Information Technology Technician Jobs in Lake Forest, CA

Hello, I am reaching out today because we are looking to hire a Remote Tier 3 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity. Here is a brief summary of the Job Description: Location: 100% Remote Direct Hire / FTE 3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician Salary: $75k per year Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate Effective resolution of escalation tickets - Root Cause Analysis Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components. Good Knowledge of RMM tools - Datto and Huntress Familiar with ConnectWise, RMM Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred Strong documentation skills and providing exceptional service to clients If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you. Best, Desired Skills and Experience Tier 3, Helpdesk Support, Firewall, Networking, PowerShell, O365, Troubleshooting All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Customer Care Specialist Location: The first 2 weeks will include onsite training, after the training period will work 100% remotely, onsite location is 10920 Wilshire Blvd, Suite 900 Shift: Monday - Friday with rotation weekends and Holidays. Schedule will be an 8 hour shift between 7a - 6p Duration: 3 month contract Pay Rate: $25-30hr Job Description: The Customer Care Specialist is a dynamic customer service role that encompasses all aspects of frontline application, technical, and infrastructure support along with the respective escalation pathways. There are multiple customer entry points to ISS Customer Care ranging from: phone, face-to-face, email, self-service ticketing, chat, and text. The Customer Care Specialist is expected to navigate them all with fluidity and utmost professionalism. Additionally, Customer Care Specialists monitor and manage numerous alerting services and are expected to follow escalation protocols and defined policies and procedures day-to-day 24x7. Perform Lead duties, as assigned/scheduled. Tier 1 Support (Password Reset, DUO Enrollment, Ticket Creation for calls that are Tier 2) Knowledge of Win and MAC are a plus, would kindly request a typing speed of 50+ WPM (Will need to type as they are speaking with endusers) UCLA's ticket Management system is ServiceNow and they will be providing training to selected contractors. Contractors to receive between 25-45 calls per day. REQUIRED: -Prior experience as a Tier 1 support representative -Comfortable with being on the phone -Able to type 50+ WPM

BASIC FUNCTION: Responsible for coordinating the fulfilment of sample, prototypes and literature requests, including receiving, documenting, ordering and shipping, as well as clerical sample desk duties. RESPONSIBILITIES: Work with Sample Coordinator, during busy trade show season or as needed, on processing daily samples, prototypes and literature requests from customers and Omya's Sales Department, including receiving, documenting, ordering and shipping. Maintain integrity and accuracy of sample, prototype and literature inventory counts and reorder from suppliers, as needed. Maintain stock and reorder of sample packaging boxes and materials, shipping labels and other supplies, as necessary. File sample documents, such as Certificate of Analysis, onto company SharePoint. Troubleshoot problems on a regular basis. Independently perform various administrative tasks for department members and other personnel, as assigned. Other office duties as assigned. QUALIFICATIONS: High School Diploma or higher (Associate's degree preferred). At least 3 years of previous experience in a customer support, customer service-oriented type role is required. Ideal candidate must have excellent written and verbal communication skill and have the ability to work effectively either independently or with associates from various departments within the Company, in a collaborative team environment. Ability to use computer-based software and proficiency in Microsoft Outlook, Word and Excel. Effective time and project management and a strong organizational and time management skills. Strong attention to detail and accuracy of own work. Ability to prioritize and manage multiple ongoing assignments and regularly perform under stress and a strong customer service orientation. Hourly Rate: $23hr.-$27hr. EOE

