Information Technology Support Engineer
Information technology technician job in Charlottesville, VA
Job Description: Field IT
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
Inventory management
Imaging of Laptops & Desktops
Printer Management
Assistance in fixing issues for Conference room and working with Vendor for room setup
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Computer Field Technician
Information technology technician job in Charlottesville, VA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 1-3 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Field Service Technician
Information technology technician job in Charlottesville, VA
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
The primary responsibilities of this position is as follows:
Department: Service
Reports To: Field Service Manager
FLSA Status: Full Time/Non-Exempt
Purpose
This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES.
Responsibilities
Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
Analyze customer needs, recognize business opportunities, and influence sales volume growth
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
Complete all administrative aspects of the job on time and error-free
Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
Perform other activities that support UBEO BUSINESS SERVICES and our service organization
Supervision
Supervised
Contacts
Internal: Exempt, Non-Exempt
External: Prospective Customers, Current Customers, Vendors
Job Related Dimensions
Technical knowledge/skills
Analysis (problem identification)
Attention to Detail
Customer service orientation
Business skills
Communications - verbal and written
Planning and organizing, (work management)
Teamwork (cooperation)
Work standards (concern for quality)
Follow-up
Qualifications
High School or GED
2 - 5 years industry or equivalent experience
Associates Degree or equivalent technical training
Successful completion of:
Manufacturer Core Basics
2 Manufacturer Training Classes
Physical Demands & Work Environment
Ability to operate a motor vehicle for travel to client sites
Ability to stand/walk for prolonged periods at times
Ability to lift 50+lbs on occasion
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
Pet Insurance, breathe easy knowing Nationwide has your pets covered
Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
Auto-ApplyOn-Call IT Field Technician - Charlottesville, Virginia- Hiring NOW
Information technology technician job in Charlottesville, VA
On-Call IT Field Technician - PC, Mac, Printer & Scanner Support
💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
✅ What to Expect After You Apply
📞 Intro Call - A recruiter will contact you for a quick chat
📝 Onboarding - Complete paperwork and tax forms electronically
🔍 Background Check - Mandatory before activation
📅 Set Your Availability - You enter your availability in our tech portal
📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
Auto-ApplyDynamic PC Support Techician
Information technology technician job in Charlottesville, VA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Information Technology Technician
Information technology technician job in Massanutten, VA
Massanutten Resort
Responsible for processing IT support incidents and requests in a timely, efficient, and thorough manner including documenting the problem to resolution or escalating to the IT Technical Support Supervisor as needed. Perform troubleshooting, installation, and maintenance of computer and peripheral hardware and software. Manage IT projects and initiatives, either individually or as a member of a team. Certifications in computer hardware, networking, or project management preferred but not required.
Perform duties with patience and professionalism
Aptitude for troubleshooting problems to resolution and attention to detail
Advanced PC knowledge, including componentry, interfaces, and peripherals, such as printers, scanners, etc.
Knowledge of Windows networks, domain structure, and Active Directory environment
Advanced knowledge of Windows operating systems and Microsoft Office applications
Preferred
ââAdvanced server and networking knowledge.
âOffice 365 knowledge including, but not limited to, Azure, Exchange, and Administrationâ
1-3 years' experience working in an IT support role
CompTIA A+ Certification
Typical Schedule
Days:
Standard schedule is Monday - Friday, 8 hours per day. Part of the on-call rotation to monitor the help desk phone queue both after-hours (past 5 PM EST), weekends and holidays. With approval, eligible to work past standard hours to complete critical projects.â
Hours:
9am-5pm. Evenings as necessary. On-call hours are 24/7, rotating with IT Technicians.
