Top Information Technology Technician Skills

Below we've compiled a list of the most important skills for an Information Technology Technician. We ranked the top skills based on the percentage of Information Technology Technician resumes they appeared on. For example, 7.4% of Information Technology Technician resumes contained Hardware as a skill. Let's find out what skills an Information Technology Technician actually needs in order to be successful in the workplace.

The six most common skills found on Information Technology Technician resumes in 2020. Read below to see the full list.

1. Hardware

high Demand
Here's how Hardware is used in Information Technology Technician jobs:
  • Customized and configured PC systems to user specifications for increased performance and data integrity using both software/hardware solutions.
  • Managed the acquisition, installation and maintenance of the organization's local area network hardware/software.
  • Provided complete technical services including system set-ups, hardware/software configuration, networking and help desk services
  • Provided technical hardware and software customer support ***References and letters of recommendation are available upon request***
  • Increased departmental efficiency through creation and implementation of new hardware and software communication equipment.
  • Participated in a switch-over of new servers and an overall company hardware/software upgrade.
  • Assisted with in-store repairs from hardware diagnosis and replacement to Operating System installation.
  • Performed installation and diagnostics on software, hardware and system failures using established protocols
  • Monitored and maintained physical inventory of all hardware and licensed enterprise software.
  • Performed system upgrades for software and hardware related components as necessary.
  • Upgraded laptop and mobile hardware for upper management and company executives.
  • Maintained current and accurate inventory of Technology hardware and software resources.
  • Presented Professional Development sessions on basic software and hardware usage.
  • Provided hardware/software diagnostics, basic networking, and website maintenance.
  • Upgraded system hardware and application software to boost operational efficiency.
  • Completed remote repairs involving software solutions and hardware replacement.
  • Diagnosed and repaired hardware problems and installed software application.
  • Installed and configured computer hardware operating system and applications.
  • Diagnosed and resolved software/hardware conflicts and computer user issues.
  • Installed software and hardware as necessary for production environment.

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2. Customer Service

high Demand
Here's how Customer Service is used in Information Technology Technician jobs:
  • Demonstrated excellent customer service, productivity, time management, teamwork and follow up, as documented in exemplary monthly evaluations.
  • Implemented and developed solutions when to assist faculty and staff experiencing technical difficulties while providing excellent customer service.
  • Ensured accuracy in providing customers with the highest quality product and great customer service ensuring privacy.
  • Commended for communication skills, excellent customer service, and working efficiently with minimal supervision.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
  • Instituted customer service skills training as part of elevating maturity and service delivery.
  • Provided exceptional customer service while scheduling service appointments with new and existing customers.
  • Served in IT-related customer service solving technical-related computer issues throughout multiple computer labs.
  • Performed customer services with different departments and resolved hardware and software technical problems.
  • Provided excellent customer service for enrollment, connectivity, and general support.
  • Provided professional and efficient customer service to both internal and external customers.
  • Demonstrated excellent customer service and time-management skills in a college level setting.
  • Installed new services and provided customer service to maintain customer relationships.
  • Maintained a level of professionalism and customer service to supplied customers.
  • Provided superior customer service and maintained high standards of excellence.
  • Performed break-fix repairs, customer service follow-up and validation.
  • Provided customer service via telephone and computer communication.
  • Interfaced with technical and in-house customer service personnel.
  • Provided customer service/support and routine maintenance as needed.
  • Recognized for providing outstanding IT customer service.

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3. Technical Support

high Demand
Here's how Technical Support is used in Information Technology Technician jobs:
  • Provided technical support for testing centers using terminal emulation software for server reboots and worked closely with application teams for escalation.
  • Provided on-site and telephone technical support for peripheral devices and programs including operating systems and Microsoft Office.
  • Provided quality technical support on electronic medical diary devices for patients participating in scientific studies.
  • Ensured customer satisfaction by providing online technical support and phone support in call center environments.
  • Recruited to provide enterprise-wide technical support, and develop solutions to fulfill growing business needs.
  • Evaluated and responded to incoming requests for technical support assistance, escalating when necessary.
  • Analyzed and redesigned UIC Online technical support to optimize accessibility for students and instructors.
  • Managed an independent technical support assistance operation for several clients with diverse needs.
  • Provided Technical support for IBM network servers using company-specific proprietary software.
  • Provided client general and technical support for online learning management system.
  • Interned during college as a technical support representative and system installer.
  • Worked independently performing troubleshooting, technical support, and equipment repair.
  • Provided technical support and maintenance via telephone communication with end-users.
  • Provided technical support, installation and maintenance servers and workstations.
  • Provided technical support to end-users regarding computer hardware and software.
  • Provided effective and consistent technical support for lab equipment.
  • Provided technical support for point-of-sale systems at Starbucks establishments.
  • Provided operational and technical support on multiple computer brands.
  • Created technical support documents for user support and education.
  • Provided technical support to team members during presentations.

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4. Information Technology

high Demand
Here's how Information Technology is used in Information Technology Technician jobs:
  • Provided assistance in various information technology projects that affected the user environment; provided user training in new technologies as needed.
  • Conducted classroom Information Technology training as a certified PennDot instructor, and prepared technical user guides and procedural documentation.
  • Developed and implemented help desk architecture, end-point security measures, asset monitoring standards and district information technology policies.
  • Handled information technology problems such as computer repair, software updates, security access and properly install video equipment
  • Conducted corporate office technical equipment installations, configurations, troubleshooting and repairs, and information technology system maintenance.
  • Provided maintained to all electronic equipment and coordinated any information technology equipment for press conferences and seminars.
  • Provided assistance with information technology issues and problem solving on company software.
  • Provided Information Technology assistance to small, medium size businesses and individuals.
  • Gained experience with both client service and technical experience with information technology.
  • Identified and implemented a speedy resolution using my experience in Information technology.
  • Developed technology refresh plan for all outdated hospital information technology equipment.
  • Developed strategies and solutions for Information Technology deployments and issues.
  • Performed Information Technology activities to the blind/ visually impaired users.
  • Supported Information Technology department's installation needs and project management.
  • Performed scheduled and preventative maintenance on information technology equipment.
  • Mentored all high-school and college information technology interns.
  • Analyzed business procedures in the Information Technology environment.
  • Coordinated all information technology initiatives at this company.
  • Conducted annual inventory of information technology assets.
  • Moved into Information Technology providing hardware support.

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5. Troubleshoot

high Demand
Here's how Troubleshoot is used in Information Technology Technician jobs:
  • Provided primary end-user Application and Operating System support and troubleshooting as well as workstation and peripherals hardware setup and maintenance.
  • Isolated and repaired various electrical faults in Army equipment to include air conditioners using proper troubleshooting procedures and test equipment.
  • Designed and authored all required documentation required for each application, troubleshooting guides and user reference manuals.
  • Ensured operation of equipment by completing preventive maintenance requirements; troubleshooting; evaluating new equipment and techniques.
  • Provided customer service and troubleshooting to companies on emergency service calls and regularly on maintenance contracts.
  • Guided database administration and support activity serving over 500 internal business lines while troubleshooting daily difficulties.
  • Troubleshooted and guaranteed optimal performance of equipment to ensure proper operation of filters and security software.
  • Referred other issues/questions to appropriate personnel/service area/manager for follow up, testing, and troubleshooting.
  • Documented procedures in detail so all technicians configured equipment identically, facilitating future troubleshooting.
  • Configured, created and maintained accounts in Active Directory, troubleshooting hardware/software as needed.
  • Installed, configured, maintained and troubleshooted servers in coordination with technology department.
  • Traveled to various divisions of company troubleshooting issues for end-users addressing concerns.
  • Assisted in creating troubleshooting logs for operating system and application software users.
  • Provided systems technical support performing troubleshooting activities on Windows NT network platform.
  • Trained extensively in hardware/software troubleshooting that was deemed critical to day-to-day operations.
  • Provided troubleshooting on software for internal and external customers for products purchased.
  • Verified connection with network technicians when troubleshooting break/fix and issue resolution.
  • Created tech manuals for subordinates to reference to simplify troubleshooting.
  • Provided break-fix troubleshooting for computer hardware/software and wired/wireless network communications.
  • Worked on college campus within Student Office providing network establishment/troubleshooting.

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6. Personal Computers

high Demand
Here's how Personal Computers is used in Information Technology Technician jobs:
  • Provided remote technical support performing installation, repair, and preventative maintenance of personal computers and related software/hardware.
  • Performed troubleshooting and repair of personal computers, notebook computers and related peripherals.
  • Optimized computer performance and performed routine maintenance on Personal Computers.
  • Utilized remote-in capabilities on both personal computers and mobile devices.
  • Performed on-site repair and maintenance on personal computers.
  • Provided basic networking and fixed personal computers.
  • Skilled at diagnosing and repairing personal computers.
  • Repaired and troubleshooted personal computers.
  • Assisted Veterans administration technicians during troubleshooting and repairing personal computers (power supplies, hard drives, and memory etc.)
  • Assisted in the day-to-day maintenance and procurement of personal computers, servers, and the local area network and associated inventories.
  • Diagnosed and resolved issues with the office network, email systems, personal computers, and electronic devices.
  • Installed, configured, and upgraded personal computers, software, and related peripherals.
  • Performed upgrade from Windows XP to Windows 7 on several personal computers.
  • Tracked, documented, repaired and replaced all personal computers as needed.
  • Responded to help desk calls to repair student's personal computers.
  • Provided recommendations for new personal computers and point of sales machines.
  • Installed software on all personal computers in the computer lab.
  • Diagnosed, repaired and imaged clients' personal computers.
  • Transitioned the University's computer operating systems Responsibilities- Assisting in migrating personal computers, assessments.
  • Performed corrective maintenance on Personal computers hardware and peripherals devices.

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7. Active Directory

high Demand
Here's how Active Directory is used in Information Technology Technician jobs:
  • Named new desktops in active directory per customer requirements and ensured systems were added to the correct organizational unit.
  • Functioned as Active Directory and Exchange Administrator; designed and successfully implemented a ghosting system.
  • Experienced in supporting, implementing and/or administering the school domain in active directory.
  • Performed Active Directory duties and System Administration duties including IP Phone administration.
  • Managed Active Directory on Windows 2008 Server using Microsoft Management Console.
  • Configured active directory and added / removed user permissions and credentials.
  • Assisted with Active Directory domain migration consisting of several thousand users.
  • Assisted System administrators with managing objects within the Active Directory domain.
  • Performed Windows system and networking administration using Active Directory and web services
  • Implemented Windows environment and Active Directory for approximately 300 users.
  • Performed maintenance on user profiles and domain accounts through Active Directory
  • Implemented new methods to better organize active directory policy objects.
  • Created and managed accounts for email and active directory server
  • Provided Active Directory support configuring accounts and resetting passwords.
  • Maintained student and faculty Database management using Active Directory.
  • Created/disabled user Active Directory accounts using Microsoft Management Console.
  • Assisted with user account administration within an Active Directory environment
  • Administered Active Directory for network resources and user maintenance.
  • Maintained Active Directory and performed other System Administrator duties.
  • Used Administrative Tools including Active Directory and Computer Management.

