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  • Support Assistant

    Teksystems 4.4company rating

    Information technology technician job in Reading, PA

    *NOW HIRING IN READING, PA!* *Details:* * Admin role supports the post-sale team, which handles customers with issues or breakdowns after truck pickup * While the role doesn't frequently deal directly with customers, it involves back-office work, and they are looking for someone who wants to grow into a customer-facing role, rather than someone who is avoiding customer interaction. * This role needs to be ready to backfill when needed due to PTO or other unusual circumstances, to assist customers - answering phones, emails, chats. * They will be trained across the remarketing team for support. *Additional Skills & Qualifications* * High School Diploma Required * Strong Written and Verbal communication skills * Experience with Microsoft Office * Salesforce experience preferred but not required *Job Type & Location* This is a Contract to Hire position based out of Reading, PA. *Pay and Benefits*The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Reading,PA. *Application Deadline*This position is anticipated to close on Jan 22, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $19-19 hourly 1d ago
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  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Information technology technician job in Reading, PA

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-44k yearly est. 1d ago
  • Dynamic PC Support

    Worldwide Techservices 4.4company rating

    Information technology technician job in Reading, PA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.
    $42k-60k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Information technology technician job in Reading, PA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $69k-97k yearly est. 11d ago
  • IT Support Specialist

    Delaware County Christian School 4.4company rating

    Information technology technician job in Parkesburg, PA

    This IT Support Specialist is a part time position that will serve as the Technology and AV support for the new affiliate high school in Western Chester County. They will also handle responsibilities related to our computer software and hardware as well as IT service support for faculty, students and staff. Education & Professional Requirements: Bachelor's degree preferred Experience with enterprise software implementations desired Blackbaud Suite Support Experience required Skills Required: Level 1 technical experience supporting hardware, software, and IP network equipment Strong technical experience supporting audio, video Strong customer service skills Strong personal relationship skills and the ability to work closely with a wide range of people Ability to manage vendors, volunteers, students, and co-workers to ensure successful projects and events Ability to handle multiple tasks and be detail oriented Demonstrates a high level of professionalism The mission of DC is to educate students who will serve God and impact the world through biblical thought and action. Please check the school's website regarding personal faith alignment and apply if you believe we are a best-fit school for you to develop personally, professionally, and spiritually. Statement of Faith
    $35k-43k yearly est. 60d+ ago
  • IT Tech

    Nittany Energy 4.1company rating

    Information technology technician job in Valley, PA

    IT Assistant - Field Support & Sales Technology Solutions Employment Type: Full-Time Nittany Oil Company is seeking an energetic, customer-focused IT Assistant to join our team! This entry-level role is perfect for someone who enjoys working hands-on with technology while building strong relationships with internal and external customers. You will provide on-site technical support, equipment installation, and field service across Central Pennsylvania-so being comfortable with daily travel is essential. We're looking for a self-starter who not only solves technical challenges but also approaches each visit with a service and sales mindset-identifying opportunities to improve performance, streamline processes, and enhance the overall customer experience. Role Responsibilities Deliver exceptional IT support by troubleshooting, resolving, and following up on technical issues. Install, configure, and maintain IT systems, software, and hardware for multiple locations. Provide hands-on support for Gilbarco POS systems, fuel dispensers, camera systems, audio systems, and PCs. Manage your own service schedule, providing timely solutions and proactive communication. Travel daily across Central PA to deliver on-site support and strengthen customer relationships. Participate in training programs and continually develop product knowledge and sales-focused service skills. Be available for an on-call rotational schedule to provide after-hours support when critical issues arise. Requirements Valid driver's license in good standing; must be comfortable with daily travel across Central PA. Ability to lift at least 50 lbs and work from various heights, including ladder work. Willingness to work in varied environments and on a wide range of equipment. Strong organizational skills and attention to detail. Excellent verbal and written communication skills-able to explain solutions and highlight value to both technical and non-technical audiences. Ability to analyze complex information, prioritize multiple projects, and work independently or as part of a team. Preferred Qualifications Associate's degree in IT or related field (or equivalent experience). Previous exposure to Gilbarco Passport POS or Verifone POS systems. Familiarity with Wayne or Gilbarco fuel dispensers. Experience with security camera systems and troubleshooting. Knowledge of ticketing systems for support case management. Nittany Energy is a Drug-Free and Equal Opportunity Employer. Work schedule 10 hour shift Weekend availability Monday to Friday On call Holidays Overtime Day shift 8 hour shift Night shift Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance 401(k) Employee discount Paid training
    $33k-53k yearly est. 60d+ ago
  • IT Technician

    Insight Global

    Information technology technician job in Schnecksville, PA

    One of our educational clients is looking for a computer technician to join their team. This person is required to be onsite in Schnecksville PA 5 days a week and will be onsite in various schools they support as needed. This person will be setting up and working on maintenance on chrome books and providing support for iPad devices. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 5+ years of experience in a an IT Support Role - Hands on troubleshooting experience - Excellent communication
    $35k-71k yearly est. 13d ago
  • IT Help Desk Technician