Core Responsibilities
Provide technical assistance and support for incidents and requests of networked systems both software and hardware related by remote, phone, and on-site
Ensure incident and request resolutions both satisfy end user requirements and adhere to Resorts IT policies and procedures
Perform computer and network troubleshooting/documentation and determine when problem escalation to IT Technical Support Supervisor or Network Administrator is required for resolution
Configure, Deploy, and Maintain desktop computers, laptop computers, printers, phones, smartphones, tablets, software, security updates and patches
Maintain a clean and organized shared work area in addition to your own work area
Must be part of an On-Call rotation as well as travel to remote sites as needed/required
Other duties as assigned by management
For more information, contact Gabriel Diaz at ************.
Application Support Specialist
Information technology technician job in Luray, VA
Company Summary: Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide.
At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers.
Position Purpose:
The Application Support Specialist provides first-level support for the Bank's Core Banking Application(s), primarily Jack Henry SilverLake and associated systems. This role is responsible for triaging and troubleshooting issues reported through the Bank's support ticketing system and ensuring timely resolution or escalation to the Application Configuration Manager for advanced analysis. The position supports system integrity, assists with implementations, and helps improve user experience through training and guidance.
Responsibilities:
· Ticket Management: Monitor and manage support tickets for core application issues and ensure accurate documentation and timely resolution.
· Core Application Parameter Review: Validate core parameter changes using daily reports for and document them in the support tickets and or the ECC (Enterprise Change Control) requests.
· Issue Escalation: Collaborate with the Application Configuration Manager to escalate complex issues and provide feedback for system improvements.
· Incident Management: Oversee the lifecycle of incidents, including root cause analysis and stakeholder communication.
· User Support & Training: Provide guidance and training to staff on banking platforms to improve application understanding and usage.
· Product Implementation: Assist with new product testing and rollouts and ensure successful integration with core systems.
· System Integrity: Verify accurate transfer of loan documentation from the Loan Origination System (LOS) to the core platform.
· Continuous Improvement: Participate in research and evaluation of new products to enhance customer and employee experience.
· Team Collaboration: Contribute to team goals, uphold core values, and maintain a positive work environment.
· Other Duties: Perform additional tasks as assigned.
Requirements
Education and Certifications:
· Some college or Associate's degree in accounting, Finance, or Economics or equivalent educational preferred or equivalent relevant work experience.
Skills:
· A minimum of 2 years of experience in commercial, retail banking, or operations.
· A minimum of 1 year's experience with Jack Henry/Silverlake or similar core banking systems.
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
· Excellent organizational skills and attention to detail.
· Strong analytical, problem-solving, and decision-making skills.
· Strong customer service orientation.
· Effective verbal and written skills to clearly communicate in the English language required.
Abilities:
· Ability to quickly learn and adapt to banking software applications.
· Flexibility to work office hours, including evenings or weekends as needed.
· Ability to work independently or collaboratively in a team environment.
· Ability to read and comprehend simple instructions, short correspondence, and memos.
· Ability to interpret procedure manuals, business correspondence, and regulatory documents.
· Comfortable interacting with customers and staff in person or via phone, following Bank service standards.
Preferred Qualifications:
· Familiarity with Jack Henry SilverLake and other core banking applications.
· Understanding of banking processes and workflows.
IT Specialist
Information technology technician job in Charlottesville, VA
Biocore is a team of world class engineers and scientists providing testing, analysis, and consulting services to companies across the globe. Biocore leverages its unique expertise and experience, as well as cutting-edge physical and cloud computing technologies, to improve safety and enhance the performance of athletes and sports organizations.
Biocore's mission is to provide the highest level of research, engineering and analytics expertise to clients dedicated to improvement of sports by maximizing performance and minimizing injury through a multidisciplinary group with backgrounds in engineering, biomechanics, data science, athlete performance, footwear design and construction, playing surface, and statistical and epidemiological analyses.
Position Details
Biocore is seeking a hands-on, solutions-driven IT Specialist to support and scale our growing technology infrastructure. This role is ideal for someone who thrives in a dynamic environment, enjoys working across platforms, and is passionate about integrating innovative technologies to drive operational excellence.
The IT Specialist will provide the underlying information technology support to enable the company to successfully conduct day-to-day operations and to expand capabilities through integration of innovative technologies. This position reports to the Business Operations Manager.
