Information technology technician jobs in Hamilton, OH

Encore Talent Solutions is a trusted professional services firm dedicated to helping organizations achieve their goals by providing exceptional talent solutions. We partner closely with our clients to understand their unique culture and operational needs, delivering proactive support during times of growth, transition, and change. Our mission is to connect top talent with meaningful opportunities to drive business success. Job Description We are seeking a Global Support Specialist 1 to join our dynamic team. As a Global Support Specialist I, you will be using your technical and customer service skills to deliver technical support services. We'll rely on you to keep staffers and our business running smoothly. You will be the first point of contact for our service requesters and the face of IT. You'll be using your multi-tasking expertise to provide superior customer service support for desktop, laptop and mobile device issues. You will be relied upon to provide level one issue resolution, service call creation and issue classification. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Performing entry level IT tasks which includes password resets, basic system configuration troubleshooting, and initial application access or performance analysis. • Routing incoming incident and service requests to the appropriate support group • Maintaining accurate and timely records in issues tracking system • Maintaining service desk knowledgebase support documentation • Participating in professional development and team improvement initiative • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. • All other duties as assigned. EXPECTATIONS OF THE JOB: • Individual will be expected to analyze end user hardware, operating system and business application issues • Communicate professionally and effectively with users to understand issues and propose solutions • Effectively manage service desk workload to meet publishing business SLAs • Regularly attend team meetings and provide content relating to current project status and knowledge transfer activities • Must have the ability to address system issues both on and off hours. The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. •Minimum of 1-year technical support experience with superior customer service supporting desktops, laptops, mobile devices and related applications within an ITSM service desk system PREFERRED QUALIFICATIONS: •Knowledge of Windows Server environment, Windows desktop, terminal server/thin client deployment, hardware troubleshooting, network security, network administration and phone systems •Knowledge of Microsoft 365 and Office applications •Knowledge of Apple IOS and OSX environments •Experience using an IT Service Desk platform, preferably Service Now. •Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting •Ability to be on-call for critical off-hours support Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

The Verdin Company Technical Support Specialist Cincinnati, OH The Verdin Company in Cincinnati, Ohio is a manufacturing icon. For more than 180 years, our unique, American-made bell and clock products have been cherished landmarks at churches, university campuses, cities, and communities across the country. We proudly hold the distinction of being Ohio's oldest family owned and operated business. Today, the 6th generation of Verdins maintains an unwavering commitment to the traditions of craftmanship, innovative products, and superior customer service that have made us the one-of-a-kind leader in a special niche industry. The Job We have an immediate opening for a Technical Support Specialist working on the front line to diagnose, triage, and resolve technical issues faced by customers and field service technicians. If you thrive on being the go-to person for solving technical problems and take special satisfaction from turning frustration into positive solutions, then this is an opportunity for you. We're not looking for a script reader, but are seeking a self-starter who is energized by the idea of becoming the technical hero for our customers and internal operations teams. To help you master our unique electronic and mechanical products, we'll provide you with comprehensive training from our senior technical support representatives, with extra support from our team our experienced engineers. Responsibilities (What You'll Do) Provide prompt and effective technical support for customers and field service technicians reported by phone, email, or through our website -- with a particular focus on Verdin's electronic carillons and electronic control equipment. Answer a wide range of questions concerning the functionality and usage of Verdin's products. Guide non-technical users through solutions with clarity, patience, and a positive attitude, turning confusion into “Aha”! moments. Carefully document technical support activity in our CRM database. Act as a vital link between our customers and our engineering team to identify and resolve bugs and recurring issues. Investigate problems to determine root causes and potential product defects, and provide constructive feedback to operations to ensure product quality Alert manufacturing to recurring product problems and potentially costly warranty issues., Assist in creation of technical support bulletins and product update notices to field service technicians and sales representatives. Use all methods of effective communication (phone, email, web conferencing) to solve customer issues quickly and conclusively. Support creation of training manuals, troubleshooting guides, and other user aid materials. Qualifications A solid understanding of electrical and mechanical products, with a knack for troubleshooting and solving problems, both simple and complex. A burning curiosity to understand how mechanical & electrical products and the resolve to master a new suite of products. Top notch verbal and written communication skills, coupled with a “let's fix it now” mindset. Able to deal with frustrated customers in a courteous and patient manner, turning potentially thorny situations into effective solutions. A self-starter who thrives on being in high demand and going the extra mile to get to the root of a problem. Associate degree or equivalent education in electro-mechanical engineering or related technical field. Proficiency with the MS Office and experience using service/support databases or other ticketing systems. Benefits Full medical, dental, and vision coverage with generous cost sharing by Verdin Annual cash contribution to employee HSA accounts 401(k) with Company match Annual bonus up to (2) weeks of base pay Paid-time off and several paid holidays, including 4-day weekends at Thanksgiving and Christmas Reduced summer hours from Memorial Day to Labor Day Predictable, stable work hours One minute off I-71 and free parking in safe, secure lot at downtown location Compensation $26.00/hr. to $30.00+/hr. commensurate with experience and qualifications.