    Smoker & Company LLC

    Information technology technician job in Leola, PA

    Job Description We are looking for an IT Technician to oversee our company's computer hardware, software, and associated networks. The IT Technician responsibilities include partnering with our Managed Service Provider by monitoring network infrastructure, resolving system issues, and clearing all service tickets that require on-site support within the allocated SLA. You need to have experience with IT performance management, network administration, and system security. You will work closely with the executive leadership team on all IT Operations ensuring our systems are secure, available, and reliable. If you're also familiar with data protection regulations and can juggle multiple projects, we'd like to meet you. Requirements Responsibilities Maintain and optimize local company networks and servers (including our branched-out companies) by being the point person with our Managed Service Provider. Maintain custody records of all company provided IT hardware. Be responsible for devices both on and off premise. Oversee data backup and system security operations (e.g., user authorization, firewalls) Manage installations, repairs and upgrades of desktop, Wi-Fi, printer, cell phone, and Internet Connectivity. Ensure data is handled, and transfer QB Files from Clients to team members. Provide support and guidance to stakeholders via a help desk. Manage contracts with vendors and software licenses (e.g., development platforms, telecommunication companies, password managers). Maintain application updates like: UltraTax, Adobe, Fixed assets, Planner CS, Advance Flow, Quick Books, Practice and Go File Room (GFR). Requirements Proven experience as an IT Operations Manager Experience with system installation, configuration, and analysis Thorough knowledge of networks and cloud computing Knowledge of data protection operations and protocols (e.g., GDPR) Project Management and organizational skills Ability to manage multiple projects. Outstanding communication skills Problem-solving aptitude BSc/BA in Computer Science, IT or relevant field
    $41k-73k yearly est. 3d ago
  • IT Support Specialist (Microsoft 365 / End User Support)

    Element Risk Management

    Information technology technician job in Pottstown, PA

    Element Risk Management 's Core Values: Proactive Stewardship. We manage and protect the relationships and resources entrusted to us with the utmost care. Confident Humility. We approach our work with self-assurance and expertise, while remaining open to learning and valuing the insights of others. Unshakable Integrity. We commit to honesty, transparency, and doing what is right even when faced with adversity or no one is watching. Continuous Improvement. We seek opportunities to enhance our skills, processes, and services while fostering a spirit of excellence, innovation, and growth. Relentless Perseverance. We embrace challenges with tenacity, discipline, and endurance. Position Overview: We are seeking a highly motivated IT Support Specialist to join our technology team. This role will work directly under the VP of Technology and will be responsible for daily end-user support, Microsoft 365 administration, and endpoint management across our ~100 employee organization. The ideal candidate is hands-on, resourceful, personable, and able to troubleshoot independently. This role will also maintain accurate asset inventory of all systems and devices company-wide and support our platforms including Microsoft 365, Salesforce, and Zoom. KEY RESPONSIBILITIES AND DUTIES: At all times, the IT Support Specialist shall: Provide technical support to end users (hardware, software, network, cloud applications) Manage and administer Microsoft 365 tenant (Exchange Online, Teams, SharePoint, OneDrive, Intune, security configuration, user provisioning) Troubleshoot desktops, laptops, printers, network connectivity, MFA, and endpoint security issues Configure, deploy, and maintain electronic equipment (laptops, mobile devices, network hardware) Maintain accurate inventory database of all electronic assets Assist with onboarding and offboarding processes (accounts, device prep, access control) Assist in Salesforce user management and light configuration support Support Zoom Phone system setup, user changes, troubleshooting Escalate advanced issues appropriately while independently resolving day-to-day operational issues Travel to branch locations approx. 25% of the time for on-site support Assist VP of Technology with special projects, automation development, and operational improvements REQUIRED SKILLS and CAPABILITIES: Strong knowledge of Microsoft 365 administration (Teams, Exchange Online, SharePoint, Entra ID/Azure AD) Strong troubleshooting skills (hardware, OS, networking fundamentals, cloud services) Excellent interpersonal communication skills - able to support non-technical staff with clarity and patience Ability to work independently, self-prioritize, and manage multiple concurrent support issues Strong documentation habits and operational discipline Working understanding of cybersecurity principles and best practices Ability to lift/move computer equipment for setups and installs Valid driver's license and ability to travel domestically (~25%) Preferred Qualifications 2+ years of IT support, help desk, systems support or desktop technician experience Experience supporting Microsoft / Windows-based corporate environment Experience with Salesforce user administration (basic config, profiles, access) Experience with Intune device management and security policies Experience working with Zoom / Zoom Phone preferred Background in computer programming (PowerShell strongly preferred; Python a plus) Experience in small to mid-sized company (50-300 employees) support environments OTHER RELEVANT REMARKS: This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.
    $41k-73k yearly est. 60d+ ago
  • Global IT Security Specialist

