Information technology technician jobs in Kettering, OH - 813 jobs

The PC Technical Support Technician provides handson, onsite technical support within a fastpaced manufacturing environment. This role supports productionline computer systems, office hardware, network-connected devices, and industrial printers, ensuring stable operation and uptime for all plant technology. *Key Responsibilities* * Provide on-site desktop and hardware support across production and office areas. * Install, configure, and maintain desktops, laptops, mobile RF devices, and peripherals. * Support computers, phones, printers, and industrial printing equipment. * Perform break/fix troubleshooting for end-user devices, servers, and network-connected systems. * Assist with implementing and maintaining network servers and Active Directory accounts. * Re-image and deploy computers as required. * Troubleshoot basic network issues involving routers, switches, and wireless access points. * Track and manage hardware inventory and ewaste. * Maintain reliable Windows 11 system performance. * Reset wireless access points, including ladder-based work in elevated areas. * Perform additional duties as assigned to maintain production uptime. *Essential Skills & Qualifications* * Strong problem-solving and analytical abilities. * Ability to remain effective under pressure. * Capable of making timely, informed decisions. * Solid written and verbal communication skills. * Able to multitask and prioritize in a fast-paced environment. * Experience with desktop support, break/fix troubleshooting, printer support, and Windows 10. *Additional Desired Experience* * Basic network troubleshooting (routers, switches, WAPs). * Experience re-imaging and deploying computers. * Willingness to complete ladder safety training for elevated work. *Physical Requirements* * Regular use of PC equipment. * Occasional bending, crawling, and lifting up to 50 lbs. for hardware installation. * Ability to climb ladders to access and reset wireless access points. * Ability to climb 20-25 ft. industrial man-ladders (some without cages) to reach catwalks/mezzanines while carrying hardware. * Ability to navigate tight spaces with overhead cabling and HVAC equipment. *Job Type & Location*This is a Contract position based out of Tipp City, OH. *Pay and Benefits*The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Tipp City,OH. *Application Deadline*This position is anticipated to close on Jan 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Manager IS Technical Support, the Specialist IS Technical Support provides first level support to remote and on-site users for IS services, including software, hardware, telecom, and peripherals, in a timely manner and in keeping with the department's quality standards. Promotes the department's values, guiding principles and customer service philosophy. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Resolves incidents and service requests in keeping with departmental quality standards and SLAs. Logs calls and resolves first-level support calls. Triages/escalates issues, where applicable. Provides remote and on-site support of environments and applications, including trouble shooting problematic situations. Uses all available resources necessary to obtain full knowledge of a user's environment while systemically resolving issues, including knowledge base searches. Practices open and transparent communications by providing status updates to users on progress towards issue resolution, as well as peers. Sets up new user environment, including phone, computer equipment, shared drives, email and printing. Assists in new employee orientation regarding technical issues. Deploys pre-authorized packaged applications. Completes back-up using legacy systems (tape) and escalates issues, when encountered. Monitors IS environment for systems status and events and generates appropriate actions. Updates the knowledge base and shares tips/tricks with colleagues. Proposes articles to the End User Computing team for development and posting on the Versiti intranet. Provides blood drive support Provides conferencing support Provides file recovery Provides role and access management Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education Associate's Degree in computer field preferred or equivalent experience. required Experience 1-3 years experience in customer service environment preferred Knowledge, Skills and Abilities Familiarity with individual or end-user computing environment. Ability to coordinate user requests, through to resolution. Ability to adhere to Versiti IS standards and work in a regulated environment. Excellent oral and written communication skills. Excellent interpersonal skills. Demonstrated organizational skills. Ability to work with minimal supervision. Familiarity with standard business desktop applications. Tools and Technology Desktop computers, laptops, and handheld personal devices (tablets, mobile devices and other wireless equipment). required Network printers and multi-function devices. required Service Desk ticketing systems. required All Microsoft office products including Office 365 and Sharepoint. required All Adobe products. required VMWare. required #AJ123 Not ready to apply? Connect with us for general consideration.

