How to hire an information technology technician

How to hire an information technology technician, step by step

Here's a step-by-step information technology technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an information technology technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new information technology technician
• Step 8: Go through the hiring process checklist

What does an information technology technician do?

Post an information technology technician job for free, promote it for a fee

Post free

1. Identify your hiring needs

   The information technology technician hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An information technology technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, information technology technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of information technology technicians and their corresponding salaries.

   Type of Information Technology Technician	Description	Hourly rate
   Information Technology Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$13-39
   Technician Support Tier	A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs... Show more	$18-37
   NOC Technician	A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting... Show more	$14-32

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Troubleshoot
   • Technical Support
   • Desk Support
   • Computer System
   • Network Printers
   • Switches
   • SQL
   • Linux
   • OS
   • Java
   • Remote Desktop
   • Mac
   • Tcp Ip

   Check all skills

   Responsibilities:

   • Manage and execute project to remotely upgrade VPN clients
   • Manage incoming tickets and incidents in remedy and troubleshooting.
   • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
   • Analyze and maintain OS and domain account information across systems to ensure efficient and security workstations and virtual computing environments.
   • Provide implementation coordination, vendor management, and training for voice over IP project (VOIP).
   • Work on multiple projects dealing with VMware, server installation, computer repair, web design, and networking.

   More information technology technician duties

3. Make a budget

   Including a salary range in your information technology technician job description helps attract top candidates to the position. An information technology technician salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for an information technology technician in Maine may be lower than in Hawaii, and an entry-level information technology technician usually earns less than a senior-level information technology technician. Additionally, an information technology technician with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average information technology technician salary

   $49,031yearly

   $23.57 hourly rate

   ---

   Entry-level information technology technician salary

   $28,000 yearly salary

   Updated December 20, 2025

   Average information technology technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Hawaii	$84,563	$41
   2	California	$73,523	$35
   3	New York	$60,572	$29
   4	Nevada	$59,997	$29
   5	Michigan	$58,133	$28
   6	District of Columbia	$56,790	$27
   7	Virginia	$52,947	$25
   8	Minnesota	$52,584	$25
   9	Pennsylvania	$51,838	$25
   10	Oregon	$51,806	$25
   11	Arizona	$51,523	$25
   12	Massachusetts	$50,815	$24
   13	Texas	$49,223	$24
   14	Illinois	$49,131	$24
   15	New Jersey	$48,825	$23
   16	Maryland	$48,567	$23
   17	Alabama	$47,111	$23
   18	Ohio	$46,740	$22
   19	North Carolina	$45,565	$22
   20	Washington	$44,466	$21

   Average information technology technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Cravath	$190,535	$91.60
   2	Cheniere Energy	$138,231	$66.46
   3	Microsoft	$134,535	$64.68	155
   4	Chevron	$125,943	$60.55
   5	Cadence Design Systems	$122,281	$58.79	8
   6	Barclays	$121,982	$58.65	1
   7	Intel	$116,950	$56.23	4
   8	Kronos Incorporated	$116,572	$56.04
   9	BMO Capital Markets	$115,601	$55.58
   10	Medtronic	$112,909	$54.28	90
   11	Ernst & Young	$110,652	$53.20	812
   12	Novo Nordisk	$106,656	$51.28
   13	Sanofi Genzyme	$106,267	$51.09
   14	Credit Suisse	$101,038	$48.58
   15	IBM	$100,700	$48.41	131
   16	Marathon Petroleum	$100,456	$48.30	19
   17	General Electric	$99,107	$47.65	6
   18	AIG	$98,947	$47.57	8
   19	UGI	$97,783	$47.01	2
   20	RagingWire Data Centers	$97,182	$46.72

4. Writing an information technology technician job description

   A good information technology technician job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an information technology technician job description:

   Information technology technician job description example

   Looking to join a team where you are able to collaborate, problem solve, and express your ideas, all while supporting our nation's military? These amazing opportunities can be yours as part of the HGB Security Administration team.
   Responsibilities
   
   The IT Risk Management Technician 3 coordinates risk assessment and mitigation activities, integrates risk management into the SDLC. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
   
   Required Qualifications
   1 - 3 years of technical experience Less than 2 years of leadership experience Excellent communication skills, both oral and written Traditional auditing and data analysis experience Technical documentation abilities Proficient knowledge of Microsoft office tools Must be passionate about contributing to an organization focused on continuously improving consumer experiences Our Department of Defense contract requires U.S. citizenship for this position Must be able to successfully receive interim approval for government security clearance (eQIP - electronic questionnaire for investigation processing)
   
   Preferred Qualifications
   Bachelor's Degree in Business Administration, Information Technology or a related field Six sigma certification Project coordination or management experience Metrics and report development experience
   
   Additional Information
   Humana Vaccination Statement
   Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
   
   Work-At-Home Requirements
   • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
   • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
   • Satellite and Wireless Internet service is NOT allowed for this role.
   • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
   
   #LI - EL1
   
   Scheduled Weekly Hours
   
   40

   Copy this example

   

5. Post your job

   To find the right information technology technician for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with information technology technicians they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit information technology technicians who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   To find information technology technician candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   To successfully recruit information technology technicians, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   Sometimes, it's not enough to interview information technology technician candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new information technology technician

   Once you've found the information technology technician candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new information technology technician. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire an information technology technician?