Information technology technician job description

Looking to join a team where you are able to collaborate, problem solve, and express your ideas, all while supporting our nation's military? These amazing opportunities can be yours as part of the HGB Security Administration team.
Responsibilities

The IT Risk Management Technician 3 coordinates risk assessment and mitigation activities, integrates risk management into the SDLC. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications
1 - 3 years of technical experience Less than 2 years of leadership experience Excellent communication skills, both oral and written Traditional auditing and data analysis experience Technical documentation abilities Proficient knowledge of Microsoft office tools Must be passionate about contributing to an organization focused on continuously improving consumer experiences Our Department of Defense contract requires U.S. citizenship for this position Must be able to successfully receive interim approval for government security clearance (eQIP - electronic questionnaire for investigation processing)

Preferred Qualifications
Bachelor's Degree in Business Administration, Information Technology or a related field Six sigma certification Project coordination or management experience Metrics and report development experience

Additional Information
Humana Vaccination Statement
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Work-At-Home Requirements
• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

#LI - EL1

Scheduled Weekly Hours

40

Install, test, modify and terminate network cabling within the U-Haul corporate headquarters and data center environment for the night shift (4pm-12am). Perform server installs, drives, switches, routers, ladder racks, cages and cabinets. Work with physical networking equipment, determine work priorities/manage order commitments. Perform custom installations and troubleshooting as well as conduct advanced testing.
Night Shift:
Monday-Friday from 4pm-12am


RESPONSIBILITIES:


Installation, termination, testing and labeling of all cross-connects within the data center. Moving and installation of cabinets and relay racks. Troubleshooting circuits with use of circuit testing equipment. Perform remote hand services with internal IT teams. Hardware installation including but not limited to: shelves, power strips, rails, cable management, and networking equipment. Report current status via the ticketing system (Cherwell), shift reports, and email. Maintain accurate records and document all problems. Exhibit quality workmanship on all work and maintain data center cleanliness. Escalate SR's that require additional information. May perform other duties as assigned.



KNOWLEDGE, SKILLS AND ABILITIES:


Knowledge of cable limitations (distance limitations, etc.) Able to read installation drawings (Visio drawings/spreadsheets/CAD). Data center skills such as installing/moving equipment, replacing defective components and cabling. Basic understanding of booting process and commands. Troubleshoot switched / multiplexed / Media converted cross connects and intra-building cross connects. Familiarity with System Command Languages. Familiar with data center operations concepts working with generators, UPS systems, PDUs, chillers, air handlers, and fire alarm systems. Basic understanding of AC/DC power principles. Experience with installation and repair of commercial alarm, card access systems and/or CCTV systems One or more of the following certifications: Fluke CCTT Copper, Fluke CCTT Fiber, Digital Lightwave Testing, BICSI Level II Copper, BICSI Level II Fiber, Comp-TIA A+, Comp TIA Network+ Preferred but not required.



MINIMAL REQUIRTMENTS


1-3 years of related work experience with server builds in a production data center environment. 2-5 years structured cabling experience
High School Diploma or GED required. Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation. Able to lift up to 50 lbs. Able to workdays/nights/weekends/holidays, if needed and/or required General knowledge of safe working practices (e.g., familiar with proper tool safety, eye protection, ladder safety, etc.). Proficiency with basic operations of a PC is necessary; Proficient in MS Office applications preferred Strong organizational, time management, and prioritization abilities Possess strong communication skills.



Perks of joining the U-Haul fleet:


Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members becomes the happiest and healthiest they can be.

Here are just some of the programs U-Haul has available:

Full Medical coverage Prescription plans Dental & Vision Plans New indoor fitness gym Gym Reimbursement Program Registered Dietitian Program Weight Watchers Onsite medical clinic for you and your family Career stability Opportunities for advancement Valuable on-the-job training Tuition reimbursement program Free online courses for personal and professional development at U-Haul University® Business and travel insurance You Matter Employee Assistance Program Paid holidays, vacation, and sick days Employee Stock Ownership Plan (ESOP) 401(k) Savings Plan Life insurance Critical Illness/Group Accident 24-hour physician available for kids Subsidized gym/ membership MetLaw Legal program MetLife auto and home insurance Mindset App Program 50%Discounts on cell phone plans, hotels, and more LifeLock identity Theft Savvy consumer wellness programs- from health care tips to financial wellness Dave Ramsey's SmartDollar Program U-Haul federal credit union Wellness Program



Family Traditions:


U-Haul is family. In many cases, that's not just figurative talk. Generations of the same families often choose to build careers here, realizing that a personal investment in U-Haul means providing for each other. U-Haul was founded in 1945 by the Shoen family in Ridgefield, Washington. After a year of innovations, the company relocated its headquarters to Phoenix, Arizona. U-Haul helps families move from locations in all 50 states and 13 Canadian Provinces and Territories. Today, U-Haul has grown into more than trucks and trailers, we offer a variety of services such as U-Box, Self-storage and Moving help. When a family entrusts U-Haul and its services with their loved ones and possessions amid the stress and adventure of a move, we embrace that awesome responsibility. A caring culture means catering to our millions of annual customers. But it also means supporting our thousands of dedicated Team Members.

AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Shift:
11:00pm-7:00am EST


Summary of Position Responsibilities:
Provide monitoring, restoration of service, and change related activities in a 24/7 IT Operations Data Center. Provides change and hardware break/fix support for server environments. Support centralized distributed IT environments to ensure the availability of applications and throughput in accordance with OLAs, SLAs, and other requirements. Oversee process and documentation updates and improvements while providing an interface and support of IT partner teams.


Primary Responsibilities:


Performs monitoring of enterprise-wide architecture to ensure optimal availability; Performs restoration of service of identified incidents. Perform change related activities; Installs and maintains VMware, VSphere, and Microsoft Windows based server environments. Monitors incident, problem, change, and service request queues, ensuring items are addressed in a timely and appropriate manner. Independently pursues tasks as directed by management; Identifies areas in the data center for improvement.



Required Experience:


3+ years IT experience in a large environment such as a Data Center or similar environment. Experience with major operating systems, hardware, , IT management tools, major database and middleware components, storage, back up.



Preferred Experience:


Bachelor's degree in Computer Science, Information Systems or related field, or equivalent work experience. ADP or equivalent certification preferred, or must be obtained within 6 months of employment. US citizenship is a requirement for certification. Good communication skills, ability to build effective partnerships with peer groups, vendor staff, etc. Ability to focus on multiple tasks and projects, potentially in parallel with regular monitoring and restoration of service activities.



Travel:
5%


At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.



#LI-WRAPJOB



MetLife:


MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the “World's Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.