Our client in Irvine, CA is looking for an IT Systems Administrator / Solutions Engineer. This is a contract position. What You Will Do: We are seeking a highly motivated and versatile IT Systems Administrator / Solutions Engineer to join the Digital Workplace & Solutions team, focusing on our enterprise search and AI applications. This role will focus on development of custom features for our Enterprise Search application, Glean. The role will bridge the gap between our admins and internal business users, ensuring successful adoption and utilization of our cutting-edge technologies. You will leverage your strong technical background in development and integration to understand complex systems, while also possessing excellent communication and training skills to empower our users. As an IT Systems Administrator / Solutions Engineer, you will be a key contributor to the success of our enterprise search and AI initiatives, acting as a technical consultant, trainer, and problem solver. You will be responsible for designing, building, and optimizing our Enterprise Search solution, while also understanding user needs, translating them into actionable solutions, and providing ongoing technical support and guidance. Responsibilities: Develop and deploy AI-powered search systems: This includes utilizing technologies like natural language processing (NLP), machine learning (ML), and deep learning to understand user intent, extract meaningful insights from data, and deliver accurate search results. Develop a deep understanding of our enterprise search and AI platforms, including their architecture, functionalities, and APIs. Optimize search algorithms: Continuously improve search algorithms' accuracy, efficiency, and scalability to handle large volumes of data and complex search queries. Integrate with diverse data sources: Connect the search system with various data sources across the organization, including databases, document repositories, cloud storage, and enterprise applications. Personalize search experiences: Tailor search results based on user roles, preferences, prompts, and past interactions to provide a more relevant and engaging experience. Ensure data security and privacy: Implement robust security measures to protect sensitive information and comply with data privacy regulations. Build custom generative AI solutions: Create custom generative AI apps and agents securely and at scale on the Glean platform. Stay up-to-date with AI advancements: Continuously research and evaluate new AI technologies and techniques to enhance the search system's capabilities. Support End Users: Troubleshoot and resolve technical issues related to search and AI applications. User Enablement & Training: Conduct "Train the Trainer" sessions and workshops to empower internal business users to utilize our search and AI tools effectively. Host prompt-a-thons, office hours and provide personalized support to address user questions and challenges. Develop and maintain user training materials, including tutorials, FAQs, and knowledge base articles. Communicate complex technical concepts to non-technical audiences in a clear and concise manner. Gather user feedback and translate it into actionable insights for product development and training improvements. Solution Design & Implementation: Collaborate with business users to understand their specific needs and requirements related to search and AI. Design and implement customized solutions to address user challenges and optimize search and AI. Assist in the development of use cases and best practices for leveraging our search and AI applications. What You Will Need: Basics: 3-5+ years of experience in enterprise search engineering. Strong hands-on experience with Glean, including indexing, query processing, and search optimization. Proficiency in at least one programming language (e.g., Python, Java, Go). Experience with AI/ML techniques for search, such as natural language processing (NLP), information retrieval, and ranking algorithms. Familiarity with various data storage and processing technologies (e.g., databases, cloud storage, data pipelines). Excellent problem-solving and analytical skills. Strong communication and collaboration skills (ability to host training sessions, add input to status reports, optimize analytics dashboards, etc.) How You Will Be Successful: Envision the Future Communicate Honestly and Broadly Seek Technology and Business “First” Embrace Diversity and Take Risks What We Offer: Competitive Salary Comprehensive Benefit Package 401(k) with matching contributions Paid Time Off Employee Discounts Free training on all Altair products Why Work with Us: Altair is a global technology company that provides software and cloud solutions in the area of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer's toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today's problems into tomorrow's opportunities. Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing. For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com Ready to go? #ONLYFORWARD At our core we are explorers; adventures; pioneers. We are the brains behind some of the world's most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer's toughest challenges. Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.

Disclaimer: This posting will re-direct you to Unitek Career page and submitting your application will take up to 5 minutes. Should you want to skip the step, please feel free to reach us or send your resume directly to *********************** Unitek Technical Services provides supplier management, development, and related technical services to corporations around the world. This is a Technical Subcontract Management (TSM) field support position. The TSM will be responsible for providing onsite support at various Lockheed Martin (LM) major systems, airframe, and tooling suppliers located within 10-mile radius of (Riverside, CA). Depending on the candidate's home location, the position could require a substantial amount of travel (driving) to/from suppliers. Approximately 90% of the TSMs time will be spent onsite at a LM supplier facility. A TSM is a member of the Supply Chain Management (SCM) team that LM Aeronautics uses to minimize disruptions to the supply chain by providing “in the field” oversight of supplier execution. Daily activities include: working with supplier personnel to prioritize components through manufacturing, validating the status of the deliverable parts and providing detailed status to LM procurement, preparing plans to reduce/prevent shortages, identifying risks in the supply chain, and developing risk mitigation plans to minimize the potential impact to LM. Candidates should have an understanding of production processes as they relate to aircraft systems components and avionics equipment, machined part fabrication, tooling fabrication, and lean manufacturing. This specific candidate should be familiar with legacy aircraft to include F16 and C130 with a background in manufacturing engineering. The candidate should be a self-starter that is capable of analyzing supplier processes and developing improvement plans in collaboration with personnel from both the supplier and LM. The candidate will regularly collaborate across multiple functions (within LM and at the supplier facility), including production, procurement, quality, and engineering, in order to expedite parts/assemblies that are required to support each of the LM Aeronautics Lines of Business (LOB). The success of the person in this position will greatly depend on his/her ability to communicate clearly and effectively with supplier personnel at varying levels of an organization. The candidate should have strong interpersonal skills and be able to build relationships quickly with multiple stakeholders. Additional Notes: Frequency of visit 30-40 hours per week The work scope of this position will require the candidate to live in/near 25 miles radius of (Riverside, CA). Occasional travel to other locations in or the surrounding states may be required Applicant must be a US Citizen; we are unable to sponsor at this time W2 contract position to work on as needed basis