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview: The IT Support Technician will be a part of the GECU IT Operations Team. They will provide Tier 1 support for all users of the credit union, providing excellent service, quick response, and efficient and complete resolution to all issues. Troubleshooting and problem resolution skills are required. Essential Responsibilities: Tier 1 support for IT support issues IT Inventory Control and Maintenance Communication with end users via direct contact or electronic means such as email In-Person Desktop support for end users Computer and peripheral deployment across all departments Travel between branches in company owned vehicle Work in a ticketing system meeting company defined SLAs and Documentation Standards Work with Microsoft Active Directory and Microsoft 365 Education and Experience: Associate degree in IT/Computer Science IT Professional Certifications i.e. CompTIA A+ 1 Year of comparable field experience Knowledge, Skills, and Abilities: Basic IT Skills: Candidates should have a solid understanding of common IT concepts, including hardware, software, networking, and operating systems. Troubleshooting Skills: They should be able to diagnose and resolve common technical issues faced by end-users (e.g., printer problems, login issues, software glitches). Knowledge of Ticketing Systems: Familiarity with ticketing systems (such as ServiceNow, Jira, or Solarwinds) is essential for logging and tracking incidents. Understanding of Security Practices: Awareness of security best practices (password policies, data protection, etc.). Effective Communication: Candidates should communicate clearly and empathetically with end-users. Active listening and patience are key. Problem-Solving: They need to think on their feet and find solutions to user issues promptly. Professionalism: Maintaining a professional demeanor, even under pressure, is important. Time Management: Tier 1 analysts handle multiple tickets simultaneously. Good time management ensures timely responses. Adaptability: The IT landscape evolves rapidly. Candidates should be open to learning new technologies and processes. Teamwork: Collaboration with other support tiers and departments is common. Accurate Logging: Properly documenting incidents and service requests ensures smooth handoffs and historical records. Writing Skills: Clear and concise writing is essential for ticket notes and communication. User-Friendly Guidance: Tier 1 professionals should guide end-users through basic troubleshooting steps (e.g., rebooting, checking cables). Escalation Criteria: Knowing when to escalate an issue to Tier 2 or Tier 3 support is critical. At GECU, we want to support your wellbeing by offering a wide range of benefits: Health, Dental and Vision insurance Life and Disability insurance options Paid Time Off starts accruing once hired and take your birthday off - paid 401k Retirement plan with up to a 10% match of your base gross compensation Tuition reimbursement opportunities & professional development Volunteer opportunities -and earn additional PTO hours! On-site clinics for Vaccines and Mammograms And many more! Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives! General Electric Credit Union is an Equal Opportunity Employer

About Us JangoMail is a high-volume email marketing service provider helping clients send millions of messages on a daily basis. Our infrastructure spans Microsoft SQL Server, Linux-based email sending servers across multiple cloud platforms, Amazon Web Servces, and a suite of internal .NET applications. We are seeking a tier 2 technical support specialist to ensure our systems run smoothly in a 24x7 environment. This role combines some database administration, email system operations, client services, and general infrastructure oversight. The position is hands-on, but also requires ownership of day-to-day stability and client satisfaction. Key Responsibilities Database Administration Manage and assist with Microsoft SQL Server environments. Run reporting queries for customers and support staff. Troubleshoot and resolve database issues in production and test environments. Client Services & Operations Serve as an escalated point of contact for client requests and technical support tickets. Coordinate with internal teams to resolve issues related to deliverability, list management, and platform usage. Test and validate changes, patches, and system updates. Document support processes and maintain operational runbooks. Email Systems & Infrastructure Help manage email delivery platforms hosted on Linux servers across multiple cloud providers. Troubleshoot DNS and delivery issues for users. Monitor deliverability, bounce handling, and abuse/spam complaints. Help with managing servers within an Amazon Web Services environment. Ensure uptime and smooth operation of in-house .NET applications (no development required, but operational oversight expected). Desired Qualifications 1-2+ years of SQL Server experience (administration basics and T-SQL knowledge). Familiarity with Linux server administration in cloud hosting environments. Familiarity with email related components such as SMTP, API, and DNS records. Experience managing client services/support operations (ticketing systems, client communications). Experience with cloud services providers (AWS and remote server providers). Knowledge of basic HTML and CSS. Strong troubleshooting and problem-solving skills. Willingness to learn and develop skills in database and server administration; use of SQL; and bulk email sending best practices. We are based in Dayton, OH. This is an in-office position with standard workdays and periodic on-call rotation for after hours emergency support tickets.