    Canpack

    Information technology technician job in Wayne, PA

    We are seeking a Global IT Security Specialist who will play a crucial role in maintaining the security of our IT systems at GGH. Your main responsibility will be to ensure that IT Security is continuously upheld throughout our environment. As an IT Security Specialist, your daily tasks will involve responding to security incidents, which may require collaboration with our Managed Security Service Provider (MSSP) team. You will also be responsible for analyzing and handling phishing emails, as well as working with various IT Security products such as Data Loss Prevention (DLP), CASB, Privileged Access Management (PAM), Security Information and Event Management (SIEM), Vulnerability Management, and the Microsoft 365 cloud environment. In addition, you will actively participate in analyzing requirements and implementing new security products to enhance our overall security posture. Your role will also involve contributing to the creation and updating of security-related policy documents that will have a global impact. While this is an individual contributor role, you will work closely with other members of the IT Security team, as well as collaborating with business stakeholders and other IT teams, including Helpdesk, Infrastructure, and Automations. Your expertise and efforts will play a critical part in safeguarding our organization's IT infrastructure and data, making this a rewarding and impactful position within our company. Challenges & Opportunities You'll have the opportunity to work in a global IT Security Team. You will provide technical expertise in various areas of IT Security in GGH environment. Expectations & Qualifications Bachelor's or master's degree in computer sciences, information security or Information technology fields (or equivalent professional experience) 3+ years of experience in IT Security Hands-on and experience in the following areas: SSDLC, Infrastructure Security (Networking, Windows & Linux stack) Additional experience in after-mentioned areas will be a plus: DLP (Data Leak Prevention), Microsoft Information Protection (AIP), Netskope CASB solution, Endpoint Security (Microsoft), Cloud Security (Microsoft), Vulnerability Management, MS365 Security, Defender ATP. Understanding basic technical concepts like networking, cloud computing, operating systems, content filtering, remote access, firewalls Analytical and problem-solving skills Ability to work as a team player and in cross functional teams, including remote and external resources Excel at prioritizing work and other demands for self and team including making risk-based decisions recommendations about remediation Ability to effectively communicate with technical resources Works with minimal guidance and recognition when guidance needed Ability to understand and develop enterprise policy and technical standards Ability and willingness to learn new things about data loss protection management, exploits, hacker techniques, and overall security operations Strong English verbal and written communication skills Nice to have Knowledge of NIST CSF 2.0, ISO 27001 controls Information Security related certifications Work Timing & Location Hybrid work (flexible arrangement) Flexible working hours Travel - subject to key projects, usually up to 2 weeks Office address: 550 Swedesford Rd, Wayne, PA 19087, United States of America Must Have Educational / Professional Qualifications B.E / B.Tech / M.Tech / MBA / MCA / Postgraduate If you are a current CANPACK employee, please apply through your Workday account. If you are a current CANPACK employee, please apply through your Workday account. CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.
    $70k-100k yearly est. Auto-Apply 60d+ ago
  • Supervisory IT Specialist (PLCYPLN)

