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Become An Information Technology Technician

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Working As An Information Technology Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $91,000

    Average Salary

What Does An Information Technology Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Information Technology Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Technician Jobs

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Information Technology Technician Career Paths

Information Technology Technician
Systems Administrator Project Manager Program Manager
Business Development Manager
9 Yearsyrs
Information Technology Manager Program Manager General Manager
Business Owner
6 Yearsyrs
Desktop Support Technician Desktop Engineer
Desktop Engineer Lead
6 Yearsyrs
Information Technology/Support Technician Desktop Support Consultant
Desktop Support Contractor
7 Yearsyrs
Lead Technician Technical Support Specialist Desktop Support Technician
Desktop Support Manager
6 Yearsyrs
Network Administrator Information Technology Consultant Information Technology Manager
Information Technology Development Manager
8 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology/Support Technician Information Systems Technician Information Technology Consultant
Information Technology Project Lead
7 Yearsyrs
Systems Administrator Engineer Senior Software Engineer
Lead Developer
5 Yearsyrs
Information Systems Technician Technical Support Specialist Network Technician
Network Manager
6 Yearsyrs
Network Administrator Field Engineer Service Manager
Regional Service Manager
9 Yearsyrs
Information Technology Manager Operations Manager Account Executive
Sales/Marketing
5 Yearsyrs
Information Technology Specialist Information Technology Manager Information Technology Director
Senior Director Of Information & Technology
14 Yearsyrs
Information Technology Specialist Systems Engineer Lead Technician
Senior Leader
6 Yearsyrs
Network Technician Systems Administrator Quality Assurance Engineer
Senior Quality Assurance Analyst
6 Yearsyrs
Technical Support Specialist Network Administrator Systems Engineer
Senior Software Engineer
6 Yearsyrs
Network Technician Systems Engineer Lead Technician
Service Manager
6 Yearsyrs
Information Systems Technician Information Technology Manager Operations Manager
Site Manager
7 Yearsyrs
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Do you work as an Information Technology Technician?

Help others decide if this is a good career for them

Average Length of Employment
MIS Technician 2.6 years
Junior Technician 1.6 years
Top Careers Before Information Technology Technician
Technician 5.7%
Internship 4.8%
Cashier 3.6%
Top Careers After Information Technology Technician
Technician 4.4%

Do you work as an Information Technology Technician?

Information Technology Technician Demographics

Gender

Male

81.5%

Female

16.1%

Unknown

2.4%
Ethnicity

White

57.9%

Hispanic or Latino

17.1%

Black or African American

10.9%

Asian

9.5%

Unknown

4.6%
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Foreign Languages Spoken

Spanish

49.6%

French

9.5%

Arabic

5.8%

Russian

4.6%

German

4.4%

Mandarin

3.7%

Portuguese

3.3%

Chinese

2.8%

Japanese

2.5%

Italian

1.9%

Korean

1.8%

Cantonese

1.8%

Hindi

1.6%

Polish

1.6%

Vietnamese

1.1%

Ukrainian

1.1%

Carrier

1.1%

Romanian

0.7%

Turkish

0.7%

Bulgarian

0.7%
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Information Technology Technician Education

Schools

University of Phoenix

25.8%

Strayer University

7.2%

University of Maryland - University College

6.5%

Western Governors University

5.7%

Northern Virginia Community College

5.2%

University of Houston

4.4%

Kaplan University

4.1%

American InterContinental University

4.1%

Capella University

3.7%

Liberty University

3.6%

George Mason University

3.4%

Southern New Hampshire University

3.3%

Colorado Technical University

3.3%

ECPI University

2.9%

Community College of the Air Force

2.9%

The Academy

2.8%

Texas A&M University

2.8%

University of Memphis

2.8%

Rochester Institute of Technology

2.7%

Pennsylvania State University

2.7%
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Majors

Computer Science

16.9%

Information Technology

16.7%

Computer Information Systems

13.1%

Business

11.9%

Computer Networking

8.1%

Electrical Engineering

4.9%

Computer Engineering

3.2%

Information Systems

3.2%

Management Information Systems

2.6%

Criminal Justice

2.5%

Communication

2.2%

Computer Systems Security

2.1%

Electrical Engineering Technology

1.9%

Computer Technical Support

1.7%

Management

1.6%

Graphic Design

1.6%

General Studies

1.6%

Psychology

1.5%

Education

1.4%

Accounting

1.3%
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Degrees

Bachelors

39.4%

Other

24.2%

Associate

20.2%

Masters

9.1%

Certificate

4.7%

Diploma

1.9%

Doctorate

0.5%

License

0.1%
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Part Time
Internship
Temporary