Employment Type
Full-time, exempt employee
In person at offices in Charlottesville, VA
Position Requirements
Education
Bachelor's degree in Information Technology (IT), Information Systems (IS), or related field
Extensive understanding of Mac OS and Windows OS
Proficient in Microsoft core technologies including Windows Server, Active Directory, IIS, SQL, SharePoint, Outlook, Office 365, and Teams
Management of cloud and SaaS services
Excellent planning and coordination skills with multiple teams
Excellent verbal and written communication skills
Strong analytic and critical thinking skills
Highly flexible and adaptable
S. Citizen or Permanent Resident only
Demonstrable experience in network infrastructure and architecture; workstation setup, management, and maintenance; IT security and documentation
Knowledge & Experience
Network infrastructure and architecture
Review diagnostics and assess the functionality and efficiency of systems
Work with team leaders and senior management to integrate new systems and technologies
Maintain servers, cluster computers, firewalls, routers, wireless access points, backups, and VPN
Maintain Microsoft 365 email system
Workstation setup, management, and maintenance
Setup, troubleshoot, and maintain company laptop and workstation computers with Windows and Mac operating systems
Install software and hardware, as needed
Provide technical specifications and suggestions for incorporation of new systems
Standardize, centralize, and automate the configuration, management, and monitoring of systems
Security
Maintain and monitor security of company network and systems
Operate and maintain video surveillance and physical security access systems
Ensure systems are compliant with client security requirements
Provide security training to employees and consultants
Documentation
Manage hardware and software inventory
Document processes and standard operating procedures related to IT
Preference given to candidates with:
Small company or lab-based experience
Experience in cloud technologies such as AWS
SSO responsibilities/experience
Facility structured wiring installation and maintenance
Experience with video capturing equipment
One or more certifications in networking, security, and/or Microsoft 365
A strong security mindset and pen-testing experience, e.g. through labs, red teaming, etc.
Compensation
Competitive salary with comprehensive benefits package (includes medical, dental, vision), and a performance-based bonus program.
Biocore LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Auto-ApplySenior IT Technician, Manufacturing
Information technology technician job in Harrisonburg, VA
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
SUMMARY: The Manufacturing Senior Technician is responsible for providing hardware and software support in the manufacturing operations. This position will enforce Corporate Information Technology (IT) system administration, Local Area Network (LAN) administration, change management, asset management, security, technical standards, IT policy, procedure and best practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
Provide support for information and manufacturing system operations activities, including computer and network operations, troubleshooting, data control/security, documentation, software version control, backup/recovery, and system performance.
Assist with hardware/software and application specifications and selection.
Understand the hardware, software and applications from a users' standpoint to ensure proper problem resolution. Monitor system performance, perform system checks, and develop/enforce procedures established for system use.
Enforce Corporate Information Technology (IT) system administration, Local Area Network (LAN) administration, change management, asset management, security, technical standards, IT policy, procedure and best practices.
Audit and report non-compliance and remediation plans.
Assist in the development of, maintenance, and implementation of training programs for plant IT support associates.
Ensure users are using system properly to maintain data integrity, security and recoverability. Assist in Project Management tasks.
Participate in Operational Technology problem reporting, project planning and corporate communication sessions.
Work with vendors to troubleshoot and correct issues with 3rd party systems.
Maintain, troubleshoot, upgrade, fix, and perform root cause identification for plant floor production systems.
SUPERVISORY RESPONSIBILITIES
This position will not have supervisory responsibility.