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8. Windows

high Demand
Here's how Windows is used in Information Technology Technician jobs:
  • Documented help desk tickets/resolutions, and provided overall assistance in daily administration Windows 2003 advanced server Network.
  • Installed third party applications on a variety of operating systems including Linux/Unix and Microsoft Windows.
  • Diagnosed and completed troubleshooting for Windows issues and applied solutions to increase company efficiency.
  • Handled technical/mission-critical calls daily and consistently met high service standards for Windows XP environment.
  • Configured and tested Computers systems, installed Windows and Infant monitoring application.
  • Helped validate software and application functionality and data accessibility on Windows 7.
  • Learned about installing and supporting various windows based applications and operating systems.
  • Worked with Windows 7 operating system and setup and installation specific software
  • Deployed and configured HP OpenView to Windows-/UNIX-/AIX-/HPUX-servers using scripted discovery process.
  • Installed and configured Windows-based workstations in an imaged environment.
  • Created documentation for running legacy applications on Windows 7.
  • Automated installation, configuration and deployment of Windows 8.1.
  • Performed Systems migration in Windows environment.
  • Prepared and installed brand-new Windows computers.
  • Managed and maintained internal Windows servers.
  • Installed Windows 95 and all specialized software for the NYS Unified Court Systems Installed modems, hard disks and network cards.
  • Provided Full service of installation, support and configuration for the whole computer environment consisting of Windows and OSX devices.
  • Installed, repaired and updated Windows computers with standardized applications and networking software, diagnosing and solving problems when needed.
  • Supported and maintained a Windows application using VB.NET to process an incoming delimited text file by searching for specific patterns.
  • Exercised knowledge in computer hardware and software, including installation, configuration, troubleshooting, and support on Windows-based systems.

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9. Laptops

high Demand
Here's how Laptops is used in Information Technology Technician jobs:
  • Maintained the availability of company computer resources including servers, workstations, laptops, printers and multimedia equipment.
  • Configured Dell laptops and desktops for deployment to end-users in accordance with documented procedures.
  • Utilized effective diagnostic procedures and troubleshooting techniques for laptops and portable devices.
  • Configured laptops per client specifications and tested for proper connectivity and functionality.
  • Managed inventory procedures to monitor return and distribution of each laptops.
  • Implemented building wireless access for laptops and Motorola wireless scanners.
  • Configured network information on Windows based desktops and laptops.
  • Configured and prepared educational laptops for various county schools.
  • Deployed factory Toshiba/Dell Windows XP/Vista/7/8 images to Laptops/All-in-one.
  • Re-imaged laptops/desktops, diagnosed hardware configuration issues.
  • Cleaned and setup laptops internally and externally.
  • Swapped and Repaired laptops/desktops using reusable peripherals.
  • Re-imaged laptops and maintained hardware infrastructure.
  • Replaced motherboards and repaired laptops.
  • Provided effective technical support in hardware and software diagnosis and troubleshooting for MAC and Windows based computers, laptops, tablets.
  • Performed PC Conversion including; unpacking PC equipment, building/imaging PC's with appropriate devices, disconnecting and removing old PC's/laptops.
  • Imaged desktops, laptops, and SFF systems through SCCM and migrated user data from existing deployments to the new systems.
  • Implored remarkable technique on installing, setting up and repairing technological hardware including desktops, Laptops, printers and network modems.
  • Replaced approximately 400 workstations operating both PC and Mac platforms including desktops, laptops, and printers under an aggressive deadline.
  • Provided daily troubleshooting, installing, repairing, and configuring desktops, laptops, printers, scanners, and fax machines.

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10. Setup

high Demand
Here's how Setup is used in Information Technology Technician jobs:
  • Provided setup and networking of imaging equipment to existing computer networks at various client locations.
  • Managed video teleconferencing (VTC) equipment and coordinated room setup configurations for scheduled events.
  • Advanced to increasingly responsible positions resulting in a setup/training role as a senior technician.
  • Completed initial setup to ensure workstations were connected and operating properly.
  • Supported Configuration Technicians with Laptop and peripheral setup and connections.
  • Managed new user account setups, terminations and inter-departmental transfers.
  • Managed visualization software on setup multiple computer workstations via N-Computing.
  • Performed network setup and configuration for network.
  • Configured domain controllers and setup data management.
  • Participated in computer hardware/software setup and maintenance.
  • Imaged/built/setup/installed PC's in office environments.
  • Configured and setup network/local printers.
  • Implemented Conference room setup procedures.
  • Assisted in setup of new computers for classrooms and staff Produced and maintained Wireless Access Points for Wi-Fi access on premises.
  • Trained staff in setup and operations of graphic software, vinyl printer/plotter software and hardware, application and layout of signs.
  • Managed and setup of various networking equipment including routers, switches, hubs and CSU/RSU from Cisco, 3COM and HP.
  • Contracted to work for Hospital Corporation of America, where I assisted in the initial setup of a major data center.
  • Allied Technical Data (Toyota Financial Services) - Staged, setup, and deployed 65 Dell desktops for new workstations.
  • Proved out the design using Oracle ERP functional setups and PL/SQL programming to be used as base by the development team.
  • Installed, setup, and trained other users on Control-M job scheduling system on the IBM mainframe and UNIX servers.

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11. Desk Support

high Demand
Here's how Desk Support is used in Information Technology Technician jobs:
  • Provided computer help desk support and technical training on hardware/software via telephone communications with end-users.
  • Provided All Levels of technical help desk support for the Department of Transportation encompassing 400+ users in a 6 county area.
  • Supported 825 total users as well as corporate office users Provided computer help desk support via telephone communications with end-users.
  • Acted as First line of Defense on the Help Desk support line, and frequently resolved issues on First call.
  • Provided computer help desk support and repair for small business, using Microsoft Windows based products and PC components.
  • Provided end-user help desk support with a high focus on customer satisfaction to resolve software and hardware related issues.
  • Provided help desk support for 350 users at all offices using a ticket system called Asset Navigator.
  • Provided help desk support to over 180 employees in person or via telephone and RDP.
  • Performed remote help-desk support to clients from the office and interact with potential clients.
  • Worked with DC Public Schools system as a contact for help desk support.
  • Provided help desk support and resolve problems to the end user's satisfaction.
  • Provided customer support and high-level help desk support, including adding end-users.
  • Supported regional enterprise level help desk support through telephone and electronic mail.
  • Provided help desk support as well as telephone and network installation.
  • Provided front desk support for all new and existing clients.
  • Provided help desk support; installed phone and network equipment.
  • Provided training and help-desk support for over 100 end users.
  • Skilled in providing Customer and End-User Help Desk Support.
  • Provided help desk support fixing issues over the telephone.
  • Provided internal and external Tier-I help desk support.

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12. Printers

high Demand
Here's how Printers is used in Information Technology Technician jobs:
  • Configured installation of network printers and monitored consumption of supplies for adequate replenishment.
  • Performed installation and configuration for HP Laser printers.
  • Maintained laser printers and other peripheral devices.
  • Configured and managed all-in-one network printers.
  • Configured and supported multiple network printers.
  • Repaired and configured computers and printers.
  • Repaired existing computers and printers.
  • Administered and supported local/LAN printers.
  • Installed, repaired, upgraded and provided diagnostic testing and troubleshooting for over 2500 computers, printers and associated electronic equipment.
  • Installed, configured and managed: local servers, workstations, printers, routers, switches, and other network equipment.
  • Worked on different assignments: Installed and Configured Workstations, Servers, Broadband Modems, Switches, Firewalls and Printers.
  • Edited sheet music for orchestras and solos and performed general warehouse work such as organization lifting crates and directing printers.
  • Installed, configured, maintained, and supported department hardware, software, and network printers for the chemistry department.
  • Involved with the configuration and installation of card printers for the new SAP software package being deployed to the site.
  • Promoted to technician; repaired PC and Apple computers; installed software, mapped printers, archived databases, etc.
  • Followed precise Order of Operations and ran scripts to configure and deploy PC's, Printers at multiple Agent sites.
  • Connected PC's to USP's, external scanning devices, cameras and label printers, updating drivers as needed.
  • Diagnosed, repaired and performed routine maintenance of IBM and HP Laser Jet printers and issues involving Jet Direct cards.
  • Networked several printers, connected virtual private networks for staff at satellite campus and configured voice over IP phones.
  • Performed installations and troubleshooting of hardware peripheral components, such as monitor, keyboards, network printers, etc.

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13. Internet

high Demand
Here's how Internet is used in Information Technology Technician jobs:
  • Tested all systems and provided complete documentation including software preference configurations and security settings for Safari, Firefox and Internet Explorer.
  • Provided on campus students with computer/internet log-in activation code, resolved connection issues, and the ability to supply/explain technology equipment
  • Tracked/Monitored Satellite Systems; installed/pointed satellite dishes for internet connectivity and soldered headers to communication cables/internal wireless radio parts,
  • Directed an internet training lab and generated materials to enable development of electronic communication and computer literacy.
  • Supported users on configuring various cable modems, routers and wireless routers to establish internet connectivity.
  • Maintained and expanded internet and network connectivity to remote locations through satellite and wireless antennae arrays.
  • Configured and implemented Linux firewall and Internet proxy server to optimize employee production.
  • Managed office and customer-facing information technology assets for a medium-sized internet service provider.
  • Provided internet and intranet user support utilizing skills obtained through specialized training.
  • Helped resolve Internet activity issues by analyzing potential intrusions of company policies.
  • Assisted company internet customers with computer and networking issues.
  • Facilitated upgrades in internet service for several locations.
  • Assisted in wiring projects for telephone/internet around campus.
  • Implemented managed Ethernet internet service when available.
  • Monitored Internet usage and removed viruses.
  • Verified new internet connections were functioning.
  • Maintained internet connections for various networks.
  • Configured and installed Internet Backbone.
  • Monitored users access to internet.
  • Installed and gave technical training/demonstrations to customers on working with Windows 98/2000/XP/Vista/Win7 as well as accessing the internet and email clients.

