and maintain Knowledge Base content, based on assigned Subject Matter Expert (SME) role. Support clients and colleagues through informal training and instruction.
Assure compliance with University security policies and procedures.
Troubleshoot client home support needs as related to conducting University business.
Provide coverage for ITS Client Accounts, if needed.
Document work in departmental work order tracking database on a daily basis
*Skills*
MAC, XP, Helpdesk
*Additional Skills & Qualifications*
must be presentable, customer focused, and get along well with others
*Experience Level*
Entry Level
*Job Type & Location*This is a Contract position based out of NEW HAVEN, CT.
*Pay and Benefits*The pay range for this position is $22.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in NEW HAVEN,CT.
*Application Deadline*This position is anticipated to close on Jan 18, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$22-26 hourly 2d ago
Data Support Analyst I
Emoney Advisor 3.9
Information technology technician job in Stamford, CT
Job Summary The primary focus of the Data Support Analyst I representative is to provide proactive customer service to both our clients and internal teams. This position will troubleshoot, diagnose, and resolve problems with our aggregation systems. Job Responsibilities
Provide Tier 2 level support via chat, email, and phone
Interface with end user clients to help troubleshoot and resolve technical issues, procedural issues, and ensure data transfer efficiencies
Interface with internal support teams on escalated issues - both customer and operations based
Adhere to team and individual key performance indicators (KPIs)
Stay up to date on system releases, new features, and bugs
Make outbound calls help expedite resolution
Provides a second level of support for account aggregation
Perform other duties as assigned
Requirements
Bachelor's degree or equivalent work experience required; college degree preferred
2 years customer service experience preferred
Team Player with the ability to work independently as needed
Ability to work overtime, including evenings and weekends as needed
Skills
Exceptional communication skills (both written and verbal)
Strong analytical and diagnostic skills
Working knowledge of different aggregation methods(Screen Scraping,API's, and File Based)
Understand the different types of financial accounts that can be aggregated
Ability to read and interpretdifferent HTTPresponses (JSON, XML, HTML and others)
Strong technical troubleshootingand critical thinking
Ability to adapt in a fast-paced environment while multitasking
Dependable, accountable, self-motivated, and drive to excel
Detailed oriented
Working knowledge of MS Office suite
Strong organization skills and excellent time management skills
The salary range for this position is $50,000 - $59,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off.
At eMoney Advisor, our mission is to help people talk about money. Founded in 2000, it's the only wealth management system that offers transparency, security, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to amplify advisors' value to their clients. Today, we serve more than 109,000 financial professionals and support over 6 million end clients.
At eMoney, we create and nurture a culture that values diversity and inclusion, which enables our employees to thrive and do their best work. Different ideas, perspectives, and backgrounds inspire a stronger and more creative work environment that delivers better results.
eMoney is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
$50k-59k yearly 5d ago
IT Support Specialist I
Burt Process Equipment, Inc. 3.5
Information technology technician job in Hamden, CT
For description, visit PDF: *********** amazonaws. com/zcom-media/sites/a0i0L00000VJ0SJQA1/media/mediamanager/IT_Support_Specialist_I_Job_Description_2025.
pdf
$45k-56k yearly est. 18d ago
Informational Technology Position
Connecticut Reap
Information technology technician job in Trumbull, CT
Student Data Specialist Department: InformationTechnology Reports to: IT Manager Position Length: Full time, 12 month position Salary Range: $60,000 - $70,000 Closing date of application: February 12, 2026 Qualifications: See attached job description.
Apply online at ***************************************** Applicants must include a letter of intent, resume, official transcripts, and at least 3 references.
These statements are intended to describe the general nature and level of work being performed. Specific duties and responsibilities may vary, depending on the assignment. C.E.S. reserves the right to add/ change duties at any time.
Applications will be reviewed on a rolling basis and those applications received after the close of business on the closing date are not required to be considered.