Job Description IT Technician WHO WE ARE: Jedson Engineering is an Engineering Consultancy headquartered in Cincinnati, OH. We provide full-service engineering, procurement and construction management services to industrial process manufacturers that operate in pulp & paper, chemical, consumer products, power, heavy industrial, and food & beverage markets. We are in a significant growth mode and it's an exciting time to be joining our business! WHAT YOU'LL BE DOING: Jedson is looking to expand our IT team, and is looking for a skilled IT professional in our Cincinnati, OH office. This role will involve everything IT, and will include help desk support, cybersecurity, new hire equipment setup, and more. Key Responsibilities: • Perform hardware diagnostics, upgrades, and repairs on laptops and desktop computers • Troubleshoot operating systems on employee devices to determine root cause of technology issues • Replace components such as hard drives, motherboards, RAM, keyboards, screens, etc. • Perform imaging, configuration, and deployment of systems • Maintain documentation for each job completed (including photos, serial numbers, and logs) • Communicate effectively with key stakeholders YOUR IDEAL BACKGROUND: Required Skills & Qualifications: • Thorough knowledge of the Windows Operating System, ideally with 1-2 years of experience with troubleshooting and performing a clean OS rebuild. • Proven experience in laptop and desktop repair (minimum 1-2 years preferred). • Familiarity with windows settings, system recovery, and virus removal. • Excellent communication, time management, and organizational skills • Experience with new laptop deployment and getting new hires setup in our system is a plus. • Ability to lift up to 50 lbs

":"As an IT Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for Reynolds and Reynolds associates. You will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems. While your primary focus will be on support of end-user workstation devices, you will also be responsible for management of network devices, VoIP, Active Directory account and email administration and support a variety of applications. Opportunities also exist to work on special projects in which you will get to research new technology and solve more complex problems. We are looking for IT associates who are responsible, dependable, and committed to building a long-term career with us in the Information Technology field. You must be a self-starter and goal-driven team player with solid organizational skills and a keen attention to detail. ","job_category":"Information Technology","job_state":"OH","job_title":"IT Technician","date":"2026-01-13","zip":"45430","position_type":"Full-Time","salary_max":"0","salary_min":"0","requirements":"2-year IT degree or equivalent experience; A+ Certification is a plus~^~Professional, strong work ethic~^~Desire to work in a fast-paced environment with strong prioritization skills~^~Strong technical skills in hardware and software troubleshooting~^~Excellent customer service skills through verbal and written communication~^~Must have a flexible work schedule with ability to work evenings or weekends with travel as needed~^~Must be able to identify colors necessary to terminate and inspect Cat 6 cables~^~Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift~^~Valid driver's license is required~^~Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing","training":"You will be provided with training for all aspects of the job regarding Reynolds based products. Focus will be on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support via hands on training. Additional training resources and opportunities are available for self-starting individuals wishing to excel. ","benefits":"Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work\/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Job Title: Technical Support Representative Location: Mason, OH Duration: 6+ months Pay Rate: $15.00/ hour GENERAL FUNCTION: Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner. MAJOR DUTIES AND RESPONSIBILITIES: • Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications. • Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics.” • Assists by giving correct resolutions in a clear, concise and courteous manner. • Interprets error messages from system software or application programs; initiates required actions. • Places necessary service calls and follows through to completion with both service contractor and Support Center Customer. • Escalation of unresolved calls to second level support (both internal and external) and follows through to completion. • Quality Assurance: Assist with proofing documentation/procedures relating to supported systems. • Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation. ADMINISTRATIVE RESPONSIBILITES: • Development of procedures for Support Center • Record all communication relating to associates: questions/problems into call tracking. • Proofing and testing of procedures prior to implementation. • Assist in training users in the operation of the supported systems • Flexibility to work varied schedules, including evenings and weekends as scheduled. Qualifications SKILLS & QUALIFICATIONS: • Excellent written & oral communication skills • Problem resolution - Able to troubleshot computer software/hardware issues over the phone • Superior organizational skills with a strong attention to detail • Pleasant phone manners • Computer hardware and software knowledge • Strong Customer Service orientation. EXPERIENCE: • Point of Sale environment/retail experience preferred • Direct involvement with customer service experience • Computer systems experience. Additional Information Additional Information: Training Schedule: 9AM-5:30PM The initial classroom training hours are 9:00am-5:30pm and this is the shift during training process as well (approx. 1-2 wks). After that, range of shifts based on business needs. That could range from 9-5:30 up to and including 3pm-midnight. Most likely not work the same scheduled hrs. each day. Schedules are posted in advance, so if there are any scheduling restrictions, please let is know ahead of time before we schedule you for in person interview. WEEKEND HOURS: Associate will be placed in a weekend rotation that could potentially include both Saturday and Sunday on a rotating basis. The opportunity to work both Saturday and Sunday consistently is available if preferred. HOURS OF OPERATION: Monday - Friday, 8am-Midnight Saturday: 9am-10pm Sunday: 10am-10pm