Valley Asphalt is looking for an IT Support Specialist to join our team! Key Benefits: $0 Deductible health insurance with low-cost premiums Profit Sharing 401k with market-leading employer match Dental and vision coverage Paid Time Off: 18 days starting in year one Paid holidays Tuition Reimbursement Additional company-paid benefits includes Short Term/Long Term Disability -and Life Insurance Our Information Technology Division will provide you with consistent work diversity and will allow you to own the projects you are working on. The company provides the available resources needed to perform the job effectively. How you will make an impact: Correspond and follow up on technical support incidents and requests submitted via incident management portal, phone, email, and walk-ups. Independently investigate and implement appropriate solutions to technical issues. Deliver IT support for a variety of business class hardware, software and IT solutions. Provide support for networking and a variety of Microsoft Software (Windows OS's, Microsoft Office Suite). Recognize and identify reoccurring problems, creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement. Perform basic user administration in a client server environment. Maintain IT procedures and documentation. Maintain equipment inventory. Core Skills and Competencies: Strong customer service skills with a professional, respectful, and courteous approach to assisting end users. Proficient in diagnosing, troubleshooting, and resolving hardware, software, and network issues across various devices including Windows OS computers, smartphones, laptops, and tablets. Ability to perform software and hardware installation and maintenance tasks. Experience using Incident Management systems to log, track, update, and resolve technical support requests. Skilled in account administration tasks such as password resets and account unlocks. Excellent communication skills to guide end users through diagnostic procedures and provide clear technical instructions. Problem-solving aptitude with the ability to anticipate and proactively resolve issues before escalation. Capability to prioritize, triage, and escalate more complex technical issues appropriately. Knowledgeable in IT policies and responsible asset management. Key Responsibilities: Act as the primary point of contact for IT support requests, delivering timely and efficient solutions. Provide one-on-one technical support to end users with a focus on customer satisfaction. Troubleshoot network connectivity and peripheral device issues. Manage account access and permissions for network resources. Maintain detailed and accurate incident logs, ensuring all parties are informed of status updates. Follow up with users after resolution to confirm issue closure and satisfaction. Collaborate with IT team members by escalating specialized issues when necessary. Contribute to maintaining a problem resolution knowledge base. Support IT projects, site installations, and company events, including occasional travel and extended hours as required. Exhibit professionalism, maturity, patience, and excellent communication throughout all interactions. EOE/M/F/Disabled/Veteran/DFSP

The Dupps Company is currently seeking an experienced IT Analyst to support and enhance our enterprise technology infrastructure, with a focus on ERP systems, cloud platforms, identity management, and network administration. This position will be an onsite role. Key Responsibilities: ERP & Business Systems Design and implement custom Epicor Kinetic ERP solutions including Data Directives, Method Directives, BPM workflows, and BAQ/UBAQ queries to automate business processes Develop and maintain REST API integrations and App Studio customizations within Epicor Kinetic Administer multiple Epicor modules including CRM, SRM, WMS, MES, ECO, FS, APS, AMM, AP, AR, and MRP Cloud Infrastructure & Platform Management Administer Microsoft Azure environment including IaaS/PaaS services (VMs, App Services, VNets, NSGs, Load Balancers, Storage) Manage Microsoft Entra ID (Azure AD) including directory synchronization, conditional access policies, MFA enforcement, and RBAC Oversee Microsoft 365 tenant administration (Exchange Online, SharePoint Online, Teams) with focus on security and compliance Identity & Access Management Administer Auth0 platform managing SAML 2.0 SSO, enterprise B2B connections, and API integrations for 400+ users Manage Cisco Duo MFA deployment with adaptive authentication policies and zero-trust access controls Network & Security Administration Manage enterprise network infrastructure across multiple sites including Cisco/Fortinet firewalls, switches, and VPN tunnels (IKEv2/IPsec) Design and implement firewall policies, NAT rules, VLAN segmentation, and 802.1x authentication Application Development & Database Management Design and optimize SQL Server databases with replication strategies for data integrity and high availability Develop full-stack applications using Node.js, React, and RESTful APIs to modernize legacy systems Create automation scripts using C#, JavaScript, PowerShell, and VB to reduce manual administration efforts Education & Certifications Desired: Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field desired but not required. Relevant certifications (CompTIA Security+, AWS Cloud Practitioner, or equivalent) preferred Technical Skills Needed: Strong proficiency in Epicor Kinetic ERP administration and development Experience with Salesforce administration and CRM integrations Expertise in Microsoft Azure, Microsoft 365, and Entra ID administration Knowledge of identity and access management platforms (Auth0, Okta, Cisco Duo) Proficiency in networking concepts including VLAN, VPN, routing protocols, and firewall management Experience with VMware vSphere/ESXi virtualization Strong database skills with Microsoft SQL Server Programming/scripting abilities in JavaScript, Python, C#, SQL, PowerShell, and Bash Bachelor's degree desired but not required. 3+ years of IT experience. Preferred Experience: 2+ years of experience in enterprise IT environment Experience with MuleSoft or similar integration platforms Familiarity with RMM tools (NinjaOne, Kaseya) Understanding of VoIP/SIP systems