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14. Helpdesk

high Demand
Here's how Helpdesk is used in Information Technology Technician jobs:
  • Logged time and notes in NetHelpdesk ticketing software
  • Ensured quick resolution of user concerns and escalated more complicated support issues to senior helpdesk representatives and field service engineers.
  • Demonstrated strong technical acumen in resolving individual helpdesk tickets leading to promotion to position of Systems Administrator.
  • Served as helpdesk administrator and managed computer installations, troubleshooting, and hardware maintenance and repairs.
  • Applied Remedy Helpdesk for ticket resolution, monitoring and documentation of daily service activity.
  • Collaborated with other IT specialists on effective management and implementation of IT Helpdesk processes.
  • Managed and tracked helpdesk technician inventory on a weekly basis, software/hardware/tools.
  • Implemented SolarWinds Web HelpDesk to streamline department workflow and centralize ticket management.
  • Provided helpdesk support for an international real estate service company.
  • Documented and Troubleshot Technical Issues Via Online Helpdesk Ticketing System
  • Produced detailed reports on the breakdown of helpdesk activity
  • Maintained and monitored Helpdesk tickets using SmarterTrack.
  • Worked assisting a computer system engineer, providing IT and Helpdesk support to medium and small offices in NY and NJ.
  • Trained and responded to users CRM & IT helpdesk request from peripherals, terminal, and to network server level issues.
  • Trained and supervised six helpdesk technicians which enabled constant support for users resulting in rapid responses to problems and timely resolutions.
  • Hired to provide day to day IT Helpdesk support which included direct and remote troubleshooting and resolving user application issues.
  • Provided quality helpdesk support for employees of the Department of Health and Human Services Division of Public and Behavioral Health.
  • Provided hardware and software maintenance, including efficient troubleshooting and helpdesk support, as part of the Information Technology team.
  • Worked as a Helpdesk/IT Technician interacting with customers and employees on a daily basis to troubleshoot hardware and software issues.
  • Maintained networks, integrated new hardware and software, maintained existing servers and databases and provided general helpdesk PC support.

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15. Linux

average Demand
Here's how Linux is used in Information Technology Technician jobs:
  • Performed local and remote Linux server administration, including operating system security.
  • Performed regularly scheduled software maintenance and security patching for Linux/Windows/MAC systems.
  • Installed servers which allowed communication between Windows and Linux servers.
  • Served as departmental Linux Systems Administrator.
  • Managed shipboard network of 25 servers (Microsoft and Linux) and 240 workstations; along with 500 peripheral devices.
  • Used Linux and AC UNIX to access, monitor, upgrade, and update different unclassified and classified networks.
  • Maintained Linux based File Server (Debian distribution) to house installation files for the applications requested.
  • Deployed departmental (Unix/Linux) server and hand-held units for use with the Nightingale Tracker Systems.
  • Provided services including repairing, configuring, and building Windows, Apple, and Linux-based computers.
  • Administered Geographic Information Systems, Linux Servers and MySQL Databases on premises and in the cloud.
  • Utilized Linux, and other open source solutions to recover data from failing hard drive.
  • Created Linux Scripts to validate the data for format and quality from Source Systems.
  • Deployed redundant Linux-based Checkpoint firewall architecture, reducing hardware costs by 62%.
  • Administered Computer Science Department's Red Hat Enterprise 4/5 Linux servers and workstations.
  • Designed, configured, and repaired computer networks including Windows and Linux.
  • Installed Operating System images from disc and from the Linux Image Server.
  • Served as Lead IT Technician, managing Linux server and merchant website.
  • Supported KeyLogix key Management System built on a Red Hat Linux OS.
  • Provided UNIX/LINUX hardware and software set-up, configuration, and training.
  • Created and maintained students and faculty Novel/Linux and Black Board accounts.

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16. Desktop

average Demand
Here's how Desktop is used in Information Technology Technician jobs:
  • Delivered consistent accessibility and troubleshooting to common desktop applications, software, and those related to education and business production.
  • Assisted in administering networks/servers/desktop computers for 400+ businesses in Eastern Washington, North Idaho and Western Montana.
  • Provided support for all desktop and laptop equipment users including problem assessment/resolution.
  • Utilized Microsoft Remote Desktop to manage and oversee operation of end-user workstations.
  • Monitored a variety of systems used within the desktop support organization.
  • Implemented desktop widget dashboard to track monitoring tools more effectively.
  • Performed computer support and troubleshooting on desktop and laptop computers.
  • Worked with Desktop Support installing anti-virus software for end users workstations
  • Provided information technology desktop support for NYSEG as subcontractor.
  • Provided Desktop Support to NYU community under minimal supervision.
  • Repaired and upgraded laptop/desktop computers and Blackberry's.
  • Managed network and desktop connectivity upgrades and wiring.
  • Configured email for end-users and installed desktop applications.
  • Sustained Network connectivity and provided client desktop troubleshooting.
  • Installed recommended company software in desktops and workstations.
  • Used Ghost to image multiple laptops/desktops simultaneously.
  • Performed maintenance and safety certification on desktop computers
  • Configured desktop applications in hospital environment.
  • Identified and fixed problems for desktops/laptops/printers.
  • Executed daily operations of server/desktop back-ups.

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17. OS

average Demand
Here's how OS is used in Information Technology Technician jobs:
  • Designed and installed WAN site connectivity additionally including Co-Location Hosting provider bringing company wide web development services in house.
  • Initiated and collaborated with team members to present justification and cost analysis to management for server consolidation.
  • Collaborated with vendor to resolve complicated incoming call problem and restore communications for all hospital staff.
  • Identified electrical, mechanical, pneumatic and hydraulic problems, diagnosed causes and determined corrective actions.
  • Created online surveys, contests and donation forms that boosted funding and organizational visibility.
  • Spearheaded IT department's electronic-visual documentation project for main hospital and 4 satellite offices.
  • Developed solutions to support weekly maintenance of resources that enhance productivity across businesses.
  • Documented administration procedures, standards and new processes to host mission critical applications.
  • Provided on-site network support and administration by conducting network diagnostics and audits.
  • Attended safety monitor meetings and reported safety hospital updates to fellow co-workers.
  • Created and managed databases on Microsoft access and performed logs monitoring.
  • Developed training videos to support proprietary apps and business strategies.
  • Lowered programming expense by implementing cost-effective script & coding alternatives.
  • Worked closely with developers in modifying test data per specification.
  • Implemented Microsoft Updates and ensured enterprise wide security compliance.
  • Experienced managing HIPAA security and other hospital regulatory requirements.
  • Computed and maintained all data utilizing Microsoft Offices programs.
  • Diagnosed computer problems, monitored computer processing systems.
  • Developed cellular processing procedures that reduced cellular costs.
  • Recovered lost customer data from hard drive before reformatting

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18. Computer System

average Demand
Here's how Computer System is used in Information Technology Technician jobs:
  • Automated Data Processing System Maintenance Officer: Managed personnel who operated computer systems, telecommunications, and satellite communications equipment.
  • Performed computer systems administration and customer support tasks in a complex network environment involving support to multiple logistical sites.
  • Performed general maintenance, troubleshooting and repair of computer systems; configured and installed hardware and software applications.
  • Performed senior operator, systems administrator duties, and unit level maintenance functions on assigned computer systems.
  • Leveraged skills in PC repair/maintenance and communication to adequately maintain the computer systems at all four locations.
  • Performed computer systems operations and support including, problem solving, training upgrading and administration.
  • Provided advice, expertise and leadership in development, installation and management of computer systems.
  • Developed and implemented policies and procedures for electronic data processing and computer system operations.
  • Managed the daily configuration and performance of approximately 60 faculty and staff computer systems.
  • Gathered information about equipment inventory and entered collected data in to the computer system.
  • Provided basic troubleshooting services in order to maintain reliable and responsive computer systems.
  • Collaborated with customers to custom-build computer systems effective for their business needs.
  • Diagnosed and repaired computer systems and networks for individuals and businesses.
  • Maintained the computer system integrity while troubleshooting networking and peripheral issues.
  • Maintained and upgraded all computer systems operated within the company.
  • Installed and uploaded Dell computer systems and verified network connectivity.
  • Collected, organized and maintained patient history in computer system.
  • Maintained, processed and troubleshot military computer systems and operations.
  • Identified and resolve computer system malfunctions and operations problems.
  • Maintained information in computer system for accuracy of records.

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19. SQL

average Demand
Here's how SQL is used in Information Technology Technician jobs:
  • Installed and configured Virtual Microsoft Terminal Servers and Microsoft SQL Servers configured with Hyper-V.
  • Programmed menu databases with MSSQL to customer specifications.
  • Developed Planning Database system database using PL/SQL programming.
  • Trained employees to use several programs ranging from Microsoft Office to EPIC SQL, CEMS, KCMS, and Casino Facts.
  • Integrated new company database with existing system, practicing and honing skills in Visual Studio, SQL, and ASP.net.
  • Integrated existing Microsoft SQL licenses into a Microsoft Enrollment for Application Platform (EAP) agreement to attain licensing compliance.
  • Created, modified, and provided upkeep to the SQL and Oracle views and stored procedures related to created reports.
  • Developed several tools, using PHP and MySQL, which varied in use from report distribution to tracking employees time.
  • Created programs in Visual Basic and Oracle PL/SQL for file creation, report running, and other administrative functions.
  • Developed custom dynamic intranet shipping and receiving schedule working with Great Plains, SQL databases, and other databases.
  • Maintained and managed the Laboratory Information Management System (LIMS), updated the SQL database with sample/testing results.
  • Maintained numerous SQL servers with tasks including creating new ODBC objects, shrinking databases and migrating transaction logs.
  • Installed SQL Server service packs based on the errors and flaws that are found in the application.
  • Developed enhancements to ASP.NET web applications using C#, ASP.NET Web Forms, ADO.NET and SQL.
  • Migrated website database content to MySQL, from previous servers, and implemented database backup automation.
  • Modified & Worked with MS SQL Database - Worked closely with developers to produce needed reports.
  • Maintained data transformation process from PeopleSoft data extraction into Microsoft SQL server (DTS package).
  • Worked with MS Access databases and SQL Server for data manipulation, reporting and analysis.
  • Supported Microsoft Windows Server 2008 and 2012, SQL Server 2008, all Windows OS.
  • Developed the SQL to translate historical data to use the newly created data dictionary.