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Engineered Air Movement, Cincinnati Fan is a leading manufacturer of industrial fans and blowers for OEMs and industrial applications With its high attention to detail for products that are durable, energy efficient, and unparalleled in performance, companies rely on Cincinnati Fan to provide comfort and mission critical and industrial cooling solutions. How you will make an Impact (Job Summary) SPX is a diverse team of unique individuals who all make an impact. As the IT Technical Support Specialist, you will be responsible for delivering comprehensive IT services to end users, ensuring efficient resolution of incidents and service requests, and providing exceptional customer service. You will be hands on with technology, supporting customers in person and virtually. Having the ability to solve technical problems with minimal assistance, you will play a vital role in ensuring the smooth operation of SPX's IT systems for our Engineered Air Movement Mason, Ohio location. The successful Technical Support Specialist possesses strong technical background within IT and expertise in the support of end user hardware, software, and peripherals. The position will be onsite, 5 days a week. What you can expect in this role (Job Responsibilities) While each day brings new opportunities at SPX, your core responsibilities will be: Incident Management and Service Fulfillment: Manage life cycle (ticket generation to closure) of assigned incidents and service requests, including assessing impact and urgency, assigning to proper group, and ensuring timely resolution and minimal downtime. Primary support to Engineered Air Movement factory with additional assignments as needed for other SPX divisions. Document and maintain accurate records of incidents, service requests, and solutions within the ticketing system. Escalate incidents to appropriate IT resources in accordance with established procedures. Provide frontline technical support to end users, both remotely and in-person, by diagnosing and resolving hardware, software, and network related issues. Support ancillary systems such as desk phones, key fob system, and surveillance cameras. Onsite support for factory floor equipment including but not limited to laser cutter communications, label printers, and dog tag machines. Provision and maintain factory tablets to users in accordance with IT policy and procedures. Track and manage IT assets in accordance with IT procedures. Identify, research, and assist in implementation of new technologies. Technical Support: Provide frontline technical support to end users, both remotely and in-person, by diagnosing and resolving hardware, software, and network related issues. Support ancillary systems such as desk phones, key fob system, and surveillance cameras. Onsite support for factory floor equipment including but not limited to laser cutter communications, label printers, and dog tag machines. Provision and maintain factory tablets to users in accordance with IT policy and procedures. Track and manage IT assets in accordance with IT procedures. Identify, research, and assist in implementation of new technologies. Customer Support: Deliver excellent customer service, building rapport with end users. Provide clear and concise instructions and explanations. Communicate and collaborate with internal teams and vendors to escalate and resolve complex technical issues. Support sales reps and internal users with site specific applications and scenarios. Continuous Improvement: Contribute to the continuous improvement of IT infrastructure and processes by providing feedback and recommending solutions. Assist in the development and/or implementation of IT policies, procedures, and best practices. Stay up to date with emerging technologies and industry trends, actively seeking opportunities for development and knowledge enhancement. Participate in other projects as assigned that relate to the overall goals of the department and organization. What we are looking for (Experience, Knowledge, Skills, Abilities, Education) We each bring something to the table, and we are looking for someone who has: Required Experience At least 2 years of IT technical support experience in a corporate environment Preferred Experience, Knowledge, Skills, and Abilities 4 years of IT technical support experience in a corporate environment preferred Proven experience in providing technical support to end users Strong knowledge of hardware, software, peripherals, copiers, printers, scanners, and mobile devices Proficiency troubleshooting and resolving technical problems Prior experience supporting corporate executives Familiarity with networking concepts, protocols, and configurations Experience with Desktop, LAN, and telecommunications devices Knowledge of ITIL (IT Infrastructure Library) principles and practices Excellent customer service and verbal and written communication skills, with the ability to effectively explain technical concepts to non-technical users Detail oriented with strong analytical and problem solving skills Self-directed, exhibiting strong initiative, and the ability to prioritize and execute multiple priorities in a fast paced and changing environment. Support onsite production day shift and office schedules working hours. Flexible to provide on-call support, outside of normal working hours, as needed. Education & Certifications Associate degree in Information Technology, Computer Science, business, or another related field preferred Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA) Travel & Working Environment Onsite Travel negligible How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

