Information Technology Support Specialist
Fairfax, VA
IT Support Specialist
Full time-Telework
**US Citizenship Required**
We are looking for an individual to join our team working in a remote telework capacity. Working full time for a program with VA CCRA. This is a great opportunity for someone who wants to advance and utilize their IT skills.
Job Description: Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting.
Implements medium to high risk changes on production systems.
Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure.
Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
Deploys standard repeatable build outs of medium complexity.
Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests.
Analyzes system performance indicators and recommends improvement actions.
Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required.
Installs and maintains third-party tools.
Makes proactive suggestions for service improvements.
May train less experienced staff in the supported products and best practice for production support.
Minimum Qualifications
Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
2-5 years of experience in information technology, systems administration or other IT related field.
Other Job Specific Skills
Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
Applies standard methodology, techniques, procedures and criteria.
Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems.
Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
Exceptional customer service skills.
Experience preferred with cloud infrastructure, digital workspace, and storage technology
ED TECH - LEVEL 1 EMERGENCY DEPARTMENT
Norfolk, VA
City/State Norfolk, VA Work Shift Rotating (United States of America) Sentara Norfolk General Hospital is currently hiring an ***Emergency Department Technician (ED Tech)*** This is a full-time position with night shift hours located in Norfolk, VA.
Job Requirements :
Required: High School Grad or Equivalent
Required: Clinical -
Required: De-escalation and physical intervention training within 15 days of hire.
Required: BLS certification within 90 days of hire for all incumbents. New incumbents must have one of the following in addition to the minimum Education:
EMT-B with state or national certification at time of hire OR Successful completion of US Military Hospital Corps School, qualified MMAC candidates OR . Current students enrolled in a clinical program (e.g., RN, LPN, Respiratory, Physical Therapy).
Candidates with prior employment in the Sentara ED tech job code in the past two years will also be considered in lieu of the 3 criteria above.
As an Emergency Department Technician (ED Tech) with Sentara, you can work in either inpatient or outpatient Emergency Department settings. This role is a great gateway to begin your career in the medical field. This position's primary responsibilities include lab draws, EKGs, and assisting the nurses and doctors with patient care. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click here to hear Brendan tell us about a day in the life of an Emergency Department Technician (ED Tech) with Sentara Healthcare.
Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks and more. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
Keywords: ED Tech, Emergency Department, Monster, Talroo - Allied Health, Clinical Non-Nursing
Job Summary
Assists the Physician, Advanced Practitioner, or Nurse in implementing plans of care for emergency/minor emergency care patients. Performs patient procedures and treatments under the supervision of the Physician, Advanced Practitioner, or Nurse.
Qualifications:
HS - High School Grad or Equivalent (Required)
Clinical
Skills
Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
Network Systems Administrator
Chantilly, VA
Network Systems Administrator - Must have Top Secret Clearance
Chantilly VA - on site 5 days a week, with every other Friday off
Full time, permanent role
May be monthly travel within a 2hr radius
We are looking for an experienced Network Systems Administrator to support the Chantilly, VA facility. The selected candidate will be responsible for ensuring reliable operations, stability, and integrity of classified information systems and networks to ensure they are following client and federal regulations. May also serve as an alternate facility Information Systems Security Manager.
Responsibilities
Designs, builds, configures, implements, and maintains IT network systems equipment and technologies.
Provides Windows and Linux OS systems administration, cybersecurity (information assurance) support for various classified systems, including local regional office support.
Configures and maintains information systems in compliance with security policies and standards.
Initiates and follows through to completion, Risk Management Framework (RMF) packages for enterprise architectures in accordance with NISPOM/DAAPM, ICD 503/CNSSI 1253, JSIG, NIST 800-53 and NIST 800-171 requirements.
Creates and maintains Assessment and Authorization (A&A) packages, System Security Plans (SSPs), Risk Assessment Reports (RARs), Security Controls Traceability Matrices (SCTMs) and Plans of Action & Milestones (POA&Ms) for all classified systems.
Conducts analysis and assessments of the security control assessment guidance, procedures, and templates to ensure correct and uniform implementation of the new RMF assessment processes.
Identifies, contains, investigates, and reports data spills to the Government Security ISSM through preliminary written reports. Coordinates containment and device sanitization with staff at the affected locations. Works with the FSO/ISSO for assessment/mitigation strategy addressing the data spill in the approved response plan.
Provides technical oversight for classified system compliance and conduct self-assessments.
Interfaces directly with Defense Counterintelligence and Security Agency (DCSA) and other system sponsoring clients to conduct security inspections, tests, and system review.
Reviews commercial security patches and reports of cyber-attacks; analyzes them for applicability along with CTO, Information Vulnerability Alerts (IAVA) and other cybersecurity directives within the time specified by the issuing authority (e.g., U.S. CYBER COMMAND); analyzes them for applicability to and effect on the systems supporting DoD contracts.
Supports cybersecurity testing of client-based systems undertest lead supervision.
Key Qualifications
Eight years of relevant experience as an IT systems administrator; or an equivalent combination of education/training and/or experience in a related field.
Must have an active Top Secret clearance with the ability to obtain TS/SCI.
Experience with Linux systems administration and configuration.
Experience with network systems administration, Active Directory, and GPO management.
Experience with switch, router, wireless access points, USB, and firewall configuration.
Experience with IT Security Engineering in support of systems development, interface, and/or architecture requirements.
Experience with eMASS for DoD information system Security Authorization and Continuous Monitoring workflows and reports.
Ability to travel to local regional sites to provide support for on-premise networks/systems, and to attend meetings and training (less than 10 percent of time).
Preferred Qualifications
Bachelor's degree in Computer Information Systems
Military veteran with relevant IT and computer security experience will be considered a plus.
Experience with PowerShell, Python, Shell Scripting, and /or other scripting languages.
Knowledge of ESXi virtualization and VMware.
Experience with Nessus, WebInspect, AppDetective, Wireshark, Nmap, and other vulnerability detection tools.
Certified Information Systems Security Professional (CISSP) (or Associate) is considered a plus.
Eight years of relevant experience as an IT systems administrator; or an equivalent combination of education/training and/or experience in a related field.
