Information Technology Technician remote jobs

Tabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level. We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we're looking for an L-1 Technical Support who is enthusiastic and a self-starter that understands restaurant/hotel operations, highly technical and organized, and can work with our customers in a professional and customer-centric manner both on the phone and in person. Must develop a comprehensive understanding of our solutions suite, collaborate with the operations and product teams to ensure flawless execution of the support process, help us build and improve our existing processes, and grow with us as we continue to expand. ONLY APPLICANTS BASED IN THE GREATER DALLAS AREA WILL BE CONSIDERED AT THIS TIME. What You'll Love to Do: Provide customer technical support by phone, email, and chat to identify and troubleshoot hardware and software issues. Perform menu changes and order workflow adjustments as per customer instructions. Notate and close service tickets as per service level agreements and escalate urgent matters that require management attention. Gather and communicate data from multiple sources from relevant parties to provide timely solutions. Perform customer deployment and implementation activities (configurations, network configuration and setup, menu/item maintenance as needed), and provide best-practice coaching as related to the Tabit suite of products. Work with the product team to stay updated on product knowledge and be informed of new functions that can benefit all customers. Who You Are: 1+ years of experience working in a full-service restaurant in a FOH role is highly desired. B.A/B.S or preferred but not required. Comprehensive experience providing technical and networking support for software, hardware, and networking related issues in addition to superior customer service & troubleshooting skills, in the restaurant technology space. Prior experience with legacy and cloud-based POS systems such Aloha, Digital Dining, Revel, Toast, Micros, and others. Must be willing to work flexible hours including overnights, weekends, and holidays. Demonstrated ability to learn new software solutions quickly. Experience in a training/implementation/technical support role. Ability to organize and serve the needs of multiple customer accounts. Multi-tasking and time management skills. Must be able to lift up to 50 pounds and be able to work on your feet for long periods of time. Must have excellent verbal & written communication and interpersonal skills. Innovative, driven, motivated, results-oriented and energetic. Requires excellent customer service skills with a demonstrated customer-focused, service-first attitude. Complex problem-solving skills and attention to detail are required. Possess outstanding decision making and analytical skills. Highly technical & sharp and understand mobile technology (iOS especially) and network infrastructure (Routers, Switches, Access Points, etc). Experience working with a CRM/Helpdesk tool, preferably Zendesk. The Perks: Competitive compensation package Medical, Dental, Vision, 401(k) with company match, Life, STD, LTD, and accident insurance Stock options Health Savings Account Free lunch and snacks in office Pet Insurance Employee Referral Program Flex Spending plan Cell phone allowance Generous PTO and paid holidays Hybrid or remote work environment Amazing team culture And much more!

Inclusively is partnering with a global professional services company to hire a Tech Support Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.** Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers-accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform. You Are: The Information Technology Shared Services group is an internal Global IT organization for the company. We run the daily IT operations in our U.S. offices, including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction. The Work: Provide service to customers at our Solutions bars resolving technology issues on our laptops Provide weekly laptop inventory to our inventory management group Provide customer support floor walks to engage with customers Develop strong relationships with clients and gain the trust of key advisors Engage in small local projects such as maintenance and repairs of technology Continue to learn and develop your technical skills and business expertise Continue to learn and develop your AI skills and capabilities This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel. Note: This role is full time in the office in NYC without the option to work remotely, as you will be working directly with the company's employees at our IT Solutions bars. Here's What You Need Minimum 1 years experience with Customer Technical Support Minimum 1 years experience with Customer Experience Management. Minimum of 1 year of experience in Service Desk or Desktop Support Minimum of 1 working with ITIL software such as Service Now or Remedy Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience Strong communication skills to interface with non technical stakeholders, senior leadership and executives High School Diploma or GED Bonus Points If: Comp TIAA Certifications ITIL Foundations Certification Customer Satisfaction experience Quality Assurance QA experience Hourly Salary Range $21.39 to $49.57

The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction

Join a growing Managed Service Provider that values your time, skill, and growth. Every hour you work is paid, including overtime. We are looking for a Level 2 IT Support Engineer to deliver technical excellence, resolve escalations, and support a wide variety of clients both remotely and on-site. This role offers a path for advancement and the chance to work directly with clients in a hands-on environment. Hybrid work-from-home flexibility is discussed and evaluated during semi-annual performance reviews, giving you the opportunity to earn trust and independence over time. Responsibilities • Handle escalated support tickets from Level 1 technicians and resolve complex technical issues • Provide both on-site and remote support to clients, ensuring fast and effective service delivery • Administer and support Microsoft 365 tenants and Azure environments • Perform installations, upgrades, and maintenance across hardware, software, and network infrastructure • Troubleshoot issues involving switches, routers, and firewalls • Configure and deploy new workstations and servers • Assist with infrastructure projects and migrations • Maintain clear documentation and communicate effectively with clients and team members Qualifications • At least 1 year of previous MSP experience • Strong experience supporting Microsoft 365 and Azure • Knowledge of networking fundamentals including VLANs, DNS, DHCP, and VPNs • Hands-on experience with hardware setup and endpoint management tools • Strong communication and customer service skills Benefits • Health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Travel and education reimbursement • Paid overtime for every hour worked • Ongoing training and certification support • Hybrid work flexibility available after semi-annual review If you are an experienced MSP technician who enjoys solving complex problems, building client relationships, and being rewarded for your time and results, we would love to hear from you.

