Become An Information Technology Technician

Where do you want to work?

To get started, tell us where you'd like to work.

Sorry, we can't find that. Please try a different city or state.

Working As An Information Technology Technician

Interacting With Computers
Getting Information
Making Decisions and Solving Problems
Updating and Using Relevant Knowledge
Communicating with Supervisors, Peers, or Subordinates

$106,805
Average Salary

What Does An Information Technology Technician Do

An Information Technology Technician is responsible for installing and maintaining computer systems and networks to the highest functionality. They perform troubleshooting to identify and resolve problems, provide technical support, and ensure the security and privacy of networks and computer systems.

How To Become An Information Technology Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show Less

Information Technology Technician jobs

Add To My Jobs

Information Technology Technician Demographic

Gender

Male
79.2%
Female
18.5%
Unknown
2.3%

Ethnicity

White
74.2%
Hispanic or Latino
12.6%
Asian
9.6%
Unknown
2.7%
Black or African American
0.9%

Languages Spoken

Spanish
49.4%
French
10.6%
Arabic
6.2%
German
4.4%
Mandarin
3.7%
Russian
3.6%
Portuguese
3.5%
Chinese
3.0%
Japanese
2.5%
Korean
2.4%
Cantonese
1.7%
Italian
1.6%
Hindi
1.5%
Vietnamese
1.3%
Carrier
1.3%
Polish
1.0%
Ukrainian
0.7%
Urdu
0.6%
Swedish
0.5%
Romanian
0.5%

Information Technology Technician

Unfortunately we don’t have enough data for this section.

Information Technology Technician Typical Career Paths

Average Length of Employment

Senior Systems Technician 5.2 years
Information Technology Manager 4.4 years
Senior Information Technology Administrator 4.1 years
Manager Information Technology Specialist 4.0 years
Information Technology Support Manager 4.0 years
Information Technology Infrastructure Manager 3.9 years
Senior Information Technology Engineer 3.9 years
Information Technology Systems Technician Lead 3.8 years
Corporate Information Technology Manager 3.7 years
Information Technology Specialist Lead 3.7 years
Information Technology Systems Director 3.5 years
Information Technology Specialist 3.4 years
Lead Information Technology Engineer 3.3 years
Senior Information Technology Support Technician 3.3 years
Information Technology Administrator 3.1 years
Information Technology Technician 3.0 years
Information Technology Generalist 3.0 years
Information Technology And Network Technician 2.9 years
Information Technology Consultant 2.8 years
Information Technology Technician/Sales 2.7 years
Information Systems Technician 2.7 years
Information Technology Associate 2.3 years
Information Technology/Support Technician 2.3 years
Desktop Support Technician 2.1 years
Information Technology Contractor 2.1 years
Information Technology Helpdesk Technician 2.0 years
Information Technology Internship 0.6 years

Top Careers Before Information Technology Technician

Computer Technician 11.3%
Technical Support Specialist 10.1%
Customer Service Representative 6.6%
Systems Administrator 5.8%
Sales Associate 5.5%
Information Systems Technician 5.4%
Network Administrator 5.0%
Internship 4.9%
Technician 4.7%
Network Technician 4.5%
Technical Support Technician 4.5%
Information Technology Specialist 4.2%
Information Technology/Support Technician 3.8%
Information Technology Manager 3.7%
Information Technology Internship 3.6%
Help Desk Analyst 3.4%
Assistant Manager 3.4%
Information Technology Consultant 3.4%
Desktop Support Technician 3.1%
Cashier 3.1%

Top Careers After Information Technology Technician

Technical Support Specialist 10.8%
Systems Administrator 9.4%
Computer Technician 7.3%
Information Systems Technician 6.7%
Information Technology Specialist 6.1%
Information Technology Manager 5.9%
Information Technology Consultant 5.4%
Network Administrator 5.4%
Network Technician 4.6%
Information Technology/Support Technician 4.3%
Customer Service Representative 3.9%
Technician 3.8%
Desktop Support Technician 3.7%
Technical Support Technician 3.5%
Systems Engineer 3.4%
Project Manager 3.3%
Sales Associate 3.3%
Network Engineer 3.2%
Help Desk Analyst 3.0%
Field Service Technician 2.9%

Information Technology Technician Education

Schools

University of Phoenix
25.6%
Strayer University
6.9%
University of Maryland - University College
6.1%
Western Governors University
5.4%
Northern Virginia Community College
4.6%
University of Houston
4.4%
American InterContinental University
4.1%
Capella University
4.0%
Kaplan University
3.9%
Liberty University
3.8%
George Mason University
3.6%
Community College of the Air Force
3.2%
Rochester Institute of Technology
3.2%
Texas A&M University
3.2%
San Jose State University
3.2%
Pennsylvania State University
3.1%
Southern New Hampshire University
3.0%
The Academy
3.0%
Colorado Technical University
3.0%
University of Memphis
2.8%

Majors

Degrees

Bachelors
40.1%
Other
23.5%
Associate
18.2%
Masters
11.0%
Certificate
4.5%
Diploma
1.8%
Doctorate
0.7%
License
0.1%

Information Technology Technician

Unfortunately we don’t have enough data for this section.

