We calculated that 14% of Information Technology Technicians are proficient in Customer Service, Troubleshoot, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Information Technology Technicians that have these skills listed on their resume here:
- Customer Service, 14%
Demonstrated excellent customer service, productivity, time management, teamwork and follow up, as documented in exemplary monthly evaluations.
- Troubleshoot, 10%
Evaluate and troubleshoot operating system software and equipment for repair and document into database.
- Technical Support, 5%
Provided technical support for testing centers using terminal emulation software for server reboots and worked closely with application teams for escalation.
- Desk Support, 4%
Perform help desk support to end-user issues/requests on a timely basis ensuring incidents/problems are resolved promptly.
- Computer System, 3%
Determine causes of malfunctions and effect repairs of computer systems and related hardware, including personal computers and peripheral equipment.
- Network Printers, 3%
Configured installation of network printers and monitored consumption of supplies for adequate replenishment.
Most information technology technicians list "customer service," "troubleshoot," and "technical support" as skills on their resumes. We go into more details on the most important information technology technician responsibilities here: Customer-service skills can be considered to be the most important personality trait for an information technology technician to have. According to a information technology technician resume, "computer support specialists must be patient and sympathetic" information technology technicians are able to use customer-service skills in the following example we gathered from a resume: "perform first class customer service to end user perform remote desktop support during business hours and after hour's calls. " While it may not be the most important skill, we found that many information technology technician duties rely on listening skills. This example from a information technology technician explains why: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." This resume example is just one of many ways information technology technicians are able to utilize listening skills: "communicated with clients to ensure proper data migration during to computer system upgrades. " Problem-solving skills is also an important skill for information technology technicians to have. This example of how information technology technicians use this skill comes from a information technology technician resume, "support workers must identify both simple and complex computer problems, analyze them, and solve them." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "used remote desktop to log into user's computer and perform problem-solving tasks such as reboots on the system. " A thorough review of lots of resumes revealed to us that "speaking skills" is important to completing information technology technician responsibilities. This resume example shows just one way information technology technicians use this skill: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical information technology technician tasks: "identified and addressed lan issues and administrative tasks. " Another common skill for an information technology technician to be able to utilize is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. An information technology technician demonstrated the need for this skill by putting this on their resume: "experienced with writing custom sql queries to retrieve enrollment and financial information from microsoft sql server databases. "
See the full list of information technology technician skills.
We've found that 46.5% of information technology technicians have earned a bachelor's degree. Furthermore, 4.2% earned their master's degrees before becoming an information technology technician. While it's true that most information technology technicians have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every five information technology technicians did not spend the extra money to attend college.
Those information technology technicians who do attend college, typically earn either a computer science degree or a information technology degree. Less commonly earned degrees for information technology technicians include a computer information systems degree or a business degree.
Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an information technology technician. We've found that most information technology technician resumes include experience from Year Up, Slippery Rock University of Pennsylvania, and TEKsystems. Of recent, Year Up had 37 positions open for information technology technicians. Meanwhile, there are 13 job openings at Slippery Rock University of Pennsylvania and 13 at TEKsystems.
But if you're interested in companies where you might earn a high salary, information technology technicians tend to earn the biggest salaries at Cravath, Cheniere Energy, and Microsoft. Take Cravath for example. The median information technology technician salary is $190,535. At Cheniere Energy, information technology technicians earn an average of $138,231, while the average at Microsoft is $134,535. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on information technology technician salaries across the United States.
If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at IBM, United States Army Corps of Engineers, and Us Navy. These three companies have hired a significant number of information technology technicians from these institutions.