Job Title: Desktop Support/ISM Technician Contract duration: 12+ months Contract (need local), Infrastructure Service Management (ISM) provides support and management of all desktop assets, including end-user technology, voice equipment, mobile phones, and desktop peripherals, in accordance with company policies as specified in the PPM. ISM is the primary point of contact for corporate services (e.g., building and move management, and facilities management) move projects, as well as the escalation point for any IMAC-related activities in the region. Technology Data Bearing Assets (DBAs) are defined as technology assets that store data persistently as an intended purpose or have residual data stored as a result of the intended purpose. ISM relies on a regional team whose role includes receiving, building, configuring, installing, moving, repairing, and decommissioning desktop assets. The ISM team is also responsible for inventory management and provides procedural support to ensure projects are executed in accordance with established operating instructions. Key Responsibilities Minimum 5 years of exp. Imaging the machine, Asset Management Hardware inventory management, ensuring stock levels are constantly monitored. Hardware request and receipt through the internal ordering system. Actively monitoring the ticket queue and managing requests through to completion. Housekeeping of IT rooms. Supporting events like annual power-down post-desk checkouts (PC/monitors/mouse + keyboard/desk phone/headset/webcam). Supporting hardware decommissioning events. Supporting business moves/changes - ensuring involvement in the early stages of planning. Managing escalations through to conclusion. Managing client expectations. Setting up and installing temporary training rooms/office-wide events (e.g., expos). Comms room patching. Supporting work-from-home hardware requests. Ensuring that policies and guidelines relating to overtime and expenses are adhered to, as well as local guidelines for cost control. Managing workload to ensure assigned activities are completed within targets defined within SLAs/OLAs. Demonstrating high levels of customer care behaviors at all times and adopting a consistent commitment to providing a customer-focused, quality service. Working across lines of service to ensure a coordinated approach to providing support for customers. Actively participating in a program of continuous service improvement, taking ownership of actions that deliver results. Performing basic troubleshooting, system upgrades, and replacements for employees. Deploying equipment for new hires and refreshes and collecting equipment from offboarded employees. Evaluating user requests and requirements and recommending effective technological solutions. Installing, configuring, and troubleshooting hardware, including desktops, laptops, and peripherals. Working outside business hours and participating in additional weekend work as required. Imaging/re-imaging computers, configuring IP phones, and setting up mobile phones.

● Provide technical support for office staff, consultants, and guests regarding AV and IT systems. This includes, but is not limited to, managing issues and requests-logged as tickets-related to computer hardware and software, mobile devices, network connectivity, video conferencing, convening space systems, and teleconference systems, as well as any other related technical tasks. ● Provide technical support and set-up assistance for audio/video (AV) equipment and connectivity to support client staff, consultants, and external groups utilizing office facilities for meetings, presentations, and other AV activities. ● Provide support and assistance for system or application testing carried out by the client's AV and IT Department. ● Assist in implementing ongoing preventive maintenance and updates as needed. ● Ensure convening systems are updated and tested, and provide necessary support as required ● Assist in resolving critical AV system issues and be available as needed ● Assist the AV and IT department in ensuring the physical and network security of the office's systems. ● Responds to end-user calls promptly, adhering to the Service Agreement Level (SAL). Escalates unresolved issues to the appropriate internal level, follows up on status, and provides timely updates. ● Provide essential remote support for technical issues encountered by staff working from home or in flexible arrangements. ● Collaborate closely with the New York Information Technology department and the Global Service Desk to coordinate and escalate tickets that require further assistance or fall outside the core responsibilities or access rights. ● Record and update all service issues, requests, and change requests in the client's ticketing system. ● Assist the IT department in ensuring proper accounting of the client's AV/IT assets. Track all asset changes and update the client's asset tracking system as needed. ● Provide periodic status reports covering all ongoing issues, requests, change requests, system status, inventory status, and completed activities. The operational support scope for these categories includes fulfilling the following functions: ● Product updates and upgrades are subject to client policies and procedures ● System proactive maintenance and monitoring of IT equipment. ● Proactive tracking of video conferencing and convening equipment. ● Root cause analysis that may interrupt AV system and office, convincing space ● Problem Management of incidents occurring due to the monitoring agent identification ● Telephonic call answering ● Monthly activities report consolidation. Qualifications and skills requirements of the assigned resource ● Proven experience in AV/IT service desk or other tech customer support role. ● Tech-savvy with good working knowledge and understanding of AV systems, computer systems, mobile devices, and different tech products. ● Technical ability to diagnose and resolve basic technical issues. ● Excellent verbal and written communication skills in English ● A technical, logical thought process and customer-oriented ● An ability to prioritize and escalate. ‘● Familiar with ITIL Foundation ● CompTIA's A+ and Network+ certificates Education: Bachelor's degree or higher with a technology focus. Majors include Math, Engineering, Computer Science, Computer Information Systems, Information Technology, Cyber Security, and others. 3.0 GPA or higher. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Our client requires all the employees working on this engagement to be COVID-19 vaccinated. If you need a reasonable accommodation for a sincerely held religious belief or medical condition, please contact ************************

