Information technology technician jobs in Germantown, MD - 2,027 jobs

Centurion is looking to hire a Help Desk Supervisor/Sr. User Trainer to work ONSITE at the one of federal clients in Washington, DC. We are looking for on-site technical resource/support in making visually appealing and data accurate updates to a public facing website. Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management in conjunction with job requirements. Primary Responsibilities: Provide on-site technical resource/support who should be comfortable with making visually appealing and data-accurate updates to a public facing website. Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management. Create, modify and run daily, weekly, monthly and quarterly reports, as requested. Provide technical support to new and current users of the internal database system. Assist in testing database functionality following upgrades or fixes. Make updates to website based on specific data points at regular intervals. Provide technical support to office staff as necessary, to include interaction with Department technical staff, ordinary maintenance of office technical equipment, and routine troubleshooting. Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work assignments. Basic Qualifications: Excellent written and oral communication skills. Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word and PowerPoint. Experience using Drupal, TEAMS or TEAMS Apps. Experience with SharePoint (Administrative Role) Bachelor's degree (or equivalent) and 2+ years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred. At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Should be an expert user of the Government's word processing, spreadsheet, and email systems. Must be a U.S. Citizen and able to obtain a Public Trust clearance. Preferred Qualifications: Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, preferred. Undergraduate degree valued. Prior supervisory experience strongly preferred. Experience with DOJ office automation environments extremely helpful. Knowledge of Government's IT environment, including office automation networks, PC and server based applications preferred. Experience using payroll systems, and financial management systems a plus. At least one year of experience in automated litigation support preferred.

MANTECH seeks a motivated, career and customer-oriented In-Place Monitoring System (IPMS) Technician to join our team in Springfield, VA. Responsibilities include but are not limited to: Ensure IPMS Operational Readiness and Compliance: Guarantee the continuous staffing and efficient operation of the IPMS console, ensuring timely resolution of all signals and anomalies that meet established threat thresholds. Maintain strict compliance with national and agency-level policies, reporting, and training requirements. Conduct Comprehensive IPMS Monitoring and Analysis: Perform daily tactical and strategic analysis using procedure guides, and execute daily, monthly, and annual operations and maintenance tasks. This includes identifying and troubleshooting system malfunctions, and reporting findings and status to customers. Resolve IPMS Anomalies and Report System Health: Operate, maintain, and troubleshoot the garrison IPMS, coordinating the resolution of IPMS anomalies with TSCM personnel. Detail all resolved signals in monthly and quarterly reports, and report IPMS console health status when operational capability is diminished. Advance IPMS Capabilities and Best Practices: Research and investigate new or improved industry practices and tradecraft for application to agency IPMS programs and operations. Assist in identifying and implementing best practices related to IPMS and wireless efforts. Perform Radio Frequency (RF) Signal Analysis: Conduct RF signal of interest searches and accurately assess and locate signals discovered during surveys, system notifications, and IPMS operations. Minimum Qualifications: 6+ years of writing and editing of technical documents. Experience with RF theory and direction finding. Interagency Training Center (ITC) TSCM Certification Must complete at least 40 hours of discipline-specific development or refresher training every fiscal year. The customer will sponsor Government-offered, discipline-specific development or refresher training IAW National and DoD standards Shall meet minimum training requirements, within one calendar year of assignment, for access to DoD networks in accordance with DoDD 8140.01, by attaining and maintaining at least baseline certification for DoD 8570.01-M Information Assurance Technician Level II (IAT2) compliance. Desired Qualifications: Bachelor's degree in Computer Science, Engineering, or a related technical discipline Credentialed graduate of an accredited federal or DoD CI training academy (ex. FBI Academy, etc.) Clearance Requirements: Must have a TS/SCI with the ability to pass a Poly Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

Job ID 2025-13096 # of Openings 1 Category Information Technology Benefit Type Salaried High Fringe/Part-Time LMI is seeking a GRC IT Modernization Subject Matter Expert (SME) to support the development and execution of a compliance program at a national agency. The SME will be part of a team responsible for driving the modernization of compliance operations through innovative and sustainable solutions. The SME will bring critical, expert-level knowledge, guidance, and experience to the project to align technology with compliance goals. They will be responsible for identifying tech-enabled solutions, while evaluating integration readiness, platform fit, scalability, adoption potential, and cost. The SME will be responsible for pinpointing strategic upgrades that optimize compliance operations and investment value, delivering a targeted roadmap for technology requirements. The GRC IT Modernization SME must have the ability to translate complex technical requirements into accessible information to enable agency leadership to make informed and effective decisions. The task of prototyping and integrating identified technology solutions from the targeted roadmap is an optional task that LMI may be selected to execute. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities Evaluate current technology landscape through the mapping of regulations, policies, and governance structures to ensure tools support required workflows, reporting, and oversight Review risk management, compliance lifecycle, and incident/issue management for gaps and automation potential Inventory applications, data flows, architectures, and integration capacity with GRC and enterprise systems Review security, privacy, and resilience controls Identify redundant platforms, integration opportunities, licensing/maintenance costs, and future scalability Recommend and/or design technology solutions, such as ServiceNow GRC, AI tools, and workflow automation Create monitoring dashboards and real-time compliance tracking systems Develop technology acceleration recommendations and implementation roadmaps Evaluate usability, change readiness, analytics needs, budget, and resource capacity for sustainable implementation Define analytics use cases and acceptance criteria Support data collection, analysis, and reporting technology requirements Qualifications Minimum Requirements: Bachelor's degree from an accredited college or university in IT, Computer Science, Business, or related discipline. 7+ years federal IT modernization experience focused on implementing and managing compliance and governance technologies Proven experience in requirements gathering, solution architecture, integration, and stakeholder management Hands-on experience with ServiceNow GRC or RSA Archer in federal environments. Federal IT governance familiarity (FITARA, FISMA, ATO processes) Must be able to obtain a Position of Public Trust Clearance (includes fingerprinting, background check, and drug screening). At least one of the below certifications: Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC), or A vendor-specific certification such as RSA Archer Certified Administrator or ServiceNow GRC Implementation Specialist Desired Skills Master's degree in IT, Computer Science, Business, or related field GRC Solution expertise Familiarity of law enforcement technology requirements and security protocols Agile, Scrum, and/or Lean Six Sigma certifications preferred Project Management Professional (PMP) certification is preferred LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.