A Senior IT Administrator job in Cincinnati, OH or Indianapolis, IN is currently available at Belcan supporting one of our key manufacturing clients. To be considered for this role, you will have a Bachelors degree and 5+ years of IT support or system administration experience, with prior experience in defense, aerospace, or U.S Government contracting environments required. Additional info: Microsoft 365 (M365) GCC Senior Administrator IT administrator, this position plays a key role in ensuring the integrity, availability, and confidentiality of company systems and data, including Controlled Unclassified Information (CUI). The ideal candidate combines strong technical expertise with excellent communication, organization, and problem-solving skills and can both design policies and procedures and implement technical controls to support a secure, efficient, and compliant IT ecosystem. This hands-on role is responsible for delivering end-user support, managing cloud services (including GCC High), and maintaining secure operations in compliance with CMMC Level 2 and NIST SP 800-171 standards. Job Duties: * Lead the end-to-end project lifecycle for building a secure on-premises CUI enclave with integration with SaaS solutions like AWS, Zscaler and Azure AD and M365, including execution, monitoring, and closure. * Collaborate with cloud architects and security teams to define and implement network isolation, identity management, and logging configurations aligned with NIST and CMMC standards. * Drive the adoption of Azure Government or GCC High, and FedRamp Security cloud services and ensure configuration aligns with compliance goals. * Coordinate development of key compliance artifacts including System Security Plan (SSP), POA&M, and enclave boundary documentation. * Oversee implementation of key technologies such as Azure Virtual Desktop (AVD), Azure AD and M365 GCC High, and other FedRamp Security Services. * Work with internal stakeholders and external C3PAOs to prepare for CMMC assessments and audits. * Manage project risks, schedules, and deliverables; provide regular reporting to executive stakeholders. * Ensure adherence to project management best practices (Agile or hybrid), maintaining strong documentation and change control. * Lead and deliver complex technical programs across multiple engineering teams. * Develop and manage project schedules, identify risks, and communicate goals to stakeholders. * Evaluate program progress and results, reengineer processes to improve outcomes. * Facilitate continuous improvement and support senior leaders in cross-functional environments. * Communicate status on ongoing programs to partners and senior management. * Manage multiple projects in parallel in a fast-paced environment.IT Operations & Support * Provide timely help desk support and technical assistance to end users across the organization. * Manage user accounts, permissions, and access controls through Azure Active Directory. * Install, configure, and maintain software, hardware, and networking systems. * Monitor and troubleshoot performance issues across endpoints, servers, and cloud services. * Support LANs, VPNs, and secure internet/intranet connections. Cloud & Infrastructure Management * Design, Implementation, Configuration and. Administer Microsoft 365 workloads, including Exchange Online, SharePoint, Teams, and Intune. * Navigate, administer, and troubleshoot Microsoft GCC High environments across multiple locations, ensuring reliable and secure access. * Configure and manage Microsoft Defender and related security tools to detect and respond to threats. * Implement, monitor, and maintain system backups, disaster recovery, and failover procedures. * Manage configuration and patch management processes to ensure operational reliability. Cybersecurity & Compliance * Implement and maintain cybersecurity controls aligned with CMMC Level 2, NIST SP 800-171, and federal cybersecurity standards. * Lead the development, documentation, and maintenance of IT security policies, standards, and procedures, in addition to configuring and updating technical controls. * Configure and enforce policies such as conditional access, safe links, and quarantine rules within Microsoft 365. * Monitor and analyze security logs and alerts to proactively identify risks and vulnerabilities. * Maintain documentation and evidence to support audits, assessments, and compliance reporting. * Train staff on secure technology practices, phishing awareness, and data protection protocols. Required Qualifications: * Bachelor's degree in information technology, Computer Science, Cybersecurity, or equivalent experience. * 5+ years of IT support or system administration experience, with prior experience in defense, aerospace, or U.S Government contracting environments required. * Demonstrated familiarity with USG compliance practices and requirements, including CMMC Level 2, NIST SP 800-171, and related deferral security frameworks. * Proficiency in Azure AD, Intune, and Microsoft Defender. * Knowledge of IT security best practices, access management, and endpoint protection. * Due to the nature of the work performed, U.S. Citizenship is a requirement * Candidate must be able to obtain Secret Clearance Preferred Qualifications: * Microsoft Certified: Azure Administrator Associate, Security Administrator Associate, Identity and Access Administrator Associate * Microsoft 365 Certified: Modern Desktop Administrator Associate * CompTIA Security+ or equivalent Compensation: We provide a competitive pay and benefits package. This position is offering a salary rate of $95K-150K per year, however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. **************

