Information technology technician jobs in Janesville, WI

Job DescriptionBenefits: 401(k) matching Employee discounts Paid time off We're looking for a meticulous and organized IT Asset Processing Technician to manage the full lifecycle of incoming electronic assets. This role is critical for ensuring our inventory is accurately cataloged, securely sanitized, tested for functionality, and prepared for redeployment or resale. The ideal candidate will have strong attention to detail, a foundational understanding of computer hardware and software, and proficiency with data entry systems. Key Responsibilities Receiving and Sorting: Receive, unpack, and log incoming shipments of various electronic devices, including computers, laptops, mobile devices, and peripherals. Sort and stage assets based on established criteria (e.g., asset type, model, condition, or customer). Inventory Management & Data Entry: Accurately categorize each electronic asset (e.g., Desktop, Laptop, Tablet, Cell Phone) based on make, model, and specifications. Perform timely and accurate data entry of all asset information, including serial numbers and specifications, into the company's Enterprise Resource Planning (ERP) system. Data Security and Sanitization: Execute secure data sanitization and wiping procedures to ensure all previous user data is irretrievably erased. Verify the completion and success of all data wiping processes and document the results for compliance. Testing and Refurbishment: Perform functional hardware testing on assets (e.g., power-on self-test, hard drive/SSD health checks, memory testing) to determine operational status. Troubleshoot and identify non-functioning components. Reimage or install standard operating systems and software images on devices to prepare them for deployment. Cleaning and Quality Control: Thoroughly clean and cosmetically refurbish assets to an acceptable standard. Perform final quality checks to ensure the asset is fully functional, properly sanitized, and accurately logged before being moved to finished goods inventory. Qualifications Required High school diploma or equivalent. Proven experience in a warehouse, IT services, or asset management environment. Basic knowledge of PC hardware components (CPU, RAM, HDD/SSD, etc.) and operating systems (Windows, mac OS). Experience with or ability to quickly learn ERP or inventory management systems. Strong commitment to data security and confidentiality protocols. Preferred Prior experience with data wiping software and/or hard drive diagnostic tools. Familiarity with proper handling and disposal of e-waste. Skills and Abilities Exceptional attention to detail and organizational skills. Ability to work independently and manage time effectively to process high volumes of assets. Proficiency in using standard office software (e.g., Microsoft Excel). Ability to lift and move equipment up to 40 lbs. Excellent written and verbal communication skills.

Sysha group (Sysha Inc & Shrikon) is Management Consulting and Staffing company headquartered in Dallas, TX. It is founded in 2008 and operates in US, Canada and India. Sysha group offers a wide variety of services that include contract staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. Sysha group serves diversified client domains such as ecommerce, Telecom, Robotics/Drone and Financial industries amongst others. Job Description Owns creation, execution, and maintenance of technical documentation for Smith+Nephew's New Product Development and other projects. This role collaborates with various functions to understand, develop, and maintain all aspects of technical documentation across projects. • Develop (research/write/illustrate) content, including understanding and communicating detailed technical concepts • Work closely with R&D Engineering, Regulatory, Quality, and Marketing to create any new project-related technical documentation and to make ongoing updates that are a result of user feedback, review of risk management file, and to support regulatory and quality compliance. Responsibilities: • Produces technical documentation including user manuals, package inserts, and other technical guides. • Analyzes and updates existing and new documents to maintain continuity with regulations and project needs. • Designs labels based on input from cross-functional team. • Confers with project managers, engineers, and regulatory experts to establish technical specification, determine text and illustrations to be developed for publication, and ensure accuracy of product documentation. • Determines technical documentation priorities based on timelines and resource capacity. • Anticipates potential project problems and creates solutions or contingency plans. • Manages workload across multiple projects. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field 5+ years technical writing experience 2+ years in regulated industry preferred o High-tech, medical device labeling and documentation development experience preferred Proficiency in Microsoft Office required and Adobe Creative Suite (InDesign, Acrobat Pro and Illustrator) preferred Experience with desktop operating systems (Windows, mac OS, Linux) Knowledge of networking protocols and troubleshooting Familiarity with IT security best practices Other Qualifications, Skills & Certifications: Strong analytical and problem-solving skills Experience with remote desktop support tools Certification in ITIL or similar IT service management frameworks preferred Self-starter Detail oriented Excellent written and spoken communication Able to work cross-functionally with project team members Able to multi-task across many concurrent projects Willingness to work outside of typical job duties to support the team Additional Information All your information will be kept confidential according to EEO guidelines.