    Department of Defense

    Information technology technician job in Bowers, PA

    Apply Supervisory IT Specialist (PLCYPLN) Department of Defense Defense Counterintelligence and Security Agency DCSA Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply DCSA Acquisition and Technology, National Background Investigation Services is seeking a Supervisory IT Specialist, to serve as Product technical expert in the multidisciplinary fields of Product Management, enterprise architecture, infrastructure, software development, data management and governance, tool development, systems engineering, sustainment, and related subject matter areas as they pertain to an enterprise system. Visit ************ to learn more about DCSA, America's Gatekeeper! Summary DCSA Acquisition and Technology, National Background Investigation Services is seeking a Supervisory IT Specialist, to serve as Product technical expert in the multidisciplinary fields of Product Management, enterprise architecture, infrastructure, software development, data management and governance, tool development, systems engineering, sustainment, and related subject matter areas as they pertain to an enterprise system. Visit ************ to learn more about DCSA, America's Gatekeeper! Overview Help Accepting applications Open & closing dates 01/08/2026 to 01/20/2026 This job will close when we have received 100 applications which may be sooner than the closing date. Learn more Salary $166,827 to - $197,200 per year Minimum and maximum salary encompasses the 2026 target local market pay for DCIPS STEM/CYBER work roles. Pay scale & grade GG 15 Locations 1 vacancy in the following locations: Fort Meade, MD Boyers, PA Farmers Branch, TX Quantico, VA Show morefewer locations (1) Stafford, VA Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required 25% or less - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) * 2210 Information Technology Management Supervisory status Yes Security clearance Top Secret Drug test Yes Position sensitivity and risk Special-Sensitive (SS)/High Risk Trust determination process * National security Financial disclosure No Bargaining unit status No Announcement number DCSA-26-12862139-MP Control number 853954600 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Special authorities Individuals eligible under a special authority not listed in another hiring path. Clarification from the agency This announcement is open to: Current Defense Counterintelligence and Security Agency (DCSA) Employees; Retained Grade Preference (RGP) eligibles, and Military Reserve and National Guard Technician eligibles. Videos Duties Help As a Supervisory IT Specialist (PLCYPLN) you will be responsible for the following duties: * Drive the product vision, strategy, and roadmap, aligning it with overall business goals and market opportunities, ensuring alignment with Chief Product Officer Guidance * Lead a team of Product Managers/Associates, fostering a collaborative and high-performing environment focused on continuous improvement, growth and learning. * Driving customer insights into detailed product requirements, user stories, and prioritized backlog items, providing clear direction to engineering and design teams. * Leading coordination/ negotiation with leadership teams to establish and implement DCSA mission-related information flows and tool standards. * Planning and conducting comprehensive analyses to support defining and refining requirements for the full range of mission-related enterprise architecture policy and process directives. * Guide tech architecture, design, and roadmap for product strategy, scalability, security, and maintainability. Collaborate with engineering to translate requirements into efficient solutions and receive CPO validation. * Collaborate cross-functionally with engineering, design, Mission, and support teams to ensure successful product development, launch, and ongoing management, facilitating effective communication and resolving conflicts The Office Under Secretary of Defense for Intelligence and Security established a Targeted Local Market Supplement (TLMS) for certain Science, Technology, Engineering, Mathematics, and Cyber positions within the Defense Civilian Intelligence Personnel System. Eligibility for the TLMS is based on cyber work roles within certain occupational series and on the work performed. This vacancy is designated as a STEM and/or Cyber position and pay for the incumbent will be based on the STEM and Cyber Pay Table. Requirements Help Conditions of employment * Must be a US citizen * Selective Service Requirement: Males born after 12-31-59 must be registered for Selective Service. For more information ****************** * Resume and supporting documents received by 11:59PM EST will be considered * This is a Drug Testing designated position * Position is a (DCIPS) position in the Excepted Service under U.S.C. 1601 * Work Schedule: Full Time * Overtime: Occasionally * Tour of Duty: Flexible * PCS (Permanent Change of Station): Authorized * Fair Labor Standards Act (FLSA): Exempt * Financial Disclosure: Not Required * Telework Eligibility: Supervisors may approve situational telework on a case-by-case, temporary basis for limited situations. * If selected, the incumbent must obtain and maintain appropriate security clearance as indicated in job announcement. * This position requires Defense Acquisition Workforce Improvement Act Practitioner certification in Engineering and Technical Management and is expected to meet all related certification requirements per the Department of Defense Instruction 5000.66. * However, applicants that do not meet this requirement are eligible to be hired but must obtain a Engineering and Technical Management Practitioner certification within 5 years (60 months) after the first day of starting in the position. Qualifications The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: Information Technology (IT) Management Series 2210 (Alternative A) for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 01/20/2026 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. Qualifications In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GS/GG-14 in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: * Experience in Leadership & Coordination including supervisory or management experience, with demonstrated success in coordinating, synchronizing, and integrating complex work streams and requirements. * Experience in aligning product development efforts with overarching business objectives and architectural standards. * Experience in Technical Expertise with an understanding of project and system development methodologies, cloud architecture, and infrastructure/systems engineering. * Experience in Product Management with knowledge in emerging software developments and a proven track record of designing, implementing, and managing cloud-based applications. * Experience in Security & Compliance with a background in integrating and operationalize information assurance/information security policies, aligning them with modern engineering standards and architectures. Specifically you will be evaluated on the following competencies: * Strategic Thinking- Formulates objectives and priorities and implements plans consistent with the long-term interests of the organization in a global environment that takes into consideration the environment, resources, capabilities, constraints, and organization goals and values. Capitalizes on opportunities and manages risks and contingencies, recognizing the implications for the organization and stakeholders. * Knowledge of software engineering design and development methodologies, paradigms, and tools; the software life cycle; software reusability; and software reliability metrics. * Requirements Analysis- Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches * Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. * Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Highly Desirable Skills: * ITIL Business Relationship Manager certified * Lean Six Sigma Green Belt certified * SAFE Agile PO/PM certified Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional information VETERANS PREFERENCE/CURRENT OR FORMER FEDERAL In accordance with DoD Instruction 1400.25, Volume 2005, veterans preference is not required to be applied when considering candidates with prior Federal competitive or excepted service who have completed a probationary or trial period and have not been separated for cause. Therefore, veterans preference will not be applied to applicants with current federal service, or former federal civilian service meeting the above criteria. Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: ********************************************************************************* Applicants selected from this announcement may be required to serve a two-year trial period. If selected, Federal employees currently serving in the competitive service must acknowledge that they will voluntarily leave the competitive service by accepting an offer of employment for a DCIPS excepted service positions. If selected, non-DCIPS candidates must acknowledge in writing that the position they have been selected for is in the excepted service and covered by DCIPS. All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statue, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status. For more information on the DCIPS occupational structure click here. For more information about career advancement in DCIPS click here. ACQUISITION POSITION: This position requires a Defense Acquisition Workforce Improvement Act (DAWIA) Practitioner certification in Engineering & Technical Management level. Certification prior to hiring is not essential but must be accomplished within 5 years (60 months) after entry into this position. For information regarding the DAWIA Back to Basics please visit: Home (dau.edu) or Back to Basics - Helpful Resources (dau.edu) * DAWIA (Back to Basics) Certification: NON-CAP: Position requires DoD Acquisition Practitioner certification in Engineering & Technical Management certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and the responses you provide on the application questionnaire. EXCEPTED SERVICE PILOT REVIEW: Once the application process is complete, a review of your application will be made to ensure you meet the qualification requirements listed on this announcement. All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for consideration. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Top ranked candidates will be referred to the selecting official for further review and consideration. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified'. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility and qualifications requirements must be met by the closing date of this announcement. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. The following documents are REQUIRED: 1. Your resume: * All applicants are required to submit a resume limited to two (2) pages showing all relevant experience. Your resume must address your qualifications for the position, and it may not exceed two (2) pages. Your 2-page (or less) resume must be in PDF format, with no smaller than a 0.5" margin and no smaller than a 10-point font. If you submit a resume that exceeds the two-page limit and/or does not meet the margin or font limitations stated herein, you will immediately be deemed ineligible for this position and will be removed from further consideration. Must include the work schedule, hours worked per week, dates of employment, and duties performed. * If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." * If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy. * Narrative responses in the assessment questionnaire do not replace content in your resume or vise a versa. Experience must be described in both places for qualification determinations. * Resumes should NOT include: Classified information/SSN/Photo of yourself/personal information (gender, religion, affiliation etc., Encrypted digitally signed docs). Resumes with this prohibited information will be automatically ineligible for consideration. * For qualifications determinations your resume must contain the dates of employment (i.e., Month/Year to present. Hours per Week). * If your resume does not clearly outline details for each position as noted, you may be deemed "not referred" for this position. * Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. 2. SF50 * All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. Failure to provide latest SF50 may result in you being rated ineligible for this position. 3. Veteran's Documents: * If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty. NOTE: Active duty military members are not eligible for appointment unless currently on terminal leave. PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: *********************************************************************************************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. * To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. * You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration. * You will receive an email notification when your application has been received for the announcement. * To verify the status of your application, log into your USAJOBS account, ************************ select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. To preview the questionnaire, please go to ********************************************************* Please review the General Application Information and Definitions at: ************************************************************************************************************************** Agency contact information DCSA Servicing Team Phone ************ Email ****************** Address Defense Counterintelligence and Security Agency 27130 Telegraph Road Quantico, VA 22134 US Next steps Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review will be made of your online questionnaire and the documentation you submitted to support your responses. A list of qualified applicants will be created and sent to the selecting official. All applicants reviewed and/or referred will receive a notification letter. The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision. * NOTE: If you submit a resume but no questionnaire, you cannot be considered for the position. If you submit a questionnaire but no resume, you cannot be considered for the position. Your application will be appropriately documented and you will be removed from further competition against this announcement. REGARDING INTERVIEWS: Interviews may be required for this position. Accommodations may be made to conduct telephonic interviews to preclude travel hardships for applicants. Note: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy. The Defense Counterintelligence and Security Agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the point of contact for this job announcement. Your requests for reasonable accommodation will be addressed on a case-by-case basis. This announcement may be used to fill additional vacancies. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. The following documents are REQUIRED: 1. Your resume: * All applicants are required to submit a resume limited to two (2) pages showing all relevant experience. Your resume must address your qualifications for the position, and it may not exceed two (2) pages. Your 2-page (or less) resume must be in PDF format, with no smaller than a 0.5" margin and no smaller than a 10-point font. If you submit a resume that exceeds the two-page limit and/or does not meet the margin or font limitations stated herein, you will immediately be deemed ineligible for this position and will be removed from further consideration. Must include the work schedule, hours worked per week, dates of employment, and duties performed. * If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." * If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy. * Narrative responses in the assessment questionnaire do not replace content in your resume or vise a versa. Experience must be described in both places for qualification determinations. * Resumes should NOT include: Classified information/SSN/Photo of yourself/personal information (gender, religion, affiliation etc., Encrypted digitally signed docs). Resumes with this prohibited information will be automatically ineligible for consideration. * For qualifications determinations your resume must contain the dates of employment (i.e., Month/Year to present. Hours per Week). * If your resume does not clearly outline details for each position as noted, you may be deemed "not referred" for this position. * Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. 2. SF50 * All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. Failure to provide latest SF50 may result in you being rated ineligible for this position. 3. Veteran's Documents: * If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty. NOTE: Active duty military members are not eligible for appointment unless currently on terminal leave. PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: *********************************************************************************************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
    $166.8k-197.2k yearly 9d ago
  • Information Technology Support Specialist, College of Earth and Mineral Sciences