EDUCATION and/or EXPERIENCE
Required
Associate degree in Information Technology, or related field AND 3 years of experience OR 5+ years of progressively responsible IT or Manufacturing experience
George's is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search, apply or interview for a career opportunity with the Company, please send an email to ************************* or call ************ to let us know the nature of your request and your contact information to assist you
We are an Equal Opportunity Employer, including Disabled/Veterans
Auto-ApplyDesktop Support Engineer (F2F Interview Required)
Information technology technician job in Staunton, VA
Job Description
(Required Local candidates for face to face interview) Hi, Greetings from Quantaleap Inc..!! This side Reetu kalra from Quantaleap Inc, We have an excellent job opportunity and I came across your resume from the Job portal and saw that you are doing some fascinating work. Your profile intrigued me, and was wondering if you would be interested in a position with our client.
Role : Systems Administrator
Location: Staunton, VA
Duration: Long-term
Requires experience Systems Administrator, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
Rotating on-call support required.
- Responds to all levels of support requests from Tier 1 - 3.
- Provides exceptional customer service.
- Communicates effectively with teammates and customers of varying levels of technical expertise.
- Responds to all break/fix requests associated with end user resources.
- Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers.
- Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
- Maintains up-to-date project and architecture documentation.
- Maintains up-to-date inventory and maintenance records.
- Monitors system resources for server/service anomalies.
- Resolves connection issues between users and resources.
- Maintains detailed change history of changes.
- Supports team efforts to improve cybersecurity controls and defenses.
- Supports team efforts for threat hunting and mitigation.
- Manages time and resource constraints.
The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines. Responsibilities include systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations and regular file archival and purge as necessary. Create, change, and delete user accounts per request. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. Diagnose and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Best Regards,
Reetu Kalra
Quantaleap Inc.
************
**************************
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Easy ApplyIT Support Specialist
Information technology technician job in Ivy, VA
Responsibilities & Qualifications RESPONSIBILITIES * Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. * Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems.
* Performs analysis of user requirements and IT processes to enhance efficiency and service delivery.
* Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements.
* Develops, updates, and maintains problem tracking databases and knowledge repositories.
* Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment.
* Performs system and data backup and recovery operations.
* Develops user training materials and conducts end-user computing and information systems training sessions.
* Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions.
* Prepares business cases and implementation plans for IT service improvements.
* Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes.
REQUIRED QUALIFICATIONS
Clearance
* Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance
Certifications
* DoD 8570 IAT Level II Baseline Certification
* COMPTIA Security+ CE
* Cisco Certified Network Associate (CCNA)
* COMPTIA Cybersecurity Analyst (CySA+)
* Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP)
* Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC)
* Certified Network Defender (CND)
* Systems Security Certified Practitioner (SSCP)
* One of the following Google Cloud Platform:
* Google Associate Cloud Engineer
* Google Professional Cloud Architect
* One of the following cloud or systems certifications:
* AWS Certified Cloud Practitioner
* AWS Certified Security - Specialty
* AWS Certified Solutions Architect - Associate
* AWS Certified Solutions Architect - Professional
* AWS Certified SysOps Administrator
* Microsoft Certified: Azure Administrator Associate
* Microsoft Certified: Azure Solutions Architect Expert
* Microsoft Certified Azure Security Engineer Associate
* Oracle Cloud Infrastructure Cloud Operations
* Red Hat Certified Engineer
* Red Hat Certified System Administrator
Experience
* Six (6) years of progressive experience in the field of Information Processing.
* Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions.
* Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems.
Desired Experience and Skills
* Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions.
* Experience administering Windows and Linux operating systems in large enterprise environments.
* Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions.
* Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner.
Overview
We are seeking an IT Support Specialist to join our team.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at *****************
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
* Location: Remote
* Type of environment: Remote
* Noise level: Medium
* Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
* Amount of Travel: 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
* U.S. Citizen
* Secret Clearance
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
#remote #telework #linkedin
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IT System Administrator
Information technology technician job in Harrisonburg, VA
Job Details Administrative Offices - Harrisonburg, VADescription
Join our mission to provide patient-centered healthcare that is accessible and affordable for all.
About HCHC
HCHC is a non-profit 501(c)3 federally qualified health center, a true universal access medical facility. HCHC brings together an exceptional team of health care providers, a responsive and helpful administrative staff and a supportive Board of Directors to fulfill our mission of providing comprehensive primary care health services to anyone in the community regardless of their financial situation.
