Information technology technician entry level jobs

Who We Are International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable. We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. The Need For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM's Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As IJM expands its impact to protect 500 million people from violence, we are seeking a part-time Junior IT Support Technician. This temporary, entry-level role is part of IJM's Global Technology Solutions team and provides technical support to staff across our global offices. Responsibilities include resolving hardware and software issues, assisting with onboarding and offboarding, and maintaining end-user devices and applications. The Technician will work closely with senior team members to build technical and problem-solving skills, contribute to process improvement initiatives, and explore how AI-powered tools can enhance IT support efficiency and user experience. This position is part-time (~20 hours/week) based in the Washington, DC area and is in-person two days per week. It reports to the Global Director of IT Services, and is only available for candidates with the right to work in the US. Responsibilities: Deliver responsive customer service and help desk support that meets or exceeds service-level targets. Assist with user provisioning and deprovisioning (accounts, devices, and group assignments) in Active Directory / Azure Entra. Support incident and service request management through the ticketing system. Provide A/V and video conferencing support for meetings and events. Contribute to asset management, including hardware deployment and end-user onboarding. Document support activities and help develop knowledge base articles. Partner with team leads to provide basic training for staff on collaboration and productivity tools. Qualifications: Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field. Some experience in IT support, end-user support, or customer service roles preferred, but not required. Certifications such as CompTIA A+, HDI, or ITIL Foundations are a plus. Basic experience managing incidents and service requests using a ticketing platform. Ability to troubleshoot and document hardware, software, and network issues, including basic root cause analysis. Familiarity with laptop setup and operating systems (Windows 11, MacOS), including device provisioning, configuration, and remote support. Exposure to account and access management platforms such as Active Directory / Entra. Knowledge of Microsoft 365, collaboration tools, and productivity applications. Understanding of A/V systems and video conferencing technologies. Basic grasp of cloud technologies, network protocols, printer support, and remote troubleshooting. Fluency in English required. Multilingual preferred (Spanish, etc.). Critical Qualities: Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building. Takes initiative, learns proactively, and shows curiosity in developing technical skills. Manages tasks with growing discipline, organization, and prioritization. Builds interpersonal awareness and communicates clearly-both verbally and in writing-while seeking feedback to improve. Displays flexibility and collaboration, contributing to a supportive and positive team environment. Applies creative problem-solving with openness to guidance. Application Process: Upload Resume, Cover Letter & Statement of Faith* in one PDF document. *What is a statement of faith? A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship. IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate's value congruence and thorough background, police clearance, and reference check processes. At IJM, we're committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God's work, not our own, and practice spiritual disciplines together daily. That's why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles' Creed. IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.

The Pharmaceutical Research and Manufacturers of America (PhRMA) is seeking an internship candidate to support IT Department initiatives, activities, and priorities. The Intern will broadly assist members of the IT Department in providing IT support to other departments within PhRMA and work closely with multiple teams. The successful candidate will gain experience in a wide range of issues. Examples include assisting with the rollout of Windows 11 upgrades to Lenovo laptops, adoption of Microsoft Copilot and other AI technologies, and the development of Standard Operating Procedures (SOPs) along with helpful guides and knowledge base articles based on historical ticket analysis. This role is ideal for individuals looking to gain hands-on experience in IT support, Windows deployment, and modern productivity tools. This is a paid position. This internship will start on January 20, 2026 and the intern will work Mondays through Thursdays on a 30-hour per week schedule for a 3-month term in the Washington, DC office. The Intern's responsibilities may include: Responding to and resolving end-user IT support tickets in a timely manner. Coordinating support with other functional leads to facilitate quick resolution of issues. Analyzing recurring issues and propose improvements to reduce ticket volume. Authoring new Standard Operating Procedures (SOPs) in support of streamlining processes. Creating user-friendly guides and FAQs to support effective usage of existing and soon-to-be launched technologies. Contributing to the development of internal materials or presentations on IT topics. Attending internal meetings, coordinating with IT and cross-functional staff to develop agendas and summarize discussions. Assisting in the planning and execution of Windows 11 upgrades across the organization. Assisting in the management of IT equipment/assets tracking system. Providing post-deployment support and troubleshoot migration issues. Helping to drive adoption of AI productivity tools such as Microsoft Copilot. Providing support for meetings, including assembling data or analytics to inform discussions. Performing other duties as assigned. Requirements: Current student with an interest in Information Technology, Computer Science, or related field. Ability to operate all office equipment including but not limited to: computers and associated peripherals, telephones, copy machines, network and standalone printers, etc. Ability to lift and move up to 20 pounds of IT equipment as needed. Advance understanding of Windows 10/11 operating systems. Basic understanding of Apple Mac operating system. Proficient with Microsoft 365 tools. Familiarity with AI Tools (Copilot/ChatGPT) is a plus. Strong customer relationship and problem-solving skills (independent and able to adjust to changing priorities). Solid communication skills with the ability to explain technical concepts to a non-technical audience. Strong desire to build relationships/collaboration skills. Potential Salary $25 - $35 per hour based on the level of degree program. Who we are The Pharmaceutical Research and Manufacturers of America (PhRMA) represents the country's leading innovative biopharmaceutical research companies, which are laser focused on developing innovative medicines that transform lives and create a healthier world. Together, we are fighting for solutions to ensure patients can access and afford medicines that prevent, treat and cure disease. Over the last decade, PhRMA member companies have invested more than $850 billion in the search for new treatments and cures, and they support nearly five million jobs in the United States. Connect with PhRMA For information on how innovative medicines save lives, please visit: ************************************************************************************* Equal Opportunity Employer PhRMA provides equal employment opportunities to all applicants without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation or veteran status in accordance with applicable federal, state and local laws governing nondiscrimination in employment. The job description contains an overview of the activities and duties for this role. Responsibilities may change and new ones may be assigned at any time.