":"As an IT Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for Reynolds and Reynolds associates. You will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems. While your primary focus will be on support of end-user workstation devices, you will also be responsible for management of network devices, VoIP, Active Directory account and email administration and support a variety of applications. Opportunities also exist to work on special projects in which you will get to research new technology and solve more complex problems. We are looking for IT associates who are responsible, dependable, and committed to building a long-term career with us in the Information Technology field. You must be a self-starter and goal-driven team player with solid organizational skills and a keen attention to detail. ","job_category":"Information Technology","job_state":"OH","job_title":"IT Technician","date":"2025-11-13","zip":"45430","position_type":"Full-Time","salary_max":"0","salary_min":"0","requirements":"2-year IT degree or equivalent experience; A+ Certification is a plus~^~Professional, strong work ethic~^~Desire to work in a fast-paced environment with strong prioritization skills~^~Strong technical skills in hardware and software troubleshooting~^~Excellent customer service skills through verbal and written communication~^~Must have a flexible work schedule with ability to work evenings or weekends with travel as needed~^~Must be able to identify colors necessary to terminate and inspect Cat 6 cables~^~Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift~^~Valid driver's license is required~^~Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing","training":"You will be provided with training for all aspects of the job regarding Reynolds based products. Focus will be on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support via hands on training. Additional training resources and opportunities are available for self-starting individuals wishing to excel. ","benefits":"Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work\/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Role Name: IT Support / Technician Type: Full Time Job Description : We're looking for someone with intermediate skills in SQL. They need to have basic understanding of SQL server. Customer service experience is good. Here is some of the requirements as defined in the SOW. l Support for Application and Technical Issues (PM, RM, & CR) - these are products based in SQL l Research data questions l Ad-hoc reports l Performance issues l FTP connectivity/Data Transfer troubleshooting Additional Information All your information will be kept confidential according to EEO guidelines.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Dept/Div: Sanitation/N/A FLSA Status: Non-Exempt Salary: $37,216 - $51,769 General Definition of Work Performs intermediate technical work maintaining, repairing, and replacing department information technology equipment, assisting department employees with technology issues, preparing reports and data, and related work as apparent or assigned. Work is performed under the limited supervision of the Director of IT. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions Monitors, maintains, upgrades, repairs, and replaces department information technology equipment and machines. Serves as the CUBIC Systems Administrator of the Department. Prepares and provides information technology related data for auditors and outside engineering firms. Occasionally responds to emergencies or system errors after working hours. Knowledge, Skills and Abilities General knowledge of the operation, uses, and capabilities of data processing equipment and peripheral equipment, computer software systems and their capabilities; general knowledge of the policies, procedures and activities of the department; general knowledge in virus and spyware protection tools; skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in troubleshooting; ability to analyze software programs design and install program adjustments; ability to train ends users of hardware and software systems; ability to troubleshoot basic hardware and software issues and perform minor repairs or fixes; ability to read, interpret, and apply detailed and technical manuals and verbal/visual instructions, as well as understand documented procedures, flow charts, operating systems, and computer operations concepts; ability to handle confidential information according to established procedure; ability to use strong interpersonal and customer service skills using tact, patience and courtesy; ability to establish and maintain effective working relationships with City employees, supervisors, and the general public. Education and Experience High School diploma or GED and moderate experience updating and repairing information technology equipment for a municipal department, or equivalent combination of education and experience. Physical Requirements This work requires the occasional exertion of over 25 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel, pushing or pulling and repetitive motions, frequently requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling and reaching with hands and arms and occasionally requires tasting or smelling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities; work regularly requires exposure to fumes or airborne particles and exposure to the risk of electrical shock and frequently requires exposure to wet, humid conditions (non-weather), working near moving mechanical parts, working in high, precarious places, exposure to toxic or caustic chemicals, exposure to outdoor weather conditions, exposure to extreme heat (non-weather), exposure to vibration and exposure to blood borne pathogens and may be required to wear specialized personal protective equipment; work is generally in a moderately noisy location (e.g. business office, light traffic). Special Requirements Obtain CUBIC Systems training within six months of hire. Valid driver's license in the State of Indiana.

The successful candidate will be responsible for maintenance and administration of our internal network and will also assist with customer intake, data import/migration, and Tier 2/3 support. This is a hybrid position which requires approximately 40% onsite attendance in our Cincinnati office. Division of duties will vary from week to week, but a mix of roughly 60% consulting / 40% IT administration is expected. Job Responsibilities Consulting Analyze customer data needs and assist with migration of data from on-premises and cloud sources to BEC database formats Act as primary technical contact for clients on assigned projects; assist with client Entra ID setup, Exchange configuration, Azure app registration, and similar technical objectives Prepare and revise technical articles and documentation, such as installation guides and KB articles, as needed Network administration Manage the internal network, including servers, hardware, workstations, VPNs, and other system components, in our Cincinnati office Coordinate with IT staff at our parent organization to ensure that corporate IT policies and security processes are implemented and consistently followed Install and update software and hardware as needed; anticipate and report future needs for system replacement or augmentation Perform regular backups of network data and take other necessary steps to ensure data integrity Maintain inventories of hardware, software, and other technology assets; manage related contracts and provide invoices Perform occasional after-hours and weekend administrative tasks, including installation of upgrades and patches, as required Provide occasional technical support as needed to employees regarding network connectivity and similar issues Required Skills At least 2 years' experience in a small or midsized organization involving technical ownership of network, servers, and software Strong understanding of network technology and concepts, including routers, switches, wireless endpoints, etc. Good working understanding of SQL, including basic server administration and ability to create and execute SQL queries Pleasant and diplomatic demeanor when working with client technical and project teams High level of ownership and responsibility for assigned tasks Preferred Skills Experience with vm Ware or other enterprise hypervisors such as Hyper-V Basic Azure administration experience (app registrations, Entra ID, user/groups, etc.) Experience working with or within law firms is a strong plus Success Metrics Consulting 80% accuracy on initial import of data to BEC products from legacy solution Ability to successfully work with other team members both within the PS team and other teams Work collaboratively with the client to provide guidance on what needs to be migrated and how the data needs to be structured for import. Network administration 99% uptime for internal infrastructure All security patches applied within 30 days of release Completion of at least 1 internal IT improvement initiative per quarter #LI-VL1 Business Unit:Scheduled Weekly Hours:40Number of Openings Available:0Worker Type:RegularMore About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life' and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60. Is This You ?