Position Summary
The IT System Administrator will be responsible for installing, configuring, and maintaining servers and applications. These applications will include Microsoft applications (i.e. Windows Server, Hyper-V, Active Directory, O365, SharePoint, DNS, DHCP and printing) and other vendor applications. The Administrator will provide guidance and recommendations to improve the security of all systems and will monitor professional resources to stay informed of cyberthreats so that appropriate action can be taken. (ALL APPLICANTS MUST LIVE IN STATE OF VIRGINIA) (NOT ELIGIBLE FOR REMOTE WORK)
Responsibilities
Management of the server and systems infrastructure.
Monitoring of system availability and responding to issues.
Manage Active Directory (i.e. users, groups, passwords, group policies, etc.) using recommended best practices.
Set up user accounts, permissions, and passwords.
Manage DNS, DHCP, O365, SharePoint, and other applications.
Performs system backups and recovery.
Ability to diagnose and solve server and system problems.
Provides support for systems located at multiple sites as well as cloud-hosted applications.
Installation and integration of new server hardware/software and applications.
Create and maintain system diagrams that reflect the currently installed infrastructure.
Perform system updates and patching on all servers and systems.
Helps maintain inventory records of all IT equipment and software.
Monitor systems for security threats and provide remediation.
Respond to all system outages.
Utilizes the IT Helpdesk system to manage service requests and issues.
Works closely with Helpdesk staff on timely resolution of IT tickets.
Responsible for the implementation of industry security best practices.
Performs other duties as assigned.
Qualifications
Required Skills and Abilities
Knowledge of server and system administration.
Knowledge of server hardware build and maintenance.
Strong proficiency in using the Microsoft Office Suite (Word, Excel, Outlook).
Demonstrated strong technical and analytical skills and the ability to solve complex problems.
Ability to collect and analyze data, create reports and make recommendations.
Ability to work as part of a team to accomplish organization goals and objectives.
Demonstrated effective organization skills.
Ability to manage projects through to completion.
Positive interpersonal skills.
Ability to listen effectively and communicate ideas clearly.
Strong oral and written communication skills.
Education and Experience (Preferred)
Associates or Bachelor's degree in an IT related field.
2 years of working experience as a Systems Administrator.
Physical Requirements
This is a sedentary role, most of the time the team member will be seated, however, there will be walking and traveling to perform required job duties.
Must be able to lift, carry and handle equipment, supplies and other work site materials based on duty requirements.
Work Location
You may be required to travel to any of our sites as part of your responsibilities at any time.
Service Desk Specialist - Level 1
Information technology technician job in Charlottesville, VA
Improving Your Mission through Meaningful Innovation Creating a vision of how your organization works is the first step. Building the strategies to get you there is where SHINE Systems can help. As a business solutions consulting company, we provide a broad base of strategies. Our expertise covers:
Intensive in-the-field decision analysis and intelligence training
General management and administrative support
Technology and systems integration
Small- to large-scale project management
We like to keep things simple and base all our work on one strategy: To provide our customers with the people, the processes, and the technologies needed to meet any mission, big or small.
Job Description
The ideal candidate will demonstrate moderate technical skills with the ability to apply more advanced concepts and processes to daily activities, beyond just following a checklist of tasks. They require minimal guidance and direction from more senior level team members and can work effectively both individually and on teams. In order to help support uninterrupted availability of INSCOM's Command, Control, Communications, Computers, and Information Management (C4IM) baseline, the Level 1 Service Desk Specialist will:
· Provide first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
· Provide polite and friendly customer service
· Attempt to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
· Document incident status and solutions in incident database tools
· Work through various types Tier II issues with telephone assist
· Provide answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
Qualifications
Certifications:
DoD 8570.01-M IAT level II
Education and Years of Relevant Experience:
· High School Diploma/GED and 6 years of relevant experience; or
· Associate's Degree and 4 years of relevant experience; or
· Bachelor's Degree and 2 years of relevant experience; or
· Master's Degree
· Must possess current working knowledge of computers, printers, laptops, and common windows applications
· Must have 2 years of demonstrated experience managing a schedule for an engineering program involving hardware and software development and multiple sub-components using MS Project or similar project scheduling software.