An Equal Opportunity Affirmative Action Employer
"It is the policy of C.E.S. that no person shall be excluded from participation in, denied the benefits of, or otherwise discriminated against under any service or program on account of race, color, religious creed, age, marital or civil union status, national origin, sex, sexual orientation, gender identity or expression, ancestry, residence, veteran status, victim of domestic violence, present or past history of mental disorder, mental retardation, learning disability or physical disability including, but not limited to, blindness, or pregnancy and provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding C.E.S. nondiscrimination policies should be directed to the Associate Executive Director's office, C.E.S., 40 Lindeman Dr., Trumbull, CT 06611, **************."
$60k-70k yearly 8d ago
IT Service Desk Technician II (Contracted)
M&S Consulting 4.5
Information technology technician job in Brewster, NY
Job Summary: Hourly Contract Role with possible Contract to Hire option
We are seeking a skilled IT Service Desk Technician (Level 2) to provide both IT and Operational Technology (OT) support to non-technical end-users in a fast-paced, manufacturing or industrial environment. This position involves delivering in-person and remote support, independently performing device setup, troubleshooting, maintenance, and upgrades across a range of hardware and software platforms.
The technician will be responsible for resolving technical issues, fulfilling service requests, and answering user inquiries with a focus on quality, efficiency, and exceptional customer service. Adherence to company IT policies, especially those related to security protocols, is essential. The ideal candidate will have strong interpersonal skills, the ability to communicate clearly with end users, and a proactive approach to problem-solving.
This role also serves as hands-on support for the infrastructure team, assisting with the physical deployment, troubleshooting, and maintenance of network equipment such as switches, access points, servers, printers, and cabling. The technician will ensure smooth operation and integration of systems across automation layers, factory IT environments, and enterprise infrastructure - both onsite and at remote locations.
Success in this role requires strong collaboration with cross-functional teams including IT, Maintenance, and Engineering, with a focus on system reliability, uptime, and operational continuity. This is a 100% onsite position at the local facility.
Essential Duties and Responsibilities:
40% Trouble shooting, Problem Solving and Support:
Provide hands-on and remote troubleshooting for a wide range of systems, including servers, PCs, cameras, and network devices.
Respond to escalated Service Desk tickets, ensuring timely resolution and communication with end users.
Install, configure, and troubleshoot hardware and software on desktops, laptops, servers, and other IT equipment.
Image PCs, install software, and set up peripheral devices to meet company standards.
Maintain detailed and up-to-date documentation within the ticketing system, including current status, troubleshooting steps, and resolutions.
Complete a minimum of five service tickets per day, maintaining a high level of accuracy and professionalism.
Deliver exceptional customer service by assisting end users with technical issues in a clear, courteous, and professional manner.
Build positive relationships with employees and team members to understand needs and provide effective IT solutions.
40% Hardware and Software Support:
Support the implementation, maintenance, and troubleshooting of computer hardware and software as directed by the Infrastructure Team.
Partner with Level 3 IT teams for network and infrastructure support, including remote troubleshooting and incident resolution.
Assist in maintaining local IT assets and ensure they are compliant with security and operational standards.
20% OT Support:
Collaborate with IT Level 3 and Engineering teams to support OT systems and ensure the reliable integration of OT and IT networks.
Assist in the deployment, configuration, maintenance, and troubleshooting of OT systems including SCADA, PLCs, DCS, HMIs, and related industrial control equipment.
Provide backup support for first-line OT issues, helping maintain uptime and continuity of operations.
Contribute to cybersecurity efforts by adhering to OT/IT policies and assisting with compliance and security initiatives.
Contribute to root cause analysis and support incident response for OT-related system failures.
Work closely with cross-functional teams, including Infrastructure, Engineering, and Maintenance, to deliver integrated support solutions.
Accurately gather and document user requirements to support technical resolutions or escalate appropriately.
Job Qualifications:
Required:
Education:
Bachelor's degree in computer science, InformationTechnology, or a related field.
Equivalent experience in the industry may be considered in lieu of a degree.
Preferred:
Technical Experience:
Familiarity with SCADA software (e.g., Wonderware, IBA, GE iFIX) and Manufacturing Execution Systems (MES) platforms (e.g., AVEVA).
Understanding of Internet of Things (IoT) from a connectivity and data management perspective.