Technical Support Up to $85k per year + 401k + 5k Healthcare provided + Company Bonus Fully office-based role Irvine, California Play an integral role in one of the US's fastest growing outdoor heating specialists. You will need to be comfortable encountering new technical challenges, trouble shooting issues, and providing practical and timely solutions. *Please note, this is NOT an IT support role, it is a product/installation support role* Main Duties/Responsibilities: Customer Service: Respond promptly to inbound inquiries via phone or email whilst diagnosing and trouble shooting installation issues across electrical, mechanical or app-based issues. Technical Support: Engage directly with customers for pre or post sale request and confidently navigating electrical, mechanical and electronic systems. Technical Support Escalations: Escalate complex cases to technical leads or relevant teams when required. Product Marketing: Validate and explain product performance parameters and continuously improving product information. Product Support: Share insights on recurring product issues to enhance trouble shooting processes. General Office Housekeeping: Maintain and manage call queue ensuring timely resolution and documentation. Skills & Experience: You have at least 2 years of experience working in a phone-based background and dealing with electrical, mechanical & electronic products/installations. Strong problem-solving ability: You are able to demonstrate resourcefulness to research, collaborate and formulate solutions. Customer Centric: You enjoy helping customers, providing patience and commitment to solving their concerns. Medium to high-level computer skills, including knowledge of ERP and CRM systems. If you meet the above criteria and can see yourself in this role, get in touch with Brad via ***********************.au.

Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas Ability to work after hours and weekends if necessary or required by the customer. Knowledge using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot operating system issue. Connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution detail Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in a specific technology. Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specialize in different products and categories. Receives instructions from certified technicians and project managers to troubleshoot advanced issues. Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. Primary responsibility to manage End User related incidents and requests. Go to person for all plant IT related requests (Password resets, access etc. specific to plants).

Job Title: System/Network Administrator Base Salary: 110,000 - $130,000 Experience Required: 6+ years professional IT experience About the Role: We are seeking a seasoned System/Network Administrator to join our hybrid team in Culver City. You'll be responsible for maintaining and evolving our IT infrastructure with a strong focus on security, network reliability, and cloud integration. This is a hands-on role best suited for someone who thrives in dynamic environments and is comfortable working with both Mac and Windows systems. Must-Have Skills & Experience: Experience switching identity providers Expertise with MDM for Mac environments Strong networking background; FortiGate preferred (Cisco or Palo Alto acceptable) Ability to build firewalls from scratch Familiarity with cloud platforms including O365, Slack, Dropbox, Zoom Proficient in Windows administration Exposure to IT security best practices Preferred Qualifications: Experience in hybrid or fast-paced startup environments Strong documentation and troubleshooting skills Relevant certifications (e.g., Fortinet NSE, Cisco CCNA, Microsoft 365)

An electric utility client is looking for a GIS Specialist who will perform Desktop Geospatial analysis to locate Missing Pole Assets and Pole Identification and validate Pole Asset location using tools such as, ArcGIS Online, Map3D, Google Earth, and Lidar. Location: Santa Ana, CA, 92705 (Onsite) Position: GIS Specialist Pay Rate: $38.60/hr. on W2 Duration: 10 months or longer Schedule: 1st shift, M-F, 8:00 am to 5:00 pm RESPONSIBILITIES: Perform Desktop Geospatial analysis to locate Missing Pole Assets and Pole Identification. Validate Pole Asset location using tools such as, ArcGIS Online, Map3D, Google Earth, and Lidar Identify missing records in the company's Records Management Systems (SAP, cGIS, Circuit Mapping) Review field captured photographic evidence and document when key information is found Consolidation of research and field evidence and prepare documentation necessary to perform System of Record corrections Review work order documentation for specific key information and document when that information is found Research & make recommendations on how to correct asset records that have conflicting details between field conditions and our digital records. Utilize multiple inputs of information to piece together logical conclusions and make recommendations for remediation Utilizing technical writing to document and convince other stakeholders of the logical conclusions Training other employees how to complete the research required, building relationships and providing constructive feedback to peers Document data remediation processes and apply continuous improvement ideas to implement process improvements QUALIFICATIONS: Five or more years of experience working with Microsoft Excel Functions (e.g. Vlookup, IF) Experience working on/facilitating cross-functional project teams Spatial capabilities including ability to read a map, decipher directions, and interpret multiple inputs of information to make logical conclusions Five or more years of experience identifying problem statements, root cause analysis, solution review, tracking, and reporting Experience performing technical writer functions, mapping out process flows/documentation and making recommendations Bachelor degree in Geography, Engineering, Information Technology, Computer Science with an emphasis in GIS DESIRED SKILLS/ATTRIBUTES: Five or more years of experience working with one or more of the following applications: AutoCAD Map 3D, ArcGIS, or ArcGIS Online or ESRI Operational experience within the public utility industry Experience with Records Management Systems (e.g. SAP, ESRI, ArcGIS, SAS) Experience using business applications to create and edit complex reports, graphs, and presentations About our client: Our client is one of the largest electric utilities and a longtime leader in renewable energy and energy efficiency in the United States providing electricity for much of Southern California. About APR: Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Don't miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!

