Information technology technician jobs in District of Columbia

Network Deployment (Network Support) 2 Months Contract Washington, DC Hours of Coverage and Locations Installation services for inside network transformation will take place from 8:00 PM to 5:00 AM, Monday through Friday. This section outlines the activities, requirements, and responsibilities associated with network deployment for the network refresh/installation project. The primary goal is the physical deployment and turn-up of WAN, LAN, and WLAN environments at each client site. Deployment Scope, Activities, and Responsibilities The deployment scope encompasses various activities, from pre-installation preparations to the actual installation of network devices. Key Deployment Activities and Roles: Network Installation Activities: This includes installing Wireless Access Points, Switches, and Routers, along with performing cable management. Provider Summary of Obligations for Deployment Services: Scheduling resources and completing services per Installation Guide. Performing inside deployment activities: (4-hour visit for 1 engineer). This involves replacing approximately 10 network devices, powering down old devices, installing and cabling up new devices, and ticket updates. Network Technical Skills Cabling Knowledge: Understanding of Ethernet standards (e.g., Cat5e, Cat6, Cat6a). Familiarity with different types of cables and connectors (RJ45, patch panels). Installation Techniques: Proficiency in running, terminating, and testing cables. Knowledge of best practices for cable management and organization. Testing and Troubleshooting: Experience using cable testers and other diagnostic tools (e.g., ethernet testers). Ability to troubleshoot common connectivity issues. Network Fundamentals: Basic understanding of networking concepts (e.g., IP addressing, subnetting). Familiarity with switches, routers, and other networking hardware. Safety Procedures: Knowledge of safety protocols for working in various environments (e.g., avoiding electrical hazards). Soft Skills Problem-Solving: Ability to analyze issues quickly and develop effective solutions on-site. Attention to Detail: Precision in installation and testing to ensure compliance with standards. Communication: Ability to communicate effectively with clients and team members about technical issues and solutions. Time Management: Skill in prioritizing tasks to meet project deadlines efficiently. Adaptability: Flexibility to work in various environments and adjust to unforeseen challenges. #LI-CGTS #TS-3262

Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent professionals nationwide. Our sole focus on intellectual property enables us to more deeply understand our clients' technical needs, and our candidates' individual talents and career interests. Our broad network of long-term client relationships gives us a competitive edge. Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success. We have superior knowledge of the IP job market, and offer trusted career advice for our candidates. We also have the resources and high-level contacts to get your resume noticed by the people who matter. We look forward to speaking with you, and learning more about what you are seeking in your next opportunity. Qualifications The ideal candidate will possess an undergraduate or advanced degree in Electrical Engineering, Computer Engineering or Computer Science and have prior patent preparation and prosecution experience. Registration to practice before the US Patent and Trademark Office is required. Must have top academic credentials, strong analytical abilities, excellent written and oral communication skills, and the ability to work well on a team. Confidentiality At Vanguard-IP, we respect the confidentiality of every candidate who contacts us. Furthermore, we will always obtain expressed authorization before submitting your resume to any of our clients. Should you have an interest in exploring opportunities in another location, we have hundreds of openings in other markets. Please apply now and our team would be happy to review your information for this or other openings in your location of interest. #J-18808-Ljbffr

SNI Companies has partnered with a growing company in the Washington DC area in search of a IT Service Desk Supervisor . These is a ONSITE positions. is open for US Citizen & Green Card candidates. Not open for C2C or referrals. Compensation: $110,000 - $130,000 per year For immediate consideration, please email your resume top ************************. Qualifications: A two-year college degree preferred; equivalent experience will be considered. Experience supervising a service desk in a law firm or other professional services environment. Prior supervisory experience. ITIL Foundation certification preferred. Minimum four years' experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites. Experience with Exchange and a document management system is a plus. Strong customer service skills and personal initiative. Technical experience with hardware configuring and supporting workstations, laptops, and printers required. Strong technical knowledge of IT systems and services commonly used in a law firm or other professional services environment. Experience using service desk management software to manage support requests and monitor performance. Ability to write reports, business correspondence, and procedure manuals. Analytical mindset with the ability to analyze data, identify trends and make data-driven decisions. Ability to effectively present information and respond to questions from groups of managers and directors. Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information. Ability to motivate, coach and develop Service Desk Analysts. Ability to be a change agent and drive new firm initiatives. Possess exceptional judgement and professionalism. Ability to define goals and follow though to achieve results and demonstrate strategic focus. Ability to work in a fast-paced environment while exhibiting a strong attention to detail. Exceptional client service both internal and external. Strong customer service skills and the ability to effectively manage a team of Service Desk Analysts. Excellent communication and interpersonal skills, with the ability to effectively communicate with staff at all levels of the organization. Strong problem-solving and organizational skills and the ability to think creatively to find solutions to complex issues. Ability to work well under pressure and manage multiple priorities. Flexibility to work additional hours, as necessary.

We are currently working with a Washington DC client looking for a Systems Technologist to join their team. This is 100% onsite role in DC (near Chinatown, zip code 20223). Local candidates only. This is a 12-month initial contract on W2 with the potential to extend or convert to FTE. Additionally, this is a cleared role so all candidates must be USC with an active Public Trust Clearance. This position involves close supervision, detailed instructions, and constant performance checks. The technician will provide post-sale installation and maintenance support for communication products, including hardware installations, site equipment audits and customer service response in a break-fix environment. Primary Focus: Mobile and station work associated with Conventional, SmartNet Trunking, and Paging Systems for single-site customers. Key Responsibilities: Programming of mobile and portable radios, and infrastructure (training provided) Organize and pack radio kits for shipment Data entry into MS Excel and MS Word forms, including barcode scanning Equipment handling: Unloading/loading pallets Pick and pack radio system parts/kits per customer specifications Inventory management: Assist with stock take and maintain subscriber inventory accuracy Receiving & dispatching subscriber goods PC Desktop Support/System Admin Level 1 Required Knowledge & Skills: Familiarity with basic communication concepts Basic understanding of RF, telecommunications, and computer networking General/intermediate knowledge of computer hardware and applications for troubleshooting Ability to use basic electronic level meters (DVM, Scope, Wattmeter) Education & Experience: Associates Degree, Technical Certificate, or Military Training 2 years technical work experience

APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD! What We Offer Enjoy our many benefits and incentives including: Affordable Medical/Dental/Vision plans Flexible Spending AccountGenerous Paid Time OffWhole Health & Wellness Reimbursement ProgramProfessional development and training opportunities100% Vested Retirement Plan w/ up to 6% MatchHoliday Pay (9) Paid Personal Growth HoursPaid Time Off for Mental HealthCompany Paid Life InsuranceSpontaneous & Longevity BonusesLoan Forgiveness Program EligibilityEmployee Assistance Program (EAP) & Tobacco Cessation Program For more details about our benefits, visit our website! About the Position We have an opening for a Supportive Housing Associate at our Rogue Ridge Apartments in Ashland, Oregon. The Supportive Housing Associate motivates adults with serious mental illness to participate in a variety of skills training and other treatment activities. Primary responsibilities include facilitating access to community resources and assisting tenants with health care arrangements, housing applications, move-in arrangements, medication administration, money management, symptom monitoring, and housekeeping. The Supportive Housing Associate encourages socialization, self-help, communication, and gives daily support for problem solving. This Supportive Housing Associate position requires that you demonstrate empathy and active listening. In addition, you will receive crisis de-escalation training, which requires performing various physical, hands-on maneuvers and techniques. If you have experience working as a Qualified Mental Health Associate (QMHA), Direct Support Professional (DSP), Residential Assistant (RA), Residential Counselor, Skills Trainer, or Caregiving for a client with behavioral health needs, then the Supportive Housing Associate position may be a great fit for you! Vocational Training Program For applicants starting as a QMHA-R, ColumbiaCare offers a Vocational Training Program to accelerate the training, on-the-job experiential learning, and testing preparation for qualified employees to achieve the 1000 supervised hours required to complete their certification as a QMHA-I. Through this program, this certification can be achieved in as little as 6 months. This is an optional program. Work Schedule: Thursday and Friday, 8:00am - 12:00am ( 16 hour shift, sleep onsite ) (Part Time, Day & Overnight). An additional $75 bonus will be included on the nights that you sleep on-site. What You'll Make $22.00 - $23.75 per hour DOE/Credentials. An additional $2.50 per hour night shift differential will apply during the work hours of 10:00pm - 6:00am. Additional 5% Language Differential offered for Bilingual or Multilingual candidates (Spanish/English desired). About the Program Rogue Ridge Apartments is a brand-new, 28-unit, permanent Supportive Housing program in Ashland, Oregon. Rogue Ridge serves adults who are houseless and living with a mental illness. The program is in a beautiful three-story apartment complex with elevators, ADA units, and a community/activity room for residents to enjoy. Supportive services include on-site staff who provide peer support, skills training, tenancy assistance, community navigation, and more; 24/7 access to housing support; and tenancy services and support around move in and out, rent collection, maintenance, and repairs. ColumbiaCare Services is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. What You'll Need Must be eligible for Qualified Mental Health Associate (QMHA) registration. Eligibility requires 1 out of 3 Criteria below: Bachelor's degree in Behavioral Science: Psychology, Counseling, Social Work, Human Development, or related field; OR minimum three (3) years of verifiable behavioral health experience working with individuals with behavioral health needs in a supervised setting; OR equivalent combination of behavioral science education in addition to satisfactory supplemental behavioral health experience and training If not already registered as a QMHA through the Mental Health & Addiction Certification Board of Oregon (MHACBO), we will assist you in registering within 30 days of hire. Vocational Training Program: Employees in the optional Vocational Training Program will have additional training expectations to meet the requirements for QMHA testing. Driving is an essential function of this position. Successful applicants must provide a valid driver's license from their state of residence or obtain and submit one within 30 days of hire, maintain a safe driving record, and have the ability to pass a DHS criminal background check. Physical Requirements: This position requires the ability to frequently talk, listen, use hands and fingers, reach, stand, walk, sit, bend, stoop, climb stairs, as well as lift, carry, push, and pull up to 40 pounds . It may require the ability to occasionally use ladders, squat/kneel, and perform other physical tasks as applicable. In addition, you must successfully complete crisis de-escalation and CPR trainings, which require performing various physical, hands-on maneuvers and techniques and may require an individual to lift and transfer clients. We recognize that expertise can arise from diverse experiences. If you're passionate about our mission but unsure about meeting all qualifications, we encourage you to apply. For any questions about eligibility or the application process, please contact our HR department. About Us ColumbiaCare Services is a non-profit, behavioral health and Veteran's service agency offering a full spectrum of programming to help people get better. We are more than a company. We are a diverse team of individuals who are in the business of changing people's lives. We specialize in providing outpatient services, residential treatment programs, mental health housing, and other supports in beautiful and therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve. We value and honor the culture in our communities in all forms, including but not limited to race, gender, sexuality, ethnicity, nationality, spirituality, Veterans, people with disabilities, and members of the LGBTQ+ community. We welcome persons from historically underrepresented groups to apply. We seek applicants who can demonstrate experience working with individuals from different backgrounds and who will contribute to our mission, vision, and core values. We invite individuals from all walks of life to apply. We strive to deliver equitable employment best practices and opportunities for all, from recruitment, to interviewing and hiring, to our retention activities, promotions, and training and growth opportunities. We give priority to applicants who qualify under protected Veteran status and people with disabilities. Thursday and Friday, 8:00am - 12:00am (16 hour shift, sleep onsite) (Part Time, Day & Overnight). An additional $75 bonus will be included on the nights that you sleep on-site. Compensation details: 22-23.75 Hourly Wage PIf224e493720e-30***********8

Full-time Description Job Title: IT Governance SME Job Type: Full-time Location: Hybrid, DC - Hybrid work arrangement with required onsite presence during core federal hours (Monday-Friday, 9:00 AM - 3:00 PM ET) and additional onsite coverage as mission dictates Dynanet Corporation Overview: Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company's efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology - it's a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future. About the Role: The IT Governance SME is responsible for strengthening strategic IT governance and investment oversight across the customer's portfolio of technology systems (approximately 50 applications/150 systems). This role focuses on aligning technology initiatives with the customer's mission and strategic goals, optimizing compliance with system development lifecycle best practices, ensuring cost effectiveness, and implementing integrated risk management frameworks. The SME will develop and drive use of analytics to enhance decision-making and program outcomes while serving as the enterprise project management office focal point. This position requires expertise in federal IT governance frameworks, portfolio management, and enterprise architecture to support the customer Tech's transformation to a federated technology ecosystem. Requirements Roles & Responsibilities: Strategic IT Governance & Investment Oversight: Strengthen strategic IT governance frameworks that align technology initiatives with the customer's mission and federal priorities Ensure 100% of IT investments and projects are reviewed for alignment with the customer's strategic goals Monitor that at least 90% of projects deliver measurable outcomes within planned scope and timeline Optimize compliance with system development lifecycle best practices across all technology initiatives Implement integrated risk management frameworks for portfolio-wide technology investments Support governance frameworks that drive technology delivery rather than impede progress Enterprise Portfolio Management Office: Serve as enterprise project management office, evaluating IT infrastructure for efficiency and rational enterprise architecture Provide unified enterprise portfolio management approach reflecting and overseeing all projects to ensure alignment and reduce duplication Manage portfolio of 50+ applications and 150+ systems with approximately 1-5 interfaces/integrations per system Lead agile project planning, execution, and delivery, integrating with tools for full lifecycle visibility Modernize enterprise performance lifecycle, risk management framework, and compliance governance support Expand adoption of agile methodologies 100%, targeting 20% increase in sprint velocity and 15% reduction in project cycle times Data Analytics & Decision Support: Develop and drive use of analytics to enhance decision-making and program outcomes Create Executive Dashboard with real-time data, trend analysis, and recommendations Deliver real-time dashboards with 99% data accuracy to support timely and informed CIO-level decision-making Extract and normalize data from diverse sources to build comprehensive portfolio insights Provide data-driven insights to guide IT investment budgeting and strategic planning Support meaningful Capital Planning and Investment Control (CPIC) process through analytics Enterprise Architecture Management: Lead the development, maintenance, and alignment of the agency's Enterprise Architecture (EA) Create and update documentation across all FEAF reference models (PRM, BRM, DRM, ARM, IRM, SRM) Ensure compliance with FEAF standards and establish performance reporting structures Foster stakeholder engagement and provide expert guidance to support strategic planning Maintain 80% up-to-date EA documentation with timely performance reports and actionable insights Support informed decision-making and continuous improvement through architecture governance FITARA & Compliance Management: Process approximately 110+ FITARA reviews annually with peak periods of 42 requests (Jun-Aug) and off-peak of 12 requests (Oct-Dec) Conduct FITARA reviews and provide feedback to ensure compliance with federal IT acquisition requirements Support system registrations (approximately 19 annually) and software assessments (10+ annually) Coordinate Analysis of Alternatives processes (3-10 annually) to support technology decision-making Ensure compliance with federal standards including FISMA, FedRAMP, Clinger-Cohen Act, NIST Standards, and DOGE requirements Performance Monitoring & Reporting: Develop and maintain performance metrics and KPIs for IT portfolio management Create dashboard reporting capabilities (3-30 reports annually) to track portfolio performance Support Technical Board Reviews including Sprint Reviews/Demos (55+ annually), Project Initiation Reviews, and Production Readiness Reviews Provide regular portfolio status reporting to senior leadership and stakeholders Monitor and report on customer satisfaction improvements targeting 20% increase and 30% reduction in service request resolution times Risk Management & Compliance: Implement comprehensive risk management frameworks across the technology portfolio Ensure all current systems maintain ATOs with support for new and renewing authorizations Support system decommissions (2-4 annually) and technology lifecycle management Maintain compliance with federal regulations while enabling smart, well-defined risk-taking Coordinate with cybersecurity and privacy teams to ensure integrated compliance approaches Stakeholder Engagement & Communication: Foster stakeholder collaboration across the customer Tech teams, program offices, and external partners. Coordinate with other HHS OCIO divisions to streamline IT services under unified governance. Support briefings and presentations for senior leaders, working groups, and oversight bodies. Facilitate cross-functional coordination to break down organizational silos. Required Professional Skills: IT Governance Expertise: Minimum 6+ years of experience in federal IT governance, portfolio management, and investment oversight Federal Compliance: Deep knowledge of federal IT frameworks including FISMA, FedRAMP, FITARA, NIST Standards, and Clinger-Cohen Act Portfolio Management: Experience managing large-scale IT portfolios with 50+ applications and complex system integrations Enterprise Architecture: Proficiency in FEAF reference models and enterprise architecture documentation and maintenance Data Analytics: Advanced skills in data analysis, dashboard development, and real-time reporting for executive decision support FITARA Experience: Hands-on experience with FITARA review processes, compliance tracking, and federal IT acquisition requirements Agile Methodologies: Knowledge of agile project management practices and lifecycle management tools Risk Management: Experience implementing risk management frameworks in complex federal IT environments Performance Measurement: Ability to develop and track KPIs, SLAs, and performance metrics for large IT portfolios Stakeholder Management: Experience coordinating across multiple organizational divisions and external partners Federal IT Systems: Understanding of federal system development lifecycle, ATO processes, and compliance requirements Preferred Professional Skills: Certifications: PMP, TOGAF, ITIL, or equivalent IT governance and architecture certifications Federal Experience: Previous experience with the customer, HHS, or similar federal agencies managing large IT portfolios Dashboard Development: Experience with Power BI, Tableau, or similar business intelligence and reporting tools System Integration:?Knowledge of system-to-system integrations and technology mapping Cloud Migration: Experience supporting cloud migration initiatives (NGSC, Azure) and hybrid infrastructure management CPIC Process: Understanding of federal Capital Planning and Investment Control processes and OMB reporting Advanced Analytics: Experience with advanced data analytics, predictive modeling, and trend analysis Change Management: Knowledge of organizational change management during technology transformations Advanced Degree: Master's degree in Information Technology, Business Administration, or related field Dynanet Team Requirements and Expectations: Possess Strong written and verbal communication skills. Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment. Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with. Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve. Excellent judgment and creative problem-solving skills. Respond to team member and client requests via email, MS teams, or other communication means during core business hours. Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers. Education/Experience Requirements: Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, Public Administration, or related field required Experience: Minimum 8+ years of IT governance, portfolio management, or enterprise architecture experience in federal environments Federal Experience: Minimum 4+ years of direct federal government or federal contracting experience with IT governance frameworks Portfolio Management: Minimum 5+ years managing complex IT portfolios with multiple concurrent projects and systems Compliance Experience: Demonstrated experience with FITARA, FISMA, and other federal IT compliance requirements Analytics Experience: Minimum 3+ years developing dashboards, reports, and data analytics for executive decision support Architecture Experience: Experience with enterprise architecture frameworks and documentation standards. Employee Benefits Overview: Industry Competitive Compensation Medical and Dental Insurance Paid Time Off/Holidays 401(k) Retirement Plans with Matching Remote Work* Paid Training Employee Referral Program Employee Development Program? *Remote work flexibility available with required onsite presence during core federal hours and additional coverage as mission dictates for stakeholder coordination and governance meetings.