The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD internet based applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff. The external applications include various programs for the Divisions of Unemployment Insurance and Employment Training. The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call. The 1st and 2nd Tier support includes advanced troubleshooting (hardware, software, and network), problem documentation, customer assistance, and problem escalation. The contractor service would be responsible for computer build activities including building computer devices, installing software, performing asset management activities, and improving the overall service delivery process for agency customers. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings. The external IAM support for public citizens is part of the core service the state provides in administering the Unemployment Insurance and Job Training programs to Wisconsin citizens because use of the online application is mandatory for many programs. The support services include: 1) supporting and managing computer devices (laptops and desktops) 2) handling and fulfilling software service request from customers 3) Leveraging security tools and Identity and Account Management Tools for managing public user accounts, and 4) Cherwell Management, Cares Centurion Management Systems, LANDesk, and SecureDoc. The software includes, but is not limited to: Windows 7, Windows 10, Microsoft Office 365, Office 2010, Office 2016, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

This candidate will also work closely with our IT Team to maintain, develop, plan and deploy computer, network and server hardware and software for the facility as well as to the field. This will include managing the helpdesk support system, security access, remote location support and management of software/hardware purchases. Work in conjunction with software/hardware vendors during deployments/issues. ESSENTIAL DUTIES AND ACCOUNTABILITIES: ● Network Administration (Maintain, Troubleshoot, Repair) ● Maintaining & repairing 50-200 computers & 50+ servers ● Troubleshooting of software/hardware issues ● Reload and repair PC as needed. ● Maintain On and Offsite backups. ● Server Administration knowledge ● Phone System knowledge QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job DescriptionIT TechnicianWe have an immediate need for an experienced IT Technician to join our client's team. With more than 30 locations across the US, this thriving business is looking for a full-time skilled IT Technician with 2+ years' experience and a passion for customer service. This is a Furst-to-Hire position.Pay: $19.50 to $22/hour DOEHours: 7:30am to 4pmBenefits: FurstStaffing BenefitsUpon completion of a 90-day period on the client's payroll, you will be eligible for these benefits: Health, Dental, STD, LTD, Life Insurance, Employee Discount, Paid Time Off (Sick and Holiday), Referral program, 401(k) with matching program, EAPIT Technician Responsibilities: Provide exceptional customer service to the organization Provide support with hardware & software issues Troubleshoot and resolve network connectivity problems Assist with installation, configuration, and maintenance of IT equipment Perform system updates, patches, and backups Maintain accurate records of all help desk interactions, including issues, resolutions, and user details Document technical procedures and solutions IT Technician Requirements: Minimum of 2 years of experience in an IT support role with a strong technical background Excellent problem-solving skills Proficiency with Windows client and server operating systems Experience with network troubleshooting and support Familiarity with Active Directory and Office 365 Dedicated and dependable with the ability to build strong relationships with employees Positive attitude with the ability to work both independently and as a valued team member Excellent organizational, time management and multitasking skills Effective communication skills, both written and verbal Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator) are a plus Possess a valid driver's license and ability to rent a car, when needed Ability to lift 50 lbs. on occasion Ability to travel across states to various branch locations High school diploma or GED Apply here, or for more information contact Courtney at 815-229-7810.#FSCLER

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

This position requires providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service. This position possesses strong problem-solving skills, a customer-centric approach, and a solid understanding of IT systems and infrastructure. This position is intended for students pursuing continuing education in IT disciplines and is intended to last 6 months or less. Responsibilities include but are not limited to: Technical Support: · Respond to IT support requests via various channels (phone, email, ticketing system) and provide prompt and effective solutions. · Troubleshoot hardware, software, and network issues reported by end-users, diagnosing problems, and implementing appropriate resolutions. · Provide assistance with software installations, upgrades, patches, and configurations Issue Resolution: · Analyze and resolve IT incidents and service requests within agreed-upon service level agreements (SLAs). · Document all support activities, including issue details, troubleshooting steps, and resolution outcomes. · Escalate complex or unresolved issues to the appropriate IT teams or vendors for further investigation and resolution. User Management and Support: · Create and manage user accounts, permissions/authorizations, and access controls across various systems and applications. · Provide technical support and troubleshooting assistance to end-users, addressing hardware, software, and network-related issues. · Assist in the setup and configuration of end-user devices, such as computers, laptops, printers, and mobile devices. · Communicate effectively with end-users, providing clear instructions and guidance to resolve their IT-related queries or issues. IT Asset Management: · Assist in managing IT assets, including hardware, software licenses, and peripherals. · Track and update asset inventory records, ensuring accurate and up-to-date information. · Assist in coordinating equipment procurement, setup, and decommissioning processes. Requirements · Currently enrolled in a bachelor's degree or associate degree in Computer Science, Information Technology, or a related program · Familiarity with hardware, software, and network systems, including Windows and iOS operating systems. · Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware failures. · Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues and propose effective solutions. · Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users. · Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus. · Must possess a valid driver's license. · Ability to pass pre-employment drug screen.