MelroseMAC is seeking an experienced Cabling-Wiring Integration Technician with Fiber Splicing expertise to join our team. In this role, you will be responsible for installing, maintaining, and troubleshooting low-voltage electrical systems, including fiber-optic networks, office internet connections, and digital/telephone lines for both residential and business clients. The ideal candidate will have experience with fiber splicing and working with fiber-optic cables, ensuring the smooth operation of our clients' technology infrastructure. This position offers the opportunity to work independently or as part of a team depending on your level of experience. Responsibilities: Install, maintain, and troubleshoot low-voltage systems, including fiber-optic networks. Perform fiber splicing, cable termination, and testing to ensure optimal performance. Conduct operational tests on newly installed systems and perform routine maintenance on existing infrastructure. Install data, voice, and fiber-optic cables for residential and commercial clients. Upgrade existing systems and maintain technology infrastructure. Troubleshoot and resolve issues with fiber-optic and other low-voltage systems. Required Qualifications: 1-5 years of experience working with fiber-optic cable installation, fiber splicing, and related systems. Experience with low-voltage wiring systems, including data and voice cabling. Ability to interpret project drawings, schematics, and blueprints. Proficient in installing and terminating network and AV cables, including fiber-optic and coaxial cables. Strong knowledge of cable pathway standards, racking systems, and cable dressing. Familiarity with security cabling techniques and AV terminations (e.g., RGB, VGA, BNC). Excellent troubleshooting and diagnostic skills. Valid driver's license with a clean driving record and background check. Preferred Skills: Experience with Fiber Splicing and testing equipment. Ability to work off of ladders, man lifts, or reach booms. What We Offer: Pay: $25-$40 per hour (based on experience). Benefits: Health, vision, dental, and life insurance; 401k; paid vacation; and sick days. Schedule: Full-time, 8-hour shifts. Work Location: On-site, Los Angeles, CA. If you have a strong background in cabling, wiring, and fiber-optic systems, including fiber splicing, and are ready to contribute your skills to a growing team, we encourage you to apply and become a part of the MelroseMAC family!

We are seeking a hands-on and detail-oriented Radiocommunications Systems Technician to support the installation, testing, and maintenance of advanced communications systems. The role includes a mix of fieldwork and workshop activities and is ideal for someone with strong technical and organizational skills. Key Responsibilities Perform on-site performance and coverage testing of radio systems and equipment. Assemble modern communications equipment in the workshop and participate in Factory Acceptance Testing (FAT). Manage inventory and ensure availability of necessary components and tools. Benefits Primarily on-site work, with telecommuting options depending on task nature. Flexible schedule in a collaborative and positive work environment. Opportunities for travel to job sites outside the Los Angeles area. Ongoing technical training and skill development. Education Technician diploma in Electronics, Electrical Engineering, Telecommunications, or a related field. Experience A minimum of 2 years of relevant experience is highly desirable. Skills Strong interpersonal and communication skills; able to interact with customers, suppliers, and team members. Ability to plan and execute tasks independently, with a strong focus on goals and priorities. Proactive problem-solving mindset with a capacity for self-learning. Ability to interpret technical specifications, wiring diagrams, signal flow charts, and bills of materials. Familiarity with construction drawings and planning for radio system installations, including equipment and cabling layouts. Competent in technical documentation and spreadsheet-based data processing (calculations, charts, etc.). Preferred Qualifications Basic understanding of RF (Radio Frequency) concepts, RF communications, and electronic devices. Experience with RF test instruments or equivalent measurement tools. Proficient in Microsoft Office Suite, data analysis, technical reporting, and integration across software platforms. Familiarity with project management tools. Basic knowledge of AutoCAD (2D) or similar design tools.

