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Become An Information Technology Technician

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Working As An Information Technology Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $106,805

    Average Salary

What Does An Information Technology Technician Do

An Information Technology Technician is responsible for installing and maintaining computer systems and networks to the highest functionality. They perform troubleshooting to identify and resolve problems, provide technical support, and ensure the security and privacy of networks and computer systems.

How To Become An Information Technology Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.


Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.


Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.


Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Technician jobs

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Real Information Technology Technician Salaries

Job Title Company Location Start Date Salary
IT Lead, Store Technology/Architect Lord & Taylor Holdings, LLC New York, NY Sep 14, 2016 $225,000
IT Technology Manager Sap America, Inc. South San Francisco, CA Dec 16, 2016 $178,000
IT Business Technical Specialist Citigroup Technology, Inc. New York, NY Mar 25, 2016 $160,000
IT Business Tech Specialist Citigroup Technology, Inc. Warren, NJ Nov 20, 2016 $155,000
IT Technology Senior Consultant Sap America, Inc. South San Francisco, CA Dec 04, 2016 $155,000
IT Technical Manager 1 The Board of Trustees of The Leland Stanford, Jr. University Stanford, CA Feb 04, 2016 $152,626
IT Technology Manager Sap America, Inc. South San Francisco, CA Oct 15, 2016 $151,280
IT Business Technical Specialist Citibank, N.A. Jersey City, NJ Aug 20, 2015 $150,000
IT Business Technical Specialist Citibank, N.A. New York, NY Sep 06, 2015 $150,000
IT Business Tech Specialist Citigroup Technology, Inc. Warren, NJ Nov 16, 2015 $150,000

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Top Skills for An Information Technology Technician


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Top Information Technology Technician Skills

  1. Computer Hardware
  2. Personal Computers
  3. Desk Support
You can check out examples of real life uses of top skills on resumes here:
  • Maintain Computer hardware/Software audit system, that allowed for tracking of mobile laptops and also tracking of software licensing.
  • Optimized computer performance and performed routine maintenance on Personal Computers.
  • Help Desk Support (assist users with hardware, software, and network issues).
  • Maintain and teach functionality for various smart phones, desktop PC's, network printers, servers, and notebooks.
  • Provided superior customer service and maintained high standards of excellence.

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