Microsoft Certified Technology Specialist (MECM) - DHS Federal Law Enforcement Training Center (FLETC) ID 2025-1444 Remote No JOB TITLE: Microsoft Certified Technology Specialist - MECM GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC) POSITION INFORMATION: Full-Time Position LOCATION: FLETC Headquarters - Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal. POSITION TIMING: Contingent on Contract Award ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment. Program Overview: The Federal Law Enforcement Training Centers (FLETC), part of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers-as well as international partners-who enforce laws, treaties, and regulations in the United States and abroad. Headquartered in Glynco, Georgia, with training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC's mission depends on secure, stable, and modern IT infrastructure. This program delivers comprehensive Information Technology (IT) Delivery and Operations Support Services (DOSS) that ensure reliable and efficient IT performance across all FLETC locations. The Microsoft Certified Technology Specialist (MECM) will play a key role in deploying, managing, and maintaining endpoint systems critical to FLETC's operational success. Position Summary: The Microsoft Certified Technology Specialist - MECM will support enterprise-level endpoint management operations, ensuring effective deployment, administration, and maintenance of Microsoft System Center Configuration Manager (SCCM/MECM) environments across multiple PCs and servers. This position is ideal for an experienced IT professional with strong technical expertise in Windows systems administration, software deployment, and endpoint configuration management. The specialist will also contribute to the planning, configuration, and enhancement of MECM systems to meet evolving DHS and FLETC requirements. Experience managing Apple systems through MECM is preferred but not required. Responsibilities RESPONSIBILITIES: Administer, deploy, and maintain Microsoft Endpoint Configuration Manager (MECM) across a medium-to-large enterprise environment supporting multiple Windows-based systems. Plan, configure, and implement MECM site systems, distribution points, and management points to ensure secure, scalable, and efficient operation. Manage operating system deployment (OSD), software distribution, and patch management processes using MECM. Develop and maintain automation scripts and documentation to streamline configuration and deployment processes. Collaborate with system administrators, engineers, and security personnel to ensure MECM compliance with DHS and FLETC policies and standards. Troubleshoot and resolve issues related to MECM infrastructure, client communication, and software deployments. Provide technical input for enterprise imaging, endpoint lifecycle management, and software standardization efforts. (Preferred) Support Apple device management within MECM where applicable. Qualifications REQUIRED: Minimum of 3 years of experience in a medium-to-large enterprise environment supporting multiple Windows PCs and servers. Microsoft Certified Technology Specialist (MCTS) certification or equivalent in MECM/SCCM administration. Proven proficiency in administering and deploying Microsoft System Center Configuration Manager and associated site systems. Strong understanding of Windows-based operating systems, system deployment, and configuration management. Excellent troubleshooting and analytical skills with attention to detail. Ability to obtain and maintain a USCIS Public Trust clearance. DESIRED: Experience managing Apple devices within MECM or other enterprise management platforms. Familiarity with PowerShell scripting, Active Directory, and Group Policy management. ITIL certification or experience applying IT service management principles. Strong documentation, communication, and customer service skills. WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment. ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

Your growth matters to us - explore our career development opportunities. BE EMPOWERED TO SUCCEED Connect with others in our people-first culture and enhance our collective ingenuity. SUPPORT YOUR WELLBEING Learn how we'll support you as you pursue a balanced, fulfilling life. YOUR CANDIDATE JOURNEY Discover what to expect during your journey as a candidate with us. Combat Systems Product Support Analyst, Senior The Opportunity: From both a personnel and systems perspective, the U.S. Navy is growing fast. As a product support analyst, you'll play an integral role in the strategic planning and execution work required to provide our Navy clients with big picture ideas rooted in technical and data-driven solutions that will help to propel them into the future and ensure military and maritime dominance. You will help lead a dynamic team across multiple geographies and workstreams on projects that involve analytical solutions for the implementation of modernization and logistics plans that affect the production, distribution, and inventory of finished products to enhance product flow and improve use while delivering end-to-end integrated warfighting capabilities. You will build relationships with internal and external stakeholders around the world to work collaboratively to improve communication and workflow. You thrive on supporting a winning team and are eager to develop your acquisition, program management, and logistics expertise. You have a direct finger on the pulse of the policies , guidelines, and procedures required to ensure quality and cost control across a Navy major program office. Join us. The world can't wait. You Have: 5+ years of experience serving in or supporting the U.S. Navy 3+ years of experience with Naval program, operations, and logistics management Experience with Micro sof t Office products Knowledge of U.S. Navy Combat Systems Lifecycle management and product support principles, concepts, and practices Knowledge of Department of Defense ( DoD ) and Department of the Navy ( DON ) policies and procedures for product support Secret clearance HS diploma or GED Nice If You Have: 3+ years of experience with NAVSEA Integrated Warfare Systems Experience with product support manager functions, including acquisition support, supply support and outfitting, maintenance and readiness support, lifecycle solutions, Reliability, Availability, and Maintainability ( RAM ) program management and analysis, and Human Systems Integration ( HSI ) analysis or training Experience with program management of major ACAT programs Experience with the PPBE cycle Experience authoring and supporting logistics documents to support program milestones, including lifecycle sustainment plan, maintenance plan, and training plans Experience with the Navy Modernization Process ( NMP ) Knowledge of predictive analysis and modeling tools, including cost-benefit analysis and return on investment ( ROI ) calculations Possession of excellent written and verbal communication skills Bachelor's degree PMP or DAWIA PM Level II or III Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Work Model Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely. If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility. If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. #J-18808-Ljbffr