Clearance: Active TS/SCI
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Administrator
Information technology technician job in Mount Crawford, VA
Job DescriptionSalary:
Power Monitors, Inc. is seeking an experienced IT Administratorto join our team
of highly skilled engineers.
Basic Qualifications
- Experience maintaining Linux servers
- Experience in desktop administration for Linux, Mac and Windows PCs
- A strong networking background
- Ability to rapidly shift gears between multiple projects
- Ability to learn and apply new technology quickly and efficiently
Candidates with the following skills will be given preference
- Strong networking experience, especially with OpenVPN and IPSec
- Familiarity with MySQL/MariaDB
- Managing Amazon AWS hosts
- DevOps experience deploying and scaling web-based application
This is an on-site position.
Why Power Monitors?
Power Monitors, Inc. is the leading manufacturer of power quality analyzers and wireless power quality test equipment for residential, commercial, retail, institutional, industrial, and substation applications. Since 1986, we have been dedicated to helping utilities and their customers detect, measure, and remediate power quality issues worldwide.
We pride ourselves on:
24/7 Technical Support
Industry-leading power quality training
Arobust line of wireless test equipment and software
A culture committed to innovation and outstanding customer service
Benefits
We offer a competitive and comprehensive benefits package, including:
Health, Dental, and Vision Insurance
Health Savings Account (HSA)
Supplemental Insurance Options
Employer-Paid Life Insurance
Paid Time Off (PTO)
401(k) Retirement Plan with Company Match
Education Reimbursement
Power Monitors, Inc. is an Equal Opportunity Employer.
If youre ready to take on the challenge and contribute to an innovative, growing company, we look forward to hearing from you!
B Level Technician
Information technology technician job in Charlottesville, VA
Job Description
HoneyCar, the
Sweetest
way to grow your career!
About HoneyCar
HoneyCar is an exciting tech-driven used vehicle dealer. We blend state-of-the-art technology with a service-driven human touch to deliver a unique car buying experience. We aim to ensure that customers are able to purchase vehicles however they choose. Whether in-store, at home, or a combo of both. Through transparent pricing and a seamless online experience, we support the customers wishes of working with a member of our team or buying it on their own, online.
HoneyCar believes that happy employees create happy customers and strives to be a "Best Company To Work For". If you're looking for an exciting opportunity to help build a company, learn new skills, and continually improve operations, this is the place for you!
Core Values: Growth Minded - People-Centered - We Own It - Driven For Success
About the position
As a Used Car Technician you will perform mechanical repairs on trade-ins as well as auction purchases in order to them to become front line ready. You will be responsible for performing a Used Car Inspection and make recommendations to ensure the safety and quality of vehicles for sale. Quality vehicles ensure the customer experiences
The Sweetest Way To Buy or Sell Your Car
™. HoneyCar's simple process, transparent market pricing, desirable inventory, and daily onsite training will ensure a successful outcome for the Used car technician and the customer!
Benefits
Daily training, coaching, and mentoring
Hourly or flat-rate pay
Brand new lifts and equipment
Access top tier industry software
401(k) Plan
Medical/Vision/Dental Package
Long & Short Term Benefits
Life Insurance
Paid Training
Duties
Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
Diagnoses the cause of most malfunctions and performs repair.
Communicates with the parts department to obtain needed parts.
Persistent, competitive and have a good work ethic
Clean driving record and valid driver's license
Examines assigned vehicle to determine if further safety or service work is required or recommended.
