Information Technology Technician Jobs in Madison, WI

The State of Wisconsin is seeking a dedicated and experienced Help Desk Specialist to join our IT team. The ideal candidate will have 4 to 10 years of help desk experience, providing technical support and troubleshooting assistance to end-users. This role requires a strong understanding of IT systems, excellent problem-solving skills, and a commitment to delivering high-quality customer service. Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person. Diagnose and resolve hardware, software, and network issues in a timely manner. Document and track all support requests using the help desk ticketing system. Escalate complex issues to higher-level support teams as necessary. Assist in the setup, configuration, and maintenance of computer systems and peripherals. Conduct user training sessions and create documentation for common issues and solutions. Monitor and maintain IT systems to ensure optimal performance and security. Collaborate with other IT team members to implement new technologies and improvements. Mandatory Skills: 4 to 10 years of experience in a help desk or technical support role. Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common software applications. Experience with network troubleshooting and basic network configuration. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus. What's in it for you? Get your foot in the door with one of the most respected and fastest-growing companies in the United States! Brooksource offers competitive Health & Dental Benefit plans, Weekly Pay Checks while on contract, 6 paid Holidays, and 401K Eligibility. About Eight Eleven Group Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Everlight Solar is seeking a passionate individual, skilled in technology to join our Marketing team! This entry level position is a full-time, in-office position and is perfect for the self-taught nerd! If you love to learn, are a self-starter, and are looking for a place to grow, this is the place for you. Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, mac OS, iWork, etc.) Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams. If you want to join an up-and-coming industry with a top-notch company growing rapidly in the space, Everlight Solar is where you should be. Don't miss the opportunity to join the Everlight Solar team! Responsibilities: Highly proficient written and verbal communication skills Ability to work under pressure and respond calmly in high stress situations Desire to constantly learn and work on ever evolving and emerging technologies Team oriented individual that can also work independently, in office and remote, with minimal supervision Ability to provide complete step by step troubleshooting instructions both verbally and in writing Can demonstrate proficient problem solving, troubleshooting, and diagnosis skills Basic technical understanding in a variety of software and hardware Requirements: Managing live-streaming events and technology General IT support Video Editing Skills -preferred Computer Science Degree -preferred Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance PTO Sick and Safe Time Paid Holidays Off Salary: $40,000-$50,000/ year Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.

I am currently working on a 3-6 month contract to hire Desktop Support Technician opportunity with one of my clients based out of Stoughton, WI 100% Onsite in Stoughton- w/ travel to Brodhead/Evansville occasionally (Mileage reimbursed) Pay: $24-$27/hr w/ similar FTE conversion salary Overview: -Reports to Manager of Support Desk -1000 end users -Align the IT coordination of new Rental facilities including ordering equipment, coordinating with our telecommunication consulting to get network connectivity, and our phone vendor on phone setup. -Fulfill end user requests by responding to Help Desk (HD) tickets regarding desktop, laptop, and portable device hardware issues. Troubleshoot and resolve -Respond to software issues with os, Microsoft Office, and other software -Assist end users with physical installs or equipment relocations. -Administrate Active Directory -Install os and other software on PC's, Mobile devices, and Thin Clients. -Support Printers -Build “gold” images of desktops for deployment to users -Maintains asset/inventory. -Make configuration changes -Remove viruses/malware -Assist with maintenance of the NEC telephone system Skills: -Office 365 (Word, Excel, Outlook). -Help Desk policies and procedures -PC/Laptop build experience. -Knowledge of Microsoft versions 10 and 11. -Networking, especially LANs, and wireless LANs and VPNs in a WAN setting desirable but not required. -Mobile devices including Notebook computer, iPhone, and Android phones. -VoIP and Analog Phone systems including NEC Equipment desirable