Our Tier 1 team is part of a tiered service desk, making them the first line of defense for incoming support requests. We are looking for dedicated individuals who know what it takes to be successful in a fast pace environment. The person has to have a desire to want to provide the best customer service possible, as this is where success comes from with our clients. Intelice is a Microsoft Gold Partner, using the latest and greatest product line of Cloud Services offered by Microsoft. Tier 1 technicians are provided with all the technology they would ever want, as Intelice is constantly looking into cutting edge technology to help support our client base. Great customer service skills are an absolute must for any tier on our service desk. As a service desk, we like to grow our people from within, so they can develop the technical skills and move up in tiers as the opportunities present themselves. We offer insurance benefits, 401K, paid time off and training. There are no requests that do not reach our Tier 1 team. They are crucial to the service delivery aspect of our team. These technicians are individuals that are able to think fast, analyze and move towards a resolution quickly. Tier 1 technicians are responsible for acknowledging every support request they are assigned, in order to diagnose the impact and severity of the request. They must remain in constant contact with the clients they are working with, while working multiple issues at once; all the while remaining calm, respectful and friendly. Here at Intelice we play hard and work hard, as we are always striving to achieve quick and responsible resolutions and rewarding our staff for going above and beyond for our clients. Responsibilities Escalate issues to higher level staff as needed Utilize ticket tracking system to perform work and bill time for services rendered Modification of configurations, utilities, software, hardware, etc. for workstations, servers, and network resources Diagnose and resolve technical hardware and software issues Technical assistance via phone, email, and ticketing system Daily time and ticket entry for all support requests Work with Customer Care Team to achieve service excellence Qualifications A+ Certification (Required) Net+ Certification (Preferred) Associates degree or higher in IT Networking (Preferred) ConnectWise Manage or AutoTask PSA (Preferred) ConnectWise Automate, ConnectWise RMM or DattoRMM (Preferred) Genuinely desire to provide excellent customer service to clients Clearly able to communicate over a phone The ability to multi-task and prioritize The ability to be calm under pressure Strong verbal and written communication skills with the ability to clearly communicate with technical and non-technical persons Strong Google apps and networking understanding.