    Penn State University

    Information technology technician job in Parkesburg, PA

    APPLICATION INSTRUCTIONS: * CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. * CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. * If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. POSITION SPECIFICS The College of Earth and Mineral Sciences at Penn State is home to world-class research and teaching in earth sciences, energy, and materials. Our Academic IT group plays a critical role in enabling this mission by providing reliable, cutting-edge technology support to faculty, staff, and students. We are seeking an Information Technology Support Specialist who is passionate about problem-solving and delivering exceptional service in a dynamic academic environment. KEY RESPONSIBILITIES * Provide technical support for Windows and mac OS desktops and laptops, peripherals, AV equipment, and other hardware/software. * Configure computers manually and using automated deployment tools. * Support common applications including Microsoft Office, Adobe Creative Suite, and others. * Assist with Android and Apple iOS devices. * Deliver remote support via telephone, email, and tools such as Remote Desktop or Splashtop. REQUIRED QUALIFICATIONS * Strong understanding of Microsoft Windows in an Active Directory environment; Penn State Enterprise Active Directory experience preferred. * Ability to troubleshoot mac OS systems. * Working knowledge of TCP/IP and common network protocols. * Excellent written and oral communication, customer service, and problem-solving skills. * Ability to work independently and collaboratively in a diverse environment. * Strong organizational skills and ability to multi-task. MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $46,400.00 - $67,300.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact ************. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines
    $46.4k-67.3k yearly Auto-Apply 40d ago
  • IT Cybersecurity Analyst Intern - Summer 2026

    Fenner, Inc. 3.4company rating

    Information technology technician job in Lititz, PA

    Job Description What to Expect: Individual and Cross Functional Projects Throughout 2026 Internship Professional Career Development & Community Outreach Opportunities Final Project Overview Presentation with Executive Leadership Team Fenner Precision Polymers has an exciting internship opportunity with the Fenner IT Team in Lititz, PA. The successful candidate will be responsible for continuous improvement of our Cyber Security initiatives. The position reports to the IT Manager, Infrastructure & Tech Delivery. As part of the IT Infrastructure Team, you will…. Be working closely with our IT Endpoint Configuration & Security Analyst, and be responsible for collaborating with various IT and business stake holders to ensure Cyber Security policies and procedures are: Updated to be compliant with the current version of CIS controls and Michelin guidelines Aligned with business needs Properly imbedded in and adhered to by the business Automated or managed by workflow where possible Participate in a cross-functional intern project with other interns across the company Core Competencies Required Demonstrated ability to collaborate Proven skills in writing policies Working knowledge of Cyber Security best practices Ability to understand the IT ecosystem and its interactions Ability to learn new topics and apply what is learned to the subject at hand Education and/or Relative Experience: Working towards a Computer Science, MIS or related major An interest in cybersecurity
    $31k-40k yearly est. 4d ago
  • IT Cybersecurity Analyst Intern - Summer 2026

    Fenner Precision Polymers

    Information technology technician job in Lititz, PA

    What to Expect: Individual and Cross Functional Projects Throughout 2026 Internship Professional Career Development & Community Outreach Opportunities Final Project Overview Presentation with Executive Leadership Team Fenner Precision Polymers has an exciting internship opportunity with the Fenner IT Team in Lititz, PA. The successful candidate will be responsible for continuous improvement of our Cyber Security initiatives. The position reports to the IT Manager, Infrastructure & Tech Delivery. As part of the IT Infrastructure Team, you will…. Be working closely with our IT Endpoint Configuration & Security Analyst, and be responsible for collaborating with various IT and business stake holders to ensure Cyber Security policies and procedures are: Updated to be compliant with the current version of CIS controls and Michelin guidelines Aligned with business needs Properly imbedded in and adhered to by the business Automated or managed by workflow where possible Participate in a cross-functional intern project with other interns across the company Core Competencies Required Demonstrated ability to collaborate Proven skills in writing policies Working knowledge of Cyber Security best practices Ability to understand the IT ecosystem and its interactions Ability to learn new topics and apply what is learned to the subject at hand Education and/or Relative Experience: Working towards a Computer Science, MIS or related major An interest in cybersecurity
    $27k-39k yearly est. 60d+ ago
  • IT Administrator