The Technical Support Specialist serves as the subject matter expert for assigned product line(s) and supports Kuhn North America (KNA) personnel and dealers in supporting service issues for products marketed by KNA. EXPECTATIONS Resolve dealer service needs with required urgency Working knowledge of machines distributed by Kuhn North America Serve as the technical expert on assigned product line(s) Present a helpful and favorable image of the Company Treat people fairly Confidentiality of Company information Continuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the technical expert for service issues for the assigned KNA product line(s). Assist as a back-up in resolving dealer complaints or concerns for other products distributed by KNA. Diagnose, qualify and quantify service and performance issues for assigned product line(s). Review and process all warranty claims for assigned product line(s). Maintain warranty records (complaints, service calls and claims) and distribute related reports to applicable departments. Collaborate with Product Management, Engineering, and Operations departments and other assigned factory contacts to develop solutions and implement action plans to solve service issues. Communicate machine corrections and issues to KNA personnel and the KNA dealer network through Service Bulletins and/or Technical Improvement Programs. Develop and conduct training presentations aimed at educating KNA employees and dealer personnel on the proper set-up, maintenance and service of current and newly introduced products. Assist in the development of service instructions for assigned product line(s). Participate in NPI (New Product Implementation) projects by sharing product issues, concerns, and trends for the assigned product line(s). Partner with Parts Department personnel to develop and maintain the recommended parts stocking lists. Review Operator Manuals for product service content and recommend additions or modifications. Provide input into the feasibility of Special Sales Requests (SSRs) to ensure product can properly be supported in the field. Maintain knowledge of the service and maintenance requirements and field issues of competitor's products for the assigned product line. Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures. Other duties may be assigned Education and/or Experience - An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is also required.

Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues. Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user. Requires at least 3 years of experience in the field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected. Top Skills & 2-3 Years of Experience: Windows 11 Microsoft O365 Intune Apple and Android mobile phone support Nice to Have: Cherwell Scripting and automation Microsoft Teams/Intune.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

As an IT Operations Technician with Epic , you will be part of the team's central nervous system- monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You'll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build. Learn more about the team at . **Experience our state-of-the-art campus, eat delicious food, and travel the world.** We don't believe in cubicles. (Well, we believe they *exist*, but…) Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. For lunch, visit King's Cross or Cassiopeia for a wide array of meal options, or go to one of our smaller, themed bistros, featuring wood-rotisserie, pan-Asian, and Latin-inspired cuisine. All meals are restaurant-quality but cost only a few dollars, and they're prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you'll earn a four-week anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica. **Live affordably in a city known for its rising tech talent.** Epic is located just outside , the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor). **More than just important work**. We offer comprehensive to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Research has shown that job-seekers who are women, LGBTQ+, or members of historically underrepresented communities are less likely to apply for roles they don't seem completely qualified for, so we encourage all who are interested to apply. Please see our full non-discrimination statement at . **Requirements** Required Qualifications * Relocation to the Madison, WI area (reimbursed) * A history of academic and professional success * Exceptional interpersonal, communication, initiative, and leadership abilities * Available to work second or third shift hours * Eligibility to work in the U.S. without sponsorship * COVID-19 vaccination Preferred Qualifications: * Knowledge of Internet networking protocols and tools like TCP/IP, ping, and traceroute * Knowledge of Linux, especially Ubuntu, Redhat, or CentOS * CompTIA+, CCNA, Network+, or Linux+ certification * Knowledge of VMware

Careers **Technical Support Specialist** Technical Support Specialist Moxe is reimagining healthcare by unlocking access to clinical data. Our API-first approach makes securely sharing clinical information and insights between providers, payers, and patients easy. We work with health systems and payers to streamline release of information requests, optimize risk adjustment, improve HEDIS and Star ratings, ensure regulatory compliance, and more. **Summary:** As a Technical Support Specialist at Moxe, you will be the first point of contact for our customers' technical issues and queries. You will play a crucial role in ensuring customer satisfaction by assisting with routine technical issues, such as password resets, Multi-Factor Authentication (MFA) setup, and troubleshooting basic system problems. Your ability to triage issues, provide timely resolutions, and escalate more complex problems to higher levels of support will help maintain the high standard of service our clients expect. **Key Responsibilities:** * Serve as the first line of support for customer inquiries and technical issues via our ticketing system, phone, and email. * Assist customers with common technical issues, including but not limited to: + Password resets + Multi-Factor Authentication (MFA) setup + Basic troubleshooting for software and system errors + Access and login issues * Identify, troubleshoot, and resolve common technical problems quickly and effectively. * Document and track issues in our support ticket system, ensuring timely updates and resolution. * Escalate more complex issues to Level 2 support or relevant teams while maintaining communication with customers. * Provide clear, friendly, and professional communication to customers at all times. * Educate customers on basic troubleshooting steps and self-service resources. * Contribute to internal knowledge base articles, FAQs, and troubleshooting documentation. * Collaborate with the technical team to continuously improve internal processes and support workflows. **Qualifications:** * High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred * 1+ year of experience in a customer support or technical support role, preferably in a healthcare IT environment * Basic understanding of IT systems, networking, and troubleshooting techniques * Strong problem-solving skills and a proactive approach to troubleshooting * Excellent communication skills with the ability to explain technical issues to non-technical users * Strong attention to detail and ability to manage multiple tasks and priorities * Customer-focused attitude with a strong desire to help others **Nice to Have:** * Familiarity with healthcare-specific software, security protocols, and compliance (e.g., HIPAA) * Experience with password management, MFA systems, and access control * Experience with IT service management platforms (e.g., Salesforce) * Knowledge of healthcare IT systems or familiarity with Electronic Health Records (EHR) systems * Familiarity with cloud-based software and applications