Job Title: Jr. ISP Technician Job Type: Direct Hire Work Mode: onsite 5 days/week. Travel, as needed, to client sites within 30-60 minutes of office. Interview Process: Round 1: Microsoft Teams Interview Round 2: On-Site Interview (Sterling, VA) Potential Round 3: Executive Leadership Discussion Salary Range: $70,000 - $85,000k Summary: A telecommunications client of ours leading national infrastructure and end-to-end communications, electrical, and data-center construction solutions, is looking for Junior ISP technicians to join their Sterling team. This is a full-time, W2 position with the organisation based in their Sterling, VA office, onsite and at worksites as needed. Position Overview We are seeking an experienced ISP Technician to join their growing Data Center Division in Sterling, VA. This individual will play a key role in executing all inside-plant construction, installation, and maintenance activities within live and new-build data-center environments. The ISP Technician will work under the direction of the Director of ISP, supporting structured-cabling deployments, fiber terminations, and rack-and-stack operations for major cloud and hyperscale clients. Key Responsibilities * Perform installation, termination, labeling, and testing of fiber optic and copper cabling within data centers. * Install and dress racks, cabinets, cable trays, ladder racks, and grounding systems according to design specifications. * Support structured-cabling layouts and documentation per customer standards and engineering drawings. * Conduct and document fiber and copper certification testing using Fluke or equivalent test equipment. * Work closely with project management and engineering teams to ensure the timely and accurate delivery of all project milestones. * Maintain adherence to all data-center safety, access, and cleanliness protocols. * Troubleshoot cabling issues and perform remediation as needed. * Communicate effectively with foremen, directors, and client representatives on job progress and site conditions. * Ensure all tools, materials, and installations meet both their and client's quality and performance standards. Minimum Qualifications * 3+ years of experience in ISP / structured cabling within data-center environments (hyperscale or enterprise). * Proficiency in fiber terminations (LC, SC, MPO) and Cat6/Cat6A copper installations. * Strong understanding of rack-and-stack, power whips, and infrastructure layout within live data centers. * Familiarity with Fluke DTX or DSX testing equipment and interpretation of test results. * Ability to read and follow blueprints, drawings, and network diagrams. * Excellent communication skills and professional on-site presence. * OSHA 10/30, BICSI Installer, or related certifications preferred. * Must be able to pass background and security checks required for data-center access. * Valid driver's license and reliable transportation. About Seneca Resources: At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As a Service Desk Technician II within the Dental Division, you'll be a vital member of our team providing top-tier support to clients. This client-facing role involves regular interaction via phone, email, and remote assistance tools, requiring excellent communication skills and a focus on delivering outstanding client service. Your primary responsibilities include resolving workstation, server, and network-related tickets, managing advanced systems troubleshooting, and completing assigned project tasks. You will escalate issues to the Director of Operations when necessary, ensuring that more complex challenges are handled swiftly and efficiently. You will also act as a key escalation point for Level 3 team leads, helping to manage client expectations and ensuring seamless support during the escalation process. This position requires the application of a wide range of specialized skills, frequently adapting tools, procedures, and techniques to meet the unique needs of our clients. As an escalation engineer, your role demands originality and ingenuity in establishing new procedures within functional areas. Your experience and sound judgment will be essential in planning and executing assigned tasks. Location and Work Expectations This is a hybrid role in McLean, VA (40% remote, 60% in the office). The specific allocation of remote versus onsite requirements may fluctuate based on business needs. What you will be doing Client Service Maintain a strong focus on providing excellent customer service Provide responsive client service via phone, email, and in person interactions Answer internal and external client/vendor calls quickly and pleasantly Communicate in a friendly, professional and patient manner Perform all duties with the goal of building and maintaining long-term client/vendor relationships Maintain exceptional client service, understanding client satisfaction and perception is key to a successful relationship with clients IT Service and Support Functions IT support services for clients' infrastructure, including clients' core business applications Acquire specific knowledge of the client and how IT relates to their business Develop in-depth knowledge of the service offerings and how they relate to clients' needs Participate in projects by performing assigned duties Perform other related technical duties as assigned Documentation, Reporting and SLA's Identify clients' needs and report to Director of Operations/Team Lead Update documentation for client configurations or processes Communicate managed services installation and maintenance with Centralized Services (CS) Communicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages Utilize active listening and client-care skills in identifying potential concerns Report client concerns or complaints to Director of Operations & Team Lead, and manage urgent requests and escalations with patience and empathy Answer internal and external communications timely and professionally Contact client within 2 business days for tickets in Follow Up status unless issue requires further delay as notated on the ticket Close tickets within 5 business days unless issue requires further delay as notated on the ticket Professional Development Routinely take self-paced training in technologies relevant to the team Obtain industry certifications on a consistent basis Sustain knowledge regarding evolving industry specific technologies and work with the Team Lead and vendors to maintain proficiency in support procedures Administrative Enter all notes and time worked on the appropriate service ticket Enter time worked on each ticket daily Submit time sheets on a weekly basis, due by Saturdays at 12P You'll be successful in this role if you have A minimum of 1-3 years of recent Dental-related IT experience in a Technical Support environment Dental Hardware Experience: Intraoral Cameras Intraoral Sensors Intraoral Scanners Extraoral Sensors (CBCT / Pano / Ceph) Vitals Monitors Proven experience with Windows workstation repair, maintenance, diagnosing and troubleshooting hardware and operating system related issues Strong documentation skills, including documentation of security incidents, end user training and new hardware deployment Proficiency in configuring & troubleshooting network settings on workstations and network devices such as modems, firewalls, and managed switches Proficiency in Hypervisor & virtual desktop client support Proficiency in Office 365 account and client support Proficiency with Exchange mailbox administration Proficiency with Server backup monitoring and maintenance Proficiency in wireless connectivity for mobile devices and workstations Proficiency with Mobile device support - smartphones, tablets and laptops Proficiency with Active Directory account creation and management Proficiency with Network drive and printer mappings Ability to diagnose network connectivity issues for workstations and servers Ability to communicate and work effectively with end users over the phone and on-site Excellent verbal and written communication skills with ability to translate or quickly learn to translate technical terms to business language for non-technical clients Exemplify professionalism and business etiquette in all communication, including in-person, email, and phone interactions with client end users and colleagues Critical thinking and problem-solving skills Strong attention to detail and organizational skills Past experience and desire to work as a part of a team Required language skills Possess exceptional written, oral, and interpersonal skills Focus on the ability to listen actively and use deductive reasoning Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for Bachelor's degree preferred in IT, IS, CS, or another technical discipline CompTIA certifications preferred Microsoft Technology Associate (MTA) preferred Fortinet Certification (preferred, required if offered a position) 2 years of recent leadership positions or relevant experience Physical Demands Regularly required to use hands to operate computer keyboard and telephone Prolonged periods sitting at a desk and working on a computer Moderately required to stand Occasionally needs to lift and/or move up to 50 pounds Specific vision abilities required by this job include close vision, and ability to adjust focus The base pay range for this position is expected to be between $45,000 and $65,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Non-Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 10/24/25.

