An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.

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Information Technology Technician Responsibilities

Here are examples of responsibilities from real information technology technician resumes representing typical tasks they are likely to perform in their roles.

  • Manage and execute project to remotely upgrade VPN clients
  • Manage incoming tickets and incidents in remedy and troubleshooting.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Analyze and maintain OS and domain account information across systems to ensure efficient and security workstations and virtual computing environments.
  • Provide implementation coordination, vendor management, and training for voice over IP project (VOIP).
  • Work on multiple projects dealing with VMware, server installation, computer repair, web design, and networking.
  • Install and configure over $50K worth of IP surveillance systems and wireless networks in both commercial and residential spaces.
  • Work alongside the client support department of the hospital responding to trouble tickets of hospital PCs under supervision of Scott Bruno.
  • Provide knowledge in handling companywide compliance of all systems, laptops, tablets, desktops and android and apple products e-mailing configurations
  • Configure and build customized PCs base on customer specifications.
  • Maintain and monitor connectivity of TCP/IP connections in facility.
  • Provide network administration that include LAN troubleshooting and resolution.
  • Remedy ticket queuing client used for customer support prioritization.
  • Update documentation of key programs and procedures into their Microsoft SharePoint.
  • Perform local and remote Linux server administration, including operating system security.

Information Technology Technician Job Description

When it comes to understanding what an information technology technician does, you may be wondering, "should I become an information technology technician?" The data included in this section may help you decide. Compared to other jobs, information technology technicians have a growth rate described as "faster than average" at 10% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of information technology technician opportunities that are predicted to open up by 2028 is 83,100.

Information technology technicians average about $23.57 an hour, which makes the information technology technician annual salary $49,031. Additionally, information technology technicians are known to earn anywhere from $28,000 to $83,000 a year. This means that the top-earning information technology technicians make $55,000 more than the lowest earning ones.

As is the case with most jobs, it takes work to become an information technology technician. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a technician support tier, noc technician, desktop support technician, and computer technician.

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12 Information Technology Technician Resume Examples

Information Technology Technician Skills and Personality Traits

We calculated that 14% of Information Technology Technicians are proficient in Customer Service, Troubleshoot, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Information Technology Technicians that have these skills listed on their resume here:

  • Customer Service, 14%

    Demonstrated excellent customer service, productivity, time management, teamwork and follow up, as documented in exemplary monthly evaluations.

  • Troubleshoot, 10%

    Evaluate and troubleshoot operating system software and equipment for repair and document into database.

  • Technical Support, 5%

    Provided technical support for testing centers using terminal emulation software for server reboots and worked closely with application teams for escalation.

  • Desk Support, 4%

    Perform help desk support to end-user issues/requests on a timely basis ensuring incidents/problems are resolved promptly.

  • Computer System, 3%

    Determine causes of malfunctions and effect repairs of computer systems and related hardware, including personal computers and peripheral equipment.

  • Network Printers, 3%

    Configured installation of network printers and monitored consumption of supplies for adequate replenishment.

Most information technology technicians list "customer service," "troubleshoot," and "technical support" as skills on their resumes. We go into more details on the most important information technology technician responsibilities here:

  • Customer-service skills can be considered to be the most important personality trait for an information technology technician to have. According to a information technology technician resume, "computer support specialists must be patient and sympathetic" information technology technicians are able to use customer-service skills in the following example we gathered from a resume: "perform first class customer service to end user perform remote desktop support during business hours and after hour's calls. "
  • While it may not be the most important skill, we found that many information technology technician duties rely on listening skills. This example from a information technology technician explains why: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." This resume example is just one of many ways information technology technicians are able to utilize listening skills: "communicated with clients to ensure proper data migration during to computer system upgrades. "
  • Problem-solving skills is also an important skill for information technology technicians to have. This example of how information technology technicians use this skill comes from a information technology technician resume, "support workers must identify both simple and complex computer problems, analyze them, and solve them." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "used remote desktop to log into user's computer and perform problem-solving tasks such as reboots on the system. "
  • A thorough review of lots of resumes revealed to us that "speaking skills" is important to completing information technology technician responsibilities. This resume example shows just one way information technology technicians use this skill: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical information technology technician tasks: "identified and addressed lan issues and administrative tasks. "
  • Another common skill for an information technology technician to be able to utilize is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. An information technology technician demonstrated the need for this skill by putting this on their resume: "experienced with writing custom sql queries to retrieve enrollment and financial information from microsoft sql server databases. "
  • See the full list of information technology technician skills.

    We've found that 46.5% of information technology technicians have earned a bachelor's degree. Furthermore, 4.2% earned their master's degrees before becoming an information technology technician. While it's true that most information technology technicians have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every five information technology technicians did not spend the extra money to attend college.

    Those information technology technicians who do attend college, typically earn either a computer science degree or a information technology degree. Less commonly earned degrees for information technology technicians include a computer information systems degree or a business degree.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an information technology technician. We've found that most information technology technician resumes include experience from Year Up, Slippery Rock University of Pennsylvania, and TEKsystems. Of recent, Year Up had 37 positions open for information technology technicians. Meanwhile, there are 13 job openings at Slippery Rock University of Pennsylvania and 13 at TEKsystems.