Job Title: Applied Chiller Systems Specialist We seek a knowledgeable and experienced Applied Chiller Systems Specialist to join our team. This role is essential in ensuring the reliable operation and performance of large-capacity chiller systems and central plant infrastructure. The ideal candidate will bring advanced technical skills, a commitment to safety, and a solutions-oriented mindset to every task. Key Responsibilities Diagnose, maintain, and repair central plant systems, including high-capacity chillers (100+ tons), cooling towers, pumps, motors, valves, and associated control systems. Perform major services and overhauls on centrifugal chillers (prior experience preferred). Execute full-cycle commissioning tasks, including system testing, programming, start-up, and performance verification. Planned and completed scheduled preventative maintenance for chillers and all related central plant equipment. Assist the service team by identifying technical issues and recommending repairs from initial diagnosis through resolution. Coordinate and perform rigging operations to remove, install, or relocate large HVAC equipment. Respond to after-hours emergency service calls as part of the team's rotating on-call schedule. Ensure all maintenance tasks are completed on time and comply with safety standards and company procedures. Maintained detailed and accurate documentation of service activities and equipment history. Build positive working relationships with customers, vendors, and team members. Participate in scheduled safety meetings and consistently adhere to safety policies and practices. Work closely with the Chiller Field Supervisor to support new and existing customer needs and technical issues. Qualifications Minimum of 5 years of hands-on experience as a journeyman-level HVAC or chiller technician. Completion of a technical trade program or equivalent HVAC-related training. Demonstrated experience in commercial and industrial air conditioning systems. Strong working knowledge of large tonnage chillers, central plant operations, and HVAC systems. EPA Section 608 Certification (Type II or Universal) required. Ability to diagnose and repair complex mechanical and electrical issues within HVAC systems. Proficient in using computers for service documentation, work orders, and communications. Valid driver's license with a clean driving record. Physically capable of lifting, carrying, and maneuvering heavy equipment and tools. Preferred Qualifications Hands-on experience with centrifugal chiller overhauls. Familiarity with modern building automation and control systems (BAS/BMS). OEM training or certifications from major chiller manufacturers (e.g., Trane, Carrier, York, Daikin). Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Ready to Elevate the Support Experience? Join Our Team as a Operational Support Specialist! Are you passionate about solving problems, providing top-notch customer service, and empowering others to succeed? This is your chance to shine! We're looking for a dynamic, tech-savvy professional to join our team and support our Financial Advisors, their staff, and end-clients with world-class troubleshooting and technical expertise. Title: Operational Support Specialist (multiple openings) Location: Hybrid in El Segundo, CA (2 days onsite) Pay: $23 W2 hourly Duration: 6month most likely to convert to FTE depending on experience and budget. What you will do: Respond to telephone support inquiries from Financial Advisors, their supporting staff in field, and end clients. Provide technical assistance with system status, network connectivity, along with a variety of problems of all installed applications and software products supported by IT. Provide ongoing service focused support for all aspects of Cetera web portals, identify trends, and report trouble tickets to tier 3 support. You will be responsible for creating Raving fans by delivering excellent support to all of our advisors end-clients. The goal is to build and maintain client loyalty as well as create the worlds most referable platform. Responsibilities: • Provide support to our advisors and end-clients with the navigation and use of various systems associated with the Broker/Dealer • Troubleshoot and resolve product or service problems; determining the cause and explaining the best solution to resolve the issue • Resolve less complex problems immediately and direct complex inquiries to the IT Support team and/or vendor for resolution • Utilize the CRM (Client Relationship Management) tool to record calls and status of all requests • Provide follow-up to ensure full customer satisfaction • Escalate requests to or consult with senior staff when solution is unclear • Report problems with procedures and make suggestions for improvement • Participate in special projects that enhance the overall advisor and client experience • Provide support to our clients in all aspects of the Cetera Client and Advisor Portals • Maintain high level standards of call handling requirements and quality review scores while adhering to assigned work schedule • Provide training support on department process and system navigation Required Skills: • Demonstrated technical acumen • Understanding of MS Exchange and MS Office 365 • Excellent typing skills • Understands how to interact with and navigate web-based applications • Strong orientation toward service • Patience when working with callers that are less technically proficient • Strong organizational skills • Excellent interpersonal communication skills. • Flexible and adaptable to change in a fast-paced environment • Courteous and empathetic to customer concerns • Able to work well independently and within a team environment. • Ability to handle challenging calls with poise, patience and positive demeanor What you should to have: Minimum Education Required: High School Diploma - 3+ years of technology-based call center experience - 3+ years of overall PC tech experience - 3+ years of experience w/ Windows - Previous customer service background and experience a plus These roles are moving very quickly, if you are interested please apply today!