Requires DoD8140 (8570) Approved Baseline Certification to meet IAT Level III certification and advanced knowledge of information assurance principles and the regulatory environment.
Must possess key qualifications of an Information Assurance Specialist I & II, in addition to the following:
Experience with Linux systems administration and configuration.
Experience with network systems administration, Active Directory, and GPO management.
Experience with switch, router, wireless access points, USB, and firewall configuration.
Experience with IT Security Engineering in support of systems development, interface, and/or architecture requirements.
Experience with eMASS for DoD information system Security Authorization and Continuous Monitoring workflows and reports.
Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.
Network & Systems Administrator
Fairfax, VA
Great American Restaurants has an award-winning collection of 14 restaurants and 3 bakeries in Northern Virginia and Maryland offering fantastic cuisine and plenty of fun. We have been named a Top Workplace by The Washington Post, consistently ranking in the top 5 employers in the area over the last 10 years. The dedication of our people is what sets our company apart, offering the best hospitality to our guests and each other every day.
Great American Restaurants is seeking a Network & Systems Administrator to join the Support Center team. As the Network & Systems Administrator, you will help ensure that all existing networks and systems for the restaurants and support center offices are secure and functional, including restaurant technology needs during service hours (nights and weekends). You will need to work with the team to maintain all hardware, software, network, and security systems. This full-time salaried position requires a 45-50 hour work week both onsite at our Support Center office in Fairfax, Virginia and required in-person support visits to all our restaurants as needed.
Benefits include:
Competitive base salary
3 weeks Paid Time Off (PTO) to start plus 6 additional holidays
Medical, Dental, Vision, Long-Term Disability and Life Insurance
401(k) with generous employer match
Monthly dining card
Gym and educational reimbursement
Incentive trips earned through performance
Responsibilities include (but are not limited to):
Support the operation and monitoring of all end-user hardware.
Provide technical support, troubleshooting and root cause determination for all systems - Restaurants, Support Center, desktop, laptop, mobile, etc.
Provide in-person support to all our restaurants located throughout the DMV and Support Center locations in Fairfax.
Hardware installation and software configuration for new systems using configuration/hardening standards including documentation.
Support TCP/IP, DHCP, DNS, and virtualized networks.
Support the administration of Aruba Access Points, Switches, Gateways and security implementations using ClearPass.
Support Windows based clients that are traditional and cloud native, M365 deployment, administration and troubleshooting, compliance via InTune, VoIP troubleshooting, and identity management via Entra.
Support the following: Point of Sale System, Kitchen Display System, Windows 10/11, Windows Server, Microsoft Office, Microsoft M365 and Azure products, apps, services including Windows virtual machines, Azure Virtual Desktops, Teams, One Drive, and SharePoint.
Desired Skills and Experience:
BS/BA degree in Information Systems, Computer Science or related field preferred, or equivalent formal training or work experience.
Experience in Hospitality or Retail multi-unit environment preferred
Great American Restaurants owns and operates 14 high volume, upscale casual restaurants and 3 artisan bakeries in the Washington, DC metropolitan area. Our locations include: Patsy's American - Randy's Prime Seafood & Steaks - Ozzie's Good Eats - Jackson's - Artie's - Carlyle - Mike's American - Silverado - Best Buns - Coastal Flats - Sweetwater Tavern- Stupid Good BBQ
Mid-Level to Senior HVAC Technician and DDC Technician
Crosspointe, VA
Thermo-Trol Systems, Inc. is seeking a motivated individual to join our HVAC Service team.
We have a Full-time position available in Hampton Roads VA.
We offer top pay and a competitive benefits package.
Benefits Package
· Top Pay $40,000-$110,000 per year
· Paid Medical Insurance
· Paid Dental Insurance
· Paid Vision Insurance
· Paid Life Insurance
· Paid Sick Leave
· Paid Vacation
· Paid Holiday
· 401K with company matching.
· Prot Sharing
· Tuition Reimbursement
Responsibilities:
· Install and program new HVAC systems.
· Inspect and perform equipment repairs and replacements.
· Perform routine preventative maintenance.
· Respond to emergency maintenance requests.
· Oncall rotation.
· Adhere to all safety policies and procedures.
Requirements:
Qualifications
· Minimum of three years experience (five years preferred) in installation and/or repair.
· Five years experience in repair preferred.
· Ability to handle physical workload.
· Good driving record. (Must be insurable.)
· Strong problem solving and critical thinking skills.
· Excellent customer service and communication skills.
· DDC knowledge and experience is a plus.
Required
· Ability to pass a background check.
· Able to pass drug screen for Federal contractor requirements.
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Entry level Healthcare IT Analyst
Alexandria, VA
Start Your Career in Healthcare Information Technology Today!
Getting your first job can be difficult when employers want experience, but to gain that experience, you need your first job. We bridge the gap between your education and professional career by helping you gain the experience and training you need within the Healthcare Information Technology Industry.
Optimum Healthcare IT is looking for recent college graduates with an interest in moving into the Healthcare IT Industry. Our Optimum CareerPath training program will equip you with the tools needed for your success as a Healthcare IT Analyst.
This position is a full-time role that will REQUIRE relocation to a client in the United States. Relocation assistance is provided for the move after the initial training period.
Healthcare IT Analyst Job Responsibilities:
· The Healthcare IT Analyst will have primary responsibility for the design, build/configuration, testing, validation, documentation, and ongoing support for the Healthcare applications.
· This position will implement, administer, and support assigned systems under the guidance of senior members of the team.
· The position will have a good understanding of healthcare organizations, ancillary systems, and health system operations.
· Analyze and document user requirements, procedures, and problems to automate or improve existing systems. Review system capabilities, workflow, and scheduling limitations.
· Document workflows, configure and/or build activities, change management adherence, end-user notifications, training information, and status reporting in the appropriate system.
· Develop, document, and revise system design procedures, test procedures, and quality standards.
· Expand or modify the system to serve new purposes or improve workflows.
· Review and analyze the system and performance indicators to locate problems and correct errors. Escalate problems and issues to appropriate staff to ensure timely resolution.
· Coordinate projects, and schedule and facilitate meetings as necessary to complete assignments.