Akira Technologies is seeking skilled and responsive Help Desk Support Specialists to provide first-level technical assistance to staff. Due to the fast-paced nature of the work environment, staff members require immediate support when reaching out for technical help. This role demands well-trained professionals with strong analytical and communication skills to resolve workstation, peripheral, and general IT-related issues efficiently. This is an onsite role supporting a government client in Washington, DC. Ideal candidate must have an experience working in a fast-paced environment, with at least a Public Trust clearance. Job Responsibilities Provide real-time technical support via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network issues. Support Windows Server, Windows Desktop, Mac OS clients, MS Exchange, MS Office, and network communications. Maintain accurate documentation of support requests and resolutions. Assist with setup and maintenance of workstations, printers, mobile devices, and other peripherals. Escalate complex issues to higher-level support teams when necessary. Deliver excellent customer service and maintain professionalism in all interactions. Ensure compliance with organizational IT policies and procedures. Minimum Qualifications Bachelor's degree in a related field; or 3+ years of relevant experience in hardware and software problem resolution. Technical proficiency in: Windows Server and Desktop environments Mac OS clients Microsoft Exchange and Office Suite Network communications and troubleshooting Completion of customer service skills training. Strong interpersonal and oral communication skills. At least a Public Trust Clearance Salary Range: $50,000 to $85,000 Akira's pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization. This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. General Description of Benefits Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match. To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave. We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance. Akira also offers tuition, training, and certification reimbursement for professional development and career advancement. Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees. About Akira Technologies Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers. Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

CSA Global Inc. is seeking a temporary Information Technology (IT) Helpdesk Technician at the Commander Navy Installations Command (CNIC) Headquarters at the Washington Navy Yard, DC. Provides second-tier support to end users for either PC, server, or mainframe applications and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. This is a temporary position anticipated to last through February 2026. How Your Role Will Make an Impact: * Support, troubleshoot, and remediate issues pertaining to current and future versions of desktop operating systems to include, but not limited to, Windows 10 operating systems and periodic system updates. * Install, support, troubleshoot and remediate issues pertaining to new/reissued PC hardware and software. * Accurately complete CNIC user agreement forms and other processes associated with property control, and obtaining the necessary signatures, and distributing forms in a timely manner. * Integrate system peripherals such as printers, scanners, digital senders, mass storage devices, etc. into users' workstations. * Configure and support end-user network connectivity including, but not limited to, wired LAN and wireless LAN in building 111. * Demonstrate knowledge of Google's Android and Apple's iOS operating systems used primarily in mobile technology and supported hardware devices such as smartphones and tablets. * Must be able to demonstrate knowledge in Android's Linux-based open-source technology. Must be able to troubleshoot various users' devices such as major manufacturers for Samsung for Android and iOS Apple iPhone and iPad devices. Know its interface and basic features in accordance with government standards to help customize, troubleshoot, and restore user issues. * Must have completed Purebred training in order to serve and perform Purebred Agent duties to assist mobile wireless users in registering their derived credentials with DISA database for all wireless devices. Verify Security Technical Implementation Guide (STIG) requirements have been established on user smartphone devices. * Provide support for all IT equipment, to include PCs, printers, portable computers, multi-function print devices, and smartphone devices, Polycom (video VTC) units and other miscellaneous IT equipment. * Install, configure, and support current and future versions networking protocols for wired and wireless connectivity, for local and remote users. * Install, configure, and troubleshoot e-mail client software (Outlook) and guide/assist customers in the management of their email and use of these client applications including, but not limited to, the use of rules and personal folders/archives. * Log all initial requests for service (i.e., incidents) that circumvent the NMCI Helpdesk (e.g., customer contacts desktop support technician directly) into the CNIC G2 Trouble Ticket Tracking Database within a timeframe mutually agreed upon between the contractor and the government Technical Representative, but no later than 4 business hours after completion of the call. * Acknowledge all incidents within the timeframe specified. * Provide detailed documentation of all tasks, troubleshooting steps, and current status of each incident by making appropriate entries in the G2 Trouble Ticket Tracking Database within a timeframe mutually agreed upon between the contractor and the Government's Technical Representative, but no later than 4 business hours after most recent contact with the customer. * Perform equipment relocation, installation, expansion, connection/disconnection, upgrades, support/maintenance, and preventive maintenance of computer systems hardware, documentation, and peripheral devices. * Provide support for CAC (Common Access Card) deployment. Support and troubleshoot smart card readers, middleware, and PKI (Public Key Infrastructure) Certificates. Provide troubleshooting for CNIC personnel regarding CAC cards and their software certificates. * Deliver unserviceable or excess IT equipment to staging area for disposal. * Support asset inventory services for IT peripherals to include external hard drives, Apple Smartphones and related wireless devices iPads and Mifi's, VTC units, monitors, laptops and desktops for 750+ users. Requirements What You Will Need to Join Our Award-Winning Team: * Clearance: Must possess an maintain an active Secret Clearance. * Bachelor's degree * Active Security+ certification or equivalent * Six years of technical experience with a wide range of hardware and software applications. * Must possess excellent customer interface skills. The hourly rate for this position is $36.06.