The successful candidate will be responsible for maintenance and administration of our internal network and will also assist with customer intake, data import/migration, and Tier 2/3 support. This is a hybrid position which requires approximately 40% onsite attendance in our Cincinnati office. Division of duties will vary from week to week, but a mix of roughly 60% consulting / 40% IT administration is expected. Job Responsibilities Consulting * Analyze customer data needs and assist with migration of data from on-premises and cloud sources to BEC database formats * Act as primary technical contact for clients on assigned projects; assist with client Entra ID setup, Exchange configuration, Azure app registration, and similar technical objectives * Prepare and revise technical articles and documentation, such as installation guides and KB articles, as needed Network administration * Manage the internal network, including servers, hardware, workstations, VPNs, and other system components, in our Cincinnati office * Coordinate with IT staff at our parent organization to ensure that corporate IT policies and security processes are implemented and consistently followed * Install and update software and hardware as needed; anticipate and report future needs for system replacement or augmentation * Perform regular backups of network data and take other necessary steps to ensure data integrity * Maintain inventories of hardware, software, and other technology assets; manage related contracts and provide invoices * Perform occasional after-hours and weekend administrative tasks, including installation of upgrades and patches, as required * Provide occasional technical support as needed to employees regarding network connectivity and similar issues Required Skills * At least 2 years' experience in a small or midsized organization involving technical ownership of network, servers, and software * Strong understanding of network technology and concepts, including routers, switches, wireless endpoints, etc. * Good working understanding of SQL, including basic server administration and ability to create and execute SQL queries * Pleasant and diplomatic demeanor when working with client technical and project teams * High level of ownership and responsibility for assigned tasks Preferred Skills * Experience with vm Ware or other enterprise hypervisors such as Hyper-V * Basic Azure administration experience (app registrations, Entra ID, user/groups, etc.) * Experience working with or within law firms is a strong plus Success Metrics Consulting * 80% accuracy on initial import of data to BEC products from legacy solution * Ability to successfully work with other team members both within the PS team and other teams * Work collaboratively with the client to provide guidance on what needs to be migrated and how the data needs to be structured for import. Network administration * 99% uptime for internal infrastructure * All security patches applied within 30 days of release * Completion of at least 1 internal IT improvement initiative per quarter #LI-VL1 Business Unit: Scheduled Weekly Hours: 40 Number of Openings Available: 0 Worker Type: Regular More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

DoD SkillBridge Internship: IT Systems Administrator SkillBridge Host Company: Infinity Labs SkillBridge Provider: Vets2PM LLC Location: Dayton, Ohio Applicants must be active\-duty U.S. Military Members who qualify for the DoD SkillBridge Program. To Apply: Apply to this posting and then go to ************************************************* and complete the SkillBridge interest form, if you haven't completed it yet. This is a requirement to be considered for a SkillBridge internship. About the SkillBridge Internship: This role will serve as primary IT support at our Dayton office, working with our Director of IT. You'll handle computer, phone, and network issues, keep systems running smoothly, and help with projects to improve our IT setup. The job includes troubleshooting, setting up and maintaining equipment, supporting Microsoft tools (Office 365, Teams, Active Directory), and making sure our systems stay secure. You should have 2-5 years of IT experience, know your way around networks and Microsoft systems, and be comfortable with tools like PowerShell. Why apply to this internship: A SkillBridge candidate should join Infinity Labs because we offer something rare in the defense industry: a company that is both innovative and people\-first. At Infinity, you won't just be placed on a project-you'll contribute directly to advancing mission\-critical solutions to our nation's hardest challenges in modeling and simulation, cyber, software development, and advanced technologies. As a veteran\-friendly organization, we understand that the transition from military to civilian life can be daunting. That's why we've built a culture of mentorship, collaboration, and growth where your military experience is not only respected but leveraged as a competitive advantage. Here, you'll gain hands\-on exposure to cutting\-edge programs, work alongside seasoned engineers, developers, and professionals, and be given the runway to define your post\-service career path. Unlike larger defense firms, Infinity offers agility, trust, and the ability to make an immediate impact. We're not just another place to work-we're a place to belong, grow, and retire from. For SkillBridge candidates, Infinity Labs isn't just an internship. It's a launchpad. Company website: https:\/\/i\-labs.tech\/ Learn more about Infinity Labs here: https:\/\/**************************************************************** Job Title: Information Technology Systems Administrator Location: Dayton, OH Who You Are: As an IT Systems Administrator, you are obsessed with a smooth running, automated infrastructure. You spend your free time learning new technologies and deciding which to pitch and which to ditch. You are a builder by nature, and no infrastructure challenge is either too small or too complex to tackle. Like the forgemaster crafting tools of industry, you forge the workplace infrastructure that keeps everything moving. Who We Are: At Infinity Labs, we don't settle for incremental gains-we make bold leaps, pushing the boundaries of what's possible. Our culture thrives on innovation, where creativity fuels action, and inspiration sparks breakthroughs. We don't just embrace calculated risks; we see them as essential steps toward groundbreaking discoveries. We're on a mission to become the epicenter of transformational, multidisciplinary, system\-of\-systems technology solutions, strategically aligned with the National Defense Strategy. But our vision isn't just about technology-it's about you. Our structure and benefits are designed to protect your future and unleash your full potential. Join us if you're ready to make a real impact and redefine the future. What You'll Do: Onsite IT Support: Act as the primary onsite IT support resource for employees in the Dayton office, addressing technical issues and ensuring the efficient operation of IT systems. ITSM Processes: Manage and support ITSM processes to ensure effective handling of internal service requests and incidents, ensuring timely and accurate resolution. System Troubleshooting: Perform minor troubleshooting of network, server, and infrastructure issues to maintain system reliability and performance. Application Support: Provide support for critical internal business applications, ensuring they operate effectively and meet the needs of the internal team. Project Management: Lead and assist with internal IT\/IS projects, including planning, execution, and documentation to ensure projects are completed successfully and on time. Process Improvement: Contribute to the development of standard IT processes, effective planning, and documentation to improve internal IT operations. Server and Network Support: Provide limited server support, manage internal network infrastructure, and maintain hardware inventory, including computers and phone\/cell phone equipment. Security and Compliance: Collaborate with the ISSO and ISSM accredited computing systems and ensure adherence to IT security policies and compliance requirements. Additional Duties: Execute other internal IT\-related tasks as assigned to support ongoing operations and adapt to evolving needs. Minimum Qualifications | What You'll Bring: 2\-5 years of experience with PowerShell and\/or scripting tools Proficiency in Microsoft Intune, Office 365, Exchange Online, OneDrive, Teams, and understanding of Windows Active Directory fundamentals. Experience with DNS, DHCP, TCP\/IP, and configuring network devices such as switches, routers, firewalls, and access points. Experience with desktop imaging software and IT asset inventory management. Preferred Qualification | Nice to Haves: Experience with Microsoft Azure administration; GCC\-High environment experience is a plus. Familiarity with MS SharePoint, PowerApps, and Power Automate is beneficial but not required. Experience with Apple devices and MDM systems. Experience with running and terminating network cables. Experience working with DCSA accredited information systems and in an ITAR environment or a DoD\-cleared facility. Education \/ Credentials: An associate or bachelor's degree in information technology or a related STEM field. US Citizenship is REQUIRED (this role requires a U.S. government security clearance). Acceptable - Ability to obtain a clearance. Nice to Have - Secret or Top\-Secret clearance with current SCI access. Physical Demands: Must be able to remain in a stationary position and work on a computer for prolonged periods. This provides a high\-level review of the responsibilities of the position and is not intended to be a complete list of all responsibilities, duties or skills that may be required for the job. The job description is subject to review and change at any time and other job\-related duties or requirements may be assigned as necessary. What We Offer: As a nationally recognized Great Place to Work  and three\-time recipient of the Business of the Year award, we prioritize employee well\-being and foster a culture that values individuals. Our premier total compensation package for eligible employees includes: Comprehensive health benefits including medical, dental, and vision coverage. Company\-paid disability and life insurance. Generous 401(k) plan with guaranteed company contribution. Paid time\-off options including floating holidays, personal time, parental leave, and community service opportunities. Investment in employee growth and development through tuition reimbursement and discounted tuition programs with select colleges. In\-office perks including free parking, complimentary snacks and beverages, and a newly renovated central office location in downtown Dayton. Infinity Labs is an equal opportunity employer, including disability\/vets. Host Company Training Provided: We will provide hands on experience related to: Onsite IT Support, ITSM Processes, System Troubleshooting, Application Support, Project Management, Process Improvement, Server and Network Support, and Security and Compliance. We will also provide 40 hours of Security + training and depending on candidate background, CMMC CCP training. [NOTE: Because this is a SkillBridge Internship, it is understood that no single candidate will have equal expertise in all the areas of responsibility listed. Successful candidates will possess a compelling combination of many of them and the self\-awareness and wisdom to leverage existing and\/or new resources in the area(s) where they lack personal mastery.] Vets2PM Provides: Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings. PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course. Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'. Other: Not all internships include certification training by Vets2PM, as many host companies include their own internship\-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship. 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Are you looking for an exciting career in Defense and Aerospace? TREALITY Simulation Visual Systems welcome people who share our determination and high standards to join us in doing work that moves the world forward and saves lives. TREALITY SVS has a diverse culture that celebrates autonomy and inspires leadership at every level of our organization. TREALITY SVS is looking for an IT Helpdesk Administrator to join our team and make a difference. The IT Helpdesk Administrator will take care of day-to-day user/client issues for two locations, one in the US and one international. We also have some remote personnel. This will also be a great opportunity to grow in IT knowledge areas with the ability to gain experience in multiple areas. Currently the organization is in a Hybrid AD/Azure AD and moving purely to Azure AD. We predominantly utilize O365 - Office, Sharepoint, Teams. We work in a secure environment with MFA and subject to controls defined in NIST 800-171 with the goal to be ISO-27001 certified. Main Accountabilities: Resolving client/PC issues predominantly with Windows 10/11 and Office Research and assist on vulnerability mitigation. ManageEngine vulnerability and Greenbone OpenVAS are used to discover vulnerabilities. Assist in reviewing user roles and permissions in Active Directory. Ensure tickets are logged in OSTicket. AutoPilot Client deployments and assisting remote users in performing and finalizing PC setups. Assist in evaluating Group Policy to be migrated to Intune. Collect Backup Tapes and ensure proper rotation. Write end-user documentation and knowledgebase articles. Must be a US Persons.