IT Help Desk Technician at High-Growth IT Startup Cascade is a rapidly growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our clients, while also learning and advancing quickly, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with users in Los Angeles and with remote users located in various international cities. We're looking to provide an above market compensation package for an exceptionally high-level of customer service skills to very demanding end users, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution Demonstrable experience supporting mac OS workstation (PC experience is a plus) A passion for developing hard and soft skills and career advancement Ownership and leadership character traits. Ticking system organization and upkeep experience The ability to be receptive and action-oriented in response to constructive feedback A calm and focused demeanor in high-pressure situations Strong professional and technical communication skills (both written and verbal) At least 5 years of help desk experience At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues) Experience with Jamf Pro or other MDM platforms Optional experience supporting finance/accounting applications (QuickBooks, Sage, Axys, etc.) Basic understanding of bash and/or Powershell scripting is a plus Some responsibilities include: Working directly with our clients to tackle high-level technical problems Providing technical support by phone, email, chat, and in-person Working on challenging technical projects Participating in an on-call rotation Creating and maintaining technical documentation Maintaining internal infrastructure (Atlassian, SAML/SS, VPNs, Linux System Administration, SSL Certificates, etc.) Compensation, benefits and perks: Above-market base salary for excellent technical and communication skills 95% coverage for medical/dental/vision premiums and more 401k with employer match $125 monthly technology reimbursement $150 monthly meal stipend $100 healthy living expense program Generous reimbursement and bonuses for learning and training, including technical certifications Flexible working hours Generous PTO, sick and family leave policies At Cascade, we have committed ourselves to be a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply.

Treyarch is looking for a talented new IT Technician to join our team! In this role, you will be responsible for end user support for our game development teams. This includes software and hardware support (install/troubleshooting), imaging PCs, along with other surrounding aspects of desktop support. We are looking for someone capable of addressing, diagnosing and resolving problems quickly and efficiently in a high-paced, studio environment, where to be successful, you will also need to be a strong communicator and someone passionate about collaborating with a wide variety of teams and users. This role will be 100% onsite at our studio in Playa Vista. What you'll do... * Provide support to the end user whether remote or on-site via slack, email or in person * Active Directory management and support * Workstation provisioning for new and existing users (Imaging, software, and hardware deployment) * Address remote and on-site hardware issues (printers, shared PCs, and video game consoles) * Assist with any software deployment and address any issues that may arise (common software are Office 365, Zoom, Slack, Autodesk, and Adobe CC products) * Assist with IT assets and inventory management * Friendly demeanor and friendly communicative skills * Support and contributions on any IT related projects To succeed you should have… * 5+ years' experience providing professional IT support * Familiarity with video game consoles * Previous video game studio experience is a plus * Knowledge in PC hardware and Windows environments * Proficiency in Microsoft Office 365 troubleshooting * An understanding of networking We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Activision Blizzard, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply. The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners. ABOUT TREYARCH Founded in 1996, Treyarch is a videogame studio whose purpose is to create awesome games for the world to enjoy. With this purpose in mind, we crafted the award winning Call of Duty: Black Ops series and pioneered the fan favorite Zombies mode. At Treyarch, we empower the team to be individually driven to innovate on our games, processes, and culture. How we do things is just as important as what we do. Studio culture and development, we believe it's a team effort and that collaboration and hearing one another is key. Every day we face the large and small challenges together and every voice matters. These values guide us in our mission to create moments that matter. Both to the players and to us, the creators. In an era where triumphs and defeats are readily shared, seeing players engage with our creations gives us great pride. Come help us create that next moment. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest. To learn more about our studio, please visit us at ***************** on Facebook at ************************** and @treyarch on Twitter. PS, we've also got some pretty amazing office perks and benefits, like 20 vacation days and 16 holidays, 10 weeks of family leave, free lunches and snacks at our office, comprehensive healthcare, and more! Check out all the details here for more information: ************************************** Rewards We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including: * Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance; * 401(k) with Company match, tuition reimbursement, charitable donation matching; * Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave; * Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others; * If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance. Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting **************************************. In the U.S., the standard base pay range for this role is $29.81 - $55.14 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role's range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.