Apply Supervisory IT Specialist (PLCYPLN/CUSTSPT) Department of Defense Defense Logistics Agency J6X Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply See below for important information regarding this job. Position may be filled at any of the locations listed below. Site specific salary information is as follows: Battle Creek, MI: $147,945- $192,331 Columbus, OH: $154,378 - $197,200 Dayton, OH: $153,455- $197,200 Fort Belvoir, VA: $169,279 - $197,200 New Cumberland, PA: $169,279 - $197,200 Ogden, UT: $147,945- $192,331 Philadelphia, PA: $163,023- $197,200 Richmond, VA: $154,542- $197,200 Summary See below for important information regarding this job. Position may be filled at any of the locations listed below. Site specific salary information is as follows: Battle Creek, MI: $147,945- $192,331 Columbus, OH: $154,378 - $197,200 Dayton, OH: $153,455- $197,200 Fort Belvoir, VA: $169,279 - $197,200 New Cumberland, PA: $169,279 - $197,200 Ogden, UT: $147,945- $192,331 Philadelphia, PA: $163,023- $197,200 Richmond, VA: $154,542- $197,200 Overview Help Accepting applications Open & closing dates 01/14/2026 to 01/23/2026 Salary $147,945 to - $217,883 per year See Summary Section for more details. Pay scale & grade GS 15 Locations 1 vacancy in the following locations: Battle Creek, MI Whitehall, OH Wright-Patterson AFB, OH New Cumberland Defense Logistics Center, PA Show morefewer locations (4) Philadelphia, PA Hill AFB, UT Fort Belvoir, VA Richmond, VA Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent - Multiple Appointment Types. Work schedule Full-time Service Competitive Promotion potential 15 Job family (Series) * 2210 Information Technology Management Supervisory status Yes Security clearance Other Drug test Yes Financial disclosure No Bargaining unit status No Announcement number DLAJ6-26-12865799-MP Control number 854488100 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency "Agency" means current permanent DLA employees in the commuting area. Videos Duties Help * As the Deputy Director of the Customer Experience Directorate (J6X), serving as the Acting Director in the absence of the Director, with leadership responsibility to carry out the mission and functions of the Directorate. * Shares in directing, enhancing and maintaining stakeholder relationship management by anticipating, participating, influencing, communicating, planning and negotiating IT... * ... matters with stakeholders, customers, leadership and J6 Enterprise Service Areas (ESAs) to ensure IT services, products and capabilities support mission needs. * Assists in directing the Strategic Communications Division and Business Relationship Managers in facilitating J6 strategic communications efforts by participating in the creation ... * ...and dissemination of effective J6 communication messages as a means of customer relationship management. * Exercises delegated managerial authority to set Directorate short, mid, and long-term tactical and strategic plans ensuring alignment with the DLA Strategic Plan, J6 Digital Strategy, ... * ...J6 Standard Operating Procedures (SOPs), and other published Agency guidance. * Coordinating with senior leaders within other ESAs to ensure all facets of IT remain available, reliable and secure * Supervises the Business Relationship Management Section, directly supervises the work of GS-13 and GS-14 level Business Relationship Managers (BRMs) who are the principal advisors ... * ...to the J6X Director, the DLA Executive Director of Information Technology / Chief Information Officer (CIO), and the Deputy CIO on all IT matters concerning assigned customer organizations and senior executives. Requirements Help Conditions of employment * Must be a U.S. citizen * Tour of Duty: Set Schedule * Security Requirements: Non-Critical Sensitive, Secret Access * Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal. * Fair Labor Standards Act (FLSA): Exempt * Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service. * Recruitment Incentives: Not Authorized * Bargaining Unit Status: Yes * Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See *************************** for more information. * This position and any future selections from this announcement may be used to fill various shifts located anywhere within DLA Information Operations, J6. Qualifications To qualify for a Supervisory IT Specialist (PLCYPLN/CUSTSPT), your resume and supporting documentation must include: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-15 level, applicants must possess one year of specialized experience equivalent to the GS-14 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: * Familiarity with the design, strategic analysis, long range forecasting and development of IT systems and requirements. * Exceptional understanding, coordination, negotiation, and integration of enterprise and DoD wide IT operations in support of DLA and DoD operations. * Ability to make major recommendations on significant internal and external program and policy issues affecting the overall organization, such as establishing an enterprise governance for prioritizing and adjudicating enterprise IT infrastructure projects or setting the priority and direction for the IT site assessment visit (SAV) program. * Ability to communicate clearly both with technical and managerial leadership and to provide advisory services to top level Agency management (SES and Flag Officer level) regarding IT strategies, IT services, IT capabilities, and IT Customer Experience Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional information For Important General Applicant Information and Definitions go to: ****************************************************************** Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: ********************************************************************************** Information for Veterans is available at: ************************************** As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. The assessments for this job will measure the following Competencies: * Reading Comprehension * Decision Making * Accountability * Attention to Detail * Customer Service * Flexibility * Influencing/Negotiating * Integrity/Honesty * Interpersonal Skills * Learning * Self-Management * Stress Tolerance * Teamwork * Reasonin * Supervisory Competencies: * Accountability * Conflict Management * Customer Service * Developing Others * Flexibility * Influencing/Negotiating * Interpersonal Skills * Problem Solving * Resilience * Strategic Thinking Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position you must provide a complete Application Package. Each Application Package MUST include: * Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. * Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents. * If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station. Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: * To begin the application process, click the Apply Online button. * Answer the questions presented in the application and attach all necessary supporting documentation. NOTE: Resumes up to a total of two pages will be accepted. Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. * Click the Submit Application button prior to 11:59 PM (ET) on 01/23/2026. * After submitting your online application, you will be notified whether or not you are required to take any additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification. The email may be routed to your "Spam" or "Junk" folder. If you do not receive the email invitation to the assessment and you meet the minimum qualifications for the position, you should contact **************************************** to request the email be re-sent. Requests to re-send invitations to the USA Hire Competency Based Assessments must be received by **************************************** BEFORE the close of the JOA. * If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements. * NOTE: Set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application. You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities, and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account (************************* There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at ************************ On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit *************************************************** Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/articles/2**********764-Requesting-an-accommodation. To preview the questionnaire, please go to ********************************************************* Agency contact information Kezia Evans Phone ************ Email ******************* Address DLA Information Operations J6 8725 John J Kingman Rd Ft Belvoir, VA 22060-6221 US Next steps If you meet the minimum qualifications of this position, you may be presented with instructions on how to access the USA Hire Competency Based Assessments (CBA) system. These additional online assessments must be completed within 48 hours following the close of this announcement unless you have requested Reasonable Accommodation for the USA Hire CBA. Your results will be kept on record for one year when applying for future jobs that require the same USA Hire CBA. NOTE: If the USA Hire CBA is altered within a year of your last application, you will be required to take the new USA Hire CBA. If no additional online assessments are required you will receive an OPM notification stating "It has been determined that you have completed all required online assessments and your application is complete. No further action is required." Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review may be completed of your online questionnaire and the documentation you submitted to support your responses. Applicants that are found among the most highly qualified may be referred to the hiring official for consideration, and you will receive a notification of referral. The selecting official may choose to conduct interviews, and as part of the selection process, applicants may be required to complete additional supplemental documents. Once the selection is made, you will receive a notification of the decision. If interviews are conducted, DLA uses a technique called Behavior Based Interviewing (BBI). Be sure to check your USA Jobs account for your notification updates. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help To apply for this position you must provide a complete Application Package. Each Application Package MUST include: * Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. * Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents. * If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station. Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Responsibilities We're looking for a detail-oriented and personable IT Help Desk Technician with experience in level 1 & level 2 assistance to be full time for our client in Ohio. We are looking for someone who thrives on delivering outstanding customer service while tackling diverse technical challenges. You'll serve as the first and second line of defense for technical support, helping maintain and improve their Microsoft 365 infrastructure, secure file management (Egnyte), Microsoft Teams Rooms, and local networked environments. If you enjoy helping people and solving problems using your knowledge of modern tools this role is built for you. This position is a direct placement with our client located in Cincinnati, OH. Qualifications Responsible for: Respond to support requests via phone, email, and ticketing system in a professional and timely manner Provide hands-on and remote support for desktops, laptops, mobile devices, and peripherals (Windows) Support user onboarding/offboarding-including account setup, hardware provisioning, and documentation Troubleshoot common issues related to Microsoft 365, printers, and file access (Egnyte) Provide white-glove support with a focus on fast, friendly and effective solutions. Administer and troubleshoot Microsoft Intune for endpoint configuration, policy deployment, and compliance Manage identity, security groups, and device access through Entra ID / Azure Active Directory Set up, maintain, and troubleshoot Microsoft Teams Room systems and AV hardware Provide support for Egnyte file-sharing platform including user access management and sync issues Resolve escalated networking issues (basic switch/Wi-Fi setup, DNS, DHCP, IP configuration) Enforce and support security practices including multi-factor authentication (MFA), encryption, and patching Provide set-up and ongoing support for Microsoft Teams Rooms, video conferencing and AV equipment. Monitor and respond to alerts related to endpoint compliance, antivirus, and patching. Additional duties as assigned Required Skills & Experience 3-5 years in a help desk or IT support role, with experience handling both Level 1 and Level 2 issues Strong communication skills and a customer-centric approach to support Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune Experience supporting Microsoft Teams Room setups Basic networking knowledge: IP addressing, DNS, DHCP, switches, and Wi-Fi connectivity Understanding of cybersecurity fundamentals (e.g., endpoint protection, MFA, secure access and patch management) Experience supporting Egnyte or similar cloud file-sharing platforms Familiarity with hybrid environments and VPN configurations a plus Familiarity with printer and peripheral troubleshooting Working knowledge of remote support tools (e.g., TeamViewer, Quick Assist, AnyDesk, Ninja) Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar a plus Experience in hybrid or remote-first environments Ability to document processes and contribute to a shared knowledge base Soft Skills & Traits Strong customer service orientation and communication skills Ability to troubleshoot logically and explain technical solutions clearly Organized, detail-oriented, and be able to manage multiple tasks