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. Are you ready to elevate your career with cutting-edge software and a team of industry professionals? Blue Planet, a division of Ciena, is seeking a talented Blue Planet Portfolio Support Engineer to join our Advance Technical Support Team. This mid-entry level role offers the opportunity to work closely with Customers, Blue Planet Solution Experts, Global Engineering Community, R&D Engineering, and PLM teams to support applications integrated into Blue Planet products and platforms. How You Will Contribute: Provide technical support to customers using the Blue Planet Software Portfolio, troubleshooting and resolving software and system-related issues. Collaborate with cross-functional teams, including Blue Planet Solution Experts, Global Engineering Community, and R&D Engineering, to identify and resolve product bugs and issues. Maintain high levels of customer satisfaction through effective communication and prompt issue resolution. Develop workarounds to address functionality shortcomings and minimize customer dissatisfaction. Assist with multi-product interoperability issues between Blue Planet products or third-party software/equipment. Provide valuable feedback to account, PLM, and R&D teams to improve product functionality in future releases. Advocate for customers within Ciena and represent Ciena effectively to customers. The Must Haves: Bachelor's degree in network engineering, systems engineering, computer science, or a related field, or equivalent work experience. Multitasking and adaptability to shifting priorities and market demands. Exceptional presentation and communication skills. Strong organizational skills to balance and prioritize case load effectively. Proficiency in documenting cases with relevant information and time tracking. Self-motivated with excellent time management skills and the ability to work independently. Excellent customer service interaction skills, particularly in high-pressure situations. Nice to Haves: Expertise in virtualization environments such as VMware ESXi, KVM, and XEN. Experience with Linux/Unix operating systems and networking technologies/protocols, including Ethernet/MEF, MPLS, IP, VPNs, TCP, UDP, IGP (ISIS, OSPF), BGP, L2/L3 VPN, SNMP, Syslog, ICMP, and SSH. Proficiency in Python and Shell scripting. Familiarity with databases such as PostgreSQL, MySQL, ClickHouse, or graph databases (e.g., Neo4j). Understanding of Docker, microservices, Open vSwitch, Kubernetes, and cloud-based technologies. Experience with monitoring tools like Nagios and Grafana. Knowledge of CRMs (e.g., Salesforce or other ticketing systems) and source control systems (e.g., SVN, GitHub). Certifications such as CCNA, AWS, Google Cloud, or similar qualifications. #LI-BS1 Pay Range: The annual pay range for this position in Canada is C$67100 - C$107300. The annual pay range for this position in US is $65500 - $104700. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Communityto get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Unlock Your Potential with the CSBS Summer Internship Program For more than 110 years, the Conference of State Bank Supervisors (CSBS) has been uniquely positioned as the only national organization dedicated to advancing the nation's dual-banking system, strengthening consumer protection, and promoting safe and sound financial supervision. Every day, we work alongside state regulators to oversee the financial services industry, foster economic growth, and drive innovative, responsive regulation. Our goal? To be the recognized leader in enhancing the quality and effectiveness of state financial oversight. Are you ready to kickstart your career in the vibrant heart of the nation's capital? The CSBS Summer Internship Program offers undergraduate, graduate, and law school students an unparalleled opportunity to gain hands-on experience, expand their professional network, and make a tangible impact in the world of financial policy and regulation. This dynamic 12-week paid internship immerses you at the intersection of policymaking, technology, business, and regulation. You'll work on meaningful, high-impact projects aligned with your background and interests, gaining exposure to industry leaders, policy experts, and fellow emerging professionals. In addition to your individual assignments, you'll collaborate with a cohort of interns on a strategic enterprise-wide project that will leave a lasting impact on CSBS. Commuter benefits are also provided. If you're passionate about government, law, technology, public policy, business, or non-profit work, this internship is your gateway to professional growth and real-world impact. Are you ready to explore, learn, and lead? Join us this summer at CSBS in Washington, DC, and take the next step in your career! Values Instilled Behaviors for Excellence (VIBE) At CSBS, work-life balance isn't just a policy; it's our VIBE! We recognize that our team members have lives that deserve attention and care. That's why we create strong, supportive relationships that help everyone grow both professionally and personally. We honor each other's expertise and speak the truth, even when it's a bit awkward. And guess what? This honesty creates a vibe of respect and trust that powers our efficiency and our excellence. It lets us chase those career goals while also nurturing our personal pursuits. At CSBS, you can thrive at work and at home-it's the best of both worlds! Just like a healthy work-life, collaboration is an essential part of CSBS's mission. In fact, it is the heartbeat of everything we do! We're all about pitching in, giving props to our colleagues, and having each other's backs. This allows us to push ourselves to our maximum potential and embrace those bold risks and innovative solutions. No matter what comes our way, our commitment to communication and teamwork strengthens us. We at CSBS are on mission and on the move, tackling all challenges together! Intern Position Summary The IT Infrastructure Operations Intern will work with the Director, Infrastructure Engineering, serving as a technical resource on multiple projects at the CSBS. The candidate will assist the Enterprise Infrastructure team with support tasks such as: end-user support (assisting helpdesk if necessary), Microsoft M365 Office applications and services, end user hardware & software, mobile devices, conference room audio visual solutions, and Amazon Web Services environment. The candidate may also evaluate new technology solutions, perform market research, best practices study, Proof of Concept development, solution comparison matrix analysis, assist with compliance remediation, assist with systems assessments and remediation as well as work with Engineers on solution implementation. Essential Functions Assist with M365 environment and end-user support. Develop and maintain solutions. Utilize generally accepted best practices for documenting code. Participate in Requirements Review and technical presentations. Work effectively with contractors and outsourcers providing technology services to CSBS. Develop and make presentations to non-technical stakeholders. Create and run scripts designed to either pull or update data experience with PowerShell Provide compliance remediation within the Infrastructure Operations environments. Document processes and procedures. Update/modify group policies for testing. Education and Experience Currently pursuing a degree in Computer Science, Information Technology (IT), Cyber Security, Data Analytics, or a related field. Coursework prerequisites: Windows Server Administration, Fundamentals of Networking, or similar. Knowledge, Skills, and Abilities Excellent written and verbal communication skills. Ability to manage multiple tasks and projects with attention to detail and timelines. Ability to collaborate effectively with diverse teams, including data stewards, IT staff, and other stakeholders. Knowledge of the intersection of information technology and state financial regulation. Ability to identify patterns and generate actionable insights. Requirements Due to the nature of CSBS's business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies ("Confidential Supervisory Information"). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts. Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures. Candidate must be in the DC area and able to work in the CSBS office as needed. Compensation at CSBS At CSBS, salary offers are determined within the established range based on a candidate's experience, education, and the market demand for the role. Where appropriate, we also carefully benchmark against similar internal positions to ensure equity and consistency. In addition to competitive salaries, CSBS offers a comprehensive benefits package, a flexible hybrid work environment, and an inclusive culture. Learn more about our benefits, culture, and work environment by visiting CSBS Careers. Sponsorship Please note that CSBS is not able to provide employment sponsorship for this position.