At Titan Financials, we empower individuals and families through financial education and wealth-building strategies. Our mission is to provide clients with the knowledge, tools, and protection they need to build long-term financial security. We're expanding our team with IT professionals who want to transition into a more flexible, rewarding, and purpose-driven career. Role Description - This Is NOT an IT Job Are you an IT professional, systems engineer, help desk specialist, network technician, cloud engineer, or tech expert who wants: Freedom of time A career with less burnout Long-term financial stability Full control over your income and schedule If so, this opportunity is designed for you. This is not an IT position. There are: ❌ No support tickets ❌ No troubleshooting ❌ No on-call schedules ❌ No technical maintenance ❌ No deployments or outages Instead, this is a career transition opportunity where your analytical thinking, communication skills, and problem-solving abilities translate perfectly into helping individuals and families strengthen and “secure” their financial future. This is a fully remote, commission-based (no cap) role as a Financial Professional, ideal for IT workers seeking a flexible, scalable, and meaningful income stream. Flexible Schedule | Part-Time or Full-Time | 1099 Contract | Zero IT Work | Full Training & Mentorship Provided What You'll Do Educate clients on key financial concepts such as income protection, retirement strategies, debt management, and wealth building. Help families strengthen their financial “infrastructure,” applying the same organized, logical thinking used in IT. Build trust-centered relationships through transparency, communication, and ethical guidance. Identify clients' financial needs and create tailored strategies to help them reach long-term goals. Collaborate with a supportive team (many with IT backgrounds) who provide weekly mentorship and training. Build and manage your own client base while enjoying complete schedule flexibility. Why IT Professionals Excel Here IT workers succeed in this field because their core strengths apply naturally: ✔ NOT an IT Job - No Burnout Say goodbye to: Help desk queues Escalations Late-night outages On-call rotations High-stress deployments This career supports balance, wellbeing, and long-term stability. ✔ Freedom of Time & Remote Flexibility Work when you want. Work where you want. Design a career around your life-not the other way around. ✔ High Long-Term Earning Potential No salary cap. Residual income opportunities. Your income reflects your effort and skill-not your hours. ✔ IT Skills Transfer Seamlessly Analytical Problem-Solving: Break down financial concepts like you break down technical issues. Clear Communication: Explain financial strategies the same way you explain complex systems. Logical System Thinking: Build solid financial foundations like you build stable infrastructure. Ethical Standards: Confidentiality and trust are second nature to IT pros. Solution-Oriented Mindset: Identify gaps, solve problems, and implement strategies. Career Growth Path After 3 Months Within your first 90 days, you will have: Earned your U.S. State-Issued Life Producer License Completed our comprehensive training program for independent agents Gained a strong understanding of how to educate clients on essential financial concepts Participated in weekly 1-on-1 coaching and group training sessions Developed confidence in guiding clients and communicating value Earned your first promotion, recognizing your growth and early accomplishments After 1 Year By your first year, you will have: Mastered the responsibilities of the position with efficiency and confidence Built strong internal relationships with mentors and fellow professionals Been trusted with greater responsibilities as your expertise grows Achieved your second promotion, with a clear path toward becoming a Broker Created a lifestyle with more freedom, less stress, and greater financial stability than most IT roles can offer Basic Qualifications 18 years or older U.S. Social Security Number Able to pass a background check Willing to obtain a state life/health insurance license (training provided) Professional, ethical, strong communication skills Benefits 100% remote Flexible scheduling High-income potential Leadership development and ongoing support A positive, collaborative work culture No prior financial background required Location United States (Remote) Your Next Step If you're an IT professional ready to transition to a more flexible, less stressful, and more financially rewarding career-this is your opportunity to shift from supporting technology to helping families build strong financial systems. Job Types: Full-time, Part-time Application Question(s): Are you willing to undergo a background check, in accordance with local law/regulations? This position does require investment costs to obtain the proper license; if you are not currently licensed, are you willing to go through the steps to get licensed? You acknowledge this position is 100% remote working part-time of 10 hours per week. You acknowledge this position requires a minimum of 10 hours per week, attending weekly group trainings, and weekly 1-on-1 trainings to be successful. You acknowledge this position is 100% commission with no base pay and is designed to work alongside a full-time position. Work Location: Remote

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

IS ON-SITE IN SOUTHAMPTON, NY THIS IS NOT A REMOTE JOB Important Note on Location & Housing Due to the nature of this role, candidates must already reside within a reasonable commuting distance of Southampton, NY. Please do not apply if you are out of state or planning to relocate. Housing in this area is extremely limited and expensive, and the compensation for this position does not support relocation or long-distance commuting. Thank you for your understanding. Summary: To support, maintain and expand current IT and infrastructure capabilities. Duties and Responsibilities: · Physical Installation and management of network, security, and phone systems · Provide maintenance and support to company issued equipment such as individual works stations, printers, and RF scanning devices · Manage software license and installation as well as providing instruction to the staff regarding proper usage of said software. · Provide end-user support on third party software programs such as online billing, mobile applications, and control systems commissioning. · Perform ERP system data and user maintenance · Responsible for procuring equipment and software as needed and within budget · Produce reports as needed for management from multiple data sources. Competencies: · Proficient with Microsoft Office Suite with a strong emphasis in MS Excel · Excellent interpersonal and customer service skills · Firm understanding of existing network programs and capabilities · Strong analytical and problem-solving skills · Excellent troubleshooting ability · Experienced working in a Windows Operating system environment · Basic Programming and Web Design knowledge Requirements · Associate degree in Computer Science or equivalent experience · At least (2) years of experience in network maintenance or user technical support preferred · A+, Network+, and similar certifications preferred · Perform upgrade and maintenance tasks during designated maintenance windows · Must be able to lift up to 50 lbs. · Must be able to communicate effectively with coworkers, managers and vendors. · Ability to frequently stand, walk, kneel, bend, reach and work in hot and cold temperatures. · Must represent the company in a positive and professional manner. · Must be able to work with minimum supervision.