and priorities Self-starter with a team-first mentality and a willingness to grow and learn The candidate must have a car, as this position requires travel between location and the transportation of equipment A valid driver's license and proof of vehicle insurance will be required Legally authorized to work in the US without sponsorship Must demonstrate a “can-do” attitude We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $35.00 to $40.00 per hour What you get: Our client is committed to providing a comprehensive, best-in-class benefits package that supports the physical, financial, and emotional well-being of their employees. Their offerings include: Medical, dental, and vision insurance Life and disability coverage Generous 401(k) match Student loan repayment assistance In addition to paid holidays, vacation, and personal days, they also offer: Fully paid medical and parental leave Access to mental health services Additional wellness resources and support Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************. The “Know Your Rights” Poster is available here ******************************************************************************************** Sentinel EEO Policy Statement is available here. **************************************** JFNDNP

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Role Name: IT Support / Technician Type: Full Time Job Description : We're looking for someone with intermediate skills in SQL. They need to have basic understanding of SQL server. Customer service experience is good. Here is some of the requirements as defined in the SOW. l Support for Application and Technical Issues (PM, RM, & CR) - these are products based in SQL l Research data questions l Ad-hoc reports l Performance issues l FTP connectivity/Data Transfer troubleshooting Additional Information All your information will be kept confidential according to EEO guidelines.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Needing 2 positions, 2nd and 3rd shifts. The Help Desk Technician will provide technical support to ABS internal clients. The Help Desk Technician is responsible for troubleshooting and resolving IT productivity issues. Responsibilities Provide first-line technical support via phone, email, or in-person to end-users. Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices. Install, configure, and maintain operating systems and software applications. Assist with account provisioning and password resets. Assist in the setup and maintenance of IT equipment and infrastructure. Collaborate with senior technicians to escalate and resolve complex technical issues. Document and track support requests in our ticketing system. Ensure a high level of customer satisfaction through effective communication and issue resolution. Stay up-to-date with the latest technology trends and industry best practices. Adhere to federal and state regulations. Adhere to all company policies, processes, and procedures. Performs other duties as requested, directed, or assigned. Predictable and reliable attendance. Position Qualifications Associates degree in an Information Technology discipline or related field of study or equivalent experience. Minimum one (1) year experience in IT help desk or support level function. Relevant IT certifications (CompTIA A+, Network+, or similar) preferred. Proficient understanding of computer hardware and software. Experience with Windows and mac OS operating systems. Familiarity with Microsoft Office Suite and cloud-based productivity tools. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Previous help desk or customer support experience. Eagerness to learn and a passion for technology. A strong desire to build a career in IT support. Key Competencies Focuses on Quality: Drives work results with a quality focus on actions and results. Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results. Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition. Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace. Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before. Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives. Communications: Exchanges thoughts, feelings, and information effectively. Physical Requirements / Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Prolonged periods sitting at a desk and working on a computer. Constantly operates a computer and other office equipment. Ability to adjust focus, especially due to concentration on a computer screen. May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead. The person in this position needs to occasionally move about in industrial environments, and on uneven terrain. Works in a temperature-controlled office environment, with occasional work in outdoor weather conditions, and in industrial environments. The noise level in the work environment can be moderately loud. Why Join Us American Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce. Benefits Overview Paid time off includes 3 weeks vacation, up to 72 hours sick, 15 holidays, and parental leave. 100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance. Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings. Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement. Voluntary benefits offerings. Tuition assistance. Employee Referral Program. Employee development and career growth opportunities. About Us American Battery Solutions Inc. (“ABS”) is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu's 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business. As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts. The Location - Springboro, OH American Battery Solutions Advanced Battery Manufacturing Center is located in beautiful and historic Springboro Ohio. Life in Springboro is all about the quality and character of our community and that is why Springboro continues to be a top-ten-rated City to live, work, play, and raise a family. In fact, Springboro was rated #3 among the top 10 communities in greater Southwest Ohio. In essence, Springboro appeals to everyone from young families to people looking for the perfect place to retire. Our great neighborhoods, excellent schools, safety, services, and amenities all contribute to Springboro's exceptional quality of life. Springboro offers a variety of public programming that includes outdoor concerts, festivals, and fireworks. Our residents enjoy bike and walking trails, an 18-hole public golf course, a charming and vibrant historic district, and 501 acres of parks. AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.