Project Description: Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues.. Job Knowledge, Skills & Abilities Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations. Ability to manage and work on multiple priorities or projects. Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents. Ability to effectively multitask and prioritize workload. Effective oral and written communication skills. Top Skills & Years of Experience: Excellent customer service skills At least 2 years of support experience with Windows 10, and Microsoft Office 2019 At least 2 years' experience with Network and Printer troubleshooting Must be proficient is typing skills and be able to multi-task. Nice to have skills: Prior Help Desk experience in a call center environment Previous experience using Incident and Knowledge base systems Desirable to have 2 years support experience with iOS devices Package Details

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting. + Implements medium to high risk changes on production systems. + Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure. + Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs of medium complexity. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests. + Analyzes system performance indicators and recommends improvement actions. + Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required. + Installs and maintains third-party tools. + Makes proactive suggestions for service improvements. + May train less experienced staff in the supported products and best practice for production support. **Minimum Qualifications** + Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. + 2-5 years of experience in information technology, systems administration or other IT related field. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience preferred with cloud infrastructure, digital workspace, and storage technology **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

About Moxe: Moxe is reimagining healthcare by unlocking access to clinical data. Our API-first approach makes securely sharing clinical information and insights between providers, payers, and patients easy. We work with health systems and payers to streamline release of information requests, optimize risk adjustment, improve HEDIS and Star ratings, ensure regulatory compliance, and more. ****************** Summary: As a Technical Support Specialist at Moxe, you will be the first point of contact for our customers' technical issues and queries. You will play a crucial role in ensuring customer satisfaction by assisting with routine technical issues, such as password resets, Multi-Factor Authentication (MFA) setup, and troubleshooting basic system problems. Your ability to triage issues, provide timely resolutions, and escalate more complex problems to higher levels of support will help maintain the high standard of service our clients expect. Key Responsibilities: Serve as the first line of support for customer inquiries and technical issues via our ticketing system, phone, and email. Assist customers with common technical issues, including but not limited to: Password resets Multi-Factor Authentication (MFA) setup Basic troubleshooting for software and system errors Access and login issues Identify, troubleshoot, and resolve common technical problems quickly and effectively. Document and track issues in our support ticket system, ensuring timely updates and resolution. Escalate more complex issues to Level 2 support or relevant teams while maintaining communication with customers. Provide clear, friendly, and professional communication to customers at all times. Educate customers on basic troubleshooting steps and self-service resources. Contribute to internal knowledge base articles, FAQs, and troubleshooting documentation. Collaborate with the technical team to continuously improve internal processes and support workflows. Qualifications: High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred 1+ year of experience in a customer support or technical support role, preferably in a healthcare IT environment Basic understanding of IT systems, networking, and troubleshooting techniques Strong problem-solving skills and a proactive approach to troubleshooting Excellent communication skills with the ability to explain technical issues to non-technical users Strong attention to detail and ability to manage multiple tasks and priorities Customer-focused attitude with a strong desire to help others Nice to Have: Familiarity with healthcare-specific software, security protocols, and compliance (e.g., HIPAA) Experience with password management, MFA systems, and access control Experience with IT service management platforms (e.g., Salesforce) Knowledge of healthcare IT systems or familiarity with Electronic Health Records (EHR) systems Familiarity with cloud-based software and applications Who We Are: High quality, affordable healthcare is a basic human right and at Moxe, we are committed to making it a reality. We're on a mission to slash billions from healthcare costs. It's no secret that the US healthcare system is rife with inefficiencies and unnecessary costs. While the rest of us have migrated to interconnected, digital platforms, healthcare still uses paper, pdfs, snail mail and fax to transmit information. We know there is a better way to deliver healthcare. Data exchange today consists of mailing or faxing paper files and pdf'ing endless records from existing Electronic Medical records. It can take months to process and compile those records into usable data. Our platform enables providers and health plans to exchange clinical data instantly, saving the entire system (patient to provider to plan) time and money in the process. Who are we? We're a steadfast team of innovators, problem-solvers, and truth-seekers, dedicated to disrupting the status quo. Got the moxie to challenge the US healthcare system? Let's talk. Got Moxie? Join Moxe! We're a fast-growing company focused on making a difference in healthcare. An equal opportunity employer, Moxe is looking for passionate, inclusive team players who like to solve problems, think outside the box, and thrive in a dynamic environment. We hire great people from diverse backgrounds, and that makes us stronger. If you share our values: integrity, transparency, respect, frankness, persistence, and unity, let's talk. All qualified applicants will receive consideration for employment irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. To request reasonable accommodation or if you need assistance to complete the job application, contact **********************