Our North West Houston client is looking to add an Infrastructure Team Lead! This role is direct hire with a hybrid schedule (4 days in office and 1 day work from home).The Infrastructure Team Lead will be 75% hands on work and 25% people management. The ideal candidate will have a deep understanding of Windows/Linux severs/systems and VMWare virtualization, and strong Azure experience. Responsibilities: Manage a team of System engineers and admins, to carry out day to day operations and data center related activities Manage all virtualized platforms to support critical applications with zero unplanned downtime Responsible for the on-call scheduling to support the business and application teams Manage IT budgets and cost allocations Responsible for carrying out life cycle management for physical and virtual infrastructure Responsible for designing and maintain corporate back up policies Collaborate with other IT system departments Qualifications: Bachelors degree in Computer Science or related field 7+ years of progressive technical experience Strong knowledge in VMware Experience managing Azure infrastructure Linux experience

Remote IT Technician Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits At Heritage Civil Works, we don't just engineer solutions we pioneer the future across pollution control, aerospace, biotechnology, and energy industries. Our people are the core of that innovation, and we invest in them with the same excellence we bring to every project. Were seeking a Remote IT Technician who is passionate about precision, security, and service someone who can power a fully remote, high-performance workforce at the cutting edge of engineering. What You'll Handle: - Provide top-tier technical support for our global team solving hardware, software, network, and systems issues remotely. - Configure, deploy, and maintain devices (laptops, mobile devices) and tools (VPNs, collaboration software, endpoint security). - Manage user access, system updates, backups, and cloud service optimization (Microsoft 365, Google Workspace, etc.). - Support onboarding and offboarding processes ensuring every team member is equipped for success from day one. - Proactively monitor systems, anticipate issues, and implement solutions that strengthen security and efficiency. - Keep precise documentation of IT procedures, troubleshooting steps, and system configurations. - Coordinate with external vendors and escalate complex issues when needed. What You'll Bring: - 2+ years experience in IT Support, Helpdesk, or Systems Administration roles, preferably supporting remote environments. - Expertise with Windows, MacOS, mobile platforms, and common business cloud applications. - Deep understanding of VPNs, endpoint protection, device management, and cybersecurity best practices. - Strong communication skills able to translate technical concepts into clear, user-friendly language. - Highly organized, self-motivated, and comfortable working independently in a remote-first environment. - Bonus points for certifications (CompTIA A+, Network+, Microsoft Certified Professional, or similar). What We Offer: At Heritage Civil Works, we believe investing in our people is investing in our future. As part of our team, you'll enjoy: - Comprehensive Health Insurance (medical, dental, vision) - Professional Development Support (courses, certifications, training programs) - Paid Time Off (PTO) and Paid Holidays because rest fuels excellence - 401(k) Retirement Plan with company matching - Wellness Programs and Mental Health Support - Home Office Stipend to set up your ideal workspace - Performance Bonuses tied to personal and company success - Opportunities for Career Advancement into systems engineering, cybersecurity, or cloud infrastructure roles Join a Team That Moves Industries Forward If you're ready to bring your expertise to a company where precision meets passion, where your work powers real-world innovation, then Heritage Civil Works is ready to welcome you. Apply today. Heritage Civil Works Engineering Tomorrow, Today.

Company: Crystora Dynamics Are you passionate about technology and dedicated to providing top-tier technical support? At Crystora Dynamics, we understand the vital role that IT technicians play in maintaining smooth operations in a fast-paced digital environment. As a fully remote IT Technician, you'll be joining a forward-thinking team that values innovation, work-life balance, and professional growth. Enjoy the flexibility of working from anywhere while being part of a company dedicated to empowering your career journey with comprehensive benefits, ongoing training, and a supportive work culture that prioritizes your development. Job Summary: In your role as an IT Technician at Crystora Dynamics, you'll be the backbone of our technology infrastructure, ensuring our systems run seamlessly. Your responsibilities will span from installing hardware and configuring software to managing cybersecurity and troubleshooting technical issues. This role demands a proactive, self-motivated professional with excellent problem-solving abilities and a commitment to delivering outstanding support. As we continue to grow and innovate, you will be essential in maintaining our technical integrity, providing you with dynamic career growth and learning opportunities along the way. Key Responsibilities - System Installation and Configuration: Set up and configure computer hardware, software, networks, printers, and scanners to ensure that all systems are fully functional and optimized. - System Monitoring and Maintenance: Regularly monitor our IT systems and networks to identify potential issues before they impact operations, maintaining a stable and efficient IT environment. - Troubleshooting and Problem Resolution: Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime and smooth system operations for all users. - User Support and Assistance: Provide timely technical support to end-users via phone, email, and remote sessions. This includes resolving software and hardware queries and assisting with account and password management. - Data Backup and Recovery: Perform regular data backups and manage recovery protocols to protect against data loss, ensuring business continuity in case of system failures. - IT Inventory Management: Track and manage IT assets, ensuring hardware and software are up-to-date and aligned with the latest industry standards and company requirements. - Cybersecurity and Updates: Implement security software, monitor for vulnerabilities, and regularly update systems to guard against potential cyber threats. - Emerging Technology Awareness: Stay informed on new technologies and industry trends, recommending updates and improvements to keep our IT environment on the cutting edge. Requirements - Technical Expertise: Strong background in computer hardware, software, and network management, with experience in diagnosing and resolving a wide range of IT issues. - Certifications: Relevant certifications (such as A+, CCNA, MCSE) are highly desirable. - Problem-Solving Skills: Excellent analytical skills to troubleshoot issues independently and resolve them quickly. - Communication Skills: Ability to communicate technical concepts clearly to non-technical users, delivering exceptional service and building strong relationships. - Adaptability: Capacity to handle multiple tasks under pressure and adapt to shifting priorities in a fast-paced work environment. - Cybersecurity Knowledge: Awareness of cybersecurity best practices and experience with security software and protocols. - Educational Background: A diploma or degree in Computer Science, Information Technology, or a related field. Why Crystora Dynamics? - Fully Remote Role: Work from the comfort of your home while being fully connected to a supportive and dynamic team. - Career Growth: We offer structured paths for career advancement, certifications, and personal development tailored to your goals. - Flexible Hours: Enjoy the flexibility to manage your work hours in a way that best fits your lifestyle and productivity. - Comprehensive Benefits: Competitive salary, health insurance, paid time off, and other benefits to support your well-being. - Collaborative Culture: Join a team that values knowledge-sharing, creativity, and collaboration, where every contribution is recognized and appreciated. Crystora Dynamics is a company that believes in creating an inclusive and enriching environment. If you are ready to leverage your skills in a role where you'll be both challenged and supported, we want to hear from you.