Skills:
Excellent problem-solving skills with the ability to work effectively under pressure.
Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.
Job Experience:
Required:
Minimum of 5 Years of Experience: At least 5 years of experience in IT operations and/or infrastructure management.
Project Management and Leadership: Strong project management and leadership skills, with a proven ability to lead cross-functional teams.
IT Infrastructure Operations: Demonstrated experience in IT infrastructure operations, including:
Windows servers
Azure cloud services
Basic networking concepts
Virtualization Technologies: Proficiency in virtualization technologies, including Azure HCI and Hyper-V.
Backup Technologies: Experience with backup technologies and disaster recovery solutions.
Operational Technology/IoT Devices: Familiarity with IT operational technology and Internet of Things (IoT) devices.
Knowledge, Skills and Abilities:
Required:
Strong Understanding of Industrial Automation: In-depth knowledge of industrial automation and control systems.
Problem-Solving and Analytical Skills: Excellent problem-solving and analytical abilities to address complex challenges.
Project Management and Leadership: Proven project management and leadership skills to guide teams effectively.
Communication and Collaboration: Effective communication and collaboration skills to work well with team members and stakeholders.
Preferred:
Cybersecurity Knowledge: Familiarity with cybersecurity principles, particularly in industrial environments, including risk assessment and mitigation strategies.
Relevant Certifications: Certifications in relevant technologies (e.g., Cisco, Microsoft, CompTIA).
*Environmental characteristics described are representative of those an employee encounters while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above statements reflect the general details necessary to describe the principle functions of the occupation and should not be construed as a detailed description of all work requirements that may be inherent in the occupation.
*M&S Consulting proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a protected veteran, or any other characteristic protected by law.
$47k-63k yearly est. Auto-Apply 4d ago
Desktop Support Speicalist
Collabera 4.5
Information technology technician job in North Haven, CT
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Qualifications
Provides phone and desktop support/consulting services and problem resolution. Images and Deploys computers for New Hires and Upgrades. Provides on-site desktop support services and problem resolution. Interfaces with other support groups to resolve problems. Troubleshoots routine to moderately complex desktop problems. Completes special projects and performs other duties as assigned.
Additional Information
To know more about this position or to schedule an interview, please contact:
Sagar Rathore
************
******************************
$49k-67k yearly est. Easy Apply 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Information technology technician job in Bridgeport, CT
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-44k yearly est. 12d ago
IT Support Technician Level 2
Beyond It Support LLC
Information technology technician job in Norwalk, CT
Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
About Us:
We are an MSP committed to delivering top-notch IT support and solutions to local businesses. Were looking for a skilled Bench Technician with 3-5 years of experience to help us keep our clients hardware running smoothly and efficiently.
Job Description
What Youll Do:
Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
Troubleshoot hardware issues quickly and accurately to minimize client downtime
Assemble and prepare equipment for deployment or return to clients
Maintain detailed records of repairs, parts used, and test results
Manage and organize repair bench workspace and inventory of spare parts and tools
Work closely with help desk and field technicians to support client needs and share technical insights
Assist in configuring and testing equipment before its delivered or deployed
Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
Onsite work at Clients locations as needed. Including setups, pickups, drop-offs
Manage incoming deliveries and inventory.
Additional Duties and Responsibilities:
Improve customer service, perception, and satisfaction.
Fast turnaround of Customer Requests.
Ability to multi-task
Ability to work in a team and communicate effectively.
Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
Escalate service requests that require engineer level support, following ticket to resolution.
Responsible for entering all time and expenses in ConnectWise as they occur.
Enter all work as service tickets in ConnectWise.
Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.
Who You Are:
You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
A Plus Certification
Comfortable with a variety of IT hardware from desktops and laptops to networking devices and servers
Detail-oriented and able to troubleshoot with patience and precision
Able to handle multiple repair jobs efficiently in a fast-paced environment
A good communicator who can work collaboratively with a small team and interface with clients when needed
Reliable and proactive, taking ownership of your work from start to finish
Advanced understanding of operating systems, business applications, printing systems, and network systems.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Diagnosis skills of technical issues.
Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
Travel to clients locations as needed (Must have reliable transportation)
Why Join Us?
A friendly, supportive team atmosphere where your skills really make a difference
Hands-on experience with a wide range of hardware in a growing MSP environment
Opportunities to expand your technical knowledge and grow your career
Competitive pay and flexible work arrangements tailored for work-life balance
A chance to help local businesses stay productive and secure with your expertise
If youre ready to bring your repair skills to a growing MSP where youll be valued and challenged, wed love to hear from you!
Travel to clients locations as needed (Must have reliable transportation)
$37k-64k yearly est. 6d ago
Technical Support Specialist
Default Gebbs Healthcare Solutions
Information technology technician job in East Haven, CT
Job DescriptionDescription:
Technical Support Specialist
East Haven, CT
CPA medical Billing a division of GeBBS Health Care company is currently seeking an experienced Technical Support Specialist to join our team. Connecticut based candidates only.
The IT Support Specialist is responsible for providing high-quality Tier 1 and Tier 2 technical support to our US workforce of employees. This role focuses on resolving everyday IT issues, managing device and account support, and ensuring smooth onboarding/offboarding processes.
We are looking for someone who thrives with autonomy, takes pride in being a reliable problem-solver, and moves quickly to keep things running smoothly. You should be comfortable being the first line of support, and eager to improve processes as we scale. This role is critical to our day-to-day operations and calls for someone ready to take full responsibility and lead the function. This role is on-site in East Haven, CT.
Qualifications
· Bachelor's degree in related field or equivalent years of experience.
· 3+ years in IT support, preferably within a remote or decentralized environment.
· Proficiency in troubleshooting operating systems (Windows and mac OS), basic networking, and remote support tools.
· Strong interpersonal and communication skills with a customer-centric mindset.
· Naturally proactive and comfortable working within a dynamic and decentralized environment.
· Naturally inquisitive with a desire to solve problems and dig into detailed analysis.
· Ability to prioritize tasks, be organized and manage competing priorities effectively.
· Proven ability to communicate effectively to various audiences/levels including leadership through various mediums
· Experience with device management platforms like Intune
· Familiarity with IT ticketing systems and basic ITIL principles.
· Relevant technical certifications
Requirements:
Responsibilities
Provide first-line support by troubleshooting hardware, software, and supporting company endpoint devices
Work with team members in multiple locations to provide support. Delivering service and support to end-users working onsite and remote
Maintain IT asset inventory and documentation, tracking hardware lifecycles and software licenses
Manage IT onboarding and offboarding, ensuring seamless provisioning and deprovisioning of company hardware, software, and accounts
Support the deployment and troubleshooting of remote management tools and company-specific applications.
Implement and maintain system hardening standards, including company specified group policies to ensure the security and compliance of IT system
Support our adoption of new tools, including management of users and configuration of SAML and other SSO mechanisms
Follow standard processes and procedures
Use helpdesk ticketing system for tracking issues and problem resolution
Maintaining prompt and effective inter and intra-team communication
$44k-75k yearly est. 2d ago
Audiovisual Support Technician - Weekend
Stepping Stones Museum for Children 4.2
Information technology technician job in Norwalk, CT
The part-time Audiovisual (AV) Support Technician provides essential technical support for the museum's AV systems during public hours, with a primary focus on weekend and event coverage. This position ensures that audiovisual equipment across exhibit spaces, performance venues, and event installations functions smoothly and reliably for visitors and staff.
This position serves as the primary AV support role during assigned weekend shifts and public programs, ensuring audiovisual systems remain operational, safe, and visitor-ready. The Audiovisual Support Technician works independently during weekends while following established departmental procedures and escalating issues as needed.
The position requires schedule flexibility and a part-time commitment (up to 25 hours per week), including consistent weekend availability and occasional holiday or after-hours event coverage as assigned by management.