· Technical and functional analyst support of systems that may include Electronic Health Records platforms (Epic, Cerner), IT Project Management, ERP Systems (Workday, Oracle, PeopleSoft, UKG), ITSM applications (ServiceNow), data and analytics applications (Tableau, PowerBI), cloud deployments (GCP, Azure, AWS), and other digital platforms and services.
Requirements:
· Bachelor's Degree
· US work authorization (This position is not open to any H1B /F1 OPT/STEM degrees)
· Excellent communication skills (verbal and written)
· Ability to exercise tact and good interpersonal skills
· Superb analytical and time management skills required
· Self-starter, self-motivated, high level of initiative
· Result-focused, ability to solve complex problems and resolve conflicts in a timely manner
· Internships or Research Project Work is highly desired in a healthcare setting
· Understanding of how data works and looks coming from different formats is preferred
· Willing to relocate to the Washington DC area
Hardware Assembly and Server Provisioning Technician
Norfolk, VA
Job Title: Hardware Assembly and Server Provisioning Technician Department: Assembly Position: Exempt or Non-Exempt, Full-Time, Part-Time, Temporary, Internship IPConfigure is looking to expand our technical staff to meet our growing hardware manufacturing business. The Hardware Assembly Technician will build/assemble servers designed to meet the specific needs of Video Surveillance customers. The ideal candidate will work in person at our Norfolk, Virginia location.
Duties/Responsibilities
Assemble multiple servers a day
Follow quality control procedures; report problems
Test for basic functionality of hardware
Prepare and maintain accurate and detailed records for each server build
Perform assembly activities prior to and upon completion, such as cleaning and organizing
Perform other duties as assigned
Requirements
Building servers and workstations
Fundamental understanding of PC/Server architecture and components
Mechanically inclined, solid understanding of how various technologies work
Component level diagnostic skills
Self-motivated, Multi-tasker, and a good team player
Quick learner and self-starter
Strong attention to detail and ability to thrive in fast-paced environment
Education And Experience
HS diploma or equivalent education
ComTIA A+ or related hardware certifications preferred
Physical Requirements
Ability to lift up to 70 pounds
Sitting, standing and reaching for extended periods of time
Benefits
N/A
IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
Help Desk Technician 4-ITG
Ashburn, VA
Check out our for current openings that match your skills and interests. **Job Details** **Help Desk Technician 4-ITG - (2874)** Share this job as a link in your status update to LinkedIn. **** Job Title Help Desk Technician 4-ITG Job Description The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management.
Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!
We are seeking a Helpdesk Agent / Technician to join our customer support team in a Department of Defense (DoD) environment. You will be responsible for taking technical calls from military end users with the goal of resolving the problem over the phone. Otherwise you will dispatch spare parts and track delivery / operational status of the system.
Responsibilities:
* Provides Tier II and III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve technical support issues for end-users of the organization's products and services.
* Uses automated information systems to analyze routine situations.
* Reviews incoming requests (both computer generated and verbal) sort, code, and prioritize for proper action.
* Resolves problems or contacts more senior technical support as necessary.
* Supports users by fulfilling individual requests for support or replacement parts in the utilization of the various systems available.
* Conducts technical research for source of information required in support of request for information related to ongoing programs.
* Instructs users in the use of systems specific to the government contract.
* Interacts with other team members, such as network services, engineering, and/or information systems to restore services and/or identify and correct the core problem.
* Meet all contractual SLAs (service level agreements) and AQLs (acceptable quality levels).
Job Requirements Qualifications:
* Experience with ServiceNow is preferred but not required
* An active DoD Secret Clearance is required or the ability to obtain. Preference will be given to those applicants with an active DoD Secret Clearance
* Minimum IAT Level II certification in accordance with DoD 8570.01-M (Security+ CE certification or higher) required
* High School Diploma w/ 4-5 years of experience minimum
* Strong written and verbal communications skills and the ability to interact with people at all levels are required
* A professional attitude regarding attention to detail and customer service and excellent organizational skills are required.
Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment,
Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.
Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at **************. If you require relay service assistance, please click on the following link to review information on your state's relay service:
Telos Corporation is an EEO/AA employer.
Job Type Full-Time Location Ashburn, VA 20147 US (Primary)
Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Help Desk Technician - Tier I
Virginia
Dulles, VA Full Time Entry Level *Solvere One* has an open position for a Help Desk Technician, Tier 1, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone and email from client end-users. Help Desk Technician Tier 1 is responsible for resolving all tier 1 issues over the and pass all other requests on to Tier 2 technicians. Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.
*“In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”*
Secret IT Tech Representative
Norfolk, VA
**On-site** Full time Norfolk, Virginia, United States **Description** Spectrum is seeking highly qualified Tech Representative to support our proposal for a new program located in Norfolk, VA. ***Key Roles and Responsibilities*** As a Technical Representative, you should have a minimum of three (3) years of job-related experience managing NMCI/NGEN toolsets and asset management systems (such as NMCI Enterprise Tool (NET)). They should also possess the ability to communicate effectively (both written and oral) with Government civilian, Military personnel, and other Contractors at all levels of staff and management to ensure customer satisfaction and requirements are fully met.
**Requirements**
General Experience: The candidate should have at least five (5) years of experience as an IT Customer Technical Representative (CTR).
Specialized Experience: The candidate must meet operational requirements and hold minimum credentials based on DoD 8570.01-M, Information Assurance Workforce Improvement Program, DoD 8140.01.
Under this task, the contractor will:
- Prepare activity reports and progress reports related to the information systems audit functions.
- Provide activity-specific input with the aim of obtaining maximum service support in accordance with the terms of the NMCI/NGEN contract.
- Provide service delivery oversight, technical support, and interpretation of DoD/DoN IT policies and procedures as well as the NMCI/NGEN contract.
- Act as the focal point for command input to the Regional CTR regarding NMCI orders, requirements, service delivery, payment entitlement, and contractor performance.
- Act as the primary interface for IT issues with the site directorate IT representatives and provide guidance and direction to these personnel in relation to NMCI and third-party requirements and issues.