Your Impact Open, remove staples, identify and prepare mail for scanning by inserting barcodes for all incoming TPA claims mail. Assists in uploading documents into Origami Claims system. Enters medical bill payments and vendor fee charges into the system. Cross Training with Claim Administrator tasks. Assigned special projects as needed. Index, Barcode and scan agency mail. Provide clerical support to the Claim Administrators. Successful Candidates Will Have Strong Written and verbal communication skills. Strong organizational skills. Ability to work successfully in a deadline driven environment. Ability to work in the office three days a week. Working knowledge of MS Office Products and Adobe. This position has no direct supervisory responsibilities however it may act as a team leader for special projects. This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This is largely a sedentary role; however, standing to scan documents is part of the process. No expected heavy lifting would be required. Position Type/Expected Hours of Work This is a part-time position. The organization has flexible start times. Evening and weekend work may be required as job duties demand. Travel This position may require some local travel. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Physical requirements of the position are subject to modification to reasonably accommodate individuals with disabilities. Thomas McGee is an Equal Opportunity Employer. Risk Strategies is the 9th largest privately held U.S. brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies is an Accession Risk Management Group company, with over 200 offices and more than 5,000 employees across the U.S. and Canada. Our industry recognition includes being named a Great Place to Work, Best Places to Work in Insurance, and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

Job DescriptionAbout Us: DataSource Technology delivers end-to-end technology deployment and network solutions to healthcare organizations across the United States. We specialize in executing high-volume, multi-site rollouts of critical IT infrastructure with precision and minimal operational disruption. Position Summary: The IT Desktop/TV Installation Technician plays a critical role in supporting large-scale technology installations within new construction environments. This is a hands-on position responsible for physically deploying, installing, and configuring a variety of technology and medical equipmentranging from computers and monitors to printers, ergonomic carts, and wall-mounted devices. This role is ideal for mechanically inclined, tech-savvy individuals who enjoy working with their hands, following structured plans, and learning the technical side of infrastructure deployment. Youll work under the guidance of a Site Lead, senior engineers or project managers while gaining the skills and certifications needed to advance into more senior technical roles. This is a remote position with 100% travel to project sites. Candidates must successfully pass a background check and drug screening, and must hold a valid drivers license. Key Responsibilities Device Deployment & Installation Install, configure, wire manage and verify operation of computers, monitors, printers, TVs, carts, and related devices. Assemble and cable ergonomic carts (e.g., Ergotron) including mounting hardware and power/data routing. Wall-mount and secure displays, monitors, and other equipment according to plans and manufacturer guidelines. Site Preparation & Coordination Stage and inventory equipment prior to installation. Coordinate with cabling teams, electricians, and other trades to ensure proper pathways and connectivity. Follow construction drawings, elevation plans, and device location maps to ensure accurate placement. Testing & Documentation Power on and test installed equipment, ensuring network connectivity and device functionality. Record serial numbers, locations, and configuration status in project tracking tools. Communicate site conditions, issues, or conflicts to the lead engineer or project manager. General Labor & Field Work Use hand and power tools safely to drill, mount, route cables, and secure equipment. Work in active construction sites, ladders, lifts, ceiling spaces, and other environments as needed. Maintain cleanliness, safety, and professionalism on job sites. Required Skills & Competencies High school diploma or equivalent (technical certifications or associate degree a plus but not required) 12 years of experience in one or more of the following: Technology or AV installation Low-voltage cabling Construction or facilities work involving mounting, wiring, or equipment setup Familiarity with basic computer hardware, network connections, and peripheral setup. Ability to read and follow floor plans, elevation drawings, and installation diagrams. Proficiency with basic hand and power tools (drills, levels, pullers, cable tools, etc.). Ability to lift 50+ lbs, work at heights, and operate safely in construction environments. Strong attention to detail, dependability, and willingness to learn. Valid drivers license and reliable transportation to job sites. Preferred Qualifications OSHA 10 or OSHA 30 Certification Basic understanding of Ethernet cabling and network testing tools Prior experience in healthcare or clinical technology deployments Familiarity with structured cabling and mounting systems (Peerless, Chief /ICW arms, etc.) What We Offer Competitive salary based on experience All travel expenses reimbursed Supportive team culture and leadership structure Opportunity to work on large-scale, high-impact technology projects in the healthcare space Physical Requirements Moderate lifting/carrying up to 50lbs.; heavier weights with assistance Sitting & standing for long periods of time Repetitive motions and/or prolonged computer use Working at a fast pace, subject to many interruptions, physical/mental demands Work is primarily based on new construction job sites, including hospitals, clinics, and commercial facilities. All work will include travel and overnight stays across the US. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