Communicates with the service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
Automotive Technician / Mechanic Qualifications
2+ Years of experience as Automotive Technician
B - Class general service technician
Automotive dealership experience is preferred
Ability to work well in a process driven environment
Strong commitment to provide exceptional customer service
Valid drivers license. Must be insurable on company insurance policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
or local laws.
IT Field Service Technician
Information technology technician job in Charlottesville, VA
Job Description
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
The primary responsibilities of this position is as follows:
Department: Service
Reports To: Field Service Manager
FLSA Status: Full Time/Non-Exempt
Purpose
This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES.
Responsibilities
Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
Analyze customer needs, recognize business opportunities, and influence sales volume growth
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
Complete all administrative aspects of the job on time and error-free
Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
Perform other activities that support UBEO BUSINESS SERVICES and our service organization
Supervision
Supervised
Contacts
Internal: Exempt, Non-Exempt
External: Prospective Customers, Current Customers, Vendors
Job Related Dimensions
Technical knowledge/skills
Analysis (problem identification)
Attention to Detail
Customer service orientation
Business skills
Communications - verbal and written
Planning and organizing, (work management)
Teamwork (cooperation)
Work standards (concern for quality)
Follow-up
Qualifications
High School or GED
2 - 5 years industry or equivalent experience
Associates Degree or equivalent technical training
Successful completion of:
Manufacturer Core Basics
2 Manufacturer Training Classes
Physical Demands & Work Environment
Ability to operate a motor vehicle for travel to client sites
Ability to stand/walk for prolonged periods at times
Ability to lift 50+lbs on occasion
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
Pet Insurance, breathe easy knowing Nationwide has your pets covered
Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
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On-Call IT Field Technician - Charlottesville, Virginia- Hiring NOW
Information technology technician job in Charlottesville, VA
Job
DescriptionJob
DescriptionOn-Call
IT
Field
Technician
-
PC,
Mac,
Printer
&
Scanner
Support
Application Support Specialist
Information technology technician job in Luray, VA
Company Summary: Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide.
At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers.
Position Purpose:
The Application Support Specialist provides first-level support for the Bank's Core Banking Application(s), primarily Jack Henry SilverLake and associated systems. This role is responsible for triaging and troubleshooting issues reported through the Bank's support ticketing system and ensuring timely resolution or escalation to the Application Configuration Manager for advanced analysis. The position supports system integrity, assists with implementations, and helps improve user experience through training and guidance.
Responsibilities:
* Ticket Management: Monitor and manage support tickets for core application issues and ensure accurate documentation and timely resolution.
* Core Application Parameter Review: Validate core parameter changes using daily reports for and document them in the support tickets and or the ECC (Enterprise Change Control) requests.
* Issue Escalation: Collaborate with the Application Configuration Manager to escalate complex issues and provide feedback for system improvements.
* Incident Management: Oversee the lifecycle of incidents, including root cause analysis and stakeholder communication.
* User Support & Training: Provide guidance and training to staff on banking platforms to improve application understanding and usage.
* Product Implementation: Assist with new product testing and rollouts and ensure successful integration with core systems.
* System Integrity: Verify accurate transfer of loan documentation from the Loan Origination System (LOS) to the core platform.
* Continuous Improvement: Participate in research and evaluation of new products to enhance customer and employee experience.
* Team Collaboration: Contribute to team goals, uphold core values, and maintain a positive work environment.
* Other Duties: Perform additional tasks as assigned.
Requirements
Education and Certifications:
* Some college or Associate's degree in accounting, Finance, or Economics or equivalent educational preferred or equivalent relevant work experience.
Skills:
* A minimum of 2 years of experience in commercial, retail banking, or operations.
* A minimum of 1 year's experience with Jack Henry/Silverlake or similar core banking systems.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Excellent organizational skills and attention to detail.
* Strong analytical, problem-solving, and decision-making skills.
* Strong customer service orientation.
* Effective verbal and written skills to clearly communicate in the English language required.
Abilities:
* Ability to quickly learn and adapt to banking software applications.
* Flexibility to work office hours, including evenings or weekends as needed.