Our client is looking for Desktop Support Technician to work onsite in Rockville, MD. -Provides direct technical support and assistance to end-users over the phone, in person, and or remotely -Manages and handles all escalated tickets from Level1, identifies the best solutions based on information provided by customers -Provides in depth technical support; diagnose and resolve problems ranging from Tier1 -3 type issues. Troubleshoots applications, errors, and operating systems (Windows 10). Mitigates and handles system viruses, malware, spyware, and adware. Hardware component replacement and use of system imaging software to create and load images. -Proactively monitors and identifies trends and behaviors in systems support and addresses the findings or escalates to other IT team resources -Supports audio/visual systems (TVs, projectors, etc.), and video teleconference systems (VTC) -Contributes to timely and accurate communications with other parts of the organization regarding IT -Acts as the escalation line of support for complex IT support issues from helpdesk staff, employees, and team members -Monitors, manages, and tests desktop system backups -Processes new hires, employee changes, and separations, including network and telephone account creations/modifications and coordination of equipment configuration and installation *Additional Skills & Qualifications* 1. Hardware support, component replacement & configuration of Windows network printers 2. Experience providing support to VIP/priority customers 3. ServiceNow ticketing systeml *Job Type & Location*This is a Contract position based out of Rockville, MD. *Pay and Benefits*The pay range for this position is $25.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Rockville,MD. *Application Deadline*This position is anticipated to close on Jan 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Cloud Computing Specialist (CCS) - Subject Matter Expert (SME) Security Clearance: Secret (IT-II Non-Critical Sensitive / Tier 3 required at submission) Certifications Required: Certified Cloud Security Professional (CCSP), IAT Level II (Security+), at least one Cloud Provider Certification. Location: Off-Site, Proximity to Fort Belvoir preferred. Overview Nationwide IT Services (NIS) is seeking an experienced Cloud Computing Specialist - SMEfor a potential opportunity to provide expertise in Certification & Accreditation (C&A), the NIST Risk Management Framework (RMF), and DoD/DISA security architecture. The ideal candidate will bring a deep understanding of cloud security best practices across multiple environments and deployment models, ensuring compliance with NIST SP 800-37, NIST SP 800-53, and current DoD cybersecurity standards.Key Responsibilities Serve as a cloud security SME, applying RMF and FedRAMP methodologies to assess and secure complex DoD cloud environments. Design, implement, and validate secure cloud hosting solutions across AWS, Azure, Oracle Cloud Infrastructure (OCI), and Google Cloud. Develop and maintain deployment specifications, including configurations, test plans, and supporting documentation. Collaborate with DLA engineers, DISA stakeholders, and vendors to troubleshoot hosting and deployment challenges. Advise on the implementation of Zero Trust, SCCA, and CAP solutions to meet DoD/DISA directives. Apply the Cloud Security Requirements Guide (SRG) to ensure compliance in areas such as network security, encryption, tenant isolation, vulnerability assessments, key management, and application firewalls. Recommend innovative cloud strategies to streamline operations and enhance mission support. Required Qualifications 5+ years of Certification & Accreditation (C&A) and RMF experience in DoD environments. 5+ years of hands-on experience designing, deploying, and migrating workloads in multi-cloud environments (AWS, Azure, OCI, GCP). Proven ability to assess, document, and improve cybersecurity controls for large-scale information systems. Expertise in modern architectures, including hybrid, edge computing, cloud-native microservices, and IoT protocols. Strong technical and business writing skills (documentation, reports, assessments). Certifications: Certified Cloud Security Professional (CCSP) DoD 8570 IAT Level II (e.g., Security+) At least one Cloud Provider Certification (AWS Solutions Architect, Azure Solutions Architect Expert, OCI Architect Foundations/Security Professional, GCP Cloud Architect) Active or current Secret clearance (IT-II / T3 minimum). Preferred Experience Familiarity with FedRAMP assessment methodologies across six domains: Architectural Concepts & Design Requirements Cloud Data Security Cloud Platform & Infrastructure Security Cloud Application Security Operations Legal & Compliance Demonstrated success implementing Zero Trust architectures and SCCA FRD/SRG compliance. Knowledge of DISA enterprise cloud offerings, including boundary CAP and Secure Cloud Computing Architecture (SCCA). About Nationwide IT Services Nationwide IT Services (NIS) is a CVE-verified Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in IT and Management Consulting. We deliver value-added services to our customers by leveraging technology, people, and industry best practices to implement innovative, mission-driven solutions. Benefits include: Medical, dental, and vision insurance; life and disability coverage; 401(k) with employer match; PTO and paid holidays; commuter benefits; Employee Assistance Program (EAP); education reimbursement; and pet insurance. NIS is an Equal Opportunity Employer (EOE) committed to providing opportunities to all applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Hanover Research - Tier 1 Helpdesk Support Specialist Arlington, VA Hybrid Opportunity Hanover Research is seeking aTier 1 Helpdesk Support Specialistwho will provide support to end users throughout the organization. Reporting to the IT Systems and SupportManager, this role willserve as a first point of contact for all IT-related helpdesk inquiries.This role will perform basic IT helpdesk responsibilities that are well documented, such as new user creation in multiple IT and Enterprise Application systems,coordinating equipment shipments with employees, and basic troubleshooting.This is an excellent opportunity for individuals looking to start a career in IT, with training and documentation provided to support professional growth. Responsibilities Initial contact:Serve as the first point of contact for users reporting technical problems through help desk tickets. Basic troubleshooting:Diagnose and resolve common hardware, software, and network issues, such as password resets, software installations, Single Sign On, and connectivity problems. User guidance:Guideend-users through basic troubleshooting steps and solutions. Escalation:Recognize when an issue is beyond their scope and escalate it to Tier 2 support,other specialized teams, or convert to achange request "CR". ITSM System Hygiene: Review tickets and CRs on a regular basis to ensure things areclosedout in a timely manner. Documentation:Document all issues, troubleshooting steps, and resolutions in a ticketing system. Customer service:Maintainstrong customer service skills to ensurea positiveuser experience. Enterprise Cloud Applications:Assistwith user setup, password resets, basic training, and other tier 1 responsibilities for Enterprise Applications such as Salesforce, Workday, FreshService,DocuSign, etc. End user hardware lifecycle management:Arrange shipping and tracking of new and replacement user laptops,securely wipe laptop data. Qualifications High school degreerequired Associate's degree in IT or related fieldor 2 years' experience in a similar rolepreferred. Basic understanding of computer hardware, operating systems (Windows/mac OS), and common software applications Familiarity with cloud-based platforms such as Microsoft 365, Google Workspace, or Salesforce (training provided) Strong verbal and written communication skills Excellent customer service and interpersonal skills Ability to follow written documentation and standard operating procedures Willingness to learn and adapt in a fast-paced environment Ability to prioritize and manage multiple tasks with attention to detail Ability to work independently and as part of a team Interest in pursuing a career in IT support, systems administration, or Enterprise Cloud Applications Administration or Development Location Officeis located in Arlington, VA HybridRole. In-office Tuesdays and Thursdays and as needed. #Remote #LI-Remote Benefits Starting at 18+ days Paid Time Off 14 paid holidays including Martin Luther King Jr. Day, Juneteenth, and Indigenous People's Day, and personal holidays 