Salary: IT Specialist This position will support our joint venture with partner company, ATI, Inc. DGI-ATI (JV) has a current need for a full-time IT Specialist. Great Pay and Benefits for an IT Specialist Competitive salary; $111,000 - $133,000/year depending on experience 11 annual paid holidays and minimum 13 days of paid leave; Employee and family medical, dental, vision, and prescription insurance with 75% of the premiums paid by the company; Employer paid short-term and long-term disability, and life insurance. 401(k) plan immediately vesting with 4% employer match; and Professional development assistance including memberships, professional licenses, and tuition reimbursements. Duties and Responsibilities Duties may include, but not be limited to, the following: Assist in digitizing manual processes, streamlining workflows, and maintaining internal websites. Administers, develops, delivers, and supports information technology (IT) systems and services. The areas of focus include policy and planning, enterprise architecture, security, systems analysis, applications software, operating systems, network services, data management, internet, systems administration, and customer support. Manages the base LAN/WAN systems, designs and monitors new complex network systems, configures, and installs network hardware/software, and maintains LAN Operations. Performs feasibility studies on complex information systems and conducts in-depth analyses complicated by novel problems. Keeps abreast of emerging technology to predict future network needs. Participates in management discussions, meetings, committees, or special projects. Required Qualifications and Experience Must have at least three (3) years of IT-related experience in the federal service or private or public sector. Additionally, specialized experience required includes: Knowledge of IT network systems design principles, methodologies, and approaches used in developing, testing, installing, operating, managing, and maintaining network services that support functional requirements. Knowledge of the organization's network architecture, topology, and protocols sufficient to plan, design, develop, and integrate network systems and security plans and procedures consistent with existing or planned network infrastructures, Knowledge of methods, techniques, and processes for the integration and optimization of system components, infrastructure requirements, and test and evaluation methods sufficient to install and operate large and complex network programs and provide technical guidance to others in designing, testing, operating, and maintaining network programs. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Experience with PowerApps and Power Automate development Experience with Office 365 management (SharePoint, Teams, Forms, etc.) Experience with Website maintenance and content updates; Wordpress experience preferred Process improvement and automation mindset Basic Tier I support experience is a plus. BA/BS degree in computer science, engineering, information science, information systems management, or other related studies. Candidates must be US Citizens Must be eligible to obtain and maintain clearance;Candidate must be able to work independently in a secure or sensitive environment Job Type: Full-time Pay Range: $111,000 - $133,000/year depending on experience Location: Washington, DC Working Hours: Normal Work Hours Monday Friday (anticipate 40 per week). About DGI Dayton Group, Inc. (DGI) is an 8(a), EDWOSB, and HUBZone certified small business, established in 2012 and headquartered in Maryland. We deliver high-quality services to federal agencies, specializing in working at secure federal facilities worldwide. Our core offerings include facility management & operation, construction management, program management, and environmental/EHS services. DGI is committed to the highest standards of security and compliance. Our employees rise to new challenges and reach new heights every day. DGI rewards outstanding performance with great opportunity, compensation, and recognition. This job description is not intended to be all-inclusive. Selected candidate may perform other related duties as assigned to meet the ongoing needs of the organization. DGI-ATI JV provides equal employment opportunities to all qualified individuals, including protected groups, protected veterans and individuals with disabilities. DGI-ATI complies with applicable local, state and federal laws governing nondiscrimination in employment at each location the Company operates. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, leaves of absence, compensation, and training. We are an E-Verify Employer in the United States. We will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please let your recruiter know.

View Common Definitions of terms found in this announcement. Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Chief Information Officer, in Centennial, Colorado; Chicago, Illinois; Fairfax, Virginia; Las Vegas, Nevada; New York, New York; Portland, Maine; Portland, Oregon; Tukwila, Washington; Washington, District of Columbia. These are non-bargaining unit positions. Summary View Common Definitions of terms found in this announcement. Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Chief Information Officer, in Centennial, Colorado; Chicago, Illinois; Fairfax, Virginia; Las Vegas, Nevada; New York, New York; Portland, Maine; Portland, Oregon; Tukwila, Washington; Washington, District of Columbia. These are non-bargaining unit positions. Overview Help Accepting applications Open & closing dates 12/02/2025 to 12/11/2025 Salary $149,622 to - $195,200 per year Pay scale & grade GS 15 Locations 2 vacancies in the following locations: Centennial, CO Washington, DC Chicago, IL Portland, ME Show morefewer locations (5) Las Vegas, NV New York, NY Portland, OR Fairfax, VA Tukwila, WA Remote job No Telework eligible No Travel Required 25% or less - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) * 2210 Information Technology Management Supervisory status Yes Security clearance Secret Drug test Yes Position sensitivity and risk Critical-Sensitive (CS)/High Risk Trust determination process * Suitability/Fitness Financial disclosure No Bargaining unit status No Announcement number CIO-12789979-DE-KT Control number 851298100 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency These positions will be open to all U.S. citizens. Duties Help Organizational Location: These positions are located in the Department of Homeland Security, Immigration and Customs Enforcement, Office of Chief Information Officer, in Centennial, Colorado; Chicago, Illinois; Fairfax, Virginia; Las Vegas, Nevada; New York, New York; Portland, Maine; Portland, Oregon; Tukwila, Washington; Washington, District of Columbia. As an Supervisory Information Technology Specialist (InfoSec), at the GS-15 level, you will perform the following duties: * Supervise, both technically and administratively, a group of specialists in the performance of work that involves ensuring the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. * Define objectives, interpret policies promulgated by authorities senior to the immediate supervisor and determining their effect on program needs, independently plans, designs, and carries out the work to be done, and is a technical authority for a significant organization or equivalent level IT program or function. * Assure reasonable equity of performance standards and rating techniques developed by subordinates or assuring comparable equity in the assessment by subordinates of the adequacy of contractor capabilities or of contractor completed work. * Resolve integration issues related to the implementation of new systems with the existing infrastructure. Salary: The salary range indicated in this announcement reflects the lowest and highest potential salaries for this position. The actual salary range will be based on the applicable locality pay for the selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Requirements Help Conditions of employment * You must be a U.S. citizen to apply for this position. * You must successfully pass a background investigation. * You must successfully pass a drug screen. * Males born after 12/31/59 must certify registration with Selective Service. * Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement. * Probationary Period: This is a full-time permanent position (Career/Career-Conditional appointment). Upon appointment to this position, you may be required to serve a one-year probationary period. Qualifications Please limit your resume to 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Basic Requirement: Individuals must have IT-related experience demonstrating each of the four competencies listed below. * Attention to Detail - Is thorough when performing work and conscientious about attending to detail. * Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. * Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. * Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendation You qualify for this position if you meet the basic requirement listed above and possess one year of specialized experience as described below. You qualify for the GS-15 grade level if you possess one of the following: Experience: One (1) year of specialized experience equivalent to the GS-14 grade level or equivalent performing duties such as: * Providing guidance to leadership, operational staff, and customers that enables a secure and available IT infrastructure. * Reviewing the impact of new systems design policies on the systems design processes. * Ensuring the integration of IT programs and services for compliance to IT policies and procedures. * Developing long-range plans for IT security systems that anticipate, identify, evaluate, mitigate, and minimize risks associated with IT vulnerabilities. Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. Additional information Promotion Potential: This position is at the full performance level. E-Verify: DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. Suitability: If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation for Secret as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Supervisory Probationary Period: This is a supervisory position. Under provisions of the Civil Service Reform Act, first time supervisors and/or managers will be required to serve a 1-year probationary period. You may also be required to complete an appropriate supervisory training course within one year of assignment to this position. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will use an Assessment Questionnaire to place you in one of three categories based on your experience, education and training. The competencies or knowledge, skills, and abilities needed to perform this job are: * Accountability * Decision Making * Information Technology Architecture * Leadership * Oral Communication * Planning and Evaluating * Problem Solving If you meet the minimum qualifications, you will be placed in one of the following categories: * Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Quality Ranking Factors (QRF) as determined by the job analysis. * Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis. * Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis. If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Interviews may be required for this position. Failure to complete the interview may result in removal from further consideration. Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. (This position not considered scientific/professional.) Other 10-point preference eligible and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligible within the category in which they qualify. View information on veterans' preference. Interagency Career Transition Assistance Program (ICTAP) Eligibles: Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not ICTAP eligible. View information about ICTAP eligibility ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under ICTAP, you must be rated at a minimum score of [insert score] for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement. Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help * Resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications (for more information, see the Frequently Asked Questions about the Five-Page Resume Limit). * Are you a veteran? You must provide acceptable documentation of your preference or appointment eligibility. The member 4 copy of your DD214, "Certificate of Release or Discharge from Active Duty," is preferable. If claiming 10 point preference, you will need to submit a Standard Form (SF-15), "Application for 10-point Veterans' Preference." If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. View more veterans' information. * Are you claiming special priority selection rights under the Interagency Career Transition Plan (ICTAP)? If so, submit a copy of your agency notice, a copy of your most recent performance rating, and a copy of your most recent Notification of Personnel Action (SF-50) noting your current position, grade level, and duty location. * Are you a current or former federal employee? Submit a copy of your most recent SF-50, Notification of Personnel Action that demonstrates your eligibility for consideration, e.g., length of time you have been in your current grade; your highest grade held; your current promotion potential and proof of permanent appointment if applying based on an interchange agreement. Examples of appropriate SF-50s include promotions, within-grade increases, and accessions. * Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: Position title, type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee), agency and beginning and ending dates of appointment. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

