What does an Information Technology Technician do?
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
Information technology technician responsibilities
Here are examples of responsibilities from real information technology technician resumes:
- Manage and execute project to remotely upgrade VPN clients
- Manage incoming tickets and incidents in remedy and troubleshooting.
- Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
- Analyze and maintain OS and domain account information across systems to ensure efficient and security workstations and virtual computing environments.
- Provide implementation coordination, vendor management, and training for voice over IP project (VOIP).
- Work on multiple projects dealing with VMware, server installation, computer repair, web design, and networking.
- Install and configure over $50K worth of IP surveillance systems and wireless networks in both commercial and residential spaces.
- Work alongside the client support department of the hospital responding to trouble tickets of hospital PCs under supervision of Scott Bruno.
- Provide knowledge in handling companywide compliance of all systems, laptops, tablets, desktops and android and apple products e-mailing configurations
- Configure and build customized PCs base on customer specifications.
- Maintain and monitor connectivity of TCP/IP connections in facility.
- Provide network administration that include LAN troubleshooting and resolution.
- Remedy ticket queuing client used for customer support prioritization.
- Update documentation of key programs and procedures into their Microsoft SharePoint.
- Perform local and remote Linux server administration, including operating system security.
Information technology technician skills and personality traits
We calculated that 14% of Information Technology Technicians are proficient in Customer Service, Troubleshoot, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Information Technology Technicians that have these skills listed on their resume here:
- Customer Service, 14%
Demonstrated excellent customer service, productivity, time management, teamwork and follow up, as documented in exemplary monthly evaluations.
- Troubleshoot, 10%
Evaluate and troubleshoot operating system software and equipment for repair and document into database.
- Technical Support, 5%
Provided technical support for testing centers using terminal emulation software for server reboots and worked closely with application teams for escalation.
- Desk Support, 4%
Perform help desk support to end-user issues/requests on a timely basis ensuring incidents/problems are resolved promptly.
- Computer System, 3%
Determine causes of malfunctions and effect repairs of computer systems and related hardware, including personal computers and peripheral equipment.
- Network Printers, 3%
Configured installation of network printers and monitored consumption of supplies for adequate replenishment.
Most information technology technicians use their skills in "customer service," "troubleshoot," and "technical support" to do their jobs. You can find more detail on essential information technology technician responsibilities here:
Customer-service skills. To carry out their duties, the most important skill for an information technology technician to have is customer-service skills. Their role and responsibilities require that "computer support specialists must be patient and sympathetic." Information technology technicians often use customer-service skills in their day-to-day job, as shown by this real resume: "perform first class customer service to end user perform remote desktop support during business hours and after hour's calls. "
Listening skills. Many information technology technician duties rely on listening skills. "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.," so an information technology technician will need this skill often in their role. This resume example is just one of many ways information technology technician responsibilities rely on listening skills: "communicated with clients to ensure proper data migration during to computer system upgrades. "
Problem-solving skills. This is an important skill for information technology technicians to perform their duties. For an example of how information technology technician responsibilities depend on this skill, consider that "support workers must identify both simple and complex computer problems, analyze them, and solve them." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an information technology technician: "used remote desktop to log into user's computer and perform problem-solving tasks such as reboots on the system. ".
Speaking skills. A big part of what information technology technicians do relies on "speaking skills." You can see how essential it is to information technology technician responsibilities because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical information technology technician tasks: "identified and addressed lan issues and administrative tasks. "
Writing skills. Another common skill required for information technology technician responsibilities is "writing skills." This skill comes up in the duties of information technology technicians all the time, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." An excerpt from a real information technology technician resume shows how this skill is central to what an information technology technician does: "experienced with writing custom sql queries to retrieve enrollment and financial information from microsoft sql server databases. "
The three companies that hire the most information technology technicians are:
- Year Up37 information technology technicians jobs
- TEKsystems13 information technology technicians jobs
- Slippery Rock University of Pennsylvania13 information technology technicians jobs
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Compare different information technology technicians
Information technology technician vs. Technician support tier
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
There are some key differences in the responsibilities of each position. For example, information technology technician responsibilities require skills like "troubleshoot," "desk support," "network printers," and "switches." Meanwhile a typical technician support tier has skills in areas such as "lan wan," "phone calls," "tier ii," and "lan." This difference in skills reveals the differences in what each career does.
Technician support tiers earn the highest salaries when working in the technology industry, with an average yearly salary of $62,098. On the other hand, information technology technicians are paid more in the finance industry with an average salary of $66,881.technician support tiers tend to reach similar levels of education than information technology technicians. In fact, technician support tiers are 1.4% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Information technology technician vs. Noc technician
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
Each career also uses different skills, according to real information technology technician resumes. While information technology technician responsibilities can utilize skills like "desk support," "computer system," "network printers," and "sql," noc technicians use skills like "network operations," "routers," "rf," and "juniper."
On average, noc technicians earn a lower salary than information technology technicians. Some industries support higher salaries in each profession. Interestingly enough, noc technicians earn the most pay in the professional industry with an average salary of $56,227. Whereas information technology technicians have higher pay in the finance industry, with an average salary of $66,881.Average education levels between the two professions vary. Noc technicians tend to reach similar levels of education than information technology technicians. In fact, they're 0.0% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for Information Technology Technicians in the next 3-5 years?
Ming Chow
Associate Teaching Professor, Tufts University
References:
1. cybersecurity
2. cybersecurity
Information technology technician vs. Desktop support technician
A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an information technology technician is likely to be skilled in "desk support," "switches," "sql," and "java," while a typical desktop support technician is skilled in "desktop support," "laptop computers," "user support," and "strong customer service."
Desktop support technicians make a very good living in the finance industry with an average annual salary of $49,591. On the other hand, information technology technicians are paid the highest salary in the finance industry, with average annual pay of $66,881.desktop support technicians typically earn similar educational levels compared to information technology technicians. Specifically, they're 0.9% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Information technology technician vs. Computer technician
Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.
Types of information technology technician
Updated January 8, 2025