- Provide technical oversight and disseminate guidance to customers based on communications from USFF and NMCI.
- Develop and maintain a standardized repeatable process for obtaining metrics for budget, administrative, and asset data.
- Review and analyze IT asset data in the NMCI Enterprise Tool (NET).
- Develop and integrate user account management and other account management processes (e.g., file share/disk space management, MAC requests, content management, etc.).
- Provide support and communicate with customer service representatives to resolve account creation or logical move issues.
**Benefits**
* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (401k, IRA)
* Life Insurance (Basic, Voluntary & AD&D)
* Paid Time Off (Vacation, Sick & Public Holidays)
* Family Leave (Maternity, Paternity)
* Short Term & Long Term Disability
* Training & Development
* Wellness Resources
* Stock Option Plan
24-5009: IT Technician
Herndon, VA
**Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.** **We are an E-Verify and Equal Opportunity Employer. For more information about E-Verify, please click on the link for more information, E-Verify Poster.**
**Equal opportunity legal notices can be viewed on the following PDFs:**
***No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.***
**24-5009: IT Technician**
Herndon, VA Full Time Mid Level * Identify and implement technology solutions to improve business efficiency.
* Stay updated on emerging technologies and propose upgrades as necessary.
* Work with vendors to procure hardware, software, and services.
* Minimum of 3 years of IT support experience.
* Proficiency in Microsoft 365 (formerly Office 365) and its suite of applications is mandatory.
* Working knowledge of Microsoft Intune and Defender is a plus.
* Proven experience in providing help desk support, troubleshooting hardware/software issues, and managing tickets.
* Experience in monitoring system performance, conducting routine maintenance, and managing system backups.
* Experience in configuring desktops, laptops, mobile devices, VPNs, and other peripheral devices.
* Familiarity with different operating systems (Windows, mac OS, Linux) and mobile platforms (iOS, Android).
* Knowledge of network infrastructure, including LAN, WAN, and wireless technologies.
* Experience troubleshooting network issues and configuring VPNs for remote access.
* Experience managing IT inventories, tracking software licenses, hardware procurement, and disposal processes.
* Knowledge of security protocols (e.g., antivirus, data encryption, access control).
* Experience assisting with cybersecurity practices and compliance initiatives (e.g., employee security awareness, and antivirus updates).
* Experience creating and maintaining documentation for IT systems, troubleshooting guides, and network diagrams.
* Proven ability to interact with end users in a professional manner and ensure high customer satisfaction.
* A CompTIA A+ or Network+ Certification
* Microsoft Certified: Modern Desktop Administrator Associate
* Strong problem-solving skills.
* Excellent verbal and written communication.
* Ability to manage multiple tasks and prioritize effectively.
* Must be able to lift and carry equipment weighing up to 50 pounds.
* Ability to work in confined spaces, including the need to crawl under desks, furniture, and other office environments to install, troubleshoot, or maintain IT equipment.
* Comfortable standing, bending, or kneeling for extended periods while performing tasks such as cable management, hardware installation, and troubleshooting network issues.
+ a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
+ a person who was discharged or released from active duty because of a service-connected disability.
Technical Support Analyst 2 (HYBRID)
Richmond, VA
The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications. They will also have the ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software.
The Helpdesk Analyst will also have the proven ability to establish and maintain effective, professional working relationships with Commission staff, following best practices of customer service principles.
Skills:
Skill
Required / Desired
Amount
of Experience
Recent experience in a full-time Help Desk/Technical Support position
2
Years
Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod
2
Years
2 or more years of experience entering information and working with a trouble ticket, issue tracking system
2
Years
Experience and proficiency with Microsoft, Visio, SharePoint and Office applications
2
Years
Proven analytical and problem-solving abilities
2
Years
Excellent verbal and written communication skills
2
Years
Ability to work independently with minimal direction and as a team
2
Years
Highly motivated and self-directed
2
Years
Ability to present ideas in business-friendly and user-friendly language.
2
Years
Ability to work independently with minimal direction and as a team
2
Active Directory SME Information Technology Arlington, VA
Arlington, VA
**Active Directory SME** Arlington, VA · Information Technology **G3 Innovative Solutions** is an IT Services company founded to create innovative solutions to enhance the capabilities of our customers. G3 employees have successfully satisfied the technology needs of the U.S. Government and we continue to maintain relationships with those who have specialized expertise in the federal market. G3's broad experience, focus toward desired outcomes, and commitment to Innovation ensures responsive and long-lasting results.
**Job Description:** G3 Innovative Solutions is currently seeking a highly skilled and experienced Senior Active Directory Engineer SME.
**Duties and responsibilities:**
* Design, implement, and manage enterprise-level Active Directory (AD) infrastructure to ensure scalability, security, and optimal performance.
* Lead the planning, architecture, and deployment of AD services, including domain controllers, DNS, DHCP, and Group Policy Objects (GPOs)
* Develop and enforce AD standards, policies, and procedures to ensure compliance with organizational guidelines and industry best practices.
* Monitor and optimize AD performance through proactive tuning, troubleshooting, and capacity planning.
* Implement and manage AD security, including access controls, authentication mechanisms, and auditing, to protect sensitive data and comply with regulatory requirements.
* Plan and execute AD upgrades, patches, and migrations as necessary, ensuring minimal downtime and disruption to operations.
* Collaborate with IT teams and stakeholders to integrate AD services with other systems and applications, ensuring seamless functionality.
* Provide technical leadership and mentorship to junior engineers and support staff, fostering team skill development and knowledge sharing.
* Stay current with AD technology trends and advancements, evaluating and recommending new tools and methodologies to enhance AD management and security.
* Conduct regular AD health checks, audits, and performance assessments to maintain system reliability and availability.
**Requirements:**
* Active DoD Secret Clearance at minimum - required. Must be able to obtain a Top Secret clearance. Top Secret clearance - preferred.
* Active CompTIA Security+ required.
* Bachelors degree in Computer Science, Information Technology, or related field.
* 10+ years of experience as an Active Directory Engineer / Administrator in a large-scale enterprise environment.
* Expertise in designing, implementing, and managing complex AD infrastructures, including multi-domain and multi-site environments.