The Pharmaceutical Research and Manufacturers of America (PhRMA) is seeking an internship candidate to support IT Department initiatives, activities, and priorities. The Intern will broadly assist members of the IT Department in providing IT support to other departments within PhRMA and work closely with multiple teams. The successful candidate will gain experience in a wide range of issues. Examples include assisting with the rollout of Windows 11 upgrades to Lenovo laptops, adoption of Microsoft Copilot and other AI technologies, and the development of Standard Operating Procedures (SOPs) along with helpful guides and knowledge base articles based on historical ticket analysis. This role is ideal for individuals looking to gain hands-on experience in IT support, Windows deployment, and modern productivity tools. This is a paid position. This internship will start on January 20, 2026 and the intern will work Mondays through Thursdays on a 30-hour per week schedule for a 3-month term in the Washington, DC office. The Intern's responsibilities may include: Responding to and resolving end-user IT support tickets in a timely manner. Coordinating support with other functional leads to facilitate quick resolution of issues. Analyzing recurring issues and propose improvements to reduce ticket volume. Authoring new Standard Operating Procedures (SOPs) in support of streamlining processes. Creating user-friendly guides and FAQs to support effective usage of existing and soon-to-be launched technologies. Contributing to the development of internal materials or presentations on IT topics. Attending internal meetings, coordinating with IT and cross-functional staff to develop agendas and summarize discussions. Assisting in the planning and execution of Windows 11 upgrades across the organization. Assisting in the management of IT equipment/assets tracking system. Providing post-deployment support and troubleshoot migration issues. Helping to drive adoption of AI productivity tools such as Microsoft Copilot. Providing support for meetings, including assembling data or analytics to inform discussions. Performing other duties as assigned. Requirements: Current student with an interest in Information Technology, Computer Science, or related field. Ability to operate all office equipment including but not limited to: computers and associated peripherals, telephones, copy machines, network and standalone printers, etc. Ability to lift and move up to 20 pounds of IT equipment as needed. Advance understanding of Windows 10/11 operating systems. Basic understanding of Apple Mac operating system. Proficient with Microsoft 365 tools. Familiarity with AI Tools (Copilot/ChatGPT) is a plus. Strong customer relationship and problem-solving skills (independent and able to adjust to changing priorities). Solid communication skills with the ability to explain technical concepts to a non-technical audience. Strong desire to build relationships/collaboration skills. Potential Salary $25 - $35 per hour based on the level of degree program. Who we are The Pharmaceutical Research and Manufacturers of America (PhRMA) represents the country's leading innovative biopharmaceutical research companies, which are laser focused on developing innovative medicines that transform lives and create a healthier world. Together, we are fighting for solutions to ensure patients can access and afford medicines that prevent, treat and cure disease. Over the last decade, PhRMA member companies have invested more than $850 billion in the search for new treatments and cures, and they support nearly five million jobs in the United States. Connect with PhRMA For information on how innovative medicines save lives, please visit: ************************************************************************************* Equal Opportunity Employer PhRMA provides equal employment opportunities to all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation or veteran status in accordance with applicable federal, state and local laws governing nondiscrimination in employment. The job description contains an overview of the activities and duties for this role. Responsibilities may change and new ones may be assigned at any time.

