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Information technology technician skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Jennifer Richardson Ph.D.,

Anthony Baron

Information technology technician example skills

Below we've compiled a list of the most critical information technology technician skills. We ranked the top skills for information technology technicians based on the percentage of resumes they appeared on. For example, 13.7% of information technology technician resumes contained customer service as a skill. Continue reading to find out what skills an information technology technician needs to be successful in the workplace.

15 information technology technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information technology technicians use customer service:

Demonstrated excellent customer service, productivity, time management, teamwork and follow up, as documented in exemplary monthly evaluations.
Implemented and developed solutions when to assist faculty and staff experiencing technical difficulties while providing excellent customer service.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how information technology technicians use troubleshoot:

Evaluate and troubleshoot operating system software and equipment for repair and document into database.
Investigated, troubleshoot and resolved application malfunctions and other problems.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how information technology technicians use technical support:

Provided technical support for testing centers using terminal emulation software for server reboots and worked closely with application teams for escalation.
Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone.

4. Desk Support

Here's how information technology technicians use desk support:

Perform help desk support to end-user issues/requests on a timely basis ensuring incidents/problems are resolved promptly.
Provided computer help desk support and technical training on hardware/software via telephone communications with end-users.

5. Computer System

Here's how information technology technicians use computer system:

Determine causes of malfunctions and effect repairs of computer systems and related hardware, including personal computers and peripheral equipment.
Automated Data Processing System Maintenance Officer: Managed personnel who operated computer systems, telecommunications, and satellite communications equipment.

6. Network Printers

Here's how information technology technicians use network printers:

Configured installation of network printers and monitored consumption of supplies for adequate replenishment.
Performed Windows PC troubleshooting and network printer installation.

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7. Switches

Here's how information technology technicians use switches:

Maintain vendor-manufactured telecommunications equipment, fiber optic modems, multiplexer, fiber optic/Ethernet cables, switches & telephone systems.
Configured and refreshed network switches and routers and maintained documents for troubleshooting solutions and techniques.

8. SQL

Here's how information technology technicians use sql:

Collaborate and work closely with Service Representatives for setup and configuration of networked Medical equipment with SQL configurations.
Installed and configured Virtual Microsoft Terminal Servers and Microsoft SQL Servers configured with Hyper-V.

9. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how information technology technicians use linux:

Configured and implemented Linux firewall and Internet proxy server to optimize employee production.
Performed local and remote Linux server administration, including operating system security.

10. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how information technology technicians use os:

Provided user support in Windows Workstation environment including monitoring system performance, applying software and OS upgrades and troubleshooting.
Researched, recommended and implemented OS enhancements that improved system reliability and performance.

11. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how information technology technicians use java:

Championed the selection and ultimate use of Java and object-oriented design and programming on a web-based financial inventory management system.
Developed Java based IAM system components to manage security and authorizations.

12. Remote Desktop

Here's how information technology technicians use remote desktop:

Configured and installed various software products remotely utilizing, VNC and Remote Desktop Administration remote tools.
Monitored computers security protocols and troubleshoot clients on call through remote desktop connections.

13. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how information technology technicians use mac:

Served as Mac repair technician and operating procedure documentation specialist for regional technology center.
Replaced approximately 400 workstations operating both PC and Mac platforms including desktops, laptops, and printers under an aggressive deadline.

14. Tcp Ip

Here's how information technology technicians use tcp ip:

Resolved end user wireless/TCP IP issues during their use of Dell Wireless and Intel Pro Wireless software.
Obtained advanced TCP IP Skill set as well as subnet skills.

15. PCS

Here's how information technology technicians use pcs:

Configured and built customized PCs based on customer specifications.
Worked alongside the client support department of the hospital responding to trouble tickets of hospital PCs under supervision of Scott Bruno.

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What skills help Information Technology Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information technology technician resumes?

Jennifer Richardson Ph.D.

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What soft skills should all information technology technicians possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for information technology technicians?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What information technology technician skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young information technology technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for an information technology technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of information technology technician skills to add to your resume

The most important skills for an information technology technician resume and required skills for an information technology technician to have include:

Customer Service
Troubleshoot
Technical Support
Desk Support
Computer System
Network Printers
Switches
SQL
Linux
OS
Java
Remote Desktop
Mac
Tcp Ip
PCS
POS
Windows Server

HTML
VoIP
TCP/IP
Workstations
Computer Software
Network Connectivity
Software Issues
VMware
Software Installation
Lan
SCCM
SharePoint
Network Infrastructure
Microsoft Windows
Help-Desk Support
DNS
Software Problems

Software Applications
User Accounts
Android
VPN
Network Equipment
Windows XP
Technical Assistance
Unix
Software Systems
PowerPoint
DHCP
Computer Equipment
Phone System
Peripheral Devices
Technical Problems
Technical Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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