Nalley Consulting is seeking full-time Help Desk Support Specialists in metro Washington, D.C. Help Desk Support Specialist LCAT: Mid and Senior Required clearance: TS/SCI with willingness to take CI poly Required experience: At least 8 years for Senior; at least 5 years for Mid. Desired education: Bachelor's degree Description: Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications. Applies specific functional knowledge and working and general industry knowledge. Develops or contributes to solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance, and reviews or guides activities of junior employees. Basic Qualifications: Experience with help desk operations and trouble ticketing systems Knowledge of Windows operating systems and O365 environments Ability to perform Tier I-II onsite support Security+ Certification Additional Qualifications: Experience as a Help Desk technician in DoD or industry environments Knowledge of basic system administration principles Ability to triage basic operating systems and networks issues ABOUT NALLEY CONSULTING Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states. Nalley Consulting fringe benefits include: Excellent medical, dental, and vision benefits PTO 11 paid federal holidays Tuition assistance Paid military-reserve leave Paid parental leave for birth or adoption 401k matching up to 5 percent of the base salary Flex time Company-paid short-term disability, long-term disability, and life insurance.

Job Description Are you intrigued by the ever-evolving landscape of IT? Join our team as an IT intern and be part of a department embracing change to align with best practices, automation and enhanced technological efficiency through innovative hardware and software solutions. In this internship, you'll have the chance to engage with the practical side of IT transformation, learning the ropes in an environment that values adaptability and growth. As our firm navigates the path towards increased efficiency, you'll be exposed to real world challenges and contribute to out ongoing evolution. What You'll Do: IT Helpdesk Operations Assist with the resolution of incidents that are escalated to the internal Service Desk from our external help desk provider. Professional Communications for IT Compose communications for firmwide dissemination regarding software updates. Service interruptions and planned maintenance windows Contribute to ongoing user education via written and video mediums Assist in the documentation of internal IT processes and solutions IT Asset Management Assist in management, tracking and deployment of IT assets across the firm Asset database clean-up Assess equipment for repair, replacement and disposal Special Projects Assist with the continuous refinement of IT curricula for new staff onboarding Research, compare and present findings on hardware and software solutions Create user guides and training materials for firmwide software rollouts Using tools like Microsoft Word and Excel, perform various documentation and directory/ list clean-up tasks Assist in the development of an internal IT dashboard to provide insight into key IT metrics and analytics Participate in system migration projects What You'll Earn: A dynamic, relationship-focused culture Opportunities for professional growth and development Hands-on experience in key IT functions A supportive team dedicated to your success

ATPCO is the world's primary source for air fare content, holding over 200 million fares across 160 countries. Every day, the travel industry relies on ATPCO's technology and data solutions to help millions of travelers reach their destinations efficiently. Join us and contribute to the development of innovative applications that power global travel. ATPCO is everywhere people buy flights. We're not just shaping the future of air travel- we're redefining how and where great work happens. At ATPCO, we believe in flexibility, trust, and a culture where your wellbeing comes first Our Culture: We've built a remote-first culture rooted in trust, transparency, and belonging. With open-door leadership, weekly 1:1s, and real-time recognition, we keep our people connected and valued-no matter where they work. Our cultural pillars of Collaboration, Empowerment, Innovation, Learning, Transparency, and Trust guide how we show up for one another and grow together. Job Description As an Information Technology Intern, you will play a crucial role in supporting the Workplace Services team. Your responsibilities will include hardware repair, software issue resolution, and cloud platform monitoring such as Windows Defender, 0365, and Microsoft Outlook. You will also work with A/V equipment such as Microsoft Teams and Zoom. Your role will involve working with end users to diagnose problems and ensure resolution, as well as gathering data and monitoring platforms to identify proactive solutions. ATPCO is the world's primary source for airfare content; we hold more than 200 million fares in 160 countries. Every day, the industry relies on ATPCO's technology and data solutions portfolio to help millions of travelers get where they need to go. The Ideal Candidate: Currently working toward a CS, IT, or similar degree Experience with Windows, Networks, Firewalls Experience working with hosted applications Experience creating and updating documentation This is an On-site support that is flexible and fits your school schedule. Additional Information At ATPCO, we are deeply committed to diversity, equity, and inclusion. Our supportive policies promote work-life balance through flexible work arrangements, and we cultivate a workplace where every employee feels valued, respected, and a true sense of belonging. We consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, citizenship status, marital status, disability, sexual orientation, protected military/veteran status, gender identity or expression, genetic information, marital status, medical condition, or any other legally protected factor All your information will be kept confidential according to EEO guidelines.