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20. Software Applications

average Demand
Here's how Software Applications is used in Information Technology Technician jobs:
  • Troubleshot/analyzed PC problems encompassing software applications, operating systems, hardware functionality and network connectivity.
  • Provided assistance to students and guests unfamiliar with software applications and computer peripherals.
  • Educated non-technical users on how to operate and use software applications and peripherals.
  • Performed troubleshooting and diagnostics to resolve application issues for various software applications.
  • Installed and configured all new in-house computers with required software applications.
  • Designed and authored self-paced multimedia programs for company proprietary software applications.
  • Handled troubleshooting issues related to hardware and software applications.
  • Installed software applications, including Microsoft products.
  • Installed open-source software applications on workstations.
  • Trained new employees, and contractors on how to properly use hardware, and software applications relevant to their day-to-day responsibilities.
  • Trained and supported end-users on Win 9x/NT/2000, MS Office 2000/2003, email clients, browsers, and enterprise software applications.
  • Directed the integration of IT operations, computer hardware, operating systems, communications, software applications and data processing.
  • Utilized document imaging using Square 9's SmartSearch and GlobalForms software applications to convert paper forms to electronic documents.
  • Designed, developed, implemented and deployed software applications for a team of environmental scientists and permit engineers.
  • Instructed users in computer lab hardware and software applications for the purpose of understanding of lab operations.
  • Tested and developed dynamic file management software applications and maintained web pages for the S.O.A.R.
  • Provided knowledge based training to employees and clients on company hardware and software applications.
  • Identified the most appropriate office, technical and/or specialized software applications for each task.
  • Supported and Managed H+M internal software applications including Explorer TCMS CCAS Accounting software.
  • Performed installations, upgrades, and backups of software applications and operating systems.

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21. PCS

average Demand
Here's how PCS is used in Information Technology Technician jobs:
  • Configured and built customized PCs based on customer specifications.
  • Monitored laboratory equipment (Cisco Routers/Switches) Setup/Repaired PCs
  • Worked alongside the client support department of the hospital responding to trouble tickets of hospital PCs under supervision of Scott Bruno.
  • Repaired Computers; Installed and configured Network Equipment (Cabling, routers, switches, Printers, PCs, etc.)
  • Assembled an average of 20 desktop PCs a week for customers that empowered employees to complete their assigned tasks on time.
  • Assisted with moving, relocating and setting up servers and desktop PCs into new downtown Orlando building for financial business.
  • Upgraded, licensed and installed Microsoft and proprietary software for hundreds of PCs and users on classified and unclassified networks.
  • Performed field service repairs on IT systems including desktops PCs, printers, and monitors for internal and external client.
  • Provided technical support to enlisted and officer personnel by maintaining PCs, printers, user accounts, and LAN connectivity.
  • Assisted with the deployment of approximately nine hundred PCs, using ghosting techniques, in a six week time frame.
  • Imaged Dell desktop PCs with Windows 7 Professional using Norton Ghost and Microsoft System Center Configuration Manager (SCCM).
  • Installed, disconnected, and transferred PCs and peripherals according to the Move, Add, and Change Process.
  • Provided client support for 600+ users, closed 450 calls * Provided software/hardware troubleshooting support for PCs and network equipment
  • Administered user accounts, imaged new and existing PCs, and added PCs and laptops to domain using AD.
  • Supervised team on large bank conversion projects, replacing PCs, terminals and printers and connecting all components.
  • Listed all equipment present including: Desktop PCs, Laptops, Docking stations, Monitors, and Peripherals.
  • Performed troubleshooting and repair of user problems on PCs and laptops including software, hardware, drivers etc.
  • Serviced, built, maintained and troubleshooted PCs brought into the business as well as any house calls.
  • Purchased IT assets such as software/support licenses, PCs/Laptops, printers, vendor services, & telecommunication products.
  • Demonstrated excellent technical aptitude in fixing, installing, and maintaining PCs and Mac computers throughout the campus.

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22. Mac

average Demand
Here's how Mac is used in Information Technology Technician jobs:
  • Experienced in Ghost imaging solutions to ensure standardization in deployed machines across North American offices.
  • Worked with engineering on machine upgrades, including design implementation, calibration and maintenance procedures.
  • Assisted with voter machine calibration and accuracy testing, high-speed vote tabulating machine operator.
  • Served as Mac repair technician and operating procedure documentation specialist for regional technology center.
  • Maintained and repaired gaming machines including updating and repairing hardware and software.
  • Conducted troubleshooting of electronic gaming machines when malfunction occurred during guest play.
  • Assisted faculty with their machinery interface and set-up for classroom presentations.
  • Repaired and upgraded general on-campus usage machines and ensured optimal performance.
  • Operated machinery used in the production process and assisted machine operators.
  • Co-developed an automated tool for deploying firmware upgrades utilizing macros.
  • Managed and maintained functionality and standardization of 50+ Public Machines.
  • Performed necessary duties in both Macintosh and Windows environments.
  • Maintained machine/hardware delivery and pickup logs using Microsoft excel.
  • Maintained printer machine and repaired the malfunctioning components.
  • Converted physical servers to Hyper-V virtual machines
  • Conducted routine maintenance of copy/fax machines.
  • Performed basic troubleshooting on MacBooks.
  • Created a master IT database containing over 570 machines by utilizing Excel functions and a physical inventory of over 250 offices/cubicles.
  • Tested, installed, maintained, and repaired telecommunications and videoconferencing equipment, digital cameras, fax machines, and cellphones.
  • Implemented and managed Microsoft Bit Locker encryption software, joined client machines to proper domain, and troubleshot issues as required.

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23. Tcp/Ip

average Demand
Here's how Tcp/Ip is used in Information Technology Technician jobs:
  • Maintained and monitored connectivity of TCP/IP connections in facility.
  • Administered the TCP/IP network, Windows servers, workstations, notebooks, mobile phones, PBX telephones and printers.
  • Installed and verified patch cables to main switch bank, as well as TCP/IP configuration of end devices.
  • Installed, setup, and diagnosed OS, TCP/IP, and third party software on network workstations.
  • Facilitated departmental moves consisting of computers, printers, fax and phones over a TCP/IP network.
  • Assisted the School District's Network Administrator(s) with various TCP/IP networking problems.
  • Conducted TCP/IP settings on Dell desktops according to SBC's network implementation for each department
  • Developed TCP/IP interfaces for a distributed application using HIPPI, FDDI, and Ethernet.
  • Worked with wireless security protocols, TCP/IP communications, and risk assessment.
  • Required knowledge of using PPPOE, static, and TCP/IPV4 IP addressing.
  • Provided Ethernet, TCP/IP, and Local Area Network (LAN) support.
  • Required Skills: Telephone, TCP/IP, Networks, CISCO rules.
  • Assisted users with various technical problems using TCP/IP, POP/SMTP Diagnosed and repaired various personal computer hardware components including hard drives.
  • Processed tickets involving Exchange, Active Directory, Printers, FaxPress Units, TCP/IP, and Citrix troubleshooting.
  • Updated Token Ring network to TCP/IP networks.
  • Administrated two SUN 630 multi-user servers which uses a Solaris operating system TCP/IP Network protocol CAPSII software.

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24. Network Security

average Demand
Here's how Network Security is used in Information Technology Technician jobs:
  • Operated/Maintained Internet Security Scanner (ISS); uploaded ISS keys and performed network security scans; detected/corrected network vulnerabilities.
  • Assisted in network security and intrusion protection with the configuration and installation of SonicWall firewalls and VPN connection devices.
  • Monitored network security by performing incident and response tracking, and configuring security permissions and access control.
  • Implemented rules and guidelines for network security, productivity and resource management.
  • Served as network project lead managing overall network security and infrastructure performance.
  • Monitored and supported network security, including add/deleting users and shared permissions.
  • Implemented network security protocols throughout local and remote systems and servers.
  • Monitored and supported internal network security.
  • Configured and implemented network security/anti-virus protection software for all the client and server machines to protect data, software and hardware.
  • Provided daily computer maintenance in all offices, and provided network security to have only certain computers access the wireless.
  • Trained crew and staff on network security, in addition to providing basic computer skills training as necessary.
  • Monitored Library Network Security and Configured NetExtender for Branch Library by installing VPN SonicWall NSA 250 Series.
  • Coordinated server security, backup, and restoration measures for unplanned outages or other network security issues.
  • Maintained and troubleshot network and software programs, administered network security, and handled minor hardware repairs.
  • Planned, coordinated, and implemented network security measures to protect hardware, software, and data.
  • Created detailed curriculum and trained command staff in the use of Microsoft Office applications and network security.
  • Maintained network security across the enterprise while ensuring data encryption and safe storage of all data backups.
  • Ensured current network security clients and patches were implemented across all managed servers/desktop clients.
  • Assembled, installed, and networked computers and ensured they followed network security protocols.
  • Increased network security through use of Users/Groups privileges in Windows operating systems.

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25. Peripheral Equipment

average Demand
Here's how Peripheral Equipment is used in Information Technology Technician jobs:
  • Offered regular technical assistance for employees e-mail, connectivity, telecommunications, network, peripheral equipment, and maintenance.
  • Assisted less experienced on the installation, operation and maintenance of information processing systems and peripheral equipment.
  • Facilitated the installation and configuration of new equipment, including operating software or peripheral equipment.
  • Installed, repaired and provided troubleshooting solutions for personal computers and peripheral equipment.
  • Configured, assembled and installed laptops, workstations and peripheral equipment.
  • Operated and monitored console systems and peripheral equipment.
  • Assisted clients with problems & issues with peripheral equipment, such as printers, scanners, home networks, etc.
  • Installed and performed minor and major repairs to hardware, software and peripheral equipment, following design and installation specifications.
  • Performed maintenance on PC's, peripheral equipment, workstations and LAN, including cabling problems and peripheral malfunctions.
  • Installed and performed repairs to hardware Mac & PC, software, peripheral equipment, and break/fix as needed.
  • Installed and upgraded desktop and laptop hardware, software and peripheral equipment; configured system for optimum operations.
  • Installed speakers, speaker cable, CAT 6 cable and peripheral equipment by following design and installation specifications.
  • Recommended, scheduled, and performed PC, hardware, and peripheral equipment improvements, upgrades and repairs.
  • Performed upgrades and installations of software, PC hardware, and peripheral equipment in the office.
  • Configured and deployed computers and associated peripheral equipment to meet the needs of the customer.
  • Assisted in the purchasing of computers, network hardware, peripheral equipment and software.
  • Installed, tested, and configured new workstations, peripheral equipment and software.
  • Performed minor repairs on hardware, software and peripheral equipment.

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26. Html

average Demand
Here's how Html is used in Information Technology Technician jobs:
  • Updated content and maintenance for all company websites using PHP, HTML, CSS, MYSQL and Template Smarty.
  • Developed UI using JSP, HTML, CSS, JavaScript, XML and used JavaScript for client side validations.
  • Developed the user interfaces of the application using ASP.NET Server Controls HTML Controls, Java Script and CSS.
  • Designed and developed web sites using scripting languages such as HTML, CSS, JavaScript, PHP etc.
  • Programmed on company's website using PHP, JavaScript, XHTML, MySQL and Apache.
  • Developed and maintain HTML template for postings including proper product pictures and strong descriptions.
  • Assisted in the development of new websites using HTML, CSS and, JavaScript.
  • Helped troubleshoot HTML code and permission problems on personal and departmental web pages.
  • Worked on custom requirements in HTML and CSS with a graphics designer.
  • Created and maintained web pages using Hypertext Markup Language (HTML).
  • Experienced with web design using HTML, CSS, and JavaScript.
  • Designed personalized web pages using HTML coding on various occasions.
  • Implemented user-friendly UI design with HTML and CSS.
  • Converted conceptual design layouts into functional HTML code.
  • Performed front and back-end updates using HTML, CSS, JavaScript, PHP, and MYSQL.
  • Based mostly in HTML, CSS, PHP, and MYSQL.
  • Worked on PHP and HTML web pages to resolve issues.
  • Worked with HTML and PHP.
  • Generated data with Google Analytics and utilized HTML5, PHP, JavaScript and graphics to create and maintain websites.
  • Re-designed and recoded the resort-wide computer help desk using ASP, HTML, and CSS.