* In-depth knowledge of AD architecture, including domain services, trusts, replication, and federation services.
* Strong proficiency in AD security practices and protocols, including LDAP, Kerberos, NTLM, and integration with identity management solutions.
* Experience with AD migration tools and methodologies, including domain migrations and forest consolidations.
* Expertise in implementing and maintaining DISA Security Technical Implementation Guides (STIGs) and other security frameworks.
* Strong proficiency in virtualization technologies, including VMware, and experience managing Domain Controllers in virtualized environments.
* Ability to automate AD tasks and processes using scripting languages (e.g. PowerShell).
* Excellent analytical and problem-solving skills with attention to details.
* Effective communication skills with the ability to collaborate with cross-functional teams and stakeholders.
* Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, MCSE: Core Infrastructure, Identity and Access Management) are a plus.
**Location:**
* Arlington, VA
**Clearance**:
* Secret
**Compensation: $140,000 - $185,000 annually depending on experience and candidate qualifications.**
**Benefits Offered: 401K, Medical, Dental, Life, Medical, Vision, and more**
**Employment Type: Full-Time**
**Clearance** **(Required)**: Must currently possess a Secret level clearance.
System Support Specialist
Norfolk, VA
Norfolk, VA Full Time Proposal Manager/Supervisor **Primary Functions:** * Provide troubleshooting assistance and problem resolution for computer systems in a variety of environments. * Provide assistance and resolution for personal computers, mini/mainframe computers, client-servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages.
**Education/Experience/Skills:**
* High School diploma or GED
* Must be working towards one of the relevant certifications below or with COR approval complete a vendor/platform specific certification.
+ Relevant Certification
- Professional Software Engineering Master (PSEM)
- Certified Software Development Professional (CSDP)
+ COR Approved Platform Specific Certification
- Microsoft role-based certifications
- Microsoft Certified Applicable s Developer (MCAD)
- Microsoft Certified Database Administrator (MCDBA)
- CISCO Certified Network Professional (CCNP)
- CISCO Certified Design Professional (CCDP)
- Oracle Certified Professional (OCP)
- VMWare Certified Professional (VCP).
* One (1) year experience providing troubleshooting assistance and problem resolution for computer systems in a variety of environments.
* Experience providing assistance and resolution for personal computers, mini/mainframe computers, client-servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages.
+ In lieu of experience, individual shall have completed 30 hrs. of postsecondary computer-related classes with a 3.0/4.0 cumulative GPA (resume to specify completed relevant courses).
**What Your Experience Working for Us Will Be Like**
Ask any of our employees and they will tell you SSI is a great place to work with an upbeat and positive culture. We take pride in our work to continuously improve on our performance in a manner that enhances the mission of the agencies we serve while expanding opportunities for our employees and our company.
**About Synectic Solutions, Inc. (SSI)**
Synectic Solutions, Inc. (SSI), is an award-winning, 20-year government contracting agency focused on the areas of logistics, engineering, management, and information technology. SSI is a growing organization committed to exceeding customer expectations, to continually improving all products, services, and processes, and to perform all work with the commitment to upholding the highest standards and ethics.
If this job sounds like a fit for you, then click on the ‘apply' button below. Good luck!
+ a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
+ a person who was discharged or released from active duty because of a service-connected disability.
IT Cybersecurity Specialist (CUSTSPT-INFOSEC)
Portsmouth, VA
This position is located in the Department of Homeland Security (DHS), United States Coast Guard (USCG), Command, Control, Communications, Computers, Cyber, and Intelligence Service Center (C5ISC), Operations Information Systems Product Line (OISPL), Enterprise Operations Systems Branch (EOS) located in Portsmouth, Virginia.
Learn more about this agency
Help
Overview
* Accepting applications
* Open & closing dates
01/16/2025 to 01/21/2025
* Salary
$89,939 - $116,925 per year
* Pay scale & grade
GS 12
* Help
Location
1 vacancy in the following location:
* Portsmouth, VA
* Remote job
No
* Telework eligible
Yes-as determined by the agency policy.
* Travel Required
Occasional travel - You may be expected to travel for this position.
* Relocation expenses reimbursed
No
* Appointment type
Permanent
* Work schedule
Full-time
* Service
Competitive
* Promotion potential
None
* Job family (Series)
* 2210 Information Technology Management
* Supervisory status
No
* Security clearance
Secret
* Drug test
No
* Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
* Trust determination process
* Credentialing
* Suitability/Fitness
* National security
* Financial disclosure
No
* Bargaining unit status
No
* Announcement number
20241029-90108-048447VP-DHA
* Control number
828260200
Help
This job is open to
* The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
* Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Clarification from the agency
Open to all U.S. Citizens. This position will be filled through Direct Hire Authority (DHA). All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for further consideration. The "Rule of Three", Category Rating, Veterans Preference, and traditional rating and ranking of applicants does not apply to this vacancy.
Help
Duties
You will serve as an IT Cybersecurity Specialist (CUSTSPT-INFOSEC) and be responsible for managing information technology projects.
Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include:
* Serving as IT Project Manager for Agile and Waterfall projects managing cost, schedule and performance for multiple IT projects throughout the project Lifecyle.
* Coordinating with users and internal and external project stakeholders to ensure strategic objectives, policies and program plans are met as defined.
* Acting as a primary stakeholder in the underlying IT operational processes and functions that support the service, provide direction and monitor all significant activities so the service is delivered successfully.
* Analyzing user needs and system requirements to determine feasibility of design within time and cost constraints.
Mandatory training is required which must be successfully completed and other training may occur as necessary for success in the position.
A. Federal Acquisition Certification for Program and Project Managers Level I (FAC P/PM-I) or management determined equivalent within two years of entry into the position.
B. Information Assurance Management Level II (IAM-II) or management determined equivalent within two years of entry into the position.
Recruitment Incentive - Selectee(s) for this position who are newly appointed to a permanent position are authorized to receive a one-time recruitment incentive of 10% of the salary, including locality for this position. Receipt of the bonus will require a 12-month service agreement.