84.51° IT / Infrastructure & Cloud Technology - Co-op Program This role requires you to be in office M-TH, with the potential option to work remote on F (if role allows). Housing is not provided for Co-ops. Semester: Spring 2026 Program Duration: January 12 - May 8, 2026 This is a strict start and end date; must be available for the entire program duration - we will not accommodate dates outside of this. You must be available to work full-time (8am-5pm EST) during the whole duration of the co-op semester to be considered. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United Stated and with the Kroger Family of Companies (i.e. H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). SUMMARY: This semester long program is about doing hands-on work while learning about and experiencing our unique culture. You'll spend a semester working directly on a team and will be responsible for real work and seeing it to completion. We look for co-ops that would like to build upon their experience here, and we welcome successful co-ops back multiple times throughout their studies. We encourage and enable students to gain experience in all areas of our Infrastructure & Cloud Technology (ICT) space. ICT includes many different areas of work, each are listed below and we work to rotate co-ops as we invite them back. Co-ops are assigned to one team for the duration of the semester. We give you real responsibility because we know you are capable of doing real work, and we want you to have the opportunity to showcase your talent and develop your skill set. QUALIFICATIONS, SKILLS, AND EXPERIENCE: Pursuing a degree in Information Technology or related subject Must be current student Able to work 40 hours a week (8am-5pm) Adaptable Willing to work collaboratively Problem solving skills Great communication skills Loves to learn new things Fast learner Takes initiative Ability to take direction from mentors CO-OP PROGRAM TEAM PLACEMENTS: Collaboration & Office Technologies: The Collaboration & Office Technology team is responsible for identifying, implementing, and supporting end-user and in-office technology needs for 84.51°. We work to identify the proper solutions while also adhering to our enterprise standards to deliver reliable, maintainable, and secure solutions. We deliver client hardware and solutions that empower our users to deliver on our company's promise to innovate, build products, and deliver insights to Kroger that drive value to their customers. We utilize the following technologies: Windows OS, mac OS management, O365 administration, mobile device management, software packaging, video conferencing, audio visual technologies (mics, speakers, touch panels, projectors), digital signage, SCCM, Jamf Pro, Flexera, BiAmp, AMX, Omnivex, Dell, Apple, Microsoft. Networking and Tech Foundations: The Networking Team administers, maintains and troubleshoots the entire 84.51° full stack network infrastructure and Unified Communication Systems in our data centers and across our branch offices. A high-level view of responsibilities across our entire network include: Intra data center connectivity and Intra-office Ethernet and wireless connectivity Cisco switches, routers, firewalls and wireless controllers Cisco Unified Communication systems for Jabber, IP phones and video conferencing Cisco ISE (Identity Services Engine) for network port security Remote Access and site-to-site VPN Wide Area Network (WAN) connectivity Internet service at branch offices and data centers and related firewall rules The Tech Foundations team designs, installs, configures, and manages a wide range of technologies. The Tech Foundations team supports a wide range of technologies including: Automation, Data Backup/Restore, Data Center Management, Enterprise Storage, Linux Operating Systems, Server Hardware, and Server Security. There is always something new and exciting to learn on our team. Service Desk: The Service Desk is responsible for providing support on all 84.51° products, whether internally developed or off the shelf. The Support Bar/Desk is the front-line support to our internal and external customers, includes computers and end user devices. The role of the Support Desk Analyst is to ensure we do our best to make our customers' lives easier. The Service Desk Analyst is responsible for providing a single point of contact for all IT related user inquiries and issues. Basic understanding of: Task orientated to work tickets to completion with assistance of senior members of the team Basic IT troubleshooting experience Windows, Linux, Operating Systems Networking technologies Database technologies TCP/IP protocol stack HTTP/HTTPS protocol stack Familiarity with command line syntax or willingness to learn Super bonus points for having experience with Python or PowerShell. (This means you would have the ability to: read current scripts, perform troubleshooting of scripts and suggest minor enhancements or perhaps implement these changes to current scripts.) #LI-DNI Pay Transparency and Benefits The stated hourly range represents the entire span applicable across all geographic markets from lowest to highest. Actual hourly offers are structured and will be determined by multiple factors including but not limited to function, office location and education level, in alignment with market data and cost of labor. Below is a list of some of the benefits we offer: Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Wealth: Health Savings Account with matching contribution (requires participation in qualifying medical plan). Happiness: Company paid holidays. Pay Range for Intern/Co-op Programs $20 - $26 USD