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27. Voip

average Demand
Here's how Voip is used in Information Technology Technician jobs:
  • Assisted IT director in designing and installing a SIP VOIP phone system saving the company over $1000 per month.
  • Increased office communication via the implementation of a VOIP phone system from an AT&T analog phone system.
  • Contracted and assisted local vendors to run network cabling, VOIP lines, Alarm and building badge access systems.
  • Installed and supported systems ranging from access control and video surveillance to VoIP phone systems to Windows domain systems.
  • Installed and configured VOIP telephones to connect to existing network and assisted users with setup of new phone.
  • Administered, maintained and upgraded all County Government communications including VOIP phone system, cell phones and radios.
  • Coordinated with contractors the design and installation of the company's Cisco Unity Express VoIP Phone System.
  • Installed PBX phone system, VOIP, voice mail system, and camera surveillance system for client.
  • Provided second level support of all IT supported systems, applications and services including Cisco VoIP equipment.
  • Designed, installed, and maintained complete data networks optimized for Voice over IP (VoIP).
  • Terminated both CAT5 and CAT6 cabling for a small business's LAN and VOIP connections.
  • Enabled VoIP and data integration for NIPR and SIPR networks to over 12 branch offices.
  • Acted as liaison for escalation of VoIP, application and server issues with appropriate departments.
  • Provided remote support for network and Cisco VoIP related issues for operators in field.
  • Installed/terminated fiber, backbone, Coax, Cat5, Cat6 for data and VoIP.
  • Worked with a team to integrate a VoIP phone system into two local plants.
  • Programmed VOIP/VSOIP phones using the call manager and updating phone information when necessary.
  • Installed and configured the cards in the PBX that would give VOIP capabilities.
  • Helped with the implementation of VOIP in some areas of the Station.
  • Deployed VOIP, VLAN and Aruba Wireless Solutions over a LAN/WAN environment.

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28. Vmware

average Demand
Here's how Vmware is used in Information Technology Technician jobs:
  • Experienced in virtual server creation and administration utilizing Hyper-V and VMWare.
  • Led Enterprise Resource Projects to migrate physical servers onto virtual platforms such as VMWare, Solaris-Zones, and AWS Eco-Cloud solution.
  • Worked on multiple projects dealing with VMware, server installation, computer repair, web design, and networking.
  • Deployed the virtual machine system (Virtual PC, VMware) onto the existing software assets.
  • Implemented VMware workstation and Server for testing purpose and allowing for faster code review.
  • Applied VMWare to create a virtual environment on servers to help utilize data efficiently.
  • Worked heavily with VMWare, Adobe, Microsoft Office and proprietary PACS software.
  • Managed and administrated physical and virtual servers using Citrix and VmWare platforms.
  • Worked with VMware, PowerShell, LogMeIn, and HelpLine.
  • Used VMware to host all servers and services listed above.
  • Converted over 25 physical servers to virtual using VMware.
  • Created/Maintained over 40 Virtual Servers (VMware).
  • Administrated virtual servers in VMware ESX environment.
  • Used VMWare to install virtual application server.
  • Maintained Servers and Virtual Machines via VMWare.
  • Virtualized specialized applications in VMWare for production line.
  • Created, deployed and managed VMWare virtual machines, ESXi servers and ThinApp applications for both local and remote users
  • Instructed the district's faculty in a rollout of VMware's AirWatch mobile device management system.
  • Supported a variety of internally developed programs and tools such as VMware and Solar winds .
  • Assisted in configuring and deploying servers with VMware ESXi and Windows Server 2012 R2.

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29. Remote Access

average Demand
Here's how Remote Access is used in Information Technology Technician jobs:
  • Reduced departmental costs by utilizing remote access software and centralizing hardware/software equipment purchases.
  • Implemented Remote access solution to allow remote administration of company systems.
  • Performed remote access on clients and contractors to determine technical errors and resolve errors with appropriate course of action.
  • Configured dial-up networking for users (with laptops) that connected to network through the remote access server.
  • Helped end-users in troubleshooting, both over the phone, on site or by remote access using TeamViewer.
  • Worked in the command center connecting internally to clients PC and servers through remote access.
  • Responded to help desk tickets either in person, or using remote access utilities.
  • Used remote access to troubleshoot and correct errors on internal contract customers computers.
  • Provided technical customer support to all motor vessels via phone and remote access.
  • Supported customers using remote access technologies and also by visiting client sites.
  • Performed Windows Updates on End-User Computers using Remote Access (WebEx).
  • Supported customers and employees by using remote access or in-presence support.
  • Utilized remote access to troubleshoot, install, and configure applications.
  • Evaluated, recommended, and installed Remote Access Security Systems.
  • Managed routing and remote access for global Entities.
  • Configured remote access, and created network rules.
  • Managed many computers for local and remote access.
  • Investigated & resolved issues using remote access software.
  • Supported users with remote access.
  • Assisted with troubleshooting issues such as password resets, remote access and other issues that within 10 minutes or less.

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30. LAN

low Demand
Here's how LAN is used in Information Technology Technician jobs:
  • Leveraged extensive industry expertise to perform comprehensive analysis of chronic issues; determined and ensured proper implementation of corrective actions plans.
  • Provided assistance on multiple projects including upgrading physical plants digital copies, computer organization, and information related to physical plant.
  • Served as LAN Administrator, ensuring that all account access and internal information was effectively managed and disseminated among concerned parties.
  • Developed System security plans, Interconnection Security Agreements, Memorandums of Understanding, system categorization, system test and evaluation.
  • Aided in the establishment of a control automation network for plant equipment event operations using programmable logic controllers.
  • Managed, planned and coordinated unit-level information system security and integration across platforms, fleets and services.
  • Planned and coordinated numerous time-critical projects; successfully created and implemented process improvements to optimize operations.
  • Participated in the planning and implementation of information-security solutions in direct support of business objectives.
  • Coordinated and planned special operations with state and federal agencies concerning emergencies plans and investigations.
  • Identified additional income opportunities through the registration process for niche and miscellaneous technology products.
  • Prepared schedules for plant operations to satisfy customer requirements with inventory control policies.
  • Planned network installations by studying technical specifications; preparing an installation schematic.
  • Developed PM ranking assessment methodology to measure performance against plan and target.
  • Planned and coordinated monthly release and testing actives across departments and organizations.
  • Developed and maintained a disaster recovery plan including annual testing and validation.
  • Generated periodic performance reports with ticketing system to support capacity planning.
  • Participated in project planning, deployment logistics and client profiling/needs analyst.
  • Collaborated effectively with LAN Administrators and customers to ensure systems functionality.
  • Assisted in planning and executing several large-scale computer hardware upgrades.
  • Planned, designed, installed and supported diversified network architecture.

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31. DNS

low Demand
Here's how DNS is used in Information Technology Technician jobs:
  • Managed Automated Digital Network System (ADNS) to include installation of critical security scripts on Windows NT/2000 Server and workstations.
  • Administered and troubleshooting DNS and DNS clients, implement local security policies, and create local user and group accounts.
  • Troubled shoot 35% US Navy ship's IP Network connection Via ADNS server for Department Of Defense.
  • Worked with DNS, imaging, updated minor hardware and software & repair and configured.
  • Created and managed IPv6 test network including web server, email server, and DNS.
  • Assigned network printers with static IPv4 address, Default Gateway, and DNS.
  • Updated a portfolio of DNS servers, created and advised on FAQ documents.
  • Received and sent SCI Messages over SCI ADNS.
  • Implemented basic knowledge of DNS, content filters, caching, proxies, firewalls, and antivirus.

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32. Connectivity Issues

low Demand
Here's how Connectivity Issues is used in Information Technology Technician jobs:
  • Upgraded operating systems on customer computers Assisted with the installation of phone systems Troubleshooting internet connectivity issues
  • Problem-solved issues with server hardware/software products * Diagnosed and resolved hardware/software connectivity issues.
  • Investigated and resolved network and connectivity issues both internally and on customer connections.
  • Identified and resolved software, operating systems, internet connectivity issues.
  • Repaired wired and wireless network connectivity issues with newly installed hardware.
  • Managed and repaired connectivity issues relating to mobile devices and terminals.
  • Configured network parameters of devices and resolve any connectivity issues.
  • Resolved hardware/software and connectivity issues for teachers and staff.
  • Worked with networks administrators to troubleshoot network connectivity issues.
  • Recognized, diagnosed and resolved network connectivity issues.
  • Supported corporate customers with computer and connectivity issues.
  • Completed all Troubleshooting hardware and network connectivity issues.
  • Analyzed and resolved network and server connectivity issues.
  • Performed network cabling and troubleshoot connectivity issues.
  • Troubleshooted dorm room connectivity issues.
  • Provided on and off-hour technical support for users, aiding in connectivity issues of Desktops, laptops and mobile devices.
  • Diagnosed and repaired software and internet connectivity issues, re-installed Windows OS, and installed printers and other peripherals.
  • Performed basic troubleshooting on computers, mobile phones, printers, associated devices, and LAN connectivity issues.
  • Installed, repaired, and maintained email, printer, and connectivity issues for 200 end users.
  • Managed hardware, software, and connectivity issues for desktops and laptops running Windows 2000/XP.