401(K) employer matchingprograms Comprehensive health and dental benefits package Health and wellness packages with discounts to local gym Community service opportunities In-office snacks and beverages Compensation Hanover Research strives to create compensation and benefits programs that are competitive,equitable,and fair. The compensation range for this role at the company is$50,000 - $60,000. Please note that the base salary offered is contingent on the candidate's job-relatedknowledge, skills, and experience. Our base pay range isdeterminedby the role and the market. Hanover believes in supporting our team's overall well-being now and in the future. We provide retirement benefits and 401K matching to help youplan ahead, wellness benefits to keep you healthy, medical coverage to lift you up if you or your dependents get sick, and paid time away to rejuvenate. You can learn more about our benefits on our Hanover Research Careerspage or please talk to your Recruiter to learn more. About Hanover Research Founded in 2003, Hanover Research is a global research and analytics firm that delivers market intelligence through a unique, fixed-fee model to more than 1,000 clients.Headquarteredin Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, andaccountexecutives to provide a service that is revolutionary in its combination of flexibility and affordability. Hanover was named a Top 50 Market Research Firm by the American Marketing Association from 2015 to 2021. To learn more about Hanover Research, visit************************ Hanover Values Business Building - We build our business quickly and intelligently and we help our clients do the same Thought Leadership and Innovation - We strive constantly to deliver better information in a better way Service - To our clients and our community, service is our guiding principle Leadership and Mentorship - Our talent is our greatest asset, and we hope to help our people be their best Firm Citizenship - We are optimists who believe there are endless possibilities for our company and ourselves How to Apply If you are interested in the prospect of working for a dynamic, fast-growing company, we encourage you tosubmityour resume and any other supporting materials. Hanover strives to be accessible to all users and job seekers. If you are a qualified individual with a disability and needassistancein accessing our website or completing a job application, please contact Hanover Research at or via email . All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodation. Hanover Research is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.

Psychosocial Wellbeing Support Adviser - Global Support Unit 1-year Fixed term with possibility of extension Competitive salary and hybrid work arrangement Friendly and supportive work environment Canberra preferred other locations within Australia considered About Palladium Palladium is a global leader in the design, development, and delivery of Positive Impact - the intentional creation of enduring social, climate and economic value. We work with governments, businesses, and investors to help solve the world's most pressing challenges. With a team of more than 4,000 employees operating in 90-plus countries and a global network of over 35,000 experts, we help improve economies, societies, the environment, and, most importantly, people's lives. The program The Australia Awards Global Support Mechanism (AAGSM) is an initiative designed to enhance the Department of Foreign Affairs and Trade's (DFAT) international scholarship program -by providing operational, technical and analytical services to DFAT and the broader scholarship delivery network (scholars, Universities, Industry, DFAT posts). In doing so, the AAGSM enhances DFAT's capacity to drive policy, partnerships and respond to the demand for evolved scholarship program delivery architecture. The AAGSM consists of the Global Support Unit (GSU) - responsible for operational and technical services to DFAT's International Education and Scholarships Branch (EDB) and scholarship network, and the Global Research Unit (GRU) The role The Psychosocial Wellbeing Support Adviser plays a key role in advancing strategic objectives by providing technical support services that promote gender equality, disability and social inclusion outcomes throughout DFAT's international scholarship programs network. It is responsible for providing highlevel psychosocial and wellbeing advice, policy guidance, capacity support and training across the Australia Awards network throughout the scholarship and Fellowships cycle. The role supports the psychosocial wellbeing of scholars and fellows by offering expert psychosocial guidance, case management and advisory support to the network. It also leads the development of psychosocial wellbeing capacity building and learning initiatives and contributes to policy review and bestpractice programming. The position is supervised by the Senior GEDSI Adviser and may oversee ShortTerm Advisers (STAs) to ensure a coordinated approach to case management, policy and service delivery. Responsibilities will ensure: Lead and advise on critical psychosocial and mental health incidents in collaboration with scholars, DFAT, institutions and support services; contribute to policy development and improvements with a wellbeing focus; and design, deliver or support capacitybuilding activities on psychosocial wellbeing, mental health and case management across the Australia Awards network. Provide confidential and culturally sensitive psychosocial support and case management to scholars, including predeparture assessments, tailored support plans, liaison with universities and DFAT on complex cases, referral to appropriate wellbeing services, and maintaining accurate case records in line with privacy and case management systems and protocols. Provide ondemand expert advice to DFAT, Post staff and Australian universities on managing scholar psychosocial wellbeing issues, and support institutions in implementing and sharing bestpractice mental health and wellbeing approaches across the network, recognising differing institutional contexts and resourcing. Contribute to policy and program development by reviewing and enhancing psychosocial wellbeing policies, developing guidelines and resources, facilitating consultations across the Australia Awards network, and working with the M&E team to monitor trends and risks and recommend proactive strategies. Build capacity and strengthen stakeholder engagement by delivering psychosocial wellbeing training, fostering collaboration with institutions, working with the Disability Adviser on joint guidelines and toolkits for intersecting needs, and promoting an inclusive environment that supports scholar resilience and wellbeing. Contribute to MEL and reporting activities by collaborating with DFAT, GRU and other stakeholders on research and trend analysis; convening learning and sharing initiatives (including Communities of Practice where required); participating in GSU reflections and MEL activities aligned with annual plans; using insights to refine program strategies and enhance scholar experience; and delivering highquality reporting in line with DFAT standards. About you You will bring demonstrated expertise in designing and delivering psychosocial wellbeing, mental health and disabilityinclusion capacitybuilding and policy initiatives that are both preventative and responsive, and that uphold the critical care and safeguarding needs of diverse cultural and social groups. Additional key requirements include: Tertiary qualifications in Psychology, Mental Health, Nursing or Counselling or another relevant field and/or equivalent relevant experience and training. Proven expertise in designing and delivering psychosocial wellbeing, mental health and disability inclusion capacity-building and policy initiatives that are both preventative and responsive to the critical care and safeguarding needs of diverse cultural and social groups Proven expertise in psychosocial wellbeing and mental health case management within the Australian healthcare system, ensuring case management protocols and confidentiality meet high professional standards and fostering positive stakeholder collaboration to support scholar wellbeing and continuity of care Proven expertise in conducting psychosocial and mental health analysis and research, undertaking consultations, developing strategies, and assessing and strengthening policies and practice Experience in safeguarding in a multicultural and inclusive environment; experience in international scholarship programs or in the tertiary education environment is highly desirable excellent interpersonal skills, including