Job Description Brighton Center, Inc. is a private non-profit community-based organization with the mission to create opportunities for individuals and families to reach self-sufficiency through family support services, education, employment, and leadership. We have been named a finalist for the Best Places To Work four years in a row, as well as a Top 50 Nonprofit to work for in the Nation! Purpose: The IT Specialist supports Brighton Center's mission by ensuring reliable, secure, and user friendly technology services across the organization. Job Responsibilities: Provide Tier 1-2 support for staff devices, A/V equipment, accounts, and user applications. Triage, prioritize, and resolve help desk tickets within agreed service levels; escalate when needed. Onboard/offboard users (accounts, equipment, access) following security and HR procedures. Create clear knowledge base articles and end user guides. Build, deploy, and maintain Windows/mac OS endpoints, images, and standard software packages. Manage device compliance, patching, and configuration baselines; monitor health and performance. Support printers/MFPs and peripheral devices. Maintain Brighton Center's Intranet site. Administer common SaaS/IaaS settings, basic AD/M365 tasks (password resets, group memberships), and routine network checks. Manage identity and directory services (e.g., AD/M365), core servers, and storage; assist with firewall/VPN, Wi Fi, and network monitoring; contribute to security controls (MFA, conditional access, endpoint protection). Implement and document access controls, MFA, encryption, and data loss prevention; report incidents per protocol. Ensure Brighton Center's technology complies with regulatory requirements, standards, and best practices. Track hardware/software assets, warranties, and lifecycle plans. Complete vendor/software assessments regularly to ensure the required safeguards are in place to protect Brighton Center's data. Participate in technology projects (migrations, upgrades, rollouts); contribute to project plans, testing, and training. Surface opportunities to streamline workflows and improve reliability. Requirements: Bachelor's degree in Information Technology or equivalent education or experience. 3+ years in IT support or systems administration within a multi site environment. Proficiency with Windows endpoints, Microsoft 365, networking, and information security. Strong customer service, documentation, and communication skills; ability to prioritize and meet deadlines. Follow Brighton Center's Technology Policy, Cloud & Portable Device Use, Social Media, and Security of Information policies in daily operations. Ability to work on-site daily at our offices in Newport, KY. What we offer: Competitive Medical/Dental/Vision Benefits Retirement Plan-employer contribution of 4% of gross salary for 403b and additional 2% match option Generous Vacation and Sick Leave 11.5 Paid Holidays Childcare Discount Agency Life and Long-Term Disability Insurance Professional Development Education Awards This is an Exempt position with a salary range of $55,000 - $61,000. If you are interested in this position, please log on to ****************************** and apply today! Come join a growing agency! We are an equal-opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status, or any other protected class. DRUGFREE WORKPLACE Keyword Search Options (IT, information technology, digital skills, cybersecurity, nonprofit, non-profit, not-for-profit)