Serve as a liaison between customers, the Information Systems and Technology (IST) division, and Corporate in this vital position maintaining software order processing, deployment, and auditing, as well as coordinating mobile device deployment and maintenance. Responsibilities Serve as the focal point for the IST Division's software ordering and deployment process Identify opportunities to optimize software license usage to reduce costs and improve efficiency Perform software license audits to maintain accurate tracking and appropriate renewal figures Update documentation related to software licenses for reference and compliance purposes Create Purchase Orders and work with telecom vendors during the procurement process Work closely with colleagues to determine eligibility for mobile device programs Maintain an in-house inventory of mobile devices available for deployment Participate in IT Asset Management by ensuring all devices are properly assigned Assist colleagues with device setup, application installation and perform minor troubleshooting where necessary Requirements 1+ years of relevant experience Superior customer service skills, excellent organizational skills, and strong verbal and written communication skills Experience using database applications and business information systems Possess independent problem solving and self-direction skills with a strong attention to detail Familiarity with the use of a computer, scanner, and office printer Ability to work effectively in a team environment High School diploma Recommended Qualifications Associate's or Bachelor's Be motivated to learn and advance in the job #LI-TM1 #LI-Onsite

The experienced IT Administrative Lead will oversee administrative and operational support activities for a DoD IT program. The ideal candidate will have a strong background in managing personnel, budgets, and task execution in accordance with DoD standards and contract requirements. Responsibilities: Manage daily administrative and operational functions of a large IT support contract. Oversee staffing, scheduling, performance tracking, and compliance reporting. Coordinate with DoD stakeholders to ensure contract deliverables are met on time and within scope. Supervise and evaluate technical and administrative personnel. Ensure adherence to DoD standards, policies, and security protocols. Maintain and update documentation, SOPs, and performance reports. Track contract milestones and manage risk through proactive issue resolution. Support program reviews, audits, and inspections. Facilitate communication across departments and with government representatives Requirements: U.S. Citizenship and Active Secret clearance (TS/SCI strongly preferred). Bachelor's degree in Information Technology, Business Administration, or related field. 8+ years of professional experience, with at least 5 years in IT administration and DoD program management. Demonstrated experience managing cross-functional teams in a DoD or federal contracting environment. Proficient in Microsoft Office Suite, SharePoint, and project management tools. Strong understanding of DoD acquisition processes, ITIL practices, and federal compliance requirements. Excellent written and verbal communication, leadership, and decision-making skills. What Your Experience Working for Us Will Be Like Ask any of our employees and they will tell you SSI is a great place to work with an upbeat and positive culture. We take pride in our work continuously improve on our performance in a manner that enhances the mission of the agencies we serve while expanding opportunities for our employees and our company. About Synectic Solutions, Inc. (SSI) Synectic Solutions, Inc. (SSI), is an award-winning, 20-year government contracting agency focused on the areas of logistics, engineering, management, and information technology. SSI is a growing organization committed to exceeding customer expectations, to continually improving all products, services, and processes, and to perform all work with the commitment to upholding the highest standards and ethics. Ready to apply? If this job sounds like a fit for you, then click on the ‘apply' button below. Good luck!

Mariners Church is a biblically-centered, non-denominational church located in Southern California focused on inspiring people to follow Jesus and fearlessly change the world. Mariners is listed as one of the top 20 largest churches in America by Outreach Magazine. We are a community of ordinary people from all walks of life courageously trusting God to do the extraordinary. Simply put, we trust God to do what we can't-heal, transform, renew, forgive, provide and sustain. Through the redemption story of each believer, God is glorified, lives are changed and communities are impacted in a significant way. Come and be part of a new season of growth as Mariners Church responds to God's call in launching new congregations. Job Description Monitor and respond quickly to incoming requests related to IT issues Maintain computer systems and act as support if any system goes down. Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc). Maintain user PCs, including upgrades and configuration as needed. Assist with onboarding of new users. Keep inventory of all equipment, software, and license users. Qualifications 3-5 years of system admin and/or helpdesk experience Working knowledge of computer systems, PC repair, and network management Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Ability to deploy, configure, and support operating systems on desktop and mobile Understanding and appreciation for information security within systems and user devices. Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time. Additional Information All Mariners Church Staff: Love Jesus and call themselves Christians. Embrace a high biblical standard of personal conduct and lifestyle. Agree to and adhere to the church's statement of faith and leadership commitment. Attend Mariners Church. We believe the total combination of your pay, benefits, and opportunities aligned with your calling will ensure that you and your family are provided for. The following items are just a sample of the things we offer for full-time employment: Health insurance (medical, dental and vision) 403b Retirement Saving Plan Paid vacation Paid time off to serve Discounts at the Mariners Cafe and Bookstore Tuition discount for Mariners Church Preschool Opportunity to attend ministry events and conferences Working alongside a community of supportive, like-minded believers