"Newly appointed" refers to the first appointment (regardless of tenure) as an employee of the Federal Government, an appointment following a break in service of at least 90 days from a previous appointment as an employee of the Federal Government, or, in certain cases, an appointment following a break in service of less than 90 days from a previous appointment as an employee of the Federal Government.
Relocation Incentive - Selectee(s) for this position who are current federal employees on permanent appointments and will be moving outside of the current commuting area of their current position to accept this position are authorized to receive a one-time relocation incentive of 10% of the salary including locality for this position. Receipt of the bonus will require a 12-month service agreement. The employee must establish a residence in the new geographic area prior to payment.
Student Loan - Selectee(s) for this position who are newly appointed to a permanent or term position may be eligible for student loan repayment up to $10,000 (pre-tax) for one calendar year. More than one loan may be repaid if the combined repayments do not exceed $10,000. Receipt of this incentive will require a three-year service agreement.
Help
Requirements
Conditions of Employment
All qualification requirements must be met by the closing date of the announcement.
Key Requirements:
* Must be a U.S. Citizen or National.
* Must be registered or exempt from the Selective Service. See ***********
* A one-year probationary period may be required.
* This position requires a Secret clearance.
* This is not a Bargaining Unit position.
Qualifications
To qualify at the GS-12 grade level, applicants must have at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.
Specialized experience must include the following:
* Managing multiple IT projects at various stages of the Project Lifecycle;
* Utilizing Agile and Waterfall methodologies for managing IT projects;
* Communicating with internal and external stakeholders and customers on IT related matters; AND
* Experience with procurement processes and documentation for IT hardware and software requirements for assigned projects.
In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the four competencies listed below.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.
NOTE: Education cannot be substituted for experience at this grade level.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Education
This position does not have a positive education requirement.
Additional information
E-Verify
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
Fair Chance Act
The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to **************************.
Suitability Statement
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
Shared Certificates Statement
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Special Employment Consideration
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the servicing Human Resources Office listed at the bottom of this announcement.
Recruitment incentives may be authorized.
All Federal employees are required to have Federal salary payments made by direct deposit.
More than 1 selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 45 days from the date the certificate was issued.
If you need a reasonable accommodation for the application and hiring process, please contact **************. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Visit Reasonable Accommodation
Below is the link to the list of CRSP's, which are assigned by area:
**************************************************************
Read more
* Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualification requirements for the position. Under the provisions of direct hiring authority, rating, ranking and veterans' preference does not apply; therefore, your responses to the questionnaire will not be used to determine a scored rating. All applicants who meet the minimum qualifications in the job opportunity announcement, will be referred for selection consideration. While veterans' preference does not apply in DHA, preference eligible are encouraged to submit their supporting documentation (DD-214 stating disposition of discharge or character of service, VA letter, SF-15, etc.).
Applicants applying as CTAP or ICTAP candidates, and are determined CTAP or ICTAP eligible, must exceed the minimum qualification requirements to be referred under this selection priority placement program by attaining at least a rating of 85 out of 100. For those deemed eligible and who meet the minimum qualifications, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions). Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire. CTAP/ICTAP eligibles who are not determined well-qualified by scoring at least 85 will not be referred under the CTAP/ICTAP selection priority placement program; however, will be referred for selection consideration with other minimally qualified applicants.
The scored occupational questionnaire will evaluate you on the following competencies, please do not provide a separate written response.
* Information Resources Strategy and Planning
* Information Technology Program Management
* Project Management
* Systems Life Cycle
Veterans' preference does not apply. Preview the job questionnaire *********************************************************
* Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
* Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
A complete application consists of the following:
Resume showing relevant experience; cover letter optional. Your resume must list your educational and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week. If applying under CTAP/ICTAP your resume may be used to validate your responses to the scored occupational questionnaire. Your resume should also indicate your citizen the Selective Service System if you are a male born after 12/31/59.
Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation.
CTAP and ICTAP Eligibles: CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: ************************************************************************************************************************ CTAP applicants MUST submit the following documents: A copy of your RIF separation notice, a copy of your latest performance appraisal including your rating, a copy of your most recent SF-50 "Notification of Personnel Action", noting current position, grade level, and duty location, any documentation from your agency that shows your current promotion potential.
ICTAP applicants MUST submit the following documents: A copy of your RIF separation notice, a copy of your latest performance appraisal including your rating, a copy of your SF-50 "Notification of Personnel Action", documenting your RIF separation, noting your position, grade level, and duty location, any documentation from your agency that shows your current promotion potential.
OPM must authorize employment offers for former or current Political Appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information. Submit proof of your former or current status, such as your SF-50. Please see here.
NOTE: You will not be considered if you fail to provide all required documents.
Are you a current or former federal employee? Submit a copy of your most recent SF-50, Notification of Personnel Action that demonstrates your eligibility for consideration, e.g., length of time you have been in your current grade; your highest grade held; your current promotion potential and proof of permanent appointment if applying based on an interchange agreement. Examples of appropriate SF-50s include promotions, within-grade increases and accessions.
OPM must authorize employment offers for former or current Political Appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information. Submit proof of your former or current status, such as your SF-50. Please see here.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
* How to Apply
Complete applications for this vacancy must be received on-line by 11:59p.m ET 01/21/2025. To begin your online application, click the Apply Online button and follow the prompts to register or sign in to USAJOBS, take the online questionnaire and submit the required documents to provide proof of qualifications. If you are claiming veterans' preference, you will be required to submit proof. See Required Documents section for more detail regarding a complete application package.
High self-assessment in the vacancy questions that is not supported by information in your resume and/or supporting documents may impact you or eliminate you from consideration.
If claiming eligibility under the VOW Act: The VOW Act requires Federal agencies to treat active-duty service member as veterans, disabled veterans, and preference eligibles, when they submit, at the time they apply for a Federal job, a "certification" of active service in lieu of a DD214. In order to be considered under the VOW Act, the certification must specify that the service member is expected to be discharged or released from active
Technical Support Specialist
Ashburn, VA
TITLE: Technical Support Specialist DEPARTMENT: Information Technology REPORTS TO: Technical Services Manager STATUS: Full-time The Washington Commanders is seeking a dedicated & energetic technology professional to join our Technology Staff as a Technical Support Specialist. This position will split their time between facilities in Ashburn, VA, College Park, MD, and Landover, MD.