Real Information Technology Technician Salaries

Job Title Company Location Start Date Salary
IT Distinguished Technologist BB&T Corporation Greensboro, NC Aug 16, 2016 $150,000
IT Distinguished Technologist BB&T Corporation Greensboro, NC Sep 04, 2015 $150,000
Principal IT Technologist Infinite Computer Solutions Mounds View, MN Aug 09, 2014 $136,268
SYS Cslt-It Proj MGT MCI Communications Services, Inc. San Jose, CA Feb 05, 2015 $134,000
Principal IT Technologist (Integration Architect) Medtronic, Inc. Mounds View, MN Feb 17, 2016 $129,500
Information Technologist III Michigan State University East Lansing, MI Jul 01, 2014 $128,774
IT-SR. Web Technologist Cadence Design Systems, Inc. San Jose, CA Nov 30, 2015 $125,944 -
$157,300
IT-SR. Web Technologist Cadence Design Systems, Inc. San Jose, CA Nov 15, 2015 $125,944 -
$157,300
Information Technologist Chevron Corporation Houston, TX Feb 04, 2016 $125,900
Niche-It/Technical (Automation Engineer) Signature Commercial Solutions, LLC Charlotte, NC Aug 14, 2013 $125,220
Prin IT Technologist Medtronic, Inc. Mounds View, MN Feb 05, 2016 $125,000
Information Technologist III Michigan State University East Lansing, MI Feb 01, 2014 $121,200
Principal IT Technologist (Integration Architect) Medtronic, Inc. Mounds View, MN Sep 04, 2015 $120,000
Principal IT Technologist (Integration Architect) Medtronic, Inc. Mounds View, MN Oct 17, 2015 $120,000
IT-SR. Web Technologist Cadence Design Systems, Inc. San Jose, CA Nov 15, 2015 $99,000 -
$128,700
IT-SR. Web Technologist Cadence Design Systems, Inc. San Jose, CA Nov 30, 2015 $99,000 -
$128,700
PR. IT Technologist/Business Intelligence Data Arc Medtronic, Inc. Mounds View, MN Mar 28, 2014 $97,864 -
$106,806
IT Prin Anly 1, IT Software QA Directv LLC El Segundo, CA Jan 07, 2013 $96,044 -
$121,000
IT Prin Anly 1, IT Software QA Directv LLC El Segundo, CA Oct 29, 2015 $94,453 -
$126,196
IT Prin Anly 1, IT Software QA Directv LLC El Segundo, CA Feb 15, 2015 $94,453 -
$128,800
Information Technologist III Michigan State University East Lansing, MI Apr 20, 2015 $93,761
Information Technologist III Michigan State University East Lansing, MI Aug 18, 2015 $92,718
Niche-It/Technical Data, Inc. Montvale, NJ May 25, 2015 $81,000 -
$170,000
Information Technologist I Michigan State University East Lansing, MI May 01, 2014 $80,779
Information Technologist I Michigan State University East Lansing, MI Jul 01, 2014 $80,779
Information Technologist II Michigan State University East Lansing, MI May 12, 2015 $80,690
Information Technologist Johnson Controls, Inc. Milwaukee, WI Oct 17, 2014 $80,330 -
$102,400
Information Technologist II Michigan State University East Lansing, MI Sep 30, 2015 $80,000
IT Business Analysis Deloitte & Touche LLP Chicago, IL Feb 16, 2016 $79,617 -
$83,597

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AVERAGE SALARY FOR An Information Technology Technician

Average Yearly Salary
$91,000
View Detailed Salary Report
$62,000
Min 10%
$91,000
Median 50%
$91,000
Median 50%
$91,000
Median 50%
$91,000
Median 50%
$91,000
Median 50%
$91,000
Median 50%
$91,000
Median 50%
$132,000
Max 90%
Best Paying Company
DLA Piper
Highest Paying City
San Francisco, CA
Highest Paying State
Nevada
Avg Experience Level
2.4 years
How much does an Information Technology Technician make at top companies?
The national average salary for an Information Technology Technician in the United States is $91,356 per year or $44 per hour. Those in the bottom 10 percent make under $62,000 a year, and the top 10 percent make over $132,000.

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Top Skills for An Information Technology Technician

  1. Computer Hardware
  2. Technical Support
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone.
  • Provide professional Technical support utilizing knowledge and experience for clients.
  • Configured and managed all-in-one network printers.
  • Repair, maintenance, hardware replacement for servers/desktops/laptops/printers Dell systems.
  • Provided professional and efficient customer service to both internal and external customers.

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Top 10 Best States for Information Technology Technicians

  1. District of Columbia
  2. New York
  3. New Jersey
  4. Minnesota
  5. Colorado
  6. Massachusetts
  7. Alaska
  8. Rhode Island
  9. Virginia
  10. Connecticut
  • (557 jobs)
  • (1,737 jobs)
  • (1,050 jobs)
  • (763 jobs)
  • (864 jobs)
  • (1,109 jobs)
  • (73 jobs)
  • (130 jobs)
  • (1,791 jobs)
  • (427 jobs)

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