Position Responsibilities
* Provide daily AV system support across exhibit spaces, performance venues, and event installations
* Act as the primary AV support contact during assigned shifts, particularly on weekends
* Execute system checks and prepare AV setups for performances, parties, and rentals
* Troubleshoot technical issues with microphones, projectors, soundboards, and digital displays
* Monitor and respond to AV support requests according to the department's tiered AV support structure, acting as primary weekend support and escalating issues when necessary
* Ensure all AV systems are operational and ready for public use during museum hours
* Log daily activities and submit AV support reports to the Senior Manager
* Maintain equipment inventory and assist with minor repairs and preventative maintenance
* Complete end-of-shift reports and handoff notes to support weekday AV and Multimedia staff follow-up
* Participate in departmental planning meetings as scheduled
* Ensure proper documentation of technical issues and resolutions
* Maintain a high level of professionalism when assisting with visitor-facing or customer service situations
Requirements
Minimum Experience/Skills/Certificates:
* 1-2 years of experience in audiovisual support, live event operations, or technical production
* Working knowledge of AV systems, including soundboards, projectors, wireless mics, and media players
* Prior experience in a museum, theme park, entertainment venue, or public experience setting preferred
* Strong troubleshooting skills and ability to work independently on technical tasks
* Excellent communication and organizational skills
* Comfortable working weekends, evenings, and holidays as scheduled
* Focus on consistently providing quality service to visitors or internal clients; strong interpersonal and collaboration skills with staff, visitors, volunteers, and community partners
* Creative problem-solving skills with attention to detail
* Excellent interpersonal skills, professional maturity, adaptability, and self-reliance
* Self-aware and self-regulating; reads social and emotional cues; demonstrates empathy and active listening with visitors and colleagues
* Strong relationship builder: Communicates effectively across all organizational levels, manages disagreements constructively, and welcomes feedback to foster trust
* Consistently demonstrates good judgment and maintains composure in challenging situations
* Intrinsically motivated with a positive attitude; embraces change, setbacks, and last-minute adjustments with enthusiasm and curiosity
* Sensitive to diversity, including individuals with physical challenges or special needs
* Ability to kneel, walk, and/or stand for prolonged periods of time, and load/unload equipment
* Solid computer skills, including Microsoft Office Suite; proven ability to learn new systems and software
$34k-38k yearly est. 6d ago
Information Technology & Data Analytics Intern - Summer 2026
Henkel 4.7
Information technology technician job in Stamford, CT
**_About_** **_this_** **_Position_** At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil , 'all , Loctite , Snuggle , and Schwarzkopf and our cutting-edge technologies, you'll have countless opportunities to explore new paths and grow.
**Dare to learn new skills, advance in your career and make an impact at Henkel.**
**What you'll do**
+ Provide project and ongoing system support for HCB (Consumer Goods business unit) and Hair Professional, Supply Chain, Functions primarily in the Americas region
+ Work with large-scale datasets and modern analytics tools in a real IT environment, gaining exposure to cloud platforms, data pipelines, and business intelligence systems used across the Americas region
+ Collaborate with business stakeholders as part of a diverse, multi-regional IT team to tackle real-world challenges and deliver impactful, data-driven solutions
+ Develop and maintain data pipelines using Azure and Databricks to support analytics and reporting needs.
+ Write and debug Python scripts for data transformation, automation, and issue resolution.
+ Support system enhancements and bug fixes by collaborating with IT and business teams to improve existing solutions.
+ Support and update PowerBI dashboards to deliver actionable insights to stakeholders across the Americas region.
+ Document technical processes and collaborate with global teams to ensure knowledge sharing and solution scalability."
**What makes you a good fit**
+ An undergraduate student (rising junior senior) pursuing a degree in Computer Science, or Data Analytics
+ Proficiency in Python for scripting, automation, and data transformation
+ Prior experience with cloud platforms like Azure preferred
+ Familiarity with project delivery methodologies such as Agile, and experience in collaborative, iterative development environments
+ Proactive and eager to learn, with a willingness to explore new technologies through Henkel's virtual training resources
+ Strong communication skills, with the ability to translate complex technical concepts into clear, business-friendly language
**Some benefits of joining Henkel as an intern**
+ Exciting projects that allow you to make real impact and collaborate with Henkel colleagues worldwide.