At Areté, we are on the forefront of utilizing innovative solutions, with great minds from all backgrounds, to help solve the nation's most complex security challenges. We strive for an inclusive, collaborative team environment that approaches differences as opportunities for innovation and excellence. As an employee-owned company, we foster an atmosphere that propels diverse career opportunities and professional growth. Discover your future with us. Areté is seeking an experienced IT Systems Administrator III to work in our Northridge, CA facility. The candidate will report directly to the regional IT Manager and provide support for the day-to-day administrative operations of the IT department. Selected candidates must be eligible to obtain a Top Secret security clearance with SCI access and may be subject to passing a CI Polygraph. The selected candidates will collaborate with other Cyber Security and IT staff members, travel occasionally, and provide some afterhours support. Candidates will also support a variety of information systems at varying levels of complexity on the classified and corporate networks. This is an exempt non-supervisory full-time position. Primary responsibilities: * Integrating, upgrading, and managing domain services and infrastructure systems in a Microsoft Windows Server environment. * Configuring and administering various line of business applications, IT/Cyber Tools, and other software solutions. * Recommending improvements to the company's IT services. * Contributing to computer and network security using a variety of security-based products. * Managing data backup and restoration systems for the local facility. * Some administration and maintenance of client computers and solutions in various LAN environments. * Providing end user support for local office * Maintaining software licensing records and providing support to IT budget planning sessions. * Mentoring other IT staff and leading technical projects. * Other duties, as assigned. We have an impressive range of benefits, programs, and perks that we offer: Generous PTO and Leave Times * Bereavement * Paid Time Off (PTO) * Paid Parental Leave Financial Benefits * 401K Retirement Plan Contribution * Employee Stock Ownership Plan * Continuing Education Funds Health, Medical, and Wellness Benefits * Medical Insurance * Dental & Vision Insurance * Life Insurance and Long-Term Disability (LTD) * Vision Reimbursement Qualities We Look For * Creativity * Integrity * Passion * Responsiveness * Collaboration Experiences and Background We Look For- * Bachelor's Degree in an Information Technology related discipline and/or current, applicable industry-standard certifications (MCSA/Azure, CCNA, Security+, RHCSA); * Minimum of 5 years working as a Windows System Administrator, Linux Systems Administrator, Network Administrator or similar role; * Must have or be able to obtain a Security+CE or equivalent certification for DoD 8140/8570 IAT Level II or higher within 90 days of employment; * Proficiency with domain services utilizing Windows Server including Active Directory, DNS, Group Policy, DFS, and DHCP. * Advanced IT troubleshooting skills and experience. * Strong interpersonal skills, ability to work autonomously and on a team. * Strong written communication skills and the ability to produce technical documentation. * Must be able to lift 25 pounds. Nice to have- * Active Top Secret security clearance; * System administration of Red Hat Enterprise Linux 8 or later. * Experience in one or more of the following: Microsoft 365, Azure or AWS Administration, SharePoint, Veeam Backup & Replication, or SCCM Configuration Manager * Familiarity with classified information system Cyber Security tools and technologies (Nessus/ACAS, SCAP Compliance Checker, DISA STIGs). * Experience collaborating with Cyber Security professionals The salary range for this role is $85,000 to $115,000; however, Arete considers several factors when extending an offer of employment, including but not limited to: the position and associated responsibilities, a candidate's work experience, education/training, and key skills. Other Considerations Areté is committed to the principles of equal employment opportunity and nondiscrimination, and we believe every person has the right to be treated with fairness, dignity, and equal consideration. Areté is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, marital status, national origin, age, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. U.S. citizenship is required to meet position eligibility. Successful passage of a criminal background screen is required to meet position eligibility. Selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Areté will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. Successful passage of a Department of Transportation (DOT) drug test is required to meet position eligibility. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our website because of your disability. To request an accommodation, please contact Areté Human Resources at ************ for assistance.