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33. Infrastructure

low Demand
Here's how Infrastructure is used in Information Technology Technician jobs:
  • Delivered ongoing training and troubleshooting for basic electronics equipment and all components of the computer network infrastructure aboard a nuclear-powered submarine.
  • Strengthened fragile infrastructure and established practices for critical factors such as governance, change management, and information management.
  • Participated in determined infrastructure needs associated with office build outs and rearrangements and developed schedules and resources requirements.
  • Participated in team projects to enhance the technical infrastructure or improve quality or efficiency of problem resolution process.
  • Planned site refresh by assessing site's current infrastructure implementation and requirements while, supporting legacy equipment.
  • Managed deployment support teams to design and deploy hardware infrastructure for clients in sensitive medical environments.
  • Improved and maintained production line up-time while assisting with the overall infrastructure directly impacting manufacturing operations.
  • Established data/voice communication and monitored satellite systems for client in challenging environment with minimal technical infrastructure.
  • Mitigated catastrophic damage to Charlotte County office network infrastructure before and after category 4 Hurricane Charley.
  • Coordinated the installation of network storage and infrastructure that greatly improved the company s overall productivity.
  • Transferred client data across multiple network infrastructures to newly imaged machines, verifying their functionality.
  • Coordinated organization's financial and budget activities to maximize investments in infrastructure and increase efficiency.
  • Performed basic installation of network/data wiring and routine configuration / maintenance of network hardware infrastructure.
  • Recommended strategies for system optimization while administering, optimizing, and supporting internal LAN/WAN infrastructure.
  • Resolved client emergencies to replace critical IT infrastructure with minimal downtime, assuring business continuity.
  • Recommended and implemented logical technology decisions and ensured solid infrastructure and positive ROI.
  • Supported Dell based infrastructure of workstations using Dells host of automated management tools.
  • Maintained communication infrastructure between the Navy and Marines; troubleshot/repaired transmitter issues.
  • Upgraded and configured system software supporting GIS infrastructure and Asset Management applications.
  • Experienced in Ethernet cabling standards and deployment/installation of large scale network infrastructures.

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34. Software Installation

low Demand
Here's how Software Installation is used in Information Technology Technician jobs:
  • Serviced user's computers internationally with software installation and hardware technology issues on their laptops and desktops.
  • Performed software installation and managed software license compliance as part of software installation.
  • Initiated and managed software installations, back-ups and troubleshooting assignments within Windows platform.
  • Conducted hardware and software installation whenever necessary or on condition of upgrades.
  • Isolated and repaired critical software installation errors in input and output controllers.
  • Installed and upgraded hardware and software installations for online professional access.
  • Performed software installations and updates to preserve proper usability.
  • Analyzed, diagnosed, and repaired non-working software installation packages
  • Imaged systems for deployment and customized software installations.
  • Administered software installation and support for customized applications.
  • Created documentation for software installations and configuration.
  • Performed software installations and updates.
  • Performed software installations and troubleshooting.
  • Performed software installation and upgrades.
  • Isolated problems of failing components and provided support in systems upgrades, software installations, new equipment installs, etc.
  • Supported district software and hardware (3,000 PC's) including software installation, computer reformatting, and hardware replacement.
  • Assisted faculty and staff with troubleshooting, repairs, diagnostics, password resets, software installations and printer setups.
  • Resolved customers' issues regarding hardware & software installation, repair, upgrade, maintenance, and billing.
  • Performed wireless network set ups, printer installations, email troubleshooting, and software installation and troubleshooting.
  • Managed all IT needs including system restorations, software installations and registrations, hardware upgrades and troubleshooting.

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35. Unix

low Demand
Here's how Unix is used in Information Technology Technician jobs:
  • Assessed implementation of AS400 and RISC 6000 UNIX systems, Bill of materials processor, and Windows Server LAN / WAN.
  • Used Connect Direct to manage uploads and downloads between Mississippi and Illinois and our Oracle databases and our Unix mainframe.
  • Ensured health of 200+ Windows and Unix workstations and 12+ color and B/W laser printers.
  • Updated and corrected information on the company's database using SQL from a UNIX prompt.
  • Installed Sun UNIX and StorageTek tape drives and disk drives in servers and mainframes.
  • Used FORTRAN and C software languages in a UNIX OS environment to support test.
  • Developed UNIX Shell scripts and JavaScript as support utilities for application integrity.
  • Worked as a UNIX system administrator, providing administrative support for faculty.
  • Used UNIX base for sales & inventory tracking of goods.
  • Deployed client software on all UNIX and Windows servers remotely.
  • Performed basic functions on the UNIX server.
  • Versed in basic UNIX and Oracle.
  • Supported UNIX-based Slot Data System.
  • Worked on Windows NT Servers, SCO-UNIX, Windows 98, ME, 2000, and XP
  • Initialized and terminated online environments according to scheduled commitments Proactively monitored production UNIX server environments for correct and normal operation.
  • Supported all systems using VMS and UNIX Utilized Remedy Ticketing to track and delegated Desktop/Network problems.
  • Created a webpage using APACHE in the UNIX command prompt.
  • Resubmitted or marked complete or held Autosys Unix scheduling jobs.
  • Traveled to sites and installed the Unix/Zenix based networks.
  • Performed nightly backups on UNIX and Novell servers.

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36. VPN

low Demand
Here's how VPN is used in Information Technology Technician jobs:
  • Managed and executed project to remotely upgrade VPN clients
  • Configured/maintained customer VPN connection end points.
  • Installed and maintained various networking devices including Cisco and ZyXel firewalls, VPN networks, and various other modems and routers.
  • Installed and maintained PBX phone systems, set up VPN tunnels, and built computers for new and existing light stores.
  • Supported mobile VPN clients who were connecting to the AT&T network using either a hard or soft token.
  • Installed and Managed Firebox III/1000, Firebox X1000, Watch Guard VPN Tunneling configurations for H+M and XSI clients.
  • Worked with off-site users on remote connection issues, as well as WAN, LAN, and VPN problems.
  • Solved remote network users on multiple remote access platforms (dial-up, terminal-server, VPN).
  • Established static IP service and VPN, managed users through Microsoft Server and Active Directory.
  • Directed the design and implementation project for remote Virtual Private Network (VPN) connectivity.
  • Administered client networks from Florida up to New York remotely through VPN and remote access.
  • Provided technical resolutions for end-users, network issues, VPN access, & mobile devices.
  • Installed and configured remote VPN routers to add remote clients to the network as needed.
  • Provided support for Lotus Notes, DNS, VPN services, and department specific software.
  • Provided phone support for users having network connectivity and authentication issues with Cisco VPN Client.
  • Completed a Project Planning and Implementation of School Computer Network and VPN between 2 School
  • Narrowed scope by isolating the problem to the computer, network wiring or wireless/VPN.
  • Configured multiple VPN tunnels through our firewall with the Jefferson Parish Sheriff's Office.
  • Assisted VPN users to log into the branch network to access their personal drives.
  • Configured and installed SonicWALL SSL VPN Devices to corporate networks for mobile user access.

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37. Software Issues

low Demand
Here's how Software Issues is used in Information Technology Technician jobs:
  • Monitored computer labs, provided technical support for students and faculty for hardware and software issues Administration/Records
  • Escalated any unanticipated software issues to via telephone technical bridge.
  • Problem-solved hardware and software issues with customer electronics items.
  • Provided technical support to end-users with hardware/software issues.
  • Diagnosed and repaired minor hardware/software issues.
  • Repaired various hardware and software issues on campus, rebuilding machines, repairing and setting up printers for the network.
  • Followed set procedures to replace /or place appropriate service calls to have equipment repaired or software issues resolved.
  • Responded quickly with resolution of computer hardware and software issues via phone, email, and in person.
  • Performed remote troubleshooting of users' hardware and software issues with laptops, desktops and thin clients.
  • Provided Tier 1 and Tier 2 support for any hardware or software issues via telephone or email.
  • Traveled daily between three sites, resolving hardware and software issues for 300 users across 3 facilities
  • Provided technical support on a daily basis to resolve basic level computer hardware and software issues.
  • Performed on-site technical work orders: replaced hardware, troubleshooting and resolution of software issues.
  • Operated as Dell certified IT tech repairing hardware and software issues while enrolled as a student
  • Provided front line support and training for the end-users concerning PC hardware and software issues.
  • Worked with vendors and third parties to resolve hardware, networking and software issues.
  • Conducted remote and on-site support to resolve network, hardware, and software issues.
  • Implemented solutions related to hardware and software issues for residential and small- business clientele.
  • Diagnosed software issues, installed updates or new software, and removed malicious programs.
  • Diagnosed, resolved and troubleshoot hardware and software issues and documented technical service requests.

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38. Software Problems

low Demand
Here's how Software Problems is used in Information Technology Technician jobs:
  • Collaborated with software vendors to identify and resolve software problems and perform system upgrades to ensure optimal performance.
  • Provided telephone technical support and utilized remote access connections for troubleshooting hardware/software problems.
  • Resolved hardware/software problems for clients quickly but effectively via phone or electronically.
  • Conducted troubleshooting to the component level and diagnosed system hardware/software problems.
  • Performed troubleshooting of hardware/software problems on individual workstations.
  • Assisted office personnel with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution.
  • Resolved hardware and software problems for assigned school district providing a functional environment for teachers, students and staff.
  • Diagnosed and troubleshoots PC hardware and software problems, as well as telecommunications equipment, using diagnostic tools.
  • Analyzed, evaluated and resolved hardware and software problems relating to management of client facing business.
  • Diagnosed and resolved hardware and software problems for staff of 200 via telephone and desk side.
  • Provided functional and technical support; troubleshooting and diagnosing hardware and software problems to direct users.
  • Configured and maintained PC's / printers, troubleshooting all hardware and software problems.
  • Maintained company intranet, as well as handling hardware/workstation hardware or software problems.
  • Fixed any hardware or software problems that Honeywell employees encounters on their computers.
  • Imaged and deployed new computers, repaired and troubleshot hardware and software problems.
  • Troubleshooted and resolved hardware and software problems, made repairs where necessary.
  • Repaired the software problems that were called in by the clients remotely.
  • Diagnosed computer hardware and software problems and provide the problem resolution.
  • Referred hardware & software problems to outside vendors and/or technicians.
  • Referred major hardware and software problems and defective products.

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39. Dhcp

low Demand
Here's how Dhcp is used in Information Technology Technician jobs:
  • Configured and installed Windows Server 2012 and Server 2008 with DHCP, File Server, IIS and DNS services.
  • Maintained and managed all Microsoft platforms including Active Directory/ Group Polices, DHCP, DNS, and TCP/IP.
  • Managed LAN and operated networking services (DHCP, DNS, SNMP, NAT and routing protocols).
  • Managed and Maintained Domain with Active Directory, Microsoft Exchange, Windows Firewalls, DNS, DHCP.
  • Installed Windows Server 2012, primary and backup DNS and DHCP Servers, and server patching.
  • Required knowledge of DHCP, DNS, routers and firewall issues to resolve home network issues.
  • Installed a Windows Server 2012R2 machine enabling Active Directory, DHCP, and DNS roles.
  • Created and maintained Windows NT TCP/IP Networks with DHCP, DNS, and firewalls.
  • Experienced with computer network software and hardware technologies including TCP/IP, DHCP and DNS.
  • Configured TCP/IP, DHCP, and WINS server to analyze network problems.
  • Assigned IP addresses on DNS/DHCP on all workstations and network printers.
  • Enhanced network functionality by configuring: DHCP servers, M.S.
  • Configured and maintained DHCP, and DNS through Server 2008.
  • Created and maintained DHCP reservations for remote site in Pennsylvania.
  • Installed, configured and backup DHCP Clients/Servers for Windows 2007.
  • Maintained DHCP and DNS servers for a classroom/lab domain.
  • Experienced in Microsoft Windows, DHCP and Virtual Machines.
  • Created reservations for printers on DHCP server.
  • Configured Network Drives DHCP to Static.
  • Managed Local DNS and DHCP servers.