    Sovereign Insurance Group

    Information technology technician job in Berwyn, PA

    The IT Administrator ensures the seamless operation of our IT infrastructure. The person in this role is responsible for managing the company's IT resources, including hardware, software, insurance-specific applications, and network systems, all while supporting the team in resolving IT issues efficiently and effectively. The IT Administrator will determine best practices, conduct audits, and make recommendations for the organization. Duties/Responsibilities Manage and support the IT Support team, ensuring efficient and effective resolution of IT issues. Oversee the maintenance and administration of IT resources, including hardware, software, insurance specific software, and network infrastructure. Design, develop, modify, adapt and implement short- and long-term solutions to execute and achieve the vision for area(s) of responsibility focused on continuous improvement. Adapt plans and priorities to address resource and operational challenges. Implement resource and policy formation in functional areas of responsibility. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager. Manage relationships with multiple audiences including business and IT partners up to the Director. Periodically work directly with Agents, Policyholders for feedback, input or problem resolution. Serves as the day-to-day relationship manager with vendors. Provide input to the annual budget, ensuring that performance objectives are met at the lowest cost. Continually monitor expenses throughout the year and revises expectations as needed. Directly manage insurance carrier portals, ensuring secure and efficient user access. Collaborate with the agency management team to develop and implement long-term IT strategies and plans. Ensure compliance with IT policies and procedures and maintain up-to-date documentation. Monitor and manage IT budgets, including procurement of IT equipment and services. Stay current with emerging technologies and industry trends to ensure the agency's IT infrastructure remains robust and innovative. Oversee the implementation and management of enterprise-wide Cyber Security along with annual Cyber Security Audits to determine compliance with all associated regulatory agencies. Directly manage Managed Service Provider relationship and direct appropriate resources to accomplish long-term IT strategies. Provide direct supervision and leadership of IT staff, including hiring, training, scheduling, performance reviews, staff development, and workplace oversight. Keep abreast of emerging trends, disciplines and technologies. Uncovers and implements strategies to compete and remain competitive in the industry. Performs other duties as assigned. Required Skills/Abilities Prior supervisory or leadership experience required. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent verbal and written communication skills to convey technical information clearly. Exceptional customer service skills, with the ability to empathize and effectively communicate solutions to non-technical users, ensuring a supportive and understanding interaction every time. Proficiency in supporting and configuring Microsoft Windows and Azure Environments Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPNs). Understanding of remote support tools and ticketing systems (ex: Zoho Desk) e.g., Zendesk, ServiceNow, Freshdesk). Proficiency with PC and MS Office (Word and Excel) Ability to manage multiple tasks and priorities in a fast-paced environment. Strong attention to detail and ability to work both independently and as part of a team. A passion for learning and staying updated on emerging technologies and IT best practices. Ability to work within a team atmosphere with a willingness to ask for and receive feedback at all levels. Education and Experience Bachelor's degree, or four-year related experience required. Seven years' experience in related IT function or seven years' business experience required. Experience leading, mentoring, or coaching others Benefits Salary: $93,000 - $100,000 annually Health insurance, vision, dental, life insurance, and short-term disability insurance. This includes an employer-sponsored HSA, paid coverage for employees, and cost-sharing for families. 401K with employer matching. PTO and paid holidays to support work-life balance. PTO is based on experience and expected to increase overtime. A casual office environment with a dedicated and professional team. About Sovereign Insurance Group Since 1959, Sovereign Insurance Group has been a leader in the nonprofit, commercial property and casualty marketplace. A growing company that has expanded from one location in Southeastern PA to a multi-state organization, we are poised to continue our expansion. We believe in approaching our clients, our insurance companies, and our employees with humility and always considering the other party's interests above our own. This philosophy guides us in taking our talents, our time, and industry know-how to provide the best overall results we can for our clients. Powered by JazzHR e9cZGtcHaH
    $93k-100k yearly 11d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Information technology technician job in King of Prussia, PA

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-44k yearly est. 1d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Information technology technician job in Reading, PA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $31k-44k yearly est. 11d ago
  • IT Help Desk Technician

    Smoker & Company

    Information technology technician job in Leola, PA

    We are looking for an IT Technician to oversee our company's computer hardware, software, and associated networks. The IT Technician responsibilities include partnering with our Managed Service Provider by monitoring network infrastructure, resolving system issues, and clearing all service tickets that require on-site support within the allocated SLA. You need to have experience with IT performance management, network administration, and system security. You will work closely with the executive leadership team on all IT Operations ensuring our systems are secure, available, and reliable. If you're also familiar with data protection regulations and can juggle multiple projects, we'd like to meet you. Requirements Responsibilities Maintain and optimize local company networks and servers (including our branched-out companies) by being the point person with our Managed Service Provider. Maintain custody records of all company provided IT hardware. Be responsible for devices both on and off premise. Oversee data backup and system security operations (e.g., user authorization, firewalls) Manage installations, repairs and upgrades of desktop, Wi-Fi, printer, cell phone, and Internet Connectivity. Ensure data is handled, and transfer QB Files from Clients to team members. Provide support and guidance to stakeholders via a help desk. Manage contracts with vendors and software licenses (e.g., development platforms, telecommunication companies, password managers). Maintain application updates like: UltraTax, Adobe, Fixed assets, Planner CS, Advance Flow, Quick Books, Practice and Go File Room (GFR). Requirements Proven experience as an IT Operations Manager Experience with system installation, configuration, and analysis Thorough knowledge of networks and cloud computing Knowledge of data protection operations and protocols (e.g., GDPR) Project Management and organizational skills Ability to manage multiple projects. Outstanding communication skills Problem-solving aptitude BSc/BA in Computer Science, IT or relevant field
    $41k-73k yearly est. Auto-Apply 2d ago
  • IT Administrator