Amentum is looking for a Junior Systems Administrator to join our team in McLean, VA! As a Junior Systems Administrator, you will be responsible for the day-to-day maintenance and support of computer systems and networks. Must have an Active Top Secret/SCI with Polygraph US Government clearance. Note: US Citizenship is required to maintain a Top Secret/SCI with Polygraph clearance. Responsibilities: * Installing and configuring software updates, patching operating systems, managing system backups, and performing routine hardware checks. * Determines when server, software, and OS upgrades are required and ensures that all upgrades are completed as scheduled, and that appropriate documentation exists prior to implementation * Creating, modifying, and deleting user accounts, assigning permissions, and resetting passwords. * Identifying and resolving common technical problems with computer systems, network connectivity, and applications. * Monitoring system performance metrics like CPU usage, memory utilization, and network traffic to identify potential issues. * Maintaining system documentation with details about configurations, troubleshooting steps, and user guides. * Providing first-level technical assistance to end-users regarding computer issues. * Implementing basic security measures like password policies and virus scans. * Actively acquiring knowledge and skills in system administration through training programs and mentorship from senior colleagues. * Conduct Hardware inventory, capture serial-number, model number and input captured data in hardware database * Maintain software updates, renewals and purchases Minimum Qualifications: * Bachelor's Degree with 4+ years experience and/or ongoing technical training and/or certification programs specific to the work unit's hardware/software tools * Possess Comp TIA A+, Security+, Network+ Certifications * Ability to work with diverse team and mentor when needed * Respectable understanding of operating systems like Windows, and Linux * Understanding Basic Networking fundamentals (IP addressing, DNS, firewalls) * Knowledge of common system administration tools * Problem-solving and analytical skills * Ability to work independently and as part of a team * Excellent communication skills to explain technical issues to non-technical users * Experience with Windows Server NT/2000/2003/2019 and Active Directory Services * Knowledge of building server from start to finish to include (VM) Virtual Machines plus, Nodes and hardware * Strong verbal and written communication skills; must be organized and detail oriented * Must be able to troubleshoot software and hardware problems, through understanding of industry standards and the ability to work with diverse workforce * Must have an Active Top Secret/SCI with Polygraph US Government clearance. Note: US Citizenship is required to maintain a Top Secret/SCI with Polygraph clearance. Work Environment: * Individual will perform most of his/her functions from the Network Administration Office where the network servers are located. * Individual will be required to access all network workstations for software and configuration upgrades, troubleshooting, repair, and modifications. * Occasionally, individual will also install, replace, or repair Windows 11 workstations Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

GovCIO is seeking a **Junior System Administrator** to join our team, supporting a critical program with the U.S. Coast Guard. This position is primarily onsite in the Kearneysville, WV area, with the possibility of occasional remote work based on operational needs and management approval. **Responsibilities** The Junior System Administrator will be an integral member of the Information Technology Operations Center (ITOC), a 24/7 facility dedicated to ensuring seamless operation and robust security of critical IT systems. This role involves assisting with the management, maintenance, and optimization of servers, systems, and applications to support continuous operations and mission-critical activities. + Assist in the management and maintenance of servers, operating systems (Windows and Linux), and enterprise applications within a demanding 24/7 operational environment. + Support the administration of virtualization technologies, including VMware and Hyper-V, to ensure efficient resource utilization and high availability. + Help manage Active Directory, Group Policy, and user access controls to maintain secure and efficient operations. + Utilize system monitoring tools, such as SolarWinds, to proactively monitor basic system health, performance, and security events. + Follow and enforce stringent system security protocols and industry best practices to protect sensitive data and systems. + Conduct initial troubleshooting for common system issues related to server performance, operating systems, and enterprise applications, escalating complex issues as needed. + Assist with automating routine tasks using scripting languages like PowerShell and Bash to improve operational efficiency. + Collaborate effectively with internal teams and stakeholders to ensure seamless integration of IT services and operational efficiency. + Be available for shift work as required by the 24/7 operational needs of the ITOC. **Qualifications** + Bachelor's with 2-5 years (or commensurate experience) + Minimum of 2-5 years of experience in system administration or related roles + A relevant associate's or bachelor's degree in Information Technology, Computer Science, or a related field is preferred; relevant experience may be considered in lieu of a degree + Current DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+) + Basic proficiency in managing and maintaining Windows and Linux servers, operating systems, and enterprise applications + Foundational knowledge of virtualization technologies (VMware, Hyper-V) and system security best practices + Hands-on experience with system monitoring tools (e.g., SolarWinds) and basic troubleshooting methodologies + Familiarity with scripting languages such as PowerShell and Bash + Ability to thrive in a 24/7 operational environment, including availability for shift work + Excellent communication and collaboration skills to work effectively within a dynamic team structure + Clearance Required: Ability to maintain an active Secret clearance **Preferred Skills and Experience** + US Coast Guard experience is highly preferred + Microsoft Certified: Azure Fundamentals, or equivalent certification + Experience working with enterprise servers and virtual machines \#JP #HCS #USGC **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $61,850.00 - USD $83,000.00 /Yr. Submit a referral to this job (******************************************************************************************************************************** **Location** _US-WV-Kearneysville_ **ID** _2025-7075_ **Category** _Information Technology_ **Position Type** _Full-Time_

Description & Requirements Maximus is currently hiring for a Junior Cyber Defense Incident Responder for an onsite position in Washington, DC (near Union Station). Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS055, T1, Band 4 Job-Specific Essential Duties and Responsibilities: * Respond to cyber incidents, including handling SOC IR phone calls and emails from clients and customer points of contact. * Support detection and incident handling & response, of cyber threats affecting internal and external client networks. * Maintain knowledge of current vulnerabilities, response, and mitigation strategies used in the cybersecurity operation center. * Analyze and report cyber threats, assisting in deterring, identifying, monitoring, investigating, and analyzing computer network intrusions. * Follow Federal IRP, SOC SOPs, and other documentation procedures to work effectively while focusing on process improvement. * Possess knowledge of multiple technologies and system types. * Articulate the incident response lifecycle clearly. Job-Specific Minimum Requirements: * Bachelor's degree with 1-3 years of experience in cyber defense incident handling (or equivalent experience). * 1+ years of SOC experience with direct experience in incident handling and response activities. * Knowledge of security tools and the security stack. * Hands-on experience with Splunk SIEM, including at least one year as a cybersecurity or security operations analyst. * Basic understanding of network protocols and packet analysis tools. * Certification: Security+ or equivalent. Splunk Fundamentals I & II preferred. * Clearance: Ability to obtain and maintain a Public Trust clearance #techjobs #clearance #VeteransPage Minimum Requirements TCS055, T1, Band 4 EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.