Job Summary: OPSPro specializes in providing small businesses and government contractors with compliance and operational support to include HR, Payroll, Accounting, Contracting, and IT. Candidate will provide end user support for local and remote users. Install, support, and maintain local and remote computers. Ability to work as part of a cross-functional team while handling multiple tasks concurrently. Support and maintain corporate application systems for email and intranet. Willingness to take on new projects and responsibilities. Contributes to a positive team/work environment while continually seeking ways to enhance contributions to the team. Essential Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Provide remote and in-person technical support, incident, and problem management to end users on technology issues regarding computer operations, software support, setups, and error messages Troubleshoot and support software applications and business processes Troubleshoot and repair new or existing hardware. Analyzes and tests new hardware / software configurations Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support Assist the technical lead with projects from implementation through testing and production Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents Accurately update applications, websites, and content management systems Accurately update and maintain electronic records with current data. On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required Some local travel will be required Perform other duties and special projects as assigned Qualifications: Experience with Office365 administration and support Troubleshooting network and wireless issues Experience supporting Windows 7 and Windows 10 Technical certificates are a plus Required Skills: Must be customer-service and results oriented, an experienced problem solver who seeks assistance, when necessary, a self-starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously and an experienced decision maker Minimum 2-4 years of experience with computer systems support, helpdesk support, computer deployment and imaging. Working knowledge of Microsoft Office and Windows Operating Systems. Experience with Linux and Macintosh operating systems is a plus Experience with Office365 end user/client support Working knowledge of computer networks and Wi-Fi Ability to work as single resource at client locations Experience supporting multiple clients or tasks simultaneously Experience installing software, patches and updates on desktops and laptops Phone and people skills which promote end-user satisfaction Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment; builds a diverse workforce. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention. Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data. Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, talk, type or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. Core Values: Team First Good Egg Trusted Advisor Actively Seeks Knowledge Own Your Stuff Client Mindset OPSPro is an EEO employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. OPSPro participates in the E-Verify Employment Verification Program. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. OPSPro makes hiring decisions based solely on qualifications, merit, and business needs. Job Applicant Poster Viewing Center Upon receiving an offer of employment all applicants will be required to do a background check. Including a criminal record check and employment/education verification.

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Job Qualifications: Skills: Information Security, Information Security Management, Information System Security Certifications: Cisco Certified Network Associate (CCNA) Security - Cisco - Cisco, Cisco Certified Network Associate (CCNA) Security - Cisco - Cisco, CompTIA Network + - SEC+ - SEC+, GICSP: Global Industrial Cyber Security Professional - Global Information Assurance Certification (GIAC), GSEC: GIAC Security Essentials Certification - Global Information Assurance Certification (GIAC) - Global Information Assurance Certification (GIAC) Experience: 8 + years of related experience US Citizenship Required: Yes Job Description: GENERAL DYNAMICSInformation Technology/Assurance (IT/IA) Specialist III General Dynamics is seeking an IT Assurance Specialist and the Primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities Performance shall include: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required Analyze and troubleshoot system anomalies to ensure optimum equipment performance Prepare system for operational use and support operational tests Review, prepare, and update authorization packages Notify customer when changes occur that might affect authorization accreditation Conduct cybersecurity portion of the self-inspection's checklist Review and provide technical and cyber security coordination on all Bodies of Evidence that makeup the authorization package Identify any and all vulnerabilities and implement countermeasures Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices Perform Video-Teleconferencing VTC System Administration, Scheduling, & Configuration Provide External Information System(s) Client Support Perform account creations, changes, & deletions on multiple authorization boundaries Perform Help Desk & troubleshooting activities Perform Hardware/Software System Configuration, upgrades and modifications Perform system and network appliance patching activities Provide Government-Issued Laptop Support Assist in Media Control & Accountability activities Perform COMSEC account/equipment management activities Experience: 8+ years related experience 2+ years SAP experience required Prior performance in roles such as System or Network Administrator or Information Technology/Assurance Specialists Education: Bachelor's degree OR Associate's degree in a related area + 2 years' experience OR equivalent experience (4 years) Certifications: IAT Level II or IAM Level II - within 6 months of hire (examples: Security+ CE, CCNA Security, etc.) Clearance Required to Start: TS/SCI required Must be able to Attain - TS/SCI with CI Polygraph #AirforceSAPOpportunities The likely salary range for this position is $106,675 - $144,325. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA OH Dayton Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

SPECIFIC RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Support all desktop operating systems and applications including but not limited to Windows 7/10, Office 2016, Production Labeling System, etc. Configure/Install all new computers (desktop and laptop) Support Associates thru Helpdesk activities. Support video conference activities. Support all Desktop/Laptop, scale, thermal printer, and handheld scanner hardware issues. Maintain accurate records of all hardware and software license agreements. Conduct new hire orientation training for all new/promoted associates that will be accessing the computer network for the first time and continuing education for all associates. Support Production Labeling system through upgrades, troubleshooting, and pro-active upgrades. Education: Associate's Degree (two-year college or technical school), or equivalent years in work experience Experience: 2 plus years of experience Computer Skills: Windows 7/10, Office 2016, General Troubleshooting, Wi-Fi, General TCP/IP and network functionality. C# experience a plus. Aplus certification a plus. DESCRIPTION OF QUALIFICATIONS: Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accurately and thoroughly. Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience. Detail Oriented - Ability to pay attention to the minute details of a project or task. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Reliability - The trait of being dependable and trustworthy. Responsible - Ability to be held accountable or answerable for one's conduct. Technical Aptitude - Ability to comprehend complex technical topics and specialized information. Decision Making - Ability to make critical decisions while following company procedures. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Conceptual Thinking - Ability to think in terms of abstract ideas. Judgment - The ability to formulate a sound decision using the available information.