This position responds to user related questions/issues and interfaces with other departments. Provide end-user support, training and to perform workstation deployment, updates, maintenance, and user administration.
PRIMARY RESPONSIBILIITES
Offer support for hardware, software, and network-related issues to Washington Commanders staff
Maintains technical proficiency on all Commanders end-user computing platforms: personal computers and laptops, Windows 10/11, Mac OS, Microsoft Office, web-based applications, film system, accounting tools, CRM, Adobe Creative Cloud, and other internal applications
Configure, deploy, & support all laptop, desktop and mobile devices and related office software systems
Utilize ticketing system to track, prioritize, and resolve technical support requests efficiently
Maintain Detailed records of support requests and contribute documentation of processes to continuously grow the knowledge base
Microsoft Office 365 Suite, Entra ID, Endpoint Manager, Exchange, and SharePoint administration
Identify and resolve technical issues through effective problem-solving techniques.
Work closely with other IT professionals to escalate and resolve complex issues.
Conduct training sessions to help users understand and utilize technology effectively.
Assist in the maintenance and updating of IT systems and infrastructure.
Configure, deploy, and manage mobile devices using MDM technologies such as Microsoft Intune, AirWatch, or Apple Business/Mobileiron
REQUIREMENTS:
Minimum two years of experience in a technology support position, 3-5 years preferred
Ability to effectively diagnose and repair computer hardware and software problems
· Proficient in overseeing diverse technology projects and handling various technical responsibilities
Excellent organizational and communication skills are necessary
Individuals must be highly dependable, analytical, and process oriented.
Assist in game day preparations and testing, as well as game and event day support for various systems
Answer support calls from help desk and track problems in a ticketing system
Maintain desktop and device compliance policies by enforcing company security settings, software settings and user restrictions
· Experience with supporting Windows Servers, including but not limited to Active Directory, File shares, DHCP, and DNS.· Understanding of basic cyber security principles and practices
Minimum physical requirements: able to travel to and gain access to various areas of the stadium for prolonged periods of time during games and events; able to lift and transport up to 50 pounds
Availability to work during standard support hours (M-F, 7:00 AM to 10:00 PM) along with occasional after-hours and weekend support
Other related duties as assigned
Preferred Qualifications:· Certifications in relevant IT fields (e.g., CompTIA A+, Network+).· Experience with remote support tools and techniques.· Experience with Microsoft 365 administration in a hybrid setting· Familiarity with ITIL practices
Benefit Offerings and Pay
Comprehensive medical, dental and vision coverage
401k
Starting Hourly Rate: $24 - $26 / hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Associate Service Desk Technician
Ashburn, VA
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.
Grow Your Career with NTT DATA
Provide customer service, troubleshooting, as well as incident escalation for all users contacting the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians.
What you'll be doing
ESSENTIAL DUTIES & RESPONSIBILITIES
* Answers company operator calls and direct them to the appropriate person.
* Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.
* Records required customer and problem information, updating records with appropriate journal entries of activities.
* Elevates complex and/or high priority incidents or requests to appropriate personnel or support groups for timely resolution.
* Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
* Provides corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts.
* Coordinates with third party vendors to provide the best possible product & support to end users.
* Performs software, hardware and firmware upgrades as necessary.
* Thoroughly documents steps taken to resolve incidents.
* Assists in the management of asset lifecycle activities.
* Maintain printer and copier supplies.
* Performs initial investigation and/or troubleshooting of system and network issues to determine root cause and resolution.
* Handles cell phone provisioning and tracking following established BYOD and other policies and procedures.
* Documents support procedures.
* Participates in training and mentoring of Service Desk Technicians.
* Performs desktop software license management and inventory control.
* Acts as communication coordinator and situation manager during any critical incidents call bridge events.
* Performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
* Good problem-solving skills.
* Good troubleshooting skills.
* Good documentation skills.
* Proven ability to work independently.
* Ability to work well in a team environment.
* Ability to accommodate flexible work schedules.
* Ability to work in a fast paced environment.
* Strong customer service and interpersonal communication skills with a dedication to customer satisfaction.
* Type a minimum of 35 wpm.
* Technical knowledge of PC hardware, operating systems, and networking.
#GlobalDataCentersCareers
EDUCATION & EXPERIENCE
* High school diploma or GED required.
* Associate degree or technical training school preferred.
* Minimum of 3 years experience.
* A+ and/or Network + certification a plus.
PHYSICAL REQUIREMENTS
* Able to climb ladders and work on raised platforms.
* Able to hear and speak into a telephone and 2-way radio.
* Ability to distinguish colors on wiring and cables to ensure safety protocols are followed.
* Ability to work in confined spaces.
* Requires ability to lift and carry objects weighing up to 50 pounds.
* Requires the ability to kneel, stand, walk great distances, climb stairs/ladders
* Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.
WORK CONDITIONS
* Typical data center work environment with varying temperatures and loud noises.
* Extensive daily usage of a computer or workstation.
* Work on site; no telecommuting.
SPECIAL REQUIREMENTS
* May be required to work second and third shifts on occasion, or as scheduled.
* Must possess a current, valid state-issued driver's license.
This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $ 27.80 - $ 34.70 and is eligible for overtime pay in accordance to local state and federal 'Wage and Hour' requirements.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
Workplace type:
On-site Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
Contract Investigative Technician - Norfolk, VA
Norfolk, VA
The 1099-Contract Investigator Technician is responsible for conducting record checks for federal background investigations on a contract basis in direct support of national security and suitability investigations.
Conduct fieldwork, specifically retrieval of records, to produce reports of investigations (ROIs) in compliance with all laws, federal standards, and federal agency regulations.
Accept fieldwork assignments for travel throughout the geographic area of responsibility.
Opportunities for temporary duty yonder (TDY) assignments outside of assigned geographic area.
Meet investigative deadlines as assigned by ADC LTD NM.
Demonstrate strong verbal and written communications skills and exhibit professional demeanor in a time-sensitive work environment.
Monitoring, maintaining, conveying and appropriately destroying data and documents.