cross-cultural experience and communication skills, with the ability to navigate complex issues Demonstrated excellence in stakeholder engagement to maintain productive relationships, facilitate capacity development and influence a wide range of stakeholders, Excellent writing skills with the ability to adapt to a wide range of purposes and audiences, including research, strategic, policy, templates and training documents. To Apply Please submit your application online, including your CV and brief cover letter (maximum 2 pages), outlining your suitability in line with the requirements of the position. Established working rights required for suitable candidates; there is no visa sponsorship or relocation support available. For further information please email Closing date: Sunday 18 January 2025, 11.59pm AEDT Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success, and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status. Should you require any adjustments or accommodations to be made due to a disability, or you are a neurodivergent individual or for any other circumstance, please email our team at and we will be in touch to discuss. Safeguarding - We define Safeguarding as "the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm". We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process. Apply now Share Save Job

Strongbridge, LLC is always on the lookout for passionate and talented IT professionals to join our innovative team. Don't see specific openings that match your interests or experience right now? Well, we're building a talent pool to connect with exceptional candidates for future opportunities in roles such as: Software Developer: Design and build applications to solve real-world challenges. Project Manager: Lead dynamic teams to deliver projects on time and within scope. Quality Assurance: Ensure our applications meet the highest standards through rigorous testing. Systems Engineer: Architect and maintain robust, scalable IT infrastructure. Why Strongbridge? Contribute to mission-critical projects tied to public safety, national security, and government innovation that better the lives of Every Citizen, Every Day. Collaborate with other talented professionals working towards the same goal. Access opportunities for growth, learning, and career development. Enjoy competitive benefits and a culture that values all employees. What We're Looking For: Active or eligibility for U.S. government clearance (Public Trust, Secret, Top Secret). Relevant experience and/or education in IT, computer science, or related fields. Creative problem-solving skills with a passion for technology and a drive to propose innovative, unique solutions. Ability to thrive in a fast-paced, collaborative setting. Enthusiasm for learning and adapting to new challenges. Stay connected! Follow us on LinkedIn for the latest updates on our company, exciting projects, and future career opportunities. What Sets Strongbridge Apart: Strongbridge is a robust and agile small business led by seasoned government contracting executives with the quality processes and management controls of a large business. Our program management processes and techniques are based on industry best practices, and certified by external auditors, ensuring low performance risk. Strongbridge has a proven record of customer satisfaction that provides assurance to our customers of future high performance. Strongbridge offers a comprehensive benefits package for full-time employees including paid time off, paid holidays, 401k with company match, health/dental/life insurance/short and long-term disability and flexible spending accounts. Strongbridge is committed to hiring and retaining a qualified workforce. All employment decisions are based on business needs, job requirements, and individual qualifications. Applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. Strongbridge also maintains a drug-free workplace.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose The Lead Technology Support Engineer is responsible for overseeing the operations and performance of the IT service desk team within the Bank. This role involves managing the day-to-day activities of the service desk, ensuring efficient and effective resolution of technical issues, and delivering exceptional customer service to end users. The Lead Technology Support Engineer is also responsible for developing and implementing IT service desk strategies, policies, and procedures to enhance service delivery. Position Responsibilities Team Management: Lead and supervise the team of service desk support engineers, providing guidance, support, and coaching. Set performance goals and conduct regular performance evaluations. Foster a positive work environment that encourages collaboration and continuous improvement. Manage resource allocation, workload distribution, and scheduling to ensure optimal service desk coverage. Service Desk Operations: Oversee the day-to-day operations of the service desk, ensuring timely response and resolution of IT issues. Monitor service desk metrics and KPIs to evaluate performance and identify areas for improvement. Coordinate with other IT teams to resolve complex technical issues and escalate problems when necessary. Maintain knowledge base and documentation of common issues and solutions for efficient problem resolution. Identify trends; Evaluate, recommend, and implement new technologies in support of business and IT objectives. Customer Service: Promote a customer-centric approach within the service desk team, focusing on delivering excellent customer service. Ensure timely and effective communication with end users regarding the status and progress of their IT requests. Handle escalations and customer complaints, working to resolve issues and provide satisfactory solutions. Identify trends in user feedback and implement proactive measures to improve customer satisfaction. Continuous Improvement: Regularly assess service desk processes, tools, and technologies to identify opportunities for improvement. Stay up-to-date with industry best practices and emerging trends in IT service management. Implement service desk enhancements and initiatives to optimize efficiency and service quality. Provide recommendations to senior management on service desk improvements, including staffing, training, and technology upgrades. Reporting and Analysis: Prepare and present regular reports on service desk performance, including ticket volumes, response times, and customer satisfaction. Analyze data and metrics to identify patterns, trends, and areas requiring attention. Use insights from data analysis to drive process improvements and operational efficiency. Coordination of new employee onboarding including account creation and laptop imaging. Assist with management and administer systems to track business assets. Manage the hardware lifecycle to meet business requirements within budget. Assist with and support the use of technology for conferences both physical and virtual. Administer the service management systems. Required to be on-call as needed for emergency situations. Other responsibilities and duties, as assigned. Minimum Education & Experience Required A minimum of 5 years' experience in related field. A minimum of 3 years' managerial experience. Bachelor's degree in Computer Science or related field; Or equivalent combination of education, skills, and experience. Experience in infrastructure development or support including developing and managing to budgets. Experience with LAN/WAN networks, Internet technologies such as DNS, system helpdesks, PC support functions and technology infrastructure operations. Experience supporting or managing business critical processes and components, including Financial Systems, Microsoft Enterprise Applications, Active Directory, VoIP, and Disaster Recovery. Experience implementing or using service desk management software tools to manage and provide accountability to the organization. Experience with ITIL management best practices. Experience with Azure, Office 365, network and system monitoring, VPN (client and site to site) Technical Knowledge and Skills Ability to guide others in resolving complex issues of significance to the organization. Exceptional organizational, project planning, and time management skills. Ability to inform, educate and influence supervisors and employees to support technology goals and objectives. Proven track record of developing and/or implementing standard service desk practices and procedures. Ability to work independently with minimal supervision and in a team setting, and across external and internal stakeholder groups. Excellent verbal and written communication