Job Summary - Technology Support Specialist - Education, is a critical member of the school district's IT department, responsible for providing exceptional technical support to students, teachers, and staff. This position plays a crucial role in ensuring the smooth operation of technology systems and devices used within the school district, including computers, tablets, printers, networking equipment, and software applications. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a passion for helping others with technology-related needs. Key Responsibilities: Help Desk Support: Respond promptly to technology-related inquiries and issues from students, teachers, and staff via ticketing systems, email, or in person. Provide timely resolutions and escalate complex problems to the appropriate technical teams when necessary. Device Management: Set up, configure, and maintain computers, laptops, tablets, and other technology devices used by students and staff. Install and update software applications as needed. Network and Connectivity: Assist in troubleshooting network connectivity issues, including Wi-Fi access problems and network printing. Collaborate with the engineering team to ensure stable and secure network operations. User Account Management: Help manage user accounts for students, teachers, and staff on various systems, such as the school's learning management system and email platform. Hardware Maintenance: Perform routine maintenance, diagnostics, and repairs on computer hardware and peripherals. Coordinate with external vendors for warranty repairs when required. Classroom Technology Support: Provide support for audio-visual equipment, interactive displays, projectors, and other classroom technology tools. Ensure they are functioning correctly and troubleshoot any related issues. Documentation: Maintain accurate records of support requests, resolutions, and equipment inventory. Update the knowledge base and create user-friendly guides for common technical issues. Security Awareness: Assist in enforcing security protocols, including data protection, password management, and antivirus software deployment. Collaboration: Work closely with other members of the IT team to escalate and resolve complex technical problems and contribute to larger IT projects. Qualifications and Skills: High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a preferred. Proven experience in providing technical support to end-users, preferably in an educational setting. Strong knowledge of operating systems (Windows, mac OS, ChromeOS), software applications, and educational technology tools. Familiarity with networking concepts, including IP addressing, DNS, and DHCP. Excellent problem-solving skills and the ability to think analytically. Effective verbal and written communication skills, with the ability to convey technical information in a user-friendly manner. Customer-oriented approach and a commitment to delivering exceptional service. Ability to work independently and as part of a team in a fast-paced environment. Basic understanding of IT security best practices. A passion for technology and a willingness to stay up-to-date with the latest trends and developments in the field. Working Conditions: Technology Support Specialist - Education, will primarily work within school district facilities, providing support to students, teachers, and staff. The role may involve the lifting and moving of technology equipment up to 50-75lbs. Additional physical demands include sitting, standing, working from a ladder or lift, carrying, pushing, and/or some pulling, stooping, kneeling, crouching, and/or crawling; significant finger dexterity. Occasional travel between school sites within the district may be required. TC Networks reserves the right to modify, reassign, or adjust job duties and responsibilities at any time, as business needs require. Joining our Managed Services team as a Technology Support Specialist presents an exciting opportunity to significantly impact the educational experience of students and educators through the effective use of technology. If you are passionate about technology and helping others, we encourage you to apply and become a valued member of our dedicated team. Location: This position will be located at a school district(s) in Monroe, Wisconsin and possibly surrounding area. Every effort has been made to make this as complete as possible; however, in no way is stated that these are the only duties you are required to perform. Other related duties necessary to meet the needs of the organization may be assigned to you. Please note that employment is contingent upon the successful completion of a background check and Motor Vehicle Records check. This process may include, but is not limited to, verification of employment history, education, criminal background, motor vehicle, credit and any other relevant checks necessary to ensure the suitability of candidates for the position. We offer competitive compensation packages including benefits such as medical, dental, vision, critical illness, accident, retirement, and flexible paid time off and holidays. Join our team of skilled professionals and contribute to our success. This position promotes equal employment opportunity regardless of race, sex, gender, age, national origin, religion, disability, or any other legally protected class. Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in the Technology Support Specialist position at TC Networks, Inc. This job description is intended to be as complete as possible; however, additional duties may be assigned as needed.