General Job Information This position is located in the Office of the Chief Technology Officer (OCTO), OCTO Led Projects, Artificial Intelligence (AI). OCTO's mission is to direct the strategy, deployment, and management of DC Government technology with an unwavering commitment to IT excellence, efficiency, and value for government, residents, businesses and visitors. The purpose of this position is to provide comprehensive project management for OCTO and other District agencies related to the development, implementation, and deployment of artificial intelligence and machine learning initiatives in support of improved government services, operational efficiency, and alignment with the District's AI Values. This position functions as the primary project manager responsible for managing critical Artificial Intelligence/Machine Learning (AI/ML) projects that advance the District's strategic technology objectives while ensuring strict alignment with Mayor's Order 2024-028 articulating the District of Columbia's Artificial Intelligence Values and Strategic Benchmarks. Duties and Responsibilities Plans, organizes, analyzes, evaluates, and controls AI/ML project implementation through application of standard project management principles, practices, and techniques adapted for emerging technology environments. Develops comprehensive project plans and schedules, estimates resources requirements (including data scientists, machine learning engineers, domain experts, and infrastructure teams), defines milestones and deliverables, and monitors activities and accomplishments. Evaluates and communicates project status to sponsors, IT management, agency leadership, and stakeholder groups, maintaining transparency regarding project progress, risks, and dependencies. Obtains appropriate approvals from IT management, agency leadership, and governance bodies responsible for AI oversight and compliance. Ensures that all issues are appropriately documented, tracked, and addressed with established escalation procedures. Ensures that individual project milestones are met and the overall project implementation is on time and within budget, including comprehensive cost-benefit analysis for all AI/ML initiatives and return on investment calculations. Identifies, evaluates, and documents "lessons learned" during and following project completion, establishing corrective action plans and contributing to organizational knowledge base around AI/ML implementation best practices. Manages risk assessment and mitigation strategies specific to AI/ML projects, including addressing algorithmic bias, model validation, data quality concerns, security and privacy issues, and regulatory compliance requirements, with particular focus on alignment with the District's six AI Values (Clear Benefit to Residents, Safety and Equity, Accountability, Transparency, Sustainability, and Privacy and Cybersecurity). Develops and maintains AI Values alignment documentation and assessments for each AI tool deployment, ensuring compliance with Mayor's Order 2024-028 governance requirements and supporting the District's AI Taskforce and Advisory Group on AI Values Alignment in oversight and evaluation activities. Provides direction to and oversight of multidisciplinary project teams including coordination of data acquisition, data governance, model development, testing and validation, deployment, monitoring, and maintenance activities in a matrix environment. Develops and maintains dashboards and tracking systems for documenting project labor costs, infrastructure and computational resource procurement costs, model performance metrics, validation against original projections, and ongoing assessment of AI Values alignment throughout the project lifecycle. Ensures assigned projects maintain fiscal and operational solvency through long and short-term strategic planning, maintains compliance with District budgetary, operational, and AI governance policies, and reports on technology expenditures and outcomes. Leads and facilitates AI Values alignment reviews at project initiation and throughout deployment, ensuring each AI tool deployment clearly demonstrates benefit to residents, does not negatively impact safety and equity, preserves human accountability, incorporates transparency mechanisms, considers sustainability and workforce impacts, and protects privacy and cybersecurity. Establishes and nurtures positive working relationships with project stakeholders within OCTO, other District agencies, vendor partners, academic institutions, and community groups affected by AI implementation decisions. Facilitates cross-functional collaboration between technical teams, business units, ethics review committees, and compliance offices to ensure responsible AI development and deployment aligned with District values and regulatory requirements. Assumes accountability for project scope, timeline, budget, and resource allocation while serving as the primary subject matter expert and advocate for all interactions between end users, technical teams, data governance stakeholders, and AI/ML deployment teams. Serves as the critical bridge between non-technical government stakeholders and specialized AI/ML technical professionals, translating business requirements into technical specifications and ensuring responsible, ethical, and values-aligned implementation of AI systems across District government. Ensures every AI deployment integrates the District's six overarching AI Values-Clear Benefit to Residents, Safety and Equity, Accountability, Transparency, Sustainability, and Privacy and Cybersecurity-throughout the project lifecycle from initiation through post-deployment monitoring. Performs other related duties as assigned. Qualifications and Education Applicants must have at least one (1) year of specialized experience equivalent to at least the CS-13 grade level. Licensures and Certifications None Working Conditions/Environment The work is sedentary. There are no special physical demands required to perform this job.This position is typically performed in a normal office environment and may involve frequent travel to District agency locations, internal and/or external partnering entities, and national forums etc., which will subject the incumbent to all kinds of weather, in a vehicle, and driving in heavy traffic. Other Significant Facts Tour of Duty: Monday - Friday, 8:30am to 5:30pm Pay Plan, Series and Grade: CS-2210-14 Type of Appointment: Career Service - Regular Appointment Promotion Potential: No known promotion potential Collective Bargaining Unit (Non-Union): This position is not a part of a Collective Bargaining Unit Essential/Emergency Designation: The incumbent may be required in essential or emergency situations or when authorized by the agency head to perform critical tasks. Position Designation: The incumbent of this position is subject to enhanced suitability screening pursuant to Chapter 4 of D.C. Personnel Regulations, Suitability-Security Sensitive. This position is classified as "security sensitive" due to the position's duties and responsibilities. Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment. Residency Requirement: If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment. EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation. Drug-Free Workplace: The District of Columbia government maintains a drug free work environment policy. All District employees are subject to post-accident/incident and reasonable suspicion drug and alcohol testing. For more information regarding the District of Columbia, OCTO and additional benefits of employment, please see below: ********** ******************************************* (Welcome video from Mayor Bowser) ******************** ****************************************** ***********************

The Center for International Private Enterprise (CIPE) strengthens democracy around the world through private enterprise and market-oriented reform. CIPE is one of the four core institutes of the National Endowment for Democracy and is an affiliate of the U.S. Chamber of Commerce. Since 1983, CIPE has worked with business leaders, policymakers, and civil society to build the institutions vital to a democratic society. CIPE's key program areas include Enterprise Ecosystems, Democratic Governance, Business Advocacy, Anti-Corruption & Ethics and Trade. Position: IT Specialist Reports to: Director, Information Technology Scope: We are looking for a Washington, DC based IT Support Specialist will provide quality and reliable IT support and play a key role in supporting the effective delivery of IT services at CIPE. The IT Support Specialist leads helpdesk support and enhances IT systems to meet the business and operational needs of the organization. The Support Specialist will work with a blended team of employees and 3rd party service providers. General Responsibilities * Monitor daily IT help desk requests from business users, coordinate with CIPE's managed service provider (MSP), and ensure fulfilment. Lead weekly meetings with MSP, analyze metrics, and ensure SLAs are met. * Onboard and offboard employees. Train new hires. * Provide basic AV technical support for daily operational meetings/events held onsite at CIPE DC Office in conference rooms/huddle spaces. * Train business users on how to use AV for everyday meetings. * Provide support for hoteling software to reserve office spaces and conference rooms. * Conduct routine and preventive maintenance of AV equipment by collaborating with AV support vendor. * Collaborate with stakeholders to understand needs and process inefficiencies and recommend solutions for improvements. * Develop training plans and conduct training for staff. Create IT guides/reference documents for business users. * Develop and maintain SOPs. Research device models and develop equipment standards. * Procure IT equipment, laptops, and peripherals following CIPE's procurement guidelines. Research vendors, obtain RFQ/RFIs quotes, develop price analysis, and order equipment. * Track hardware and software systems inventory and replenish based on refresh cycle. * Lead small to mid-size projects, monitor schedule, conduct testing, train users, and plan for roll-out * Contribute to large scale IT enterprise-wide initiatives. * Perform periodic checks of systems access controls and documents for Audits. * Troubleshooting (issues such as LAN, Wi-Fi, PCs, etc.) and some hands-on systems administration. * Develop documentation related to configurations, processes/workflows, and integrations. * Perform admin tasks such as entries in Financials systems, ensure payments are processed. * Responds to critical incidents as required * Other duties as assigned Qualifications * Education: * Bachelor's Degree BA/BS * CompTIA A+, ITIL certifications preferred * Experience: * 3-4 years' experience in help desk and information systems * Proficient in Microsoft applications O365 Apps, Azure, and Windows * Knowledge, Skills, or Abilities: * Understanding of Cloud technology * Understanding of IT systems lifecycle * Experience in procuring and managing external vendors * Experience in managing small to medium sized projects * Strong customer service skills to resolve issues professionally and support stakeholder needs * Strong analytical and problem-solving skills * Ability to take initiative and work independently balancing multiple assignments * Excellent verbal and written communication skills * Team player able to work with diverse teams and stakeholders across multiple time zones * Proficient in Microsoft applications O365 Apps, Azure, and Windows * CompTIA A+, ITIL certifications preferred THE SALARY RANGE FOR THIS POSITION IS $83,500-$100,000 Benefits and Perks Competitive Benefits including medical, dental, vision, short & long-term disability, flexible spending, paid family leave, life insurance, 401(k), commuter benefits, telework, and more! Employee events including Company Picnic, Health & Wellness Fair, Holiday Party and lots of fun in between! CIPE offers a salary competitive with other international non-governmental organizations and an excellent benefits package. Applicants must be legally able to work in the United States; CIPE is unable to sponsor employees for work visas. Applications will be accepted and interviews will be conducted on an ongoing basis until the position is filled. Only candidates selected for an interview will be contacted. No phone calls, please.