Ft. Belvoir, VA C-CHR-24-047 The Junior Helpdesk Support Services Specialist will provide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support. Duties and Responsibilities: Perform critical hardware and software updates to meet Army and DoD security requirements. Troubleshoot end users' enterprise email system configurations. Respond to all customer trouble requests and the problem calls received by telephone, email, or generated by the Remedy ticketing system within the AITP timelines. Resolve customer issues using automated remote-control software or other remote tools where possible. Provide support to individuals at user's workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues. Install, configure, upgrade, remove, and troubleshoot printers, and computer hardware, provide user support on Windows current operating system, provide user support on current Office suite applications, and any other authorized desktop applications and peripheral equipment. Perform general preventative maintenance tasks on computers, laptops, tablets, printers, MFDs, and any other authorized peripheral equipment unless prohibited by existing customer warranties. Be responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs), tablets, or laptops that have authorized access to the network. Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripherals. Comply with configuration management guidance on user systems as the environment changes. Provide Technical Support Services in accordance with the AITP Primary Service Category (PSC) numbering scheme. These Services are specifically designated as "Baseline" in the AITP Services List. Provide Web Support Services, Web Host, Website, Web Application, Web Development, and Web Maintenance as baseline AITP services. Analyze and improve the current capabilities of existing backup systems and off-site storage sites on an ongoing basis. Provide technical support for the backup systems and components. Provide technical support in the areas of internet, intranet, portal, and web collaboration access in the areas of systems administration. Web access shall be established via military NIPRNET connectivity. T Follow Army directives in developing and deploying single sign-on technology utilizing the CAC card Single Sign-on. Maintain and operate the classified and unclassified data center which houses the server farm. Provide support in the planning, design, and preparation through the actual relocation of servers to an alternative data center site if a move is mandated by the government. Design and operate SANs and Enterprise Backup Systems from within the Data Center. Respond to and resolve any failure or critical systems or components in the data center within two (2) hours during the normal duty day. Participate in phases of a technical solution, including analysis, evaluation, and integration into the existing infrastructure. Apply higher-level business or technical principles and methods to very difficult technical problems to arrive at automated engineering solutions; provide technical expertise in system design and development. Troubleshoot and analyze web, System Center Configuration Manager (SCCM) Windows Services Update Server (WSUS), and a wide range of specific server functions/configurations to ensure reliability. Critical systems are subject to change but generally will include the following servers: DHCP, File (SAN), Print, Back-Up, and Web. Provide systems administration, with a primary focus on server virtualization. Utilize ESX VMware in load/capacity analysis, trend monitoring, resource utilization, systems analysis, automated systems design, system development cycles and concepts, and information processing standards and methods to identify operational/processing problems, evaluate alternative approaches, adapt precedents and procedures, and plan and implement or recommend resolution. Install security patches in accordance with (IAW) configuration management policies for all servers assigned. Apply systems design, development, installation, operations, and maintenance concepts, methods, and procedures according to the Security Technical Implementation Guides (STIGs). Provide support and must have coverage from 0600 to 1800 hours Monday through Friday and must be available on an on-call basis to provide immediate assistance in the event of a system failure or other demands as required. Provide support in the area of accounts creation as needed and as determined by a government representative overseeing the Server Team. Cross-training is required in all NEC functionalities. Other duties as assigned. Minimum Qualifications: Bachelor's degree in a related field and 1+ years of relevant experience. A combination of experience and training may be used in lieu of a degree. Possess Baseline and Full Computing Environment Certifications for IAT-I IAW DoD 8570.01-M and BBP 05-PR-M-0002. Microsoft 365 Certified: Modern Desktop Administrator Associate Certification required. Secret clearance Tier 5 investigation required.