+ Countless learning opportunities available through Henkel's online learning platform with over 9,000 professional courses.
+ Networking events with Henkel business leaders, experts and sustainability ambassadors.
+ Ongoing feedback discussions throughout the internship that allow you to accomplish concrete goals.
+ In-person and virtual social events to connect with other Henkel interns across the country.
**Following your internship, you may be invited to join Henkel as a returning intern or full-time employee. **
**Additional information**
+ This internship is eligible for a housing stipend or relocation support.
+ Henkel's Summer 2026 internship program starts on May 27th, 2026, and runs through mid-August.
+ Recruitment for our 2026 internships starts in late August 2025 and runs through early March 2026 or until all our positions are filled.
+ If selected to move forward in our recruitment process, you will receive an email from our talent acquisition team.
+ If a position you applied to is filled by another candidate, you will receive an email from our team alerting you that the position is closed.
The salary for this role is $22-$27/hour. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
**JOB ID:** req75212
**Job Locations:** United States, CT, Stamford, CT
**Contact information for application-related questions:** *****************************
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
**Application Deadline:** As long as the vacancy is listed on our Career Site, we are happy to receive your application
**Job-Center:** If you have an application already, you can create or log in to your accounthere (******************************************************************************************************************************************************** to check the status of your application. In case of new account creation, please use your email address that you applied with.
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How is work at Henkel
$22-27 hourly Easy Apply 60d+ ago
Technical Support Analyst
Sectra
Information technology technician job in Shelton, CT
Are you in your final year of a Computer Science or related degree and ready to get your foot in the door at a company that's doing work that actually matters? Sectra is hiring part-time Technical Support Analysts in Shelton, CT - and this is more than just a job. It's a launchpad for your career.
Why Sectra?
We're not your average tech company. We build cutting-edge software that powers medical imaging systems in hospitals and healthcare networks around the world. That means real impact - every line of code, every solution, every person here contributes to helping doctors and patients every day.
But what really sets us apart?
Innovation is our DNA - We've been pushing boundaries in med tech and secure communications for over 40 years - and we're just getting started.
Global reach, local team energy - We have offices in 14 countries but operate with the creativity and speed of a startup.
Culture-first, people-focused - The culture is collaborative, supportive, and fun. Employees enjoy coming to work every day.
Growth mindset - Join us part-time now, grow with us long-term. This role is designed with the intention to transition into full-time employment after graduation.
You're a Great Fit If You:
Are entering your final year of a Bachelor's or Master's program in Computer Science, IT, or a related field Enjoys tinkering with technology in their free time-whether it's building home labs, experimenting with Raspberry Pi, setting up personal servers, modding gaming systems, or learning new tools just for fun-and is naturally curious about how things work and how to make them better.
Communicate clearly, learn quickly, and collaborate well
Are excited about starting your tech career in a company with purpose
Can work in our Shelton, CT office
$44k-75k yearly est. 60d+ ago
IT Support with Child Welfare
Cybxperts
Information technology technician job in Valhalla, NY
Provide timely and effective technical support to Child Welfare professionals for hardware, software, and network -related issues.
Track, prioritize, and resolve IT incidents and service requests related to Child Welfare systems, adhering to established service level agreements (SLAs).
Collaborate with Child Welfare teams to identify and implement software solutions that enhance casework efficiency, data accuracy, and reporting capabilities.
Assist in the development and maintenance of databases and information systems that support Child Welfare operations, ensuring data integrity and security.
Administer and provide technical support for specialized Child Welfare case management software or systems.
Provide training and support to Child Welfare professionals on the effective use of technology tools and systems.
Requirements
Bachelor's degree in InformationTechnology, Computer Science, Social Work, or a related field (or equivalent experience).
Minimum of 3 years of proven experience in providing IT support, particularly in a Child Welfare or similar social services setting.
Familiarity with Child Welfare practices, regulations, and case management processes.
Proficiency in Windows and/or mac OS operating systems.
Familiarity with specialized Child Welfare software or case management systems is highly desirable.
Basic networking knowledge (e.g., TCP/IP, DNS, DHCP).