This position is located in the Office of the Chief Information Technology (OAIT) within the Office of Administration (OA). The incumbent provides strategic leadership and expert-level technical oversight for the design, development, modernization, and sustainment of enterprise applications. To apply, please submit your resume directly to ****************************. Please include the announcement number and position title in your email subject line. Summary This position is located in the Office of the Chief Information Technology (OAIT) within the Office of Administration (OA). The incumbent provides strategic leadership and expert-level technical oversight for the design, development, modernization, and sustainment of enterprise applications. To apply, please submit your resume directly to ****************************. Please include the announcement number and position title in your email subject line. Overview Help Accepting applications Open & closing dates 12/02/2025 to 12/16/2025 Salary $142,488 to - $185,234 per year Pay scale & grade GS 14 Location 1 vacancy in the following location: District of Columbia, DC Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Top Secret Drug test Yes Position sensitivity and risk Critical-Sensitive (CS)/High Risk Trust determination process * Suitability/Fitness Financial disclosure No Bargaining unit status No Announcement number EOP-OA-12840852-26-HHL Control number 851159500 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency United States Citizens Duties Help As an IT Specialist (APPSW), GS-2210-14, your typical work assignments may include but are not limited to the following: * Serves as Engineering Director. * Leads the organization's technology modernization efforts by identifying, assessing, and recommending opportunities that provide rapid value to enterprise users and the public using agile methodologies. * Oversees end-to-end software delivery by managing both project managers and developers to ensure that solutions meet scope, schedule, budget, and quality expectations. Defines and enforces engineering and delivery standards while continuously improving development processes, CI/CD pipelines, and DevSecOps practices through ongoing collaboration with other key stakeholders. * Performs a full range of first-level supervisory responsibilities. This involves assigning work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments and the capabilities of employees and developing performance standards, and evaluation of work performance of subordinate. * Serves as a key liaison between the engineering organization and its internal and external partners, ensuring that communication flows effectively across technical, design, product, and support teams. * Develops and executes multi-year technology roadmaps aligned with organizational strategic objectives. Identifies opportunities for more efficient and sustainable data management approaches, and develops process improvement recommendations based on deployment metrics and lessons learned. * Manages personnel and contractor resources across multiple sub-teams, ensuring alignment of staff, skills, and priorities with the organization's mission and program objectives. Requirements Help Conditions of employment * Must be a U.S. citizen or national * Selective Service registration if a male born after December 31, 1959 * Subject to pre-employment and random drug tests * Direct Deposit is required * RELOCATION EXPENSES WILL NOT BE PAID * Suitability for Federal employment * May be required to successfully complete a probationary period * Only experience and education obtained by the closing date of this announcement will be considered. * This is a Drug Testing Designated Position (DTDP) and is covered by the Executive Office of the President Drug-Free Workplace Program. * More than one selection may be made from this announcement. Qualifications MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards. ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT. SPECIALIZED EXPERIENCE You must have one full year (52 weeks) of IT-related experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal Service or private sector. Specialized experience for this position is defined as performing at least four (4) of the following experiences: * Leading a multi-functional team to deliver in hybrid (on-prem, cloud) environments across an array of technologies and platforms. This involves addressing interpersonal conflict among team members (employees and contractors) and balancing work assignments. * Overseeing complex software architecture and development initiatives. * Demonstrating mastery of software engineering principles, object-oriented languages (Java, C#, Python), and modern web frameworks (NET, Salesforce, SQL Server, PostgreSQL, Angular/ Material UI). * Demonstrating expertise with GitHub/Gitlab, Docker and Kubernetes, testing suites (code quality, security, code coverage, defects) and Generative AI. * Demonstrating experience with Agile methodologies and tools (including but not limited to ideation, ticket management, documentation) * Identifying emerging technology industry trends and performing impact analysis against the existing technology portfolio including opportunities for modernization and process improvements in line with advancements in the field. * Developing and managing acquisition, contract, and budget planning activities related to system implementation, modernization, integration, maintenance. * AND- In addition to the specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below: * Attention to Detail - Is thorough when performing work and conscientious about attending to detail. * Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. * Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. * Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional information Males born after December 31,1959 must be registered or exempt from Selective Service (see ***************************** Registration.aspx). Equal Employment Opportunity (EEO) Policy Statement: ************************************* Employment Information Resources - Resource Center: ******************************************** Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration. * This position is in the Excepted Service, as such Category Rating, Veterans Preference and traditional rating and ranking of applicants do not apply. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help For qualification determinations, your resume must contain hours worked per week and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration. Note: If you upload more than one resume, the last resume received will be the one utilized for consideration. Please limit your resume to 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some documents contain personal information such as SSN and DOB. Please sanitize these documents to remove said personal information before you submit your application. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help Applicants must send their resume via email to **************************** by 11:59 PM (EST) of the closing date of the announcement to receive consideration. Resumes will NOT be accepted via mail. Due to security processes, mail delivery takes approximately 2-3 weeks to process at which time the vacancy announcement will be closed and no further consideration will be given to additional application packages. Agency contact information Client Services EOP - OA Email ****************** Address Office of Administration 725 17th Street Washington, DC 20503 US Next steps Applicant resumes will be reviewed on an ongoing basis until the close date of the announcement. The most highly qualified candidates may be contacted directly for an interview. If tentatively selected by the Hiring Manager, your application will be evaluated by the Human Resources Office to confirm you meet the basic and specialized experience requirements detailed above. Once qualification eligibility has been confirmed a tentative job offer will be extended. After a tentative job offer, a security background investigation and drug screening will be conducted. If the drug screening is negative and security background is cleared, then a formal job offer will be extended. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help For qualification determinations, your resume must contain hours worked per week and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration. Note: If you upload more than one resume, the last resume received will be the one utilized for consideration. Please limit your resume to 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some documents contain personal information such as SSN and DOB. Please sanitize these documents to remove said personal information before you submit your application. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help Applicants must send their resume via email to **************************** by 11:59 PM (EST) of the closing date of the announcement to receive consideration. Resumes will NOT be accepted via mail. Due to security processes, mail delivery takes approximately 2-3 weeks to process at which time the vacancy announcement will be closed and no further consideration will be given to additional application packages. Expand Hide how to apply Agency contact information Client Services EOP - OA Email ****************** Address Office of Administration 725 17th Street Washington, DC 20503 US Next steps Applicant resumes will be reviewed on an ongoing basis until the close date of the announcement. The most highly qualified candidates may be contacted directly for an interview. If tentatively selected by the Hiring Manager, your application will be evaluated by the Human Resources Office to confirm you meet the basic and specialized experience requirements detailed above. Once qualification eligibility has been confirmed a tentative job offer will be extended. After a tentative job offer, a security background investigation and drug screening will be conducted. If the drug screening is negative and security background is cleared, then a formal job offer will be extended. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request

NANDO'S VISION At Nando's, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando's PERi- PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers' needs -and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere. IT SUPPORT ANALYST ROLE SUMMARY The IT Support Analyst is responsible for supporting multiple in-store systems. While the position's primary focus will be performing Point of Sale (POS) programming working with Marketing and Operations on requests. Additionally, this role supports the restaurants systems, software, credit card devices and other hardware. As with all members of the Nando's family, the IT Support Analyst will be expected to wear multiple hats, seek out opportunities to make Nando's and themselves better every day, and in general, be a good team player! The essential functions of this position are mapped out below: CORE RESPONSIBILITIES Restaurant Support Responsible for the menu programming, maintenance, configuration, testing and support of restaurant operating systems that include Oracle Simphony, Oracle Labor and Oracle Reporting and Analytics along with all systems integrations including Shift4, Olo and Punchh. Responsible for the menu programming, maintenance, configuration, testing and support of Olo and Punchh systems used by restaurants. Supports other restaurant systems including third party ordering platforms (i.e., Uber), Loyalty and APP from configuration to testing. Works closely with Marketing and Operations to gather requirements for menus and promotional programming needed. Provide exceptional customer service to our stores and office users within the IT service desk system. Respond to service desk tickets with a focus on problem resolution for either US and Canada. Develop documentation for user-audience as systems have been modified and/or new technologies have been implemented. Escalate service desk tickets to both US and/or Canada vendors where necessary. Travel to restaurants when needed for implementation and hardware or software updates. Perform testing and quality assurance strategies and adjust test plans prior to deploying updates or changes to restaurants. Communicate with site users regarding any system enhancements and or scheduled upgrades. Provide system training and technical assistance to user community as necessary. IT Systems and Team Support Responsible for communicating any defects to vendors and application owners and coordinating testing and implementation of fixes. Develops test plans and test cases, performs testing of restaurant systems, among many others. Analyze, review, and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements. Ensures that proper version control is strictly adhered to by following IT processes and controls. Monitors system status and reacts to issues as they arise. Participate in technical and functional training classes as necessary or required. BENEFITS Eligible for annual bonus under Nando's bonus plan 20 days of PTO per year Company-paid short and long term disability Eligible to participate in all voluntary benefits provided by Nando's Free food from Nando's restaurants, of course! Annual Salary Range: $85,000 - $100,000 Nando's North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Zachary Piper Solutions is seeking a qualified Help Desk Technician-FSP to support a federal program based out of Reston, VA. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services. * Requires an active TS/SCI FULL SCOPE POLY Clearance* ONLY OPEN TO 1 JOB, THIS IS NOT A 2ND JOB/SHIFT OPPORTUNITY) Responsibilities: * Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team. * Identify and drive fixes with feature teams for volume drivers. * Execute documented deployment scripts and procedures. * Coordinate restoration actions with other teams. * Support outage restoration actions, adhering to published SLAs or as indicated by procedures. * Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations. * Identify and drive recovery levers with feature teams. * Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages. * Update standard operation procedures and technical training guides documentation as needed. * Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting. Required Skills: * Clearance: Must hold an active TS/SCI with FS Poly. * Excellent customer service skills and focus. * Education: Bachelor's Degree in a related field or equivalent combination of IT training and practical experience. * Adaptable to a fast-paced environment with changing priorities. * Ability to execute work with precision in time-sensitive outage scenarios. * Effective communication skills in both written and oral English. * Ability to perform work under continuous deadline pressure. * Openness to shift work, as 24/7 support is essential. Compensation: * Competitive Salary Range: Up to $100,000 based on your experience and skills. * Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, sick leave if required, and holiday benefits. This job opens for applications on 11/19/2025. Applications for this job will be accepted for at least 30 days from the posting date Keywords: Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin, #LI-Hybrid #LI-GC2