IS ON-SITE AT OUR MIAMISBURG, OHIO OFFICE ** At Danis, we don't just build projects-we build trust. Since 1916, our reputation has been defined by integrity, innovation, and a relentless commitment to delivering exceptional results. We approach every challenge with a problem-solving mindset, combining precision, creativity, and collaboration to bring our clients' visions to life. Help us power the tech behind every project at Danis - a company where infrastructure isn't just physical. We're seeking a hands-on, solution-driven IT Systems Administrator to manage and optimize our enterprise technology environment. From servers to security, cloud to collaboration tools - your impact will be felt across every job site and office. Why Join Danis? Competitive Compensation: Enjoy annual merit increases and bonuses. Comprehensive Benefits: Health and dental insurance for you and your family, as well as life insurance, disability coverage, and supplemental insurance options. Secure Your Future: 401K plan and profit-sharing opportunities. Work-Life Balance: Generous PTO and vacation time, because we value your time outside of work. Give Back: Participate in our “Constructing Hope” program to contribute to meaningful community outreach projects. Career Development: Access 45+ training programs through Danis University to enhance your skills and grow your career. What You'll Bring Bachelor's in Information Technology or related field (preferred) 5+ years in IT infrastructure or systems administration Certifications (Preferred): Microsoft Azure Administrator Associate Windows Server Hybrid Administrator Associate Azure Security Engineer Associate VMware Certified Professional Cisco Meraki Solutions Specialist Construction industry IT experience is a big plus! Responsibilities Infrastructure Deployment & Support Deploy and manage Windows Servers (virtual & physical) Set up and configure hardware, storage, and peripherals Support jobsite office tech deployments System Administration & Optimization Perform regular system maintenance, patching, and updates Monitor performance, conduct failure analysis, and tune resources Build software installation packages (via Microsoft Configuration Manager) Identity & Access Management Manage Active Directory & Entra ID (user provisioning, group policies) Administer SaaS platform accounts and enforce MFA & security protocols Enterprise Applications & Tools Administer SharePoint Online (site setup, training, issue resolution) Support software adoption, integrations, and troubleshooting Security & Compliance Ensure NIST compliance and implement best practices Support secure LANs/WANs, firewalls, VPNs, and endpoint protections Backup & Disaster Recovery Manage and monitor enterprise backup systems to ensure data protection and recovery. Perform daily backup validation and disaster recovery testing. Maintain documentation and procedures for recovery scenarios and business continuity. Support & Documentation Provide Tier II/III support for complex issues Participate in on-call rotations and after-hours maintenance Maintain accurate records of configurations and procedures Innovation & Continuous Improvement Identify automation opportunities and system enhancements Help shape system standards and long-term infrastructure strategy Qualifications Technical Skills Windows Server (AD, DNS, DHCP, GPO) Cisco Meraki (firewalls, switches, WAPs) VMware (virtual machines & resource optimization) PowerShell scripting (automation & provisioning) Network security (firewall rules, VPNs, endpoint protection) Backup/Recovery (Veeam or equivalent tools) Azure/M365 (hybrid environments, identity sync) Monitoring tools (PRTG, Meraki Alerts, Veeam One) Soft Skills Analytical, methodical problem-solver Strong communicator across technical and non-technical teams Detail-oriented and highly accountable Adaptable and committed to learning Collaborative with a customer-service mindset Work Environment Primarily office-based with occasional travel to job sites Must be comfortable working at a computer for extended periods Flexibility for occasional after-hours or on-call support Why Danis? We're a recognized name in construction - but what sets us apart is our commitment to operational excellence, teamwork, and innovation. At Danis, you won't just maintain systems; you'll build the digital backbone of every major project we take on. Ready to build the future with us? Apply today and bring your infrastructure expertise to a team that's building more than just buildings. EEO Statement Danis is an Equal Opportunity Employer. Danis does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need. Please, no agency calls. Unsolicited resumes from agencies will be considered property of Danis, with no obligation for fees. #LI-ONSITE #sponsored