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: Responsibilities Under direct supervision from senior team members, provide service desk support and resolve problems to practitioner's satisfaction Monitor and respond quickly and effectively to requests received through the IT helpdesk Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment Provide desktop/laptop support including new hardware setup, imaging, and deployment Provide minor telecom system support including mobile devices, voicemail and user programming Utilize and maintain ticket systems Assist with on-boarding and off-boarding of users Ensure work station has computer, monitor, keyboard, mouse, desk phone, and any additional specialized equipment. Install, test and configure new workstation, peripheral equipment and software Conduct technology training for new user Ensure all documented processes are followed to ensure Baker Tilly's data and assets are protected Provide support to the Technology team Maintain inventory of all equipment, software and software licenses Conduct briefings and demonstrations for uses to enhance system productivity Assist in the development of training coursework and materials Maintain and expand knowledge base in area of expertise Successful completion of initial start-up plan, to develop a solid understanding of the organization's core technologies Attend courses to develop and keep skills and knowledge current Comply with continuing education requirements Increase efficiencies, technical ability and interpersonal skills Other duties Special projects as requested Near the office to handle any kind of onsite support Qualifications Associate's degree in a field such as Computer Technology or related field. Certifications such as MCP, A+, and HDI Support Center Specialist preferred Minimum of one (1) year prior experience with providing workstation support Ability to work independently or as part of a team effectively. The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required Sound written and verbal communication skills necessary to effectively interface with all levels of Firm management, practitioners, clients, and other external business contacts Strong analytical and organizational skills are necessary A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality Experience with accounting or audit software is a plus

For one of our ongoing multiyear projects, we are looking for a Desktop Supporter out of Madison, WI. Advanced Problem Resolution Skills. Experience working with equipment vendors and warranty policies Installation and Maintenance of PCs. Troubleshooting all hardware. Experience troubleshooting technology support issues. Image deployment for Windows and McIntosh. Minimum 500 User and 15 Remote Sites Environment Support. Remote desktop support tools - RDP, SCCM, etc.