Junior Propulsion Technician - Quantum Space Department: Engineering Reports To: Propulsion Team Lead Commitment: Full-time Compensation: $35,000-$50,000 Who We're Looking For Quantum Space is redefining mobility and maneuverability in space. Our high-mobility spacecraft platforms support national security, civil, and commercial missions with unmatched flexibility and propulsion capability. We build fast and iterate quickly. We're seeking a Junior Propulsion Technician to support the assembly and testing of innovative propulsion systems in Rockville, MD. You'll work hands-on with groundbreaking technologies that will fly on unique, high-profile missions. Where You'll Make an Impact Perform propulsion system assembly and testing activities. Maintain propulsion ground support equipment. Partner with propulsion engineers to ensure designs are buildable and testable. What It Takes 1+ years of experience in spacecraft (or precision) assembly and testing. Skilled in mechanical assembly. Ability to troubleshoot effectively in high-stress situations. Willingness to learn orbital welding, polymeric bonding, crane and manlift operation, high-pressure operations, and propellant loading. Nice-to-Have Experience 1+ years of experience in propulsion system assembly and testing. Experience with orbital welding, mechanical assembly, and polymeric bonding. Experience in high-pressure operations. Experience operating cranes and manlifts. TIG welding. Propellant loading operations in Self-Contained Atmospheric Protective Ensemble (SCAPE). Harness fabrication and flight electrical mate/demate. Bending, flaring, and cleaning of stainless steel and/or titanium tubing. Current, relevant technical certifications. Proven ability to excel in fast-paced environments with evolving requirements. What You'll Get Innovation - Opportunities to help develop SOPs for the propulsion lab. Impact - See your work fly on real spacecraft missions. Growth - A technical development path in a fast-growing space company with bold ambitions. Compensation - Competitive salary, equity, and top-tier benefits: medical, dental, vision, generous leave, FSA, 401(k) matching, and equity sharing. Additional Requirements To comply with U.S. Government space technology export regulations, including ITAR, applicants must be a U.S. citizen, lawful permanent resident, protected individual per 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Apply now. Join us in building the next generation of spacecraft.

Please read the entire job description along with requirements and benefits sections for complete details. - Up to 90 days as a temp The number one goal of everyone in our team is to make our Clients exceptionally happy. The Helpdesk Technician plays an important role in making sure that happens. The Helpdesk Technician handles the first level support requests that come in from our Clients. They are the first to touch a help desk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the way. When help is needed the Helpdesk Technician can get help from or escalate issues to other members in Service Delivery Team. RESPONSIBILITIES & TASKS Here's some of the primary parts of the role: Delight our Clients with Friendly, Quick and Helpful Experience Work on and resolve Helpdesk Tickets & Service Requests Document in detail what is done on every Helpdesk Ticket Make sure that Client Documentation in a well maintained Split tickets that have several issues into separate tickets Provide the Client with basic remote troubleshooting Make sure that tickets aren't “stale” throughout the process Escalate tickets that require Senior Helpdesk Engineer support Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks Submit Timesheets & Expense reports as indicated on their SOPs Follow all company Security Procedures and Keeping a Vigilant Eye for Security Issues PREFFERRED TO HAVES Experience using a Ticketing system and other IT systems management tools Experience providing support via remote tools Experience handling Technical Service Tickets Experience and knowledge of working with the Microsoft 365 Platform Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. NUMBERS & METRICS We believe that what gets measured, gets managed (& improved). So, we work hard as a team to track important KPIs (Key Performance Indicators) & metrics in our business so we know what areas are working well and what areas we may need to improve on. The Helpdesk Technician role will be accountable to KPIs & Metrics that will include things such as Client Satisfaction Scores (CSAT), Documentation Quality, Ticket Re-Opens & First Touch Ticket Closures, as well as intangible metrics that align with things such as our Company Core Values. These will change from time to time as we grow & improve. REPORTING The Helpdesk Technician role reports directly to the Senior Engineer. CAREER GROWTH For someone looking to progress their role, the Helpdesk Technician naturally leads into roles such as: the Senior Helpdesk Technician, Network Engineer, Solutions Architect, Account Manager, Virtual CIO, CTO or Senior Network Engineer. Requirements REQUIRED STUFF Must be a US Citizen A love for, and ability to, Solving Problems & Challenges Must be passionate about technology Must report to our Woodbridge, VA office M-F from 8a-5p A+ Certification (If no cert you must pass the A+ test within 30 days from hire to retain employment) Superior Communications skills, founded in being a good listener Must have some experience, preferably at least 1 year, managing Office 365 environments Current PowerShell experience is extremely helpful An understanding of support tools, techniques and how technology is used to provide services Strong understanding of desktop operating systems, business applications, printing systems and network systems Basic to moderate experience administering Active Directory Must be able to type quickly and accurately while talking on the phone A deep desire to deliver a superior Client Experience Knowledge of IT Applications, Software & Hardware The ability to speak both Geek and human Benefits Generous incentives for reaching Team and Company Goals We have a comprehensive benefits package that includes: Medical, Dental, Vision, all major Federally holidays off with pay, plus up to 10 days PTO annually! An easygoing environment and culture (we all enjoy what we do) A Proactive Approach to Ongoing Training to help you develop life-long skills