Job Description: IT Technician (Remote) Company: Axionova Engineering Limited Position Type: Full-Time, Remote About Us: Axionova Engineering Limited is at the forefront of engineering innovation, delivering cutting-edge solutions to complex challenges in civil engineering, construction, and architectural domains. As part of our commitment to operational excellence, we are seeking a dedicated IT Technician to join our dynamic team remotely. This role offers the opportunity to work with a forward-thinking company that values technical expertise, collaboration, and professional growth. Position Overview: The IT Technician will be responsible for maintaining and improving the company's IT infrastructure, providing support to employees, troubleshooting technical issues, and ensuring smooth daily operations. Working remotely, you will play a crucial role in managing hardware, software, and network systems, contributing to a seamless IT environment for all Axionova Engineering Limited employees. Key Responsibilities: - Technical Support: - Provide first-level support to employees for hardware, software, and network-related issues. - Resolve technical queries via remote support tools, email, or phone. - Document solutions to recurring problems in the companys IT knowledge base. - System Maintenance and Updates: - Perform regular system updates, patches, and upgrades on company devices. - Monitor and maintain the integrity of the company's IT infrastructure, ensuring optimal performance. - Implement and oversee antivirus software and other security measures to safeguard company assets. - Hardware and Software Management: - Manage the procurement, setup, and distribution of hardware (laptops, peripherals, etc.) for employees. - Install, configure, and maintain software applications across company devices. - Manage licenses and subscriptions for essential software tools. - Network Administration: - Monitor network performance and troubleshoot connectivity issues remotely. - Configure and maintain VPN connections for remote employee access. - Coordinate with third-party providers for advanced network issues. - IT Asset Management: - Maintain accurate inventory records of IT equipment and software. - Ensure all equipment is returned and accounted for during employee offboarding. - Collaboration and Projects: - Collaborate with IT teams on larger infrastructure or system implementation projects. - Assist in training employees on new IT systems and protocols. Qualifications: - Education: - Bachelors degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are highly desirable. - Experience: - 2+ years of experience in IT support or a similar role, preferably in a remote setting. - Hands-on experience with operating systems (Windows, mac OS, and Linux). - Familiarity with IT service management tools and remote support software. - Skills: - Strong problem-solving and troubleshooting skills. - Proficiency in network configuration, VPN management, and cybersecurity protocols. - Excellent communication skills and the ability to explain technical concepts to non-technical users. Perks and Benefits: At Axionova, we believe in rewarding our employees generously. Here are some of the benefits youll enjoy in this role: 1. Flexible Remote Work: - Work from the comfort of your home, eliminating commuting time and costs. - Flexible working hours to accommodate your work-life balance. 2. Professional Development: - Access to sponsored certifications and training programs to advance your IT expertise. - Opportunities to attend industry conferences and workshops. 3. Health and Wellness: - Comprehensive health, dental, and vision insurance packages. - Mental health support programs, including access to online counseling services. 4. Generous Leave Policies: - Paid time off, including vacation days, personal days, and sick leave. - Paid parental leave for new parents. 5. Tech Stipends: - Annual technology allowance for upgrading personal devices or setting up a home office. - Access to company-subsidized internet plans to ensure seamless remote work. 6. Retirement and Financial Security: - Competitive salary and annual performance bonuses. - 401(k) retirement plan with company match contributions. 7. Inclusive Culture: - Be part of a diverse, collaborative, and innovative team. - Regular virtual team-building events to foster connections across the remote workforce. 8. Additional Perks: - Access to a company-wide Employee Assistance Program (EAP). - Discounts on travel, fitness memberships, and other lifestyle services. Why Join Axionova Engineering Limited? At Axionova, we don't just offer a job; we provide a platform to grow, innovate, and make a meaningful impact. Our remote-first culture prioritizes flexibility and inclusivity, ensuring every team member thrives in their role. If you are passionate about IT and eager to contribute to a company that values technological excellence, we would love to hear from you! Axionova Engineering Limited is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description The Job Coach is responsible for providing hands-on training and support to clients participating in the Work Adjustment Training (WAT) program, helping them develop both technical and professional skills needed for successful employment. This includes guiding clients in job-specific tasks, workplace behaviors, and essential soft skills such as communication, time management, and problem-solving. The Job Coach fosters a positive, culturally sensitive, and trauma-informed learning environment, building trust and rapport with clients while modeling professional conduct and workplace standards. This role requires strong communication, adaptability, and teamwork skills to support client growth and program goals. This is an onsite, client-facing position. Any work-from-home accommodations require CEO approval for a limited duration, with the expectation of returning to onsite work following the approved period. Responsibilities Common to all Agency Employees: Maintains confidentiality and trust with all employees, customers, participants, and trainees in compliance with HIPAA and organizational policies. Maintains culturally sensitive and trauma-informed interactions with employees, participants, and visitors, and pursues ongoing learning to strengthen cultural competence. Strives for mutually beneficial solutions, values interdependence, and upholds a shared responsibility for the success of the organization as a whole. Represents the agency in a positive and professional manner, demonstrating respect and professionalism in personal appearance and contributing to a clean, orderly, and welcoming facility environment. Demonstrates respect, courtesy and dignity for all. Demonstrates ethical conduct consistent with the National Association of Social Workers (NASW) Code of Ethics. Responds in a timely manner in all aspects of communication. Maintains a safe and clean working environment for self, employees, and visitors in compliance with OSHA regulations and other applicable safety standards relevant to the position's duties. Advocates for client needs and demonstrates adaptability and flexibility to support the health and success of the team, participants, and the agency by initiating improvements, solving problems creatively, and showing motivation for positive change and organizational growth. Completes all required agency training to maintain credentials and continuously enhance professional skills and knowledge. Ensures consistent compliance with