Schedule: Full time To advance the purpose of InterVarsity, this position focuses on Tier 2 technical support for all user devices, providing break/fix and day-to-day support through troubleshooting, tracking, resolving and reporting progress and resolution of problems. MAJOR RESPONSIBILITIES Personal: Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world Be a lifelong learner who prizes the discipleship of the mind; particularly staying current on issues of customer service/experience, program/project management, process improvement, and best business practices Provide Tier 2 Support for InterVarsity Staff: Provide hands-on and remote support to help get software, hardware and operating systems installed and configured. The position provides support when problems occur. Log problems, resolutions, work performed and customer contacts in a ticketing system Identify, research and resolve technical problems of moderate to advanced complexity Provide brief end user training or escalate to others to provide more in-depth training as needed Identify patterns of problems indicating possible training needs or system defects Recommend and create self-service training materials to distribute or post on internal website Enforce Technology standards and educate employees about compliance issues Provide technical support for Mac, Windows, iOS, and Android devices Install and support PC, printer, mobile and telephone equipment and software Execute large-scale desktop deployment, platform migration and endpoint management Support room-based video conferencing systems for audio/video needs Maintain fleet of laptops with Intune, Anti-Virus, Anti-Malware and other security products Manage user accounts for employee hires, changes and terminations; assist with office moves Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction Create and maintain internal documentation of technical support procedures Work closely with Asset Management Coordinator for coordination of computer purchases and asset coordination Work with Technology Operations various internal and external customers in order to plan and execute on projects Manage system management records and inventories Contribute to the Effectiveness of the Technology Operations Team: Be responsible for good stewardship and organization of time, money, systems, and materials Plan and manage projects for on-time, on-budget completion using project management methods Prepare system documentation, files and records; cross-train coworkers as backups Advance personal and technology understanding through study, training, research and investigation Complete training and certification for Intune to ensure we are using the product using best practices Develop technical expertise in supporting technologies where needed Maintain positive working relationships with other team members and clients Operate within existing Technology Operations Best Practices and documented guidelines Maintain posted office hours during normal working hours Develop a Funding Base: Develop a team of prayer and financial support Raise an agreed-upon amount of personal financial support Knowledge/Skills/Abilities: Strong client training and one-on-one support skills; patient and helpful demeanor Effective oral and written communication skills, including documentation and procedures Demonstrated ability and commitment to work in a diverse team environment Comfortable working with customers and diagnosing issues over the phone, IM, email and in person Ability to handle all matters in a confidential manner Experience with Intune or other MDM solution Experience managing Mac OS devices A working knowledge and ability to perform basic troubleshooting of these technologies preferred: Windows 10, OS X, iOS, and Android operating systems Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access) Office 365 online applications (OWA, SharePoint, OneDrive, Office Online, Teams, etc.) Networking and Internet fundamentals including Ethernet, WiFi, VPN, and Web technologies Windows domain connectivity, file sharing and workgroup printing Familiarity with managing cloud services (Zoom, AWS, Azure, Office365) Onsite and remote hardware installation and support Experience partnering with cross-functional technology and design teams to integrate technology, operations, and solution requirements into solution strategies Experience designing and conducting systems integration testing, component integration testing and user acceptance testing Experience in troubleshooting and prioritizing in a fast-paced environment Evening and weekend availability for special projects as needed Ability to travel to meetings, conferences, and remote sites QUALIFICATIONS Annually affirm InterVarsity's Statement of Faith Bachelor's degree in Information Technology or related skill set preferred; may be current student with bachelor's degree in process Three or more years work experience in an IT environment. Pay Range: $39,288.00 - $52,392.00 per year Benefits: We offer a competitive benefits package, including health care and retirement savings with a match. Eligibility is based on employee type and hours worked. Benefits include the following: 403(b) Retirement Savings Plan 403(b) matching contributions Dental insurance Employee assistance program Employee discounts Flexible work schedule Flexible spending accounts Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Vision insurance Equal Employment Opportunity: InterVarsity Christian Fellowship/USA is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of InterVarsity Christian Fellowship/USA as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a)) InterVarsity Christian Fellowship/USA has the right to, and does, hire only candidates who agree with InterVarsity's Statement of Agreement: Purpose and Doctrinal Basis because InterVarsity believes that each and every staff plays a vital role in advancing InterVarsity's mission and purposes.

**Your web browser (Chrome 125) has a serious security vulnerability!** System Support Specialist * System support specialists provide help desk assistance and technical support for all types of issues affecting end users, such as software problems, network breakdowns, and hardware failures. They create and maintain user accounts. * After users report issues to the help desk through phone or email or a ticketing system, technicians track issues and begin to identify the glitches using conventional procedures and their insights. After isolating the problem, they find ways of fixing it. They need to replace the faulty hardware or resolve the software problem, depending on whether it is a software or a hardware issue. * If specialists cannot fix the problem, they escalate it to the relevant department. They also fix other devices, such as printers, scanners, copiers, and fax machines, among others. They should have excellent customer service skills. * Specialists should have solid analytical and problem-solving skills. They should be able to work calmly under pressure and be able to handle multiple tasks. * It is imperative for specialists to keep themselves up-to-date on current development in information technology. They need to be prepared to do manual work, such as the lifting of up to 50 pounds of equipment, bending, stooping, crawling, standing, pulling, and reaching. Job Description * Specialists monitor systems and install automated alerts. They design, develop, and upgrade existing systems. * Technicians guide end users on usage, security, access, and tweaking of applications and software. They monitor, assess, fix and upgrade system and application issues so that systems function uninterruptedly. * Specialists support operating systems, email clients, software as a service (SaaS) applications, and other crucial software of the organization/clients. They aid in software and hardware implementation, inventory, documentation, etc. * Technicians provide hardware and software upgrades that are considered to be essential as per strategic initiatives of their organization's IT department. They regularly interact with vendors to order and maintain crucial equipment. * Technicians move, add, change user equipment, such as cabling, as required. They plan, document, deploy and take part in other support activities. Specialists comply with information security measures as dictated by management and policy. They secure systems using backups and access controls. * Technicians upgrade computer systems with new releases and drivers and firmware. They monitor and assess network traffic. Freelance System Support Specialists acquire expertise for training users in the best practices. They provide support and patches for software of all operating systems. * Specialists provide support for servers and the requirements of the infrastructure. They should be capable of resolving and enhancing hardware and software of PCs/laptops/mobile devices. Specialists must be able to double up as system administrators. * Specialists create and maintain computer systems' images. Besides hardware, they install peripherals, including hard drives, monitors, keyboards, printers, scanners, copiers, etc. Technicians provide administration and support for video conferencing. They follow cyber security guidelines to ensure the security of the systems. Educational Qualifications and Other Requirements System Support Specialists require an associate or bachelor's degree in computer science, engineering or related discipline. They also need to possess A+ certification from CompTIA. It would be beneficial if they have experience with PowerShell and Active Directory. They should be conversant with ITIL principles and be able to work with different operating systems, such as Windows, Unix, Linux or mac OS.