* Ability to work independently or collaboratively in a team environment.
* Ability to read and comprehend simple instructions, short correspondence, and memos.
* Ability to interpret procedure manuals, business correspondence, and regulatory documents.
* Comfortable interacting with customers and staff in person or via phone, following Bank service standards.
Preferred Qualifications:
* Familiarity with Jack Henry SilverLake and other core banking applications.
* Understanding of banking processes and workflows.
Desktop Support Engineer (F2F Interview Required)
Information technology technician job in Staunton, VA
(Required Local candidates for face to face interview) Hi, Greetings from Quantaleap Inc..!! This side Reetu kalra from Quantaleap Inc, We have an excellent job opportunity and I came across your resume from the Job portal and saw that you are doing some fascinating work. Your profile intrigued me, and was wondering if you would be interested in a position with our client.
Role : Systems Administrator
Location: Staunton, VA
Duration: Long-term
Requires experience Systems Administrator, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
Rotating on-call support required.
- Responds to all levels of support requests from Tier 1 - 3.
- Provides exceptional customer service.
- Communicates effectively with teammates and customers of varying levels of technical expertise.
- Responds to all break/fix requests associated with end user resources.
- Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers.
- Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
- Maintains up-to-date project and architecture documentation.
- Maintains up-to-date inventory and maintenance records.
- Monitors system resources for server/service anomalies.
- Resolves connection issues between users and resources.
- Maintains detailed change history of changes.
- Supports team efforts to improve cybersecurity controls and defenses.
- Supports team efforts for threat hunting and mitigation.
- Manages time and resource constraints.
The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines. Responsibilities include systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations and regular file archival and purge as necessary. Create, change, and delete user accounts per request. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. Diagnose and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Best Regards,
Reetu Kalra
Quantaleap Inc.
************
[email protected]
Auto-ApplyIT Support Specialist
Information technology technician job in Ivy, VA
Responsibilities & Qualifications RESPONSIBILITIES * Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. * Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems.
* Performs analysis of user requirements and IT processes to enhance efficiency and service delivery.
* Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements.
* Develops, updates, and maintains problem tracking databases and knowledge repositories.
* Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment.
* Performs system and data backup and recovery operations.
* Develops user training materials and conducts end-user computing and information systems training sessions.
* Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions.
* Prepares business cases and implementation plans for IT service improvements.
* Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes.
REQUIRED QUALIFICATIONS
Clearance
* Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance
Certifications
* DoD 8570 IAT Level II Baseline Certification
* COMPTIA Security+ CE
* Cisco Certified Network Associate (CCNA)
* COMPTIA Cybersecurity Analyst (CySA+)
* Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP)
* Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC)
* Certified Network Defender (CND)
* Systems Security Certified Practitioner (SSCP)
* One of the following Google Cloud Platform:
* Google Associate Cloud Engineer
* Google Professional Cloud Architect
* One of the following cloud or systems certifications:
* AWS Certified Cloud Practitioner
* AWS Certified Security - Specialty
* AWS Certified Solutions Architect - Associate
* AWS Certified Solutions Architect - Professional
* AWS Certified SysOps Administrator
* Microsoft Certified: Azure Administrator Associate
* Microsoft Certified: Azure Solutions Architect Expert
* Microsoft Certified Azure Security Engineer Associate
* Oracle Cloud Infrastructure Cloud Operations
* Red Hat Certified Engineer
* Red Hat Certified System Administrator
Experience
* Six (6) years of progressive experience in the field of Information Processing.
* Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions.
* Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems.
Desired Experience and Skills
* Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions.
* Experience administering Windows and Linux operating systems in large enterprise environments.
* Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions.
* Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner.
Overview
We are seeking an IT Support Specialist to join our team.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at *****************
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
* Location: Remote
* Type of environment: Remote
* Noise level: Medium
* Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
* Amount of Travel: 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
* U.S. Citizen
* Secret Clearance
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
#remote #telework #linkedin
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