skills; Strong attention to detail, with a keen focus on quality. Strong analytical skills. Comfort with multi-tasking. Familiar with customer support and technology. Other Ability to travel to various bank locations as needed. Compensation Base Salary Range: $95,000 - $125,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. Additional Compensation: This role will include a yearly annual target bonus based on individual performance. Working Arrangements This opportunity offers the flexibility to work in a hybrid working environment within our Rockville, MD office. Why Join Us? Join a growing company with a culture that fosters an entrepreneurial spirit Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! Company Contributions to your 401k - Regardless of your contribution Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an affirmative action and equal opportunity employer. Capital Bank, N.A. is an Affirmative Action and Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The AEGIS contract has an immediate need for a Network Operations Center/System Support Specialist at NASA's Goddard Space Flight Space Center (GSFC) in Greenbelt, Maryland. The AEGIS contract provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide. This position supports ensuring that Telemetry and Command data flows for NASA's spacecraft and aeronautical missions flow smoothly. Job Responsibilities: * Support NASA Communication (NASCOM) at GSFC, a fully integrated 24x7 network operations center, including working non-standard shifts, weekends, holidays, and mission-critical coverage periods as required. Monitor and troubleshoot NASA's Mission Network using a suite of network management, diagnostic, and performance-analysis tools to ensure continuous, reliable communications for mission-critical operations. * Provide operational oversight and basic maintenance support for enterprise network equipment, including Cisco routers and switches and Juniper routers, following established configuration and change-control procedures. * Operate and support NASA-unique communications hardware, ensuring proper functionality, timely fault isolation, and adherence to mission-specific operational requirements. * Support day-to-day network operations by responding to alerts, analyzing anomalies, escalating issues appropriately, and maintaining situational awareness of all active mission circuits and services. * Collaborate directly with other NASA centers, mission partners, and external customers to resolve real-time network, dataflow, and system-level issues that are unique to NASA's mission environment. * Participate in the testing, validation, and implementation of new network services, upgrades, and technology integrations, including documenting results and providing operational feedback. * Maintain accurate operational logs, incident reports, and shift-handover documentation to ensure continuity across a 24x7 mission operations environment. * Adhere to NASA operational standards, security requirements, and configuration management practices, ensuring compliance with all mission and agency directives. * Successfully complete both a written and practical certification exam covering NASCOM operations and Mission Network procedures within 180 days of hire. * Contribute to continuous improvement efforts, including updating procedures, identifying operational risks, and recommending enhancements to tools, workflows, and monitoring capabilities. Required Education and Experience: * High School and four years of experience. Desired Education: * Bachelor's degree in a related field and 10 years of relevant experience, or a high school diploma and 15 years of relevant experience. Skills: Required * Strong understanding of TCP/IP networking concepts, including routing, switching, and protocol behavior in mission-critical environments. * Proficiency in IP addressing, subnetting, and network segmentation, with the ability to interpret and apply addressing schemes in real-time operations. * Excellent written and verbal communication skills, with the ability to clearly document issues, coordinate with peers, and communicate with mission partners. * Hands-on experience with industry-standard networking platforms, including Cisco, Juniper, and Ciena devices. * Effective cross-team communicator, capable of coordinating network and customer issues with engineering, operations, and external technical groups. * Ability to multi-task in a high-tempo operational environment, responding quickly and accurately to real-time dataflow and network anomalies. * Willingness and ability to work non-standard hours, including rotating shifts, nights, weekends, and holidays in a 24x7 mission operations center. * Familiarity with network monitoring and management tools, such as NNMi, Spectrum, MRTG, or similar platforms. * Experience supporting Wide Area Network (WAN) connectivity, including troubleshooting, performance analysis, and fault isolation. Desired * Familiarity with standard trouble-ticketing workflows and incident management processes; currently utilizing BMC Remedy and transitioning to ServiceNow. * Experience using data analyzers, network probes, and diagnostic/performance measurement tools to isolate and resolve complex network issues. * Proficiency with basic network diagnostic commands, including traceroute, ping, and related utilities. * Knowledge of WAN transport technologies, such as SONET, MPLS, and other carrier-grade protocols. * Experience working with commercial telecommunications carriers, such as AT&T, Verizon, or equivalent service providers. * Understanding of transmission principles and legacy transport technologies, including T1, T3, DS-3, OC-3/48, and related circuits. * Knowledge of serial interfaces and standards, such as RS-232, V.35, and RS-449. * Basic familiarity with Linux, including navigation, log review, and simple command-line operations. Clearance: * Candidate must have or be able to obtain a Public Trust with a Level of Confidence of 50 or higher. Desired Certifications / Training: * Holds either a current CCNA, CCNP or JNCIA Travel (if any): * Occasional travel to Huntsville, Alabama may be required.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job ID 2025-13238 # of Openings 1 Category Information Technology Benefit Type Salaried High Fringe/Full-Time LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in a mission-driven, collaborative environment. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities Serve as the primary point of contact and strategic lead for LMI's alliance with Genesys. Develop and execute joint business development strategies, co-marketing campaigns, and enablement programs. Collaborate with Genesys teams to align roadmaps, identify mutual growth opportunities, and co-sell solutions. Lead business development opportunities, securing and leading client discussions, bringing Genesys platform expertise and leading solutioning discussions. Train and equip internal delivery teams on Genesys capabilities, certifications, and integration best practices. Track partnership health metrics, report on performance, and recommend refinements to improve outcomes. Represent LMI at Genesys events, alliance summits, and internal leadership showcases. Work cross-functionally with sales, marketing, delivery, legal, finance, and executive leadership. Lead proposal development for opportunities involving Genesys capabilities, ensuring alignment with both client needs and alliance expectations. Qualifications Minimum Requirements: Bachelor's Degree or higher. Minimum of 5 years' experience in alliance or partnership management in support of the Genesys and other platforms. Demonstrated success managing strategic technology alliances (experience with Genesys or similar ecosystems strongly preferred). Strong business development, cross-functional collaboration, and communication skills. Ability to translate technical capabilities into business value, especially in federal or regulated environments. Proven track record developing and executing joint marketing and go-to-market activities. Comfort working in matrixed environments and liaising across domains including sales, delivery, and executive leadership. The ablity to obtain/maintain necessary security clearance Desired Qualifications: Experience in the federal sector with technology solution sales or partnerships. Understanding of Genesys platform modules (ITSM, CSM, ITOM, IRM, HRSD, App Engine, etc.) and deployment best practices. Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified Technical Architect). Familiarity with solution-based contracting and government procurement processes. LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.