Jr. IT Service Desk Specialist Clearance: Secret Responsibilities Requires a highly motivated individual to work as part of an IT Service Desk team responsible for Tier 1-2 support. Responsibilities include maintaining and managing the IT infrastructure and operational needs of the customer, including hardware and software issues, desktops, peripherals, and end-user issues. Team members shall demonstrate flexibility in working across various IT disciplines and actively support large-scale IT initiatives. They will work in close collaboration with the IT Service Desk Project Manager to ensure end-user requirements are effectively addressed and to assist with the timely resolution of technical issues. Responsibilities This successful candidate will be responsible for the following common tasks, which include: • Respond to customer incidents and service requests via phone, email, walk-ups and through the incident tracking system • Conducting moves, adds, and changes within the respective end-user computer and telephony systems • Assist with the development and maintenance of operating procedures, knowledge articles, and user guides to improve service response times • Provide Video (Zoom, WebEx, Teams) and On-site Conferencing Support and scheduling • Assist end users with remote client (Citrix/Azure Virtual Desktop) access procedures and/or troubleshooting connectivity issues • Image, Configure, and deploy end users' workstations and peripherals • Collaborate with other IT team members on large projects • Process and track warranty repairs • Troubleshoot printers, copiers, and scanning systems • Troubleshoot and set up video conferencing equipment • Assist with user mobile phone (iOS, Intune) configuration and deployments to users Qualifications Required: • 1+ year of relevant work experience in an IT Service Desk Environment providing technical end-user support for applications, hardware, and mobile devices • Experience using a Help Desk ticketing system such as Salesforce, Remedy, or Ivanti, Salesforce preferred • Windows OS Support Experience • Apple iOS Support Experience • Azure VDI / Citrix Experience • Microsoft Office 365, MS Teams, Active Directory Experience • Strong customer service orientation, A positive attitude in interactions with employees is required • Excellent interpersonal and communication skills • Attention to detail in setting up equipment, including cable management • Organizational skills in managing multiple tasks • High levels of maturity and professionalism; giving, receiving, and responding to feedback effectively • ACTIVE SECRET CLEARANCE REQUIRED Preferred: • Relevant certifications such as Azure, Security + Company Overview Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure. Integral is headquartered in McLean, VA and serves clients throughout the country. We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal! Our package also includes: · Medical, Dental & Vision Insurance · Flexible Spending Accounts · Short-Term and Long-Term Disability Insurance · Life Insurance · Paid Time Off & Holidays · Earned Bonuses & Awards · Professional Training Reimbursement · Paid Parking · Employee Assistance Program Equal Opportunity Employer/Protected Veteran/Disability

Job Description Internetwork Consulting Services (ICS) is seeking Junior-level Cyber IT Specialists - 1st Shift to become part of the Department of State (DOS) Diplomatic Security Cyber Mission (DSCM) program providing leading cyber and technology security experience to enable innovative, effective, and secure business processes. Location: Beltsville, Maryland First Shift - 6:00 am - 2:00 pm Program Overview The DSCM program encompasses cyber security, data analytics, engineering, technical, managerial, operational, logistical and administrative support to aid and advise DOS Cyber & Technology Security (CTS) Directorate. This includes protecting a global cyber infrastructure comprising networks, systems, information, and mobile devices all while identifying and responding to cyber risks and threats. Those supporting the DSCM program strive to leverage their expert knowledge and propose creative solutions to real-world cybersecurity challenges. About the Role Monitor email for service requests and respond within 30 minutes of receipt. Clearly and accurately detail, monitor and track all work through events logged and resolved in government furnished ITSM tool (ticketing system). Diagnose and resolve customer reported system incidents, problems, and events. Keep users apprised of incident and resolution status. Implement industry recognized ITSM processes to support organizational increase on high reliable IT services. Provide status and outage communication via the phone system, email communication, and applicable web sites within 15 minutes of identification. Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representative and COR. Develop, maintain, and implement a Major Incident Response (MIR) plan to support priority service restoration, stakeholder & Government awareness, and escalation path for significant service degradations as outlined by the Government. Provide service restoration support to include implementing corrective action on documented/known issues, escalating issues for support, and acting as incident coordinator maintaining incident journals, setting up conference calls, contacting and coordinating support with Security Tools SMEs, managing service degradation notifications. Qualifications: Bachelor's degree and a minimum of 2 year of relevant experience. An additional 4 years of experience may be substituted in lieu of degree. Possess ONE of the following certifications: CCNA Security, CEH, CISSP, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP. Ability to support 24x7x365 system monitoring, customer, and technical support role. Must be able to support 1st Shift - 6:00 am - 2:00 pm. U.S. citizenship required. An Active Secret security clearance. The ability to obtain a final Top Secret security clearance.

Provides support to end users for either Personal Computer (PC), server, or mainframe applications and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.

Job Description Provides support to end users for either Personal Computer (PC), server, or mainframe applications and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.

Assist with various activities in the Information Security Department. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Collaborating with key stakeholders and technical staff to solve problems and develop technical security requirements. Identify opportunities for continuous improvement across the information security program. Assist in maintaining security systems. Develop or modify operating procedures to mitigate security risks. Assist in Cyber Security operations as needed including but not limited to assessments, reporting, documentation and incident response and process improvements. Promote security awareness and policy guidance to ensure user understanding and adherence. Other Duties Other duties as assigned. Skills/Abilities Computer experience required, with working knowledge of Microsoft Word, Excel, and Outlook. Ability to leverage technical writing to document procedures. Familiarity with Azure Active Directory (Entra ID) for managing user identities, roles, and access controls, including conditional access policies preferred. Familiarity with Microsoft Defender for Cloud preferred. Basic scripting abilities using PowerShell or Python to automate security reviews, configuration changes, and compliance checks preferred. Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This job operates in an office setting, the opportunity to telework is not available. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires bending, stooping, or standing, as necessary. Travel N/A Education and Experience IT related college degree in progress Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.