Ready for an adventure in IT? Veridian Homes, a forward-thinking company passionate about smart growth and green building practices, is on the lookout for an IT Specialist to join our dynamic team! As our IT Specialist, you'll be the superhero behind our computer, software, and network operations, ensuring our team can conquer their daily business tasks with ease. If you're craving a fun yet challenging role where you can make a real impact, keep reading! Responsibilities of this position include, but are not limited to: Actively diagnosing and responding to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up. Provide both in-person support and support for remote team members. Training team members in the use of equipment, software, and building security. Supporting Microsoft products like Office365 and a variety of vendor applications. Configuring and supporting Android and iPhone cell phones. Assisting our team by providing audio/video conference support for presentations and meetings. Interacting with vendors to facilitate repairs of hardware (e.g., laptops, printers, etc.). Managing our inventory of hardware and software assets. Supporting installs or upgrades of software and devices. Performing system administration for various tools and platforms. Documenting IT processes, workflows, and producing system documentation. Rolling out the red carpet for new team members with equipment setup, deployment, and orientation. Assisting with network and service room maintenance as needed. Working closely with our Director of IT and Managed Service Provider on escalated issues and projects. Traveling to satellite office and Furnished Model locations. Qualifications: An associate degree in information technology, computer science, or related field preferred. 1+ years of experience in a technical support role is required. Basic knowledge of IT systems, including Windows operating systems, networking concepts, and hardware/software configurations. Exposure to Microsoft 0ffice 365 and Azure environment administration is preferred. Relevant certifications (e.g., CompTIA, A+, Network+, etc.) would be a plus. Demonstrated organizational skills with a keen eye for detail. Proven ability to juggle multiple priorities while maintaining a positive attitude. Excellent interpersonal skills with the ability to communicate effectively and collaboratively with both technical and non-technical team members. Strong interpersonal and teamwork abilities, with a knack for collaborating with diverse personalities. An eagerness to learn and implement new technologies and methodologies. A solutions-oriented mindset with a passion for process improvement. Proficiency in diagnosing and resolving basic computer technical issues. Flexibility to accommodate business needs, including working outside regular business hours. Excellent analytical and problem-solving capabilities. Self-motivated and capable of working independently with minimal supervision. Possession of a valid Wisconsin driver's license with reliable transportation. We offer a competitive salary and excellent benefits. If you enjoy a fast-paced work environment and are ready to embark on a tech adventure like no other, we welcome you to apply! Interested and qualified candidates should apply online at ************************************* Veridian Homes/Veridian Management Solutions is an Affirmative Action and Equal Opportunity Employer.