Internship Description Seeking an enthusiastic and motivated Intern to join our Information Technology team in our Washington, DC office! This is your chance to gain hands-on experience as you provide technical support and assistance to our internal users. Learn about IT systems and troubleshooting, while developing your technical and social skills in a professional and faith-filled environment. Join us to grow, learn, and contribute to EWTN's mission. Responsibilities: Provide frontline support for service requests submitted through email or phone calls from remote and onsite users. Install, upgrade, and troubleshoot printers, computer hardware, mobile devices, software installations and updates. Maintain accurate records for issues, processes, and resolutions. Provide exceptional customer service by offering clear and timely support to users. Work closely with the IT team on ongoing projects throughout the Network, such as system upgrades and equipment refreshes. Qualifications: Junior or Senior currently enrolled in a Computer Science, Information Systems, or related program (or recent graduate). Basic understanding of IT principles, including hardware, software, networking, and security. Strong problem-solving and communication skills. Enthusiastic about learning and gaining practical IT experience. Practicing Catholic preferred. Able to work full-time (or min. of 20 hours/week, Mon - Fri on site, for a minimum of 8 weeks, starting no earlier than late October. Benefits: Hands-on experience in support and help desk operations. Mentorship from experienced IT professionals. Access to a wide range of technologies and tools. Broad exposure to the Information Technology field. Opportunity to work in a Christian environment and cultivate meaningful connections. Salary Description $17.95 / per hour

ProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challenging environment? ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value. ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit ***************** or follow the company on Twitter at ************************* for more information. Job Description ProSidian Seeks a Information Technology Specialist in CONUS/OCONUS - Washington, DC to support an engagement for an independent agency of the United States Federal Govt. that is concerned with the United States' policies regarding energy and safety in handling nuclear material. The agency has a mission to lead national efforts to modernize the electric grid; enhance security and reliability of the energy infrastructure; and facilitate recovery from disruptions to energy supply. The ProSidian Engagement Team Members work to provide financial, technical, analytical, modeling, project management, and communications support to meet on-going requirements within the agency. Information Technology Specialist Candidates shall work to support requirements for Program Support and primary role is to provide technical assistance and analytical support to databases, test all system changes to ensure that functionality covering changes are properly implemented and operational, and to update and perform modifications to the existing database. • Provide support to a web-based comprehensive strategic planning system that houses technical and financial information. • Design, implement and maintain databases. • Have experience of business systems containing financial information. • Have experience with developing databases and using an ASP.Net web form and database. • Troubleshoot and test system configurations and advise on system management/enhancement issues. • Collaborate with federal staff to plan, design, schedule, write, and debug client applications. • Work with users identifying conceptual requirements through completion, including system maintenance and operations. • Possess the knowledge and experience to protect Personally Identifiable Information (PII) data and other sensitive data. • Comply with IT Governance standards, policies, and procedures. #FinancialManagementJobs #EnergyJobs #TechnicalCrossCuttingJobs #DOEJobs #ClearanceJobs #IDEAL Qualifications The Information Technology Specialist shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position. Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined. A Bachelor's degree in computer science, engineering, mathematics or equivalent with 3 years of experience programming IT enterprise management systems to configure, maintain, and operate financial, human resources, and enterprise-level reporting systems. Work experience developing relational database management systems using Structured Query Language (SQL), Open Database Connectivity (ODBC), and Java Database Connectivity Technology is preferred. Technical experience in database management, administration, analysis and programming of computerized database is preferred. TRAVEL: Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations. LOCATION: Work shall be conducted at the CONUS/OCONUS - Washington, DC U.S. Citizenship Required Excellent oral and written communication skills All ProSidian staff must be determined eligible for a “Facility Access Authorization” (also referred to as an “Employment Authorization”) by the USG's designated Security Office. Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership - ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization - ability to manage projects and activity, and prioritize tasks ------------ ------------ ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------ BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees: Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ----------- ------------ ------------ ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://*****************/ OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO ***********************. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

IT Specialist (TS/SCI) 🔒 Clearance: Active TS/SCI Required 💼 Type: Full-Time About the Role Improvix Technologies is seeking a dedicated and highly skilled IT Specialist to provide hands-on technical support within a classified environment for our federal customer in Washington, DC. As the primary point of contact for all IT-related needs in the secure space, you'll ensure that classified meetings, systems, and operations run seamlessly and securely. This role is ideal for a customer-focused IT professional who thrives in a fast-paced, mission-critical environment and is passionate about maintaining operational excellence and security. What You'll Do Serve as the first-line IT support technician in a classified environment, delivering timely and professional technical assistance. Support classified VTCs (Video Teleconferences) and in-person meetings, ensuring full system functionality before, during, and after sessions. Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, printers, and AV equipment. Manage and track IT assets within the classified area, maintaining accurate inventories and lifecycle documentation. Perform user account management (creation, resets, permissions) in alignment with strict security protocols. Collaborate with network, systems, and cybersecurity teams to escalate and resolve complex technical issues. Ensure full compliance with all security procedures for handling classified systems, media, and information. Maintain documentation for system configurations, procedures, and support activities. Support onboarding and offboarding processes, including IT setup, orientation, and equipment provisioning. Monitor system health, perform patching, and coordinate with enterprise IT teams for maintenance and updates. Provide after-hours or on-call support for high-priority meetings or incidents as required. What You Bring Active TS/SCI clearance (required). 3+ years of IT support experience, ideally within a classified federal environment or SCIF. Strong technical skills in desktop support, troubleshooting, and hardware/software configuration. Excellent customer service and communication skills - you're known for solving problems calmly and effectively. Ability to work independently and prioritize time-sensitive issues with professionalism and discretion. Preferred Qualifications CompTIA certifications (A+, Security+, Network+) highly desirable. Additional certifications such as ITIL, Microsoft, or Cisco are a plus. Experience supporting VTC systems such as Cisco, Polycom, or ZoomGov. Familiarity with ServiceNow or other IT Service Management platforms. Associate's or Bachelor's degree in a related field preferred. Why Join Improvix At Improvix Technologies, we deliver secure, mission-driven IT solutions that empower federal agencies to achieve success with confidence. You'll be part of a tight-knit, professional team that values initiative, integrity, and technical excellence - all while supporting work that truly matters. If you're ready to bring your technical expertise, reliability, and commitment to national security to a team that values your impact - we'd love to have you on board.