Job Details Mount St. Joseph University - Cincinnati, OHDescription Employer Address: Mount St. Joseph University 5701 Delhi Rd. Cincinnati, OH 45233 Department: Institutional General Status: Non-Exempt Supervisor Contact Information: Tiffany Stewart, Assistant Director of Recreation | ********************************* | ************* Job Location: Cincinnati Recreation Commission, 805 Central Ave., Suite 800, Cincinnati, OH 45202 Pay: The Student Employee Pay Wage Policy can be found on my Mount. Evaluation Period: Annual performance evaluations if the student works the entire academic year. If the student works one semester, the performance evaluation will be completed after that semester Purpose of Position: The role of IT Department Intern provides support for all areas within the Cincinnati Recreation Commission. Duties and Responsibilities: Assist the IT team with device setup and software installations. Assist with troubleshooting basic technical issues. Assist with supporting technology needs for CRC programs Qualifications Qualifications: Currently enrolled at Mt. St. Joseph University Federal Work Study eligibility required Ability to work on own initiative, independently, and meet deadlines Well organized, punctual, and reliable Strong interpersonal and problem-solving skills This is a Federal Work Study (FWS) position. Meaning, that hours worked will be paid to the student through a Federal grant that is awarded to the student. FWS positions are available for the academic year only, FWS is not available during the summer. Students may not exceed the funds that are awarded to them. When the awarded amount has been met the student may no longer work in an FWS position, both the student and supervisor will be notified when/if this were to occur. *Please note that not all Work Study that is awarded to students is Federal Work Study. If you are unsure if you're FWS eligible contact Student Financial Services . To apply, please upload a cover letter, resume, and contact information with three professional references via Paycom. A review of resumes will begin immediately and continue until the position is filled. Please click here to review the University's policies on E-Verify, Equal Opportunity, and Non-Discrimination. Mount St. Joseph University is an Equal Opportunity Employer

The Application Systems Specialist (Technical Analyst) to assist in the day-to-day support and managing of middleware, vendor applications, business applications, and DevOps process. You will assist in the day-to-day operations of supporting application development staff and line of business customers. The Application Systems Specialist will have contact with all levels of personnel, both within and outside of the company. Key Responsibilities Participate in monitoring and support of all systems and applications assigned to the department. Provide “swat team” style support to development projects, by resolving problems of a base complexity, technical nature. Helps projects remain on track with very aggressive schedules. Participate in managing software application deployments following department's DevOps standards. Assists in developing PowerShell and other scripts to support the management of systems, applications, and the DevOps process. Assist in developing SQL scripts to support the management of data. Assists in developing standards/guidelines that influence implementation of existing and new technologies throughout development staff. Functions as a coordinator of activities within and between programming departments and/or between operating departments and programming departments. Provide intermediate technical and problems analysis for Windows, Linux, middleware and applications. Qualifications: Bachelor's Degree Or commensurate selection criteria experience. Demonstrated experience setting goals and successfully implementing and achieving goals. Cite examples of seeking to improve business and technical processes. Demonstrated experience effectively handling customers and providing excellent service. Demonstrated experience working effectively within a team. Cite examples of motivating co-workers in difficult situations. Possess intermediate knowledge of Windows and Linux server management and support. Possess Intermediate knowledge of HTTP Server (IIS, Apache) installation, management and support. Possess knowledge of managing deployments with Azure DevOps or similar systems. Possess knowledge of Active Directory and LDAP. Possess Intermediate knowledge of WebSphere (Traditional and Liberty) installation, management and support. Possess Intermediate knowledge of PowerShell and SQL scripting.

The Intersect Group is partnered with our client in Enon, OH, to find Technical Support Specialists. The contract is 6 months and should most likely extend or convert to direct hire. We are looking for someone who can offer great customer service. Our client will move quickly and conduct a 1 and done virtual interview with the qualified candidates. Location: Enon, Ohio (45323) Multiple openings 1st Shift - Start 6 AM, 7 AM, 8 AM, or 9 AM (8.5 hour shift) for a variety of day schedules (Working Mon, Fri, Sat, Sun and off either (Tues/Wed) or (Wed/Thurs). Thurs through Mon or Fri through Tues shift) Also available: Monday through Friday shift; 8 AM - 4:30 PM ***Starts with paid training class that lasts 3-4 weeks. Training is 9 AM - 6 PM, Monday through Friday Open to New IT Grads!!! Requirements: Prior help desk experience preferred Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices Knowledge of non-standard equipment that is not connected to the Speedway network Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made Ability to research and resolve issues Capable of working in a fast-paced environment Excellent verbal communication skills and the ability to explain technical information in layman's terms Well organized with the ability to work under pressure and meet tight deadlines Excellent understanding of intra-department functions and operations Ability to perform repeated bending, standing and reaching Ability to occasionally lift up to 40 pounds Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department Must Haves: Open to new grads SOLID customer service Good problem solving Entry level IT experience Nice to Haves: Tech support experience Help desk experience POS experience Retail experience Gas station experience Duties: Uses remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications Determines the best course of action to improve performance and efficiency of store systems, equipment, and applications Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality Understands and completes proper processes when installing software Directs field personnel in installing new equipment that is going on the store network Configures and upgrades software on newly installed devices Implements software changes for fuel dispensers and fuel tanks Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras Provides troubleshooting by using remote tools connected to other legacy networks Manages multiple tickets and works them in order of emergency to lowest priority Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems Reads, interprets, and follows procedures described in the internal knowledge base Provides documentation for knowledge-base articles Works with third-party help desk vendors as applicable Maintains inventories and orders parts as needed Provides phone support as needed Attends training classes as required to stay current with new equipment troubleshooting procedures and technology Initiates timely communication of critical events to Store Support Team Leads Completes other duties, including special projects, as assigned by Management

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military