Job type you want

Full Time

Part Time

Internship

Temporary

Real Information Technology Technician Salaries

Job Title	Company	Location	Start Date	Salary
IT Lead, Store Technology/Architect	Lord & Taylor Holdings, LLC	New York, NY	Sep 14, 2016	$225,000
IT Technology Manager	Sap America, Inc.	South San Francisco, CA	Dec 16, 2016	$178,000
IT Business Technical Specialist	Citigroup Technology, Inc.	New York, NY	Mar 25, 2016	$160,000
IT Technology Senior Consultant	Sap America, Inc.	South San Francisco, CA	Dec 04, 2016	$155,000
IT Business Tech Specialist	Citigroup Technology, Inc.	Warren, NJ	Nov 20, 2016	$155,000
IT Technical Manager 1	The Board of Trustees of The Leland Stanford, Jr. University	Stanford, CA	Feb 04, 2016	$152,626
IT Technology Manager	Sap America, Inc.	South San Francisco, CA	Oct 15, 2016	$151,280
IT Business Technical Specialist	Citibank, N.A.	New York, NY	Sep 06, 2015	$150,000
IT Business Tech Specialist	Citigroup Technology, Inc.	Warren, NJ	Nov 16, 2015	$150,000
IT Business Technical Specialist	Citibank, N.A.	Warren, NJ	Apr 29, 2015	$150,000
IT Business Technical Specialist	Citibank, N.A.	Jersey City, NJ	Aug 20, 2015	$150,000
IT Distinguished Technologist	BB&T Corporation	Greensboro, NC	Sep 04, 2015	$150,000
IT Distinguished Technologist	BB&T Corporation	Greensboro, NC	Aug 16, 2016	$150,000
IT Quality Tech Specialist	Citigroup Technology, Inc.	Jersey City, NJ	Feb 15, 2016	$150,000
Analyst Principal IT Technical	Staples, Inc.	Broomfield, CO	Jul 07, 2016	$114,100 - $118,000
Senior IT Technical Analyst-Bladelogic	AIG Technologies, Inc.	Fort Worth, TX	Apr 25, 2016	$113,984
IT Technical Specialist I	Mayo Clinic	Rochester, MN	Jan 07, 2016	$113,963
IT Business Technical Specialist	Citicorp Credit Services, Inc. (USA)	Irving, TX	Aug 27, 2015	$113,516
IT Technical Analyst IV	Baker Hughes Incorporated	Houston, TX	Jul 07, 2016	$113,300
IT Business Tech Specialist	Citigroup Technology, Inc.	Wilmington, DE	Feb 20, 2015	$113,000
IT Business Tech Specialist	Citigroup Technology, Inc.	Wilmington, DE	Apr 25, 2016	$113,000
Senior IT Technical Specilaist	Abbvie Inc.	North Chicago, IL	Jul 15, 2016	$113,000
IT Prin Anly 1, IT Software QA	Directv LLC	El Segundo, CA	Feb 15, 2015	$94,453 - $128,800
IT Prin Anly 1, IT Software QA	Directv LLC	El Segundo, CA	Oct 29, 2015	$94,453 - $126,196
IT Technology Senior Consultant	Successfactors, Inc.	Reston, VA	Jun 29, 2016	$94,265 - $159,885
IT Technology Senior Consultant	Ariba, Inc.	Pittsburgh, PA	Aug 26, 2016	$94,095 - $159,885
Information Technologist III	Michigan State University	East Lansing, MI	Apr 20, 2015	$93,761
IT Technology Senior Consultant	Successfactors, Inc.	Reston, VA	Oct 12, 2016	$93,500
Advisor-Information Technology, IT Business Analysis	Transunion LLC	Atlanta, GA	Oct 05, 2016	$93,371 - $132,982

No Results

To get more results, try adjusting your search by changing your filters.

Top Skills for An Information Technology Technician

Top Information Technology Technician Skills

Computer Hardware
Personal Computers
Desk Support

You can check out examples of real life uses of top skills on resumes here:

Maintain Computer hardware/Software audit system, that allowed for tracking of mobile laptops and also tracking of software licensing.
Optimized computer performance and performed routine maintenance on Personal Computers.
Help Desk Support (assist users with hardware, software, and network issues).
Maintain and teach functionality for various smart phones, desktop PC's, network printers, servers, and notebooks.
Provided superior customer service and maintained high standards of excellence.