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Become An Information Technology Technician

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Working As An Information Technology Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $90,753

    Average Salary

What Does An Information Technology Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Information Technology Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Do you work as an Information Technology Technician?

Information Technology Technician Jobs

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Information Technology Technician Career Paths

Information Technology Technician
Systems Administrator Information Technology Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Network Technician Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Desktop Support Technician Help Desk Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Engineer Lead Technician Technical Support Specialist
Information Technology Contractor
6 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Information Technology Specialist Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Desktop Support Technician Network Technician Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Information Systems Technician Technical Support Specialist
Level Senior Technician
6 Yearsyrs
Information Technology Specialist Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology/Support Technician Help Desk Analyst Support Analyst
Senior Support Analyst
6 Yearsyrs
Help Desk Specialist Network Technician Support Specialist
Senior Support Specialist
5 Yearsyrs
Field Technician Field Service Technician Technical Support Technician
Senior Support Technician
5 Yearsyrs
Network Administrator Lead Technician Technical Support Specialist
Senior Technical Support Specialist
5 Yearsyrs
Network Administrator Information Technology Consultant Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Information Systems Technician Network Administrator Systems Analyst
Systems Manager
7 Yearsyrs
Support Specialist Human Resources Coordinator Technical Recruiter
Technical Account Manager
7 Yearsyrs
Network Technician Systems Analyst Lead Technician
Technical Manager
7 Yearsyrs
Field Technician Operator Service Technician
Technical Services Manager
7 Yearsyrs
Systems Administrator Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
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Do you work as an Information Technology Technician?

Help others decide if this is a good career for them

Average Length of Employment
MIS Technician 2.6 years
Junior Technician 1.6 years
Top Employers Before
Technician 5.7%
Internship 4.8%
Cashier 3.6%
Top Employers After
Technician 4.4%

Do you work as an Information Technology Technician?

Information Technology Technician Demographics

Gender

Male

81.5%

Female

16.1%

Unknown

2.4%
Ethnicity

White

57.9%

Hispanic or Latino

17.1%

Black or African American

10.9%

Asian

9.5%

Unknown

4.6%
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Foreign Languages Spoken

Spanish

49.6%

French

9.5%

Arabic

5.8%

Russian

4.6%

German

4.4%

Mandarin

3.7%

Portuguese

3.3%

Chinese

2.8%

Japanese

2.5%

Italian

1.9%

Korean

1.8%

Cantonese

1.8%

Hindi

1.6%

Polish

1.6%

Vietnamese

1.1%

Ukrainian

1.1%

Carrier

1.1%

Romanian

0.7%

Turkish

0.7%

Bulgarian

0.7%
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Information Technology Technician Education

Schools

University of Phoenix

25.8%

Strayer University

7.2%

University of Maryland - University College

6.5%

Western Governors University

5.7%

Northern Virginia Community College

5.2%

University of Houston

4.4%

Kaplan University

4.1%

American InterContinental University

4.1%

Capella University

3.7%

Liberty University

3.6%

George Mason University

3.4%

Southern New Hampshire University

3.3%

Colorado Technical University

3.3%

ECPI University

2.9%

Community College of the Air Force

2.9%

The Academy

2.8%

Texas A&M University

2.8%

University of Memphis

2.8%

Rochester Institute of Technology

2.7%

Pennsylvania State University

2.7%
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Majors

Computer Science

16.9%

Information Technology

16.7%

Computer Information Systems

13.1%

Business

11.9%

Computer Networking

8.1%

Electrical Engineering

4.9%

Computer Engineering

3.2%

Information Systems

3.2%

Management Information Systems

2.6%

Criminal Justice

2.5%

Communication

2.2%

Computer Systems Security

2.1%

Electrical Engineering Technology

1.9%

Computer Technical Support

1.7%

Management

1.6%

Graphic Design

1.6%

General Studies

1.6%

Psychology

1.5%

Education

1.4%

Accounting

1.3%
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Degrees

Bachelors

39.4%

Other

24.2%

Associate

20.2%

Masters

9.1%

Certificate

4.7%

Diploma

1.9%

Doctorate

0.5%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Information Technology Technician Salaries