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40. POS

low Demand
Here's how POS is used in Information Technology Technician jobs:
  • Leveraged different software and technology packages to deliver quality results and information for oil drilling forecasting and decision making purposes.
  • Performed postal service procedures including customer assistance, mail call and directory service operations while complying with strict military regulations.
  • Researched & proposed implementation of new software/technologies for Engineering and IT industry by attending events and maintaining vendor accounts.
  • Assessed malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer lab operations.
  • Provided network planning and implementation for Corporate Data Center consolidations resulting in HP savings of 50 operation positions.
  • Performed quality control edits and compiled data from computer generated reports and other sources for reporting purposes.
  • Developed and executed compliance programs and general business solutions resulting in increased positive exposure for the city.
  • Designed a file number logging entry method for documents referenced in the database for organizational purpose.
  • Automated manual process to provide performance measurement and manage exposure for various covered portfolio instrument types.
  • Completed all administrative tasks including regular filing, preparing deposits, and completed required reports.
  • Optimized existing networks by adjusting radio network parameters and recommending possible solutions to hardware problems.
  • Followed precise procedures to detect chemical composition of primary steel products and semi-finished materials.
  • Provided telephone-based and on-site technical support to instructors in general purpose electronic classrooms.
  • Monitored and ensured integrity of all Xerox WorkCentre multipurpose machines at each location.
  • Performed back-ups according to schedule and maintained off-site duplicates for disaster recovery purposes.
  • Started working as Logistic Coordinator picking up surplus equipment and disposing scrapped assets.
  • Fostered positive workplace relationships by providing exceptional customer service for 70 users.
  • Conducted one-on-one training sessions for general purpose electronic classrooms throughout the year.
  • Repaired/replaced equipment used for technological purposes in multiple buildings throughout the district.
  • Referred difficult issues to upper management while maintaining positive rapport with personnel.

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41. Technical Assistance

low Demand
Here's how Technical Assistance is used in Information Technology Technician jobs:
  • Performed troubleshooting activities and provided technical assistance for high ranking officers and all other personnel.
  • Monitored and provided technical assistance in troubleshooting of Outlook and laptop performance related issues.
  • Assembled computer parts, monitored servers and provided technical assistance in computer.
  • Traveled extensively throughout the United States providing network field engineering technical assistance.
  • Provided expert-level technical assistance to fit new situations and enhance customer service.
  • Provided technical assistance via a ticketing system to ensure prompt resolutions.
  • Provided technical assistance and training to users for handling emergency repair.
  • Provided technical assistance and support for incoming telephone and computer-generated queries.
  • Provided technical assistance, and maintained the central maintenance management system.
  • Resolved laptop problems and provided technical assistance and support.
  • Provided technical assistance and troubleshooting for network problems.
  • Provided technical assistance and resolution as necessary.
  • Provided customer service, technical assistance and help desk support for over 3500 personnel consisting of faculty, staff and students.
  • Provided technical assistance to strong of 100 staff, assisting with network access, printing, and application software operation.
  • Provided other Information Assurance (IA) and technical assistance as directed by the AOC WS IA Team Lead.
  • Provided technical assistance and support the use of IT Hardware and Software for EDA and county users.
  • Completed advanced software and hardware technical assistance Use database software such as HEAT to keep record of issues
  • Provided on the job technical assistance and training for new technology to teachers and district employees.
  • Advanced to information technology technician to provide technical assistance to on-site and off-site, remote users.
  • Provided professional help desk support and technical assistance to students, faculty, and staff.

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42. Computer Software

low Demand
Here's how Computer Software is used in Information Technology Technician jobs:
  • Provided customization and changes to personal computer software, hardware and associated peripheral devices as necessary to meet user needs.
  • Developed and delivered information assurance functions to include, designing, preparing and editing several computer software programs.
  • Monitored and maintained US Naval facility computer software and hardware updates.
  • Learned to maintain computer software and improve operating system performance.
  • Installed computer software/hardware as well as refurbished outdated computers.
  • Updated and installed necessary computer software/hardware for optimal performance.
  • Investigated and resolved computer Software and Hardware problems.
  • Migrated technical computer software from computer to computer.
  • Worked as IT technician installing computer software and hardware, repairing computers, making network over LAN and maintaining data service.
  • Served as an on-call technician fixing computer software and hardware problems for the personnel in the Plant Pathology and Agronomy department.
  • Provided on-site one-on-one assistance to the entire clinical staff including physicians related to their computer software and hardware needs.
  • Upgraded and/or repaired computer software (application and OS) and hardware (printers, faxes, scanners).
  • Worked with customer over phone or desk side in response to user inquiries regarding computer software and hardware issues.
  • Designed the Inventory system for the incoming and outgoing old computer software from companies like Network Associates and Microsoft.
  • Answered 7- 8 user inquiries daily regarding computer software and hardware operation to resolve problems.
  • Experienced in Chrysler SMART and Ford DDL systems along with many other computer software systems.
  • Assisted company owner/president with IT related issues such cabling, installing computer and computer software.
  • Identified, analyzed, and resolved issues with computer software, hardware, and peripherals.
  • Provided data migration for HISD from the old computer software XP to Windows 7.
  • Serviced computer software, hardware, and peripherals for ASU faculty and staff.

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43. Sharepoint

low Demand
Here's how Sharepoint is used in Information Technology Technician jobs:
  • Utilized Microsoft SharePoint to update spreadsheets and provide weekly status reports to management.
  • Updated documentation of key programs and procedures into their Microsoft SharePoint.
  • Documented system procedures into a MS SharePoint knowledge-base for ongoing support.
  • Provided Business Analyst services using Microsoft SharePoint.
  • Handled SharePoint site administration for client intranets.
  • Maintained SharePoint as company portal.
  • Trained new employees, including senior management, department supervisors and administrative staff on Office 365 SharePoint Online software.
  • Tracked assets, quality, and project process by using Remedy, SharePoint, internal websites, and Excel.
  • Worked as a Cisco VoIP Engineer, Active Directory, Exchange, and SharePoint Administrator for tactical services.
  • Handled SharePoint Data entry * Directed problem ticket traffic to other techs to be resolved * Resolved problem tickets
  • Collaborated with coworkers to create a community site with how to information for company s SharePoint 2013.
  • Designed and configured SharePoint 3.0 to be used domain wide for Help Desk End User support.
  • Designed and configured SharePoint 2010 Virtual machine to learn and test new feature functions.
  • Created / reset / granted users access in Active Directory, Exchange and SharePoint.
  • Managed front end of SharePoint and created Team Sites for Department use.
  • Maintained and updated the Intranet pages with MS SharePoint for 280 clients.
  • Worked on a project to create a SharePoint 2013 intranet environment.
  • Maintained and constructed the intranet server (SharePoint).
  • Designed and conducted training for new SharePoint end users.
  • Worked with SharePoint Designer to create custom page templates.

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44. User Accounts

low Demand
Here's how User Accounts is used in Information Technology Technician jobs:
  • Performed Network Administrator functions, including setting up active directory and maintaining user accounts and permissions.
  • Created, changed, and deleted user accounts and performed security monitoring to identify intrusions.
  • Created user accounts and passwords to facilitate operational support for management and staff.
  • Identified and entitled members associated with duplicate and multiple-end user accounts.
  • Performed system administrator duties using Active Directory to create user accounts.
  • Provisioned and administered user accounts and share level permissions.
  • Administered new user accounts including password policy.
  • Maintained intranet user accounts and permissions.
  • Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies via Active Directory.
  • Created and administer user accounts, user security and access to email, ftp and web services and other corporate resources.
  • Created/maintained user accounts in Active Directory, Exchange Server, performed OS, BIOS and software updates as needed.
  • Created, maintained and deleted user accounts for faculty and staff within the school district when necessary.
  • Performed system administration to include adding new user accounts to the domain, system setup and install.
  • Used Enterprise Administrator to add new computers into the domain, and manage user accounts as well.
  • Configured user accounts, groups, computers and users' Exchange 2000 mailbox settings in Active Directory.
  • Created and disabled user accounts, added users to groups in active directory; reset passwords.
  • Created user accounts, and security groups, assigned permissions, deployed client workstations to network.
  • Administered adding, deleting and configuring end user accounts and group accounts in MS Active Directory.
  • Used administrative privileges and rights to create and maintain user accounts and Microsoft Exchange email accounts.
  • Maintained website functionality, data entry and user accounts, along with their respected property listings.

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45. Computer Equipment

low Demand
Here's how Computer Equipment is used in Information Technology Technician jobs:
  • Tested repaired and ran data security on computer equipment from customers preparing product for resale to the business environment.
  • Resolved computer problems, monitoring computer processing systems, installing software and testing performance of computer equipment and programs.
  • Performed minor desktop/ laptop repair for computer equipment that was not covered by third-party vendor maintenance agreements.
  • Monitored computer-processing systems and perform tests on computer equipment and programs to ensure quality and performance.
  • Created and maintained layout of computer equipment on manufacturing floor for inventory and accountability of assets.
  • Maintained their network and other activities as such computer troubleshooting & repairing computer equipment.
  • Monitored computer equipment showing wear and tear as well as implementing preventative maintenance routines.
  • Monitored environmental equipment (air conditioning, humidity and temperature of computer equipment).
  • Disassembled electronic and computer equipment using electric and air powered tools for recycling.
  • Maintained computer equipment and software to ensure secure and efficient operations.
  • Diagnosed and repaired computer equipment while minimizing user and system impact.
  • Monitored installed computer processing systems and set up computer equipment.
  • Maintained database to store computer equipment and asset management information.
  • Maintained inventory in order to support computer equipment analysis.
  • Serviced and provided troubleshooting repair for various computer equipment.
  • Identified, maintained and repaired computer equipment.
  • Conducted electrical safety checks on computer equipment.
  • Scheduled and performed maintenance on computer equipment.
  • Handled disposition of old computer equipment.
  • Configured and upgraded technical computer equipment.