    Sovereign Insurance Group

    Information technology technician job in Berwyn, PA

    The IT Administrator ensures the seamless operation of our IT infrastructure. The person in this role is responsible for managing the company's IT resources, including hardware, software, insurance-specific applications, and network systems, all while supporting the team in resolving IT issues efficiently and effectively. The IT Administrator will determine best practices, conduct audits, and make recommendations for the organization. Duties/Responsibilities Manage and support the IT Support team, ensuring efficient and effective resolution of IT issues. Oversee the maintenance and administration of IT resources, including hardware, software, insurance specific software, and network infrastructure. Design, develop, modify, adapt and implement short- and long-term solutions to execute and achieve the vision for area(s) of responsibility focused on continuous improvement. Adapt plans and priorities to address resource and operational challenges. Implement resource and policy formation in functional areas of responsibility. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager. Manage relationships with multiple audiences including business and IT partners up to the Director. Periodically work directly with Agents, Policyholders for feedback, input or problem resolution. Serves as the day-to-day relationship manager with vendors. Provide input to the annual budget, ensuring that performance objectives are met at the lowest cost. Continually monitor expenses throughout the year and revises expectations as needed. Directly manage insurance carrier portals, ensuring secure and efficient user access. Collaborate with the agency management team to develop and implement long-term IT strategies and plans. Ensure compliance with IT policies and procedures and maintain up-to-date documentation. Monitor and manage IT budgets, including procurement of IT equipment and services. Stay current with emerging technologies and industry trends to ensure the agency's IT infrastructure remains robust and innovative. Oversee the implementation and management of enterprise-wide Cyber Security along with annual Cyber Security Audits to determine compliance with all associated regulatory agencies. Directly manage Managed Service Provider relationship and direct appropriate resources to accomplish long-term IT strategies. Provide direct supervision and leadership of IT staff, including hiring, training, scheduling, performance reviews, staff development, and workplace oversight. Keep abreast of emerging trends, disciplines and technologies. Uncovers and implements strategies to compete and remain competitive in the industry. Performs other duties as assigned. Required Skills/Abilities Prior supervisory or leadership experience required. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent verbal and written communication skills to convey technical information clearly. Exceptional customer service skills, with the ability to empathize and effectively communicate solutions to non-technical users, ensuring a supportive and understanding interaction every time. Proficiency in supporting and configuring Microsoft Windows and Azure Environments Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPNs). Understanding of remote support tools and ticketing systems (ex: Zoho Desk) e.g., Zendesk, ServiceNow, Freshdesk). Proficiency with PC and MS Office (Word and Excel) Ability to manage multiple tasks and priorities in a fast-paced environment. Strong attention to detail and ability to work both independently and as part of a team. A passion for learning and staying updated on emerging technologies and IT best practices. Ability to work within a team atmosphere with a willingness to ask for and receive feedback at all levels. Education and Experience Bachelor's degree, or four-year related experience required. Seven years' experience in related IT function or seven years' business experience required. Experience leading, mentoring, or coaching others Benefits Salary: $93,000 - $100,000 annually Health insurance, vision, dental, life insurance, and short-term disability insurance. This includes an employer-sponsored HSA, paid coverage for employees, and cost-sharing for families. 401K with employer matching. PTO and paid holidays to support work-life balance. PTO is based on experience and expected to increase overtime. A casual office environment with a dedicated and professional team. About Sovereign Insurance Group Since 1959, Sovereign Insurance Group has been a leader in the nonprofit, commercial property and casualty marketplace. A growing company that has expanded from one location in Southeastern PA to a multi-state organization, we are poised to continue our expansion. We believe in approaching our clients, our insurance companies, and our employees with humility and always considering the other party's interests above our own. This philosophy guides us in taking our talents, our time, and industry know-how to provide the best overall results we can for our clients.
    $93k-100k yearly Auto-Apply 10d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Information technology technician job in Allentown, PA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $31k-44k yearly est. 28d ago

Learn more about information technology technician jobs

How much does an information technology technician earn in Exeter, PA?

The average information technology technician in Exeter, PA earns between $26,000 and $99,000 annually. This compares to the national average information technology technician range of $28,000 to $83,000.

Average information technology technician salary in Exeter, PA

$51,000
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