    But if you're interested in companies where you might earn a high salary, information technology technicians tend to earn the biggest salaries at Cravath, Cheniere Energy, and Microsoft. Take Cravath for example. The median information technology technician salary is $190,535. At Cheniere Energy, information technology technicians earn an average of $138,231, while the average at Microsoft is $134,535. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on information technology technician salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at IBM, United States Army Corps of Engineers, and Us Navy. These three companies have hired a significant number of information technology technicians from these institutions.

    The three companies that hire the most prestigious information technology technicians are:

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    What Technician Support Tiers Do

    A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.

    In this section, we take a look at the annual salaries of other professions. Take technician support tier for example. On average, the technician support tiers annual salary is $5,858 higher than what information technology technicians make on average every year.

    While their salaries may differ, one common ground between information technology technicians and technician support tiers are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, technical support, and computer system.

    There are some key differences in responsibilities as well. For example, an information technology technician responsibilities require skills like "troubleshoot," "desk support," "network printers," and "switches." Meanwhile a typical technician support tier has skills in areas such as "lan wan," "phone calls," "tier ii," and "lan." This difference in skills reveals how truly different these two careers really are.

    Technician support tiers receive the highest salaries in the technology industry coming in with an average yearly salary of $62,098. But information technology technicians are paid more in the finance industry with an average salary of $66,881.

    Technician support tiers tend to reach similar levels of education than information technology technicians. In fact, technician support tiers are 1.4% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.

    What Are The Duties Of a NOC Technician?

    A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.

    The next role we're going to look at is the noc technician profession. Typically, this position earns a lower pay. In fact, they earn a $3,147 lower salary than information technology technicians per year.

    While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both information technology technicians and noc technicians are known to have skills such as "customer service," "troubleshoot," and "technical support. "

    But both careers also use different skills, according to real information technology technician resumes. While information technology technician responsibilities can utilize skills like "desk support," "computer system," "network printers," and "sql," some noc technicians use skills like "network operations," "routers," "rf," and "juniper."

    On average, noc technicians earn a lower salary than information technology technicians. There are industries that support higher salaries in each profession respectively. Interestingly enough, noc technicians earn the most pay in the professional industry with an average salary of $56,227. Whereas, information technology technicians have higher paychecks in the finance industry where they earn an average of $66,881.

    When it comes to the differences in education between the two professions, noc technicians tend to reach similar levels of education than information technology technicians. In fact, they're 0.0% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

    How a Desktop Support Technician Compares

    A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.

    The third profession we take a look at is desktop support technician. On an average scale, these workers bring in lower salaries than information technology technicians. In fact, they make a $7,239 lower salary per year.

    Using information technology technicians and desktop support technicians resumes, we found that both professions have similar skills such as "customer service," "troubleshoot," and "technical support," but the other skills required are very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an information technology technician is likely to be skilled in "desk support," "switches," "sql," and "java," while a typical desktop support technician is skilled in "desktop support," "laptop computers," "user support," and "strong customer service."

    Desktop support technicians make a very good living in the finance industry with an average annual salary of $49,591. Whereas information technology technicians are paid the highest salary in the finance industry with the average being $66,881.

    Desktop support technicians are known to earn similar educational levels when compared to information technology technicians. Additionally, they're 0.9% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

    Description Of a Computer Technician

    Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.

    The fourth career we look at typically earns lower pay than information technology technicians. On average, computer technicians earn a difference of $9,264 lower per year.

    While both information technology technicians and computer technicians complete day-to-day tasks using similar skills like customer service, technical support, and desk support, the two careers also vary in other skills.

    Each job requires different skills like "troubleshoot," "switches," "sql," and "java," which might show up on an information technology technician resume. Whereas computer technician might include skills like "laptop computers," "lan," "repair computers," and "software packages."

    Now, let's take a closer look at the financials in each career. The government industry tends to pay more for computer technicians with an average of $48,277. While the highest information technology technician annual salary comes from the finance industry.

    In general, computer technicians reach similar levels of education when compared to information technology technicians resumes. Computer technicians are 0.8% less likely to earn their Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.

    What an Information Technology Technician Does FAQs

    How Do I Become An It Technician?

    Becoming an IT technician requires a certain level of college education and, in many cases, various forms of certifications. Because of the many roles performed by IT technicians, specialized certifications identify specialized skills.

    How Much Do Information Technology Technicians Make?

    Information technology technicians make between $55,000 and $76,000 per year. There are many factors that impact the salary of an IT technician, and the average salary can be impacted by education and place of employment.

    What Are The Duties Of An It Technician?

    The duties of an IT technician vary greatly and depend on the business or company for which the technician is working. IT technicians must be able to handle a variety of computer-related tasks regardless of where they are employed.

    What Education Is Needed To Become An It Technician?

    Typically an Information Technology (IT) Technician is required to have an associate's or bachelor's degree. These degrees are typically within the field of Information Technology, Computer Science, Computer Information Systems, or a related field.

    What Skills Does An It Technician Need?

    There is a range of skills required of an IT technician. Skills that an IT technician needs range from general communication skills to the very specific skill of coding.

    Communication and problem solving are general skills important to an IT technician. Being able to identify an issue and convey its solution to parties outside of the IT world is crucial. IT technicians must be able to listen to reported issues and troubleshoot solutions.

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