IT Service Desk Ticketing System Administrator - DHS Federal Law Enforcement Training Center (FLETC) ID 2025-1450 Remote No JOB TITLE: IT Service Desk Ticketing System Administrator GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC) POSITION INFORMATION: Full-Time Position LOCATION: FLETC Headquarters - Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM; Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal. POSITION TIMING: Contingent on Contract Award ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment. Program Overview: The Federal Law Enforcement Training Centers (FLETC), part of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers-as well as international partners-who enforce laws, treaties, and regulations in the United States and abroad. Headquartered in Glynco, Georgia, with training delivery points in Artesia, New Mexico; Charleston, South Carolina; and Cheltenham, Maryland, FLETC's mission depends on secure, stable, and modern IT infrastructure. This program delivers comprehensive Information Technology (IT) Delivery and Operations Support Services (DOSS) that ensure reliable and efficient IT performance across all FLETC locations. The IT Service Desk Ticketing System Administrator will play a key role in maintaining, enhancing, and supporting the Service Management and ticketing platforms that enable FLETC's enterprise IT operations. The IT Service Desk Ticketing System Administrator is responsible for the administration, configuration, and optimization of the FLETC IT Service Desk environment, ensuring effective service delivery and incident management across the organization. This position is ideal for an experienced IT professional with deep expertise in Ivanti Service Manager and related Ivanti modules, as well as a strong background in database design, system integration, and IT service management processes. The administrator will work closely with IT leadership, support teams, and system owners to design efficient workflows, maintain data integrity, and implement enhancements that align with DHS and FLETC operational goals. Responsibilities RESPONSIBILITIES: Administer, configure, and maintain the Ivanti Service Manager platform and related systems, including Ivanti Voice Server, Asset Manager, and Change Manager. Design, develop, and maintain database schemas and data structures that support clear referential integrity and optimized performance. Configure and customize Service Desk modules to support incident, problem, change, and asset management processes. Implement workflows, automation, and reporting capabilities to enhance service delivery and user experience. Manage system integrations with other enterprise tools, directories, and databases to ensure seamless interoperability. Monitor system performance, troubleshoot issues, and ensure high availability and reliability of the ticketing environment. Maintain comprehensive documentation for system configuration, procedures, and data models. Collaborate with IT leadership to align Service Desk processes with ITIL and DHS/FLETC standards. Support user training, permissions management, and service catalog administration within the Ivanti environment. Qualifications REQUIRED: Extensive hands-on experience designing and administering Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager. Proven experience designing and maintaining database schemas and structures with strong referential integrity. Deep understanding of IT Service Management (ITSM) principles, including incident, problem, change, and asset management. Strong analytical and troubleshooting skills with attention to detail and accuracy. Ability to collaborate effectively with cross-functional IT teams and communicate complex concepts clearly. Ability to obtain and maintain a Public Trust security clearance. DESIRED: Experience developing automation scripts or integrations using Ivanti APIs, PowerShell, or related technologies. Familiarity with Microsoft SQL Server or other relational database management systems. ITIL certification or demonstrated experience applying ITIL-based processes. Experience supporting enterprise-level Service Desk systems within federal or large-scale environments. Excellent documentation, communication, and customer service skills. WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment. ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

The Enterprise hardware team supports various projects related at all Locations throughout the DMV. This team will be focusing on various projects that will require them to travel to ALL locations. They will be doing a Refresh of the TC scanners, IPADS, printers etc. which will require the technicians to first perform a site assessments at the primary Hospitals and 120 outpatient facilities. They will need to take inventory of hardware assets and assess what hardware will need to be phased out and upgraded. Once the Site assessments are completed the team will then begin to deploy new hardware throughout the hospitals. A key component to this position will be the ability to document and track assets in an organized fashion via Microsoft Excel. The deployment will require technicians to perform standard hardware break/fix troubleshooting and resolution to laptops printers, mobile devices, and other medical equipment. Technicians will also need to have prior knowledge and experience mapping printers and drivers to new devices for end users. *Job Type & Location* This is a Contract position based out of Hyattsville, MD. *Pay and Benefits*The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Hyattsville,MD. *Application Deadline*This position is anticipated to close on Jan 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. Ciena is the global leader in high-speed connectivity, building adaptive networks to empower customers, partners, and communities to thrive in the AI era. Join us as an Advance Technical Support Engineer in our Blue Planet division to shape the future of network orchestration and inventory management. How You Will Contribute: Serve as the primary contact for Blue Planet customer cases and issues, ensuring prompt and effective resolution. Analyze, troubleshoot, and resolve production and non-production deployment challenges while providing feedback to internal teams for continuous improvement. Collaborate with engineering teams to address and resolve technical issues, delivering solutions to customers. Develop workarounds to reduce customer dissatisfaction and enhance functionality. Advocate for customer needs internally while ensuring deployment plans and timelines are successfully achieved. Provide insights to product management and R&D teams to drive future product enhancements. Travel as needed to support customer deployments and engagements. The Must Haves: Bachelor's degree in a related field with 5+ years of experience, or Master's degree with 3+ years. Strong analytical and problem-solving skills in customer-facing roles. Expertise in debugging, monitoring, and troubleshooting, with the ability to collect and analyze information efficiently. Proficiency in automation tools to streamline data collection and minimize downtime. Exceptional written and oral communication skills, capable of deep technical analysis and high-level product discussions. Independent working capability with flexibility to support globally distributed teams, including occasional weekend and extra hours. Solid understanding of telecom evolution (3G, 4G, 5G) and RAN architecture. Experience with data networking and IT applications solutions across OSI layers 2-7, including Telco vendor CLI/configuration knowledge. Nice to Haves: Advanced Linux skills with scripting expertise. Network troubleshooting experience and familiarity with OSS/BSS/Network Management systems. Programming knowledge in Java, Python, and Shell scripting. Database proficiency (PostgreSQL, Neo4j, MySQL). Knowledge of SNMP, Syslog, ICMP, and SSH protocols. Hands-on experience with RESTful APIs, Kafka messaging bus, BPMN, and TOSCA. Familiarity with open-source technologies such as Logstash, Kibana, Elasticsearch, Nagios, Grafana, Swagger API, and Open-API. Deployment experience in cloud environments (AWS, Azure, GCP, OpenShift, WRCP) and CI/CD pipelines (Jenkins, GitHub). #LI-BS1 Pay Range: The annual pay range for this position in Canada is C$82,200 - C$131,400. The annual pay range for this position in US is $82,300 - $131,500. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Communityto get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.