Meet government and industry standards for quality, integrity, timeliness and productivity.
Maintain compliance with all mandatory and assigned training, security, and credential requirements.
Develop and maintain professional, courteous, and cooperative working relationships with ADC employees and contractors.
Report trends and updates to work environment observed in the field.
Perform other duties and responsibilities related to the position as required.
The ADC compensation range is an estimated range reflecting what an ADC independent contractor might earn for working 40 hours per-week starting at the base rate. ADC independent contract investigators receive compensation for the number of assigned cases completed and not an annual salary.
Other details
Job Family Contractors-1099
Pay Type Hourly
IT Administrator III
Blacksburg, VA
IT Administrator III #24-817 Blacksburg, Virginia, United States Job Description VPT, Inc., is currently seeking an **IT Administrator III** to primarily lead advanced technical support for end users, with a secondary focus on Microsoft Business Central (BC) / ERP systems and SQL databases. In this role, you will provide expert-level assistance to users, troubleshooting complex issues, and ensuring the smooth operation of critical business applications. Knowledge of Python is a plus, allowing for additional automation and efficiency enhancements across IT operations.
**Key Responsibilities:**
* **Tier 3 Helpdesk Support:** Provide top-tier support for Microsoft BC/ERP applications, resolving escalated issues from the helpdesk and working directly with end users to ensure problems are solved efficiently.
* **Advanced Troubleshooting:** Lead the troubleshooting process for complex technical issues involving Microsoft BC/ERP systems, SQL databases, and related IT infrastructure.
* **End User Assistance:** Serve as the primary point of contact for senior-level helpdesk issues, guiding end users through troubleshooting, configuration, and optimization of their software and hardware environments.
* **Application Support:** Support Microsoft BC/ERP applications, addressing user concerns, managing system updates, and ensuring smooth day-to-day functionality.
* **SQL Database Support:** Assist with the maintenance, querying, and troubleshooting of SQL databases to ensure data integrity and efficient reporting processes.
* **Automation & Scripting (Bonus):** Utilize Python,Powershell, and Tanium (optional but preferred) to streamline repetitive helpdesk tasks, enhance reporting, or improve data handling and application performance.
* **Incident Management:** Track, document, and escalate incidents as necessary, ensuring timely and effective resolution while maintaining strong communication with users and stakeholders.
* **Collaboration:** Collaborate with other IT teams, including network administrators and system engineers, to solve multi-layered issues that span across different areas of the IT infrastructure.
* **System & Process Documentation:** Maintain detailed logs, manuals, and documentation of helpdesk procedures, solutions, and configurations to streamline future troubleshooting and knowledge transfer.
VPT offers an excellent benefits package immediately upon full-time hire including health, vision and dental insurance, 401k, disability insurance, life insurance, flexible spending accounts and paid time off.
Salary will be discussed with applicant and is dependent upon education and experience.
VPT, Inc. is an Equal Opportunity/VET/Disability Employer
Requirements
* Education: Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent work experience will be considered.
* Experience: Minimum of 5 years in IT helpdesk or technical support, with a focus on Microsoft BC/ERP systems and SQL database environments.
* Technical Skills:
+ Strong proficiency in Microsoft BC/ERP support, troubleshooting, and administration.
+ Solid understanding of SQL databases and basic maintenance, query, and optimization techniques.
+ Experience with Windows Server environments, Active Directory, Azure, and O365 and desktop/laptop troubleshooting.
+ Python, Powershell, etc. scripting knowledge (preferred but not required) for automation and efficiency improvements.
* Customer Service: Proven ability to deliver excellent end-user support in a high-paced, solution-oriented environment.
* Problem-Solving: Strong analytical and troubleshooting skills for resolving complex technical issues with minimal supervision.
* Communication Skills: Clear and effective communication, both verbal and written, with technical and non-technical users.
Bonus Skills:
* Experience with Microsoft Power BI, Power Automate, or Azure services.
* Background in supporting ERP systems in industries such as manufacturing, finance, or logistics.
Because of the nature of this position, a US Person is required
Markel 2025 IT Internship
Richmond, VA
Markel 2025 IT Internship page is loaded **Markel 2025 IT Internship** **Markel 2025 IT Internship** locations Richmond, VA time type Full time posted on Posted 30+ Days Ago job requisition id R0019002 Markel is seeking interns to join our Summer 2025 internship program within our IT space!
If these skills describe you: change leader, agile, API, data analytics, cloud, innovation, DevOps, teamwork and fun, then we want to talk to YOU. If you are ready to influence on a massive scale, drive disruptive change and make a tangible difference, then look no further…Markel is where you want to be!We have internship opportunities in several areas of our Technology organization
* IT Support Services
* API Management & Innovation
* DevOps/Quality Engineering
* Data Services
* US Specialty Insurance
**Qualifications:**
* Current college student (rising sophomores, juniors, or seniors) pursuing a bachelor's degree in Computer Science, Information Systems, other related field or military experience
* Strong academic performance (3.0 GPA minimum)
* Quick learner, with ability to adapt to changing environments
* Ability to effectively prioritize and execute tasks independently in a high-pressure environment
* Ability to interact professionally with a diverse group
* Strong problem-solving abilities; keen attention to detail and commitment to meeting deadlines
* Ability to understand how individual and team deliverables fit in to strategic roadmap, assess and communicate changes
* Ability to work in our Richmond, VA HQ or in Omaha, NE for the summer. Housing and relocation are not provided.
* Candidates that will not require sponsorship now or in the future.
* Candidates who have extraordinary potential and share our passion to live The Markel Style. It's our core value which underpins how we do business, while influencing our behavior and exceptional performance.
**Application requirements:**
* Resume
**Who we are:**
Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
**We're all about people | We win together | We strive for better**
**We enjoy the everyday | We think further**
Choose **‘Apply Now'** to fill out our short application, so that we can find out more about you.
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.
**Caution: Employment scams**
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
* All legitimate job postings with Markel will be posted on . No other URL should be trusted
* All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to *********************** .
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the *********************** .
**US Work Authorization**
* US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
locations Richmond, VA time type Full time posted on Posted 30+ Days Ago