all DKA policies and procedures, seeking guidance from the appropriate supervisor when questions or concerns arise. Adheres to assigned schedules and demonstrates punctuality, promptly communicating any scheduling conflicts, changes, or unforeseen absences to the appropriate supervisor. Assists in other areas as needed, supporting colleagues and agency operations by stepping in during absences, contributing to new projects, or performing tasks outside of regular responsibilities. Essential Duties and Responsibilities: Provides job coaching and training to clients assigned to the Pak Mail WAT program Coaches clients in both hard and soft skills to help them work towards a professional appearance and conduct. Assists clients in learning soft skills needed for successful employment: Stress management Time management Anger management Communication skills Organizational skills Attention to Detail Customer Service Provides hands-on instruction to clients in the technical skills required for high-quality work at a Pak Mail location, including packaging, crating, freight handling, mailbox management, shipping and receiving, use of the POS system, customer service, and basic logistics operations. Coaches clients on safe workplace practices, including proper lifting techniques and handling of materials. The Job Coach follows all DKA safety and emergency procedures, including OSHA requirements, and ensures safe use of equipment and worksite tools by staff and clients. Monitors supplies and materials for the assigned worksite, including packaging materials, shipping labels, and retail items, and communicates inventory needs to the Pak Mail Store Manager. Performs essential operational tasks in the event a client is absent to ensure worksite responsibilities continue smoothly, including shipping, receiving, and customer service duties. Provides guidance to clients in customer-facing skills, including greeting and assisting customers, answering phones, handling transactions, problem-solving in a professional manner, and appropriately escalating customer complaints to the Pak Mail Manager when they are beyond the Job Coach's scope. Completes required reports and documentation accurately and on time, including progress notes, monthly reports, time sheets, and incident reports. Attends client meetings (e.g., ART or Coordination of Care) and bi-weekly staff meetings as scheduled. Reports any serious or problematic incidents within 24 hours and seeks supervision for situations outside job scope or expertise. Maintains strict confidentiality of client and customer records in accordance with HIPAA, DRM, and Federal Copyright regulations. Communicates needs for company-provided resources or benefits, such as ADA accommodations, workers' compensation, equipment requests, and benefit updates, to the Pak Mail Store Manager or CFO. Accurately records hours in the designated payroll system (iSolved) and promptly reports any tardiness or PTO needs to the Pak Mail Store Manager. Performs other duties as assigned to support the success of clients and the overall operations of the Pak Mail worksite. Required Skills and Abilities: Ability to complete accurate, comprehensive, and timely case notes documenting client progress. Strong teaching and training skills, with patience and the ability to adapt instruction to clients with varying skill levels, learning styles, and professional goals. Ability to apply effective instructional principles and methods when working with individuals with disabilities or behavioral health challenges. Knowledge of the job market, job development practices, and Vocational Rehabilitation services and requirements. Understanding of group dynamics and the ability to work effectively with individuals experiencing behavioral or emotional challenges. Capacity to act responsibly and appropriately in emergency situations. Commitment to advocating for client needs and supporting positive vocational and personal outcomes. Excellent verbal and written communication skills. Strong organizational, time-management, and attention-to-detail abilities. Ability to work independently while maintaining effective collaboration within a team environment. Adaptability and flexibility in responding to evolving client needs and organizational priorities. Proficiency with Microsoft Office Suite and related computer applications. Required Education and Experience: High School Diploma or GED At least one of the following: Associate's degree or higher in social work, behavioral health, or a related field Peer or Recovery Support Specialist Certification Minimum of one (1) year of industry-related experience Regulatory and Credentialing Requirements: Must be able to obtain fingerprint clearance within 90 days of hire. Must have a valid Drivers License Must be able to pass a background check and pre-employment drug screening. Current CPR and First Aid certification required or must obtain upon hire. Maintain compliance with all ongoing Relias and BHT training requirements. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 50 pounds at times, due to the potential to perform work within the Archive and PakMail environments. Exertion Level: This job is deemed MEDIUM duty work, as defined by the Social Security Administration, Code of Federal Regulations, § 404.1567, Physical exertion requirements: (c) Medium work . Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that he or she can also do sedentary and light work. Equal Opportunity Statement: DKA is an equal opportunity employer, and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Basic networking troubleshooting related to desktop connectivity. Answer incoming Quick Fix calls from clients. Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations. Job Qualifications Experience with Windows and Mac OS troubleshooting. Prior experience in Helpdesk support or a similar role. Skilled in application troubleshooting, PC deployments/imaging, and user profile management. Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Job KPIs First-touch closed: Each ticket that is completed with only one-time entry contributes to this number Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Job Requirements: A home office set up that meets the following: Computer: A working computer with a minimum of 8GB RAM and one of the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or mac OS 12 or newer. Internet: Stable internet connection with at least 5 Mbps download and upload speeds. Audio Equipment: A quality headset with a noise-cancellation feature for meetings. Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. Webcam: An HD webcam for video calls. 2nd Monitor UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) A very strong cultural fit the ITS way (Our core values will be discussed during the interview) Excellent command of the English language both spoken and written Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday) Able to pass our online behavior and cognitive assessments. Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. Able to provide NBI Clearance (for PH applicants). Compensation: Pay rates start at $4.59/hr up to $6.89/hr and vary by experience and location. Benefits: Comprehensive Health Plans / HMO (Employee & Dependent/s) Life Insurance Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) Paid Time Off (starts at 15 days per year) Maternity/Paternity Leave Paid US Holiday Night Shift Bonus Salary Advancement/Loan Health & Wellness Program Company-paid training and certification