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46. New System

low Demand
Here's how New System is used in Information Technology Technician jobs:
  • Defined requirements based on agent feedback and implemented new system to replace existing system.
  • Conferred with staff and management to establish requirements for new systems and modifications.
  • Configured new systems according to customer specifications.
  • Performed several new and upgrade Server installations, including preparing each client workstation for a smooth integration onto new systems.
  • Traveled to various locations across the country as needed to provide support, and install new systems.
  • Worked closely with a team to develop new systems, while meticulously maintaining current systems.
  • Guaranteed all staff was fully operational on the new system within a week of deployment.
  • Maintained user settings and instructed users on differences between the old and new systems.
  • Used remote desktop to assist customers with Profile Backup for Migration to new systems.
  • Dedicated 94 off duty hours cross training 33 inter-departmental personnel on new system operation.
  • Configured new equipment to LAN/WAN * Provided training on new system to users.
  • Prepared user profiles and software packages on new system builds for customers.
  • Created and maintained build images, while ensuring compatibility with new systems.
  • Trained computer users to avoid further issues and to use new systems.
  • Explained systems and operations to customers as they received new systems.
  • Helped clients pick out new systems for their particular needs.
  • Helped to research, choose, and implement new systems.
  • Installed required peripherals and software for each new system.
  • Prepared and delivered live instructional sessions for new systems.
  • Trained stores on the functionality of new systems.

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47. Sccm

low Demand
Here's how Sccm is used in Information Technology Technician jobs:
  • Monitored all workstations to ensure compliance with state/industry security standards for patching, encryption, and virus protection via SCCM.
  • Migrated OS from Windows XP to Windows 7 using SCCM, with user data transfer, application loading and compatibility testing
  • Provided necessary desktop support in hospitals and clinics to ensure installation of new desktops and SCCM auto updates were successful.
  • Migrated Users from XP to 7 on a scheduled deployment basis using SCCM and Dell's CDM.
  • Assisted in configuring and deploying an SCCM server for the district.
  • Deployed windows images to hundreds of devices using SCCM and PXE.
  • Learned fluent use of System Center Configuration Manager (SCCM).
  • Deployed software, software updates and operating systems via SCCM 2007.
  • Directed SCCM to push out patches to outdated devices.
  • Deployed updates, applications, system imaging via SCCM.
  • Installed licensed software both manually and through SCCM application.
  • Carried out imaging utilizing Microsoft SCCM and LanDesk.
  • Created and pushed out software packages using SCCM 2007 Built and maintained the SCCM server for Prince Georges County Public Schools
  • Accounted for all devices on the network using SCCM, Spiceworks, and spreadsheets.
  • Worked with Symantec Ghost and Microsoft SCCM as imaging solutions for mass deployment.
  • Installed and ran Dell migration tool, installed/uninstalled Casper client and SCCM.
  • Created SCCM and Munki Packages for deployment.

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48. Android

low Demand
Here's how Android is used in Information Technology Technician jobs:
  • Supported Windows 8, Android, Tablets and PC Software, AV installation and support.
  • Developed an Android and Web application to take care of the Warehouse's inventory.
  • Provided support for Apple and Android tablets and phones.
  • Configured and troubleshooting mobile devices: Apple and Android.
  • Deployed apps and created security policies for iOS and Android devices remotely through MaaS360 mobile device management software.
  • Provided tech support for various platforms including OSX, iOS, Android, Windows, and Linux.
  • Installed operating systems on Android phones Tested phone features and verified update
  • Supported mobile devices running Android and iOS operating systems.
  • Setup/Supported Blackberry, Android, and iOS phones/tablets.
  • Configured, Deployed, managed and performed troubleshooting for various telecommunication devices including Blackberries, Iphones, Ipads and Android.
  • Supported Systems: Windows Desktops, Apple Laptops, Apple and Android Mobile Devices, and Enterprise-level Multifunction Printers.
  • Transferred and downloaded information from smartphones such as Android, IOS, and Blackberry Operating System.
  • Supported IPads, IPhones, Blackberry and Android devices for enterprise email.
  • Configured Nextel and Android smartphones for office employees.
  • Assisted employees with syncing their smartphones to the Microsoft Office 365 email accounts using Iphone and Android smartphones.
  • Replaced broken ipad, iphone, and android glass digitizers and lcd panels.

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49. Software Systems

low Demand
Here's how Software Systems is used in Information Technology Technician jobs:
  • Coordinated with contractors for security cameras, physical security, and accounting software systems.
  • Coordinated capabilities of intuitive software systems within office network through outside vendors.
  • Installed hardware/software systems Monitored Network traffic
  • Installed hardware and software systems, maintained equipment, and set up network and security measures for countless Bay Area companies.
  • Administered, maintained, provided support and wrote reports for a CMMS called TMS developed by Four Rivers Software Systems.
  • Performed multiple levels of hardware and software systems support for 250+ computers and 20+ copiers and printers.
  • Improved and updated IT department by implementing the latest and most efficient hardware and software systems available.
  • Installed, configured, and diagnosed hardware and software systems while maintaining computers for optimum capabilities.
  • Provided technical support for specialized hardware and software systems for clients both for servers and workstations.
  • Provided technical support, assistance and training to customers in applying hardware and software systems.
  • Installed hardware and software systems, set up computer security measures, and configured networks.
  • Assisted Quality Assurance Department on testing of new hardware and software systems for the stores
  • Provided technical support for the computer hardware & software systems of the company.
  • Installed hardware and software systems; maintained and or repair equipment.
  • Performed complex troubleshooting for hardware and software systems.
  • Upgraded hardware and software systems as necessary.
  • Assisted customers resolve problems with computer hardware and software (backup for help desk) Installing hardware and software systems.
  • Managed and supported campus's hardware and software systems such as PC, audio/video, telecommunications, and networking equipment
  • Installed and managed software systems PROJECTS
  • Installed software systems, antivirus protection, and reinstalled different operating systems.

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50. Phone System

low Demand
Here's how Phone System is used in Information Technology Technician jobs:
  • Installed network hardware, telephone system cabling and networked security cameras
  • Conducted regularly scheduled back-ups of critical phone systems.
  • Diagnosed and eliminated problem areas in telephone systems.
  • Maintained Business Communication Manager phone systems
  • Provided equipment maintenance for time clocks, video surveillance, and phone systems, and regulated 3 international account systems.
  • Assisted in the conversion process to a Cisco phone system for over 400 units in 7 local & remote offices.
  • Assisted with implementation of new servers, server upgrades, conference room upgrades and install, and phone system upgrade.
  • Worked for streamlined Interconnect servicing customers all around the Houston area with IT/LAN help and IP phone system issues.
  • Helped to Administer the Institution's phone system and went to training to attain certification in Inter-Tel Phone Systems.
  • Maintained Hotel phone systems, back of house and Blackberry, Programmed Progressive phone systems to meet hotel specifications.
  • Implemented IP Phone system in 2014, successfully switching over from an Option 11 digital and analog environment.
  • Loaded, configured, and tested software necessary for key telephone systems installations and upgrades and Server.
  • Maintained telephone system using phone programming software to create and change existing extensions and fax numbers.
  • Tested and evaluated various phone systems for outlaying offices for the recruitment division of the USCG.
  • Charged with the responsibility of installing, configuring, testing and troubleshooting of key telephone systems.
  • Deployed and repaired point of sale system and phone system for park for the summer.
  • Assisted in project management of new phone system, training of users, and implementation.
  • Installed computer networking and telephone systems using both, fiber optic and copper cable.
  • Managed the operation and maintenance of the ShoreTel IP phone system including Unified Messaging.
  • Managed company PBX phone system including installing new extensions and troubleshooting existing phone issues.

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20 Most Common Skill For An Information Technology Technician

Hardware10.5%
Customer Service9.1%
Technical Support8.8%
Information Technology8.4%
Troubleshoot8.3%
Personal Computers5.2%
Active Directory5%
Windows5%

Typical Skill-Sets Required For An Information Technology Technician

RankSkillPercentage of ResumesPercentage
1
1
Hardware
Hardware
7.4%
7.4%
2
2
Customer Service
Customer Service
6.4%
6.4%
3
3
Technical Support
Technical Support
6.2%
6.2%
4
4
Information Technology
Information Technology
5.9%
5.9%
5
5
Troubleshoot
Troubleshoot
5.8%
5.8%
6
6
Personal Computers
Personal Computers
3.6%
3.6%
7
7
Active Directory
Active Directory
3.5%
3.5%
8
8
Windows
Windows
3.5%
3.5%
9
9
Laptops
Laptops
3.5%
3.5%
10
10
Setup
Setup
3%
3%
11
11
Desk Support
Desk Support
2.9%
2.9%
12
12
Printers
Printers
2.4%
2.4%
13
13
Internet
Internet
2.2%
2.2%
14
14
Helpdesk
Helpdesk
2.1%
2.1%
15
15
Linux
Linux
2.1%
2.1%
16
16
Desktop
Desktop
2%
2%
17
17
OS
OS
2%
2%
18
18
Computer System
Computer System
2%
2%
19
19
SQL
SQL
1.9%
1.9%
20
20
Software Applications
Software Applications
1.7%
1.7%
21
21
PCS
PCS
1.7%
1.7%
22
22
Mac
Mac
1.5%
1.5%
23
23
Tcp/Ip
Tcp/Ip
1.4%
1.4%
24
24
Network Security
Network Security
1.4%
1.4%
25
25
Peripheral Equipment
Peripheral Equipment
1.3%
1.3%
26
26
Html
Html
1.2%
1.2%
27
27
Voip
Voip
1.2%
1.2%
28
28
Vmware
Vmware
1.1%
1.1%
29
29
Remote Access
Remote Access
1.1%
1.1%
30
30
LAN
LAN
1.1%
1.1%
31
31
DNS
DNS
1.1%
1.1%
32
32
Connectivity Issues
Connectivity Issues
1%
1%
33
33
Infrastructure
Infrastructure
1%
1%
34
34
Software Installation
Software Installation
1%
1%
35
35
Unix
Unix
1%
1%
36
36
VPN
VPN
0.9%
0.9%
37
37
Software Issues
Software Issues
0.9%
0.9%
38
38
Software Problems
Software Problems
0.9%
0.9%
39
39
Dhcp
Dhcp
0.8%
0.8%
40
40
POS
POS
0.8%
0.8%
41
41
Technical Assistance
Technical Assistance
0.8%
0.8%
42
42
Computer Software
Computer Software
0.8%
0.8%
43
43
Sharepoint
Sharepoint
0.8%
0.8%
44
44
User Accounts
User Accounts
0.8%
0.8%
45
45
Computer Equipment
Computer Equipment
0.8%
0.8%
46
46
New System
New System
0.7%
0.7%
47
47
Sccm
Sccm
0.7%
0.7%
48
48
Android
Android
0.7%
0.7%
49
49
Software Systems
Software Systems
0.7%
0.7%
50
50
Phone System
Phone System
0.6%
0.6%

37,717 Information Technology Technician Jobs

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