Job Title Company Location Start Date Salary
Advisor, IT Compliance Ca, Inc. Sunnyvale, CA Apr 15, 2013 $170,000
IT Distinguished Technologist BB&T Corporation Greensboro, NC Sep 04, 2015 $150,000
IT Distinguished Technologist BB&T Corporation Greensboro, NC Aug 16, 2016 $150,000
Principal IT Technologist Infinite Computer Solutions Mounds View, MN Aug 09, 2014 $136,268
SYS Cslt-It Proj MGT MCI Communications Services, Inc. San Jose, CA Feb 05, 2015 $134,000
Principal IT Technologist (Integration Architect) Medtronic, Inc. Mounds View, MN Feb 17, 2016 $129,500
Information Technologist III Michigan State University East Lansing, MI Jul 01, 2014 $128,774
IT-SR. Web Technologist Cadence Design Systems, Inc. San Jose, CA Nov 15, 2015 $125,944 -
$157,300
IT-SR. Web Technologist Cadence Design Systems, Inc. San Jose, CA Nov 30, 2015 $125,944 -
$157,300
Information Technologist Chevron Corporation Houston, TX Feb 04, 2016 $125,900
Niche-It/Technical (Automation Engineer) Signature Commercial Solutions, LLC Charlotte, NC Aug 14, 2013 $125,220
Prin IT Technologist Medtronic, Inc. Mounds View, MN Feb 05, 2016 $125,000
Information Technologist III Michigan State University East Lansing, MI Feb 01, 2014 $121,200
IT Technologist-CRM General Electric Company-Healthcare Wauwatosa, WI Aug 14, 2016 $120,000 -
$130,000
IT Business Analysis Advisor CVS Pharmacy, Inc. Cumberland, RI Jul 29, 2016 $101,430
Information Technologist III Michigan State University East Lansing, MI Dec 15, 2016 $100,000
IT Technologist-CRM General Electric Company-Healthcare Wauwatosa, WI Aug 14, 2013 $100,000 -
$110,000
IT Prin Anly 1, SYS DES Directv LLC El Segundo, CA Jul 01, 2013 $100,000 -
$156,508
IT-SR. Web Technologist Cadence Design Systems, Inc. San Jose, CA Nov 30, 2015 $99,000 -
$128,700
IT-SR. Web Technologist Cadence Design Systems, Inc. San Jose, CA Nov 15, 2015 $99,000 -
$128,700
IT Architecture Advisor Caremark, LLC Monroeville, PA Sep 22, 2014 $98,000 -
$120,000
IT Business Analysis Advisor CVS Pharmacy, Inc. Woonsocket, RI Aug 11, 2014 $98,000
IT SR Anly 1, IT Software QA Directv LLC El Segundo, CA Oct 25, 2015 $83,700 -
$95,423
Information Technologist II Michigan State University East Lansing, MI May 19, 2014 $82,416
Information Technologist III/S Michigan State University East Lansing, MI Jan 03, 2016 $81,923
Niche-It/Technical Data, Inc. Montvale, NJ May 25, 2015 $81,000 -
$170,000
Information Technologist I Michigan State University East Lansing, MI Jul 01, 2014 $80,779
Information Technologist I Michigan State University East Lansing, MI May 01, 2014 $80,779
Information Technologist II Michigan State University East Lansing, MI May 12, 2015 $80,690

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Top Skills for An Information Technology Technician

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  1. Computer
  2. Personal Computers
  3. Desk Support
You can check out examples of real life uses of top skills on resumes here:
  • Gathered information about equipment inventory and entered collected data in to the computer system.
  • Provided remote technical support performing installation, repair, and preventative maintenance of personal computers and related software/hardware.
  • Provided computer help desk support via telephone communications with end-users.
  • Configured and managed all-in-one network printers.
  • Provided expert-level technical assistance to fit new situations and enhance customer service.

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Top 10 Best States for Information Technology Technicians

  1. District of Columbia
  2. New York
  3. New Jersey
  4. Minnesota
  5. Colorado
  6. Massachusetts
  7. Alaska
  8. Rhode Island
  9. Virginia
  10. Connecticut
  • (557 jobs)
  • (1,737 jobs)
  • (1,050 jobs)
  • (763 jobs)
  • (864 jobs)
  • (1,109 jobs)
  • (73 jobs)
  • (130 jobs)
  • (1,791 jobs)
  • (427 jobs)

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