Strong customer service orientation with excellent communication and interpersonal skills, especially in working with Child Welfare professionals.
Ability to work in a dynamic environment and quickly adapt to changing priorities.
$41k-70k yearly est. 60d+ ago
IT Specialist - Tech Ops
Evolution Americas
Information technology technician job in Fairfield, CT
Evolution the world leading B2B provider for online casinos. is hiring! At Evolution, our talent is live, the players are virtual. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games.
Since 2006, Evolution has been the leading product company of virtual casino games. We've evolved the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world.
Our North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, Fairfield, Connecticut and Vancouver, Canada.
Job Description
The IT Specialist is responsible for assembling and maintaining in-house technology equipment and studio assets. This includes installing, configuring, diagnosing, repairing, and upgrading all studio hardware, software and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely manner and be able to work alone and in a team environment.
Responsibilities
Identifies and delivers required hardware and software service levels according to company policies.
Provides hands-on assistance to the Technical Operations team as needed and relays IT related advice/recommendations.
Provides training to the Technical Operations Team and other relevant personnel as determined by Management.
Become highly familiar with all TechOps related gear, components, procedures, nomenclature, systems, etc. and remain up to date on relevant new technologies and developments.
Installs, configures, tests, maintains, monitors, troubleshoots studio and network hardware, peripheral devices, scanning devices, POE camera equipment, and other products, and associated end user software and networking software products.
Performs on-site analysis, diagnosis, and resolution of hardware/ software problems for a variety of studio and network devices.
Assist in the adaptation and incorporation of A/V hardware into studio environments
Receives and responds to incoming calls, tickets, and/or e-mails regarding hardware problems.
Documents instances of hardware failure, repair, installation, and removal via ticketing system.
Replace colleagues during their vacations, sick leave and other absences. Replacement takes place during the working time, and it is not considered as additional work.
Be aware of and follow regulations (Gaming Regulations, OSHA Compliance, Evolution Policies, Fire Codes, etc.).
Perform other duties, as asked by the Local Technical Operations Manager or Technical Operations IT Manager North America, which are related to this position
Qualifications
1+ years' experience in installing and troubleshooting Microsoft Windows OS, Linux OS, Desktop Hardware with experience in deploying and maintaining servers and network equipment (or relevant combination of similar experience).
6 months experience with POE devices, such as CCTV cameras (desired).
6 months experiencing running and terminating cable, such as Cat6, Cat5, coaxial etc. (desired).
6 months experience working in an Active Directory environment with systems tools such as a Wire Shark, Fluke Meter, Multi-meter and other low voltage based tools (or similar combination).
Effectively communicate in English, both written and oral forms.
Previous experience working in a similar setting preferred.
Must be able to obtain a gaming license.
Willingness and ability to occasionally travel (within North America and abroad).
Ability to work in a deadline-based environment.
Ability to use common hand and power tools.
Ability to lift up to 50lbs.
Additional Information
Benefits:
Competitive Salary
Paid Time Off
Paid Holidays
Medical, Dental & Vision Insurance Plans
Company Paid Life and AD&D Insurance
Commuter Flexible Spending Account (FSA)
Nationwide Employee Discount Program
Full Training & Growth Opportunities
Professional and personal development - for the right person there is opportunity for the role to grow in responsibility
Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.
Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.
Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).
Evolution USA was established in 2018. More information on Evolution.com.
For more information visit *****************
All your information will be kept confidential according to EEO guidelines.
#EVOCTL
$70k-102k yearly est. 6d ago
IT Specialist - Tech Ops
Evolution Gaming
Information technology technician job in Fairfield, CT
Evolution the world leading B2B provider for online casinos. is hiring! At Evolution, our talent is live, the players are virtual. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games. Since 2006, Evolution has been the leading product company of virtual casino games. We've evolved the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world.
Our North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, Fairfield, Connecticut and Vancouver, Canada.
Job Description
The IT Specialist is responsible for assembling and maintaining in-house technology equipment and studio assets. This includes installing, configuring, diagnosing, repairing, and upgrading all studio hardware, software and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely manner and be able to work alone and in a team environment.