Arrowhead Pharmaceuticals, Inc. (Nasdaq: ARWR) is a clinical stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing. Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates. Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need. The Position We're looking for a detail-oriented Help Desk Technician to provide front line support for our users across a hybrid Windows Active Directory and Microsoft Entra ID environment. You'll resolve incidents, fulfill service requests, and assist with endpoint configuration and compliance using Microsoft Intune. The ideal candidate is customer focused, calm under pressure, and comfortable troubleshooting across Windows, Microsoft 365, and basic networking. Responsibilities Provide Tier 1-2 support via phone, chat, email, and remote tools; document all work in the ticketing system and meet SLAs. Troubleshoot Windows 11 issues (login, profiles, performance, application errors, updates). Support Microsoft 365 Office suite and basic Exchange Online tasks (mailbox access, distribution lists, shared mailboxes). Assist with account lifecycle in Windows Active Directory (user creation, group membership) and Microsoft Entra ID (cloud accounts, app assignments). Enroll and manage devices using Intune (Windows, iOS/iPadOS, Android): configuration profiles, compliance policies, and feature updates. Assist with OS image creation and deployment, application packaging and installation (Win32/MSIX), and troubleshoot install/update failures. Diagnose and resolve issues with laptops/desktops, docking stations, monitors, webcams, headsets, printers/MFDs. Coordinate warranty/repair, RMA, and hardware inventory updates. Basic troubleshooting of network connectivity (DNS, DHCP, Wi Fi) and remote access clients. Create/update knowledge base articles, quick start guides, and runbooks. Identify recurring issues, propose fixes, and escalate appropriately. Requirements: Technical degree in an information technology related field 1 years in a help desk or desktop support role in a Windows enterprise environment. Hands on experience with Active Directory and Microsoft Entra ID for identity and access tasks. Practical knowledge of Microsoft Intune for device enrollment, policy management, app deployment, and compliance. Proficiency with Windows 11, Microsoft 365 apps, and common endpoint drivers/peripherals. Familiarity with PowerShell for routine administrative tasks (e.g., querying AD users/groups, basic Intune/Graph scripts). Solid grasp of TCP/IP fundamentals, DNS, DHCP, and Wi Fi troubleshooting. Strong communication skills; ability to explain technical topics to non-technical users. Preferred: Bachelor's degree in Computer Science or a related field CompTIA A+, Network+, or Microsoft Certified: MD 102 (Endpoint Administrator) Scripting beyond fundamentals (PowerShell modules like Az, MSGraph, Intune). Exposure to Exchange Online, Teams telephony, Bitlocker and OneDrive sync conflict resolution. Knowledge of Entra ID Connect / Cloud Sync concepts and hybrid identity basics. Familiarity with MacOS basics and mobile device management (iOS/Android) within Intune. #LI-ONSITE Wisconsin pay range $55,000-$67,000 USD Arrowhead provides competitive salaries and an excellent benefit package. All applicants must have authorization to work in the US for a company. California Applicant Privacy Policy

IT Specialist/IT Support Success Criteria: This would be for basic IT support, imaging and setting up computers, unboxing and setting up the equipment.?We have many PCs to replace at this location before end of year, so this is the type of support we are looking for at this time. * Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs * Resolve Incidents, Service Requests, and other tasks within their deadlines. * Good relationship with business partners and co-workers. * Show strong performance and development in all planned objectives. Key Tasks & Responsibilities: * Receive, register, and work on user requisitions by Phone, Email and other channels acting as second line support. * Responsibility for administration of users, systems and user rights in accordance with Danfoss Standards. * Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned * Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware) * Ensure proper escalation and handover of cases from second line to the correct expert (third line). * Provide general local on-site and hands-on IT support, also assisting in the resolution of IT infrastructure incidents. * Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions * Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security Required Competencies: * Exceptional Service and Customer mindset * Problem Solver / Good troubleshooting skills * Good communication skills * Ability to work in a global and ever-changing environment * Able to work independently but also a good team player * Self-driven and able to take ownership of tasks and see them through to completion * In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts * Technical experience supporting users globally in second line support. * Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office and Outlook in a Microsoft Exchange environment, Teams, Cisco Unified Communications, Mobile Management solutions, network connectivity and infrastructure. Education & Experience * 2-year degree in IT related field (required) OR 2-3 years of experience (required) * Bachelors degree in IT related field (preferred) #LI-DNI