Labcorp is seeking an IT Compliance Intern to join our Information Technology team. This internship provides an excellent opportunity to gain hands-on experience in the field of IT compliance within a leading global healthcare and life sciences company. As an IT Compliance Intern, you will assist the IT Compliance team in ensuring that the company's IT systems, processes, and data management practices align with relevant regulations, industry standards, and internal policies. **Key Responsibilities:** + Shadowing Professionals: Observing and learning from experienced employees to understand various roles and responsibilities within the organization. + Supporting Daily Operations: Assisting with the day-to-day operations of the department or team, which could include setting up equipment, or preparing materials. + Assisting with Projects: Supporting ongoing projects by conducting research, collecting and analyzing data, and preparing reports or presentations. + Research: Conducting research related to the industry, competitors, trends or special topics. + Documentation: Creating and maintaining documentation, updating project plans, and operating procedures. + Creative Contributions: Providing fresh perspectives and new ideas for innovative projects, user interfaces/experiences, product development, or process improvements. + Communication: Writing emails, attending calls, participating in team meetings to gather or provide information, answer questions, communicate project updates and support project or service delivery. + Technical Functions: Working closely with IT and product teams to design, develop, code, test, debug, review code and document solutions to meet requirements provided. + Learning and Training: Participating in training sessions, workshops, and meetings to learn about the company, industry, and specific job functions. + Administrative Tasks: data entry, scheduling and organizing documents. **Qualifications:** + Currently pursuing a Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field. + Basic understanding of IT systems, data management, and information security concepts. + Familiarity with IT compliance frameworks and regulations (e.g., HIPAA, GDPR, SOC 2, SOX) is a plus. + Strong analytical and problem-solving skills with attention to detail. + Excellent verbal and written communication skills, with the ability to present technical information to non-technical audiences. + Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). + Ability to work independently and in a team-oriented environment. + Eagerness to learn and grow within the field of IT compliance. + Strong organizational skills and the ability to manage multiple tasks simultaneously. **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** **.** **Labcorp is proud to be an Equal Opportunity Employer:** As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility (Disability_*****************) . For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .

Labcorp is seeking an IT Compliance Intern to join our Information Technology team. This internship provides an excellent opportunity to gain hands-on experience in the field of IT compliance within a leading global healthcare and life sciences company. As an IT Compliance Intern, you will assist the IT Compliance team in ensuring that the company's IT systems, processes, and data management practices align with relevant regulations, industry standards, and internal policies. Key Responsibilities: Shadowing Professionals: Observing and learning from experienced employees to understand various roles and responsibilities within the organization. Supporting Daily Operations: Assisting with the day-to-day operations of the department or team, which could include setting up equipment, or preparing materials. Assisting with Projects: Supporting ongoing projects by conducting research, collecting and analyzing data, and preparing reports or presentations. Research: Conducting research related to the industry, competitors, trends or special topics. Documentation: Creating and maintaining documentation, updating project plans, and operating procedures. Creative Contributions: Providing fresh perspectives and new ideas for innovative projects, user interfaces/experiences, product development, or process improvements. Communication: Writing emails, attending calls, participating in team meetings to gather or provide information, answer questions, communicate project updates and support project or service delivery. Technical Functions: Working closely with IT and product teams to design, develop, code, test, debug, review code and document solutions to meet requirements provided. Learning and Training: Participating in training sessions, workshops, and meetings to learn about the company, industry, and specific job functions. Administrative Tasks: data entry, scheduling and organizing documents. Qualifications: Currently pursuing a Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field. Basic understanding of IT systems, data management, and information security concepts. Familiarity with IT compliance frameworks and regulations (e.g., HIPAA, GDPR, SOC 2, SOX) is a plus. Strong analytical and problem-solving skills with attention to detail. Excellent verbal and written communication skills, with the ability to present technical information to non-technical audiences. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to work independently and in a team-oriented environment. Eagerness to learn and grow within the field of IT compliance. Strong organizational skills and the ability to manage multiple tasks simultaneously. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer: As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

**USD5600.00** **IT Network Administrator Opening in Madison** Offered by: Ad ID: **Contact** Press to display the phone number (715) 188-9457 **Post this ad on** **Description** Salary: $5,600.00. Contact Leandro at (715) 188-9457 for more information. **Note** While using our platform to contact advertisers, we encourage you to exercise caution and prudence. It's important to note that the platform does not guarantee or control user behavior. When interacting with advertisers, we advise you to: - Verify the details provided in the ad before making any commitments. - Be wary of any requests for personal or financial information and avoid sharing sensitive details unless necessary. - Meet in a safe and public place if arranging in-person meetings. - Trust your instincts and report any suspicious activity immediately. Your safety and security are important to us. By remaining vigilant and exercising good judgment, you can help ensure a positive experience for yourself and other members of our community. **Safe Trading** Experience peace of mind with - where trust meets seamless transactions!