Responsibilities
* Identifies and delivers required hardware and software service levels according to company policies.
* Provides hands-on assistance to the Technical Operations team as needed and relays IT related advice/recommendations.
* Provides training to the Technical Operations Team and other relevant personnel as determined by Management.
* Become highly familiar with all TechOps related gear, components, procedures, nomenclature, systems, etc. and remain up to date on relevant new technologies and developments.
* Installs, configures, tests, maintains, monitors, troubleshoots studio and network hardware, peripheral devices, scanning devices, POE camera equipment, and other products, and associated end user software and networking software products.
* Performs on-site analysis, diagnosis, and resolution of hardware/ software problems for a variety of studio and network devices.
* Assist in the adaptation and incorporation of A/V hardware into studio environments
* Receives and responds to incoming calls, tickets, and/or e-mails regarding hardware problems.
* Documents instances of hardware failure, repair, installation, and removal via ticketing system.
* Replace colleagues during their vacations, sick leave and other absences. Replacement takes place during the working time, and it is not considered as additional work.
* Be aware of and follow regulations (Gaming Regulations, OSHA Compliance, Evolution Policies, Fire Codes, etc.).
* Perform other duties, as asked by the Local Technical Operations Manager or Technical Operations IT Manager North America, which are related to this position
Qualifications
* 1+ years' experience in installing and troubleshooting Microsoft Windows OS, Linux OS, Desktop Hardware with experience in deploying and maintaining servers and network equipment (or relevant combination of similar experience).
* 6 months experience with POE devices, such as CCTV cameras (desired).
* 6 months experiencing running and terminating cable, such as Cat6, Cat5, coaxial etc. (desired).
* 6 months experience working in an Active Directory environment with systems tools such as a Wire Shark, Fluke Meter, Multi-meter and other low voltage based tools (or similar combination).
* Effectively communicate in English, both written and oral forms.
* Previous experience working in a similar setting preferred.
* Must be able to obtain a gaming license.
* Willingness and ability to occasionally travel (within North America and abroad).
* Ability to work in a deadline-based environment.
* Ability to use common hand and power tools.
* Ability to lift up to 50lbs.
Additional Information
Benefits:
* Competitive Salary
* Paid Time Off
* Paid Holidays
* Medical, Dental & Vision Insurance Plans
* Company Paid Life and AD&D Insurance
* Commuter Flexible Spending Account (FSA)
* Nationwide Employee Discount Program
* Full Training & Growth Opportunities
* Professional and personal development - for the right person there is opportunity for the role to grow in responsibility
Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.
Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.
Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).
Evolution USA was established in 2018. More information on Evolution.com.
For more information visit *****************
All your information will be kept confidential according to EEO guidelines.
#EVOCTL
$70k-102k yearly est. 11d ago
Technology Support Senior Specialist
JPMC
Information technology technician job in Orangeburg, NY
Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.
As a Technology Support Senior Specialist at JPMorgan Chase in Corporate Data Center Services Team, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery.
Job responsibilities
Provides first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
Assists in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
Contributes to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
Uses problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
Required qualifications, capabilities, and skills
6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
Experience with live chat, incident/service request management, and runbooks for system issue resolution
Baseline knowledge of operational management and excellence
Proven ability to balance tasks while documenting outcomes
Preferred qualifications, capabilities, and skills
Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
Ability to document issues, procedures, and root cause analysis
$48k-83k yearly est. Auto-Apply 60d+ ago
IT Help Desk Support - Level II
K2 Staffing
Information technology technician job in Harrison, NY
Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$48k-83k yearly est. 60d+ ago
IT Help Desk Support - Level II
K2 Staffing, LLC
Information technology technician job in Harrison, NY
Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$48k-83k yearly est. 12d ago
Learn more about information technology technician jobs
How much does an information technology technician earn in Danbury, CT?
The average information technology technician in Danbury, CT earns between $23,000 and $87,000 annually. This compares to the national average information technology technician range of $28,000 to $83,000.
Average information technology technician salary in Danbury, CT
$45,000
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