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide first level support to end users of the Foresight Bank enterprise in regards to workstation operations, network connectivity, and printer setup and troubleshooting. This position will also encompass responsibilities for basic office productivity applications, installation and administrative support of core production applications and helpdesk administration. Primary Responsibilities: Acknowledge and record all help desk request that are received by email, web submission, MS Teams or phone calls into the ticketing platform. Assist end users with basic support for office productivity applications such as Microsoft Word, Excel, Power Point, etc. Resolve desktop problems by providing appropriate responses to end users and basic troubleshooting through proscribed procedures. Assist with the survey, preventative maintenance and logging of assigned equipment in the Foresight Enterprise. Assist with the upkeep of the IT department's software and application documentation library. Assist with the setup and administration of computer and user accounts to applicable systems. Participate in the coverage of basic user support during defined on call hours. Certain weekdays, weekend hours and certain holidays. Participate in disaster recovery testing and procedures as necessary. Assist with the compliance management for requisitioning, delivery and disposal of all information assets in the Foresight Enterprise. Adhere to department policies and procedures regarding IT management. Complete assigned project task. Assist end users with the setup of personal devices using Mobile Device Management platforms. Basic support and troubleshooting of conference room and phone systems. Basic support and troubleshooting of remote access systems. Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Coordinate tasks and projects with Shared Services and Infrastructure departments. Basic support and troubleshooting of conference room and phone systems. Basic support and troubleshooting of remote access systems. Patch Management utilizing the organizations RMM. Basic knowledge of Microsoft Cloud Applications/SharePoint Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Analytical Thinking/Problem Solving: Basic analytical skills including the ability to address situations by using a logical, systematic, sequential approach. Works systematically and logically to identify root cause and resolve problems. Identifies information needed to effectively solve problems. Time Management: Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes. Communicator: Effective written and oral communication skills. Intuitively assess and anticipate communication needs. Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects. Interpersonal: Interact with others positively and build relationships with internal and external customers. Technical: Basic knowledge of x86 based workstations and personal computers; Basic knowledge of MS Windows Operating Systems (Windows 10); Basic knowledge of MS Office suite applications; Basic network knowledge of TCP/IP connectivity; Basic Microsoft Active Directory knowledge. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Position Performance Standards: Complete all task requested in assigned work orders per managements expectation Successfully complete all assigned trainings in training plan by established deadline(s). Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required; Associates degree in MIS/IS, certifications (CompTIA, MCP, MSCE), or commensurate work experience a plus. Ability to physically lift devices weighing up to 45 pounds. Must have a valid driver's license and reliable transportation. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones and copy machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide first level support to end users of the Foresight Bank enterprise in regards to workstation operations, network connectivity, and printer setup and troubleshooting. This position will also encompass responsibilities for basic office productivity applications, installation and administrative support of core production applications and helpdesk administration. Primary Responsibilities: Acknowledge and record all help desk request that are received by email, web submission, MS Teams or phone calls into the ticketing platform. Assist end users with basic support for office productivity applications such as Microsoft Word, Excel, Power Point, etc. Resolve desktop problems by providing appropriate responses to end users and basic troubleshooting through proscribed procedures. Assist with the survey, preventative maintenance and logging of assigned equipment in the Foresight Enterprise. Assist with the upkeep of the IT department's software and application documentation library. Assist with the setup and administration of computer and user accounts to applicable systems. Participate in the coverage of basic user support during defined on call hours. Certain weekdays, weekend hours and certain holidays. Participate in disaster recovery testing and procedures as necessary. Assist with the compliance management for requisitioning, delivery and disposal of all information assets in the Foresight Enterprise. Adhere to department policies and procedures regarding IT management. Complete assigned project task. Assist end users with the setup of personal devices using Mobile Device Management platforms. Basic support and troubleshooting of conference room and phone systems. Basic support and troubleshooting of remote access systems. Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Coordinate tasks and projects with Shared Services and Infrastructure departments. Basic support and troubleshooting of conference room and phone systems. Basic support and troubleshooting of remote access systems. Patch Management utilizing the organizations RMM. Basic knowledge of Microsoft Cloud Applications/SharePoint Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Analytical Thinking/Problem Solving: Basic analytical skills including the ability to address situations by using a logical, systematic, sequential approach. Works systematically and logically to identify root cause and resolve problems. Identifies information needed to effectively solve problems. Time Management: Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes. Communicator: Effective written and oral communication skills. Intuitively assess and anticipate communication needs. Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects. Interpersonal: Interact with others positively and build relationships with internal and external customers. Technical: Basic knowledge of x86 based workstations and personal computers; Basic knowledge of MS Windows Operating Systems (Windows 10); Basic knowledge of MS Office suite applications; Basic network knowledge of TCP/IP connectivity; Basic Microsoft Active Directory knowledge. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Position Performance Standards: Complete all task requested in assigned work orders per managements expectation Successfully complete all assigned trainings in training plan by established deadline(s). Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required; Associates degree in MIS/IS, certifications (CompTIA, MCP, MSCE), or commensurate work experience a plus. Ability to physically lift devices weighing up to 45 pounds. Must have a valid driver's license and reliable transportation. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones and copy machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide first level support to end users of the Foresight Bank enterprise in regards to workstation operations, network connectivity, and printer setup and troubleshooting. This position will also encompass responsibilities for basic office productivity applications, installation and administrative support of core production applications and helpdesk administration. Primary Responsibilities: Acknowledge and record all help desk request that are received by email, web submission, MS Teams or phone calls into the ticketing platform. Assist end users with basic support for office productivity applications such as Microsoft Word, Excel, Power Point, etc. Resolve desktop problems by providing appropriate responses to end users and basic troubleshooting through proscribed procedures. Assist with the survey, preventative maintenance and logging of assigned equipment in the Foresight Enterprise. Assist with the upkeep of the IT department's software and application documentation library. Assist with the setup and administration of computer and user accounts to applicable systems. Participate in the coverage of basic user support during defined on call hours. Certain weekdays, weekend hours and certain holidays. Participate in disaster recovery testing and procedures as necessary. Assist with the compliance management for requisitioning, delivery and disposal of all information assets in the Foresight Enterprise. Adhere to department policies and procedures regarding IT management. Complete assigned project task. Assist end users with the setup of personal devices using Mobile Device Management platforms. Basic support and troubleshooting of conference room and phone systems. Basic support and troubleshooting of remote access systems. Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. Coordinate tasks and projects with Shared Services and Infrastructure departments. Basic support and troubleshooting of conference room and phone systems. Basic support and troubleshooting of remote access systems. Patch Management utilizing the organizations RMM. Basic knowledge of Microsoft Cloud Applications/SharePoint Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Analytical Thinking/Problem Solving: Basic analytical skills including the ability to address situations by using a logical, systematic, sequential approach. Works systematically and logically to identify root cause and resolve problems. Identifies information needed to effectively solve problems. Time Management: Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes. Communicator: Effective written and oral communication skills. Intuitively assess and anticipate communication needs. Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects. Interpersonal: Interact with others positively and build relationships with internal and external customers. Technical: Basic knowledge of x86 based workstations and personal computers; Basic knowledge of MS Windows Operating Systems (Windows 10); Basic knowledge of MS Office suite applications; Basic network knowledge of TCP/IP connectivity; Basic Microsoft Active Directory knowledge. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Position Performance Standards: Complete all task requested in assigned work orders per managements expectation Successfully complete all assigned trainings in training plan by established deadline(s). Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required; Associates degree in MIS/IS, certifications (CompTIA, MCP, MSCE), or commensurate work experience a plus. Ability to physically lift devices weighing up to 45 pounds. Must have a valid driver's license and reliable transportation. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones and copy machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Helpdesk Technician-Tier 1 Level 1 Technician Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks? What this role will entail: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Record notes regarding the issue and troubleshooting taken Create and maintain documentation Follow-up and update customer status and information Identify and suggest possible improvements on procedures What we need from you (system requirements): Driven to succeed at work and in all of life, hard work required ACCOUNTABLE to our clients as well as our company Keep a POSITIVE mindset with a solution focus. Desire for EXCELLENCE in what we do, all day every day. HUMBLY CONFIDENT you can make it happen, and if not, able to ask for help. Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Passionate (and patient) about problem solving and customer service. Diligent with note taking, following process, and documentation. Driven to learn more, stay positive, and grow; not only as a team member but in all of life. CompTia A+ and Net+ certifications are a plus! 2+ years MSP experience REQUIRED More about us and where we are going: Our goal is to become the BEST cybersecurity and IT provider across Chicagoland. We PROTECT growing Chicagoland organizations from malicious cybersecur ITy threats and subpar nickel + dime IT support. We have doubled our company (team of 40+ with 200+ clients) in the last two years and will continue to grow at fast pace - planning to triple across the next three years. We have a fast-paced environment with ZERO micromanaging, we assess RESULTS. We gather feedback and adjust how we operate based on YOUR ideas. We CARE about our team and our clients and understand the need for flexibility with life+work. THREE great locations in Woodstock, IL as well as downtown Chicago (both are just off Metra UPNW line) and Manteno, IL and/or some flexibility to work from anywhere. Our all-inclusive total compensation and benefits package for this role includes: Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $50,000 per year. Ascension plan if applicable We provide 100% company paid health, dental, life, and vision benefits - value of $4,500 to $14,000/year We match 5% of your contributions to Guideline 401k - value of 5% of salary. Open Door PTO policy Company provided gear (notebook + iPhone) as well as company clothing. Our hiring process: Submit your application If we like what we see, we will reach out to schedule a video interview For a more in depth look at our jobs/benefits/hiring timeline check out ***************************

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve. Position Summary: Provide first level support to end users of the Foresight Bank enterprise in regards to workstation operations, network connectivity, and printer setup and troubleshooting. This position will also encompass responsibilities for basic office productivity applications, installation and administrative support of core production applications and helpdesk administration. Primary Responsibilities: * Acknowledge and record all help desk request that are received by email, web submission, MS Teams or phone calls into the ticketing platform. * Assist end users with basic support for office productivity applications such as Microsoft Word, Excel, Power Point, etc. * Resolve desktop problems by providing appropriate responses to end users and basic troubleshooting through proscribed procedures. * Assist with the survey, preventative maintenance and logging of assigned equipment in the Foresight Enterprise. * Assist with the upkeep of the IT department's software and application documentation library. * Assist with the setup and administration of computer and user accounts to applicable systems. * Participate in the coverage of basic user support during defined on call hours. Certain weekdays, weekend hours and certain holidays. * Participate in disaster recovery testing and procedures as necessary. * Assist with the compliance management for requisitioning, delivery and disposal of all information assets in the Foresight Enterprise. Adhere to department policies and procedures regarding IT management. Complete assigned project task. * Assist end users with the setup of personal devices using Mobile Device Management platforms. * Basic support and troubleshooting of conference room and phone systems. * Basic support and troubleshooting of remote access systems. * Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices. * Coordinate tasks and projects with Shared Services and Infrastructure departments. * Basic support and troubleshooting of conference room and phone systems. * Basic support and troubleshooting of remote access systems. * Patch Management utilizing the organizations RMM. * Basic knowledge of Microsoft Cloud Applications/SharePoint Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Analytical Thinking/Problem Solving: Basic analytical skills including the ability to address situations by using a logical, systematic, sequential approach. Works systematically and logically to identify root cause and resolve problems. Identifies information needed to effectively solve problems. Time Management: Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes. Communicator: Effective written and oral communication skills. Intuitively assess and anticipate communication needs. Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects. Interpersonal: Interact with others positively and build relationships with internal and external customers. Technical: Basic knowledge of x86 based workstations and personal computers; Basic knowledge of MS Windows Operating Systems (Windows 10); Basic knowledge of MS Office suite applications; Basic network knowledge of TCP/IP connectivity; Basic Microsoft Active Directory knowledge. Security/Safety: Safeguards digital resources and adheres to all Standards, Procedures and Policies relevant to Cyber Security, Information Security (i.e. GLBA/Clean Desk) and physical security. Encourages and supports others to be physically and digitally safe while at work. Position Performance Standards: Complete all task requested in assigned work orders per managements expectation Successfully complete all assigned trainings in training plan by established deadline(s). Performance Weightings: 40% Competencies 60% Position Performance Standards and Personal Goals Qualifications: HS Diploma or equivalent required; Associates degree in MIS/IS, certifications (CompTIA, MCP, MSCE), or commensurate work experience a plus. Ability to physically lift devices weighing up to 45 pounds. Must have a valid driver's license and reliable transportation. Physical Demands and Work Environment: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones and copy machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************